Total 578 Customer Service job vacancies in Peterborough, Cambridgeshire, PE1 5AU

Support Worker

Town Histon Cambridge £11.78ph

Typical Shifts Are: Mon -Sun 7am-2pm and 2pm-9pm

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our residential service Kay Hitch Way in Histon is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in the community the next you could be unwinding with them doing arts and crafts

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers should hold a full UK driving license, be resilient, flexible and composed in their approach, have experience with following Positive Behaviour Support plans and reflective practice as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Support Worker

Huntingdon £11.78ph

Typical Shifts are Mon -Sun 8am-3pm and 3pm-10pm plus sleep in

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Female*Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our supported living service at Hamlet Close in Huntingdon is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support with going to Zumba classes shopping swimming or assisting them with arts and crafts.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers should hold a full UK driving license, be resilient, flexible and composed in their approach, have experience with following Positive Behaviour Support plans and reflective practice as well as experience working with individuals with autism,

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

* Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010

Support Worker

Cambridge CB4 11.78ph

Typical Shifts Are : Mon-Sun 7am-3pm and 3pm-10pm and 10pm-7am

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Female*Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our supported living service St Catharines Square in Cambridge is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in the local community the next you could be unwinding with them playing video games, watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers should hold a full UK driving license, be resilient, flexible and composed in their approach, have experience with following Positive Behaviour Support plans and reflective practice as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

* Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010

Senior Support Worker

Town -Sawston £12.78ph

Typical Shifts are: Every Mon-Sun 7.30am-2.30pm and 2.30pm-9.30pm

Requires a UK DL to drive the company Mini bus

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Senior Support Workers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Senior Support Worker to join us in leading our residential service Churchfield Ave in Sawston. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Senior Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, supporting with supervision’s, ordering medication and ensuring the people we support are supported to manage their finances. You’ll never lose sight of why you choose to do this, as our Seniors are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Senior Support Workers having both the right experience and the right values. This is why at this service our Seniors should have previous experience as a Senior Support Worker and a Level 3 in Health & Social Care as well as experience working with individuals with autism, , complex individuals with mental health needs,

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

JOB DESCRIPTION JOB TITLE: Medical Receptionist/Care Coordinator REPORTS TO: Administration Leads and Practice Manager Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities: Administration To have a thorough knowledge of all practice procedures To work in accordance with written protocols To carry out specific administrative tasks as requested by the Administration Leads Receptionist Tasks You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient, and effective way. Duties include: Receiving patients and consulting with members of the practice team Be able to cover all reception positions as necessary Process digital platform submissions Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Working knowledge of the telephone system and all IT systems Process appointment requests from patients for on the day and future appointments by telephone and in person Deal with visit requests Registration of new patients computer data entry and medical records Process patients change of address computer data and medical records Process repeat prescription requests in accordance with practice guidelines Care Coordinator Tasks A Care Co-ordinator (CC) may be required to deal with patients and, if appropriate, their carer, before or after the patients consultation with a clinician or other healthcare professional. To also include the following tasks covering the reception duties, document scanning, dealing with tasks and queries from clinicians as well as other reception activities that help to facilitate care between the patients and the clinicians. This also includes liaising with Care / Nursing homes and other health and care providers when and where necessary. Working closely with the patient and their clinician or other healthcare professional, the care co-ordinator co-ordinates patients healthcare and directs them to the appropriate service to ensure that they get the most suitable care from whatever health or social care provider is appropriate. To help people to manage their needs by answering their queries and supporting them in making appointments To provide coordination and navigation of patients, and where appropriate their carers, across health and social care services, where appropriate working hand in hand with social prescribing link workers (SPLW) To undertake all mandatory training and induction programmes To develop in the role through participation in training and service redesign activities, including monthly clinical governance training N.B It is recognised that additional training will be required for some of the tasks listed. Applicants to the post are not expected to be proficient in all tasks listed in the short term but will work towards them.. Other Tasks Ensure building security have thorough knowledge of doors/windows/alarm. Maintain notice boards in waiting areas to ensure information is not out of date and information is appropriate Assisting the the Leadership Team with tasks as required Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: Employees must take reasonable care for the health, safety and security of themselves and others who may be affected by their acts or omissions at work. Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection prevention and control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality, Diversity and Inclusion: The post-holder will support the equality, diversity and inclusion rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual appraisal, including taking responsibility for maintaining a record of own personal and/or professional development All staff are required to attend and/or carry out on-line essential training as instructed by the Practice Manager (Fire Safety, Health & Safety, Safeguarding Children and Adults, Mental Capacity Act, Information Governance, Resuscitation Procedure) Attend Staff Meetings which provide opportunity to discuss any matters arising from the job and to instruct on new procedures, policies and training requirements

Residential Childcare Support Worker

Salary: Unqualified: £29,307.36 rising to £30,202.80 per annum on successful completion of probation period (includes sleep in)

Qualified Salary: Up to £30,836 (includes sleep in) plus overtime

Specific Hours: 08:00am - 20:00pm (12 hour shifts)

Location: Soham, Cambridgeshire

(Qualified Support Worker salary is based on the proven existing completion Children Workforce Diploma or equivalent)

New Home Opening!

Area Camden

The ethos and culture of the Area Camden Group, as part of Polaris Community, is founded on core values of mutual respect and good parenting whilst being respectful to the values of privacy, dignity, independence, choice, rights and fulfilment.

Our purpose is to provide the highest quality care within very high quality settings in Soham and to offer young people care, accommodation and support as close to a family environment as possible. The residential care we provide is for 11 to 18-year olds and our focus is centred on the needs of the child.

The welfare of our young people is paramount in the role of a Support Worker. Not only do Support Workers keep our young people safe, but as the daily care provider they also make a fundamental contribution to their care, learning and development. A key figure within the team, you'll build invaluable bridges between Area Camden and the local community, promoting social inclusion as you support people with emotional and behavioural difficulties to reach their full potential.

Main Responsibilities:

• You will work with the team to promote and support the young people in our care, in leading a life of positive development by providing a safe and nurturing environment.
• A vital part of your role will be providing the young people with emotional and social support, helping them to develop meaningful relationships with other children and adults, as well as encouraging them to become involved with local communities.
• You will encourage and enable each young person's self-esteem to be raised in a positive manner and ensure that they are respected and valued.
• Encourage, support and enable each young person to make positive life choices and achievable levels of independence that help them develop to their full potential, and receive the essential care and attention.
• Responsible for a high level of recording. Great emphasis and importance is attached to the recording of events and observations which will include young people's daily and monthly progress, updating of children's files, child protection records, notification to appropriate people and health and safety checks.
• Continually assess the children and young peoples' needs. Under the direction of your manager, and other appropriate personnel, you will be responsible for the formulation, implementation and review of care plans.
• You will work closely with your manager, your team, the health advisor, social workers, therapists, teachers and other professionals. You may also be involved with the young people's families, especially when supervising contacts.
• Encourage and support the young people with all of their daily living needs in line with their individual care plan.
• Carry out domestic duties within the home, involving the children and young people where appropriate and plan, shop and prepare meals, ensuring they have a varied and well balanced diet.

Required Attributes:

• Have the ability to engage with young people in a positive and proactive approach
• Be self-motivated with a positive nature
• Be sensitive and reflective
• Have the ability to listen and empathise
• Be able to work individually and within a team
• Have experience working in the care sector or residential care
• Hold a relevant qualification or be committed to undertake a Level 3 Diploma for Residential Childcare - we are looking for passionate and caring individuals who we will support to gain a qualification.
• Be willing to work some Bank Holidays

Benefits:

• A robust Induction and mandatory training program to up skill our workforce
• Progression within the organisation on promotion and development of given role
• Weekly rota on rotation 08:00am-20:00pm i.e. (1 week) - Tuesday, Wednesday, Friday= 36 hours. (2 week) - Monday, Thursday, Saturday and Sunday= 48 hours
• A sleep in allowance of up to £85.50 per night (10pm-7am)- potential extra earning of up to £4104
• Minimum average of 168 hours per calendar month
• Waking Night contracts are also available
• 236 hours annual leave per annum (including bank holidays)
• Holiday increase per year - 12 extra hours for 3 years (capped at 272 hours)
• Pension scheme after a qualifying period- 3% Employer contribution
• Enrolment and funding to required qualification

Area Camden is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. The company is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be subject to a DBS check at enhanced level if successful for the position.

We are seeking a temporary helpdesk administrator initially for 3 month duration potentially longer dependant on workload to help with our busy IT Services team. The main responsibility of this role is to provide friendly and approachable helpdesk administration service to our students and staff.
Knowledge and experience of Microsoft Office and Windows systems as well as account management is essential. Experience within an FE and/or IT environment would be desirable. You will join a small and friendly IT team who are very supportive and would welcome the help you could provide to their busy IT service. A sense of humour would also be appreciated.
Cambridge Regional College is committed to safeguarding and promoting the welfare of children and young people. Therefore, we expect all workers and employees to share this commitment.

All appointments are subject to satisfactory pre-employment checks, including a satisfactory Enhanced criminal records with Barred List check through the Disclosure and Barring Service (DBS).
The College reserves the right to fill this vacancy ahead of the closing date if a suitable candidate is found

Communications Manager

Service care Solution are currently recruiting for a Communications Manager for the Fostering and Adoption Team in Cambridgeshire.

The Communications Manager will work collaboratively across Cambridgeshire and Peterborough supporting the relevant business partner to ensure delivery of a broad range of strategic objectives and outcomes.

Pay rate - £21.64 per hour / £26.95 ltd (umbrella)

Main Responsibilities

As a Communications Manager, you will be responsible for:

• Manage the provision of proactive and reactive responses to all aspects of media -including social media - in a timely way ensuring that the Council's reputation and integrity is maintained
• Support the Communications Business Partner to deliver appropriate communications, web and marketing strategies and annual action plans in a key area of the council's business in accordance with our statutory responsibilities aimed at improving and enhancing the reputation of Cambridgeshire and Peterborough
• Use customer and employee insight to drive innovation and to ensure that all appropriate channels are used to reach and engage with different target audiences.
• Establish and monitor key performance indicators for the departmental and specific campaigns where you have primary responsibility, and providing reports on effectiveness and ROI to key stakeholders.

Requirements:

• Enhanced DBS
• Experience in a similar role
• Evidence of successful completion of regular CPD to update and improve skills from a recognised organisation

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Communications Manager role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Join Our Customer Service Team! Position: Customer Service Representative

Hours: Monday - Friday office hours
Pay Rate: £11.44 per hour (37.5 hours per week)
Location: St Ives
Holidays: Closed on Christmas Day and Boxing Day
Dress Code: Smart/Casual
Training: No holiday allowed during the first 3 weeks of training

About the Role:

Are you passionate about providing top-notch customer service? Do you have a positive attitude and excellent communication skills? We are looking for enthusiastic individuals to join our customer service team!

Responsibilities:

• Handle inbound customer queries
• Process payment plans and up sell products
• Create and manage new and existing customer accounts
• Utilise Five9 phone system and Management program

What We Offer:

• Set Hours: Enjoy your weekends off! Work Monday through Friday with no adjustments to working hours.
• Great Work Culture: Be part of a supportive and engaging team environment.
• Treat Days: Enjoy special treat days as part of our employee appreciation.
• Smart/Casual Dress Code: Feel comfortable and look professional.

Requirements:

• Positive Attitude: Bring a friendly and enthusiastic approach to your work.
• Reliability: Must have a reliable means of commuting to and from work as hours are fixed.
• Customer-Focused: Ability to handle customer queries and provide excellent service.
• Tech Savvy: Comfortable using the Five9 phone system and Management program.

If you are ready to take on a fulfilling role in a vibrant work environment, apply today and join our dedicated customer service team!

To apply, please email Alison your CV or give us a call 01733 968453

We look forward to welcoming you to our team

Location: Peterborough

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Location: Cambridge

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Assistant.

The Role


Helping residents to remain as active and independent as possible
Support residents with personal care and mealtimes
Helping identify residents’ unique goals and implement personalised care plans
Supporting residents to explore new interests and engage in physical activities in a motivating and homely environment


Some of our benefits by joining the Care UK family


Wagestream- access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


New to Care?

We have our own Learning Academy to provide excellent training and induction programs for all new carers and support workers and we will give you all that’s needed to have a successful career as a carer with us. Our high quality, innovative training and coaching will support the development of your skills throughout your career with us.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

ABOUT THE ROLEAs a Bank Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support. A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life with us, which is why the role of Bank Kitchen Assistant is so important. Providing cover for any planned or unplanned absences, you'll help to produce meals and create a fulfilling dining experience for every resident. You'll be an asset to your colleagues and your impact will reach beyond the kitchen too. There'll be plenty of opportunities for you to get to know our residents and enhance their hospitality experience. ABOUT YOUWhen you join us as a Bank Kitchen Assistant, you'll play a crucial role in the success of your care home. That's why we're looking for someone who's committed to maintaining the highest standards in the kitchen and during the food preparation process. You should be reliable, considerate and caring in your approach, and flexible when it comes to your work patterns. Formal qualifications aren't necessary, although any similar experience gained in a commercial or care setting would be useful. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take catering seriously and even run a fiercely-contested annual Barchester Hospitality Awards. If you do well in this role it could lead to a permanent one. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

1. Clinical/patient care To deliver and participate in the clinical care of patients working as a highly autonomous practitioner. To ensure that every patient receives specialised advice and appropriate management to facilitate a safe discharge, transfer or admission as required. Provide a level of advanced and comprehensive assessment based on a specialist body of knowledge, with a focus on assessing and managing risk. Direct responsibility for the management of patients within own case load and supervision /development of junior members of the multidisciplinary team. To appropriately assess, examine, investigate, diagnose and treat patients, resulting in the safe management, appropriate referral or discharge of patients To gain collateral history for patients to ensure appropriate management decisions are taken, this includes accessing summary care records To manage patient expectations using highly developed communication skills, recognising that many patients will have chronic conditions that should be managed within primary care This communication will often involve conflict due to unrealistic expectations and that managing these expectations will require delivery of a contentious message. To work in an environment that is high pressured, with multiple competing priorities, caring for patients from a range of backgrounds and conditions. To contribute to the development and improvement of systems, policies and processes that facilitate patient care. Maintain own clinical development by keeping abreast of new treatments and technologies within primary, acute and emergency care. To improve the quality of the patient experience by identifying and meeting the individual clinical needs of patients. Where appropriate to their presenting circumstances, to rigorously review all aspects of the patients plan of care and identify and address issues that cannot wait for the patient to be reviewed by their own GP. Contribute to the review and development of integrated care pathways and clinical guidelines to ensure a standardised approach. Practice with confidence and competence within professional bodies guidelines (e.g. NMC, HCPC). To ensure that accurate documentation and records of patient care are kept. To provide expert advice on patient care to the healthcare team taking into account all aspects of clinical governance, and act as a specialist resource within the team. Ability to adapt expert clinical knowledge and skills to different clinical settings and influence service delivery and patient care. To prescribe safely and effectively as a non-medical prescriber in accordance with relevant guidelines and within the individuals scope of professional competence, to ensure all prescribing practice offers best value for money to the health system. Actively implement effective systems and processes for infection control management and relevant audit within their clinical area. To be a conscientious, confident and competent practitioner who works within their own scope of professional practice. 2. Management and Leadership Support the delivery of the service KPIs and play an active part in clinical governance, developing and leading on action plans. Lead and develop an area of responsibility related to advanced clinical practice or service development. To co-ordinate and provide leadership for the non-medical teams. Deliver the highest level of interpersonal and communication skills and be actively involved in the development of effective communication strategies with other members of the multidisciplinary team. This will include discussions with patients around sensitive information and difficult conversations with patients and relatives. Participate in the development of a specialist service and act as a change agent, where necessary leading staff and facilitating the change process whilst encouraging others to be innovative and adaptable in the approach to change including development of new services. To act as a champion for the team, proactively liaising with external and internal stakeholders advocating advanced practice provision that is effective and responsive and that patients and clinicians experience a high standard of communication care and continuity. To be an effective, competent and confident role-model / clinician and to champion the ACP role to other members of the team. To act as a role model for infection control practice, nutritional standards, medicines management and falls prevention, ensuring best practice in these areas is intrinsic to care delivery. To develop evidence based policies and procedures specifically required by the team. To develop clinical competencies for staff working within the team. To develop and maintain effective communication with the multidisciplinary team to ensure high standards of care. To work collaboratively and strategically with representatives of other clinical areas, disciplines and services to provide a seamless pathway of care. Participate in the recruitment, selection and retention of staff. To be conversant with all policies and procedures and ensure they are correctly implemented. Participate in business planning and the development of financial bids for service development. 3. Education and Training To help identify, plan and implement goals for clinical development of staff working within the service, monitor the development of advanced skills within the team. To develop and maintain a positive learning environment for the team by providing support, ensuring developmental requirements are addressed. To support the provision of clinical supervision and provide the opportunity to reflect and discuss areas of practice. To plan, implement and participate in teaching programmes for nursing, medical and allied health professional staff of all grades. To maintain close links with local Universities and to participate in the development and delivery of new and established specialist practice programmes. 4. Audit and Research Contribute and at times lead the development of multidisciplinary research and clinical audit in the service and adjacent assessment areas, implementing effective and evidence-based practice. Exhibit advanced research and audit skills and provide support and appropriate implementation strategies for changes in clinical practice. Ensure the results of audit and research conducted by the team are disseminated. To share best practice; through publications and attendance/presentation opportunities at conference level. 5. Resource Management To apply sound financial evaluation to proposed service developments. Manage own workload. Support junior nursing, AHP and medical staff to manage their work load. Work as a member of the multidisciplinary team, sharing in the responsibility for the provision of 7 day, care. Promote and adhere to the principles and practice of clinical governance. Responsible on a shift by shift basis for the advanced clinical practitioner management of all patients within the service. Demonstrate effective multidisciplinary team working and acknowledge the role of individual team members, ensuring that expertise is seen as a resource within the team. Utilise a developed knowledge of vulnerable adult safeguarding procedures. Support trainee, new and experienced ACPs to manage their workload. To ensure all prescribing practice offers best value for money to the health system, that medications classed as general sale and pharmacy items are not provided to patients. To ensure appropriate use and care of high value clinical equipment such as portable ultrasound equipment. 6. Risk Management To ensure that systems are in place to manage, reduce and prevent clinical risk to self and others within acute services. To assist in the assessment and management of risk in line with the trust standard and alongside the operational management team by ensuring adverse incidents are reported, investigated and utilised to develop and open culture of learning from risk. Share lessons learned from significant events To monitor incidents highlighted by members of the team and communicate to appropriate areas to address risk issues. Promote best practice in health & safety, utilising organisational policies. All employees are subject to the requirements of the data protection act and must maintain strict confidentiality in respect of patients and staff records. All employees have a responsibility under the organisations health and safety policy, to be aware of and conform to the policy, ensuring all health and safety rules are adhered to and ensuring that all accidents, incidents, near misses, damages and irregularities are documented and reported to a manager in accordance with policy. This job description is not intended to be an exhaustive list of duties and it may be reviewed and altered in the light of changed service needs and developments after discussion with the post holder.

1. Clinical To deliver and participate in the clinical care of patients, referred to the urgent care wrap around service or virtual ward. Using clinical knowledge provide a high standard of skilled care to patients based on a full assessment of the individuals needs in consultation with the multi-professional team. To devise and evaluate care plans based on the assessment process with realistic nursing goals with the consultation patients, family and the multi-professional team. Where appropriate to their presenting circumstances, to rigorously review all aspects of the patients plan of care. Provide clinical and professional advice and support to the multidisciplinary team within and outside of the specialty To ensure due regard to given customs, values and spiritual beliefs of patients, carers and their relatives. To contribute to the development and improvement of systems and processes that facilitate excellent patient care. Maintain own clinical development by keeping abreast of new treatments and technologies within primary, acute and emergency care. To improve the quality of the patient experience by identifying and meeting the individual clinical needs of patients. Practice with confidence and competence within professional bodies guidelines (e.g. NMC, HCPC). To ensure that accurate documentation and records of patient care are kept. Ability to adapt clinical knowledge and skills to different clinical settings and influence service delivery and patient care. Actively support the implementation of effective systems and processes for infection control management and relevant audit within their clinical area. Ensure the safety of vulnerable patients is maintained by carrying out risk assessments using a multi disciplinary team approach in planning care, 2. Management and Leadership Support the delivery of the service performance KPIs and play an active part in clinical governance. To act as a champion for the service. To act as a role model for infection control practice, nutritional standards, medicines management and falls prevention, ensuring best practice in these areas is intrinsic to care delivery. To develop and maintain effective communication with the multidisciplinary team to ensure high standards of care. To actively participate in the implementation of any change in practice. To provide supervision to non-registered clinical team members. Foster a creative and open working culture to encourage new ideas and new ways of working. Support other initiatives that provide an improved quality of care for patients Undertake the co-coordinating role for the service in exceptional circumstances 3. Education and Training To develop and maintain a positive learning environment for the team by providing support to more junior staff, ensuring developmental requirements are addressed. To develop own knowledge base, ensuring practice is evidence based and contributes to the enhancement of patient care. To act as a reflective practitioner, questioning clinical practice. To actively participate in departmental education programmes. To participate in reviewing Policies and Procedures to improve outcomes and the quality of service provided. 4. Audit and Research Contribute to multidisciplinary research and clinical audit in the service. All employees are subject to the requirements of the data protection act and must maintain strict confidentiality in respect of patients and staff records. All employees have a responsibility under the organisations health and safety policy, to be aware of and conform to the policy, ensuring all health and safety rules are adhered to and ensuring that all accidents, incidents, near misses, damages and irregularities are documented and reported to a manager in accordance with policy. This job description is not intended to be an exhaustive list of duties and it may be reviewed and altered in the light of changed service needs and developments after discussion with the post holder.