Total 736 Customer Service job vacancies in Liverpool

Job SummaryUnder the supervision of a registered nurse assisting the Ward / Department team in providing the highest possible standard of care for patients and their families/carer. The post holder will undertake a range of tasks and duties as delegated by a registered nurse.CLINICAL RESPONSIBILITIES Participates in all aspects of patient care with particular attention to personalhygiene and grooming. Provision of patients toileting needs, ensuring privacy and dignity is maintained. Support of patients in managing incontinence and promotion of continence. The recording of a patients fluid intake and output using fluid balance charts. Preparation and serving of patients meals, drinks and snacks. Assisting / feeding patients as necessary. The recording of patients dietary intake when indicated in the patients plan of care. Enable patients to maintain/improve their mobility by use of exercise and mobility appliances. Assist in the prevention of pressure sore development as directed by the Registered nurse in conjunction with the patients plan of care Carry out any movement and handling within the safe practice guidelines from your mandatory training and in relation to the patients manual handling plan. Obtaining specimens from patients for ward or laboratory testing. Removal of cannulae, catheters and nasogastric tubes Undertake the dressing of non-complex wounds (in accordance with identified competencies and in conjunction with the plan of care) Naso-gastric/PEG feeding once the tube has been passed and checked by a registered professional Prepare and maintain environments for clinical treatments and investigations Prepare patients for treatments, investigations or procedures including offering support, answering questions appropriate to own knowledge/experience and assisting in recovery Collection of Blood products from laboratory as requested Chaperoning and escorting patients to clinical departments within the hospital and to other hospitals for investigations. Assist Registered Nurse in performing last offices. General and clinical observations of patients, reporting anything untoward to Registered Nursing Staff, to include: Recording of blood pressure, pulse, temperature and respirationrate Oxygen saturation monitoring Recording of peak flow Undertake blood glucose monitoring and venepuncture upon the direction of the registered nurse Documentation in patients nursing records of any care given, ensuring the entrt is countersigned by the Registered Nurse responsible for the patient at the time. Initiate Basic Life Support techniques as appropriate and provides assist to the registered nurse as required in prolonged resuscitation situations. Contribute to the development of Essence of Care and benchmarking Provide a verbal handover of the patients care under the direct supervision of the registered nurse Ensure due regard is given to customs, values and spiritual beliefs of patients and carers. GENERAL DUTIES Promotes effective communication within the multi-disciplinary team and takes measures to overcome communication difficulties Contributes to the management of aggressive and abusive behaviour General bed making/making up of clean beds in readiness for new admissions,and operation beds. (Refer to policy for the care of mattresses and beds). Clear and clean vacated bed spaces and prepare ready for use according to the ward/unit protocol. Prepare used linen bags for collection by Porters and ensure adequate supply of linen bags/skips ready for use. Assist in maintaining a clean and safe environment in all areas. Safe disposal of clinical waste and sharps as per Trust policy Be familiar with Trust policy and procedure for reporting clinical incidents, reporting of incidents if they occur. Attend to the needs of visitors and patients particularly those who may be distressed or bereaved. Care for patients property, including valuables, in accordance with Trust policy. Obtain demographic details and social history from patients/visitors to assist in the admission process. Provide support and assistance to new and junior members of staff. CLERICAL DUTIES Undertake a range of clerical duties in the absence of or in support of the Ward Clerk to ensure a smooth running service, this may involve: Reception/telephone duties Basic computer skills Obtaining case notes/x-rays Filing Act as messenger in the absence of other more appropriate person e.g. to other wards, laboratory, Medical Engineering etc. Complete maintenance repair forms Monitor and maintain adequate stock levels of stationary, ward provisions, clean linen etc. completing as necessary requisitions forms for authorisation The post holder shall as necessary provide cover for and undertake duties of absent colleagues. The post holder shall follow all the policies and procedures of the organisation

Type dictation from audio transcription of clinical correspondence and documentation. Quality check documentation completed in clinical administration support. Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly. Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is promptly reviewed. Check that follow up appointments are arranged in conjunction with patient pathway. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct, tracking of case-notes. Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients. Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly. Take minutes of meetings, circulating to relevant groups. Obtain information as requested by line manager. Attend appropriate training, meetings and education sessions when required. Work with managers to review working practices, ways of working and find solutions to problems. Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures. Ensure all mandatory training is up to date and report accordingly. General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment.

Healthcare Assistant band 3- Ward 23

Permanent

Fulltime

Are you interested in joining our excellent team to maintain our high standards of holistic care to acute, weaning and chronic respiratory patients? Do you have the skills we are looking for to ensure we get it right for every patient, every time? Must have health care experience

Ward 23 is looking to recruit motivated Healthcare Assistants in a permanent position. We are a 33 bedded ward who provide support to patients who have respiratory diseases including chronic obstructive pulmonary disease, asthma, pleural effusions, bronchiectasis and many other respiratory diseases.

We are looking for the committed, compassionate and caring people that want to make a positive difference to peoples lives.

You must have 18 months experience and have completed trust training or equivalent to B3 qualification.

**Please be advised that this post will close once sufficient applications have been received, so please apply soon if interested**

As Band 3 Health Care assistant duties will include supporting the registered nursing teams in providing patient care, clinical duties such as assisting patients with extended personal hygiene needs, meeting patients nutritional needs, including completing risk assessments and implementing plans of care.

Pressure area care delivery and wound assessment and wound dressings. Undertaking observations, supporting new and junior members of staff, as well as venepuncture, cannulation and catheterization . Also Supporting patient receiving High Flow oxygen therapy and Non Invasive Ventilation.

The successful candidates needs to be driven and motivated to fit in to the team well to strive to provide the highest standards of care for our complex respiratory patients.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Job Summary
Under the supervision of a registered nurse assisting the Ward / Department team in providing the highest possible standard of care for patients and their families/carer.

The post holder will undertake a range of tasks and duties as delegated by a registered nurse.

CLINICAL RESPONSIBILITIES
• Participates in all aspects of patient care with particular attention to personalhygiene and grooming.
• Provision of patients toileting needs, ensuring privacy and dignity is maintained.
• Support of patients in managing incontinence and promotion of continence.
• The recording of a patient’s fluid intake and output using fluid balance charts.
• Preparation and serving of patient’s meals, drinks and snacks. Assisting / feeding patients as necessary.
• The recording of patient’s dietary intake when indicated in the patient’s plan of care.
• Enable patients to maintain/improve their mobility by use of exercise and mobility appliances.
• Assist in the prevention of pressure sore development as directed by the Registered nurse in conjunction with the patient’s plan of care
• Carry out any movement and handling within the safe practice guidelines from your mandatory training and in relation to the patient’s manual handling plan.
• Obtaining specimens from patients for ward or laboratory testing.
• Removal of cannulae, catheters and nasogastric tubes
 Undertake the dressing of non-complex wounds (in accordance with identified competencies and in conjunction with the plan of care)
• Naso-gastric/PEG feeding once the tube has been passed and checked by a registered professional
• Prepare and maintain environments for clinical treatments and investigations
• Prepare patients for treatments, investigations or procedures including offering support, answering questions appropriate to own knowledge/experience and assisting in recovery
• Collection of Blood products from laboratory as requested
• Chaperoning and escorting patients to clinical departments within the hospital and to other hospitals for investigations.
• Assist Registered Nurse in performing last offices.
• General and clinical observations of patients, reporting anything untoward to Registered Nursing Staff, to include:
• Recording of blood pressure, pulse, temperature and respiration
rate
• Oxygen saturation monitoring
• Recording of peak flow
• Undertake blood glucose monitoring and venepuncture upon the direction of the registered nurse
• Documentation in patients nursing records of any care given, ensuring the entrt is countersigned by the Registered Nurse responsible for the patient at the time.
• Initiate Basic Life Support techniques as appropriate and provides assist to the registered nurse as required in prolonged resuscitation situations.
• Contribute to the development of Essence of Care and benchmarking
• Provide a verbal handover of the patients care under the direct supervision of the registered nurse
• Ensure due regard is given to customs, values and spiritual beliefs of patients and carers.

GENERAL DUTIES
• Promotes effective communication within the multi-disciplinary team and takes measures to overcome communication difficulties
• Contributes to the management of aggressive and abusive behaviour
• General bed making/making up of clean beds in readiness for new admissions,and operation beds. (Refer to policy for the care of mattresses and beds).
• Clear and clean vacated bed spaces and prepare ready for use according to the ward/unit protocol.
• Prepare used linen bags for collection by Porters and ensure adequate supply of linen bags/skips ready for use.
• Assist in maintaining a clean and safe environment in all areas.
• Safe disposal of clinical waste and sharps as per Trust policy
• Be familiar with Trust policy and procedure for reporting clinical incidents, reporting of incidents if they occur.
• Attend to the needs of visitors and patients particularly those who may be distressed or bereaved.
• Care for patients property, including valuables, in accordance with Trust policy.
• Obtain demographic details and social history from patients/visitors to assist in the admission process.
• Provide support and assistance to new and junior members of staff.

CLERICAL DUTIES
• Undertake a range of clerical duties in the absence of or in support of the Ward Clerk to ensure a smooth running service, this may involve:
• Reception/telephone duties
• Basic computer skills
• Obtaining case notes/x-rays
• Filing
• Act as messenger in the absence of other more appropriate person e.g. to other wards, laboratory, Medical Engineering etc.
• Complete maintenance repair forms
• Monitor and maintain adequate stock levels of stationary, ward provisions, clean linen etc. completing as necessary requisitions forms for authorisation

The post holder shall as necessary provide cover for and undertake duties of absent colleagues.

The post holder shall follow all the policies and procedures of the organisation


This advert closes on Thursday 31 Oct 2024

KEY DUTIES AND RESPONSIBILITIES: Answering high volume calls from our patients, in an efficient and courteous manner, putting patients at ease and providing clear concise information. Take clear and concise notes of patients interactions ensuring that these are documented accurately in EMIS using Ardens Navigation Template. After appropriate training, triage patient calls using a variety of questioning techniques to develop a full picture of the nature of the patients problem and signpost the patient to the appropriate care. Identify potentially serious problems and bring those to the immediate attention of the correct clinician ie doctor, oncall doctor For less serious problems negotiate with the patient and identify an appropriate timeframe for them to be seen and the appropriate professional to see them. Building and maintaining strong relationships with all direct team members, clinicians and healthcare professionals in the practice. Developing and maintaining an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice. Deal appropriately with instructions and queries from clinicians and outside agencies. Following practice standard operating procedures. Dealing with patient requests received via Online and Patchs Responding to email requests received Scanning documents and forwarding for action when required. Action tasks received. Supporting the pharmacy team with patient prescription requests, both in paper form and over the telephone. Processing and issuing of prescriptions within standard timeframes as per practice policy. Maintain strict confidentiality in relation to all issues concerned within the service and adhere to the requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles.

Liverpool John Moores University (LJMU) is a distinctive, unique institution, rooted in the Liverpool City Region and with a global presence. Our students and staff, past, present, and future, are the beating heart of our city and can be found in every corner of every industry and community. We couldn't exist anywhere else and have shaped the city in which we belong. Working with the people of Liverpool to improve lives and support communities is at the heart of why we were founded and why we exist today.

This is an exciting opportunity for a Campus Support Officer Driving (Facilities) to join the campus services team at Liverpool John Moores University. The team provide a range of porterage functions across the estate to our stakeholders whilst delivering the highest level of customer services. You will help provide a vibrant, secure, customer centric campus in which to study, work and visit. You will work an alternate shift pattern of earlies and lates.

For this role it is essential that you hold a full UK driving licence (maximum 3 points). You will also be required to demonstrate flexibility due to the shift pattern and respond to variations in business patterns in support of colleagues and customers.

As a Campus Support Officer (Facilities) you will have experience in a customer service, front of house role, ideally within facilities. You will be people focused and able to communicate effectively to demonstrate a positive, proactive and flexible approach ensuring the highest quality of service. You will display a good level of literacy and numeracy as well as IT. You will also hold a full UK driving licence with a maximum of 3 penalty points.

You will benefit from 30 days annual leave alongside public bank holidays, university closure days and a shift allowance of 12.5%. We aim to provide our staff with a healthy work life balance with several schemes available in which to support this. We support Continuous Professional Development which is why we provide opportunities to enable your growth.

This is an exciting time to join the university as we deliver the LJMU Strategy 2030 and its vision of LJMU as an inclusive civic university transforming lives and futures, by placing students at the heart of everything we do.

If you feel that this is the role you have been looking for and your skills and experience can make a real difference at LJMU, we look forward to hearing from you.

LJMU is an equal opportunities employer and welcomes applicants from all backgrounds and communities irrespective of age, transgender status, disability, gender, sexual orientation, ethnicity and religion or belief. All our appointments are made on merit.Please note all of our vacancies will be closed to applications at midnight on the advertised closing date, unless otherwise stated.

Proud member of the Disability Confident employer scheme

Are you passionate about making a difference in people’s lives? Do you have a caring nature and a desire to help others maintain their independence in their own homes? If yes, we want YOU to join our dedicated team of Domiciliary Care Workers!

What We Offer:
Flexible Working Hours
Competitive Pay Rates - With regular pay reviews and mileage allowance
Comprehensive Training - Full induction and ongoing support, no prior experience needed
Career Progression - Opportunities to grow within our company
Requirements:
Full UK Driving Licence ( A MUST) – This role involves traveling between clients, so having your own reliable vehicle is essential.
Preferrable someone living within locality or within easy drive.
A caring and compassionate nature
Ability to work independently and as part of a team
Excellent communication skills
Your Role:
As a Domiciliary Care Worker, you will:
Assist clients with personal care, medication, and daily activities.
Provide companionship and emotional support.
Help clients maintain their dignity and independence in their own homes.
Travel between clients' homes, providing high-quality care services.

Proud member of the Disability Confident employer scheme

We are looking for an enthusiastic and motivated person to fulfil the post of Early Diagnosis Cancer Support Worker, working within our Non Specific Rapid Diagnostic team.

You will work extremely closely with our Advanced Clinical Practitioner Nurse Specialists and assist, support and co-ordinate a smooth patient journey and pathway.

A large part of the role is providing administrative and co-ordination support to patients, families, consultants, cancer nurse specialists and other staff involved in the early part of the cancer pathway.

The successful applicant will ensure the efficient channelling and close co-ordination of the outpatient pathway ensuring robust communication between medical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust.

The post holder will demonstrate an understanding of cancer services, have excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.

The post holder will have excellent communication skills and be willing to undertake ongoing training and development. In addition, the post holder will be able to signpost patients and carers to the relevant sources of support and information appropriate to their needs.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements, click here

https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on social media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

An essential part of the role will be the working under the guidance of the clinical teams to co-ordinate patient appointments and diagnostic testing, also collection of data relating to the cancer patient’s journey.

Other key responsibilities of this role will be understanding the importance of data quality and managing a varied workload.

This varied workload will include patient contact via telephone, being a point of contact for referrals and service queries, typing letters where required, organising patient appointments and supporting the management of the MDT.

The successful applicant will ensure the efficient channelling and close co-ordination of the patient pathway ensuring robust communication between medical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust.


This advert closes on Wednesday 30 Oct 2024

Vacancy Details

We are seeking an outgoing and friendly individual who is highly motivated, to work as part of our Support and Advice Team. The team empowers and assists people with hearing loss with a wide range of issues. From supporting with letter translation and phone calls to helping people looking for new accommodation or a job, no two days are the same!

Working closely with our Local Authority and voluntary sector partners the successful
candidate will be good at building networks and professional relationships.

The ability to communicate in British Sign Language is essential for this role.

The Advice and Support Officer is an exciting and challenging role which includes:
- Delivering scheduled drop-in advice sessions in different locations for our communities
- Arranging one to one appointments and home visits to provide support,
information and advice
- Being allocated short term cases where an individual may need support with a particular issue or to achieve agreed outcomes over a period of 6-12 weeks
- Keeping up to date records of advice and support given

The candidate should have experience dealing with the public, excellent computer skills and the ability to work on own initiative, as well as part of a team.

We welcome applications from Deaf people and people with hearing loss.

Closing Date: Monday 11th November 2024

Further information on this role and an application pack can be found at
https://www.msdp.org.uk/vacancies/ alternatively

If you would like to have an informal discussion about the role, please contact Mark Hart mhart@msdp.org.uk to arrange a video call.

Provide specialised therapy input within the wheelchair service as part of the wider Community Equipment & Disability Advice Service. The post holder will provide interventions for service users with a wide range of posture and mobility needs. Within the Wheelchair Service / Community Equipment & Disability Advice Service ensure a high standard of clinical care for service users under your management, and mentoring more junior staff to do likewise. To provide interventions in a variety of locations, including the service users own home, nursing homes, schools and wheelchair clinics. To work as a specialist practitioner with a high degree of autonomy and clinical freedom. To work with other members of the multidisciplinary team to enable the service user to maintain a functional level of mobility and independence. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes. To provide specialist advice to other members of the multidisciplinary team and Community Equipment & Disability Advice Service regarding the wheelchair service management of service users with complex multi-pathological problems to ensure holistic care. Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural backgrounds and preferred ways of communicating Act as an advocate when representing patients and colleagues viewpoints to others Recognise and work within own competence and professional code of conduct as regulated by the relevant professional body Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures Prioritise, organise and manage own workload in a manner that maintains and promotes quality Deliver care according to national and local guidelines, working in partnership with other clinical teams/departments Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation Please refer to attached Job Description for a full list of duties and responsibilities.

An essential part of the role will be the working under the guidance of the clinical teams to co-ordinate patient appointments and diagnostic testing, also collection of data relating to the cancer patients journey. Other key responsibilities of this role will be understanding the importance of data quality and managing a varied workload. This varied workload will include patient contact via telephone, being a point of contact for referrals and service queries, typing letters where required, organising patient appointments and supporting the management of the MDT. The successful applicant will ensure the efficient channelling and close co-ordination of the patient pathway ensuring robust communication between medical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust.

Job Title: Housing and Community Officer
Salary: £30,000 per annum
Hours: 37 Hours Per Week
Type: Permanent
Location: Liverpool, L3
Start Date: ASAP

Join our client as a Housing and Community Officer and play a crucial role in shaping a thriving community. This position offers you the opportunity to make a real difference to residents' lives by supporting housing needs, managing tenancy matters, and contributing to neighbourhood well-being. Your work will directly influence housing services, from managing rent and benefits to working on community regeneration projects.

Key Duties and Responsibilities:

• Provide advice on tenancy matters, welfare benefits, and rehousing requests.
• Assist tenants with support needs to help them sustain their tenancies.
• Support the Property Services Manager with void turnaround targets and the lettings process.
• Assess housing applicants and manage allocations in line with the Lettings Policy.
• Ensure tenancy terminations and new lettings comply with policy and targets.
• Work to resolve tenant disputes and enforce tenancy conditions in collaboration with the Housing Management team.
• Assist with legal action to enforce tenancy conditions when necessary.
• Conduct estate inspections, monitor repairs, and liaise with colleagues to improve the environment.
• Promote tenant engagement in service delivery and decision-making.
• Attend internal and external meetings as needed.

Qualifications and Experience:

• Experience in a housing management role or knowledge of tenancy law is advantageous but not essential.
• Strong planning and organisational skills.
• Excellent communication and customer service experience, with a proven ability to work effectively with the public.
• Enthusiasm, drive, and a genuine passion for making a positive impact on the community.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Flexible working arrangements
Full- time opportunity, based in Liverpool
Generous above award rates Super Not-for-profit Salary packaging of up to $18,550

This position is ideally suited for individuals with experience as an  Enrolled Nurse  or  Registered Nurse , preferably in a community setting, who understand the aged care sector.
What you?ll be doing?
As the Aged Care Clinical Training and Recruitment Coordinator, referred to as the Staff Development Coordinator at CatholicCare Sydney , you will oversee the recruitment and training requirements of our Community Support Workers team. Some of your duties will include:

Undertaking administrative and project management activities to maximise the efficiency of processes and outcomes for the Staff Development and Home Care team
Working closely with the Scheduling team to understand recruitment needs and establishment of rosters to ensure the efficient use of the
... Click here to view more detail / apply for Home Care Clinical Training and Recruitment Coordinator

Administrator / Customer Correspondence Administration Assistant who has excellent administrative, customer service, organisational and communication skills is required for a well-established company based in Kirkby, Liverpool, Merseyside, North West England.


SALARY: £25,000 per annum + Benefits

LOCATION: Hybrid / Kirkby, Liverpool, Merseyside, North West England (L33)

The company operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week once you are achieving core competencies.

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Monday-Friday 9am-5:30pm


JOB OVERVIEW

We have a fantastic new job opportunity for an Administrator / Customer Correspondence Administration Assistant who has excellent administrative, customer service, organisational and communication skills.

Working as an Administrator / Customer Correspondence Administration Assistant you will play in integral role within the team, contributing to the smooth operation of customer support and communication processes. Your responsibilities will involve liaising directly with customers via SMS, email, and written correspondence to provide assistance, resolve queries, and deliver important information. This position is essential in maintaining a high standard of customer service and ensuring that all communications are conducted professionally and efficiently.

In your role as the Administrator / Customer Correspondence Administration Assistant you will be expected to strictly adhere to compliance requirements and industry regulations when interacting with customers. While full training will be provided to ensure you are well-versed in these standards, it is crucial that you consistently apply the company’s policies and procedures to all communications. This approach ensures that customer interactions are handled in line with best practices and organisational guidelines, fostering trust and upholding the company’s reputation for excellence.


CANDIDATE REQUIREMENTS

As the Administrator / Customer Correspondence Administration Assistant you will have the following skills and experience:

• Excellent written and verbal communication skills

• Good knowledge of Microsoft Office / 365 (including MS Word, Outlook)

• Polite and professional approach when dealing with customers

• Excellent customer service skills

• A good administrative background

• The ability to multi-task and prioritise workload


BENEFITS

The company offer a range of programmes and benefits to help their people and their families stay healthy and happy, including:

• Cycle to Work and Electric Car Salary Sacrifice schemes
• Free on-site parking, bike storage and shower facilities
• Childcare Vouchers
• Dental and Health Cash Plan
• Company Pension Plan
• Life Assurance and Colleague Assistance Program

RETAIL DISCOUNTS

They also offer 100’s of discounts on shopping, days out, restaurants, cinema, holidays and much more, including: Tesco, Ikea, ASOS, Nike, TK Maxx, BooHoo, JustEat, Deliveroo, B&M, Curry’s, Argos, Primark, Odeon, Pizza Express, Costa Coffee and many, many more…

HOLIDAYS

Holidays start at 21 days (rising to 25), plus 8 bank holidays


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12704

Full-Time, Permanent Admin Jobs, Careers and Vacancies. Find a new job and work in Kirkby, Liverpool, Merseyside, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

1) Assist general bed making, cleaning beds and lockers, bedpans, trolleys and preparing for new admissions.2) Decontamination of equipment as required and ensuring infection control measures are adhered to.3) Provide and receive information in relation to mothers and babies and escalate as appropriate to qualified midwife or doctor4) To undertake and be responsible for routine tasks with close supervision e.g. locating and filing in notes, preparing documentation and medical and surgical equipment in the department for use by the multidisciplinary teamSee job description for further duties and responsibilities.

Customer Service & Export Team Leader

• Salary - £35,000
• Location - Liverpool / Knowsley (L33)
• Hours - Monday to Friday (during core business hours)
• Contract - Full time, Permanent

My client is looking for an experienced and quality driven Customer Service & Export Team Leader to oversee their internal Customer Service team.

Working in a fast paced environment you will manage an intimate team tasked with handling and resolving incoming enquiries, producing quotes, processing orders, arranging shipping and dealing with distributors.

In this role as the Customer Service & Export Team Leader you will be responsible for:

• Responsibility for a small customer service team handling the coordination, management and processing of orders and requests from customers based both in the UK and internationally

• Coaching, training and motivating the team on a daily basis
• Acting as a senior point of contact
• Looking after the full export cycle with all the shipping documentation.

Person specification:

• Experience supervising / managing a customer service team
• Experience of sales order processing
• Strong knowledge of international shipping / export
• Strong IT skills

If you are interested in the role then please apply without hesitation

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.