Total 416 Customer Service job vacancies in Leicester, LE19 1XU

Our Customer Services department are looking for an enthusiastic individual to join the Blaby District Council Customer Service Team as an Apprentice Customer Services Advisor.

This vacancy has arisen due to our previous Apprentice Customer Services Advisor successfully securing a promotion with the team.

The successful candidate will be motivated with an eye for detail. We are looking for an individual with a positive outlook and a desire to deliver a quality service to the community we serve whilst gaining a qualification at the same time.

Are you:
A good communicator?
Punctual?
Reliable?
Willing to learn?

Do you:
Have Mathematics & English GCSE Level 4 and above (or Grades C and above)?
Have a positive attitude?
Have good IT skills?
Want to achieve a nationally recognised qualification within 16 months?

For further information about the Apprenticeship and details on how to apply, please visit www.blaby.gov.uk/jobs

Proud member of the Disability Confident employer scheme

Customer Service Advisor

Salary £22,500

8.30-5 (Monday - Thursday) 1 hour lunch

8.30 - 4.30 (Friday) 30 min lunch BASED IN LEICESTER

Role Purpose:

• Complete the day to day duties within the department
• Provide excellent customer service on the telephone, face to face and via email
• Manage customer accounts

General Role Description:

• Process purchase orders on SAP
• Manage customer accounts and build good working relationships
• Handle incoming calls and resolve queries
• Follow processes and procedures within the department
• Work to deadlines, Prioritise work load and multitask
• Provide customer back order reports on a weekly basis using the reporting system on SAP
• Manage the "info" box, providing customers with an efficient online response to queries via email
• Stock Checks, Pricing and product lead times

Person Specification:

• Self-motivated
• Passionate about giving excellent customer service
• Good organisational skills
• Pleasant and efficient telephone manner
• Helpful attitude
• Desire to learn and progress to more advanced duties
• Excellent attention to detail

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Physiotherapy and Occupational Therapy provide key therapeutic assessments and interventions to patients in order to promote independence and facilitate optimum function for individuals, working with patients, families and carers and the multi-disciplinary team to achieve agreed outcomes for patients. The Therapy Support Worker will contribute to the provision of Physiotherapy and Occupational therapy within the specified clinical area. This includes identified clinical, administrative and educational roles. To carry a clinical caseload, which has been delegated to them by the relevant team member who has delegation responsibilities for this task or a predetermined caseload within their scope of practice. To work to Therapy and UHL Service priorities. To work with patients, carers and their families in a sensitive and professional manner. To liaise with other professionals for the benefit of the patient. To work with and support those who have complex needs including physical, psychological and communication difficulties.

Position: Learning Support Assistant
Location: Leicestershire-based secondary schools
Start Date: As soon as possible

As a Learning Support Assistant, you will work closely with students across the school that have individual individuals in their academic and social development. Your role will involve providing tailored support to meet the specific needs of each student across a variety of subject areas. Students have a range of special needs with the biggest requirement being SEMH.

Responsibilities:

• Provide one-on-one or small group support for students with SEN.
• Support classroom activities and help manage student behaviour.
• Collaborate with teachers to adapt learning materials and resources.
• Monitor and record student progress and provide feedback to teachers
• Foster a positive and inclusive learning environment.

Requirements:

• Previous experience as a teaching assistant is essential.
• Experience in supporting SEMH needs is essential.
• Experience providing 1:1 support is desirable.
• A passion for working with children and a commitment to inclusive education.
• Excellent communication and interpersonal skills.
• A relevant teaching assistant or childcare qualification would be advantageous, though not essential.

How to Apply
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Newlands Primary School are looking to appoint a part-time Learning Support Assistant. This post will be fixed term until 25 August 2025 but may be extended. The post will start as soon as possible.The hours of work are 16 hours and 40 minutes per week, 39 weeks per year: 8.40 am – 12.00 pm daily. The annual salary is £8,914 (under 5 years’ service) or £9,113 (over 5 years’ service).
Newlands is a friendly and supportive school with happy, motivated and well behaved children and everyone works hard together to achieve their full potential. We are part of the very successful OWLS Academy Trust and this offers exciting opportunities for collaborative working.

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

Tasks required by this job include:

provides technical support to IT users
advises users on how to resolve hardware and software problems
installs and upgrades hardware, cables, operating systems and/or appropriate software
facilitates user access to systems
refers more complex or intractable problems to appropriate IT professionals
researches possible solutions in user guides, technical manuals and other documents
maintains a log of work in progress, calls received, actions taken and problems detected;
reports on commonly occurring queries to detect underlying problems.

Other than the above below will be an added advantage not mandatory.

Experience in handling IT equipment and asset management.
Good knowledge of troubleshooting laptop hardware and software
Good understanding of network connectivity
Previous experience in the IT Support environment
Good communication skills.
Knowledge in hardware troubleshooting and software installations
Windows 10,11, Server OS, Networking devices etc
MCSE and ITIL Certificate will be an added advantage

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicestershire LE3 8RA

Worker Category: Hybrid worker

Salary: £24,708 to £25,983 per annum (pro-rata for part-time)

Working Hours: Full time 37 hours per week

Contract Type: Permanent

Closing Date: 5th November 2024

Interview Date(s): Likely to be w/c 18th November 2024

Are you looking for a business support role that is much more than administration? Do you want to play a part in protecting consumers and supporting local businesses whilst working for one of the top performing councils in the UK?

This could be the role that you have been looking for, to develop your current skills and learn new ones. Supporting a dedicated team of Trading Standards Officers to carry out their enforcement work as part of their statutory functions on behalf of the Council.

About the Role

Working on a team alongside Trading Standards Officers; providing them with support to carry out their role. You will be responsible for a wide and diverse range of duties such as responding to complaints, enquires and reported incidents received to the Service about businesses, products, and services. Undertaking administrative work as well as practical tasks such as ensuring specialist equipment is maintained and available for officers to carry out their work.

You will assist with criminal investigations by carrying out tasks such as sampling and undertaking test purchases or logging evidence. You will be required to make detailed and accurate notes and records at all times relating to the work you undertake. You will assist with logging of information in accordance with the legislative framework surrounding the legal process.

You will be communicating with consumers and providing compliance advice to businesses.

You will maintain an area of specialism acquiring specific knowledge around that area of Trading Standards work, such as business advice, new food or feed businesses or safety of imported products, training will be provided.

About You

To apply for this post, you must have:

• Experience of managing one’s own workload and ability to prioritise work to meet deadlines and the needs of a demanding and rapidly changing work environment.
• A proactive approach with flexibility to meet service needs, this may include working outside of normal office hours.
• Experience of communicating via telephone, letter or face to face with officers, businesses, other agencies, or departments in a professional manner.
• A broad spectrum of skills and ability to use your own initiative as well as following management instructions to enable you to efficiently carry out a wide range of tasks; experience of providing advice in an enforcement role would be an advantage.
• Enthusiastic to work in Trading Standards with an enquiring mind and an understanding of the work undertaken by Trading Standards.
• Excellent computer skills to enable fast and efficient data input and accurate and detailed recording of information, as well as understanding social media and the ability to carry out open-source research via the internet.
• Experience of working to set standards, protocols and procedures ensuring consistency and accuracy, and understanding the confidential nature of the work and adhering to GDPR.

We recommend you visit the following websites for more information about Trading Standards:

https://www.leicestershire.gov.uk/business-and-consumers/trading-standards

https://www.tradingstandards.uk/

We also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion, please contact:

Alison Law Team Manager Telephone: 0116 305 6537 Email: alison.law@leics.gov.uk

Paul Davis Team Manager Telephone: 0116 305 6534 Email: paul.davis@leics.gov.uk

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on 'Apply Now'. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home.

By applying for this post, you agree to our Terms and Conditions.

Proud member of the Disability Confident employer scheme

The Leicester, Leicestershire and Rutland ICB are looking for an enthusiastic and pro-active individual to join the Contracts and Procurement team.

The Contracts and Procurement team has a wide portfolio and covers acute, community, primary care and independent sector contracts. This post will have a focus on the acute portfolio but may also cover other areas in a flexible matrix approach.Its an exciting time to join the team as we work ever more closely with our provider partners to ensure that we can maximise value for money and deliver effective care to patients.

The team also has the responsibility for leading procurements to secure appropriate providers utilising the NHS Frameworks & ensuring the ICB is compliant with the new Provider Selection Regime (PSR). One of the key objectives of the team is to work in partnership across the ICBs directorate teams and wider ICS system partners to facilitate delivery of the LLR objectives - recovery, sustainability and transformation.







We are looking for a Contracts Officer to join our friendly and welcoming team. The post holder is a key member of the contracts team whose overarching goal is to enable, promote and support the effective use of contract data, information, knowledge and technology to improve, inform and support a portfolio of contracts and services. The successful individual will provide high quality contract management support to ensure requirements are met and upheld, promoting quality improvement and best practice through application of robust contract management. We are looking for some who can undertake complex and detailed information analysis of specific activities / reports requiring high levels of concentration, which may require comparing a range of options to support projects and the contract cycle.





Integrated Care Boards are at the heart of a new way of working for the NHS, bringing together providers of NHS services with local authorities and other local partners to plan, co-ordinate and arrange health services as part of an Integrated care System. They are part of a fundamental shift in the way the health and care system is organised – away from competition and organisational autonomy and towards collaboration, with health and care organisations working together to better integrate services, improve population health and reduce health inequalities.

Main duties of the job:

The Senior Contracts Officer will support and underpin transformation by:
• Actively participate in the implementation of new innovative contracting models to support the LLR System in the delivery of the changing strategic commissioning and transformational agenda
• Ensuring that contracts are secured to deliver value for money, service transformation and adoption of best practice. Ensure that all agreed contracts contain clear and agreed clinical pathways, service standards and outcome-based service specifications.
• Establishing constructive commercial relationships with Providers with systematic, proactive management of contract compliance and delivery of service standards and prompt resolution of contractual and customer service issues.
• Manage a portfolio of healthcare contracts, analysing and reporting on delivery, querying variances from plans or targets, working collaboratively in the system to achieve the agreed expected outcomes.
• Contribute to service reviews, service specification development and pathway redesign to help ensure that the best value for money and highest quality health services are secured within the available resources and specifications comply with contract terms and conditions.
• Produce assurance reports to the ICB’s Boards and Committees and other forums as required on the portfolio of contracted services


1. Job purpose
TheSenior Contracts Officer will:
• Manage a portfolio of healthcare contracts, analysing and reporting on performance, querying variances from plans or targets, raising performance issues and pursuing actions to recover performance.
• Analyse, interpret and present complex data such as contract activity, demand and capacity data, finance or performance data, present findings and produce reports in order to query variances or anomalies, inform planning decisions or hold providers to account for delivery of activity plans and performance indicators within budgets.
• Monitor the quality of data and information and take the necessary action to deal with any problems and maintain data quality
• Manage day-to-day contracting queries and provide expert advice relating to any of the contracts in the ICB’s portfolio, from Localities, GP Practices, PCNs and/or other healthcare providers.
• Contribute to service reviews, service specification development and pathway redesign to help ensure that the best value for money and highest quality health services are secured within the available resources and specifications comply with contract terms and conditions.
• Co-ordinate the in-year contract management process including the work programme for contract technical and performance meetings and the annual contract review and negotiation process, delivering key components of the contract review and negotiation work plan.
• Authorise requests for funding for non-contract activity (NCA) including patient transport and authorise NCA invoices (following validation by the finance department).
• Investigate and respond to contract-related patient complaints, MP letters and Freedom of Information requests.




Take an active part in the development review of own works against the KSF outline for the post with their reviewer and suggest areas for learning and development in the coming year

Core Duties and Responsibilities (Key Result Areas)



Key responsibilities will include:
• Writing, evaluating, negotiating and executing various contracts covering a range of transactions


• Creating and maintaining relationships with providers and stakeholders


• Maintaining correspondence and documentation related to contracts


• Communicating and presenting information to stakeholders regarding contracts


• Monitoring contracts and moving forward with close-out, extension or renewal of contracts


• Draft contract documentation including contract variations as required


• Supporting the problem-solving of contract-related issues


• Providing project support to procurement exercises


• Lead on specific projects that may span cross directorates/system



Planning & Organising
• Manage the team’s contracting function, including developing and managing the team’s business plan, progress and reporting risk and issue management.
• Liaise with appropriate functions within the Directorate and key stakeholders of the ICB.
• Contribute and support the coordination of training & development and recruitment activity across the team.
• Contribute to the strategic planning of team projects, identifying interdependencies, and potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.
• Contribute to short, medium, and long-term business plans.



Service Improvement
• Develop and implement a content management system to ensure information is properly managed and best practice is shared across the team, directorate and the wider NHS organisation.

· Devise and provide improvements to current management information, analysing, reporting and suggesting procedures to enhance decision making processes.
• Contribute to performance improvement, taking a lead for identified areas.

· Pro-actively identify business improvement needs and opportunities, by complex audits or surveys, and prioritise improvement activities across the directorate.

Analysis & Judgment
• Ensure timely and accurate information analysis and reporting to management on agreed areas of work.
• Work with members of the team to investigate the causes of any variance from plan and proactively contribute to the implementation of solutions
• Management of a risk and issues tracking mechanism and the resolution and escalation processes.
• Using autonomous judgement and initiative, where there may be conflicting views, to respond to communications on complex issues and draft non-standard responses that may include the analysis of technical information.

Communication

· Maintain constructive relationships with a broad range of stakeholders.
• Provide relevant and timely specialist advice and guidance on own portfolio.

· Maintain strong links with directorates using tact, negotiation and influencing skills to facilitate the development of effective networks / working groups / projects and the delivery of their key objectives.

· Using influencing, persuasion and negotiating skills, supporting the Senior Manager’s to update and manage directorate wide forums such as senior leadership team meetings and working groups on specific topics.
• Produce material for and present complex presentations which are engaging, influential and effective in delivering key messages, the content of which may include highly complex technical, contentious or very sensitive information.

Financial Management

· Oversight and management of all aspects of the team budgets.
• Provide regular reporting on the targeting of resources and monitor their implementation from a value for money perspective.
• Provide oversight and monitoring of all aspects of team budgets.
• Ensure activity expenditure is monitored accordingly.
• Manage team resources to ensure service continuity.

People Management
• Take a lead in the coordination of training, development and recruitment activity across the team.
• Manage staff, undertaking appraisals, and managing any employee relations issues.



Research & Development

· Contribute to the development of key performanceindicators.

· Delegate aspects of research and development activities, collating information, analysing and reportingfindings.



Policy & Service Development
• Develop policies and procedures in own work function with an impact on the wider organisation, as required.
• Contribute to the review and development of existing information management systems.
• Contribute to the development of an integrated approach to service management.


6. Key relationships



Establish and maintain collaborative working relationships with:

· ICB colleagues, Senior Managers and wider colleagues

· Local system stakeholders including healthcare providers and local authorities

· Other Integrated Care Boards; NHS England / Improvement; Commissioning Support Unit

· Governing Body Members (clinical, managerial and lay)

· Executive Team

· GP Portfolio leads

· Primary Care Network Clinical Directors

· Member GP practices and other practice staff

· Public Health England

· ICS stakeholders including Health and Wellbeing Board members

· Patients,carersand communities

· Local professional committees (LMC, LPC, LOC, LDC)

· Health Education England

· Academic Health Science Networks and Centres

· Voluntary Groups


Other local and nationalorganisationsas required, including Regulatory Bodies


This advert closes on Wednesday 6 Nov 2024

About the Role

This is a rare opportunity to work within Rochdale’s successful Virtual School for Cared for Children (Looked After Children). You will be joining a small team at an exciting time as our educational work with children in the council’s care is now extended to offer strategic support to those children with a social worker (e.g. Children In Need, those on Child Protection Plans) as well as those in Kinship Care.

About you

You will be providing support, information, advice and guidance on the educational needs of Cared for Children to schools, carers and social workers. You will closely monitor their achievement and attendance and make sure we deliver high quality Electronic Personal Education Plans (ePEPs). As well as helping to deliver training, you will work in close partnership with a number of other agencies and help children to be involved in their own education by promoting consultation, enabling us to hear their voices and celebrate their many successes.

It will be your role to think creatively, often involving both supporting and challenging schools and other professionals to get the best educational outcomes for our Cared for Children. So you will need to be able to withstand pressure and promote high expectations, whilst also developing positive attitudes with positive outcomes. We currently work from both our office base and from home and you will need to travel to schools and so casual car user allowance is payable.

About us

For internal RBC candidates approval for secondment should be obtained from your Service Director (or nominated representative) before applying for the post.

To apply please demonstrate how you meet the essential requirements of the person specification and include qualifications which are necessary for the post.

If you are interested in what we are offering, and have the skills we are looking for we want to hear from you. If you would like to discuss the post further please contact Kirstie Rathbone, Virtual Head teacher on 01706 925126 or email virtualschool@rochdale.gov.uk

Education Support Officer jd
Policy on Recruitment of Ex-Offenders

To ensure that complete and accurate information is recorded for the vaccines RSV - To ensure accurate and timely completion of the RSV database by downloading data from various other sources and manipulating the data to enable appointment booking and reporting. To liase with the vaccine midwives to ensure all data is collected and reported To ensure that complete, accurate and timely appointments are booked and recorded on the computerised systems to the highest quality standards, in accordance with national and trust guidelines. Effective communication with the clinical teams advising of problems or issues arising that may impact on the running of their clinic. Liaise with clinicians, nurses, and the wider MDT in identifying the need for, and organising ad hoc sessions. To be responsible for and oversee the management of specialist clinics. Including: BCG - To ensure accurate and timely completion of the complex BCG database by downloading data from various other sources and manipulating the data to enable appointment booking and reporting. As the centre for BCG vaccinations, you will be required to take referrals from NIPE, LPT, E3 & BCG and offer time-appropriate appointments in line with current NHS guidelines. You will be required to communicate with the patients regarding these appointments. To ensure all Local & National Standards are applied to referrals including RTT wait time targets

To work within the multidisciplinary team to ensure high standards of patient care within the service under the direction and supervision of an appropriate Registered Health Care Professional To assist with basic administration duties. Responsible for safe use of equipment relevant to service. Ensure safe and effective use of equipment by service users, carers and familymembers, including fitting demonstration, and teaching of safe and appropriateuse. Ensure equipment is safe Keep complete, clear, accurate and timely records, utilising digital platforms as required. Communicate effectively through a variety of methods including the use ofinterpersonal, written and verbal and non-verbal skills Report any incidents, accidents or complaints in a timely manner, takingappropriate action as necessary Support the induction of new team members. Participate in training and supportof less experienced support staff and students (including apprentices) in respectof tasks and responsibilities within scope of practice. Actively participate in learning opportunities to maintain knowledge and informpractice.Actively seek feedback. please see job description/person specification for further details on the role

Registered Nurse Learning Disability

Job title: Registered Nurse Learning Disability (RNLD) - Mental Health
Location: Leicester, LE2
Rate Of Pay: (£37,440 - £45,760 per annum)
Shift Patterns: Full time, 40 hours per week, Days / Nights

Information about the Role:

As a RNLD you will have responsibilities that align with the broader field of mental health nursing at the hospital, but with a focus on individuals with learning disabilities.

• Conduct comprehensive assessments of individuals with learning disabilities in the context of mental health, this may include environmental and personalised sensory assessments
• Develop individualised care plans based on the assessment, considering the unique needs and abilities of each person.
• Provide high-quality nursing care to individuals with learning disabilities experiencing mental health challenges. Administer medications, monitor vital signs, and ensure that individuals receive appropriate medical attention.
• Implement behavioural support plans to manage challenging behaviours associated with learning disabilities
• Collaborate with multidisciplinary teams to create and maintain effective strategies for behaviour management.
• Act as an advocate for individuals with learning disabilities. Communicate effectively with patients, their families, and other healthcare professionals, ensuring that the unique needs and preferences of individuals are understood and addressed.
• Work collaboratively with psychiatrists, psychologists, social workers, and other healthcare professionals to create a holistic approach to mental health care for individuals with learning disabilities.
• Provide training and education to individuals, their families, and support staff on topics related to mental health and learning disabilities.
• Stay informed about the latest developments learning disabilities. Attend relevant training programs and workshops to enhance knowledge and skills
• Ensure compliance with relevant healthcare regulations, standards, and policies in the provision of care to individuals with learning disabilities in a mental health environment.

Necessary Experience or Qualifications to work as a RNLD:

• Hold a valid NMC Pin
• Ability to work on shift/rota pattern.
• Have the right to the work in the UK
• Experience of working with patients with ASD
• Experience of working in a Mental Health setting
• Knowledge of the Mental Health Act and sections
• Minimum 2 years experience in a mental health setting.

If you are interested in applying please contact Scott Marsh on 01772 208963 or send your CV to scott.marsh@servicecare.org.uk

If you like what you've read and would like more information on the duties and responsibilities of this role, please click on the attached Job Description and Person Specification.

To work on any of the Emergency department reception desks providing cover on reception, receiving and directing patients, visitors and staff in a courteous manner To direct and redirect telephone calls in a polite friendly manner To capture patient demographics and any key information relating to their visit To liaise with other departments as required To support the department in the administrative and clerical processes and procedures associated with the running of a clinical service in support of excellent care for patients and their careers. For more detailed duties please see attached Job Description and Person Specification in supporting documents.

Please refer to the Application Pack, detailed Job Description and Person Specification for further information.