Total 2,077 Customer Service job vacancies in Durham and Darlington, DL5 4PE

About the Role

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

At Maria Mallaband Care Group, it’s our people who make us great, and we pride ourselves on how well we work together as a team.

Working with us will result in some excellent rewards & benefits including –

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

The fact you’re here makes us think you’re exactly the type of person who is passionate about care. Just as importantly, you’re ready to put the happiness and well-being of the people who live with us at the heart of everything you do.

What’s more, we’ve now adopted a flexible working approach to all our roles as many of our people prefer part time contracts. That means you’ll have as much flexibility as you need to fit your role around your other commitments. All you need to do is tell us the hours you want to work and we’ll do our best to make it happen.

About the role

As a Care Assistant/Carer on our team, you’ll care for our residents like they’re your own family. It’s all about looking after their physical, psychological and social needs, and day to day you’ll help with personal care activities such as washing, personal hygiene, dressing and assisting with meals. All to make sure we remain the best quality, most highly regarded Care Provider in the United Kingdom.

About you

We provide full training so we’d also love to hear from you whatever your background, its just as important is that you’re organised, have great communication skills, and that you’re flexible enough to work shifts. We also believe in giving you a great career pathway, so maybe your next step might be Nurse Associate and we are committed to supporting you on your journey.

About us

We’re among the UK’s largest independent care providers, employing thousands of staff in over 80 homes across the country.

Investment in new technology and services is key to our reputation for high-quality care provision, as is our commitment to staff training programmes and our emphasis on progressive career paths.

Our vision is to be the best quality, most highly regarded Care Provider in the United Kingdom, and an employer of choice for care workers.

We truly understand…

That people are unique - this means everyone we care for is one of a kind, so we surround ourselves in their stories and we celebrate their individuality.

The importance of passion - it fills every one of us, it fuels our devotion for the people we care for, and it makes our homes happier.

That honesty is everything - no-one wants to think about the time when a loved one needs care, but we’ll be here to help when that time comes.

That happiness comes with openness - we proactively support new friendships, new discoveries and better ways of living as our residents enter the next chapter in their lives.

Apply now

If you’re ready to start your journey as a Carer/Care Assistant with Maria Mallaband Care Group please don’t delay and apply today!

Rose Lodge Care Home

Winner of the MMCG & Countrywide 'Home of the Year' award 2017 and rated 'Good' by CQC in April 2017, Rose Lodge is a purpose built care home which specialises in residential, dementia and respite care. En-suite bathroom facilities are offered in the bedrooms, while spacious lounge and dining areas in addition to gardens and patio, provide further space to relax and socialise. The on-site café and bar area are great places for socialising with friends and family, and the home also opened a dementia-friendly coffee shop in 2016. The Rose Lodge care team delivers a person-centred programme of care, aiming to provide a homely, warm atmosphere for the residents and their loved ones. Rose Lodge's full-time activities coordinator provides residents with an extensive programme of activities, entertainment and events. Its central location, regular coffee mornings and luncheon clubs, and charity fundraising events means the home enjoys strong community links.

Proud member of the Disability Confident employer scheme

About the Role

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

The Domestic Assistant is part of the care team and as such works with other staff and maintains a clean and safe environment for all Service Users and staff.

Working with us will result in some fantastic benefits & rewards

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

Main duties:

• Promote the Company Mission Statement at all times.
• Ensure the Home’s furniture, furnishings and fittings are sufficiently clean.
• Ensure all surfaces of floors, walls and ceilings are sufficiently clean.
• Clean carpets when necessary.
• Empty wastebaskets and yellow/black bins daily ensuring that waste is disposed of safely in line with the requirements.
• Clean all internal windows monthly.
• Clean all bedrooms thoroughly once a week on a rota basis. Ensure that the communal areas are cleaned daily.
• Ensure all sinks, en-suites, bathrooms and toilets are cleaned daily.
• Chemicals must be stored in line with the COSHH requirements.
• Re-stock paper products and dispensers.

*Apprenticeship opportunities available

Person Specification:

Professional

• Have an understanding of the Health and Social Care Act 2008

Experience

• Able to demonstrate an ability to manage pressure, prioritise tasks and communicate effectively at all levels
• Genuine interest in working in a social care environment.

General

• Demonstrate care and compassion.
• Team player.
• Required to work in a physically and mentally demanding environment.

Rose Lodge Care Home

Winner of the MMCG & Countrywide 'Home of the Year' award 2017 and rated 'Good' by CQC in April 2017, Rose Lodge is a purpose built care home which specialises in residential, dementia and respite care. En-suite bathroom facilities are offered in the bedrooms, while spacious lounge and dining areas in addition to gardens and patio, provide further space to relax and socialise. The on-site café and bar area are great places for socialising with friends and family, and the home also opened a dementia-friendly coffee shop in 2016. The Rose Lodge care team delivers a person-centred programme of care, aiming to provide a homely, warm atmosphere for the residents and their loved ones. Rose Lodge's full-time activities coordinator provides residents with an extensive programme of activities, entertainment and events. Its central location, regular coffee mornings and luncheon clubs, and charity fundraising events means the home enjoys strong community links.

Proud member of the Disability Confident employer scheme

• Provides on-site technical assistance and training to field personnel in installation of conservation practices: parallel terraces, ponds, waterways, irrigation systems, agricultural waste mgmt systems, grass-based rotations, pasture planting, etc.
• Performs construction inspections on simple and complex structures for conservation systems. Performs drafting and other graphical work on a computer-aided drafting system and maintains they system equipment and supplies.
• Determines the type, scope and intensity of field investigations and surveys needed. Directs collection of field data and assures adequacy of collected data.
• Designs and supervises the design of complete engineering practices and structures. Prepares job sheets and designs. Prepares as-built plans. Prepares engineering cost estimates and construction performance time estimates.
• Completes payment requests and referrals pertaining to work completed for cost sharing. Documents layout and construction in conservation assistance notes or job diary.
• Selects and applies standard methods of computation for quantities such as concrete, earth fill and excavation. Develops standard drawings on the CAD system.
• Determines engineering training needs for field office personnel and provides training on surveying and engineering equipment.
• Provides instruction in the use of the National Engineering Manual, the Engineering Field Handbook, Agricultural Waste Manual Field Handbook, State Technical Guide, and various technical releases and handbooks.
• Coordinates quality reviews of conservation practices and checks engineering work of field office personnel.

Duties and responsibilities for the position include but are not limited to the following:

1. Technically proficient in initiating, performing and completing assigned duties in providing care to variable patient populations including hypertension, diabetes, arthritis, cancer, congestive heart failure and other chronic diseases in addition to limited dermatology care..
2. Knowledge and ability to appropriately carry out assigned patient care based on the patients' conditions; to use judgment in selecting the appropriate order and sequence of procedures and treatments; and to accurately recognize, report and record relevant patient information. Completed work should need only a general review by a registered nurse or physician for appropriateness and conformity with established policies/procedures.
3. Prepares and administers prescribed medications (oral, topical, subcutaneous, intramuscular and/or intravenous) and performs treatments according to established policies/procedures. Observes for physical and/or emotional changes in patient's condition from prescribed medications/treatments, promptly and accurately documenting noted changes, and reporting any deviations from normal to RN or MD.
4. Ability to observe, identify and respond to the patient's needs for care, including medication, equipment-assisted care and patient/family education. In organizing and delivering care, the LPN recognizes and considers emotional, cultural, spiritual, socio-economic, and age-related factors.
5. Ability to work well within an interdisciplinary team including care coordination, patient teaching, documentation of care activities, completion of clinical reminders and alerts as indicated.
6. Knowledge and ability to recognize urgent or emergent patient care situations, seek assistance of the RN and/or MD, and initiate appropriate emergency interventions as directed.
7. Establishes constructive relationships with individual patients and their families to elicit feelings and attitudes, and to promote positive relationships, communication and socialization skills. Fosters an environment of respect for individual patient and family rights to privacy and dignity in all aspects of care delivery. Effectively incorporates knowledge and understanding of established customer service standards in all interactions with patient, family members, and/or other specialized equipment, and monitoring the patient's condition before, during, and following the procedure. Serves as a preceptor in orienting, educating, and training less experienced LPNs or NAs related to support duties for these more complex, specialized tests/procedures.
8. Knowledge and skill in performing support duties for complex diagnostic tests and/or specialized practices or procedures, which include preparing the patient, assisting in the diagnostic examination, preparing and handling specialized instruments or other specialized equipment, and monitoring the patient's condition before, during and following the procedure. Serves as a preceptor in orienting, education, and training less experienced LPNs or NAs related to support duties for these more complex, specialized tests/procedures.
9. Actively seeks out educational opportunities to enhance nursing knowledge and skills, sharing new knowledge gained with other staff to improve and advance nursing practice.
10. Embodies the I CARE ore values of this organization. Integrity, Commitment, Advocacy, Respect, and Excellence create a culture of caring and civility that supports our goals.
11. Ensures that confidential information is at all times safeguarded and protects information from being disclosed to unauthorize sources. Consults the supervisor when in doubt before releasing confidential information to a third party.
12. Knows, understands, and consistently complies with VA information security policies, procedures, rules and regulations such as: Reporting known or suspected incidents immediately to the Information Security Officer. Using VA computers only for lawful and authorized purposes. Not installing unauthorized software on the computer. Handling, storing, and disposing of sensitive information safely. Not e-mailing sensitive information. Complying with safeguards, policies, and procedures to prevent unauthorized access to VA computer systems. Complying with terms of software licenses and only using VA-Licensed and authorized software.

Randstad CPE are currently recruiting for a Receptionist to join our successfully growing Facilities Management Client. The role will be strongly focused around the support you can offer to stakeholders and colleagues within the business. This role will be based on site at the client's premises in Houghton Le Spring

This role is starting ASAP and ongoing until Mid December

This is a temporary ongoing role

• Monday - Friday
• 08:00 - 16:30 (30 minutes unpaid lunch)
• Competitive rate of £14.00 per hour

Duties

• Receptionist/ Front of House duties
• Greeting and Checking in visitors to the Building
• Allocating visitor's passes/ badges
• Taking inbound calls and responding to emails and queries
• Sorting through post and arranging letters to be sent out
• Setting out Ad Hoc buffets for the site

Experience

• Previously worked in a Front of House/ Receptionist position
• Great communication skills face to face, over the phone and over email
• Organised and punctual

If interested, please get in touch with Jess at Randstad Newcastle, or please apply via the link!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Sugarman Health and Wellbeing is seeking a Care Assistant for a male client with Autism, Epilepsy , Dyspraxia, and Sensory Processing in Hartlepool. The role offers a fantastic opportunity to provide complex care and support while developing skills in a rewarding environment.

• Hourly Rate: £13 p/h
• Location: Hartlepool
• Shift Patterns:
  • 9am-1:30pm
  • 2:30pm-6pm
• Driver: Essential (to drive a mobility car)
• Contract: Full-time, supporting complex care needs

• Provide clinical care and personal care support
• Assist with moving and handling
• Engage in outdoor activities
• Support and maintain all clinical needs
• Enhance the service user's quality of life

• Weekly pay and access to a pension scheme
• Ongoing training and NVQ course access
• Support from the Nurse Care Manager and Registered Manager

This role is ideal for care professionals interested in complex conditions and seeking to grow their careers with the support of theory and practical training

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

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