Total 13 Customer Service job vacancies in NG24 2AL

The Immunisation Administrative Support enables the nursing and HCA staff to provide an effective, efficient and caring service to the School Immunisation Service by supporting sessions in primary schools and ensuring the provision of high quality patient service within a safe, efficient working environment. They will undertake all clerical and administration duties applicable to the Immunisation Service and work collaboratively with the Nursing Immunisation Team to meet the needs of the service, following policy and procedures.

Service Advisor

- Starting salary between £25,250-28,370 per annum pending experience/brand accreditation.
- Bonus scheme providing an uncapped on-target-earnings of £34,000+ per annum.
- 22 days annual leave plus the 8 bank holidays and your birthday off work.
- Full in-house and manufacturer-accredited training provided.
- Workplace pension scheme.
- Access to many internal benefits including life assurance, a car benefit scheme, and staff purchase discounts on parts. Servicing, and MOTs.
- Working hours from Monday to Friday 8:00am-6:00pm with 1 in 2 Saturday mornings 8:00am-1:00pm.
- Saturdays to be moved to 1 in 3 with a fully efficient service team.

We are currently advertising on behalf of an Automotive premium franchised approved car dealership who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Bath area.

Our Motor Trade Client is seeking a Service Advisor who is high performing and can provide only the best level of customer service.

Their minimum requirements for a Service Advisor are as follows:

- A working experience within a Service Advisor role
- The ability to upsell on service work and service plans
- Customer Focused and an excellent communicator
- Familiarity with using Motor Dealership Database Software

As a Service Advisor with our Client you will be expected to:

- Professionally communicate with customers about service and repair work required on their vehicle
- Produce Job Cards on in-house computer systems
- Update Customers and Vehicle Records
- Prepare and complete Invoices
- Advise Customer on estimated costs of repairs and timescales of work due to be completed
- Other Ad-Hoc Duties as the role requires

For your hard work, our client is offering a salary of up to £28,500 with OTE of circa £34,500.

To apply for this Service Advisor position, please forward your CV to Hamish Lowrie quoting the job reference number or call our office for a chat about this position.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Service Advisor Job get in touch today.

© Perfect Placement UK Ltd – See our website for details

We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs.

We’re delighted to be holding a Recruitment Event for our Supported Living Services in Newark! Come in and talk to our friendly team and find out more about our Support Worker vacancies and benefits working with Eden Futures.

Date: Tuesday 26th November 2024

Location: Newark Jobcentre, Castle House, Great North Road, Newark, Notts, NG24 1BY

Time: 10:00am - 3:00pm

We will have the facility to conduct interviews on the day. Please bring ID documents such as valid photo ID, proof of address and reference details for your previous employment / education.

*Roles are paid at an hourly rate of between £11.44 - £12.00. The salary shown is as a per annum equivalent for information only and based on 42 hours per week. NLW applies and will be pro rata'd based on contracted hours.

Shifts can vary across Days, Nights and Weekends, offering you the flexibility to work around commitments you may already have.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

When you first join Eden Futures, you will be paid for completing a comprehensive Induction Programme involving face-to-face training, e-learning and shadowing experienced members of your team.

It’s a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with vulnerable adults.

Main Responsibilities

• Support service users to lead a full and active life in line with their wishes and choices, considering their assessed needs and individual support and care plans, participating in the development of plans where applicable
• Support individuals to stay safe, taking appropriate action to safeguard their welfare and protect them from abuse wherever possible
• Provide emotional support when needed, maintaining a person-centred approach
• Support service users to participate in chosen social activities and services in their community, manage their finances and medication responsibly, help with practical tasks around the home, and respectfully support with personal care, hygiene and healthcare
• You will be an informal point of contact for those in the service users circle of support (e.g. Families and Social Workers)
• Accurately report and record any issues related to the care and support of our Service Users to monitor their health and wellbeing
• Comply with Health and Safety regulations and have regard for the Health, Safety and Welfare of others
• Form appropriate relationships with those we care for and maintain professional boundaries in work.
• Work within organisational policies, procedures and guidance.
• Committed to demonstrating the organisations values and behaviours in their work.

The Ideal Candidate

• Caring and compassionate, having a genuine passion for wanting to help our service users lead a full and active life to enable them to achieve as much independence as possible
• We understand that not everyone has experience of working in the care sector, and that’s why we recruit individuals based on their values
• Ability to remain positive when there are challenging days - you have the chance to positively influence how someone feels and that is no small thing
• You'll enjoy working as part of team as well as using your own initiative, and have a willingness to support your colleagues when needed

We are seeking a dedicated and compassionate Support Worker to join our team in Braintree, Essex. In this role, you will provide high-quality care and support to individuals with complex health needs, ensuring their comfort, safety, and well-being. Working Hours: You will be in a team that is responsible for delivering 24/7 care for the individual. You will be required to work a mix of 12 hour days and Waking Nights for a minimum of 3 shifts per week. Due to the location & nature of the role we are looking for a driver who has access to their own vehicle. Key Responsibilities: Delivering personalised care and support to clients with complex health conditions. Assisting with daily living activities, including personal hygiene, mobility, and meal preparation. Administering medication and monitoring health conditions. Providing emotional support and companionship. Maintaining accurate records of care provided and reporting any changes in clients’ conditions. Collaborating with healthcare professionals and family members to ensure comprehensive care. Requirements: Previous experience in a similar role, preferably in complex care. Excellent communication and interpersonal skills. Compassionate, patient, and empathetic nature. Ability to work independently and as part of a team. Flexibility to work the specified hours. Driver with access to own vehicle Benefits: Supportive and friendly working environment. Opportunities for professional development and training. DBS Paid for. Excellent training programme. Blue Light Card Eligibility. Our Safeguarding Commitment Libertatem Healthcare Group recognise the benefits of people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, whilst balancing the right to be safe with the right to make informed choices. At the same time, making sure that adult’s and children’s wellbeing is promoted including taking into consideration their views, wishes, feelings and beliefs in deciding on any action. With this in mind, we will work to adhere to the six key principles that underpin all safeguarding work. #Libertatem ABOUT LIBERTATEM

Job Advert

We are looking for Residential Night Care Workers to join our team to provide the highest levels of care 24/7.



You will provide support and care overnight, being a calm and reassuring presence to ensure the young people in our care remain
safe and there individual needs met overnight.



Remaining awake through-out your shift, you continue the therapeutic style of care, ready to support the young person, especially
if they are in crisis. Using the theories you have been taught, you will be able to support that child as they regulate and work
with them to keep them safe from harm using a wide range of techniques and practices. This might mean sitting with a child through
that crisis for hours, but your dedication to your role and to that child means you do this without a second thought.



Having the child at the centre of all we do is critically important to us; we involve the child in their care plan, their risk
assessments, their communication plan. We listen to the children about how they want to be cared for and work with them to create
a world in which they feel safe and have their basic needs met.



You will work on a rota for your home, working on average 40 hours per week, either working a 4 on/4 off pattern or a fortnightly
pattern. There is the opportunity for overtime if desired and/or shifts in other homes providing you variety and different
challenges.



You will ideally be experienced working in a social care capacity, ideally having an understanding of trauma-informed therapeutic
practice. Mostly importantly, you will be a resilient, positive and passionate individual about looking after children. Some of
our children can be very challenging and have experienced terrible traumas meaning night-time are especially triggering for them.
Your calm, understanding and patient nature will give them reassurance, safety and most importantly a friendly face.



If you are looking for career progression, we are very keen to support and develop our employees with ongoing training and
qualification. We will support you to achieve your level 3 and 5 Diploma in Residential Care qualifications



If you are looking to work for a not-for-profit organisation who cares about you and your wellbeing, YMCA Robin Hood Group prides
itself on the package of wellbeing we provide to support all our employees.

At YMCA Robin Hood Group, you will have many additional benefits, including but not limited to:

* Higher than market-average starting salaries for Residential Care
* Objective based personal bonus to reward your individual contribution to a child's wellbeing and development.
* Full therapeutic training and comprehensive induction plan
* Comprehensive well-being package
* 23 day annual leave increasing 1 day each year for your first 5 years!
* Flexible bank holidays to take to celebrate the cultural and religious events important to you
* Private medical and dental cashback scheme
* Westfield Rewards for high street discounts
* Regular ongoing inhouse training
* External training to support Level 4 & 5 Residential Care Diploma
* Eligible to join the Blue Light Discount scheme
* Workplace pension
* 4 x Life Insurance/Death in Service
* Pastoral support
* Cycle to Work Scheme
* Excellent opportunities for development and progression in an exciting expanding organisation
* £500 refer a friend scheme applicable across the Group
* Reduced school holiday childcare costs at YMCA Camp Williams
* 10% off in our hospitality venues

This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We
reserve the right to withdraw this role before the closing date should we be able to appoint to the role.

Proud member of the Disability Confident employer scheme

Salary: Band 13, £57,578 to £64,473 per annum

Contract: Permanent

Hours: Full time (37 hours per week)

Closing date: Sunday 1 December 2024, 23:59

Interview date: Tuesday 10 December 2024

Portsmouth City Council is committed to safeguarding and promoting the welfare of children, and young people, and expects all staff and volunteers to share this commitment. It is also committed to promoting quality childcare across the city that works to improve outcomes for children.

DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.

Every post is subject to PCC and Portsmouth Safeguarding Children’s Board safer recruitment procedures.

Why come to live and work in Portsmouth?

Portsmouth is a great waterfront city and a vibrant place to live and work. It is an island city with an “inner city” feel, a seaside location packed with attractions and events, and the advantage of fantastic countryside on its doorstep. With fast road and rail links to London, Brighton and major airports, and ferry links to Europe, it is the perfect place to live and work. Portsmouth has a strong history of partnership working and has successfully integrated several local services.

The Service:

Children's Social Care provides social work interventions to children in need (including children with disabilities and those subject to protection plans) and children looked after and care experienced young people. As a service we take pride in our work by valuing others, focusing on what's important so that we make a real and positive difference.

Your New Role:

You will have responsibility for Children We Care For in Portsmouth, and deliver on our 'Going Home & Strengthening Families' approach. You will lead a service of team leaders, social workers, and other staff, and ensure the efficient running of the service. You will ensure all statutory requirements are met and delivered to a high standard, and lead quality assurance activity including service audits and regulatory inspections. You will ensure all team requirements are met regarding workforce development, performance management, supervision and appraisal, compliance with statutory guidance and local policies and procedures, quality improvements, and budget management. You will work creatively and autonomously, and promote a restorative, strengths-based approach to work.

Please read the job profile for the full details of this role.

What you'll need to succeed:

You have a recognised professional qualification in social work (Social Work Diploma/Degree/MSc or equivalent) and are registered with Social Work England. You have substantial post-qualification experience in social work with children and families, including management experience at least at a team leader/manager level. You are a confident and inspirational leader, and can demonstrate a level of authority and ability to support, challenge and scrutinise professional practice. You take responsibility for your own learning and can contribute to staff development through coaching and mentoring. You are curious and creative, and above all have a 'can do' attitude.

Please read the job profile for the full details of this role.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

What you'll get in return:

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

• Generous annual leave (27 days per year rising to 31, pro rata for part time hours) with the potential to purchase additional leave.
• A fantastic pension which allows you the opportunity to pay in more for that greater return.
• Flexible working options including hybrid working with a minimum of three days office based per week pro rata, giving you the flexibility to work up to two days at home every week. Hybrid working is dependent on the role and service needs, exact details will be discussed with you at interview.
• Access to a wide range of training and development opportunities including apprenticeships.
• Extensive wellbeing support through the Employee Assistance Programme
• Discount on travel, travel loans and the bike loan scheme
• Discounts on a wide range of goods and services – access a range of discounts and offers from thousands of restaurants, shops and more.

Staff rewards: https://careers.portsmouth.gov.uk/working-for-the-council/

Additional Information:

The full job profile is attached here.

Contact Details for an Informal Discussion:

Mark Jowett, Head of Service: Children We Care For, mark.jowett@portsmouthcc.gov.uk, 023 92 437 593

A commitment to our values:

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.

Application process:

How to complete your application: https://careers.portsmouth.gov.uk/how-to-apply/

We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.

Please submit both a CV and a cover letter/personal statement. Remember to demonstrate in your cover letter/personal statement why you are suitable against each of the points described in the 'Who is the Person' section of the full Job Profile, using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had.

If you upload a CV without a cover letter/personal statement, it is unlikely that your application will be successful.

Please ensure you provide your full education history from secondary school, include name/address of establishment, details of relevant qualifications & awarding body. Please explain any gaps - this is essential for all safeguarding children's roles.

We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders.

We look forward to speaking with you soon.

Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk.

Salary: Band 13, £57,578 to £64,473 per annum

Contract: Permanent

Hours: Full time (37 hours per week)

Closing date: Sunday 1 December 2024, 23:59

Interview date: Thursday 12 December 2024

Portsmouth City Council is committed to safeguarding and promoting the welfare of children, and young people, and expects all staff and volunteers to share this commitment. It is also committed to promoting quality childcare across the city that works to improve outcomes for children.

DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.

Every post is subject to PCC and Portsmouth Safeguarding Children’s Board safer recruitment procedures.

Why come to live and work in Portsmouth?

Portsmouth is a great waterfront city and a vibrant place to live and work. It is an island city with an “inner city” feel, a seaside location packed with attractions and events, and the advantage of fantastic countryside on its doorstep. With fast road and rail links to London, Brighton and major airports, and ferry links to Europe, it is the perfect place to live and work. Portsmouth has a strong history of partnership working and has successfully integrated several local services.

The Service:

Children's Social Care provides social work interventions to children in need (including children with disabilities and those subject to protection plans) and children looked after and care experienced young people. As a service we take pride in our work by valuing others, focusing on what's important so that we make a real and positive difference.

Your New Role:

You will oversee, manage, and have responsibility for the Children's Adoption team, the Kinship team, the Fostering Recruitment team and the Fostering Panel, as well as Private Fostering and collaboration with Adopt South. You will lead a service of team leaders, social workers, and other staff, and ensure the efficient running of the service. You will ensure all statutory requirements are met and delivered to a high standard, and lead quality assurance activity including service audits and regulatory inspections. You will ensure all team requirements are met regarding workforce development, performance management, supervision and appraisal, compliance with statutory guidance and local policies and procedures, quality improvements, and budget management. You will work creatively and autonomously, and promote a restorative, strengths-based approach to work. As Service Leader for Permanence & Fostering Recruitment you will work closely with the Service Leader for Fostering Support & Home Finding Team, providing support and cover for each other when necessary.

Please read the job profile for the full details of this role.

What you'll need to succeed:

You have a recognised professional qualification in social work (Social Work Diploma/Degree/MSc or equivalent) and are registered with Social Work England. You have substantial post-qualification experience in social work with children and families, including management experience at least at a team leader/manager level. You are a confident and inspirational leader, and can demonstrate a level of authority and ability to support, challenge and scrutinise professional practice. You take responsibility for your own learning and can contribute to staff development through coaching and mentoring. You are curious and creative, and above all have a 'can do' attitude.

Please read the job profile for the full details of this role.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

What you'll get in return:

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

• Generous annual leave (27 days per year rising to 31, pro rata for part time hours) with the potential to purchase additional leave.
• A fantastic pension which allows you the opportunity to pay in more for that greater return.
• Flexible working options including hybrid working with a minimum of three days office based per week pro rata, giving you the flexibility to work up to two days at home every week. Hybrid working is dependent on the role and service needs, exact details will be discussed with you at interview.
• Access to a wide range of training and development opportunities including apprenticeships.
• Extensive wellbeing support through the Employee Assistance Programme
• Discount on travel, travel loans and the bike loan scheme
• Discounts on a wide range of goods and services – access a range of discounts and offers from thousands of restaurants, shops and more.

Staff rewards: https://careers.portsmouth.gov.uk/working-for-the-council/

Additional Information:

The full job profile is attached here.

Contact Details for an Informal Discussion:

Mark Jowett, Head of Service: Children We Care For, mark.jowett@portsmouthcc.gov.uk, 023 92 437 593

A commitment to our values:

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.

Application process:

How to complete your application: https://careers.portsmouth.gov.uk/how-to-apply/

We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.

Please submit both a CV and a cover letter/personal statement. Remember to demonstrate in your cover letter/personal statement why you are suitable against each of the points described in the 'Who is the Person' section of the full Job Profile, using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had.

If you upload a CV without a cover letter/personal statement, it is unlikely that your application will be successful.

Please ensure you provide your full education history from secondary school, include name/address of establishment, details of relevant qualifications & awarding body. Please explain any gaps - this is essential for all safeguarding children's roles.

We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders.

We look forward to speaking with you soon.

Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk.

ABOUT THE ROLEAs a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Bank Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Senior Support Worker (Practice Lead)

Postcode: NP12

Up to: £12.50

Contract type:Full Time - 40 hrs

About us

At Achieve together, we strive to support and inspire the people we care for in order to give them the resources, skills and confidence to live their lives independently, and to the fullest.

Our team members are our most valuable asset. Without them, we simply wouldn’t be who we are today. We’re always on the hunt for experienced Support Workers who want to continue to make a difference and help others – so what are you waiting for?

Become a Senior Support Worker at Achieve together and shape lives
As a Senior Support Worker, you’ll deliver excellent care, celebrate achievements, encourage fun and creativity and engage directly with our wider community. This is more than just a job – you’ll be helping the individuals we care for gain independence and live healthy, happy and fulfilling lives.

At Achieve together, you’ll embark on a career adventure like no other, with dedicated training opportunities along the way to develop your skills as a Senior Support Worker and beyond. Whatever your aspirations, we can help you reach your goals and forge a long-lasting career in social care.

You will support people both in their home and in their local communities and we have a range of working patterns to suit you, including full time, part time and flexible opportunities.

We offer a range of exciting benefits, such as:

• Flexible hours to suit a range of lifestyles
• Career progression and training opportunities
• Employee welfare and wellbeing initiatives
• Recognition schemes, team events and social activities
• Employee discount schemes across a range of retailers and services
• Wagestream - a financial health app that gives you the ability to receive optional pay advances
• Staff incentive schemes such as Refer a Friend, Employee of the Month and Heroes Awards

About you
It would be advantageous to have some experience of healthcare work for this role, but it isn’t absolutely necessary as we provide full training. As long as you’re passionate, hard-working and empathetic, you’ll fit right in.

Join the team today and begin sharing moments and shaping lives.

Are you a compassionate and driven individual looking for a career that makes a real difference in people's lives? At Eden Futures, we are dedicated to empowering those with learning disabilities, enduring mental ill health, autism, and other complex needs.

We are eager to connect with passionate individuals who are committed to providing person-centred care. If you have the empathy, resilience, and dedication it takes to enrich the lives of the individuals we support, we want to hear from you! If you haven't worked in care before, we will provide you will all the support required. When you first join Eden Futures, you will be paid for completing a comprehensive Induction Programme involving face-to-face training, e-learning and shadowing experienced members of your team. For those new to care, we will make sure that you are given the support to complete your Care Certificate and gain a nationally recognised Level 2 qualification in Health and Social Care or relevant to your role, partnering with our provider company Paragon Skills.

*Roles are paid at an hourly rate (£11.44 per hour). The salary shown is as a per annum equivalent for information only. The higher rate is applicable to those aged 23 years and over and based on 42 hours per week. NLW applies and will be pro rata'd based on contracted hours.

We are flexible regarding full or part-time hour contracts and we will also consider candidates who may be looking for Bank. Shifts can vary across days, nights and weekends, offering you the flexibility to work around commitments you may already have.

Our application process

Our organisation is committed to safe and fair recruitment, safeguarding and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care. As part of our application process, we carry out telephone screening with our candidates.

At Eden Futures we support vulnerable adults and therefore roles that require contact with our service users are exempt from the Rehabilitation of Offenders Act 1974. Before joining us you will be required to have an Enhanced DBS Check. Further information will be provided to you at the telephone screening stage.

As per our privacy notice, all pre-employment checks are carried out by our third-party provider, Adecco.

It’s a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with vulnerable adults.

As a Support Worker you will receive the following benefits:

• Take your Birthday off plus 5.6 weeks of holiday
• Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management
• Health Cash Back and Pension Scheme
• Eligible for £500 bonus through our refer a friend scheme (unlimited referrals)
• Enhanced pay for maternity or paternity leave
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

Main Responsibilities

• Support service users to lead a full and active life in line with their wishes and choices, considering their assessed needs and individual support and care plans, participating in the development of plans where applicable
• Support individuals to stay safe, taking appropriate action to safeguard their welfare and protect them from abuse wherever possible
• Provide emotional support when needed, maintaining a person-centred approach
• Support service users to participate in chosen social activities and services in their community, manage their finances and medication responsibly, help with practical tasks around the home, and respectfully support with personal care, hygiene and healthcare
• You will be an informal point of contact for those in the service users circle of support (e.g. Families and Social Workers)
• Accurately report and record any issues related to the care and support of our Service Users to monitor their health and wellbeing
• Comply with Health and Safety regulations and have regard for the Health, Safety and Welfare of others
• Form appropriate relationships with those we care for and maintain professional boundaries in work.
• Work within organisational policies, procedures and guidance.
• Committed to demonstrating the organisations values and behaviours in their work.

The Ideal Candidate

• Caring and compassionate, having a genuine passion for wanting to help our service users lead a full and active life to enable them to achieve as much independence as possible
• We understand that not everyone has experience of working in the care sector, and that’s why we recruit individuals based on their values
• Ability to remain positive when there are challenging days - you have the chance to positively influence how someone feels and that is no small thing
• You'll enjoy working as part of team as well as using your own initiative, and have a willingness to support your colleagues when needed

Business Support Officer - Housing, Neighbourhood & Building Services (HNB)

Salary: Band 6 - £26,073 - £29,777 p.a.

37 hours per week - full time - hybrid working can be agreed with the Assistant Director

About the Directorate:

The Housing, Neighbourhood and Building Services Directorate is delivering a range of customer-facing services, including building and housing services. It is one of the largest directorates in the city council with a wide and varied mix of functions but all with a core purpose to provide good quality service to our customers, a culture of driving service improvement and generating income.

This role will be part of the building services team who are responsible for the maintenance, repair and construction of assets. You will provide a comprehensive personal support service and report to the Assistant Director of Building Services as well as supporting his management team.

This is an exciting opportunity with a wide-ranging remit and suited to individuals with experience keen to grow and develop.

What is the role?

The Assistant Director for Building Services requires the support of an individual that is up for the challenge, has a desire to learn quickly, interested in building maintenance and construction, dedicated to getting things right the first time and is methodical and organised. You will have excellent communication skills and significant administrative experience to be able to provide immediate support.

The role will support the monitoring and tracking of key actions for the Assistant Director including preparation of materials required for meetings and highlighting any areas of concern. This will include liaison with staff and stakeholders to ensure required actions and activities are carried out.

As a Business Support Officer, you will be a key point of contact for Assistant Directors, Heads of Service and other managers throughout building services and the directorate. Sharing and managing communications, supporting the response to complaints as well as organising, attending, and minuting a wide variety of meetings both in person and via Teams. You will work closely with other Business Support Officers and the Executive Personal Assistant to the Director and will need to establish good working relationships with these and other key contacts across the directorate.

The role is part of the business support arrangements for the directorate, and you will be part of a team of officers with similar roles across the directorate working collaboratively together to ensure the smooth operation of business support arrangements. The role plays a key part in conveying a professional and positive image for the directorate and will be a positive ambassador for the work of Portsmouth City Council.

For full details of the role please click HERE for the job profile!

Who is the person?

You need to:

• Be proficient in the use of IT systems including M365 applications including Word, PowerPoint
• Have a good understanding of the importance of measures and data and the ability to confidently create and use Excel spreadsheets to extract and analyse data.
• Have excellent organisational and time management skills with the ability to work to tight deadlines, adapting quickly to reprioritise workloads at short notice.
• Have the ability to confidently manage multiple diaries, arranging meetings using Outlook while being considerate of conflicting priorities.
• Have excellent communication and people skills, both written and verbal with a confident telephone manner and good literacy and numeracy skills
• Demonstrate a good understanding of Data Protection and the importance of confidentiality when dealing with sensitive information.
• Show an understanding of Portsmouth City Council's structure and responsibilities.
• Be flexible in the timing of working hours to support the demands of the work.
• Possess a high level of self-motivation, ability to self-manage and use you own initiative to solve problems.
• Have demonstrable experience of working within a busy office environment, performing administration duties to a high standard with a large degree of autonomy.

If you have any questions, or would like an informal discussion about the role, please call Colette Hill on 023 9283 4872 or email at colette.hill@portsmouthcc.gov.uk or Lois.Lanning@portsmouthcc.gov.uk .

Closing date: 15th November 2024.

We may close this advert early if we receive many applications of a good standard.

Assessment Centre: 27th November 2024

Interview date: 28th November 2024

When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience and attach this as a cover letter in the Supporting Documents section. This is really important or you are likely not to be shortlisted. Please click HERE for the full job profile!

We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

• A generous pension scheme
• Up to 31 days annual leave per year pro rata + bank holidays
• We offer flexible working options including hybrid working with a minimum of two days office based per week pro rata, giving you the flexibility to work up to three days at home every week. Hybrid working is dependent on the role and service needs, exact details will be discussed with you at interview.
• A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco
• Free Access to Employee Assistance Program (EAP) and wellbeing support
• Access to a wide range of training and development opportunities including apprenticeships
• Potential to purchase additional annual leave
• Business travel support and initiatives, including bike loans

Click HERE to see all the benefits of working with us! Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk

What we can offer you as an ANP/ACP: Annual Salary of up to £60,000 depending on qualifications and experience. 27 days annual leave plus bank holidays pro rata. 1 weeks paid CPD/study leave pro rata per year as well as in house CPD training sessions tailored to meet your needs. Varied opportunities for career development within our wider organisation and a range of other exciting employee benefits such as car benefit scheme, cycle to work schemes, travel season ticket loans, discount cards and employee wellbeing services.

What we can offer you as a Practice Nurse: Annualsalary of up to £48,000 depending on qualifications and experience. 27 days annual leave plus bank holidays pro rata. 1 weeks paid CPD/study leave pro rata per year as well as in house CPD training sessions tailored to meet your needs. Access to our bespoke learning management system. Annual formative clinical assessment to support competency development. Variedopportunities for career development within our wider organisation and a range of other exciting employee benefits such as car benefit scheme, cycle to work schemes, travel season ticket loans, discount cards and employee wellbeing services.