Total 1,286 Customer Service job vacancies in Manchester, M22 4PJ

Job Title: Service Manager
Contract Type: Permanent
Salary: £35,137.71 (£36,358.34 is achieved after 18 months successful performance in the role)
Working Hours: Full time 37.5 hours per week
Working Pattern: Working Monday to Sunday on a rota basis between 7am and 10.30pm, with alternative weekends
Location: Rochdale, Keswick Gardens, Greater Manchester

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.

The difference you will make as Service Manager

This role is based in a supported housing environment with a vulnerable and diverse group of customers.

You will manage a team of support staff working Monday-Friday 9-5 across three schemes in Swindon.

All three schemes are commissioned to provide low-medium housing-related support. Swindon Young Parents has two sites providing services for young parents aged 16-25 and the Booker House provides services for customers aged 18+ with learning disabilities.

As Service Manager, it would be your job to provide motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.

About you

We are looking for someone with:

• Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
• Have conflict resolution skills and be confident and consistent when making decisions
• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

We are currently hiring for a Learning & Behaviour Support Assistant to begin at a dynamic school in Bolton, Greater Manchester. This is a temporary role with the view to becoming permanent, beginning as soon as possible.

The successful candidate will assist the Year Progress Leads in ensuring that all students maximise their progress and attainment by supporting them to remove any barriers to learning. They need to be role models in terms of conduct, dress and professionalism and in the way that colleagues and students are treated. The postholder is expected to support the academy’s ethos at all times. They will liaise closely with the staff across the academy to ensure that the students pastoral needs are fully met.

Purpose of the Job:

Support the Teachers and Year Progress Leads in overseeing the academic, pastoral and welfare of all students.
Support positive behaviour through a range of interventions, rewards and consequences, using careful analysis of data to identify students in need.
Support the welfare of the students; follow up incidents, maintain accurate and detailed records, meet with parents as required, liaise with appropriate support staff, liaise with outside agencies as appropriate.
Support the organisation of any whole year group trips or other activities, such as alternative curriculum days, charity events, options process, enrichment and programmes of revision, as appropriate to the year group.
Respond to parental enquiries as appropriate through telephone calls, emails and meetings, and keep accurate records of all communication with parents.
Support the monitoring of attendance of all students and work with tutors, the Attendance Officer and Year Progress Leads to maintain excellent attendance across the year group, putting interventions in place as appropriate.
Ensure that all students are properly safeguarded at all times
Contribute to the personal development of all students.
Encourage and motivate students’ involvement in critical events (e.g. induction, work experience, interviews, career guidance, etc).
Offering support to students with welfare problems, through discussion, practical resolutions and where necessary signpost to support
Contribute to the mentoring of under-performing students.
Support the aims, values, mission and ethos of the academy and participate in a team approach to all aspects of school life
Attend and contribute to staff meetings and INSET days as required, and identify areas of personal practice and experience to develop.
Safeguarding

Ensure personal understanding of the duties and responsibilities in relation to child protection and the safeguarding of children and young people. This includes understanding of the academy Child Protection Policy, Safeguarding policy and Code of Conduct.
Ensure all issues relating to pupils are reported immediately to the delegated member of staff
Attend mandatory training and refreshers to ensure a personal and up to date understanding of safeguarding requirements
Health, Safety & Security

Ensure a personal awareness of and compliance with, policies and procedures related to health, safety, and security, confidentiality, and data protection
Ensure concerns are reported immediately to the delegated member of staff
Attend mandatory training and refreshers to ensure personal and up to date understanding of relevant policies and practices
Equity, Diversity & Inclusivity

Contribute to the development of a workplace culture that promotes equity, diversity and inclusivity
Other Duties

The post holder may be expected to carry out duties other than those given in the job description where the level of responsibility is similar and he/she has appropriate qualifications or receives appropriate training to carry out these duties
To embody the academy’s values both on and off site.
As a new academy, job roles will evolve as the school grows and develops. The above list is not exhaustive and may be subject to amendment in due course in discussion with the relevant employee.
MAT Recruitment is committed to safeguarding and promoting the welfare of children and young people in line with KCSIE 2023. In order to meet this responsibility, we follow a rigorous selection process.

MAT Recruitment is an equal opportunities employer; therefore, we welcome applications from all suitably qualified persons.

We are seeking a dedicated and experienced Behaviour Support Worker to join our team on a temporary to permanent basis for the right person. The ideal candidate will have a strong background in supporting individuals with Social, Emotional, and Mental Health (SEMH) needs. The role involves implementing behaviour management strategies and fostering a supportive environment to promote positive behaviour and emotional well-being.

Key Responsibilities: - Provide direct support to individuals with SEMH needs. - Implement behaviour management strategies to address challenging behaviours. - Utilize Team Teach techniques to ensure a safe and supportive environment. - Collaborate with staff and stakeholders to develop and implement individual behaviour plans. - Maintain accurate records of interventions and progress. - Support individuals in developing coping mechanisms and social skills.

Qualifications and Skills: - Proven experience working with SEMH needs. - Certification in Team Teach. - Valid DBS check. - Strong behaviour management skills. - Excellent communication and interpersonal skills. - Ability to work collaboratively as part of a team.

To Apply: Please submit your resume and a cover letter detailing your relevant experience and qualifications to david.palmer@matrecruitment.com.

Bury College Education Trust are seeking to appoint a positive and energetic Special Support Assistant to work at Park View Primary School. This will be a temporary position until 31st August 2025, as this role is subjected to and directly linked to the funding stream for SEND.
Do you have the drive, passion, and commitment to deliver outstanding support to help young people. If so, joining the Bury College Education Trust support team might just be the best career move you ever make. This is your opportunity to join a dedicated team of support staff who are committed to providing the best possible education for our pupils.
Who we’re looking for -
We’re looking for a dedicated individual to provide tailored support to our pupils. You will be committed to making a positive difference to young people’s lives and in supporting and developing their learning. Your intervention will help enable an outstanding learning environment for our young people, providing the support they need to succeed.
The successful candidate will be a committed team player with excellent organisational and technical skills. You will have the ability to effectively support learning and teaching, and to develop relationships across our school and the BCET community.
You will have:
NVQ Level 2 Teaching Assistant or equivalent.
Working with children in a school setting.
Experience of working with children with SEND.
The ability to maintain positive relationships with pupils and other adults.
The ability to work with pupils on a one to one, small groups and whole class.

Application Process
To apply for this vacancy please complete the job application and return to Mrs Emma Udall, Headteacher at Parkview@bc-et.co.uk. You should ensure your application form and supporting statement address all elements of the person specification. We will only consider candidates who meet the vast majority of the essential criteria outlined in the person specification.

Our Commitment
We are equally committed to eliminating discrimination and encouraging diversity. We aim for our workforce to be representative of society and that each employee feels respected and able to give their best. We are committed to providing equality and fairness in our recruitment and employment practices and not to discriminate on any grounds. We oppose all forms of unlawful and unfair discrimination.

Post details;
Grade 6 – Actual Salary £16,718 (Term time only 30 hours pw)
This will be a temporary position until 31st August 2025, as this role is subjected to and directly linked to the funding stream for SEND.
Bury College Education Trust is committed to safeguarding, safer recruitment and promoting the welfare of pupils. Our comprehensive recruitment and selection processes aim to discourage and screen out unsuitable applicants. Successful candidates are subject to rigorous pre-employment checks.
The successful applicants will be required to complete an enhanced DBS check a satisfactory medical report arranged by school and satisfactory references.

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

Sugarman Health and Wellbeing is currently seeking a Care Assistant to provide care and support to a Service User with C2 spinal cord injury with a Tracheostomy and fully dependent on ventilation to breathe. The service user has full capacity and care will be provided in the Service user's own home.

We are recruiting for individuals with Excellent interpersonal skills, resiliency, and an eagerness to make a real difference in someone's life are all key to being successful in this role.

This is a fantastic opportunity for care professionals with an interest in specific complex conditions who want to develop their skills and knowledge whilst gaining experience.

In return you would become an essential part of his life and make an impact promoting their independence and daily life activities in the safest manner possible and become part of our existing care team in fulfilling this exciting role.

We are looking to employ carers who are passionate about giving the best care they can and promoting independence.

• Experience in care: Essential
• Driver: Essential - Able to drive a mobility van
• Job Title: Health Care Assistant
• Hourly Rate: £12.00 up to £18.50 (following probation and compliance period increase rate once clinical sign-off up [ tp £18.50ph)
• Starting pay Days shifts Monday to Friday £12ph weekdays & £15.50 weekends
• Starting pay Night shifts Monday to Friday £14ph weekdays & £16.50 weekends
• Package Location: Ripponden
• Shifts Available: 07:00 - 19:00 Days or 19:00 - 07:00 nights

Investing in our people is of the utmost importance to us. Harnessing potential, we want to improve your job satisfaction and endeavour to support your career aspirations with our training and development programme.

Main Responsibilities of a Health Care Assistant

• Support a client with a spinal injury, tracheostomy and ventilator
• Flexible in working both days and nights over a 4 weekly Rota period
• Moving and Handling
• Personal Care
• Prepping and cooking meals
• Supporting and maintaining all clinical needs
• Must be a driver
• Nonsmoking/vaping
• Enabling an active lifestyle
• Bowel management/care
• Physical jobs included, such as gardening, digging and long walk

Sugarman Health and Wellbeing Benefits:

• Full training support from our nursing team to up skill you in managing clinical needs
• Weekly pay and automatically enrolled into pension scheme
• Monthly Rota
• Opportunity to go on holiday abroad and go away in the UK
• Career progression with full support from management
• QCF training course offered with this role

Experience/Skills Required for this Health Care Assistant role:

• Minimum 1 years' experience in care
• Willingness to undertake training
• Effective communication skills (Fluent in English Language)
• Ability to handle clinical care in the community
• Attention to detail
• Positive attitude

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHAK

Proud to be winner of the 2023 National Care Awards Large Care Home Group

About the Home

• Gildawood Court, Nuneaton, Warwickshire, CV11 4PJ
• 60 Bedded Residential, Dementia and Palliative Care Home
• Carehome.co.uk Review Score: 9.4
• CQC Score: Good

About the role

• Senior Care Assistant
• Full-time 44/48 hours; working alternate weekends
• Night position available
• £12.90 per hour

What will Aria Care Offer you?

• Blue Light Discount Card
• Holiday & days out discounts
• Long service awards
• Recognition programme
• And much more!

We are looking for a compassionate Senior Care Assistant to support both residents and staff in their everyday lives. If you are someone who enjoys taking a leadership role and encouraging development and growth within your team, a senior care assistant position at Aria Care is the role for you.

We are proud to be a diverse and inclusive employer and thrive on learning from each other’s cultures, beliefs, and experiences. If you are empathetic, respectful and have a growth mindset, Aria Care is the perfect place for you.

It would be great to hear from you!

MAJOR DUTIES:

• Directs, plans, and assigns work priorities for subordinates, demonstrates expertise in all phases of claims processing, and has final technical authority over the final work product.
• Advises the division manager or assistant division manager on the daily operation of assigned team(s) (e.g. performance and workload management), in order to achieve goals and objectives of VA benefits programs as they relate the division.
• Liaises with other government and non-government agencies such as Veterans Service Organizations (VSO) to facilitate cooperative efforts/exchanges in programs benefiting veterans.
• Responsible for supervising personnel (e.g. issues supervisory instructions, evaluates subordinate performance, hears and resolves employee complaints, effects disciplinary actions, identifies training needs, and conducts interviews to include making recommendations for position appointments, promotions, or reassignments).
• Provides oversight when responding to higher level inquiries or obtaining necessary information or evidence to ensure pending claims are properly adjudicated.
• Maintains effective labor/management relationships and accomplishing personnel management duties in accordance with applicable laws, policies, labor/management agreement, and employment opportunities, laws, directives, and regulations.

Work Schedule: Monday-Friday; 8:00am-4:30pm
Compressed/Flexible: Negotiable
Telework: Available
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Veterans Service Representative GS-0996-13; 02101A
Relocation/Recruitment Incentives: Not authorized
Financial Disclosure Report: Not required

Starting at $88,520 Per Year (GS 13)

As a Continuing Healthcare Independent Review the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the Continuing Healthcare Team to deliver NHS Englands statutory function to facilitate Independent Reviews of CHC eligibility. If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Officer
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £11.59 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Provide professional friendly support and guidance to users of online services via a variety of channels (telephone, webchat, email), in line with quality standards, to ensure the delivery of a high quality user-focused service on a daily basis and deliver a service focused on quality as well as timeliness
• Triage users to relevant services, using HMCTS prescribed service scripts and knowledge base on a daily basis, to ensure users get the right information they need at the right time, so that everyone understands what is needed and what will happen
• Jurisdiction-related administration using HMCTS predefined protocols and processes to process non-automated work
• Undertake case-readiness assessment and progress the case to the next phase, and providing information to allow users to understand what the next stage is and what they can expect next
• Identify users requiring extra/different support and undertaking basic assessment of users' Assisted Digital needs, in accordance with procedure and referring suitable cases to a third party supplier on a daily basis, to ensure users understand and can participate in the new digital process
• To handle, and where possible resolve, first contact user complaints in accordance with predefined HMCTS policy and procedures so that users feel they have been listened to and that their complaint has been handled fairly. Update the CRM system so details do not have to be repeated to a different CTSC Support Officer
• Read relevant Knowledge articles to maintain accurate and up-to-date knowledge of processes and systems, to be able to provide users with the right information, when they need it with no delay or confusion
• Proactively engage with HMCTS workforce planning / shift allocation tools to ensure business requirements are being met
• Work as part of the team in considering continuous improvements necessary for effective delivery and feeding these into the wider CI channels

Requirements:

• Able to follow well established processes and detailed instructions.
• Strong administrative skills with proficiency in Microsoft Office packages
• Excellent communication skills, both written and verbal.

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Group HSE Manager - Manufacturing - £50,000 to £60,000

About The Company

Based in the Greater Manchester area, my client an established, privately owned Manufacturing business are currently looking to recruit an experienced HSE Manager with extensive experience across the General / Industrial Manufacturing sector.

As Group HSE Manager you will take responsibility for managing and overseeing the Group's manufacturing facilities across 4 sites in the Greater Manchester area, ensuring compliance with Health & Safety in accordance with company procedures, local authority and national & international legislation.

Group HSE Manager - Responsibilities

• Manage all health and safety related issues across 4 manufacturing facilities
• Ensure legal compliance for health and safety by conducting regular audits and inspections
• Lead training with new and existing members of staff whilst identifying and assisting in any staff development opportunities, including the maintenance of training records and development of training plans
• Effective internal communication in all health and safety issues, keeping site managers and production leaders aware in a prompt and timely manner
• Use continuous improvement techniques to improve the HSE performance and management system
• Control and manage department budget spend
• Assist and support in the creation, implementation and review of Risk Assessments, safe working procedures and method statements across all sites
• Ensure all Group activities are conducted safely and within the company's Health and Safety Procedures, including the correct PPE and suitable equipment for the areas of work.
• Ensure a positive and pro-active health & safety culture is maintained.
• Chair all monthly health & safety meetings across the Group and to record such meetings and take/manage actions on the findings raised
• Ensure accidents and near-miss investigations are conducted in a timely manner, including root cause analysis and corrective action implantation.
• Coordinate and arrange the preparation of site asbestos and fire risk assessment surveys across the entire Group, coordinating the management of actions as a consequence, in conjunction with the appropriate General Managers
• Complete and document quarterly housekeeping / workplace inspections and manage internal actions with the appropriate General Managers /Production Managers / Team Leaders etc.
• Complete COSHH assessments as needed and involvement in MSDS documentation review / compilation.
• Ensures compliance of company policies, procedures, and objectives regarding processes, initiatives and projects
• Ensure Quality, Health, Safety and Environmental standards are adhered to including the requirements of ISO9001, 14001 & 45001

Group HSE Manager - Education & Experience Requirements

• Ideally hold NEBOSH Diploma or similar qualification
• Previous experience in a similar single or mutli site Senior HSE Management role, with a demonstrable track record of driving behavioral safety and a culture of zero harm
• Previous experience of working with fast-paced, process-based general / industrial manufacturing environments
• Proven experience in driving change and improvements, with the ability to influence at all levels of the organisation
• Knowledge and experience of DSEAR / ATEX requirements would be extremely beneficial
• Previous experience across process-based manufacturing environments such as Technical Textiles, Rubber / Polymer, Plastics manufacturing would be highly beneficial

For further details on this exciting opportunity please contact Jason Wallis in the first instance

Job Description

Service Care Solutions has a new and exciting opportunity which has become available working as a Leaving Care Personal Advisor for Rochdale Council.

This company is seeking a Personal Advisor to join their Cared For Children - Step Ahead Service in Rochdale. The successful candidate will be responsible for providing advice, support and guidance to young people preparing to leave care. The Personal Advisor will play a key role in supporting young people with their transition to adulthood, establishing and maintaining positive relationships with them to ensure they have positive outcomes.

Key responsibilities

• Meet the responsibilities of the Local Authority for young people 16 years and over who have entitlement under the Children Leaving Care Act (2000)
• Deliver high quality support for young people, managing existing and future risks through Pathway Plan assessments
• Create plans which ensure the individual needs and strengths of young people are appropriately considered
• Assist young people to engage with support services provided by both statutory and voluntary agencies
• Provide advice and expertise to promote the service and represent the rights and needs of young people

Requirements

• Experience working with care experienced young people
• Knowledge of the Children Leaving Care Act (2000)
• Excellent communication and interpersonal skills
• Ability to work proactively with appropriate partner agencies to assess the individual's needs
• Enhanced DBS including a barred list check against the child workforce

APPLY NOW - Send your CV to John… John.deane@servicecare.org.uk

Why Service Care Solutions?

• A Dedicated consultant specific to your area of work with up to date knowledge on markets and new positions.
• We operate nationwide working with both public and private domains.
• All Compliance paid for including DBS and Social Work registration.
• We operate 3 payrolls per week
• Bring your Job to us bonus of £250
• Refer a friend Bonus of £250

Service Care Solutions is currently working alongside a forward-thinking local authority based in Greater Manchester. They are looking for a Senior Childcare Lawyer to join their expanding legal team. This is an excellent opportunity to work amongst legal experts and progress your career.

This role pays a competitive rate of £45-£55 an hour, depending on experience.

Responsibilities as a senior childcare lawyer:

• Able to handle high caseload in childcare cases from start to completion.
• Preparing Legal documents and correspondence.
• Advocacy skills to represent the Council in contested proceedings.

About you as a senior childcare lawyer:

• Qualified with at least 3 years of experience in child care law
• Drafting Legal documents to a high-quality standard
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Benefits:

• Hybrid Working
• Flexible Hours
• Weekly Pay

If you or someone that you know would be interested in applying to the Senior Childcare Lawyer vacancy, then don't hesitate to get in touch with Aanisah Khan via email, Aanisah.Khan@servicecare.org.uk, or via phone at 01772208969.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Shifts Available: Monday to Friday, 37.50 hours per week, with availability to be on call or work weekends where necessary



About ICare Group:

At ICare Group, we are more than just a care provider—we are a community-focused organisation dedicated to enhancing the quality of life for those we serve. Our Home Care (Domiciliary Care) services offer essential support to individuals in the comfort of their own homes. As an Assistant Care Manager, you will be instrumental in ensuring our clients receive exceptional care, while supporting the operational efficiency and growth of our services. If you have a passion for making a positive impact and thrive in a dynamic environment, we would love to hear from you!



Why Work with ICare Group?


£125 Welcome Bonus: Receive a welcome bonus upon joining (terms and conditions apply).
Refer a Friend Scheme: Earn £125 for both you and your referral through our 'Refer a Friend' Scheme (terms and conditions apply).
Quarterly and Annual Carer Awards: Be recognised and rewarded for your commitment with our Carer Awards.
Blue Light Card: Enjoy discounts at hundreds of high street retailers and well-known brands. We will reimburse the cost of your Blue Light Card!
Employee Assistance Programme: Access free, practical, and impartial support for you and your family.
Mileage Allowance: We offer a mileage allowance to cover the costs of travel during your visits.
Uniform and Infection Control Equipment: Full uniform provided, including free infection control equipment.
Dedicated People and Wellbeing Team: Access to a supportive team focused on your wellbeing.
Comprehensive Training: Receive fast-track training, paid induction, and 3 days of on-the-job shadowing. We offer ongoing development, with opportunities to advance your career.
Growth Opportunities: We are committed to helping our employees grow and develop their skills, offering opportunities for career advancement.
Supportive Environment: Join a team that values your contributions and supports your growth. ICare Group fosters a collaborative environment where your skills and dedication are recognised, appreciated, and rewarded.
Make a Real Difference: Your leadership will directly impact the quality of care provided, enhancing the lives of our clients.
Weekly or Fortnightly Pay and Pension: Enjoy the stability of weekly or fortnightly pay and contribute to our stakeholder pension plan.
Toll/Bridge/Tunnel Costs Covered: We cover costs incurred if you need to take a toll road, bridge, or tunnel route to and from your ICare place of work (terms and conditions apply).




What You Will Do:


Support Management: Assist the Registered Care Manager with the day-to-day management and coordination of the branch to ensure it operates efficiently, profitably, and delivers the highest standard of domiciliary care.
Record Keeping and Reporting: Maintain accurate records, produce reports, and investigate complaints from service users and employees.
Recruitment and Staffing: Maintain and grow the team by actively recruiting new care staff, guiding them through the recruitment process, and producing weekly staffing rotas.
Business Development: Actively seek new business opportunities and support the commercial growth of the branch.
Operational Compliance: Stay informed about up-to-date operational issues and methods. Ensure compliance with health and safety, emergency regulations, and operational policies.
Emergency Duties: Undertake out-of-office duties as necessary, including providing emergency hands-on care, undertaking on-call duties, attending social events when required, and offering emergency telephone assistance to care staff.
Liaison and Coordination: Effectively liaise with other departments, employees, key stakeholders such as commissioners and customers, and the public at large.
Additional Duties: Perform other duties as requested.




What We Are Looking For:


Previous experience in a managerial or supervisory capacity in the domiciliary care sector is essential.
NVQ/QCF Level 3 in Health and Social Care required. Level 5 in Health and Social Care is desirable or working towards.
Proven ability to effectively lead, delegate, and mentor staff.
Excellent communication skills and a compassionate, empathetic nature.
High level of organisational skills with the ability to produce staffing rotas and manage multiple responsibilities.
Ability to work flexibly, including extended hours where necessary, and provide hands-on care during staff shortages.
A friendly, supportive demeanour with a genuine passion for assisting those in need.
Willingness to work collaboratively in a fast-paced environment and support your colleagues.
A valid driving license and access to a vehicle are required.
Hold or willing to obtain work related car insurance.
Willingness to undergo enhanced DBS clearance.




Ready to Make a Difference?

If you are passionate about leading a team and making a positive impact in the domiciliary care sector, apply now by visiting our careers page at careers.icaregroup.co.uk. Join us at ICare Group and help us make a difference in the lives of our clients!



Equal Opportunities:

ICare Group is an Equal Opportunities employer committed to fostering an inclusive work environment that supports and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any legally protected characteristic.

If you require any reasonable adjustments or accommodations during the recruitment process, please contact us. Please note we reserve the right to close the vacancy early should we receive suitable applications. If you do not hear back from us within 14 days, please consider your application unsuccessful on this occasion.

As a Continuing Healthcare Independent Review the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the Continuing Healthcare Teamto deliver NHS England’s statutory function to facilitate Independent Reviews of CHC eligibility.

In particular the post holder will provide and coordinate administrative and secretarial services; including for example, the preparation of agendas and minutes, taking appropriate follow-up action as required. Supporting the team with the management of projects, gathering information and undertaking enquires as and when is necessary for the head of department, teams and the department.

· Provide specialist secretarial/administration support and advice to the teams and/or Sector to support a number of initiatives by:



· Taking telephone calls from members of the public or their representatives either in relation to your own case load or matters for the wider CHC team. To use their initiative when dealing with phone calls and messages.



· Undertaking all administrative duties such as photocopying and prioritising mail and e-mail. Distributing as appropriate.



· Sorting and prioritising all incoming mail and e-mail, distributing as appropriate.



· Coordinate the caseloads to the Independent Chairs, taking account of availability and case complexity and clarify the appropriate type of panel members required



· Monitor that the IRP report is acted upon by the appropriate ICB Accountable Officer and CHC Lead within the appropriate timescale – escalating to the CHC IRP Manager where necessary



· Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner.



· Organising and planning events as directed, providing all necessary supporting in local materials.



· Required to input, monitor and check data produced and required for on-going programmes and projects.



The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

As a Continuing Healthcare Independent Review the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the Continuing Healthcare Teamto deliver NHS England’s statutory function to facilitate Independent Reviews of CHC eligibility.

If you like what you have read and think you have the skills and experience, we needthendon'tdelay,applytoday!Wegetlotsofapplicationsforourrolesandso we sometimes have to close our posts early.Don't miss out!


This advert closes on Thursday 28 Nov 2024