Total 111 Customer Service job vacancies in KR-AIA Tower

Do you have proven leadership skills, a strong work ethic and a passion for quality? We are seeking a Senior Operations Manager with the expertise, commitment and values to make a real difference to the lives of older people with care and support needs.

We need a well-organised, professional and proactive individual to join us as Senior Operations Manager. You will lead and manage the delivery of high quality care and support to people living in Extra Care services in Tower Hamlets and Wandsworth. You will be dedicated to the delivery of person-centred services which enable people to enjoy a good quality of life. You will be highly professional and accountable with excellent verbal and written communication skills. You will have the experience and credibility to be able to provide direction, guidance and support to our team of 6 Registered Managers and senior staff. You will be able to develop and sustain positive and trusting relationships with local authority commissioners, partner housing providers, professionals and other agencies.

You will have experience and skills in contract management, quality assurance and performance management. You will demonstrate a commitment to re-ablement principles and be able to lead staff to provide care and support which promotes dignity, wellbeing and independence. You will foster a warm and inclusive atmosphere in services and must promote a responsive, person-centred culture and excellent customer care.

Your busy, varied and responsible role will involve:

• Contract management and compliance
• All aspects of quality assurance and monitoring
• Driving service improvements
• Ensuring provision of varied and vibrant activities at all services
• Producing reports and collating data against KPIs
• Performance management of the Registered Managers/Senior Team
• Recruitment and selection of staff
• Disciplinary and grievance management
• Investigation and follow up of concerns, complaints and suggestions
• Assessment and allocation of new service users
• Partnership working

In order to undertake this responsible role you will need to have a relevant health or social care qualification and to have at least 4 years supervisory/management experience in health or social care services involving the care and support of older people and adults with a range of support needs. A knowledge and understanding of dementia and common health related needs will be very helpful. In return we will support you with your on-going professional development, including practitioner and management training.

The successful applicant will be based in Tower Hamlets (6 services) and Wandsworth (1 service) and will travel across the Boroughs to provide oversight to 7 Extra Care Services. It will therefore be helpful if the applicant lives in Tower Hamlets or within easy commuting distance.

Please feel free to contact Mahip Singh, Service Director via email mahip.singh@creativesupport.co.uk or telephone 07815 518 847 to discuss this rewarding role.

Creative Support is a nationwide not-for-profit organisation which provides high quality, person-centred support to older people and adults with a learning disability, physical disabilities and mental health needs. The support we offer is tailored to the individual, and promotes their independence and community engagement. Creative Support is an Investor in People organisation which employs a diverse team of over 400 well-supported staff in the London area to deliver excellent services.

We are a passionate, inclusive and anti-racist organisation. We embrace diversity and encourage applicants from all backgrounds and cultures. As a Disability Confident Employer we welcome applications from people with a disability, and as a proud Stonewall Diversity Champion we actively encourage applications from the LGBT+ community.

We would encourage you to apply to us even if you have not yet had your COVID 19 vaccine. You will be required to have your first COVID 19 vaccine prior to your interview and your second vaccine before you start work with us. Applicants who are unable to receive the vaccination on medical grounds are still welcome to apply with provision of their official NHS COVID pass letter of medical exemption.

We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.
We can only accept applications from candidates who are located in and eligible to work within the UK. Applicants seeking sponsorship - we can only accept candidates whose visa is valid beyond three months of the listed closing date as we cannot guarantee The Right of Work.

Proud member of the Disability Confident employer scheme

Do you have the commitment and values to make a real difference to the lives of people with care needs? Are you passionate about empowering them to improve their quality of life, while supporting them to realise their hopes, dreams and aspirations?

Creative Support is a not-for-profit organisation which provides high-quality, person-centred support to people with physical disabilities, mental health needs, learning disabilities and other support needs. The support we offer is tailored to each service user’s individual needs and encourages independence and community engagement.

We are looking for calm, resourceful, and enthusiastic individuals who are highly motivated, hardworking, and keen to support older people in a proactive and holistic manner. You will have advanced skills in positive communication and engagement, and will be able to demonstrate unconditional positive regard for all of our service users. You will support people to maintain a healthy state of wellbeing - mentally, physically and emotionally. You will (alongside members of the person’s support circle) empower individuals to be happy, healthy, and successful in achieving their life goals. Flexible hours and working patterns can be considered.

Creative Support is committed to your continuous professional development. As a successful candidate, you will receive a full local and corporate induction, and attain a level 3 certificate in ‘Preparing to Work in Adult Social Care’. On completion of your probationary period, you will automatically be enrolled onto the NVQ level 3 diploma in Health and Social Care. You will have the opportunity to discuss your training and development needs during regular supervision and appraisal meetings.

You must be willing to embrace all aspects of the role including, but not limited to, providing support with personal care and domestic tasks, and supporting individuals to access work, education and social opportunities. We value the personal skills and interests you bring to the role and to the lives of the people we support, such as sports and outdoor pursuits, creative arts, music and cooking.

You will be required to work in a flexible manner, on a roster basis, which will include evenings and weekends. Previous experience, whilst desirable, is not essential – what we need most from you is gumption and a can-do attitude. You can chose to be paid on a weekly or monthly basis.

We are a passionate, inclusive and anti-racist organisation. We embrace diversity and encourage applicants from all backgrounds and cultures. As a Disability Confident Employer we welcome applications from people with a disability, and as a proud Stonewall Diversity Champion we actively encourage applications from the LGBT+ community.

We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.
We can only accept applications from candidates who are located in and eligible to work within the UK.
Applicants seeking sponsorship – We can only accept candidates whose Visa is valid beyond three months of the listed closing date as we cannot guarantee The Right of Work.

Proud member of the Disability Confident employer scheme

Date Posted:

2023-10-07

Country:

China

Location:

LOC3430: 28th Floor, Pearl River Tower, No.15 Zhujiangxi Road, Guangzhou, Tianhe District, Guangdong, China

制定拜访计划并按照计划定期对客户进行拜访。 执行公司制定并经批准的服务销售程序。 准备并执行公司统一制定的服务销售合同。 准备并执行公司制定的成本预算标准。 制定销售计划，并按计划定期与客户接触、谈判及合同的签订。 及时向客户收取应付款。 管理和联系重要客户。 完成相应的修理、改造销售业务。 定期维护服务销售平台系统中的相关数据。 学习、理解并遵守公司的商业道德规范。 学习、理解并遵守公司的环境、健康与安全的规则和程序以及当地的安全政策和法规。上报所有的事故（伤害、疾病，险兆以及环境事故等）、危险状况以及紧急事件。在工作之前进行工作危险分析，并采取相应的预防措施来保护自身的安全。参加环境、健康与安全的培训活动，并对自己的安全负责。 遵守卓越服务的政策和程序，履行卓越服务的客户承诺，制定卓越服务计划并实施，实现卓越服务目标。

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health service in Tower Hamlets.

£27.206.40 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Shift Patterns:

5 x 8 hour shifts per week. Including Bank Holidays and weekend working.

Early Shifts: 8am - 4pm

Middle Shifts: 9am - 5pm

Late Shifts: 2pm - 10pm

No Night Working

Want to feel like you're part of one team? You'll feel at home here.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Building supportive, trusting relationships with customers and creating a positive atmosphere
Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
Undertake support work in partnership with external stakeholders to compliment their interventions
Developing productive relationships with partner organisations to improve service outcomes
Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
Involving customers in the design, development and delivery of the service
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
Being responsible for the handover of key information between shifts
Provide structured support and guidance to other front line staff in their area of expertise
To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
Adhering to all other Look Ahead's policies and procedures. Engaging in learning and development activity to increase knowledge and skills
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager
What you'll bring:

Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Essential:

NVQ Level 2/3 or equivalent with some or equivalent sector work experience
About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a kind, compassionate and resilient Support Worker to join our Mental Health service in Tower Hamlets.

£24,856.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Shift Patterns:

5 x 8 Hour Shifts per week. Including Bank Holidays and some weekends.

Early Shift: 8:00am- 4:00pm

Middle Shift: 9:00am-5:00pm

Late Shift : 2:00pm- 10:00pm.

Want to feel like you're part of one team? You'll feel at home here.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

Support Workers enable people experiencing a crisis in their mental health to manage their temporary placement at Crisis House. Supporting them to better manage and understand their mental health and move towards greater independence and wellness on discharge.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Building supportive, trusting relationships with customers and creating a positive atmosphere
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Keywork a small caseload of customers (maximum two) and with support from managers and colleagues helping to create effective Support Plans and Risk Management Plans.
Conduct key work sessions in order to achieve Support Plan goals.
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a nighttime routine
Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation.
Light cleaning of rooms once vacated by customers.
Assisting in the recording and reporting of customer incidents
Administering and Witnessing medications to customers following Look Ahead's Medication Protocols.
Developing productive relationships with partner organisations to improve service outcomes
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
Involving customers in the design, development and delivery of the service
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc
Taking on shift leading responsibilities by coordinating and leading shifts.
Being responsible for the handover of key information between shifts
Covering a rota which includes a mix of Early, Late and Middle shifts on both weekdays and some weekends. No Night shifts required.
Adhering to all other Look Ahead's policies and procedures
Engaging in learning and development activity to increase knowledge and skills
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
What you'll bring:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can-do attitude
Ability to cope positively with challenging and diverse behaviours
Essential:

-Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector or a qualification to degree level in psychology or associated subject.

Desirable:

Experience working in mental health
An interest in psychology
About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a kind, compassionate and resilient Specialist Behavioural Support Worker to join our Learning Disabilities service in Tower Hamlets.

£25,206.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel valued? You'll feel at home here.

Specialist Behaviour Support Workers are responsible for the customer's emotional, psychological well being as well as providing support to help them develop the life skills they require to meet the assessed needs. At Lester Court, this will include providing physical, domestic, emotional and social care. Successful candidates will work with customers to promote social inclusion and alongside other members of the team. They will work with others to promote independent living, encouraging customers to maximise their skills and choices.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

Behaviour Analysis:

You are liable to observing and monitoring the customer's behaviours, the duration, the intensity, and the damage, as well as factors that may alleviate or trigger the behaviour
You are responsible in planning appropriate intervention to modify and resolve the behaviour
You require superb interpersonal and relationship skills and must have the capacity to handle psychologically behavioural changes
You understand and collaborate with the different support organizations accessible in the community
You exhibit a concrete basis in behavioural analysis
You will have ability and skill to present and feedback to other professionals in a formal settings
Reports possible cases of abuse, neglect or endangerment appropriately
Actively participates in the reviewing and the designing behavioural interventions plans.
Implements behaviour support plans
Measures goals and objectives of behaviour support plans to ensure they are being met
Communicates with parents and care managers in regard to customer's progress in the absence of management
Analyses the behavioural interventions to determine their success
Assists customers in identifying inappropriate behaviours and develop better behaviour alternatives.
Assists newly recruited staff in facilitating behavioural interventions
Maintains up to date accurate records of customer's, service being provided and behavioural data
Other Responsibilities:

If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Participate in the support planning and risk management, as facilitated by the lead Support Worker.
Carry out security duties to ensure the safety of the customers and premises
Monitor the CCTV throughout the shift
Enable customers to make full use of community facilities by providing support as directed
Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
Report any observations relating to customers welfare
Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times.
Maintain records as required at the project under the direction of the support workers / management
Participate in team meetings/reviews and the general development of the service.
Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
What you'll bring:

Essential:

-NVQ Level 2/3 or equivalent

-Minimum 2 years of experience working with customers with Autism/Behaviour that challenges

Desirable:

-Full driving license holder

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.