Total 3 Customer Service job vacancies in Huntsville, AL

• Serves as senior program analyst responsible for financial program management and program/acquisition support.
• Coordinates the program and budget formulation process involving the review of long-range objectives and the development of plans, programs and budgets to support these objectives.
• Represents the PMO ASE Business Division at all levels of government and industry, and initiates, influences, and shapes policy, concepts, and approaches.
• Complete analysis and evaluation of, budgets, resources, organizations, etc., develops a comprehensive time-phased, and cost effective resource program designed to fulfill mission requirements.

WHAT IS THE OFFICE OF ONLINE SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Office of Online Services - IRS.gov-Content Strategy

The following are the duties of this position at the full working level.

• Bring web projects from conception to launch by combining marketing and project management skills, along with web content, architecture, and usability management.
• Manage digital projects through their full life cycle, including project proposal, scope definition, research, recommendation of approach, and final implementation.
• Direct the development of web-based solutions that communicate the Agency's missions and initiatives to the public.
• Identify needs and opportunities to improve customer experience and introduce new concepts, processes and strategies that significantly improve the way the IRS uses digital technologies.
• Consult with appropriate experts in web development to present Agency information online in the most effective, factual, and user-friendly manner

WHAT IS THE OFFICE OF ONLINE SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Office of Online Services - IRS.gov-Content Strategy

The following are the duties of this position at the full working level.

• Bring web projects from conception to launch by combining marketing and project management skills, along with web content, architecture, and usability management.
• Manage digital projects through their full life cycle, including project proposal, scope definition, research, recommendation of approach, and final implementation.
• Direct the development of web-based solutions that communicate the Agency's missions and initiatives to the public.
• Identify needs and opportunities to improve customer experience and introduce new concepts, processes and strategies that significantly improve the way the IRS uses digital technologies.
• Consult with appropriate experts in web development to present Agency information online in the most effective, factual, and user-friendly manner