Total 3 Customer Service job vacancies in LA9 4BS

We have an exciting opportunity for a Caseworker to join the Hampshire & Isle of Wight team working 37.5 hours per week. This role is offered on a hybrid basis with 3 days working from the office in Basingstoke and 2 days working from home.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays (pro rata)
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

You are able to work a hybrid with 3 days working from the office in Basingstoke and 2 days working from home.

As a Caseworker you will:

• Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support, which will include providing resources, interventions, and information to all service users
• Work alongside and oversee the casework management of a small number of volunteer supporters
• Liaise and actively engage with other local providers to share information on the VS service offer and options for victims and survivors
• Use a bespoke case management system to maintain accurate and confidential records and contribute to monitoring information including the collection of outcomes
• Working as part of a team with staff and the volunteer team to provide a seamless service to clients

You will need:

• Understanding of the impact of crime on victims such as sexual violence, hate crime and anti-social behaviour
• Effective verbal and written communication skills
• Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s)
• Ability to balance competing needs and priorities
• Ability to work independently and as part of a team
• Experience of building effective working relationships across internal and external stakeholders
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role
• Ability to manage a caseload including complex case management
• Ability to use generic IT applications competently.

• This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Please see attached Job Description and Person Specification for further details.

About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Excellent pay rates – from £17.00 - £18.00 per hour PLUS HOLIDAY PAY & PENSION – Weekly pay, Friday Payday! This equates to a rolled up hourly rate of £19.62 - £20.78!

Full/Part-time positions for Complex Homecare roles in the Kirkby Stephen area

Looking for a new care role where you can broaden your professional development?

Join our team of Home Carers to help provide person-centred care and assist people in their own homes.

As a complex carer, you will be provided with complex nurse-led training based on the clients you will be supporting.

We support with a variety of conditions such:

• Muscular Dystrophy

• Acquired and Traumatic Brain Injury

• Spinal Injuries

• Stoma, Bowel and Catheter Care

• Airway Management

• Neurological Conditions

• Seizures and Epilepsy

• Nippy and NIPPV – Non-Invasive Positive Pressure Ventilation

As a complex carer, the role will include:

• Nurse-led complex training to give you the skills and confidence to carry out the role

• Personal-centred care to our clients, providing the high standard of care you would wish your loved ones to receive.

• Providing personal care (including bathing, dressing, toileting)

• Supporting clients with mobility and transfers, using appropriate equipment and techniques

• Administering and documenting medication

• Documenting care activities through our app and reporting any changes in conditions to our branch teams.

• Supporting with housework such as meal preparation or shopping.

• Companionship for our clients, supporting their wellbeing and building a trusting relationship.

Alcedo Care has been rated the Top 20 homecare provider in the UK for 5 years in a row by our clients, a testament to the work of our amazing care teams. We’re a family-owned company with family values at the heart of everything we do. Working with us offers:

• Mileage, holiday pay and pension scheme paid separately to hourly rates, not hidden!

• Flexibility to the days you work, allowing you to have a rota that suits your other commitments

• Blue Light Card, offering thousands of discounts on things from groceries to holidays!

• Reward and recognition schemes, including annual carer awards

• Access to FREE confidential 24/7 wellbeing and mental health support

• Genuine healthcare career progression opportunities, including full support to complete NVQ qualifications

• DBS Payment Scheme available (£10.80 deposit once accepted job offer, following weekly payments of £10).

You must be 18 to apply for this role and it is subject to an enhanced DBS check. You will also be required to provide satisfactory professional and/or character references.

If you are looking for a Homecare job and want to work for a company that genuinely values its carers and feel like you’d be a good fit, please apply now for an initial conversation.

Proud member of the Disability Confident employer scheme

Excellent pay rates – from £17.00 - £18.00 per hour PLUS HOLIDAY PAY & PENSION – Weekly pay, Friday Payday! This equates to a rolled up hourly rate of £19.62 - £20.78!

Full/Part-time positions for Complex Homecare roles in the Kirkby Stephen area

Looking for a new care role where you can broaden your professional development?

Join our team of Home Carers to help provide person-centred care and assist people in their own homes.

As a complex carer, you will be provided with complex nurse-led training based on the clients you will be supporting.

We support with a variety of conditions such:

• Muscular Dystrophy

• Acquired and Traumatic Brain Injury

• Spinal Injuries

• Stoma, Bowel and Catheter Care

• Airway Management

• Neurological Conditions

• Seizures and Epilepsy

• Nippy and NIPPV – Non-Invasive Positive Pressure Ventilation

As a complex carer, the role will include:

• Nurse-led complex training to give you the skills and confidence to carry out the role

• Personal-centred care to our clients, providing the high standard of care you would wish your loved ones to receive.

• Providing personal care (including bathing, dressing, toileting)

• Supporting clients with mobility and transfers, using appropriate equipment and techniques

• Administering and documenting medication

• Documenting care activities through our app and reporting any changes in conditions to our branch teams.

• Supporting with housework such as meal preparation or shopping.

• Companionship for our clients, supporting their wellbeing and building a trusting relationship.

Alcedo Care has been rated the Top 20 homecare provider in the UK for 5 years in a row by our clients, a testament to the work of our amazing care teams. We’re a family-owned company with family values at the heart of everything we do. Working with us offers:

• Mileage, holiday pay and pension scheme paid separately to hourly rates, not hidden!

• Flexibility to the days you work, allowing you to have a rota that suits your other commitments

• Blue Light Card, offering thousands of discounts on things from groceries to holidays!

• Reward and recognition schemes, including annual carer awards

• Access to FREE confidential 24/7 wellbeing and mental health support

• Genuine healthcare career progression opportunities, including full support to complete NVQ qualifications

• DBS Payment Scheme available (£10.80 deposit once accepted job offer, following weekly payments of £10).

You must be 18 to apply for this role and it is subject to an enhanced DBS check. You will also be required to provide satisfactory professional and/or character references.

If you are looking for a Homecare job and want to work for a company that genuinely values its carers and feel like you’d be a good fit, please apply now for an initial conversation.

Proud member of the Disability Confident employer scheme