Total 65 Customer Service job vacancies in Naval Base, Norfolk, Virginia

• Admit neonates to the Neonatal Intensive Care Unit/Intermediate Care Unit.
• Perform advanced diagnostic and life-saving treatment procedures.
• Develop full treatment regimens requiring knowledge of new techniques, use of prolonged or complicated procedures, or advanced and delicate skills.
• Provide appropriate resuscitative measures in the delivery room (e.g., preterm infants, emergency C-sections, complicated deliveries, etc.).
• Oversee trainees and nurse practitioners to ensure quality, timely and appropriate medical care.
• Assist in the education, evaluation and mentorship of the aforementioned trainees.
• Conduct teaching conferences and lectures for nursing and medical staff on techniques and theory of well-child preventative pediatrics, neonatal, and perinatal issues.

This nurse provides health promotion, health education and coaching on wellness, disease prevention, and chronic care management. The focus is on individual growth and development in outpatient PACT nursing practice.

Major duties include, but are not limited to:

• Promotes patient-centered care in the management of chronic disease using VA guidelines and protocols.
• Implements nursing interventions/orders in a timely and complete manner.
• Has knowledge of population characteristics including cultural, ethnic, gender and religious diversity. He/she must have knowledge of family dynamics, psychotherapy, developmental theory and interpersonal relationships and systems approach to clinical care.
• Serves as a preceptor or field instructor for students and employees in orientation.
• Utilizes systematic data collection, aggregation, analysis, and reporting techniques to achieve concurrent compliance review of identified quality/patient safety metrics.
• Triages walk-in/acute care visits and utilizes RN protocols to assist with triaging.
• Manages same day patient care needs and coordinates procedures, labs, transitions, education and follow up if indicated.
• Based on the daily huddle, identifies patients that will require special nursing care and collaborates with the team about how best to meet that patient's needs.
• Maintain ongoing appointments of varying modalities (telephone clinic, face-to-face, telehealth, secure messaging). Face-to-face and scheduled telephone follow up visits should be at least 4-7 visits per day.
• Promotes collaborative behavior and team efforts. Is confident of abilities, effectively initiates solutions and, is alert to new opportunities, techniques, and approaches.
• Recognizes ethical issues related to professional nursing practice and models appropriate action by providing and directing others in the provision of care following established policies and ANA Code of Ethics for Nurses.
• Formulates a plan of care based on nursing assessments, using the nursing process, based on the ANA Standards of Nursing Practice.
• All other duties as assigned, pertaining to this occupation, to meet the needs of the Agency, Department, Facility, and/or Service.

Serves as the U.S. Magistrate Court Liaison.
Processes Department of the Army Forms 3975 (Military Police Report).
Serves as the squadron Time Keeper or Alternate Time Keeper, Defense Travel System (DTS) representative and Absent Without Leave (AWOL) Apprehension Coordinator.
Performs other clerical and administrative work in support of the office/organization.

• Assist in the planning and execution of a diverse and complex set of personnel and administrative programs and obtaining and providing a variety of management service support functions essential to the direction and operation of the HRMS Division.
• Plan and execute personnel and administrative programs supporting two Headquarters Department of the Army (HQDA) principal agencies, to include management support services which requires an adherence to formal internal and external procedures.
• Plan and carry out projects and studies to identify and resolve problems pertaining to Civilian Human Resource (HR) program areas.
• Act as Purchasing Officer to purchase training and services using the Government Purchase Card (GPC).
• Provide analytical support in the form of spreadsheets, graphics, and word processing.
• Act as coordinator and subject matter expert for the Automated Time and Attendance Production System (ATAAPs) time keeping system for the organization.
• Administer the Incentive Awards program. Reviews Incentive, Honorary, and Professional Award nominations and approvals for compliance with regulations and directives.

Major duties and responsibilities include, but not limited to:

• Collaborates in the development, implementation, evaluation, and revision of policies, procedures, and/or guidelines.
• Ensures bimonthly telephone contact while the Veteran is in the care of the VA authorized provider in the community and documents the call(s) in the electronic health record (EHR).
• Ensures coordination of care among relevant VA providers and the Women Veterans Program Manager (WVPM) and Women's Health Medical Director.
• Facilitates coordination of maternity care for pregnant Veterans on inpatient psychiatric units and/or in residential care programs.
• Monitors the provision of services and tracking of maternal and fetal outcomes.

Under the Pathways Internship Program, you must meet the definition of a student during the duration of your internship as follows:

An individual accepted for enrollment or enrolled and seeking a qualifying degree or certificate from one of the following:

• High school; OR
• College/university; OR
• Professional, technical, vocational, or trade school; OR
• Advanced degree program; OR
• Certificate in a qualifying and accredited educational institution, on a full or half-time basis (as defined by the institution in which the student is enrolled), including awardees of the Harry S. Truman Foundation Scholarship Program under Public Law 93-842.

• This position provides on the job training for administrative and clerical duties including but not limited to financial management, budget, business administration, and project management.
• Uses computer software to assist staff in writing business procedures, designing flow charts, creating and maintaining spreadsheets or databases, designing data analysis and charts, and or creating/editing reports or briefing materials related to financial management and budget.
• Applies understanding of software functions when identifying and correcting extraneous, erroneous, or mission structure and information.

• Complete at least 640 hours of work experience acquired through the Internship Program.
• Meet the qualification standards for the position to which the Intern will be converted.
• Have completed the degree program with at least a 2.0 GPA on a 4.0 scale throughout the entire internship appointment if enrolled as an undergraduate or at least a 3.0 GPA on a 4.0 scale throughout the entire internship appointment if enrolled in a Master's/Professional program.
• Perform their job successfully.
• Agencies may waive up to 320 of the required 640 hours of work for Interns who demonstrate high potential as evidenced by outstanding academic achievement and exceptional job performance.
• In addition, students working in agencies through third-party intern providers may count up to 320 of the hours they work toward the 640 hour requirement.
• Time spent under previous Internship Program appointments may count towards required work experience hours.

• Responsible for directing and managing program and administrative operations for one or more counties.
• Carrying out permanent and ad hoc farm bill programs and policies established by USDA as well as crop insurance operations under policies established by the Risk Management Agency (RMA).
• May perform farm loan program assignments based on authorities delegated.
• Performing office and field activities as needed to accomplish program objectives.
• Managing and directs activities of subordinate staff.

• Serves as an advisor to the Deputy Assistant Secretary (Reserve Affairs and Airmen Readiness) and the Assistant Secretary of the Air Force {Manpower and Reserve Affairs) and provides direct oversight in all matters pertaining to the development and management of Air Force-wide and DoD-wide force services which are of significant national and DoD interest.
• Serves as an advisor to the Deputy Assistant Secretary (Reserve Affairs and Airmen Readiness) and the Assistant Secretary of the Air Force (Manpower and Reserve Affairs) and provides direct oversight in all matters pertaining to the development and management of Air Force-wide and DoD-wide family programs.
• Serves as an advisor to the Deputy Assistant Secretary (Reserve Affairs and Airmen Readiness) and the Assistant Secretary of the Air Force (Manpower and Reserve Affairs) provides direct oversight in all matters pertaining to the development and management of Air Force-wide and DoD-wide voluntary education programs (Title 10) and veteran employment initiatives which are of significant national and DoD interest.
• Represents the Deputy Assistant Secretary and/or the Assistant Secretary (Manpower & Reserve Affairs).

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Prepares study plans for scientific experiments, using the scientist's hypothesis; attends to all the technical/administrative concerns.
• Develops the data required; refines, verifies, justifies, and organizes the data; analyzes and evaluates findings; and writes-up results for review.
• Conducts tests and analyses of studies and evaluations of data on plant pests detected domestically or intercepted at ports of entry from all parts of the world.
• Collects and manages data, evaluates and analyzes data pertaining to risk, diagnosis, mitigation, rearing, control, treatment and quarantine status.
• Manages plant and/or pest samples and resulting data, including receipt, storage, processing, photographing, and archiving while following procedures to ensure sample integrity and custody.

• Applying Air Force military rated nuclear expertise collaborates w/ Air Staff, Joint Staff, COCOMs and MAJCOMs
• Applying Air Force military aviator nuclear expertise injects a direct presence via panels, shaping directives guidance and interaction with Air Staff, Joint Staff, COCOMs and MAJCOMs.
• Using AF military rated experience nuclear prepares and presents high level briefings.
• Applying Air Force military rated nuclear expertise maintains a continuous liaison with other Air Staff, other service headquarters counterparts and DOD offices.

• Develops and maintains databases and spreadsheets to collect and track information. Responsible for administering and monitoring electronic records systems in order to compile reports, produce charts and graphs.
• Tracks office suspense dates, maintains government credit cards, manages correspondence, travel, training metrics, property accountability.
• Provides administrative support to Office of Chief Counsel in the development, implementation and maintenance of plans, programs, and procedures relating to functions of the organization.
• Develops a variety of correspondence that requires a technical understanding of work performed by the attorneys. Ensures the technical and grammatical correctness of all correspondence generated.
• Performs other duties as assigned.

In this position, you will exercise broad leadership oversight of the Office of the Chief Information Officer (OCIO), with responsibility for the Agency's Information Technology (IT), Cybersecurity, Privacy, and Network Management activities. Additionally, this position:

• Serves as the Agency's Chief Information Officer (CIO), which shares parity with other NTIS Office Heads, i.e., Associate Director.
• Provides centralized oversight and management of the Agency's information resource management activities and executes duties, including those delegated by the Department of Commerce (DOC), that are included in various laws, including the Clinger Cohen Act, Federal Information Security Management Act, E-Government Act, Paperwork Reduction Act, and Federal Records Act.
• Develops and maintains information security reports, dashboards, and metrics that speak to the Agency's risk and threat environment.
• Oversees a comprehensive network management program, including oversight of all planning, installation, and management of the Agency's networks and systems.
• Develops and implements strategies, procedures, and processes that enable the Agency's network to operate 24x7x365. Ensures there are protocols in place to monitor, report, and respond to incidents within the speed of need.
• Advises the NTIS Director and Deputy Director on various IT and technology matters.
• Determines, in partnership with NTIS Offices and the Chief Financial Officer (CFO), the financial and personnel resources needed to achieve the Agency's mission objectives and support mission operations.
• Represents NTIS to intra-Department of Commerce (DOC) external stakeholders, including leading efforts to promote NTIS best practices through outreach to other agencies; reporting IT as required under applicable laws, regulations, and policies; and representing NTIS interests at the relevant CIO Councils, including DOC, and other interagency IT organizations throughout the Federal Government.

The incumbent performs tasks with several steps or a sequence of tasks that requires attention to work operations. The incumbent follows set procedures in accomplishing repetitive assignments and follows an established sequence of work. Performs any combination of the following:

• Serve as a delivery driver to deliver pizza on base
• Set up buffet/food lines, steam tables, dinning room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter and beverages
• May serve food by placing portions of food on customer's plates. Brews coffee according to the number of servings required. Assemble and toss fresh fruit or green salads in quantity using prepared dressings and portion into standard serving sizes. Portions other food items (e.g., gelatins, juices and desserts) into standard serving sizes using the proper utensils and containers. Makes sandwiches using prepared ingredients.
• Break down and cleaning assigned area when the meal is finished and return food to the main kitchen.
• Sets up and operates a mechanical dishwasher, including the continuous conveyor belt-feeding dishwasher. Removes inspection doors, strainer pans, screens and spray arms for preventive maintenance and cleaning.
• Scrapes, soaks, scour and scrubs the heavier cooking utensils such as mixing bowls and pots, which because of their large size and weight are awkward to handle.
• Performs heavy-duty cleaning tasks in food service areas, such as cleaning ceilings and transoms; exhaust hoods; spaces under and behind kitchen equipment, including moving the equipment; washing floors and walls with powered cleaning equipment; cleaning walk-in refrigerators and freezers; and sanitizing garbage rooms.
• May unload food from delivery trucks. Move heavy garbage cans when collecting and transferring trash from the work area to the disposal area.
• Assist in taking inventory at required intervals.
• Adhere to all safety and sanitation requirements.
• Performs other related duties.

Cooks and prepares a variety of grilled or fried food, placing prepared items on counters, steam tables and dining room tables.  Operates a variety of kitchen equipment, such as oven, grill, broiler, deep fat fryer, slicing machine, etc.  Assembles sandwiches and other food products according to specific guidelines and is aware of holding times/temperatures.   May be required to package prepared food for off-premise consumption.  May be required to serve food cafeteria-style to patrons or serve tables¿ family-style by placing dishes of food on tables and refilling as necessary. 

May unload food from delivery trucks and move heavy garbage cans. 

• May operate cash register and be responsible for own change fund.  Counts and turns in change funds and daily receipts.  Cleans and maintains a neat and orderly work area.  May assist in requisitioning food supplies from various sources.  
• Maintains accurate food inventories and rotates stock items to prevent spoilage. Covers, dates and stores leftovers according to established procedures.  Complies with fire, safety, sanitation, and security regulations. 
• May train new employees in food preparation, on job safety practices, operation of cash register and sanitation regulations regarding food storage and sanitation. Cleans equipment in kitchen and dining areas.  
• Washes dishes, pots, pans, coffee urn, glasses, and flatware. 
• Operates mechanical dishwasher. Maintains water and detergent levels in dishwasher; removes strainer pans, inspection doors, etc., for proper cleaning of dishwasher, inside and out; removes calcium deposits as required; and restores room to orderliness.  
• May assist lower graded food service workers.
• Takes action to solve problems quickly.  Alerts the higher-level supervisor, or proper point of contact for help when problems arise. 
• Adheres to safety regulations and standards.  Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. 
• Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
• Performs other related duties as required.

Major duties and responsibilities will include:

• This position has the responsibility to attend to the immediate needs/questions of our patients, their families and visitors. However, the incumbent is not a clinical subject matter expert, case worker, counselor, or clinician.
• Ascertain the needs of the customers and to help all personnel involved understand and relate to the patient as an individual.
• The MSA greets patients, relays messages to appropriate staff inside or outside of the unit, schedules appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Assignments at this level include, but are not limited to: Scheduling, canceling, re-scheduling appointments and/or consults.
• Contributes to the effort to provide enhanced customer service in an environment of continuous quality improvement.
• Plans and organizes work with frequent assistance from the supervisor to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to supervisor.
• Responsible for maintaining the confidentiality of information obtained to carry out required duties.
• Communicates and treats customers in a courteous, tactful, and respectful manner.
• Handles conflict and problems relating to the customer in a constructive and appropriate manner.
• Assesses data reflective of the patient's status and interpret the information needed to identify each patient's requirements relative to their age-specific needs.