Total 1,976 Customer Service job vacancies in Ho Chi Minh city

GuardWare is a young, sovereign, disruptive cyber software company based in Sydney Australia

As the Support Coordinator you will report to the Infrastructure Manager with lines of reporting to the CTO.

This role is full time

Duties include:

Thew Support Coordinator is responsible for providing and coordinating a broad range of technical support services; and may also evaluate the overall support program reporting issues to the Infrastructure Manager and CTO.

The Support Coordinator arranges and participates in tasks within configuration, installation, and maintenance or upgrade of GuardWare software products . software programs and assist with, demonstrations, upgrades and integrations. They help with security issues and recommend privacy safeguards. The Support Coordinator provides first line repair and troubleshooting support, which may be performed remotely using a virtual tech support platform. They may also provide assessments of the IT processes and make recommendations for improvements. This includes:

Coordinate and operate the help desk function
Responsible for serving as the help desk for our client, providing IT support and technical / desktop support for their team.
Provide details of level 2 and 3 support requirements to the CTO.
Answer support phones and take appropriate action to resolve client issues.
With the Infrastructure Manager coordinate maintaining various network projects with our client base.
Provide or coordinate IT support and troubleshoot networks, systems, and applications issues.
Provide technical guidance, advice, and training to system users.
Build and maintain positive, constructive partnering relationships with the client community.
Serve as the administrator of all point of sale systems, their functions, and any ancillary systems, including training, reporting, documenting, and enabling user access.
Perform IT production support for assigned area(s) according to documented processes.
Provide operational status and statistics regarding technology hardware and solutions to regional director in support of the monthly operations review.
Install, maintain, and upgrade workstation and peripheral hardware and software.
Coordinate computer support activities with multiple user departments and internal teams, as well as third party vendors.
Manage and coordinate managed service and solution providers for the successful delivery of technology services in support of our operating business needs.
Log all customer interactions, filling out detailed information in tickets and document resolutions.
Responsible for the timely and thorough completion of customer help requests by taking ownership and seeing each task through to the customers satisfaction.
Update desktop software/applications. maintain documentation on installed applications.
Setup and maintain user accounts within an enterprise environment.

The Support Coordinator would typically hold:

Bachelor's Degree in computer science, IT, or information systems, or equivalent experience.
Advanced understanding of Operating systems.
Strong computing skills.
natural problem-solving skills and be a critical thinker.
Fluency in a variety of programming languages, software, and systems.
Collaboration skills and experience with performing exercises such as onboarding.
Demonstrable leadership and computer literacy skills.

As our Support Coordinator, you will be responsible for making the right choices when it comes to support activities to prioritise and ensure ICT operations.

Salary includes base salary, superannuation and potentially bonus subject to KPIs

Apply to recruitment@guardware.com.au or via this website

Contour Personnel are a leading HR and executive search agency based in Australia and we are advertising this role on behalf of our client. They are a leading provider of heating, ventilation, and air conditioning (HVAC) solutions in Sydney, committed to delivering exceptional services and innovative energy-efficient solutions. They are dedicated to maintaining the highest industry standards and fostering a collaborative work environment.

They are seeking an experienced HVAC Service Technician with a minimum of 3 years in the field, particularly skilled in conventional HVAC systems and hydronic air source heat pumps to work across Sydney region. The ideal candidate will have a proven ability to manage tasks independently and efficiently. This role offers training in geothermal systems, expanding your expertise in cutting-edge HVAC technologies.

Your Primary Responsibilities:
• Perform routine inspections of HVAC systems, including duct cleaning, filter replacements, and refrigerant level checks. Conduct system calibrations to improve performance and energy efficiency.
• Install, service, and repair ventilation systems, hydronic air source heat pumps, and various HVAC components such as compressors and pumps. Identify and resolve electrical and mechanical faults to ensure optimal system functionality.
• Diagnose complex technical issues, troubleshooting both mechanical and electrical aspects of HVAC systems. Provide warranty services and complete necessary repairs to restore functionality.
• Measure, cut, and connect piping using welding equipment, ensuring precise installation and system integrity.
• Maintain comprehensive service logs, detailing work performed, customer interactions, and system diagnostics. Communicate system issues and recommended solutions professionally and clearly to customers.
• Receive training in the installation, maintenance, and troubleshooting of geothermal heat pump systems, preparing you to handle future geothermal projects.

Skills & Qualifications:
• Proven experience in HVAC installation, maintenance, and repair across residential, commercial, and industrial environments.
• Expertise in diagnosing and repairing electrical and mechanical issues in HVAC systems, including hydronic air source heat pumps.
• Hands-on experience with system calibrations to ensure optimal energy efficiency.
• Strong knowledge of HVAC industry standards and safety protocols.
• Ability to work independently and manage multiple tasks efficiently.
• Excellent communication and documentation skills, with experience providing professional customer support.
• Relevant trade certifications or equivalent qualifications.
• Valid Driving licence

What We Offer:
• Competitive salary and benefits package ($80,000-$90,000 per annum)
• Ongoing career development opportunities, including training in geothermal systems.
• A supportive and inclusive team environment.
• Opportunities to work with cutting-edge HVAC technologies.

To express your interest in the role, use the APPLY button below and attach your CV.

Are you a detail-oriented professional with a passion for creating a welcoming and efficient office environment? We are looking for a skilled Office Administrator & Receptionist to join our client's team on-site, providing essential administrative support and reception coverage. You will be the first point of contact for visitors, playing a key role in ensuring smooth office operations and supporting various events and meetings.
This role offers a consistent, structured schedule, Monday through Friday, with start times between 08:00 and 09:00 and finish times between 16:00 and 17:00.
KEY RESPONSIBILITIES

Draft correspondence, manage email inboxes, and handle incoming and outgoing mail, ensuring seamless office operations.
Serve as the first point of contact, answering and directing inquiries via phone, email, MS Teams, and face-to-face.
Organise and assist in managing meetings, functions, tours, VIP visits, and events, including room booking, catering arrangements, and sending


... Click here to view more detail / apply for Office Administrator & Receptionist

Together we shape thriving communities, public spaces, places and economies.

Permanent full-time opportunity (35 hours/per week)
Based at Royal Botanic Garden, Sydney hybrid working arrangements available
Salary relative to experience and ranges from $106,025 to $117,363 super

The role In this role, youll lead a team to deliver reliable, efficient support across the Gardens, working closely with internal and external stakeholders to ensure services are compliant and tailored to the organizations evolving needs. With a focus on process improvements, youll support initiatives to streamline workflows and boost overall efficiency, adapting systems to align with current policies, legislation, and service priorities. This role requires balancing the needs of a multi-site team and maintaining high standards across varied locations. Youll engage the team through development opportunities that enhance collaboration, knowledge sharing, and workplace health, all while staying informed on agency functions to provide
... Click here to view more detail / apply for Business Support Coordinator Sydney 24 Nov 2024

ICT Support Officer
DirectIT Pty Ltd

Direct IT requires the services of an ICT Support Officer to accurately record, administer and manage lifecycle of assets and software licenses through our ICT asset management system

This is a full time position with a base salary of circa. $73,150 plus super being offered

Your tasks will include:-
• Maintaining ICT knowledge base with system documentation, procedures and help sheets
• Proactively monitor system security patches and malware updates to ensure currency and correct deployment
• Proactively administering backup and recovery operations by maintaining and monitoring backup equipment and data
• Analyzing backup issues and report findings to ICT Manager
• Undertaking some web or system development as required
• Regularly backup and manage the client Internet sites, ensuring security patches for modules are tested on the test site prior to updating the live site
• Producing and running system and network monitoring reports and utilities
• Accurately administrating and managing the Helpdesk system and processes
• Providing client support to users and ensuring that user’s requests are understood, properly documented and prioritized
• Responding to assigned job requests in a timely fashion and communicating with or escalate to other team members to optimize client response times

Please APPLY ASAP

WOW Recruitment are proud to be an exclusive recruitment partner for this ambitious and fast-growing  fintech  company in Sydney.
Their continued growth plans see the critical need for a Customer Retention Specialist. 
 

Approximately $70k - $75k per year Super Comms
A diverse and vibrant international environment
Social events - including Ping Pong Tournaments
Scope for progression
 
 
MAIN DUTIES/RESPONSIBILITIES:
 
They are seeking a skilled Merchant Retention Specialist with a proven history of preserving and expanding a customer base in a fast-paced, competitive setting. This newly established position, spurred by their continued growth, will be situated in their contemporary Sydney CBD office, fostering a vibrant team culture.
 
Your role demands seizing ownership from day one, drawing upon your past experiences, ideas, and determination to optimise merchant outcomes. Continuously seeking opportunities to retain customers, you'll ... Click here to view more detail / apply for Customer Retention Specialist

Position Description:

The Client Care Associate will be part of our Client Services team within the Global Contact Center organization and will be responsible for supporting financial institutions and partners with our Visa Commercial Solutions and Visa Direct products. As a Client Care Associate, you will be working with external clients and banks along with internal Technical Solutions, Compliance, Treasury, Product and Technical teams regarding issue management and support for Visa Commercial Solutions and Visa Direct Products/Services.

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

 

Specific Responsibilities will include:

* Provide service to clients via phone calls and online support cases that are advanced and escalated (Level 2 support)

* Investigate and research issues, gather additional information as needed, to successfully resolve or re-route the issue. Determine which issues need escalation or routing to other internal teams

* Identify file formats and connection errors (APIs, STFP, JSON, SWIFT- PACS, MT, ISO, Etc.) to determine if sufficient information is provided for issue resolution

* Build strong customer relationships with the ability to simplify complex problems to support business and clients’ needs

* Partner across teams and departments for process improvement initiatives

* Assist/train clients to address questions that may come up regarding the funds movement

* Comfortable with global banking protocols, i.e. account numbers, IBAN, CLABE, SWIFT BIC ET. To provide clients with help regarding these types of questions. Ability to validate the client has provided right information per Visa rules to initiate wire transfers efficiently

* Perform all related duties and special projects as assigned

* Participate in all required training sessions for compliance (OFAC, AML, etc.)

* Shift scheduling will be determined upon filling positions, with 24 by 7 operating hours

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

About Select Plant Australia
Select Plant Australia is one of the largest Specialist Plant Hire service providers in Australia, playing an integral role in the delivery of a wide variety of innovative, high-quality construction projects as part of the Laing O'Rourke Group. Our primary driver is to guarantee the provision of the highest quality plant and associated services to Laing O'Rourke construction projects and the wider market.
Select Plant Australia provides a full service offering through its seven major categories: Cranes and Lifting Solutions, General Plant, Heavy Plant, Site Solutions (Buildings and Accommodation), Specialist Rail, Sustainability and Innovation, and Vehicles.
As Laing O'Rourke has grown into a $6 billion engineering enterprise dedicated to challenging and changing the face of construction worldwide, Select Plant Australia has mirrored the growth of the parent company, servicing a larger portfolio of projects, both in numbers and complexity. Select Plant Australia
... Click here to view more detail / apply for Project Support Manager

As a Management and Program Analyst your duties will include but are not limited to the following:

• Conducts research into budgetary needs, or legislative issues, synthesizes information, provides analyses, including
  options, for decision-makers.
• Reviews and assesses program plans and budget requests submitted by program managers for reasonableness and
  consistency with the Service's policies and priorities.
• Coordinates the assessment of proposed legislation, appropriations bills and reports, and regulations for impacts on the
  Service's policies, programs, and management.
• Conducts independent analysis of budget trends.
• Reviews program funding, staffing/FTE requirements, and performance goals.

Starting at $86,962 Per Year (GS 12-13)

About Dialectica

Dialectica is a B2B information services firm that serves the world's top business professionals, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.

About the Role

As an Associate in the Client Service Team, you'll connect clients with industry experts. Your role involves understanding clients' needs and identifying the right experts to meet them. Juggling multiple projects will help you develop essential skills in sales, time management, negotiation, and professional communication.

Your key responsibilities will include:

• Reviewing client project briefs to understand their knowledge gaps and conducting high-level industry and company research to identify relevant experts.

• Utilizing phone, LinkedIn, and email outreach to engage with industry experts.

• Screening experts to assess their suitability and relevance, focusing on quality.

• Scheduling interviews between clients and experts and ensuring client satisfaction throughout the process.

• 0-3 years of work experience in client service or related roles.
• Bachelor's degree or equivalent qualification.
• Fluency in English is a must, proficiency in other languages is highly preferable.
• Strong communication and interpersonal skills.
• Ability to perform high-level research and critical thinking.
• A client-oriented mindset and passion for delivering quality service.
• Strong organizational skills with the ability to manage multiple projects simultaneously.

• The opportunity to gain transferable skills including research, sales, negotiation, commercial awareness, professional communication, time and project management.
• Learning and Development programs including but not limited to our onboarding bootcamp, Mini-MBA program, and step up programs.
• Be part of a creative, entrepreneurial and fast-paced, workplace guided by the values of transparency, diversity, quality, caring, teamwork, ownership, leadership, and constant improvement.
• Competitive compensation schemes including a monthly performance bonus.
• Private medical insurance and competitive savings plan.
• Sponsored health and wellbeing and team bonding activities.
• The opportunity to work and live in Athens, Montreal or Vancouver through our exchange program.
• Work in a collaborative, and diverse hub in the heart of Ho Chi Minh City.

Security Partner Manager

SNSW Grade 11/12
1 x ongoing Full-Time
Headquarter location is McKell, Sydney

As the Security Partner Manager, you will collaborate with digital product teams to enhance people, processes, and practices through capability uplift, secure by design practices and implementation of initiatives to ensure security compliance and reduce the cyber risk to the citizen and Service NSW.
Responsibilities include developing high-level architecture diagrams, process sequence diagrams, and data flows to improve visibility of product architecture, conducting thorough threat modelling exercises to identify and assess potential risks, prioritising   and addressing areas of risk,   identifying   opportunities for enhancing security integration   and   contributing to the gathering and presentation of metrics and Key Performance Indicators (KPI) to demonstrate the performance of the portfolio.
The security partners are a pivotal role in cyber, acting as the conduit for our digital colleagues, ensuring that communication and collaboration across
... Click here to view more detail / apply for Security Partner Manager ? Service NSW

Advisor, Governance & Executive Support
  Fair Trading NSW - Strategy and Performance 
Clerk:  Grade 7/8
Location : Sydney / hybrid opportunity. Travel to Parramatta and Gosford occasionally as required.
Term : Full time temporary opportunity for 9 months with possibility of an extension.
Were seeking a motivated and passionate team player to join the NSW Fair Trading Office of the Deputy Secretary (ODS).
No two days are the same here in the ODS its a dynamic, interesting office that works closely with our teams across NSW Fair Trading and Regulatory Services, stakeholders from the Department of Customer Service, and externally.  
Youll work closely with the Senior Advisor Executive Support to build programs and deliver projects for the benefit of the whole division, while having the opportunity to manage your own workload as a trusted and capable team member.  
This role would suit ... Click here to view more detail / apply for Advisor, Governance & Executive Support

20th October,
Why Choose Us?

Explore a wide range of industries
Enjoy competitive hourly rates
Work in various locations
  
At Essential Appointments, we're on the lookout for top-quality temps to join our team. Our client portfolio is diverse, featuring industry leaders, and we need individuals like YOU to step in and fill pivotal roles in their teams, including:


Receptionist
Administration
Personal Assistant/Executive Assistant
Filing
Data Entry
General Clerical
  
By temping with Essential Appointments, you not only get attractive hourly rates but also the chance to gain valuable experience across different industries while enhancing your skill set.
  
Successful Candidates must possess:


A minimum of 12 months of office experience
Intermediate MS Office proficiency
A flexible, can-do attitude
Exceptional communication skills
Meticulous attention to detail
A positive, can-do attitude

... Click here to view more detail / apply for Receptionists & Office Support ? Seeking Temporary Talent!

20th October,
Join us at Essential Appointments as we seek top-quality temps to make a difference in the realm of customer service.         Why Choose Us?

Collaborate with exceptional clients
Enjoy competitive hourly rates
Work across various locations
  
At Essential Appointments, we're on the lookout for top-quality temps to join our team. Our clients represent diverse industries, many of them at the forefront of their respective fields. We're counting on YOU to fill pivotal roles within their teams, including:


Call Centre
Customer Service Officers
Internal Sales
Outbound Sales
  
Your Responsibilities Will Include:


Efficiently processing sales orders
Handling customer order requests
Skillfully resolving customer issues
Engaging in warm calling
Order processing and other tasks as needed
  
Experience Required for Success:


A minimum of two

... Click here to view more detail / apply for Customer Service ? Seeking Exceptional Temporary Talent!

PERSOLKELLY are in partnership with our client based in Alexandria who are a innovative homewares wholesaler, specialising in all homeware and dcor.
Due to expansion, the team are now looking for an experienced Customer Service Manager to report directly to the Director and be a vital addition to their clients, customers, and project teams.
About the role
The Customer Service Manager role is primarily responsible for contributing to the continuous improvement of staff capability and improvement of the customer experience.
Key Responsibilities:

Provide coaching to team members to ensure the team provides a consistently high standard of customers and stakeholders.
Conduct regular side-by-side call & order management observation.
Subject matter expert, & compliance, to the business policies and procedures
Utilize knowledge to monitor, coach and continuously improve team performance.
Subject matter expert, and multi-skilled, across all B2B customer
... Click here to view more detail / apply for Customer Service Manager