Total 8 Customer Service job vacancies in Liverpool, L3 4BL

Job Title: Support Worker
Contract Type: Permanent
Salary: £25,965.41 (£27,112.48 is achieved after 18 months successful performance in the role)
Working Hours: 37.5 hours per week
Working Pattern: Monday to Friday 9am – 5pm
Location: RSAP, Powerhouse, Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Support Worker

This role is part of RSAP. This service supports people who have experienced homelessness and are now living in temporary accommodation for up to 3 years.

You will be located in Powerhouse, Liverpool but spend time in the community visiting customers in their own properties, providing housing-related support to help them move on to more permanent accommodation.

You will provide support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home.

It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.

About you

We are looking for someone with:

• Experience of working with vulnerable people
• Experience of delivering structured support and risk management
• To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team
• An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

A bit about us:

Liverpool is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, affordable housing, stunning waterfront and our beautiful green spaces – there’s really something for everyone!

The Role:

In the role of a Service Delivery Manager, you will be in control of the SEN Transport and Social Care Transport Operation, including a team of 7 officers and a Principal officer. The role reports directly to the Head of Passenger Transport and Fleet
As a Service Delivery Manager, you will work on schedules and processes to ensure service users safe and efficient carriage as well as liaising with contractors, service users, parents and carers, schools, daycentres and parent forums regarding service delivery
Other management responsibilities can include ensuring all controls are in place regarding safe transport such as risk assessments and relevant equipment such as harnesses and child seats in use if appropriate along with undertaking investigatory or disciplinary hearings and grievances
As a member of the SEN and Social Care Transport team, you must comply with current legislation and policies; ensuring staff and contractors meet required safeguarding and DBS requirements as well as monitoring and updating KPIs and financial information
The Service Delivery Manager will work closely with stakeholders, including other departments, Parent & Carer forums, Transformation team and respond to complaints, appeals, freedom of information or SAR requests related to the department and will ensure invoices and spend is accurately controlled and reported
Our offer to you:

35 hour working week
At least 31 days holiday plus bank holidays rising to 35 after 5 years’ service (pro rata if part time) - option to purchase further days
Part of the Local Government Pension scheme – option to join the AVC scheme
Progression - opportunities and training through a wide range of high quality learning
Health and Wellbeing - offer including Employee assistance programme
Cycle to Work and Travel Pass Schemes
Drive Time – a salary sacrifice car lease scheme
Family friendly policies with enhanced leave
Discounted Gym Memberships
Employee Volunteering Scheme
Medicash
Next steps:

Closing Date is: Friday 29th November 2024

If you would like to talk to a member of the team about the role, please contact Peter Sass via Peter.Sass@liverpool.gov.uk

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk
Applicants to go to website for more job details and a candidate pack.

MAT Recruitment are currently working with a dynamic PRU in Liverpool to hire a Learning Support Assistant to join a collaborative team and support young people through their learning journey. This is a temporary position, with the view to becoming permanent. In this role you will be working with a dedicated team and responsible to the School SENDCo.

Job Purpose:

To under undertake education support duties and assist the class teacher in the day to day needs of the pupils in their care, to enable the teacher to implement the curriculum and respond to the pupils’ needs.
To maintain complete confidentiality on all school matters.
Provide support for class teachers and help children with their educational and social development, both in and out of the classroom.
To contribute to the provision for children within a class or year group.
To contribute to the promotion of the well-being of children within the Academy.
To promote and safeguard the welfare of children you teach or come into contact with.
Be responsible, as a member of staff, for promoting and developing a positive culture and to ensure diversity within the Academy community is recognised and respected.
Contribute to the development of the Academy’s vision, values and aims and to abide by agreed professional behaviours and attitudes.
Duties and Responsibilities:

Provide pupils with the level and type of support specified by the teacher, whilst at the same time encouraging the pupils towards independence and accepting responsibility for their own behaviour.
Establish a good relationship with pupils by using language and other communication skills that the pupils can understand and relate to.
To supervise children during breaks – both lunch and play.
Encourage pupils to interact with each other in an appropriate and acceptable manner.
Promote positive pupil behaviour in line with Academy policies by the use of praise and encouragement.
If necessary, help pupils with toileting and dressing, paying particular attention to hygiene.
To supervise the children’s play involving toys and apparatus and role play under the direction of the teacher.
To assist with language and other activities under the direction of the teacher.
To supervise and support the activities of individual and groups of children under the direction of the teacher.
To undertake playground supervision during the mid-morning and/or afternoon breaks and to deal with unruly behaviour and, where necessary, report difficulties to a member of the teaching staff. Supervise children in the dining area ensuring good standards of behaviour and manners and reporting any incidents of unacceptable behaviour to the Behaviour Team or Year Leader.
Work under the direction of the teacher to prepare and maintain an effective learning environment, by preparing work materials and apparatus and clearing up afterwards.
Set out learning materials as directed by the teacher so that pupils are able to participate safely and effectively in the planned activities.
To liaise regularly with the teacher and/or take part in planning meetings, inset days and any other meetings as required.
Provide consistent and effective support for colleagues in line with the requirements and responsibilities
of your role.
To assist in the recording of lessons and assessment as required by the teacher.
To take part in training activities offered by the Academy and the county to further knowledge.
To take part in such activities, including swimming and outings, as may be required.
First Aid Duties
General Accountabilities:

So far as reasonably practicable, the post holder must promote safe working practices by employees and visitors in premises/work areas in which the post holder is located, to maintain a safe working environment for employees and service users.
Work in compliance with the Codes of Conduct, regulations and policies of the school, and its commitment to equal opportunities.
Ensure that output and quality of work is of a high standard and complies with current legislation/standards.
If this role would be of interest to you or you would like to learn more, please submit your CV and Cover Letter to us today!

MAT Recruitment is committed to safeguarding and promoting the welfare of children and young people in line with KCSIE 2024. In order to meet this responsibility, we follow a rigorous selection process.  

MAT Recruitment is an equal opportunities employer; therefore, we welcome applications from all suitably qualified persons.

Candidates must be prepared to commence in post 3rd February 2025. The post advertised is working for the Secure Care Division; as we are a mobile division you may be expected to work at any of the sites, and currently these are at Ashworth Hospital, Rowan View, Rathbone Hospital, Hollins Park and Aspen Wood. Please see detailed job description and personal specification attached for full details of job description, main responsibilities and personal specification. Applicants must have been in the UK for 3 years and those with temporary right to work must be on a visa that allows access to government funding, in addition you will need to have a visa that is greater than the length of the course plus an additional 6 months after to account for any additional resits. As this is a requirement, those who do not have the above won't be able to progress onto the next stage in the process.

1. To work in accordance with trust policies, procedures & standard operating procedures asappropriate.2. To accurately and efficiently order & supply stock and named-patient dispensed medicines,including supply of compliance aids and patient information leaflets.3. To follow up any outstanding orders for wards, clinics and service users on a daily basis in linewith standard operation procedures.4. To follow up any outstanding items on supplier orders on a daily basis and escalate appropriately.5. To be involved in the supply of clozapine to service users. This will include:a) Dispensing of clozapine (including utilising compliance aids) in accordance with standardoperating procedures.b) Liaising with patients, the clozapine monitoring service, and clinical team regarding theappropriate supply of clozapine.c) Receiving of clozapine blood results.d) Issue of medication to clients at clozapine clinic.e) Organising the request and receipt of up-to-date clozapine prescriptions.Pharmacy TechnicianTeam Leader(Dispensary/Stores) B6Senior PharmacyTechnician B5Pharmacy TechnicianB4Senior ATO B3ATO Apprentice B2 ATO B228/09/20226. To be involved in extemporaneous production of prescribed items where appropriate.7. To participate in the dispensing and stock supply of controlled drugs.8. To act as line manager to Pharmacy Support Workers (ATOs). This will include responsibility forall of the following: management & clinical supervision; appraisals; leave; sickness absence;disciplinary and grievance matters; recruitment and selection decisions; personal and careerdevelopment (including service specific training) together with involvement in investigations asrequired, ensuring mandatory training compliance.9. To replenish sundry items within the dispensary on a daily basis.10. To answer telephone enquiries from a wide range of staff groups with regard to prescriptions,medication top-ups, distribution an 11. Please refer to the JD for more information.

Locations: We are recruiting for Call Handlers based at our Integrated Contact Centres (ICC) inLiverpool, Speke.


Salary: Band 3. Basic pay £24,071.00 rising to £25,674.00 after two years. For potential earnings with shift enhancements/unsocial hour payments but not including overtime, a typical call handler on a basic salary of £24,336.00 who works approximately 25% of their hours as unsocial hours could expect to get paid in the region of £30,000.00 per annum, before tax and deductions.

Are you someone who thrives in high-pressure environments? Do you have a passion for being the first point of contact for those in need when they need us the most? Can you provide a voice of reassurance and support? If so, North West Ambulance is looking for individuals like you to make a real difference!

Join our team and take on a vital role as a call handler for North West Ambulance.

You will need experience of data input (Office 365) and a high standard of keyboard/typing skills. Experience of working in a call centre or customer service environment is desirable. We are looking for individuals who have a passion for providing excellent customer service. You will also have a flair for telephone communication and enjoy working in a role that is challenging as it is rewarding.

Call Handlers working in an integrated call centre will be the person managing a variety of calls from a wide range of different patients. Calls may range from people requiring general medical advice, emergency dental treatment or looking to arrange ambulance transport ahead of an appointment. The call handler gathers as much information as possible, where applicable, assess the call, and provide clear, correct advice that could potentially save a life, whilst remaining calm under pressure.

Handling a wide range of calls and thriving amid the challenges this presents, requires an outstanding amount of resilience and emotional strength as you will be supporting unwell and upset patients at their time of need. Your support will make a difference to lives and requires people who can be there for those that need it, sometimes in the face of adversity and trauma.

This is a highly pressurised environment where you may be in contact with people in extremely stressful situations; our callers can be upset, angry, anxious, or hysterical. People call the ambulance service for a variety of reasons, and you would need to be confident in dealing with a range of people in varying situations. You will be working in a fast-paced environment and must be able to adapt to change quickly and must be aware of the stresses of the role and what impact this may have on you as an individual, considering these points carefully before applying.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Successful candidates will have to deliver correct care advice and guidance to callers’ dependent upon the reason for the call. Full training will be given to the successful candidates and an excellent career structure is available for future career progression. A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and may include working nights. If your shift falls on a bank holiday, it will form part of your working hours. This includes the Easter and the festive period. Due to the nature of the hours only applicants over the age of 18 can apply for this role.

We are currently looking for full-time call handlers. However hours considered will be 30+, Please note: full-time training for up to 10 weeks must be committed to.

Some examples start times are Monday to Friday from 16:00 hours and weekends from 08:00 hours. There is an expectation that candidates are flexible and available to accommodate working a number of set shifts per week including weekends.

It is recommended that you read the attached frequently asked questions explaining the training process which will also contain a sample shift pattern. Further information can also be provided at interview.

Assessments Centres and interviews will take place on the weekend of 28th December 2024 at Liverpool site. Candidates will only be invited to one site and will receive one interview and assessment therefore please ensure you apply for the correct location in which you would like to be based. Assessments will need to be passed before the candidates can progress to interview.

Full Time courses will run up to 10 weeks of training and will start on

17/02/25, 21/04/25, 23/06/25

It is a pre-requisite that candidates must successfully complete the training program, including all examinations.

Candidates must be able to attend full time training course, taking into consideration that there would be no annual leave allowed within these 7 weeks.

By joining the North West Ambulance Service, you will have the opportunity to develop your career but also contribute to the well-being of our community, make a positive impact and be the first voice someone can rely on during their time of need.

Shift patterns shared with this Call Handler job advert are the current set of patterns that are required by NWAS. Please note that if you choose to apply for a course more than 3 months away, these patterns will be subject to change as they are frequently reviewed to ensure that staffing matches up with where we need people the most. If you are successful in obtaining a role as a Call Handler more than 3 months away, NWAS will contact you closer to your start date to confirm which patterns are available at that point in time to choose from to enable you to make any necessary plans around them.



“NWAS reserve the right to close this live advert earlier than the specified date, subject to a high volume of applications, therefore candidates are encouraged to submit their application at the earliest convenience to ensure contention.”

A support session has been planned for anyone who would like to obtain further information about the role or ask any questions prior to applying. There is no need to pre book onto the session, please just click on the link below to join and a member of the team will admit you to the meeting.



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This advert closes on Tuesday 10 Dec 2024

Due to a genuine occupational need we are currently only acceptingmaleapplicants aged18+for this role.

Candidates should not have previous healthcare experience if applying for this role.



Are you looking for the opportunity to develop a career in healthcare but have no previous experience or qualifications?

This opportunity consists of a 12 month apprenticeship programmewith placements across the Secure Care Division whilst undertaking an Intermediate Apprenticeship Health and Social Care Framework at level 2 - attending Hugh Baird College weekly for the duration of the course.

The division is responsible for specialised secure mental health and learning disability services, in low, medium and high secure settings for service users with a primary classification of mental illness, personality disorders, learning disabilities and autism.

Only candidates who do nothold a CQF in Health and Social Care at Level 2 or full apprenticeship in health and social care at Level 2 can be considered.

Since 01/11/2021 a Recruitment & Retention premia has been introduced to attract and retain staff working within the Secure Care Division in High, Medium and Low Secure Services and further support our “Grow Our Own Strategy”. For unqualified roles this will be a premia of £600 - £4034* dependant on allocations.

*Allocations will be determined by the service, R&R will reflect the premia associated with each specific clinical placement for the duration of that rotation.

The Healthcare Apprentice position in the Secure Care Division is an exciting learning opportunity for the apprentice to gain valuable experience working in a specialist service whilst also undertaking an Intermediate Apprenticeship Framework at level 2. The apprenticeship will be undertaken over 12 months and will include exposure to both clinical and educational experiences.

Within this role individuals will be required to carry out assigned duties, involving direct care and observation of Service Users under the guidance and supervision of a qualified nurse or other team member where delegated.

Successful candidates will be required to participate in the shift system in operation within the ward/team/department.

Successful applicants must attend the education sessions provided to support the attainment of Intermediate Apprenticeship Framework at level 2.

Following satisfactory engagement with the course requirements, a band 3 Nursing Assistant post may be offered upon completion.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Candidates must be prepared to commence in post 3rd February 2025.

The post advertised is working for the Secure Care Division; as we are a mobile division you may be expected to work at any of the sites, and currently these are at Ashworth Hospital, Rowan View, Rathbone Hospital, Hollins Park and Aspen Wood.

Please see detailed job description and personal specification attached for full details of job description, main responsibilities and personal specification.

Applicants must have been in the UK for 3 years and those with temporary right to work must be on a visa that allows access to government funding, in addition you will need to have a visa that is greater than the length of the course plus an additional 6 months after to account for any additional resits.

As this is a requirement, those who do not have the above won't be able to progress onto the next stage in the process.






This advert closes on Thursday 28 Nov 2024

We are seeking an experienced and motivated Social Care Assessor to join a well-established Adult Social Care Team. You will bring a wealth of knowledge of legislation and practical skills to support individuals in the community while working towards improving their quality of life.

• £19.40 LTD per hour inclusive of holiday pay
• 35 hours per week

Responsibilities

• Conducting Reablement assessments and creating detailed support plans.
• Completing Care Act assessments and evaluating eligibility for ongoing support in the community.
• Assessing individuals under the principles of prevention, reduction, and delay alongside care and support provision.
• Working with a diverse caseload, including individuals with hoarding concerns, substance misuse issues, mental health challenges, learning disabilities, and older adults.
• Utilizing Liquid Logic to record and manage casework accurately and efficiently.
• Supporting adults aged 18+ with a focus on person-centered outcomes.

Requirements

• Proven experience as a Social Care Assessor within a busy Adult Social Care setting.
• Strong knowledge of relevant legislation and the ability to apply it effectively.
• Proficiency in Liquid Logic or similar case management systems.
• Excellent written and verbal communication skills.
• Ability to manage a varied caseload and complete thorough assessments and support plans.
• Knowledge of the Care Act, Mental Capacity Act, and Reablement principles.

Apply Now

If you are interested, please call Lisa McVinnie on 01772 208964 or email me your CV - lisa.mcvinnie@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £250 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.