Total 322 Customer Service job vacancies in Lincoln, LN4 4SG

Care Assistant Location :Ermine House, Lincoln Pay rate: £12.17 per hour Contracted Hours: 28 per week We offer various shifts and hours so get in touch and we can help you find the job you want! Ermine House offers compassionate, individualised residential and respite care for up to 44 residents in a homely, comfortable environment. Located on the Ermine Estate in Lincoln, the home is only a mile and a half from the city centre. It is close to local shops, library, church and thriving community. The home benefits from a direct bus route into Lincoln city centre. We are looking for you to work as a care assistant making a real difference to our residents lives every day. Along with supporting daily routines and personal care (washing, bathing, supporting toilet use) we are looking for the right people to genuinely care for our residents and create a happy fulfilled life for them.
Some days may be challenging but you will laugh, have fun and make lasting memories. You’ll become part of our extended family too, bringing kindness, exceptional care and dignity to our care homes. We are looking for both experienced carers and those that are new to care to build our teams with diverse people who can bring all sorts of life experience to the job. We provide induction training and support, with ongoing development opportunities for you to really build a career with us. You will be a great communicator and able to build relationships and positive working and living environments. We’d love you to love your job. AND IN RETURN We’re currently the second largest not-for-profit provider in the UK, meaning we reinvest every penny we make into our homes, residents lives and team members. We offer a great range of benefits: * 28 days holiday; increasing with length of service (pro
rat’d for part time) * Higher weekend pay * Workplace pension * Free uniform * Free DBS * Free car parking * Life assurance * Comprehensive induction, ongoing training and development * Refer a Friend scheme rewarding you up to £1000 for every recommendation you make who successfully starts working for us * Access to our Employee Assistance programme * Care Worker Charity membership for well being and financial aid * Blue Light Card and “My Rewards” programme, offering you discounts on shopping, days out, restaurants and much more. We reserve the right to close this role before the closing date, with no advance notice. We do encourage you to complete an application as soon as possible if interested.

Your new company:

We are looking for enthusiastic and compassionate support workers to provide care to a range of service users and support them with their needs. We are based in Kidwelly, providing 24/7 care to our service users. This could include those with learning disabilities, autism, complex needs, and challenging behaviour. Our service users are typically very active and enjoy getting out into the community for activities such as bowling, the cinema and singing and dancing.

Your new role:

In the role of support worker, you will be providing support to a range of ages and personalities, promoting their individuality, and enabling them to live in-line with their support plans. As part of this role, you will be involved in social, educational, and work activities to help promote the service users social, emotional, cultural, and physical well-being. There are elements of personal care within the role, as well as general housekeeping and domestic duties. Typical shifts can range, including days and nights. They are flexible with shift patterns. There is also a potential for sleep-ins too.

What you'll need to succeed:

Experience is not required as training will be provided. It is important that you are passionate about supporting people, are flexible and can adapt in response to a range of situations. You must be able to use a caring approach to build trust and strong relationships.

What you'll get in return:

• Weekly pay
• An internal payroll system with no umbrella companies and hidden costs/addition charges
• A friendly supportive office team available 24/7 with our on-call system
• Career progression
• Referral bonuses
• Free training
• Free DBS
• Flexible working
• Holiday pay

What you need to do now:

If this role sounds like something you might be interested, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

An exciting new job opportunity has arisen for a committed Deputy Care Home Manager to work in an exceptional service in the Billinghay, Lincoln area. You will be working for one of UK's leading health care providers

This is a learning disability care home which provides 24/7 specialist nursing and residential care for adults with complex needs related to learning disabilities

**To be considered for this position you must have an NVQ Level 3 or 4 in Health or Social Care**

As the Deputy Manager your key responsibilities include:
• Promote an enabling environment, ensuring high standards of professional practice, whilst ensuring compliance with external regulatory standards are met at all times
• Be required to deputise in the absence of the manager
• Provide specific management, support, advice and motivation to the staff team to ensure that the people who use are services are supported to be as independent as possible and achieve their goals. We are looking for people to join us to help achieve our aim of delivering a fantastic person-centred support service
• Need to have experience of working with people who have a learning disability and can present with complex behaviours. You will also have held a supervisory role within the social care sector

The following skills and experience would be preferred and beneficial for the role:
• Strong Management and Leadership skills
• Caring & compassionate
• Passionate about delivering outstanding care to all residence
• Excellent organisation skills
• Effective communication skills
• Flexible, professional and committed to being the best
• Quality driven with a desire to continually improve yourself & our services

The successful Deputy Manager will receive an excellent salary of £13.00 per hour and the annual salary is £27,040 per annum. This exciting position is a permanent full time role working 40 hours a week working through day shifts. In return for your hard work and commitment you will receive the following generous benefits:
• Market competitive rates of pay
• Specialist training and support from our Learning and Development team
• Range of salary sacrifice benefits including pension, gym membership, technology purchase schemes and more
• Online benefits portal with a range of offers and cash back rewards

Reference ID: 3254
To apply for this fantastic job role, please call Sam Wilson on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

An exciting new job opportunity has arisen for a committed Deputy Care Home Manager to work in an exceptional service in the Billinghay, Lincoln area. You will be working for one of UK's leading health care providers

This is a learning disability care home which provides 24/7 specialist nursing and residential care for adults with complex needs related to learning disabilities

**To be considered for this position you must have an NVQ Level 3 or 4 in Health or Social Care**

As the Deputy Manager your key responsibilities include:
• Promote an enabling environment, ensuring high standards of professional practice, whilst ensuring compliance with external regulatory standards are met at all times
• Be required to deputise in the absence of the manager
• Provide specific management, support, advice and motivation to the staff team to ensure that the people who use are services are supported to be as independent as possible and achieve their goals. We are looking for people to join us to help achieve our aim of delivering a fantastic person-centred support service
• Need to have experience of working with people who have a learning disability and can present with complex behaviours. You will also have held a supervisory role within the social care sector

The following skills and experience would be preferred and beneficial for the role:
• Strong Management and Leadership skills
• Caring & compassionate
• Passionate about delivering outstanding care to all residence
• Excellent organisation skills
• Effective communication skills
• Flexible, professional and committed to being the best
• Quality driven with a desire to continually improve yourself & our services

The successful Deputy Manager will receive an excellent salary of £13.00 per hour and the annual salary is £27,040 per annum. This exciting position is a permanent full time role working 40 hours a week working through day shifts. In return for your hard work and commitment you will receive the following generous benefits:
• Market competitive rates of pay
• Specialist training and support from our Learning and Development team
• Range of salary sacrifice benefits including pension, gym membership, technology purchase schemes and more
• Online benefits portal with a range of offers and cash back rewards

Reference ID: 3254
To apply for this fantastic job role, please call Sam Wilson on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

To provide a welcoming and professional reception to the service and to ensure both telephone and personal enquiries are dealt with in a polite, confidential and efficient manner. To provide a full and efficient clerical service to the clinical staff and admin team including dealing with incoming mail, the inputting and extraction of performance and information data and assisting with routine typing tasks. To respond to queries and incoming calls on a daily basis, which may be non-routine and can sometimes involve information of emotional and distressing circumstances, ensuring prompt attention in a professional and sensitive manner, assessing situations and seeking further information/support where required. To ensure patient and staff confidentiality is maintained at all times adhering to Trust and national policy regarding same. To manage workload under supervision, seeking advice when required, performing routine office procedures which may at times during the secretarys absence include typing of reports, letters and other documents. The routine office procedures to include the opening and distribution of correspondence, dealing with outgoing post, photocopying, filing and faxing in accordance with current trust procedures. To have a thorough working knowledge of electronic systems including email, SHARON, Clinical systems and Datix and to update these systems in a timely and accurate manner and in accordance with Trust policy. To be the point of contact for the team in ordering and receipting of goods and services in line with Standing Financial instructions To prepare and process documentation in respect of the electronic ordering, receipting and payment of stationary and goods in accordance with Standing Financial Instructions. To maintain healthcare records including the scanning of documentation within the area of responsibility including the compilation of records for new patients, filing, archiving and using the tracer system in accordance with the Trust Records Management Policy. To assist with the distribution and collation of information around referrals, waiting lists and other statistics to ensure optimum usage of facilities and assist the team co-ordinator in monitoring statistics thus ensuring statutory performance and contracting data is up to date. To participate in Supervision and appraisal in line with Trust policy. To ensure all work is undertaken in line with Trust and national policy. To recognise the need for flexibility and be willing to undertake extra duties as and when required that are commensurate with the grade and responsibilities of the post including providing cover for other admin staff within the service, across the county. To participate in the provision of an extended hours service.

You can find further details about the job, in the attached Job Description and other supporting documents. Secondments Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application. If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!

Please view the attached Job Description and Person Specification documents for complete details regarding this post. When completing your application, please demonstrate how you meet the role criteria. We can also offer you many staff benefits to help support you which include: Early access to Psychological Therapies and Physiotherapy Competitive annual leave allowance Car leasing scheme Childcare Vouchers NHS pension scheme Free eye tests Money saving options through our salary sacrifice scheme Discounts on major high street retailers and restaurants

To answer the telephone and process e-mails to deal with general queries/referrals received from the public, healthcare professionals and other partner organisations. To act in the role of Dispatcher, allocating resources (Healthcare Professionals) to attend patients to provide care in their homes. To be a resourceful problem solver that utilises the people and processes in place to provide an excellent level of patient care. To be adaptable and positive to embedding any changes into the functions of the Operations Centre. To embrace feedback using it as a learning opportunity to further develop your skills and knowledge

Please note: Previous applicants need not apply

RISE - CAMHS

Band 7 Team Leader – Crisis and Home treatment team

To be based in Nuneaton

1.0 x WTE, Full time – permanent vacancy

- To provide a Crisis and home treatment service, delivering training, consultation and advice for professionals working with children and young people in Coventry and Warwickshire.
• Responsibility for the day-to-day operational management and leadership of the Crisis and home treatment team, including patient, team activity, performance, quality and staffing matters.
• - To support the delivery of child & family focused services, against agreed performance and quality targets and within budget, whilst delivering agreed cost improvements.
• - The post holder is expected to provide leadership and management to the staff employed in the Service and to ensure professional clinical and managerial supervision is available for all staff.
• - The post holder will also be a Senior Lead of the wider CAMHS Team

-Contribute to effective partnership working with key external services, in particular education, social care, the acute sector and key third sector organisations, to enable the delivery of shared outcomes;
• Responsibility for the day-to-day operational management of the identified team, including patient, team activity, performance, quality and staffing matters.
• To contribute to the delivery of the transformational change programme for RISE , particularly through the development of a more integrated, multi-professional workforce;
• To support the delivery of child & family focused services, against agreed performance and quality targets and within budget, whilst delivering agreed cost improvements.
• Management of staff;
• Contribute to effective partnership working with key external services, such as social care, the acute sector and key third sector organisations, to enable the delivery of shared outcomes;

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:
• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support groups

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.


This advert closes on Sunday 8 Sep 2024

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

Care Assistant- Residential Care Home
Canwick Court Care Centre
33/44 hours per week - Nights
Bank Hours are also available. Bank positions is a flexible working role where you are able to choose the shifts you can cover. Giving you the flexibility to have a work - home life balance.
St Philip's Care is dedicated to providing outstanding care to our clients which is why we have been award The most outstanding Residential Care Management Team in the UK and continue to apply this ethos through 2024
Our company values and encourages our staff, provide ongoing training and the opportunities to progress throughout the business if desired. Wherever you want your career in care to take you, you can do it with St Philips Care.
Do you need a job that offers flexibility, the chance for progression, and to make a difference?
Stop looking! You’ve found it!
With this role you can Earn while you Learn as we can provide full training.
Come and join our great care team at St Philips Care and love your job!

The successful applicant should be willing to learn, caring in nature and kind.
Being reliable with a good attitude towards work is valued. Full training can be provided for the right applicant.
As a Care Assistant you will be responsible for:

Understanding and providing the requirements for “normal” health and to have insight into the effects on the client and family when continued care is needed.
To assist the client in any area of his/her daily care needs which they would normally undertake themselves if they were able to do so.
To participate in holistic caring activities.
Care for all clients’ needs as required with the aim of optimising their independence.
Read and act on the Care Plans of each client to promote continuity of care.
To understand the right of the individual to confidentiality.
Moving and handling, dressing, and assisting residents in their daily hygiene and dressing needs.
Observing and reporting any changes in residents’ condition
Report to Senior staff any hazard or unsafe equipment that may be injurious to the health and safety of staff, residents, and visitors
To attend any in-service training arranged as part of staff development and mandatory training, which is a legal requirement

As a Care Assistant it would be desirable to have,

Previous experience of care work in a Hospital, Care or Nursing Home.
A Passion for Care of the Elderly
NVQ2 / SVQ2 or QCF level 2 in Health and Social Care or Care

Benefits of working with the St Philips Family

A supportive, inclusive, friendly working environment
The opportunity to progress and gain further qualifications “learn while you earn!”
4-weekly pay periods
Full training given
Paid induction and shadow shifts
E - Learning incentive scheme
Paid holiday
Flexible opportunities to fit around your life
Rewards scheme for all staff
Refer a friend bonus scheme worth £100.00
To be part of the St Philip’s Care family across the UK
The chance to change lives
Option to join the people pension if not automatically enrolled.

Care Assistant- Residential Care Home
Canwick Court Care Centre
33 hours per week - Days
Bank Hours are also available. Bank positions is a flexible working role where you are able to choose the shifts you can cover. Giving you the flexibility to have a work - home life balance.
St Philip's Care is dedicated to providing outstanding care to our clients which is why we have been award The most outstanding Residential Care Management Team in the UK and continue to apply this ethos through 2024
Our company values and encourages our staff, provide ongoing training and the opportunities to progress throughout the business if desired. Wherever you want your career in care to take you, you can do it with St Philips Care.
Do you need a job that offers flexibility, the chance for progression, and to make a difference?
Stop looking! You’ve found it!
With this role you can Earn while you Learn as we can provide full training.
Come and join our great care team at St Philips Care and love your job!

The successful applicant should be willing to learn, caring in nature and kind.
Being reliable with a good attitude towards work is valued. Full training can be provided for the right applicant.
As a Care Assistant you will be responsible for:

Understanding and providing the requirements for “normal” health and to have insight into the effects on the client and family when continued care is needed.
To assist the client in any area of his/her daily care needs which they would normally undertake themselves if they were able to do so.
To participate in holistic caring activities.
Care for all clients’ needs as required with the aim of optimising their independence.
Read and act on the Care Plans of each client to promote continuity of care.
To understand the right of the individual to confidentiality.
Moving and handling, dressing, and assisting residents in their daily hygiene and dressing needs.
Observing and reporting any changes in residents’ condition
Report to Senior staff any hazard or unsafe equipment that may be injurious to the health and safety of staff, residents, and visitors
To attend any in-service training arranged as part of staff development and mandatory training, which is a legal requirement

As a Care Assistant it would be desirable to have,

Previous experience of care work in a Hospital, Care or Nursing Home.
A Passion for Care of the Elderly
NVQ2 / SVQ2 or QCF level 2 in Health and Social Care or Care

Benefits of working with the St Philips Family

A supportive, inclusive, friendly working environment
The opportunity to progress and gain further qualifications “learn while you earn!”
4-weekly pay periods
Full training given
Paid induction and shadow shifts
E - Learning incentive scheme
Paid holiday
Flexible opportunities to fit around your life
Rewards scheme for all staff
Refer a friend bonus scheme worth £100.00
To be part of the St Philip’s Care family across the UK
The chance to change lives
Option to join the people pension if not automatically enrolled.

Customer Relations Advisor - Required For Our Care Homes located in Lincoln, Part of the Country Court Family
Hours: 37.5 Hours per week -Monday to Friday
Salary OTE £42,000 (£28,000 BASIC & £14,000 Commission for an on-target performance)
Are you a switched-on salesperson with a big passion for people? We are seeking a dynamic and compassionate Customer Relations Advisor with strong sales and relationship skills to join our homes Eccleshare Court Care & Nursing Home, Neale Court Care Home, Ruckland Court Care Home and Swanholme Court Care Home located in Lincoln.
Country Court is proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
THE CUSTOMER RELATIONS ADVISOR ROLEIn this role, you will be responsible for creating community relationships through local business development to encourage private enquiries. You will be managing enquiries from initial contact through to admission, priding yourself on positive relationships with residents, their families and professionals.
You’ll arrange home open days and professional networking events, working closely with Country Court’s marketing and operational teams – all while developing strong relationships with a variety of people and businesses locally to promote the home.
You’ll be working with families at a challenging time, when someone is transitioning into the next chapter of their life. That’s why your ability to meet KPIs must be balanced by your empathy and passion for people.

Key Responsibilities:



Admissions Management: Oversee the admissions process from initial enquiry to move-in, ensuring a smooth and welcoming experience for new residents and their families.
Customer Relations: Build and maintain strong relationships with residents, families, and external stakeholders.
Business Development: Develop and implement strategies to increase occupancy rates and drive new business through community engagement and effective marketing.
Community Engagement: Act as the face of the care home in the local community, building partnerships and promoting the services we offer.
KPI Achievement: Monitor and manage key performance indicators, including occupancy rates and average weekly fees, to meet financial and operational goals. This includes contract and direct debit compliance for the home.
Team Collaboration: Work closely with the Home Advisor and other team members to ensure cohesive and efficient operations.


ABOUT YOUWe’re open to what your professional background looks like but must include proven experience in customer relations, sales or business development roles. Our Customer Relations Advisors may come from consumer banking, nursing, leisure/fitness, and pharmaceutical sales with strong B2C experience. They’ve proven business development and sales success and they’re competitive, but they care. Above all, they love seeing the end results of their efforts: happy residents and families whilst achieving KPIs.
The ideal candidate will:

Have the ability to communicate confidently with people at all levels both face to face, telephone and email.
Strong interpersonal and communication skills, with the ability to build rapport and trust quickly.
Ambitious and target orientated with the ability to use own initiative.
Excellent organisational and time management skills.
Compassionate and empathetic approach to dealing with residents and their families.
Experience in the elderly care sector is desirable.
Understand the local area and demographic.
Proficiency in using CRM software and other systems.
Due to local business development being required, full driving license is essential.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to Blue Light Card which provides a range of excellent discounts for shops, restaurants, days out & more.

*Subject to Terms and Conditions

Everyone who lives in the Black Country, with their individual needs and experiences, will have fair access to mental health services that are sensitive to the needs of our Dudley, Sandwell, Walsall and Wolverhampton communities. When service users need help there will be one simple way to access mental health services (single point of access). This will be the same for anyone you go to for help (your doctor, hospital or care staff, community, carers and more). Service users will have a named mental health worker who will remain your key contact and who will help you access the right services and support for you (health, care and voluntary support). Service users will receive personalised care and support from people who have a range of skills and experience. Although they may belong to different health, care and voluntary organisations they will work together as one team to support them.

To provide a welcoming and professional reception to the service and to ensure both telephone and personal enquiries are dealt with in a polite, confidential and efficient manner. To provide a full and efficient clerical service to the clinical staff and admin team including dealing with incoming mail, the inputting and extraction of performance and information data and assisting with routine typing tasks. To respond to queries and incoming calls on a daily basis, which may be non-routine and can sometimes involve information of emotional and distressing circumstances, ensuring prompt attention in a professional and sensitive manner, assessing situations and seeking further information/support where required. To ensure patient and staff confidentiality is maintained at all times adhering to Trust and national policy regarding same. To manage workload under supervision, seeking advice when required, performing routine office procedures . The routine office procedures to include the opening and distribution of correspondence, dealing with outgoing post, photocopying, filing and faxing in accordance with current trust procedures. Booking rooms for other departments. To have a thorough working knowledge of electronic systems including email, SHARON, Clinical systems and Datix and to update these systems in a timely and accurate manner and in accordance with Trust policy. To maintain healthcare records including the scanning of documentation within the area of responsibility including the compilation of records for new patients, filing, archiving and using the tracer system in accordance with the Trust Records Management Policy. To participate in Supervision and appraisal in line with Trust policy. To ensure all work is undertaken in line with Trust and national policy. To recognise the need for flexibility and be willing to undertake extra duties as and when required that are commensurate with the grade and responsibilities of the post including providing cover for other admin staff within the service, across the county. To participate in the provision of an extended hours service.