Total 111 Customer Service job vacancies in KR-AIA Tower

Leasehold Support Officer
Tower Hamlets
Monday to Friday
0900-1700
£18.76per hour

Accountabilities:

• To distribute incoming correspondence, in accordance with procedures.
• Respond to telephone enquiries securing the best service and outcomes for customers.
• To handle a range of internal and external enquiries in a polite and professional manner and referring to the appropriate officer as required.
• To provide support to senior staff on a planned or ad-hoc basis
• To arrange service meetings, book and prepare rooms, prepare and circulate agendas and papers, provide and circulate minutes and monitor follow up actions as necessary.

Senior Youth Worker

Service care Solution are currently recruiting for a Senior Youth Worker in Tower Hamlets.

As a Senior Youth Worker, you will be responsible for managing a team of youth workers and overseeing the delivery of youth services in the local area.

Main Responsibilities

As a Senior Youth Worker, you will be responsible for:

• Develop and implement youth programs that meet the needs of the local community
• Supervise and support a team of youth workers
• Provide guidance and support to young people
• Develop and maintain relationships with local schools and community groups
• Manage budgets and resources effectively

Requirements:

• A qualification in Youth Work or equivalent to NVQ Level 3 or other relevant professional qualification
• Excellent communication and organisational skills
• Enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Senior Youth Worker role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Youth Worker

Service care Solution are currently recruiting for a Youth Worker in Tower Hamlets.

As a Youth Worker, you will be responsible for working with young people, aged between 11 and 18, to provide support and guidance in a safe and nurturing environment.

Main Responsibilities

As a Youth Worker, you will be responsible for:

• Develop and deliver engaging activities that promote personal and social development
• Provide one-to-one support and mentoring to young people who require additional assistance
• Work closely with colleagues and external agencies to create a holistic support network for young people
• Maintain accurate records and produce reports as required

Requirements:

• A qualification in Youth Work or equivalent to NVQ Level 3 or other relevant professional qualification
• Excellent communication and organisational skills
• Enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Youth Worker role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Job Location: Tower Hamlets - North East London
Position Type: Indefinite Full-Time
Salary: £30,082.00 - £36,766.00 per year

Service Care Solutions is looking for a D&R Team Leader to work with a social enterprise client committed to empowering people to break the cycle of crime or addiction and move forward with their lives.

What You Will Be Doing:
As a Team Leader in Dependency and Recovery Services, you will work within a hybrid model as part of a flexible, multi-disciplinary team, operating in person and travelling across probation delivery units in Tower Hamlets, Hackney, and the City. Your base will be at the Tower Hamlets and Stoke Newington probation offices. While some work may be virtual, this is predominantly an in-person service where your role is crucial in supporting staff and developing stakeholder relationships.
Key responsibilities include:

• Managing a team of practitioners delivering Dependency and Recovery Services to adult males under probation supervision.
• Supporting the implementation of action plans and navigating recovery journeys.
• Building and maintaining positive relationships with probation practitioners and stakeholders.
• Providing visible team leadership, attending essential meetings, and ensuring smooth project delivery.
• Allocating referrals, managing complex cases, supporting team development, and ensuring deadlines and quality standards are met.
• Delivering on performance targets.
• Ensuring data accuracy and timely submission of data.
• Promoting services across your responsible areas to meet contract volumes.
• Deputizing for the Service Manager as required.
• Building strong relationships with Probation Delivery Units, Prisons, Partners, Service Users, Stakeholders and Volunteers.

What We Are Looking For:

• Demonstrable experience in team management, performance, and development.
• Genuine interest and experience in motivating and developing people.
• Experience in key relationship management both internally and externally.
• Knowledge and experience of implementing formal procedures and policies.
• Excellent problem-solving and negotiation skills.
• Strong project and time management skills.
• Knowledge of the issues facing service users in the criminal justice sector.
• Experience managing high caseloads, conducting risk/comprehensive assessments, SMART action plans, and maintaining effective case records.
• A qualification in Management at Level 3/working towards or demonstrable experience in a comparable role.

What We Offer:
We value the dedication and commitment of our employees and reward them with market-leading pay and benefits, including:

• Flexible working arrangements.
• Season Ticket Loan Scheme.
• Cycle to Work Scheme.
• Crisis Loan Scheme.
• Electric Car Scheme.
• 3 x Wellbeing Days (Pro Rata'd for Part-Time employees).
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays.
• Contributory Pension Scheme with employer matched contributions up to 6% in the first two years and up to 9% thereafter.
• Death in Service Payment (2x annual salary).
• Critical Illness Insurance (subject to qualifying criteria).

Join Us:
If you are passionate about making a difference and meet the qualifications, we invite you to apply by Mark calling 01772 208962 or email mark.white@Servicecare.org.uk

Please see the attached Job Description and Person Specification for full duties and responsibilities. Interviews will take place on Thursday 18th July, 11-3pm

We're looking for a kind, compassionate and resilient Support Worker to join our learning disabilities service in Tower Hamlets. No personal care or experience is required, just the right experience.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Day shifts Monday- Friday 11am-7pm subject to change if necessary for the service.

Lone working service.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Participate in the support planning and risk management, as facilitated by the lead Support Worker
Carry out security duties to ensure the safety of the customers and premises
Monitor the CCTV throughout the shift
Enable customers to make full use of community facilities by providing support as directed
Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
Report any observations relating to customers welfare
Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
Maintain records as required at the project under the direction of the Support Workers/ management
Participate in team meetings/reviews and the general development of the service
Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Flexible
Open to feedback and self development
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Ability to cope positively with challenging and diverse behaviour

What you'll bring:

Essential:

NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:

Relevant experience working with people with learning disabilities
About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Head of Highways and Transportation

6 months, Inside IR35

London

To lead and manage the functions needed for the maintenance and management of the highway network and its related assets and infrastructure, involving promoting and supporting transport related safety issues and healthy lifestyles.

Responsibilities

• Responsibility for maintaining an overview of service performance in compliance with all relevant legislation and codes of practice; initiating action as necessary.
• Managing the delivery of efficient and effective highways and traffic management services, keeping the service up to date and leading on all service developments.
• Being Head of Service; and to exercise delegated powers and be the principal advisor on highways and traffic management functions and duties, including reviewing, developing and implementing policies and strategies across the service.
• Ensuring that the services managed remain relevant and deliver value for money in accordance with Council policies and strategies, through the delivery of the annual service plan, service reviews and action plans.
• Establishing and maintain excellent internal and external relationships with stakeholders in order to facilitate the work of the services provided and to enhance the Council's image. To represent the Council on national and regional professional forums.
• Be responsible for the delivery of the service budgets, including delivery of the annual budgeted surplus and income and savings targets.

Knowledge

• Detailed and practical understanding of policy, legislation and practice relating to highways & traffic management
• Up to date knowledge of effective management technique, including management of large budgets
• Knowledge of relevant Government policies relating to operational services
• Strong understanding of the structure and the workings of local government and other agencies involved in highways & traffic management services.

For a more detailed job description and person specification please see attached JD & PS. For contact details please see below.

For a more detailed job description and person specification please see attached JD & PS. For contact details please see below.

A Vacancy at East London NHS Foundation Trust.


Band 4 Support Workers East London CAMHS Intensive Community Crisis service

This is an exciting opportunity for 5 passionate Support Workers to join the new CAMHS Intensive Community Crisis Service, developing across East London. The post holders will work in local communities with children and young people experiencing mental health crisis to support discharge from inpatient services, prevent admission and enable recovery. You will need to be able to engage young people experience mental health crises, and their families. You will need well developed caring, compassionate and thoughtful risk assessment and management skills, be able to work closely with young people and their families, often in their own homes, and have the skills to work independently in a community setting – an understanding, interest and appreciation of the needs of the many diverse communities in East London will be important and the ability to work in a culturally informed way is essential.

The post holder will work with other multi-disciplinary team members to support the delivery of high-quality assessment and treatment interventions for young people– under the direct and indirect supervision of a registered professional.

They will have an awareness of risk management techniques, as well as clear understanding of escalation protocols.

They will utilise skills to be able to creatively deliver interventions to a diverse population, working in a culturally informed way – maintaining a good knowledge of local resources to support young people to reintegrate into the community.

The post holder will need to work flexibly across the three boroughs, based on the needs of CYP and their families. Appointments will be conducted as according to these individuals needs and may take place in a variety of locations – such as patient homes, local community settings, community CAMHS sites or in inpatient wards when needed.

They will contribute to wide team functions, such as audits, quality improvement, research and service evaluation.
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

For a more detailed job description and person specification please see attached JD & PS.

For contact details please see below.


This advert closes on Sunday 26 May 2024

Band 4 Support Workers East London CAMHS Intensive Community Crisis service

This is an exciting opportunity for 5 passionate Support Workers to join the new CAMHS Intensive Community Crisis Service, developing across East London. The post holders will work in local communities with children and young people experiencing mental health crisis to support discharge from inpatient services, prevent admission and enable recovery. You will need to be able to engage young people experience mental health crises, and their families. You will need well developed caring, compassionate and thoughtful risk assessment and management skills, be able to work closely with young people and their families, often in their own homes, and have the skills to work independently in a community setting – an understanding, interest and appreciation of the needs of the many diverse communities in East London will be important and the ability to work in a culturally informed way is essential.

The post holder will work with other multi-disciplinary team members to support the delivery of high-quality assessment and treatment interventions for young people– under the direct and indirect supervision of a registered professional.

They will have an awareness of risk management techniques, as well as clear understanding of escalation protocols.

They will utilise skills to be able to creatively deliver interventions to a diverse population, working in a culturally informed way – maintaining a good knowledge of local resources to support young people to reintegrate into the community.

The post holder will need to work flexibly across the three boroughs, based on the needs of CYP and their families. Appointments will be conducted as according to these individuals needs and may take place in a variety of locations – such as patient homes, local community settings, community CAMHS sites or in inpatient wards when needed.

They will contribute to wide team functions, such as audits, quality improvement, research and service evaluation.
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

For a more detailed job description and person specification please see attached JD & PS.

For contact details please see below.


This advert closes on Sunday 2 Jun 2024

We're looking for a kind, compassionate and resilient Support Worker to join our Campbell Road Young Peoples service in Tower Hamlets.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Campbell Rd Young Peoples service provides support and housing for 55 young people in Tower Hamlets that are either leaving care of affected by youth homelessness. The Support Worker role will be to manage a caseload of approx 7-10 young people .You will be expected to deliver positive outcomes for all our young people and support them to reach independence, keep safe and maintain their tenancy's. Aside from support workers delivering support there is a strong element of housing management associated wit this role, for example managing rents, raising/monitoring repairs and health and safety.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:


This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

About you:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
- Passionate about improving outcomes for young people from a range of backgrounds
- Confident to assess and manage risks associated with our customers, with an attitude of positive risk taking
- Highly competent in advocating for young people, working with other professionals to get the best outcomes
- Highly organised and able to meet deadlines and targets on written work and practical tasks
- Committed to working in a person-centred way with complex young people, using creative strategies to achieve results
- Adept in providing support with daily living activities such as budgeting, cooking, or attending appointments in the community
- Highly flexible with a "can do" attitude
- Committed to supporting young people to maintain a healthy living environment, and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Willing to work on a rota basis, including evenings and weekends.
- Excited to take on new challenges, including managing and developing various projects across the service.
-Wanting to develop and achieve in your career-

What you'll bring:

Desirable:
- Experience working with young people


About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

Customer Service Assistant
35hours per week
Monday - Friday
£17.38per hour

Role Requirements:

• Be the first point of contact in providing customers with assistance, sign-posting and positive solutions either face to face, over the telephone or through digital means.
• Provide a high quality of library, learning and information services that achieve customer satisfaction and maintains the highest level of service standards to all customers
• Working as part of a team of Customer Service Advisors and Assistants, contribute to the day-to-day running of the Idea Store.

Do you have proven leadership skills, a strong work ethic and a passion for quality? We are seeking a Senior Operations Manager with the expertise, commitment and values to make a real difference to the lives of older people with care and support needs.

We need a well-organised, professional and proactive individual to join us as Senior Operations Manager. You will lead and manage the delivery of high quality care and support to people living in Extra Care services in Tower Hamlets and Wandsworth. You will be dedicated to the delivery of person-centred services which enable people to enjoy a good quality of life. You will be highly professional and accountable with excellent verbal and written communication skills. You will have the experience and credibility to be able to provide direction, guidance and support to our team of 6 Registered Managers and senior staff. You will be able to develop and sustain positive and trusting relationships with local authority commissioners, partner housing providers, professionals and other agencies.

You will have experience and skills in contract management, quality assurance and performance management. You will demonstrate a commitment to re-ablement principles and be able to lead staff to provide care and support which promotes dignity, wellbeing and independence. You will foster a warm and inclusive atmosphere in services and must promote a responsive, person-centred culture and excellent customer care.

Your busy, varied and responsible role will involve:

• Contract management and compliance
• All aspects of quality assurance and monitoring
• Driving service improvements
• Ensuring provision of varied and vibrant activities at all services
• Producing reports and collating data against KPIs
• Performance management of the Registered Managers/Senior Team
• Recruitment and selection of staff
• Disciplinary and grievance management
• Investigation and follow up of concerns, complaints and suggestions
• Assessment and allocation of new service users
• Partnership working

In order to undertake this responsible role you will need to have a relevant health or social care qualification and to have at least 4 years supervisory/management experience in health or social care services involving the care and support of older people and adults with a range of support needs. A knowledge and understanding of dementia and common health related needs will be very helpful. In return we will support you with your on-going professional development, including practitioner and management training.

The successful applicant will be based in Tower Hamlets (6 services) and Wandsworth (1 service) and will travel across the Boroughs to provide oversight to 7 Extra Care Services. It will therefore be helpful if the applicant lives in Tower Hamlets or within easy commuting distance.

Please feel free to contact Mahip Singh, Service Director via email mahip.singh@creativesupport.co.uk or telephone 07815 518 847 to discuss this rewarding role.

Creative Support is a nationwide not-for-profit organisation which provides high quality, person-centred support to older people and adults with a learning disability, physical disabilities and mental health needs. The support we offer is tailored to the individual, and promotes their independence and community engagement. Creative Support is an Investor in People organisation which employs a diverse team of over 400 well-supported staff in the London area to deliver excellent services.

Benefits of working with Creative Support:
We offer all employees competitive pay and a pension contribution in addition to 28 days annual leave. As an employer that is committed to the professional development of our staff we also support our care staff to complete the nationally recognised Care Certificate and pay for your enhanced DBS. Additional benefits include enhanced maternity leave, employee support programmes and an additional day of leave each year on or around your Birthday.

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer, who have recently received Investors in People Gold award. We actively encourage applications from candidates from all backgrounds and cultures, however we can only accept fully completed applications from those located in and eligible to work within the UK – Please be aware we are currently at full capacity with our Visa Sponsor Licenses, therefore we are not accepting applicants who are seeking sponsorship.

We are also not accepting applicants who are currently on a Skilled Worker Visa, seeking secondary employment, as we are unable to actively track the hours worked with the primary sponsor.

We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed. We do not notify unsuccessful candidates of their outcome at application stage, previously unsuccessful applicants must wait six months before reapplying.

Proud member of the Disability Confident employer scheme

Senior Operational Support Officer (Grade I)

Description
We are seeking a highly organized and detail-oriented individual to join our team as a Senior Operational Support Officer (Grade I). As a Senior Operational Support Officer, you will play a crucial role in ensuring the smooth daily operations of our organization. This includes coordinating and assessing operational processes, analyzing data, and providing support to various departments. The ideal candidate for this role is someone who is proactive, analytical, and possesses excellent problem-solving skills.

Responsibilities
Serve as the main point of contact for operational issues, providing support and guidance to department heads and staff members.
Coordinate and monitor operational processes to ensure efficiency and effectiveness, making recommendations for improvements as needed.
Analyze data and generate reports to assess operational performance and identify trends and areas for improvement.
Develop and implement policies and procedures to streamline operational workflows and ensure compliance with industry standards.
Collaborate with cross-functional teams to develop and implement strategies to enhance operational effectiveness.
Manage projects and initiatives related to operational support, ensuring timely completion within budget and scope.
Conduct regular audits and assessments to identify operational risks and implement appropriate mitigation measures.
Requirements
Bachelor's degree in Business Administration, Operations Management, or a related field.
Minimum of 5 years of experience in operational support roles, preferably in a fast-paced environment.
Strong analytical and problem-solving skills, with the ability to identify trends, patterns, and areas for improvement.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Proficiency in Microsoft Office Suite and experience with operational support software and tools.
Demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
Attention to detail and ability to work independently with minimal supervision.

Hours Per Week: 36.00
Start Time: 09:00
End Time: 17:15
Pay Per Hour: £23.48
Location: Tower Hill, Central London

Should you wish to apply for this job opportunity, please send an up to date CV.