Total 19 Customer Service job vacancies in Hull, HU16 5JQ

Assistant Director of People City Health Care Partnership CIC is an independent, co-owned “for better profit” Community Interest Company providing high quality local health and care services in Hull, the East Riding of Yorkshire and Merseyside. We are excited to be inviting applications for an exceptional strategic and experienced leader.

As the Assistant Director of People you will work closely with the Director of Corporate Development and People and the Deputy Chief Executive ensuring our workforce remains motivated, well supported and aligned to our mission to be an Employer of Choice, You will lead our human resources function ensuring that we attract, develop and retain top talent to support our business objectives.

In this role you will be instrumental in shaping and delivering our HR strategy, delivering cultural change and overseeing all HR operations, including service mobilisation, TUPE transfers, and policy development.

As the Assistant Director of People you will be an inspiring and compassionate leader with extensive experience of working at a senior level, you will be highly organised, collaborative and will be required to work with a wide and varied range of stakeholders. You must possess excellent interpersonal skills and be able to demonstrate an ability to communicate with, relate to and engage with a wide spectrum of people.

For informal enquiries please contact Giles Bridgeman on 07919 545233.

At CHCP, we’re passionate about people and we know that you are too, that’s why we’re here isn’t it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you’ll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP you have a real voice.

Compassion is at the heart of our business; we’re a team of nearly 2,500 colleagues who work together to deliver first class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive.

As the 13th largest social enterprise in the UK, we’re pioneering the move towards independent service delivery. Join us on our journey and help us make history.

Please see the job description and person specification attached to this advert for full details on the role


This advert closes on Friday 29 Nov 2024

Proud member of the Disability Confident employer scheme

We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs.

We have an opportunity for a developing leader who wishes to take their next steps into management and become a Deputy Service Manager within our Supported Living Services, where our team support individuals in their own homes as well as out in the community, helping them to live as independently as possible.

The Deputy Service Manager will be released from shift to carry out the role for 2-3 shifts per week.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Main Responsibilities

• Assist in the recruitment of new staff, ensuring new members of staff are successfully inducted and the correct training is received
• With guidance and training, provide structured supervision to the staff team and assist with personal reviews
• Identify areas for training / development
• Help lead staff meetings, ensuring they are conducted in a professional and constructive manner
• Provide or source hands-on clinical guidance, support and leadership in relation to best practice when supporting people who challenge under the guidance of the Service Manager
• Undertake on-call duties as required
• Respond to poor performance or conduct issues in a fair and consistent manner by reporting to the Service Manager so an action plan can be agreed
• Monitor attendance and conduct return-to-work interviews
• Ensure staff complete timesheets / annual leave requests are dealt with appropriately
• Undertake on-call alongside colleagues as appropriate, ensuring the service is effectively managed seven days a week
• Understand the wider implications of the business in relation to the commissioning process, audit, and inspection (CQC etc.)
• Attend and contribute to management meetings and other team meetings to discuss and share information and progress
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc.
• Lead by example in enabling the service users to live fulfilling lives based around their individual needs and aspirations.
• Promote joint working when overseeing the transition for new / moving service users – ensuring all support needs are met both within the transition period and ongoing.
• Ensure service users receive their commissioned hours and manage the delivery of those hours in line with service users’ needs and preferences
• Generate person-centred support plans for all service users and ensure the ongoing review of the appropriateness to their needs in partnership with managers and staff
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of the service users. Work in conjunction with the wider team and the multi-disciplinary team for those of a more complex nature

The Ideal Candidate

• A developing leader with desire to progress into a managerial role
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development which is deemed essential to fulfilling your role
• Ability to work effectively in a fast paced, demanding role

About The Company

Eden Futures is about enabling people to live fulfilling lives in whatever circumstances people choose. We support people to be as independent as possible to achieve what they want to with their lives.

Our overall aim as an organisation is to provide a high-quality service that empowers Service Users to lead normal lives, and to be the provider of choice.

We are proud to have the Advanced (Gold) Investors in People (IIP) standard, which put us in the top 2% of organisations internationally that are part of IIP!

Our organisation is committed to safe and fair recruitment, safeguarding and protecting those we care for and serve. We are an inclusive employer and make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

At Eden Futures we support vulnerable adults and therefore roles that require contact with our service users are exempt from the Rehabilitation of Offenders Act 1974.

The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.

Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website. It’s a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with vulnerable adults.

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

An exciting opportunity has become available to work on the Switchboard at Castle Hill Hospital.

The post is to cover a rotational shift pattern on a Full time basis

You will be required to work a shift pattern that includes early, evenings, nights, weekends and bank holidays with unsocial hours enhancements (as per NHS employee terms and conditions) Flexibility is key as the team operates 365 days 24 hours a day, 7 days a week.

We are seeking a dependable and motivated individual who possesses excellent communication skills who works well under pressure. You will require a confident telephone manner and proven customer service skills.

Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HUTH would not be able to issue a Certificate of Sponsorship for this role.

The switchboard service is essential to the smooth running of the operation of our hospitals at both Castle Hill Hospital and Hull Royal Infirmary, which is one of 27 Major Trauma Centres in England.

You will be responsible for handling calls in a professional manner, enabling patients and colleagues to get through to the right number. Responding effectively to emergency calls, alarm activations and incident procedures in a calm and professional manner.

Additional training will also be given on the Portering and non-patient transport desk which also operates from the switchboard area.



The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.


This advert closes on Thursday 21 Nov 2024

An exciting opportunity has arisen for anenthusiastic and motivateddietitian to join our dynamic team within Tier 3 Specialist Weight Management.The post holder will work within a multi-disciplinary team, assessing and providing obese patients withhigh quality dietetic care.

Applicants should be HCPC registered dietitians, with relevant post registration dietetic experience. The post holder should ideally have experience of working within a weight management service.

The post holder will have a good understanding of the complex needs of obese individuals and will enjoy helping others to lose weight using up to date evidence-based practice, education and behaviour change techniques. The post holder will work alongside a range of specialists as part of an MDT approach with involvement in assessment and treatment of patients, including those who are considering onward referral to the Tier 4 Bariatric Surgery Service.

Excellent time management and organisational skills are essential as the successful candidate will be expected to manage a busy caseload, ensuring all patients are adequately supported. The post holder will also be responsible for providing clinical supervision to other team members.

You will be based in the vibrant, cultural city of Hull which is continuing to thrive and grow after being awarded City of Culture in 2017.The post will be based atMarfleet Health Centre in Hull, however the successful applicant will also be expected to work from various other bases across the city.

Our core hours of service areMonday - Friday 8am - 5pm

For an informal discussion about the post, please contact Dave Scott– Advanced Specialist Dietitian on07816645339 or emaildavid.scott43@nhs.net

Please note we reserve the right to close this job advert early where sufficient applications have been received.

At CHCP, we’re passionate about people and we know that you are too, that’s why we’re here isn’t it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you’ll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP you have a real voice.

Compassion is at the heart of our business; we’re a team of nearly 2,500 colleagues who work together to deliver first-class service to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive.

As the 13thlargest social enterprise in the UK, we’re pioneering the move towards independent service delivery. Join us on our journey and help us make history.

Please see the job description and person specification attached to this job advert for full details on the role.


This advert closes on Wednesday 27 Nov 2024

Proud member of the Disability Confident employer scheme

SENIOR ACHIEVEMENT SUPPORT ASSISTANT
HIGHLANDS PRIMARY SCHOOLGrade & Scale point: 6, Scp -14-19
Salary: £28,624 - £31,067 FTE, £24,697 - £26,805 Actual, £14.84 -£16.11/hr
Hours of work: 37 hours per week, 8.00 – 4.00pm (+ 45 mins for phase meeting)
Contract: Permanent, Term-time + 5 training days (195 days/year)
Start date: 6 January 2024We are looking for a talented, enthusiastic and dedicated Senior Achievement Support Assistant to join our fabulous team at Highlands. The post will involve the successful candidate working across the school, delivering quality intervention, providing social and emotional support and encouraging children to develop as independent learners. There may be times when the successful candidate, working under the instruction of teachers, must supervise larger groups/classes or deliver bespoke lessons to a group of children who have special educational needsYou must hold relevant level 3 qualifications and have experience of working with children with special educational needs.
JOB REQUIREMENTS: • Supervises and provides particular support for individuals and groups of pupils, including e.g. those with SEN, disabilities, personal needs, EAL ensuring their safety and access to learning activities • Contributes to planning and evaluation of learning and assists in the recording of pupils’ progress • Sets challenging and demanding expectations and promotes self-esteem and independence • Assist with the development and implementation of Individual Education/ Behaviour Plans and Personal Care programmes • Promotes good pupil behaviour, dealing promptly with conflict and incidents in line with School procedures and encourage pupils to take responsibility for their own behaviour • Provide support via coaching and mentoring and modelling an enthusiasm for improving personal performance
THE SUCCESSFUL CANDIDATE WILL HAVE: • GCSE English and Maths Grade A-C (or equivalent) • NVQ Level 3 Teaching Assistant / NNEB L3 qualification • Understanding of National Curriculum, EYFS Guidance and other codes of practice e.g., SEN, Equalities, Safeguarding • Ability to work independently with groups of pupils or individuals • Delivered intervention with positive measurable impact • Understanding of child development and how children learn
HOW TO APPLY: Please download our Application Form and save it to your desktop. Once complete, please upload to ETeach via the 'Upload application' button and submit via the 'Submit Application' button. You may also attach a cover letter/supporting statement. Once you have clicked on 'Submit Application', your application document(s) will be sent directly to the school. All candidates are advised to refer to the job description and person specification before making an application. Early application is encouraged. We will review applications throughout the advertising period and therefore reserve the right to close the advert early should sufficient applications be received. Closing date for completed applications: 8am, Friday 22 November 2024
Interviews: w/c 25 November 2024If you have any queries regarding the role or application process, please contact Kirsty Whiteley, Office Manager, via the school office.As part of Humber Education Trust's recruitment processes, in accordance with statutory KCSIE guidance, an online search will be carried out on all shortlisted candidates. Those shortlisted for interview will also be required to complete a self-declaration of their criminal record or information that would make them unsuitable to work with children.
CONDITIONAL OFFER: Any offer of employment to this post will be subject to receipt of a satisfactory enhanced disclosure from the Disclosure Barring Service, Children’s Barred List Check, Section 128 check where applicable, identity checks, medical clearance, proof of qualifications, satisfactory references and eligibility to work in the UK checks.
SAFEGUARDING STATEMENT: Humber Education Trust are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from underrepresented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.

We are currently recruiting for a part time (30 Hour) Housing Support Officer to work on our specialised service which focuses on women with complex needs.

The goal of the women-only service is to provide service users who are at risk of homelessness with the skills, knowledge, and onward accommodation to live fulfilling lives. As a Housing Support Worker, you will work towards this goal by providing a person-centred support programme.

The position includes lone-working and hours vary across a rolling rota to include some evenings and weekends.

Benefits
We offer:

An extensive specialised training programme including NVQ levels 2-5
An attractive pension scheme and annual leave entitlement
Membership to a private health scheme
An Employee Assistance Programme providing confidential counselling support and free legal and health advice
Essential travel expenses
Company sick pay following completion of 2 years' service
Succession planning within the organisation, so employees have opportunity to progress
A family friendly environment

Salary - £18,375 per annum.

How to apply

You can apply online through our website www.humbercare.org.uk by clicking on the Careers at Humbercare tab. Alternatively telephone us on 01482 586633 or email us at info @ humbercare.org.uk to request an application form or full job description.

Please note only completed application forms will be considered for the role.

Closing date for applications: 12:00pm on Tuesday 26th November 2024.

Proud member of the Disability Confident employer scheme

HCAT Thoresby Primary School
(Required from January 2025)
• 1 x Senior Achievement Support Assistant (Grade 6)
• 32.5 hours per week term time only plus 5 training days, full time equivalent £21,693 to £23,545 actual salary
• Permanent
An opportunity has arisen for dedicated and enthusiastic staff as a Senior ASA.
Thoresby Primary School is a community school with a range of pupils from 3-11 years of age. We strive to create a happy, welcoming, caring and safe environment where expectations are high and where learners are encouraged, challenged and supported to be the best they can be.
The successful candidate will -
• Work under the instruction and guidance of teaching staff within and outside the classroom
• Provide effective support as required
• Support the academic, social and emotional development of individuals and groups of pupils understanding clearly how they learn
• Provide effective support to maximise the attainment and accelerate the progress of individuals and groups of pupils
• Experience of working in a school
• Motivate and engage children so they are excited and enthused about their journey
• Have effective communication skills when liaising with staff
• Have the passion and drive to develop their professional career and gain relevant experience and training were appropriate
• Use their initiative, be flexible and ensure children are safe and happy
• Cover PPA as required
As a member of the Hull Collaborative Trust we offer -
• An opportunity to be part of a collaborative trust and work alongside a range of outstanding teachers and professionals
• The opportunity to work alongside staff who are passionate to ensure that every child becomes the best they can be
• Bespoke quality professional development
• Outstanding working environments and high quality resources
• Committed and experienced governance
CLOSING DATE FOR APPLICATIONS: Thursday 28th November, at 12.00pm (noon), and interviews Monday 2nd December 2024.
The Trust is committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.

HCAT Thoresby Primary School
(Required from January 2025)
• 1 x Achievement Support Assistant (Grade 4)
• 32.5 hours per week, term time only, full time equivalent £18,225 to £18,809 actual salary
• Permanent
An opportunity has arisen for a dedicated and enthusiastic Achievement Support Assistant to join our school.
Thoresby Primary School is a community school with a range of pupils from 3-11 years of age. We strive to create a happy, welcoming, caring and safe environment where expectations are high and where learners are encouraged, challenged and supported to be the best they can be.
The successful candidate will -
• Work under the instruction and guidance of teaching staff within and outside the classroom
• Provide effective support as required
• Support the academic, social and emotional development of individuals and groups of pupils understanding clearly how they learn
• Provide effective support to maximise the attainment and accelerate the progress of individuals and groups of pupils
• Motivate and engage children so they are excited and enthused about their journey
• Have effective communication skills when liaising with staff
• Have the passion and drive to develop their professional career and gain relevant experience and training were appropriate
• Use their initiative, be flexible and ensure children are safe and happy
As a member of the Hull Collaborative Trust we offer -
• An opportunity to be part of a collaborative trust and work alongside a range of outstanding teachers and professionals
• The opportunity to work alongside staff who are passionate to ensure that every child becomes the best they can be
• Bespoke quality professional development
• Outstanding working environments and high quality resources
• Committed and experienced governance
CLOSING DATE FOR APPLICATIONS:, Thursday 28 November at 12.00pm (noon), and interviews Wednesday 4 December 2024.
The Trust is committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.

Successful candidates will have options to work within one of our Humbelievable clinical teams within our organisation. PLEASE STATE WITH YOUR APPLICNATION YOUR PERFERED AREA OF WORK Please see the attached Job Description and Person Specification for further information and more detail on the roles we have available.

We are Eden Futures. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness.​

We are looking to recruit a Service Manager within our Specialist Supported Living Services based in Hull. As the Service Manager you will be responsible for providing clear and structured day to day leadership, and support to the local team to ensure the highest quality of service is delivered.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Benefits Include:

• Take your Birthday off plus 25 days holiday
• Free DBS Check
• Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management
• Opportunities to develop through Eden’s Aspire programmes such as our Leadership Development Programme
• Health Cash Back and Pension Scheme
• Eligible for £500 bonus through our refer a friend scheme (unlimited referrals)
• Enhanced pay for maternity or paternity leave
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

Main Responsibilities

• Be vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care
• Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture
• Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs
• Work in conjunction with the training team to ensure all staff receive the correct training
• In conjunction with the management team, recruit and select new staff taking an active part in the interview process
• Lead staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations
• Attend interviews for potential new packages of care and support as required with the senior management team
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users
• Implement induction/assessment programmes for all new service users, in conjunction with the wider management team
• Understand and promote a person centred and needs led approach to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures
• Understand the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.)
• Always promote a professional image of the service and the Company.
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc
• Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support
• Ensure effective partnership working with external training and provider / agencies (i.e. NAS, SaLT and psychology services)

The Ideal Candidate

• Strong supervisory skills with the ability to support and develop a team
• Be qualified to a minimum standard of Level 2 in Health and Social Care
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)
• Ability to work effectively in a fast paced, demanding role

For further information with regard to this vacancy please see the attached Job Description and Person Specification before submitting your application.

An opportunity to become a full time Trainee Dental Nurse on rotation between General Dental Services and Community Dental Services has arisen.

This post will be on a weekly rotation between the two services and the role will be to work clinically chairside with Consultants and Dentists working with both special needs adults and children, and NHS and Private general dentistry.



The successful candidate will need to undertake 1 half day per week at Hull college to obtain their NEBDN qualification. ( please note that you must have math's and English grade A-C or equivalent to apply for this role). The ideal candidate with be patient care focused, be empathetic, and patient. Speed and manual dexterity are a must for for this role.

If you would like to ask any further questions regarding this role or ask for a clinic visit, please contact Jaki Pygott on 07707541401 or email Jaki.pygott@nhs.net

At CHCP, we’re passionate about people and we know that you are too, that’s why we’re here isn’t it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you’ll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP you have a real voice.

Compassion is at the heart of our business; we’re a team of nearly 2,500 colleagues who work together to deliver first-class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive.

As the 13th largest social enterprise in the UK, we’re pioneering the move towards independent service delivery. Join us on our journey and help us make history.

Please see the job description and person specification attached to this job advert for full details on the role.


This advert closes on Wednesday 13 Nov 2024

Proud member of the Disability Confident employer scheme

Achievement Support Assistant (SEND)
Permanent role / start date ASAP
32.5 hours per week, term time plus 5 additional days
Grade 4 (Pt 5-7) £23,500 - £24,294 FTE
Actual annual salary range £17,732 – £18,331
AboutSt Cuthbert’s Roman Catholic Academy Trust is committed to safeguarding and promoting the welfare of children and young people.
The Directors of St Cuthbert’s Roman Catholic Academy Trust are looking to appoint an enthusiastic, inspiring, and highly motivated Achievement Support Assistant (L2 TA) to work as part of the SEND team at St Mary’s College.
The successful candidates will work across KS3/KS4, providing appropriate support for pupils of all abilities. You will support teaching staff with the children’s social, emotional and academic progress, delivering interventions to enhance pupils learning and provide supervision and care of children at various times of the day.
Within this role you will utilise your knowledge of learning support, communication skills and creativity to develop innovative ways to provide a supportive learning environment, where pupils with SEND can access the curriculum. You will need to use your passion for inspiring children to enjoy learning, encouraging them to take pride in their achievements, be confident in their abilities and play an active role in school life.
Applicants should have the following attributes:
excellent communication and interpersonal skills and enjoys working within a supportive team
ability to establish productive working relationships with children, acting as a role model and setting high expectations
encourages pupils to interact with others and engage all children in learning activities led by the teacher
willing to participate fully in ensuring inclusion of all children
able to use own initiative to ensure the best possible support for pupils and families
able to carry out basic tasks on a computer or hand-held device
If you wish to apply for this role, please do so by completing the support staff application form explaining why you have the qualities, skills and experience for the role within your personal statement.If you have any queries please contact the school.St Cuthbert’s RC Academy Trust is an equal opportunities employer.Closing date: Monday 18th November 2024 at 5pm
Shortlisting: W/C 18th November 2024
Interviews: TBC

The Admin/Receptionist plays a crucial role in supporting the day-to-day operations of a GP surgery, ensuring the smooth running of patient services, administrative tasks, and maintaining a high level of patient care and confidentiality. You will be the first point of contact for patients, visitors, and healthcare professionals, providing excellent customer service and assisting with a variety of administrative duties.