Total 22 Customer Service job vacancies in NG2 4EU

Nottingham City Council is seeking an ambitious, visionary leader for the role of Director of Adult Social Care and Health. This pivotal role requires a highly skilled and dedicated individual to strategically guide and manage adult social care services, enhance health and well-being across the city, and foster a customer-focused environment that upholds the values of our "One Council" ethos.

The successful candidate will champion innovative, partnership-oriented approaches to address the complex needs of our community and transform the delivery of adult social care in Nottingham.

If you’re looking for a role at the heart of an organisation where you can play a key role in its continued improvement, and influence the future of a vibrant city, this could be the perfect next step in your career.

Why Join Us?

This is an exciting time to join Nottingham City Council. We have a clear vision and a plan to improve, recently approved by Councillors and Commissioners. We are on a journey to becoming a council that delivers with clear purpose, is financially sustainable, and well-run. As Director of Adult Social Care and Health, you will play a key role in supporting that journey – ensuring the organisation is informed and involved.

In this role, you will:

Support the development of relationships with key partners, citizens, and other stakeholders.

Make a meaningful difference in the lives of Nottingham’s residents.

Lead change within a growing and progressive council.

The Opportunity

You will lead by developing service strategies and customer-focused propositions that prioritise service user voices, while fostering a culture of continual improvement and organisational excellence. Your leadership will help drive service delivery improvements and position Nottingham as a city of innovation and opportunity.

Key responsibilities include:

Strategic Leadership: Develop and implement service strategies that align with the Council’s corporate priorities and vision.

Building Partnerships: Create collaborative relationships across the public, private, and voluntary sectors to deliver integrated health and social care services.

Driving Operational Excellence: Oversee service design, performance management, and financial accountability, ensuring resources are managed effectively.

Community Leadership: Act as a key representative for Nottingham City Council, enhancing the city’s reputation through innovative community partnerships.

Champion Transformation: Lead and implement innovative approaches to adult social care, ensuring services are responsive, efficient, and impactful.

Budgetary Constraints: Will be responsible for managing budgetary constraints and ensuring effective allocation of resources within the department

Who We’re Looking For

We’re looking for a seasoned leader with a strategic mindset and extensive experience in adult social care and health services. The ideal candidate will have:

Visionary Leadership: Experience in leading the development of customer-focused service strategies that prioritise service user voices and promote continuous improvement.

Collaboration: The ability to build strong partnerships across sectors and foster a networked governance model to enhance service delivery.

Operational Excellence: A proven track record in overseeing service performance and managing resources effectively.

Community Engagement: A deep understanding of the importance of community partnerships and safeguarding practices, particularly for vulnerable adults.

Experience in Transformation: Leading major change initiatives and advancing service improvements, particularly in areas such as mental health, learning disability services, and housing solutions.

Must be an extremely experienced and qualified Social Worker, with a proven track record in the field.

Why Nottingham City Council?

At Nottingham City Council, we don’t just offer jobs – we offer careers with purpose. Alongside a competitive salary, you’ll enjoy exceptional benefits, including a generous pension scheme and ample leave entitlement.

Additional benefits include:

Flexible working arrangements, including hybrid working, to help you balance your professional and personal life.

Professional development opportunities that support career progression in a dynamic and inclusive environment.

A commitment to equality, diversity, and inclusion in all areas of our work.

If you’re passionate about transforming adult social care, committed to customer-oriented leadership, and eager to make a significant impact in Nottingham, we invite you to apply. Join us in building a healthier, more resilient community for our citizens.

• This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, is an essential requirement for the role.
• This post is politically restricted.
• A DBS enhanced check for a regulated activity is required for this post.
• The role requires you to participate in the on call rota.

You can find the job description for this post here

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries, please contact Lucy Wesson, Senior HR Consultant-Recruitment, via email at lucy.wesson@nottinghamcitygov.uk.

All candidates are advised to have an informal discussion with Vicky Murphy, Corporate Director of Adult Social Care and Health prior to submitting an application. In order to arrange please email Tayyibah Ahmed (tayyibah.ahmed@nottinghamcity.gov.uk) to organise.

Closing Date: 1st December 2024

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home

By applying to this job, you agree to our Terms & Conditions.

Proud member of the Disability Confident employer scheme

Contract Type: Permanent

Working Hours: 37 hours per week

Worker Type: Onsite Worker

Salary: Starting Salary is £25,992 (Level one) rising to £26,835 (Level three) per annum (pro rata for part-time)

Location: Spring Meadow, 55 Meadows Way, Nottingham, NG2 3DZ

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

Care Workers at Level 2 implement Care Plans and report any concerns or reasons care plans cannot be followed, as well as monitoring care and welfare of citizens, recording accurate information on running records, communication books, care plans monitoring charts (e.g. weight monitoring, falls, etc.) and other written and electronic communications as required.

Care Workers at Level 2 are also expected to work and cooperate with other professionals, as well as citizens and their meaningful others, to ensure a shared approach to care and support and continuity of care and treatment

To provide safe and appropriate personalised care and support to citizens in a way that that maintains their dignity, maximises independence and gives them choice and control over the way their care is provided. This includes writing and maintaining individual person centred care plans and the administration of medication.

To work in any area of Adult Social Care, whether in the home, the community or within a Council establishment and to be prepared to work with Citizens with different and varying needs.

About You

The ideal candidate will have:

• Ability to assist and support citizens to exercise choice and control in accordance with their needs, preferences and aspirations
• Encourage, motivate and support citizens to maintain or regain maximum independence in all aspects of daily living and purposeful activities.
• Develop and coordinate leisure and social activities that promote self esteem, confidence and a purposeful day. This can include one to one or conversations, group activities, supporting citizens with their individual interests, developing or maintaining contact with family, friends and community, accompanying citizens on outings, collection of shopping, pensions etc
• Ability to write and maintain up to date individual person centred care plans for citizen

- A DBS enhanced check for a regulated activity is required for this post.

You can find the job description for this post here

SPONSORSHIP – please note that this role does not meet the relevant salary threshold criteria for Skilled Visa sponsorship, and therefore applicants requiring sponsorship are unable to apply.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Russell Boultby, by email at Russell.Boultby@nottinghamcity.gov.uk

Closing Date: 29th November 2024

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: TBC

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home

By applying to this job, you agree to our Terms & Conditions.

Same Posting Description for Internal and External Candidates

Proud member of the Disability Confident employer scheme

Contract Type: Permanent

Working Hours: 37 hours per week Monday - Friday 8:30 am - 5:00pm

Worker Type: Onsite Worker

Salary: Starting Salary £25,992 (level one) to £26,385 (level three) per annum (pro-rata for part-time)

Location:  Crocus Field Children's Residential Home, Arkwright Walk, Nottingham. NG2 2HN

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here

About the Role

To provide a comprehensive and flexible council-wide tailored business support service to internal and external customers of Nottingham City Council, enabling consistency of service delivery across the council and wider community.

Business Support Officers are expected to advise and respond to a range of enquiries from customers, signposting to services and requesting responses on their behalf. They will also organise, maintain and develop information systems, progress chase on a range of matters to ensure colleagues achieve Corporate, Departmental and external deadlines, as well as effectively communicating with internal and external customers face to face, in writing and over the telephone while adhering to the business support standards.

The successful candidates will provide administrative support to the team at Crocus Field Children's Residential Home who provide short term care for children up to the aged of 18. The candidate will be expected to provide holiday and sickness cover for Business Support Colleagues in other residential homes across Nottingham.

About You

• Ability to use a computer in order to prepare correspondence and maintain computerised records, and able to adapt to new IT packages;
• Ability to work under pressure and to fixed deadlines;
• Good written and verbal communication skills;
• Sensitivity to the needs of customers and staff.

-          A DBS enhanced check for a regulated activity is required for this post.

You can find the job description for this post here

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Kevin Bianco, Service Delivery Manager, by email at kevin.bianco@nottinghamcity.gov.uk or call 0115 876 2738.

Closing Date: 6th December 2024

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: 12th December 2024

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home

By applying to this job, you agree to our Terms & Conditions.

Proud member of the Disability Confident employer scheme

As a Food Service Assistant at HMRC Nottingham NG2 2GD, You're a real people person with excellent communication skills, Mainly customer facing, You'll interact with our clients and colleagues every day, improving quality of life for all that you meet.

What you’ll do:

• To manage Coffee shop and provide support in the preparation, cooking and serving of food and beverages.
• This is a dual role that would require you to also work in our Hospitality department.
• To lead shifts when assigned by line manager, taking responsibility for delivering brand standards in, but not limited to cash management.
• Opening the unit, preparing for the shift, closing the unit, orders, monitoring and delivering high standards of customer service, accepting deliveries
• To perform the role of float where required
• Train all new team members to Barista level using appropriate training material
• Take responsibility for checking the quality of the espresso by accurately measuring & recording the grind & dose
• Ensure all drinks are made and served to brand standard
• Support team throughout shift to ensure delivery of service to brand standard
• Identify any gaps in training and undertake any training as required
• To ensure all coffee equipment is in good working order and report any faults as required

What you bring:

• Positive attitude, professionalism and respect for others
• Basic food-handling skills
• No previous experience required
• Fully trained to Barista standard with full understanding of brand standards.
• Literate & numerate
• Ability to communicate effectively with customers, client & staff
• Passionate , friendly and diligent
• Ability to work with a team, and on own initiative
• Flexible approach to the role

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied

Ready to be part of something greater? Apply today!

• 37.5 hours per week
• Shift pattern/ hours-Mon-Fri various shift patters between 6:30 and 17:30
• £11.44per hour
• Easy access via public transport

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is Nottingham

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Customer Sales Advisor

Minimum Requirements: 1 years targeted sales experience within the last 3 years.

Location: Remote, Mainland UK only

Competitive salary and bonus: £23,000 plus average bonus earning potential of £8,700 per annum. Uncapped bonus

Hours: 37.5 hours per week on a rotational shift pattern between the hours of 8am - 8pm, Monday to Sunday.

Start date: 13th January 2025

Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

Right now, we're recruiting Customer Sales Advisors in a role that offers great work life balance, working from home and an engaging onboarding experience.

The role you'll do:

As a Customer Sales Advisor in our busy Beko Europe department, you'll be the first point of contact for customers looking to register their appliances. Day-to-day, you'll:

• Provide excellent customer service and register appliances efficiently.
• Use your sales and communication skills to upsell products
• Build rapport with customers, get to know their individual needs and put their interests first

How you'll be rewarded:

• 33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year
• Investment in your career - Development through ongoing coaching and clearly defined progression opportunities
• Employee discounts - Access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers
• Sales bonuses - Each month you'll get the chance to earn some extra take home pay
• Health and Wellbeing - Discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy
• Pension scheme - Matched employer contributions up to 5% of basic salary
• Life assurance - Employer funded cover of 4x basic salary
• A free annual D&G protection plan - Access to discounted rates for family and friends too
• Incentives - Regular incentives with amazing prizes to be won
• Employee assistance programme - Free support and advice on relationships, physical and mental health, financial assistance and more
• And many more benefits - Including travel loans, car leasing and Cycle to Work and Salary Finance schemes

What else to expect:

• In a 3-week training programme (Mon - Fri: 09:00 - 17:30) you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience
• This department has rotational shift patterns based on a 37.5-hour contract, between the hours of 8am to 8pm Monday to Sunday. You would be working 1 full weekend and 2 Saturday's on a 8-week rotational schedule.
• Working from home
• We'll provide all the equipment you need, but you must have broadband access

The experience and skills you need:

• 1 years continuous and targeted sales experience within the last 3 years
• A driven mindset with strong customer service and sales skills and a love for hitting targets
• Experience of working autonomously or in a home-based position
• Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
• A team player committed to creating an excellent customer experience
• Unflappable and resilient attitude to juggle tasks

Immediate interviews available. Apply today to find out more.

Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited with the recruitment process for our contact centre agents. Information collected from you in relation to your application will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Customer Sales Advisor

Minimum Requirements: 1 years targeted sales experience within the last 3 years.

Location: Remote, Mainland UK only

Competitive salary and bonus: £23,000 plus average bonus earning potential of £8,700 per annum. Uncapped bonus.

Hours: 37.5 hours per week on a rotational shift pattern between the hours of 8am - 8pm, Monday to Sunday.

Start dates: 13th January 2025

Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

Right now, we're recruiting Inbound Customer Sales Advisors in the Registrations department that offers great work life balance, working from home and an engaging onboarding experience.

The role you'll do:

As a Customer Sales Advisor in our busy Inbound team, you'll be the first point of contact for customers looking to register their appliances. Day-to-day, you'll:

• Build rapport with customers, get to know their individual needs and put their interests first.
• Provide excellent customer service and register appliances efficiently.
• Use your brilliant sales and communication skills to upsell products that provide peace of mind.

How you'll be rewarded:

• 33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year
• Investment in your career - Development through ongoing coaching and clearly defined progression opportunities
• Employee discounts - Access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers
• Sales bonuses - Each month you'll get the chance to earn some extra take home pay
• Health and Wellbeing - Discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy
• Pension scheme - Matched employer contributions up to 5% of basic salary
• Life assurance - Employer funded cover of 4x basic salary
• A free annual D&G protection plan - Access to discounted rates for family and friends too
• Incentives - Regular incentives with amazing prizes to be won
• Employee assistance programme - Free support and advice on relationships, physical and mental health, financial assistance and more
• And many more benefits - Including travel loans, car leasing and Cycle to Work and Salary Finance schemes

What else to expect:

• In a 3-week training programme (Mon - Fri: 09:00 - 17:30) you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience
• This department has rotational shift patterns based on a 37.5-hour contract, between the hours of 8am to 8pm Monday to Sunday. You would be working 1 full weekend and 2 Saturday's on a 8-week rotational schedule.
• Working from home
• We'll provide all the equipment you need, but you must have broadband access

The experience and skills you need:

• 1 years continuous and targeted sales experience within the last 3 years
• A background in targeted sales and customer service
• A driven mindset with strong customer service and sales skills and a love for hitting targets
• Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
• A team player committed to creating an excellent customer experience
• Unflappable and resilient attitude to juggle tasks

Immediate interviews available. Apply today to find out more.

Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited with the recruitment process for our contact centre agents. Information collected from you in relation to your application will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Customer Support Advisor

Minimum Requirements: 1 year's customer service experience within the last 3 years, complaints or resolutions experience is preferable.

Location: Remote, Mainland UK only

Competitive salary and bonus: £23,000 plus average bonus earning potential of £2,700 per annum.

Hours: 37.5 hours per week on a rotational shift pattern between the hours of 8am - 8pm, Monday to Sunday.

Start date: 13th January 2025

Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

Right now, we're recruiting Customer Support Advisors in a role that offers a great work life balance, working from home with an engaging onboarding experience.

The role you'll do:

As a Customer Support Advisor in our busy Inbound department, you'll be the first point of contact for customers who call in with a variety of customer service enquiries. Day-to-day, you'll:

• Deal with billing queries, engineer queries, quotes for care plans, replacement options and customers changing account details.
• Build rapport with customers, get to know their individual needs and put their interests first
• Provide peace of mind by finding the right solution for every customer

How you'll be rewarded:

• 33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year
• Investment in your career - Development through ongoing coaching and clearly defined progression opportunities
• Employee discounts - Access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers
• Target based bonuses/incentives - Each month you'll get the chance to earn some extra take home pay
• Health and Wellbeing - Discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy
• Pension scheme - Matched employer contributions up to 5% of basic salary
• Life assurance - Employer funded cover of 4x basic salary
• A free annual D&G protection plan - Access to discounted rates for family and friends too
• Incentives - Regular incentives with amazing prizes to be won
• Employee assistance programme - Free support and advice on relationships, physical and mental health, financial assistance and more
• And many more benefits - Including travel loans, car leasing and Cycle to Work and Salary Finance schemes

What else to expect:

• In a 4-week training programme (Mon - Fri: 09:00 - 17:30) you'll learn our systems, meet your new colleagues and learn what makes a great customer experience
• This department has rotational shift patterns based on a 37.5-hour contract, between the hours of 8am to 8pm Monday to Sunday. You would be working 2.5 full weekends on a 6-week rotational schedule.
• Working from home
• We'll provide all the equipment you need, but you must have broadband access

The experience and skills you need:

• 1 year's continuous customer service experience within the last 5 years, complaints or resolutions experience is preferable.
• A driven mindset with strong customer service skills and a love for hitting targets
• Experience of working autonomously or in a home-based position
• Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
• A team player committed to creating an excellent customer experience
• Unflappable and resilient attitude to juggle tasks

Immediate interviews available. Apply today to find out more.

Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited with the recruitment process for our contact centre agents. Information collected from you in relation to your application will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Customer Sales Advisor

Minimum Requirements: 1 years targeted Complaints/Resolution/Retention experience within the last 3 years.

Location: Remote, Mainland UK only

Competitive salary and bonus: £23,000 plus average bonus earning potential of £7,800 per annum. Uncapped bonus

Hours: 37.5 hours per week on a rotational shift pattern between the hours of 8am - 8pm, Monday to Saturday.

Start date: 20th January 2025

Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

Right now, we're recruiting Inbound Customer Retentions Advisors in a role that offers great work life balance, working from home and an engaging onboarding experience.

The role you'll do:

As a Customer Sales Advisor in our Retentions team, you'll be the first port of call for customers who are renewing or cancelling their plans. Day-to-day, you'll:

• Build rapport with customers, get to know their individual needs and put their interests first so they continue their protection with us.
• Share the features and benefits of protection products to help customers find the one that's right for them.
• Use your brilliant sales and customer service skills to suggest other products that give added peace of mind

How you'll be rewarded:

• 33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year
• Investment in your career - Development through ongoing coaching and clearly defined progression opportunities
• Employee discounts - Access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers
• Sales bonuses - Each month you'll get the chance to earn some extra take home pay
• Health and Wellbeing - Discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy
• Pension scheme - Matched employer contributions up to 5% of basic salary
• Life assurance - Employer funded cover of 4x basic salary
• A free annual D&G protection plan - Access to discounted rates for family and friends too
• Incentives - Regular incentives with amazing prizes to be won
• Employee assistance programme - Free support and advice on relationships, physical and mental health, financial assistance and more
• And many more benefits - Including travel loans, car leasing and Cycle to Work and Salary Finance schemes

What else to expect:

• In a 4-week training programme (Mon - Fri: 09:00 - 17:30) you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience
• 37.5 hours per week, Monday to Saturday (rotational shift patterns between the hours of 8am to 8pm)
• Working from home
• We'll provide all the equipment you need, but you must have broadband access

The experience and skills you need:

• 1 years targeted Complaints/Resolution/Retention experience within the last 3 years.
• A background in targeted sales and customer service
• A driven mindset with strong customer service and sales skills and a love for hitting targets
• Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
• A team player committed to creating an excellent customer experience
• Unflappable and resilient attitude to juggle tasks

Immediate interviews available. Apply today to find out more.

Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited with the recruitment process for our contact centre agents. Information collected from you in relation to your application will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Sky Outbound Customer Sales Representative

Minimum Requirements: 1 years targeted sales experience within the last 3 years
Location: Remote, Mainland UK only
Competitive salary and bonus: £23,000 plus average bonus earning potential of £6,000 per annum. Uncapped bonus
Hours: 37.5 hours per week
Start dates: 20th January 2025

Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

Right now, we're recruiting Sky Outbound Customer Sales Representatives in a role that offers great work life balance, working from home and an engaging onboarding experience.

The role you'll do:

As a Customer Sales Representative in our busy Sky Outbound department, you'll be an ambassador for the market-leading Sky brand. Day-to-day, you'll:

• Use your sales and communication skills to upsell products
• Build rapport with customers, get to know their individual needs and put their interests first
• Provide peace of mind by finding the right solution for every customer

How you'll be rewarded:

• 33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year
• Investment in your career - Development through ongoing coaching and clearly defined progression opportunities
• Employee discounts - Access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers
• Sales bonuses - Each month you'll get the chance to earn some extra take home pay
• Health and Wellbeing - Discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy
• Pension scheme - Matched employer contributions up to 5% of basic salary
• Life assurance - Employer funded cover of 4x basic salary
• A free annual D&G protection plan - Access to discounted rates for family and friends too
• Incentives - Regular incentives with amazing prizes to be won
• Employee assistance programme - Free support and advice on relationships, physical and mental health, financial assistance and more
• And many more benefits - Including travel loans, car leasing and Cycle to Work and Salary Finance schemes

What else to expect:

• In a 2-week training programme (Mon 10am-6:30pm, Tues-Thu 9:30am-6:30pm and Friday 9:30-4pm) you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience

• This department has 2 shift patterns on a 2 week rotation based on a 37.5-hour contract
  • Mon 10:30-7pm, Tues-Thu 10-7pm, Friday 9.30 - 4pm
  • Mon 10-6:30pm, Tues-Thu 9.30 - 6.30pm, Friday 9.30 - 4pm

• Working from home
• We'll provide all the equipment you need, but you must have broadband access

The experience and skills you need:

• 1 years continuous and targeted sales experience within the last 3 years
• A background in targeted sales and customer service
• A driven mindset with strong customer service and sales skills and a love for hitting targets
• Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
• A team player committed to creating an excellent customer experience
• Unflappable and resilient attitude to juggle tasks

Immediate interviews available. Apply today to find out more.

Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.
Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited with the recruitment process for our contact centre agents. Information collected from you in relation to your application will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Service Care Solutions are the leading recruitment agency for the Probation service nationwide. We are currently recruiting for a Probation Service Officer in Nottingham - Immediate Starts Available subject to security clearance!

LOCATION: Nottingham
HOURS: 37 hours per week
DURATION: 12 weeks ongoing
PAY RATE: £18 - £20.07 (DoE)

As a PSO, you'll be responsible for managing your own caseload of individuals on probation, ensuring they actively engage with the Probation Service and fulfill their unpaid work requirements. You'll work closely with our dedicated delivery team to place offenders in suitable community placements and provide ongoing support and motivation throughout their sentence.

This is a fast-paced role that offers excellent opportunities for career development and a chance to make a real difference in your community.

About You

We're looking for empathetic, patient, and resilient individuals who are committed to helping others. While a degree isn't essential, experience working with people facing social or personal challenges is highly valued. Excellent written communication skills are a must, as you'll be responsible for producing clear and accurate reports.

Key Responsibilities:

• Assess and manage the risk posed by offenders to protect victims and the public.
• Supervise and manage offenders subject to community sentences.
• Collaborate with other agencies to prevent crime and support victims and offenders.
• Ensure compliance with Probation Service policies and procedures.
• Provide case management support to offenders.
• Produce accurate reports and documentation.
• Conduct prison, home, or alternate location visits.
• Work in court settings, including completing reports and prosecuting breaches.
• Deliver and co-lead accredited programs.
• Carry out safeguarding duties in accordance with agency policies.
• Demonstrate pro-social modeling skills.

Essential Requirements:

• Prebious experience working as a Probation Service Officer

Service Care Solutions are currently working on behalf of a local authority in Nottingham for a Finance Technician to join their team.

Location: Nottingham
Working: Hybrid
Salary: £18-£22 (umbrella/ltd)

Job Description:

• To provide an overall finance support/processing service to various clients in a flexible manner, ensuring that an effective, efficient and customer focused service is delivered within required KPI, PI and activity timescales.
• To work as part of a team using an adult care case management system for service users requiring direct payments, provider payments, deferred payments, residential and non-residential assessments.
• To ensure that the advice is interpreted and managed within local policies and national guidance to direct payments, provider payments, deferred payments, residential and non-residential assessments.
• To ensure that complex data management is provided on behalf of the local authority and falls within local policies and national guidance to process and maintain direct payments, provider payments, deferred payments, residential and non-residential
• To manage workload and prioritise tasks effectively and extract data to help support any service user complaints/requests (including SARS or FOI).
• Effectively communicate with outside bodies such as legal service organisations etc.
• To deal with routine correspondence and telephone enquiries of a personal and confidential nature pertaining to service user's financial details and the payments to service providers.
• To deal with daily incoming and outgoing post for the direct payments, provider payments, deferred payments, residential and non-residential assessments teams within agreed timescales and deadlines.
• To work together with your colleagues in reviewing and updating procedures to improve quality and consistency.
• To maintain effective working relationships with Lincolnshire County Council staff, providers of services, service users, and other professionals.
• To maintain computer and manual filing systems.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.

Service Care Solutions are working alongside a local authority in Nottingham for a Business Support Officer to join their team on a temporary basis. Please find a description of the role below

Salary: £14-£14.65 (Umbrella/Ltd)
Location: Nottingham
Hours: 37

Key Responsibilities:

• Work in alignment with defined business standards and processes, ensuring confidentiality and safeguarding of sensitive information.
• Provide advice and guidance on business processes and operational service issues to customers, business partners, and internal stakeholders.
• Manage, manipulate, and generate information across various areas such as finance, staffing, and customer service.
• Produce bespoke and detailed reports to meet specific business needs.
• Support financial processes including processing orders, resolving financial issues, reconciling accounts, and handling cash.
• Organize and manage meetings and events, including booking venues, issuing invitations, preparing papers, and taking minutes.
• Provide reception support, welcoming visitors, offering guidance, and handling basic inquiries professionally and efficiently.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.

Business Support Assistant needed in Nottingham

The rate is £12.18ph PAYE

This is a temporary role

The reference number is: RQ1404565

The successful candidate will provide data entry support, including finance data. They will be responsible for maintaining spreadsheets and must be proficient in excel and word. They will be responsible for all general administration tasks and should have the ability to manage own workloads and prioritise tasks and adhere to deadlines. They will be handling sensitive data so must be compliant with GDPR regulations.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

Contract Type: Permanent

Working Hours: 18.5 per week

Worker Type: Hybrid Worker

Salary: Starting Salary is £39,513 (Level one) rising to £42,708 (Level four) ‘pro rata for part-time’

Location: Loxley House, Station Street, Nottingham. NG2 3NG

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

The role is for a supervising social worker - support and supervising foster carers. It involves the assessment of potential carers and support after approval. You will be joining an experienced and stable team.

• You will need to be a qualified Social Worker and hold a current HCPC registration, recent experience in services for children You will possess a good working knowledge of relevant legislation, policies and procedures in relation to fostering and safeguarding.
• Support foster parents and their families to achieve outstanding outcomes for all children and young people in foster care.
• Support and monitor the continued suitability and competence of Foster carers ensuring they provide a safe, healthy, nurturing and learning environment for children/young people.
• Ensure that carers fully understand the fostering task, competencies to be achieved and the standards expected, including complaints and representation procedures as detailed in policies/procedures and regulation
• Provide and record regular supervision to allocated foster cares in line with NCC policies.
• Ensure each child and foster parent are fully compliant in respect of all key documentation.
• Participate in an 'out of hours' support service on a rota basis.
• Undertake occasional Form F Assessments.
• Attend panel when required.

The ideal candidate will have:

• Support and monitor the continued suitability and competence of Foster carers ensuring they provide a safe, healthy, nurturing and learning environment for children/young people.
• Social work qualification
• Experience in working with children and families

- A DBS enhanced check for a regulated activity is required for this post.

- The role requires you to participate in the on call rota.

You can find the job description for this post here

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Balbir Sahota, by telephone on 07872 377663 or by email at Balbir.Sahota@nottinghamcity.gov.uk

Closing Date: 16th November 2024

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: TBC

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home

By applying to this job, you agree to our Terms & Conditions.

Proud member of the Disability Confident employer scheme

Contract Type: Permanent

Working Hours: 37 hours per week

Worker Type: Hybrid Worker,

Salary: Salary is £39,513 (Level one) rising to £42,708 (Level four) per annum (pro rata for part-time)

Location: Loxley House, Station Street, Nottingham, NG2 3NG

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

The role is for a supervising social worker - support and supervising foster carers. It involved the assessment of potential carers and support after approval. You will be joining an experienced and stable team.

• You will need to be a qualified Social Worker and hold a current HCPC registration, recent experience in services for children You will possess a good working knowledge of relevant legislation, policies and procedures in relation to fostering and safeguarding.
• Support foster parents and their families to achieve outstanding outcomes for all children and young people in foster care.
• Support and monitor the continued suitability and competence of Foster carers ensuring they provide a safe, healthy, nurturing and learning environment for children/young people.
• Ensure that carers fully understand the fostering task, competencies to be achieved and the standards expected, including complaints and representation procedures as detailed in policies/procedures and regulation
• Provide and record regular supervision to allocated foster cares in line with NCC policies.
• Ensure each child and foster parent are fully compliant in respect of all key documentation.
• Participate in an 'out of hours' support service on a rota basis.
• Undertake occasional Form F Assessments.
• Attend panel when required.

About You

The ideal candidate will have:

• Social work qualification
• Experience in children and families social work.

- A DBS enhanced check for a regulated activity is required for this post.

- The role requires you to participate in the on call rota.

You can find the job description for this post here

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Balbir Sahota telephone on 07872 377663 or by email at Balbir.sahota@nottinghamcity.gov.uk

Closing Date: 16th November 2024

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: TBC

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home

By applying to this job, you agree to our Terms & Conditions.

Proud member of the Disability Confident employer scheme