Total 4,746 Customer Service job vacancies in NT - Regional and Remote - Katherine Region

• Receives and routes incoming and outgoing materials such as controlled or routine correspondence, reports, memoranda, and other forms of written communication.
• Performs office automation duties to prepare documents such as correspondence, forms, and reports, which may include technical material, graphs, and charts.
• Performs a wide variety of administrative tasks associated with maintaining and supporting the work of the organization.

 Identity Fraud Analysis and Investigations

• Performs highly complex information technology (IT) work primarily involving design, development, testing, and evaluation of information security/cybersecurity activities (e.g., identity fraud investigations; analysis of identity fraud data, detection, investigation, mitigation, and threat reduction controls) throughout the development life cycle and testing, implementation, deployment, and maintenance of identity fraud related information security, information assurance, and cloud infrastructure hardware and software. 
• Serves as an authoritative subject matter expert on identity fraud analysis and investigations, managing and leading multiple highly complex and innovative cybersecurity projects and initiatives to improve Login.gov’s overall ability to detect, analyze, investigate, mitigate, investigate, and prevent identity fraud. 
• Provides technical expertise in cybersecurity and identity fraud analysis/analytics and investigations to support, consult with, or advise other government agencies with respect to Login.gov’s identity fraud analysis, analytics, and investigations practices and tooling.

Project Experience

• Plans, develops, and executes large scale identity fraud related cybersecurity and fraud investigations projects that transform the manner in which work is accomplished. Determines the size, skills, and roles necessary for teams to deliver products and identifies appropriate team members. 
• Provides expert technical advice, leadership, and direction on all assigned identity fraud analysis and investigations related initiatives for the improvement of associated Login.gov program operations. Determines project objectives, sets priorities, and identifies opportunities for improvements in fraud data analysis and identity fraud investigation practices.

Technical Expertise

• Provides technical expertise  in the design, development, and deployment of identity fraud related cybersecurity and cloud-based data analytics solutions leveraging current and emergent technologies and best practices. Mentors team members, as necessary, evaluates and improves team practices, and establishes and/or ensures compliance with standards.
• Plans, develops, and executes large scale identity fraud related cybersecurity and cloud-based data analytics projects that transform the manner in which work is accomplished. 

Relationship Management

• Serves as a liaison establishing and maintaining mutual understanding and cooperation with high-ranking stakeholders within TTS and other agencies to convey information regarding identity fraud related cybersecurity and cloud-based data analytics and fraud investigations activities, policies and goals; clarify investigatory and other related operations and procedures; and interpret directives as needed.

• Direct the assembly and dissemination of automated systems and related procedures for assigned programs administered by the Division as well as by other FSA staffs and USDA agencies as assigned.
• Review and evaluate program activities in the field, prepare appropriate reports, and develop recommendations to correct deficiencies or improve operations.
• Establish and maintain relationships with producers, the trade, and other related groups, both domestic and international, and other divisions and offices of FSA to obtain policy and program recommendations.
• Provide direction and assistance to State offices with respect to assigned program operations and procedures.
• Provide national focal point for handling requests for interpretations, changes, and modifications for the Tree Assistance Program (TAP)and the Organic Certification Cost Share Program (OCCSP)
• Analyze audit and investigation reports pertaining to assigned programs, draft responses, and take corrective action as necessary
• Assist in the assembly and dissemination of automated systems and related procedures for assigned programs administered by the Division as well as by other FSA staffs and USDA agencies as assigned.

• Prepare, research, execute or secure the execution of appropriate documents or instruments to complete the lease review and approval process such as title insurance, deeds, appraisals, environmental documents, etc.
• Serve as the Headquarters 105(l) program subject matter expert (SME) for the leasing of health care facility space through execution of P.L. 93-638, Section 105(l) leases between the HQ and tribes and tribal organizations (T/TO).
• Maintain the lease documents that support the requested action. Property types include hospitals, health centers, housing, storage, office space, and other healthcare related space.
• Consult with tribes on all aspects of the section 105(l) leasing such as when tribes want to change the use of buildings, propose new space or expand existing facilities.
• Assist with the management a program budget of approximately $300 million with the budget to significantly increase as new lease proposals are submitted.

This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. If you are selected for this position, you will be expected to report to the duty station listed on this announcement within 45 days. At that time, you may be eligible to request to telework one or more days a pay period depending upon the terms of the agency’s telework policy.

Fleet Zone 4. The zone encompasses the following states: Region 9 (Arizona, California, Hawaii, or Nevada) & Region 10 (Alaska, Idaho, Oregon, or Washington)

You will perform the following duties:

• Responsible for and oversees all “zonal” program and administrative technical and support program operations and activities. Plans, directs, and coordinates assigned support programs within the designated geographic area. Responsible for developing, planning, managing, executing, and coordinating all support fleet management functions within assigned, designated geographic zone. Directs analysis of fleet management issues and required policy recommendations for management in formulating decisions regarding changing responsibilities or business needs, as well as in the design/development and evaluation. Obtains information necessary to discuss fleet management procedures internally to evaluate effectiveness of the program and its changes required to properly fulfill the fleet management overall program and regulatory requirements.
• Applies a wide range of qualitative, and/or quantitative methods to assess, measure, and improve fleet management program effectiveness and/or complex management processes, projects, and systems as they relate to assigned program areas. Directs the development of data and ensures implementation of the organization’s goals and objectives and presents recommendations to the Division Director regarding goals and objectives that require more emphasis. Reviews specific goals and objectives; monitors the sequence and timing of key program events and milestones and evaluates overall program accomplishment and significant contributions in terms of regional and agency goals.
• Provides technical requirements and descriptions of the work to be accomplished. Responsible for disciplinary measures, such as counseling, warnings and reprimands and recommends other actions in more serious cases. Identifies developmental and training needs of employees, providing or arranging for needed development and training. Responsible for developing performance standards to evaluate subordinate personnel, as well as serving as reviewing official of non-supervisory branch personnel rating recommendations provided and the rating official of record for subordinate supervisors.
• Analyzes program and personnel efficiency to make recommendations and implement changes when needed. Advises Branch personnel of program and regulatory requirements and changes.

• The duties may include, but are not limited to:
• Apply economic theories to describe the economic impact of decisions related to the regulation of organic farms, businesses, and certifiers.
• Devise solutions that require originality and creativity in the development of models, methodologies, or the extension of existing theory to new and unusual applications.
• Build cost-benefit models to support rule development and alternative analyses and conduct regulatory impact analyses and regulatory flexibility analyses for the purposes of rulemaking.
• Draft proposed regulations based on the economic analyses.
• Maintain current knowledge of the structure, trade practices, performance, and marketing conditions of the organic industry.
• Access available agricultural databases and data resources that provide production and pricing information relevant to rulemaking topics.
• Contribute written content for briefing materials and oral presentations to explain policy considerations and options to senior USDA officials and external audiences.
• Explain the economic impacts of new regulations to organic farms and businesses, National and State association officials, advocacy group representatives, and organic certifiers.
• Manage other complex policy projects as needed.

• Reviews and analyzes records to improve centralized record functions, standardized handling, electronic data, document searches, and retention requirements and procedures.
• Plans and analyzes technology programs for effectiveness and efficiency to identify problems and provide recommendations for correction and/or improvement.
• Provides recommended updated requirements and specifications according to standard templates.
• Coordinates, researches, analyzes, and validates budget proposals to provide guidance regarding technology requirements.

The selectee will serve as a(n) Training Development Specialist (Reemployed Annuitant and ICTAP Only) in the Office of Investigations, International Programs Division. Typical work assignments include:

• Maintaining awareness of cybersecurity threats, techniques, challenges, personnel recovery and investigative procedures.
• Serving as a United States Secret Service subject matter expert in the areas of protection, investigations, and personnel recovery to present training content to foreign partners and USSS employees at formal training courses, seminars, and ad-hoc briefings.
• Serving as project manager for staff/contractor actions and overseeing pilot projects to demonstrate efficiency and effectiveness of training programs.
• Researching new and applicable technology and equipment for the PR Program.

• Serve as a focal point and point of control on the proper execution of Research Position Evaluation System (RPES) policies and practices and ensures reviews are completed.
• Provide analyses of pertinent data and review program and operational documentation, including regulations, policy, and other records to identify actual or potential problem areas.
• Track and monitor deadlines to ensure timeliness of action items.
• Administer internal review procedures to ensure that research plans are complete.
• Work with research progress reports, research proposals, Office of Scientific Quality Review (OSQR) Project Plans, extramural or external funding requests for research projects, Research Position Evaluation System (RPES) cases, and ethics documents.
• Work with research progress reports, research proposals, Office of Scientific Quality Review (OSQR) Project Plans, extramural or external funding requests for research projects, Research Position Evaluation System (RPES) cases, and ethics documents.

• At the full performance level, monitors, evaluates and/or executes assigned programs and initiatives. Analyzes and evaluates (on a quantitative or qualitative basis) the effectiveness of program operations in meeting established goals and objectives. Performs cradle to grave analyses, develops life-cycle cost analyses and develops recommendations for improving the efficiency and effectiveness of the management of the program and initiatives.
• Performs studies requiring evaluation and identification of a variety of operational problems, evaluating alternative solutions and recommending appropriate action. Conducts analytical studies that are of special interest to specific functional activities or programs, and participates in sensitive aspects of the program. Studies oftentimes include evaluation of data that is sensitive in nature. Reviews, evaluates and monitors the progress of regional program areas in accomplishing objectives by appraising performance, progress, program status and trends against approved objectives and program goals and schedules.
• Prepares and/or conducts briefings for higher level management to explain the specific analysis of subject matter, as well as to provide recommendations or action plans and provide guidance and/or direction for implementation. Makes recommendations for the development or modification of program objectives and resource utilization to achieve the established goals, and to improve the performance of operating.