Total 128 Customer Service job vacancies in LS1 1AZ

Hours: Full time – 37.5 hours per week, 12 hour shifts, to include weekends

Rewards & Benefits:

• Recommend A Friend Bonus
• Up to 28 Days Holiday Inclusive of Bank Holidays
• Access to a wide range of free online courses for all staff on a variety of topics for self-development of your career
• Free DBS Check
• Stakeholder Pension
• Free Employee Assistance Programme
• Annual Employee Awards Evening
• Employee Recognition Schemes
• Career progression within the company
• CareTech Foundation - Opportunity to apply for family and friend’s grant

The role:

• Ensure the highest standard of care and support are delivered to our service users
• Encompassing all activities of daily living
• Act as a role model and will be actively involved in engaging service users with daily activities, educational and behavioural support programmes and leisure/recreational activities
• Help with food preparations, medication, housework, laundry and shopping
• Assist service users to access the community, participate in hobbies and visit places of interest
• Be able to work a mixture of days and night shifts which will include weekend on a rota system

This is not an exhaustive list of duties and responsibilities. The post holder may be required to undertake other duties following appropriate discussion with their line manager.

Who we are!

The CareTech Group; established in 1994 is one of the largest providers of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for vulnerable people to live in community settings. We support people to take control of their lives – this could be finding employment, having an active social life, learning new skills or building self-confidence.

CareTech Community Services are proud to inform you that they are a “Disability Confident Leader”.

Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer.

Due to the high volume of applications we receive, we are unable to contact every applicant. We will be in touch 7-10 days after receipt of your CV if progressing your application to the next stage.

* Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010.

One of the UK's leading Total FM providers based in the heart of Leeds is seeking a Service Operator to help us create a hassle-free environment for their clients and engineers.
Energised by continued growth, and boasting an annual turnover in excess of £1bn per annum, they are committed to investing in our people and creating the conditions for them to excel. If you are an experienced Service Operator with an appetite to succeed, they want you to join their team.

As the Service Operator, you will be required to:

• Log calls / jobs on the Control Hub database utilising service software (IFS). Calls / jobs may be received by telephone, facsimile, email or in person.
• Allocating work orders to directly employed maintenance team and / or supply chain.
• Tracking job progress against pre-determined KPI's including maximum allowable response and rectification times and implementing escalation procedures.
• Report back to clients and contract staff on job progress and completion - produce reports.
• Uploading and amending asset information as held in the Control Hub database.
• Operating paper-based systems as necessary to compliment the operating software, including back-up systems.
• General administration duties as and when required.
• Provide cover on various sites throughout NI & GB as and when required.
• Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with the in-house ISO management systems and Quality Control procedures.

Technical Competencies
Essentials:

• Demonstrate a minimum of 1 years previous experience in a similar service role
• Previous experience in a busy office environment
• Competent IT skills to include Microsoft Outlook and Excel

Desired:

• Experience in service systems software
• Previous experience in facilities management industry

Behavioural Competencies:Communication Skills

• Able to adapt communication to audience and create detailed written documents and reports. Able to maintain and manage communication links with a variety of stakeholders.
• Presents a professional image and promotes the brand.

Planning and Organising

• Plans and prioritise personal objectives.
• Able to spot opportunities and problems in the medium and long term and develop new approaches.

Customer Focus

• Takes time to question and understand the real, underlying needs of the customer, beyond those initially expressed.
• Always works closely with customers, developing an independent view of their needs and acting in their long term.

Problem Solving

• Looks objectively at every side of an idea or situation to ensure that all outcomes are thoroughly assessed before deciding on an appropriate course of action.
• Manages and resolves conflicts and disagreements in a constructive manner.

DecisivenessMakes well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions.
AdaptabilityAdjusts to changing environments whilst maintaining effectiveness
TeamworkContributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead.
Flexibility

• Modifies his or her approach to achieve a goal.
• Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.

ComplianceConforms to company policies and procedures
Resilience and Tenacity

• Deals effectively with pressure; remains optimistic and persistent, even under adversity.
• Recovers quickly from setbacks.
• Stays with a problem/line of thinking until a solution is reached or no longer reasonably attainable.

Sensitivity to others/Empathy

• Aware of other people and the environment and their own impact on these.
• Takes into account other peoples' feelings and needs.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

A Vacancy at Kent and Medway NHS and Social Care Partnership Trust.


Are you seeking a career where your impact truly matters?

As a Consultant Psychiatrist in the Crisis Resolution Home Treatment team based at St Martin's Hospital in Kent, you will be responsible for delivering a high-quality clinical service and actively involved in the strategic development of the team and broader services.

You will work alongside one other Consultant Psychiatrist to provide care for those residing in North East and South East Kent.

Successful applicants will ideally have MRCPsych or equivalent and be on, or within six months of inclusion on, the Specialist Register. You will be fully registered with the GMC, and have Approved Clinician status and S12 approval under the Mental Health Act (or achieve this within 3 months of appointment).
• Assessment and diagnosis of people under the care of the Crisis Resolution Home Treatment service.
• Use of Mental Health Act and other relevant legislation where clinically appropriate.
• Support teaching of medical students attached to the Crisis Resolution Home Treatment service.
• To provide consultancy, advice, support and intervention to the team and wider professionals.
• Multi-disciplinary team working and liaising with other secondary care services and external stakeholders as required.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing vital mental health, learning disability, and specialist services to a population of 1.8 million people across Kent and Medway.

Join our extensive network of medical professionals and contribute to making a positive impact. We offer exceptional professional development opportunities, allowing you to hone your skills while enjoying the high quality of life in the picturesque Garden of England.

Collaborate with the prestigious Kent and Medway Medical School, be at the forefront of integrated care, and prioritise individual well-being. If you're passionate about research, join our internationally recognised team and contribute to shaping the future of healthcare.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providingbrilliant care through brilliant people.

For detailed information regarding the role, please refer to the attached job description and person specification or search ‘KMPT Careers Job ref: 380-MED-24-013-PERM’. The job description will provide you with the main duties and responsibilities of the role. The person specifications will detail the qualifications, knowledge, skills and experience required for the role.

Part time or job-share applications are welcome.

For immediate consideration, please email your CV to tracey.durling@nhs.net

Our Benefits

Here are just some of our Benefits:
• A Recruitment Bonus of £15,000
• Financial support for relocation of up to £8,000*
• Easy access to inhouse research team and academic opportunity through Kent’s own Medical school
• Generous annual leave and study leave entitlement and access to the fantastic NHS pension scheme
• Holiday of a Lifetime Scheme – Bank your annual leave to save up for that all important extended break
• Flexible working - just ask and we will try to help
• Excellent Learning and Development opportunities - We offer doctors at all grades the chance to engage in leadership, educational, research, quality improvement development and seek growth opportunities tailored to their areas of interest
• Free access to an independent counselling service
• Blue Light Card - A discount service for the NHS, with thousands of amazing discounts
• Car lease scheme
• A variety of staff network forums which empower, support and encourage network members and allies, to reflect KMPT values and promote equality and diversity.

*If you would like further information, or to know the full terms of the Recruitment Bonus and/or Relocation Allowance, then please contact our Medical Staffing Team: kmpt.medical-recruitment@nhs.net


This advert closes on Sunday 5 Jan 2025

Proud member of the Disability Confident employer scheme

IT Support Manager

Leeds / Manchester Office + Home working

Up to £50,000

Your new role

I am currently recruiting for an IT Support Manager for a legal firm to support the IT Helpdesk in both the Leeds and Manchester office. This role will take overall responsibility for delivering IT support services to the Manchester and Leeds offices to achieve clearly stated business goals and performance targets. Responsibilities will include all aspects of day-to- day management, involvement in firm-wide projects and co-ordinating with the teams in other offices to deliver a high standard of IT service consistently across the firm.

Responsibilities

Manage the day-to-day delivery of the IT service functions within the Leeds & Manchester offices and ensuring the effective deployment and usage of resources to the firm's users. Working with colleagues across the firm to ensure standards of service are maintained and consistent.

Establish and operate systems to monitor progress, capacity and performance of systems taking corrective action where standards are nearing pre-determined thresholds.

Recognise and actively seek ways to exploit IT to address complex business issues both of a standard and innovative nature.

Ensure the necessary processes and procedures are in place to maintain or recover the delivery of systems and services in the event of any physical, technical or environmental disaster or major disruption to normal service.

Represent the Firm at a high level, both externally and internally, formally and informally, to establish the IT support team as a credible business function.

Advise the Firm's users and management regarding the delivery, cost, availability and functionality of services and systems and develop an effective partnership with suppliers and users.

Be approachable and available to staff and colleagues alike.

Responsible for assigned technical development projects and ensuring these projects are completed within planned timescales and resource estimates.

In cooperation with the Director of IT and the IT services manager, be responsible for all aspects of managing the Manchester and Leeds IT support team including:

Training new and temporary staff by designing induction programmes and monitoring progress.

Ensuring adequate staff cover during holidays, sickness, lunch breaks and absence.

Conducting annual performance review meetings, ensuring staff are aware of the standard of work required and monitor performance, as required.

Training and developing staff to ensure they have the skills and knowledge to meet job and department objectives.

Attending any meetings or training sessions as required

Carrying out any further duties as required by the Director of IT or IT services manager

Experience needed

Previous knowledge of legal applications e.g. document management systems, customer relationship management systems, practice management systems, digital dictation and case / matter management

Excellent working knowledge and understanding of Microsoft operating systems, server and client, Microsoft 365, Intune (MDM)

Experience supporting modern workplace technologies such as AV and Room booking systems

Good understanding of user hardware (user devices - laptops, mobiles) and working styles

Previous supervisory experience and ability to delegate tasks effectively

Previous experience of performing a similar role in a comparable environment

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

To provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies. The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve information as and when required. To process patient and other documentation. To be the first point of contact for patients and other visitors to the department. To provide an administrative/clerical service to the department/team. To support the delivery of a high standard of service to patients, staff and Trust departments. 3. ORGANISATIONAL CHART 4. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Process patient correspondence/documentation, letters, reports and other documentation. To greet patients and visitors to the department, providing an efficient and courteous service Check/enter patient details on the Patient Administration and other Systems. Prepare patient documentation for processing, including inputting or scanning Report and respond to any system faults and errors. Maintain and update patient/departmental databases, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager Answer general telephone enquiries and requests to retrieve patient and other documentation. To ensure that requests for information are dealt with in an efficient and timely manner. Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality. Collect and deliver patient documentation/reports around Trust when required. To deal with telephone and in-person queries from patients and relatives, Trust staff and external agencies. To refer queries or concerns regarding patients and other visitors to the department to appropriate senior staff. Assisting to maintain high standards of care, including:- - Maintain a safe working environment, reporting incidents, accidents, complaints - Understand the need to maintain and respect patient confidentiality - Participate in in-service training - Participate in mandatory training annually - Participate in annual performance appraisal Visit and/or work at other designated Trust sites as required to ensure continuity of service/patient care. General office work and any other duties assigned by the Supervisor/Team Leader or Manager, which may include:- Maintain appropriate/agreed levels of stock and non-stock items, including stationery Maintain diaries for senior staff 5. THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values Additionally, the following are core values which relate specifically to this post: The jobholder will place a high value on the quality of service by ensuring that all patient documentation is received and checked, and processed appropriately, in line with departmental procedures Respect the contribution of all members within the team/department and the importance of working together to ensure a high standard of patient care Commitment to contributing to a quality service in an efficient and effective manner, implementing agreed improvements to reflect services needs/changes. Recognises the importance of Data Protection and confidentiality Be aware of what information can be disclosed to staff, patients and other agencies Have understanding of Health and Safety rules and individual responsibilities in relation to acts and omissions Have a logical and problem-solving approach to issues that arise Integrity, openness and honesty Able to work across both Trust main sites 6. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT) Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition. 7. INFECTION CONTROL The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. 8. HEALTH AND SAFETY / RISK MANAGEMENT All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system 9. EQUALITY AND DIVERSITY The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. 10. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. 11. COMMUNICATION & WORKING RELATIONSHIPS The need for excellent customer care skills Good standard of written and spoken English Be aware of, and demonstrate commitment to the Trusts departmental policies and procedures Maintaining a safe environment and their responsibilities in relation to acts and omissions 12. SPECIAL WORKING CONDITIONS i) PHYSICAL EFFORT: Frequently lifting and sorting heavy boxes filled with patient and other documentation. Sorting, filing, and general handling of documentation. Constant requirement for sitting in a restricted position as well as a requirement to use specialist equipment, eg steps to file and retrieve documents, trolley to move bulk documentation. Requirement to work at any site within the Trust, in order to meet the needs of the service. ii) MENTAL EFFORT: Constant requirement for prolonged concentration. Constant working to departmental deadlines and service level agreements iii) EMOTIONAL EFFORT: Potential for some exposure to distress and emotional circumstances, for instance when dealing with patients and carers. iv) WORKING CONDITIONS: Potential problems with extreme temperatures-cold in winter, extreme heat in summer in some filing/storage facilities. Potential for dusty dirty conditions in filing/storage facilities causing breathing problems.

As a Business Support Officer, you'll play a pivotal role in providing efficient administrative and Business this HR&OD Employee Relations team. Your responsibilities will encompass wide and varies business administrative support to ensure seamless operations and the highest standards of service delivery.

The Business Support Officer will provide business administrative support that will assist in the mechanisms that aim to motivate employees and reinvigorate their passion or work ethic and increase effective leadership throughout the organization. The post holder will work as part of a team in delivering an efficient and effective Business Management Support service.

Provide efficient and effective administrative support to the senior members of the team through some or all of the following:

• Organising and planning events as directed, providing all necessary supporting in local materials.
• Plan and co-ordinate appointments, including rearranging and prioritising as appropriate.
• Provide support to senior team meetings including organising meetings, booking rooms, and ensuring papers are ready and distributed for meetings
• Undertake the organisation and planning of events as directed.
• Organise travel arrangements for the wider team, booking rail and accommodation in accordance with policy.
• Gather information and undertake enquires for the team and the wider group as and when is necessary. Service Improvement
• Develop and maintain effective electronic and paper filing systems ensuring information is secure and accessible to other team members.
• Create databases and spreadsheets. Input, monitor and check data produced and required for on-going and finite activities.

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

Act as a point of contact for teams, dealing and responding effectively with complex queries from a wide range of stakeholders
• Be the key point of contact for enquiries and advice for the team
• Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in an appropriate and timely manner.
• Handle routine correspondence and draft routine responses, ensuring that it is accurate and provided in a timely manner.
• Ensure that any complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.

• Prepare agendas, take minutes, track and follow up on actions and distribute of notes of meetings.
• Working together with other administrators/PA’s across the organisations to provide an effective network of communication including dealing with visitors and being flexible to cover other administrators’ general duties. Finance and Resources
• Provide cross cover for colleagues as required. Policy and Service Development
Secondments



Applicants from within the NHS willbe offered on a secondment basis only, agreementshouldbeobtainedfromtheiremployerpriortosubmittingtheapplication.


This advert closes on Monday 25 Nov 2024

We are seeking a highly motivated and experienced individual to cover a Patient Hearings Review Coordinator role within our Mental Health Act Team.

This is a 12-month fixed-term position to cover maternity leave.

The post will require you to go to hospital sites, when required and inline with our hybrid working policy.

Benefits

•Annual leave allowance starting at 27 days per year (when working full time) + Bank Holiday’s.

•Access to the fantastic NHS pension scheme.

•Eligibility for the Blue Light Card (discount service for the NHS, providing members with thousands of amazing discounts online and on the high street).
• To arrange all patient review hearings in line with the Mental Health Act and Code of Practice.
• The post requires a well-organized person whom has excellent communication skills and that can work alone as well as working within a team. The person needs to have outstanding time management to ensure reviews are catered for in a timely manner.
• Knowledge of computer spreadsheets and good computing skills are a must.

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.

Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.

We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Our strategy

Our mission is what we set out to do every day
We deliver brilliant care through brilliant people

Our vision is where we want to be in the future
To provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.
• To arrange Patient review hearings in a timely manner.
• To liaise with the Head of Service and Associate Hospital Managers alongside clinical staff to obtain reports and chase reports when not received.
• To escalate areas of concern as and when required.
• To provide data and statistics as and when required.
• To use spreadsheets to ensure all data is kept up to date and consistent with review information.
• To liaise with patients and carers/nearest relatives alongside solicitors and outside organisations.


This advert closes on Tuesday 26 Nov 2024

Proud member of the Disability Confident employer scheme

Job title- Residential Child Care Worker

Location- Leeds

Job information- Permanent

Salary- £33,727 / £35,193

. Are you experience in Child Care?

. Are you passionate about making a difference to young people’s lives?

The overall purpose of the role is to provide high-quality care and support to young people who are looked after away from home. Our homes operate within the regulatory frameworks set by Care Inspectorate Quality Standards (Scotland), and the Children’s Homes Regulations (England). Those we care for include children and young people who have experienced family or placement disruption, emotional / behavioural difficulties, or other significant disruptions to their lives.

• Safeguarding through individual risk management planning for young people. Promoting positive social engagement/interaction, healthy relationships and building of trust in a safe and measured way, applying safeguarding principles throughout.
• Providing high levels of nurturing care underpinned by principles of therapeutic parenting.
• Supporting children and young people throughout their daily routines by accompanying where necessary and transporting to and from activities, school or learning environments, appointments, including family contact and providing supervising when required.
• Participating in activities with children and young people, encouraging engagement in education and positive and appropriate hobbies and interests. Preparing and supporting young persons with tuition and homework.
• Maintaining a safe and clean home environment, including the completion of all domestic duties e.g. cleaning, cooking, washing and, general housekeeping
• Lone working and or as part of a wider professional team.
• Ensuring confidentiality is maintained at all times, reporting directly to your line manager any information or concerns in a timely and accurate manner.
• Participating in supervision, personal development plans, and attend all mandatory and relevant training along with completion of the SCQF level 7 or Level 4 Diploma /relevant to Children and Young People’s Residential workforce, within the specified time.
• Ensuring all aspects of daily and reporting recording is completed within a timely manner, and in accordance with agreed company policies and procedures.

• Ensuring you are compliant with Codes of Practice set by both your employer and respective regulatory bodies i.e. SSSC (Scotland). familiar, and remain updated with all company policies and procedures, relevant legislation, all required codes of practice, and individual young people’s documentation

Essential

• Must have Current, valid UK driving licence
• Motivation to work with children from disadvantaged backgrounds
• Pass DBS/PVG enhanced checks (if successful)
• Relevant sector registration, SSSC or equivalent
• Right to Work in UK

Desirable

• Minimum of one years’ experience in childcare or youth setting
• SCQF level 7 / NVQ Level 3 Diploma in Children and Young People’s Workforce or working towards
• Relevant experience within alternative social care settings (adult LD, Substance misuse support, domestic abuse
• An understanding of the challenges young people and carers face within residential childcare

If you are interested in this position, then click ‘APPLY NOW’ and I will be in touch regarding this fantastic opportunity.

Email: paul.scotter@teacheractive.com

Contact number: 0113 331 4945

All applicants will be contacted to discuss suitability and then invited to register with TeacherActive.



Registration involves an enhanced DBS check, ID checks and will require you to supply good professional references. We pride ourselves on excellent service. We can provide a wide range of opportunities in schools and other educational institutions, with good rates of pay, at times to suit your needs.



Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each environment.

TeacherActive is an equal opportunities employer, and operates as an Employment Business in providing temporary or contract job-seeking services.

Main Duties and Responsibilities The post holder will be required to undertake duties relevant to the area you may work in. These may include some of the following duties and responsibilities; Clinical Works collaboratively with the multidisciplinary team to support the development and delivery of personalised family centred care. This includes providing assistance and advice regarding infant feeding, hygiene, safety and supporting the establishment of parenting skills. Demonstrates understanding of health promotion and participates in delivering health promotion activities including, but not exclusively, smoking cessation, diet, active lifestyle, infant feeding, screening, and immunisation options available to women and babies Supports the delivery of parent education sessions to individuals and groups. Ensures women and their families are aware of external support systems available and facilitates signposting and access as required. Acts as an advocate for women and provides reassurance appropriate to role. Asks for and listens to the views of families and women, and communicates any issues or concerns to the midwife or team leader. Supports maternal and neonatal basic care needs as required. Undertakes maternal and neonatal observations, documents findings, and escalates observations that fall outside of normal parameters to a registered midwife Ensures that all clinical documentation is accurately, collected, updated, stored, and filed in accordance with local the information governance and record keeping policy and guidance. Undertakes maternal blood tests as required. Undertakes neonatal blood tests via the heel prick method. Implements clinical care and care packages (under the direction of registered midwives). This may include, but is not limited to performing ECGs and supporting the midwife at a delivery) Provides advice as appropriate within own sphere/limitations of practice. Generates ideas for quality improvement and participates in developing and evaluating ideas using quality improvement methodology. Acknowledges personal and professional limitations and works within agreed competencies liaising with and referring to a midwife or relevant professionals as required. Actively supports education and development of colleagues by sharing knowledge and skills as required. Maintains personal development and reflect on practice to enable the development, delivery and evaluation of outstanding evidence-based care. Governance Adheres to information governance principles and maintains confidentiality at all times. Demonstrates understanding of and upholds the organisational values. Works within organisational policies and procedures to ensure maintenance of safe working practices for women, their families and colleagues. Escalates any issues or concerns through the appropriate channels defined by organisational policy. Complies with Trust mandatory training as required 5. THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values 6. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT) Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition. 7. INFECTION CONTROL The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. 8. HEALTH AND SAFETY / RISK MANAGEMENT All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system 9. EQUALITY AND DIVERSITY The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. 10. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. 11. COMMUNICATION & WORKING RELATIONSHIPS The post holder will work under the direction and supervision of a registered midwife or other member of the maternity team, to undertake tasks and duties to support the delivery of maternity care. Direct communication with users of maternity services and their families is essential to the role. Due to the diversity of the population we serve, there may be situations where the audience may not easily understand information due to cultural or language differences. In these cases, the post holder will be equipped with tools (eg accessing interpreting services on an ipad) to support communication. The post holder will also be expected, in the course of carrying out their duties, to communicate professionally with other people within the Leeds Teaching Hospitals Trust. These may include (but are not limited to): Registered Nurses, Midwives and Practitioners Clinical Educators Support Workers Assistant Practitioners Medical Staff Allied Health Professions Operating Department Practitioners Portering House Keepers Community Services 12. SPECIAL WORKING CONDITIONS i) PHYSICAL EFFORT: There is a frequent requirement to undertake moderate physical effort during each shift e.g. assistance with patients personal care. This post requires manual dexterity (for tasks such as venepuncture and cannulation), hand eye co-ordination, and frequent moving and handling of patients and equipment with trained knowledge, including equipment to support this. The post holder will be required to stand for periods of up to an hour (undertaking maternal observations and patient support, for example), and frequent walking will be required during the course of their shift. They may also be required to sit, kneel or crouch to attend to patient needs. In emergency situations, the post holder may be asked to collect equipment or resources from another ward area as quickly as possible. Moving and handling of patients and equipment is likely to happen on a daily basis: Patients - with lifting aids, and as a team where necessary (weight 1-200kg) Equipment - medical equipment, specialised mattresses (weight 1-20kg). ii) MENTAL EFFORT: There is a requirement for periods of concentration during a shift (likely to be between 8-12.5 hours long), though work pattern should largely be predictable. The post holder may have to change tasks at the midwifes request in response to emergency situations or changing workload demands, including prioritising tasks as appropriate to the work environment. There is a responsibility to notice and react to concerns for a patients wellbeing or deteriorating condition. The post holder will use IT systems and periods of concentration and time (up to one hour at a time) spent using display screen equipment will be required. iii) EMOTIONAL EFFORT: The post holder may provide emotional and psychological support to women during pregnancy, labour and postpartum. The post holder may be required to participate in the care and support of women following a pregnancy loss. Exposure to obstetric emergencies and distressing situations may occur. These may include death and dying, as well as distressed patients, relatives or carers. iv) WORKING CONDITIONS: The post holder will frequently be involved in the joys and complexities of childbirth which can include direct contact with blood and bodily fluids. Ability to work within a busy and fast-paced environment, completing tasks in a timely manner to contribute to the smooth running of the area is required. Childbirth is a highly emotive time and as such there may be exposure to verbal and physical behaviour on occasion. The NHS has a Zero Tolerance approach to any abuse of its workforce. If experienced the post holder should report this to security and escalate to the midwife or line manager as per Trust policy.

You can find further details about the job, and the main responsibilities in the attached Job Description and other supporting documents.

An exciting opportunity exists to join the national Medical and Dental Recruitment and Selection (MDRS) team as a Recruitment Service Administrator.

The post can be based in any of the NHS England offices.

As a Recruitment Service Administrator, your duties will include:
• Enabling, promoting, and supporting the effective running of the services provided by the team.
• Providing high quality administrative and project support.
• Providing a high-quality service to key stakeholders such as applicants, administrators in the UK’s regional recruitment teams and clinical leaders.
• Undertaking the secretariat function for the MDRS programme, organising regular and hoc meetings and working groups, as and when required.
• This includes collation of data, financial and project information to improve, inform and support a portfolio of projects, services, and initiatives.
• Maintaining team diaries, stakeholder distribution lists and an effective filing structure.
• Reviewing, testing, and improving systems and processes.

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on theGovernment website.

You can find further details about the job, and the main responsibilities in the attached Job Description and other supporting documents.


This advert closes on Thursday 21 Nov 2024

Please note, that we are currently unable to offer sponsorship for Band 2 Healthcare Assistant/Support Worker roles as they do not meet the UK Visas and Immigration criteria.

We are looking for enthusiastic, motivated and flexible Healthcare Assistant to join our established team of nursing staff based at St martins Hospital.

The role involves providing care and support to in-patients currently experiencing acute mental health difficulties requiring an inpatient admission

Commitment to meeting the needs of people with mental health problems and valuing their rights is a pre-requisite.

You will be required to adopt a flexible working pattern and be committed to self development and training. There will be the prospect of undertaking an NVQ and Health Care Worker Certificate.

Consistently delivering a patient focused service, which promotes optimum independence.

Providing and receiving routine information orally, in writing or electronically to inform work colleagues, patients, clients, carers, the public or other external contacts.

Offering appropriate support and advice to patients and their carers.

Enabling patients to maintain and improve their independence by promoting involvement in therapeutic activity.

Giving physical health care and physical health checks as required or instructed documenting the physical health checks on the early warning scoring system (NEWS2), chart and reporting changes to the nurse/healthcare professional in charge.

Undertaking day to day tasks as allocated by Nurse/healthcare professional in Charge

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Please refer to the attached job description for full details and main responsibilities of the role.


This advert closes on Tuesday 19 Nov 2024

Proud member of the Disability Confident employer scheme

If you are energetic, motivated to try innovative ways of working within in a multi-disciplinary team and have clinical skills that encompass urgent mental health and home treatment interventions then please consider applying.

The North East Kent Home Treatment Team is looking for a Registered Mental Health Nurse to join their team.

The community mental health nurse will carry a defined caseload of patients who have memory impairment and/or functional mental ill health.

The community mental health nurse is a key member of the multidisciplinary team and will have a continuing responsibility to assess, plan, deliver and evaluate care, communicate findings, influence change and promote health and best practice, patient safety and experience.

The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

To help manage a defined caseload of people who have functional and organic mental illness under supervision.

Carry out comprehensive holistic assessments which take account of relevant mental, physical, social, cultural, psychological, spiritual and environmental factors, in partnership with the patient and others through interaction, observation and measurement.

Work collaboratively with other disciplines, patients and their carers to agree a holistic person centred care plan that addresses the needs identified through assessment.

To deliver and evaluate safe, competent, person-centred care in partnership with the service user and their carers to support recovery.

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Please refer to the attached job description for full details and main responsibilities of the role.


This advert closes on Monday 18 Nov 2024

Proud member of the Disability Confident employer scheme

A Vacancy at Kent and Medway NHS and Social Care Partnership Trust.


To work as a member of the Crisis Resolution Home Treatment Team, working within the home treatment function delivering support to patients and their families using evidence based, profession specific and general mental health knowledge providing client centred, recovery orientated
principles and practice for individuals, families and carers referred to the Service. You will also work within the Rapid response function undertaking assessments 24/7 received from Urgent Mental Health Helpline as well as undertaking gatekeeping assessments. To work in accordance with Trust
and Crisis Resolution Home Treatment Team Policies and Procedures and the Care Programme Approach. To provide an alternative to inpatient admission treating patients in their home environment who are presenting in a crisis with significant distress.

• To work collaboratively with MDT members to contribute to a flexible and effective interdisciplinary team approach to clinical care.
• Communicate face to face with clients on a daily basis, some of which display challenging behaviour.
• To effectively establish a therapeutic relationship with service users and their relatives/carers.
• To assess capacity and obtain informed consent from service users and work within a legal framework with those clients who lack capacity to consent to treatment.
• In conjunction with colleagues to undertake, record, review and work within individual risk assessment and management plans in line with service and Trust policy.
• To provide mental health assessment of clients with acute mental health needs, clearly assessing and managing risks.
• To lead joint reviews for patients with complex needs to plan transfer of care.
• To ensure service users are involved in the planning and prioritisation of their care plans wherever possible.
• To adapt practice to meet individual service users’ circumstances, including regard for cultural and linguistic differences.
• To work collaboratively with service users, staff, and relatives to identify goals and determine and deliver an appropriate intervention plan which aims to maximise engagement and performance whilst balancing risk, and promoting choice and independence.

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.

Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.

We are proud to employ over 3,700 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Our strategy

Our mission is what we set out to do every day
We deliver brilliant care through brilliant people

Our vision is where we want to be in the future
To provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.

Please refer to the attached job description for full details and main responsibilities of the role.


This advert closes on Monday 18 Nov 2024

Proud member of the Disability Confident employer scheme

Job Title: SEND / SEN Behaviour Support Assistant

Location: Leeds

Start Date: Immediate Start

Salary: £80 - £105.

• Are you looking for flexible hours where you can pick your own schedule?
• Do you have a history of working within a SEND school environment?
• Are you passionate about helping children learn and develop new skills?

TeacherActive is thrilled to be working with a number of Schools in the Huddersfield area. helping recruit for temporary and permanent roles, as well as providing day-to-day cover for any sickness or annual leave.

TeacherActive is currently searching for an SEND / SEN Behaviour Support Assistant to provide day-to-day cover for a number of schools across Leeds, this means the successful candidate will be working with pupils across multiple Key Stages. The role would be ideal for those who are either wanting part-time roles around their schedule or full-time placements.

The successful SEND / SEN Behaviour Support Assistant will:

• Have amazing classroom management.
• Have experience working with SEND pupils.
• Have positive and creative approach to working with students.

As an SEND / SEN Behaviour Support Assistant you can expect to receive:

• A dedicated team of consultants available 24/7 to help you with the easy onboarding process.
• Guaranteed Payment Scheme *Terms and Conditions apply*.
• CPD Courses and certificates as part of the My-Progression channel.
• Market leading rates of pay.
• TeacherActive Referral Scheme – Receive up to £100 when you refer a friend *Terms and Conditions apply*.

Our staff are paid on a PAYE basis, so you can rest assured that you’re paying the right level of TAX and National Insurance and there’s no messing around with admin charges coming out of your hard earned cash.

If you are interested in this position, then click ‘APPLY NOW’ and I will be in touch regarding this great opportunity.

EMAIL: Cameron.Lennie@teacheractive.com

CONTACT NUMBER : 0113 331 4945

All applicants will be contacted to discuss suitability and then invited to register with TeacherActive.



Registration involves an enhanced DBS check, ID checks and will require you to supply good professional references. We pride ourselves on excellent service. We can provide a wide range of opportunities in schools and other educational institutions, with good rates of pay, at times to suit your needs.



Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each environment.

TeacherActive is an equal opportunities employer, and operates as an Employment Business in providing temporary or contract job-seeking services.