Total 88 Customer Service job vacancies in Irving, Texas

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Provides scientific leadership in qualitative and quantitative biomolecular data analyses in support of the management of invasive species, including arthropods, diseases and other plant pests.
• Determines from a scientific standpoint, the likelihood of invasion, establishment, and movement of quarantine-significant exotic pests in the United States.
• Obtains, validates, and biomolecular analyzes data related to pest identification and diagnostics.
• Develops methods of detection and inspection including scientific and statistically sound sampling procedures for survey of quarantine-significant pests.
• Estimates spatially dependent probabilities of presence or absence of pests using multivariate statistical analysis of sampling data and factors associated with infestation.
• Reviews work plans, research proposals, experimental plans, manuscripts, and proposed PPQ protocols to ensure that procedures are statistically valid and meaningful.

The Chief of SPS assumes responsibility for the coordination of all aspects of the sterile processing service to include high level disinfection, sterilization, sterile storage, infection control and prevention as well as customer satisfaction throughout the continuum of care. Ensures that all applicable Veterans Health Administration (VHA) policies and guidelines are followed and that the American Association of Medical Instrumentation (AAMI) guidelines are followed per VHA Directive 1116. The Chief of SPS is an integral part of the medical center leadership team and influences care outcomes by collaborating with members of the interdisciplinary team. The incumbent is responsible for administrative functions of the SPS program which includes membership on the following committees: Infection Prevention/Control; Water Safety Committee (Biomedical Engineering); Clinical Executive Council (CEC); Veterans Integrated Services Network (VISN) 17 Advisory Board; Clinical Product Review Committee (CPRC); Reusable Medical Device (RMD) Committee, Environment of Care (EOC) Rounds; and the Enterprise Equipment Request (EER) Committee. The Chief of SPS must establish and maintain effective relationships with all levels of medical center personnel and relate effectively with customers, families, and the community as well as program and service leaders at the local and network levels. Key relationships with staff are needed to assist SPS Assistant Managers, key personnel, and Lead Medical Staff Technicians (MST) to carry out the functions and activities expected of them. Contribute ideas and recommendations for the establishment of standards of care outcomes, policies, and objectives for the enhancement of Sterile Processing, organization wide. Assists in policy-making activities as related to customer service and the overall functioning of administrative and SPS program and collaborate with other health care staff to establish and maintain programs that cross service and/or discipline lines and influence organizational mission and health care.
The incumbent provides health system-wide leadership for critical and semicritical RMD, including sterile storage, reprocessing, standard operating procedures (SOP), competency assessment, selection, operation, and maintenance of reprocessing equipment, staff education program for RMDs, and quality management of SPS. The incumbent is responsible for assessing, monitoring, developing, and implementing corrective action plans for instrument processing, decontamination, sterilization, storage, biological monitoring, and high-level disinfection monitoring through an SPS Quality Management System.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday-Friday; 0730 - 1600; Alternate Work Schedule may be available.
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

• Maintains inventory of chemicals, stock solutions.
• Collects, prepares, evaluates and verifies samples and supporting records.
• Keeps detailed records of experimental data.
• Tabulates, statistically analyzes and summarizes data using personal computers and software packages.

WHAT IS THE TAXPAYER SERVICES (TS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Return Integrity and Compliance Services ¦ Refundable Credits Examination Operation.

The following are the duties of this position at the full working level.

• Plans and conducts independent examinations and related investigations of a variety of individual and business taxpayers involving complex tax issues and accounting records and typical methods.
• Classifies and screens individual and business tax returns and allowance cases showing changes in tax liability and selects those which have the highest potential for audit.
• Classifies returns received as the result of transfers, special handling requirements, or collateral requests.
• Reviews collection and criminal investigation referrals for examination potential.
• Provides technical support and training as a coordinator of programs between compliance and other departments within the Internal Revenue Service.

WHAT IS THE Taxpayer Services Service CentersDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services Service Centers Austin Submission Processing

The following are the duties of this position at the full working level.

• Distributes, balances, monitors and reports on workload in accordance with established workflow or job specialization. Assures equitable distribution among employees and timely accomplishment of assigned workload.
• Amends or rejects work not meeting established standards and refers to supervisor any problems on meeting performance standards.
• Maintains current knowledge of procedures, policies and directives; answers questions; and provides both classroom and OJT instruction to employees.
• Resolves simple informal complaints, refers others to supervisor, reports on performance, progress and training needs of employees and on disciplinary problems.
• Performs administrative duties in the absence of the manager.

This is an OPEN CONTINUOUS ANNOUNCEMENT & will remain open until positions are filled. Eligible applications received will be referred at regular intervals or as additional vacancies occur.

The Physicians (MD/DO) in Primary Care (PACT) is accountable for adhering to established policies and standards of care/standards of practice in evaluating, tracking, and following up on patient care. The MD/DO works in collaboration with heath care professionals to provide longitudinal case management of the PCP's entire PACT panel with independent care delivery for acute/same day needs, or when otherwise requested by the PCP.

The Physician, Patient Aligned Care Team duties include, but are not limited to the following:

• Provide independent care delivery for chronic, acute/same day medical needs. The type of care is served to the Veteran population, with diseases consistent with those seen in the general population namely diabetes, hypertension, hyperlipidemia, chronic obstructive pulmonary disease, mental health disorders, etc. A part of your responsibility is to write orders for diagnostic testing, prescribe medications, consult with specialty service, and utilize computerized/electronic medical records. Major function of the position includes Health risk Assessment, goal setting for prevention, and chronic diseases management. A major focus is in preventive medicine with focus on the achievement of positive outcomes for patients, improve coordination of care, decrease clinic waits or delays, and appropriate use of resources.
• Provide direct patient care to include, but are not limited to: history and physicals, medication management, evaluation of diagnostic tests and treatment planning, clinical reminder completion as applicable.
• Function as a leader in the PACT approach in the delivery of care, which emphasizes a team-based approach to healthcare. Oversee PACTs compliance to Message Manager, MyHealtheVet, and encounter completion. Proficient in Tele-Health to home visits (VA Video Connect), and Comprehensive Women's Health care.
• Document all medical information in an electronic medical record.
• Perform medication reconciliation.
• Other duties as assigned.

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Return Integrity & Compliance Services (RICS), Refundable Credits Examination Operations, Correspondence Exam Dept 1

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

As a Biological Science Technician your duties will include, but are not limited to, the following:

• Participating in multi-faceted wildlife studies, including carrying out a variety of research and survey methods, analyzing established data, and monitoring environmental elements related to conservation, management, and/or control of wildlife.
• Surveying and observing avian populations, looking for abundance, behavior, habitat, sex and age structure, and seasonal movements.
• Assisting in collecting data on hatchery populations to study health and propagation methods.
• Participating in multi-faceted plant studies, including carrying out a variety of research and survey methods, analyzing established data, and monitoring environmental elements such as temperature, humidity, etc., and how it impacts plant health.
• Surveying locations for invasive species populations and working with biologists to outline a plan to minimize or remove invasive species.

Major duties and responsibilities include (but are not limited to):

• Supervises all areas of food production and service including food preparation, nourishment, tray delivery and retrieval
• Takes corrective action for any problems that might arise on the floors pertaining to food service
• Receives and inspects deliveries and requisitions all supplies needed in all food service areas
• Prepares performance ratings/competencies for all employees under their direct supervision
• Discusses work performance and problems with employees, monitors tardiness and attendance, provides guidance and makes necessary adjustments in assignments when necessary
• Carries out the responsibilities of the position within general instructions, standard procedures and established policies
• Ensures subordinates complete the tasks to which they are assigned and explains work requirements to meet food service schedules
• Establishes priorities for daily operations in the event of emergency situations; defines the standards of quality and quantity to be met
• Serves as a member of the in-service training team by providing individual and/or group instruction for employees
• Provides guidance and assistance for lower grade employees in making decision when assembling patient trays and utilizing correct foods to be served on modified diets
• Maintains inventory of food service supplies and equipment
• Conducts quality assurance monitors and sanitation reviews
• Supervises the delivery and retrieval of patient trays which includes interacting with members of the multidisciplinary team
• Performs other related duties as assigned

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries.
The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE").
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips.

DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (COVID-19 - VA 002) in-accordance with 5 U.S.C. 3304(a)(3) and 5 CFR 337.205(b)(1)-(4).

Major Duties:

• Sets up dining room tables for service, place food and beverages on tables, and replenishes items as necessary.
• Identifies obvious discrepancies between the prescribed diets and the food items designated by the menu.
• Uses general sanitation principles to safeguard food against spoilage and waste.
• Prevents contamination by cleaning equipment previously used for raw food.
• Prepares boxed/to go meals.
• Organizes work in a logical sequence.
• Serves food cafeteria style by placing uniform portions of food on customers'/patients'/residents' plates.
• Prepares fresh fruit/cold salads/dressings/sandwich fillings and cold sandwiches and simple cold desserts in specified quantities.
• Provides assistance to cooks in the food preparation area, such as weigh, measure and assemble ingredients according to standardized recipes.
• Prepares uncooked food items, such as sandwich spread and salad dressings.
• Portions food items into standard serving sizes using the proper utensils and specified dishware.
• Prepares beverages according to the number of servings required.
• Selects and places correct items on trays.
• Read and interpret a regular or modified menu, individual diet cards, tray tickets or patient selections.
• Understands of food terminology, measurements, and serving information in standardized recipes and menus.
• Sorts, washes, peels and cuts cold foods using knives or other equipment.
• Sets up assigned station with the correct supplies and food items.
• Operates and breaks down and cleans all equipment assigned to food service and related areas,
• Scrapes, soaks, scours, and scrubs cookware and utensils.
• Breaks down and cleans food stations.
• Separates food waste, trash/recyclables from dishes, glasses and silverware.
• Stores sanitized dishes, glasses and silverware.
• Returns soiled trays and dishes to the dish room.
• Performs heavy-duty cleaning tasks throughout the food service and related areas.
• Unloads food/tray delivery carts.
• Moves garbage cans when collecting and transferring trash from the work area to the disposal area.
• Delivers meal trays.

• Develops, organizes, and directs Sterile Processing programs operational aspects with added emphasis on delivering critical and semi-critical RMD services to all areas where it is needed
• Utilizes multiple sources of data ensures reliability and validity of data in completing Quarterly SPAT and annual audits of all reprocessing RMD and storage of RMD. Utilizes multiple sources of data in creating plans and actions related to practice, quality and safety issues to identify and improve performance and sustain outcomes for Veteran healthcare
• Inspire individuals to build consensus and cooperation that creates a shared vision and advance goals
• Provide guidance and oversight of sterile process program management to ensure proper resource utilization
• Participates in continuous learning to successfully promote and apply economic concepts and business models to set priorities
• Assesses and evaluates facility-wide patient care delivery policies that impacts the SPS program and the facility to support senior leadership goals
• Assist with the creation of a diverse and inclusive workforce to serve Veterans, at the organizational level
• Seeks and utilizes healthcare policy and practices as chair of the RMD committee, to enable the delivery of reliable and accessible RMD within the facility
• Recognizes, and supports the use of technology such as instrument tracking to impact care delivery, extracts operational data to improve patient care outcomes
• Contributes to visionary thinking that advances quality patient outcomes
• Establishes and maintains highly effective relationships at all levels or the organization
• Relates effectively with front-line staff, customers, and leaders at the program and service level to achieve common goals for the SPS program
• Communicates with transparency, clarity and integrity, integrates HRO principles
• Sustains relationships at all levels to advance strategic action plans
• Creates a quality management system within SPS program to manage processes with continuous improvement and quality assurance measures for an environment of safety. Acquires required knowledge and certification of SPS training and completion of level 2 per SPS directive
• Advances one's knowledge through the continual application of evidence-based research, specifically translating manufactures instructions for use and integrating quality and safety measures for patients and staff
• Translates evidence into practice throughout the organization
• Develops and supports an environment for ethical decision-making throughout the organization

The Associate Chief of Staff, Geriatrics & Extended Care will serve as Medical Director for Geriatrics Program at Central Texas VA Health Care System (CTVHCS) and will supervise other Physicians, Fellows, Nurse Practitioners and Physician Assistants in CTVHCS. The Physician will also work as an Attending Physician in Hospice and Palliative Care Program, taking care of Veterans who need hospice and palliative care to improve quality of life for patients who have a serious life limiting or terminal illness focusing on quality of life through relief of symptoms and attending to their emotion and spiritual needs and end of life care.

The Associate Chief of Staff, Geriatrics & Extended Care will be responsible for consults, admissions, discharges, and routine care of the Veterans in these programs. He/she will also help coordinate care with other members of the Interdisciplinary Team and with Specialists inside and outside the VA and provide education on disease process, medications, and care needs to Veterans, families, and staff. Will participate in screening Veterans for CLC admission, both hospice and other treating specialties within CLC.

The Associate Chief of Staff, Geriatrics & Extended Care will also help track outcomes, monitor, and report trends to improve quality of care in these programs. Duties also include supervising and instructing Medical Students, Residents, Geriatric and Hospice and Palliative Care Fellows as needed in an Interdisciplinary Team setting. Serve as a resource for Veterans, families, and staff for issues related to clinical services provided in these programs.The Physician may also help with patient care needs in other areas of Geriatrics and Extended Care as needed.

Work Schedule: Monday - Friday (8:00 a.m. - 4:30 p.m.)

VA offers a comprehensive total rewards package.

The Associate Chief of Staff, Geriatrics & Extended Care will serve as Medical Director for Geriatrics Program at Central Texas VA Health Care System (CTVHCS) and will supervise other Physicians, Fellows, Nurse Practitioners and Physician Assistants in CTVHCS. The Physician will also work as an Attending Physician in Hospice and Palliative Care Program, taking care of Veterans who need hospice and palliative care to improve quality of life for patients who have a serious life limiting or terminal illness focusing on quality of life through relief of symptoms and attending to their emotion and spiritual needs and end of life care.

The Associate Chief of Staff, Geriatrics & Extended Care will be responsible for consults, admissions, discharges, and routine care of the Veterans in these programs. He/she will also help coordinate care with other members of the Interdisciplinary Team and with Specialists inside and outside the VA and provide education on disease process, medications, and care needs to Veterans, families, and staff. Will participate in screening Veterans for CLC admission, both hospice and other treating specialties within CLC.

The Associate Chief of Staff, Geriatrics & Extended Care will also help track outcomes, monitor, and report trends to improve quality of care in these programs. Duties also include supervising and instructing Medical Students, Residents, Geriatric and Hospice and Palliative Care Fellows as needed in an Interdisciplinary Team setting. Serve as a resource for Veterans, families, and staff for issues related to clinical services provided in these programs. The Physician may also help with patient care needs in other areas of Geriatrics and Extended Care as needed.

Work Schedule: Monday - Friday (8:00 a.m. - 4:30 p.m.)

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.
Recruitment Incentive (Sign-on Bonus): Authorized
Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting

• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

WHAT IS THE TAXPAYER SERVICES (TS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Austin Submission Processing

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.