Total 157 Customer Service job vacancies in Phoenix, Arizona

11/07/2024 - Position Re-announced to solicit for additional applicants. Applicants who previously applied have the option to update their application during the re-announcement.

• Responsible for information security and compliance with standards mandated by Health Insurance Portability Accountability Act (HIPAA) and Human & Health Services (HHS)/Indian Health Service (IHS) agency wide laws, regulations and policies.
• Updates yearly Annual Acquisition Plan (AAP), 4 year life cycle plan and maintains a program budget that include personnel, service/equipment, supply purchases, travel, training, contractual agreements, etc
• Participates with key staff members of the Service Unit which includes representation from medical, nursing, general services, finance, and business office in the formulation of policies, program and procedures related to the overall computing systems, telecommunication and data collection systems
• Plans, organizes, directs, controls and reviews the operating activities of the department. Sets and monitors short/long term goals, priorities, prepares realistic schedules for completion of projects and controls workload.
• Provides special instructions on difficult or different activities, and answers technical questions about work assignments.
• Responsible for formulating and implementing the overall computer, telecommunication and data collections system program to satisfy IHS requirements and priorities necessary to support both clinical and administrative program functions.
• Identifies and reports deficiencies and implements Quality Improvement processes related to IT deficiencies.

• Incumbent(s) must be able to train staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities.
• Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
• Schedule appointments accurately and in a timely manner.
• All appointments will be made with the patient's input, either in person or by phone.
• Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic time frames.
• Exercises supervisory authorities and responsibilities involving work assignment and review, as well as the administrative and personnel management functions relative to the staff supervised in conjunction.
• Daily review of active/pending consults and Audio CARE communications for accuracy and disposition.
• Incumbent(s) will rotate this to assure all MSA staff is in attendance and understand the process.
• independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
• Important interfaces and collaborations also occur with all clinical staff in Specialty & Diagnostics, as well as, with staff outside the service line.
• Coordinating schedules and assignments with RN Managers/Assistant RN Managers and adjusting as needed. Serves on Medical Center committees as needed, and prepare various reports in area of expertise.
• Assures that all supervised staff receives all required annual training. The incumbent is responsible for the competencies for all supervised staff.
• Plans and/or coordinates a formal orientation and training and assures training programs for new employees are completed as required to achieve efficiency of operations on a daily and long-term basis.
• Ensure adequate leave coordination to avoid inability to properly respond to the needs of the service.
• Monitors personnel assignments, work distribution and work performance to assure adequate service is being provided and work is properly distributed to accomplish the workload.
• Independently carries out a wide variety of tasks involving atypical problems or complex situations.
• Advises Lead MSA of requirements for on the job training for new MSAs.
• Responsible for extracting and analyzing data to provide reports in support of performance measures to senior management.

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Major Duties:

• Perform seed collection and propagation of native seeds.
• Help control invasive plant species.
• Rehabilitate and replant degraded areas.
• Monitor rare plant species.
• Assist with hazard tree management.

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• Performs technician work that is supportive of professionals in resource management (i.e. Wildlife Biologists). These positions are primarily concerned with research, conservation, and management of wildlife; the control of wildlife; or determination, establishment, and application of the biological facts, principles, methods, techniques, and procedures necessary for the conservation, management, and control of wildlife.
• Implements natural resource management projects following established procedures. Collects and organizes field data, ensuring quality control of data or collected samples. Provides assessment and classification of data.
• Assists in the preparation of reports, plans, and guidelines related to resource management projects.
• Provides logistical support for resource management projects as well as advice, assistance, and training to students, volunteers or lower graded technicians.
• Uses a variety of computer programs to compile, reduce, store, retrieve, analyze, and report data and other resource management information. Uses a wide variety of specialized equipment to carry out resource management projects.
• GS-7 position is distinguished from GS-6 in the following ways: assignments require that the incumbent have greater knowledge, experience, and judgment in order to complete a variety of conventional projects of relatively limited scope; independently resolve problems for which precedents exist; select, from several alternatives, the most appropriate course of action for planning and executing work; and apply a wide range of conventional methods and solutions to new situations. As a result, the position has a broader scope and effect; unlike lower-graded positions, this position directly affects the design, operation, and adequacy of natural resource activities.

Be a successful applicant. Watch this 5 minute video to learn how to create a federal resume.

• Performs technician work that is supportive of professionals in resource management (i.e. Wildlife Biologists). These positions are primarily concerned with research, conservation, and management of wildlife; the control of wildlife; or determination, establishment, and application of the biological facts, principles, methods, techniques, and procedures necessary for the conservation, management, and control of wildlife.
• Implements natural resource management projects following established procedures. Collects and organizes field data, ensuring quality control of data or collected samples. Provides assessment and classification of data.
• Assists in the preparation of reports, plans, and guidelines related to resource management projects.
• Provides logistical support for resource management projects as well as advice, assistance, and training to students, volunteers or lower graded technicians.
• Uses a variety of computer programs to compile, reduce, store, retrieve, analyze, and report data and other resource management information. Uses a wide variety of specialized equipment to carry out resource management projects.
• GS-7 position is distinguished from GS-6 in the following ways: assignments require that the incumbent have greater knowledge, experience, and judgment in order to complete a variety of conventional projects of relatively limited scope; independently resolve problems for which precedents exist; select, from several alternatives, the most appropriate course of action for planning and executing work; and apply a wide range of conventional methods and solutions to new situations. As a result, the position has a broader scope and effect; unlike lower-graded positions, this position directly affects the design, operation, and adequacy of natural resource activities.

Be a successful applicant. Watch this 5 minute video to learn how to create a federal resume.

• Performs technician work that is supportive of professionals in resource management (i.e. Biologists, Ecologists, etc.). These positions are primarily involved with research, conservation, production, and management of fishes, fishery resources, or in the determination, establishment, and application of biological facts, methods, techniques, and procedures necessary for research, conservation and management of fishes and other aquatic animals and resources. Some positions perform and/or lead boat inspections for aquatic nuisance species control. Specific duties will vary by park location.
• Implements natural resource management projects following established procedures. Collects and organizes field data, ensuring quality control of data or collected samples. Provides assessment and classification of data.
• Assists in the preparation of reports, plans, and guidelines related to resource management projects.
• Provides logistical support for resource management projects as well as advice, assistance, and training to students, volunteers or lower graded technicians.
• Uses a variety of computer programs to compile, reduce, store, retrieve, analyze, and report data and other resource management information. Uses a wide variety of specialized equipment to carry out resource management projects.
• GS-7 position is distinguished from GS-6 in the following ways: assignments require that the incumbent have greater knowledge, experience, and judgment in order to complete a variety of conventional projects of relatively limited scope; independently resolve problems for which precedents exist; select, from several alternatives, the most appropriate course of action for planning and executing work; and apply a wide range of conventional methods and solutions to new situations. As a result, the position has a broader scope and effect; unlike lower-graded positions, this position directly affects the design, operation, and adequacy of natural resource activities

Be a successful applicant. Watch this 5 minute video to learn how to create a federal resume.

• Performs technician work that is supportive of professionals in resource management (i.e. Ecologists, Botanist etc.). These positions are primarily concerned with carrying out field studies on plants and plant ecology, inventorying, monitoring, and mapping plant populations; leading field crews in exotic plant eradication or revegetation work; conducting grazing and monitoring studies; developing improved methods of controlling weed and plant diseases; performing nursery work, seed collection, and similar work usually concerned with higher plant life. May also perform some forestry work concerned with monitoring, rehabilitation, reforestation, propagation, and/or thinning; monitoring hazard tree and disease programs; and monitoring and/or controlling disease and insect infestations. Specific duties will vary by park location.
• Implements natural resource management projects following established procedures. Collects and organizes field data, ensuring quality control of data or collected samples. Provides assessment and classification of data.
• Assists in the preparation of reports, plans, and guidelines related to resource management projects.
• Provides logistical support for resource management projects as well as advice, assistance, and training to students, volunteers or lower graded technicians.
• Uses a variety of computer programs to compile, reduce, store, retrieve, analyze, and report data and other resource management information. Uses a wide variety of specialized equipment to carry out resource management projects.
• GS-7 position is distinguished from GS-6 in the following ways: assignments require that the incumbent have greater knowledge, experience, and judgment in order to complete a variety of conventional projects of relatively limited scope; independently resolve problems for which precedents exist; select, from several alternatives, the most appropriate course of action for planning and executing work; and apply a wide range of conventional methods and solutions to new situations. As a result, the position has a broader scope and effect; unlike lower-graded positions, this position directly affects the design, operation, and adequacy of natural resource activities.

PHYSICAL DEMANDS: The work requires regular physical exertion such as walking or climbing over wet, rough, uneven and/or rocky surfaces; bending, crouching, stooping, or reaching to observe, collect and/or record field data; or in some situations the work may require physical exertion to handle wild animals, prepare soil for planting, camp overnight in backcountry locations, to scuba dive or operate a boat (varies by location). Heavy items, such as equipment packs weighing up to 50 pounds, must be lifted and carried on a regular basis. May be required to hike several miles in a day.

WORK ENVIRONMENT: The work is performed in an office, laboratory, and in a field environment. The work performed in the field involves regular and recurring exposure to extreme weather conditions and terrain, poisonous plants, biting insects and wild animals. Some positions require the use of chemicals (for example, pesticides/herbicides to control invasive plants or chemical treatments for invasive aquatic species). The employee is required to follow all safety procedures based on the task being carried out which may require use protective clothing/gear such as gowns, coats, boots, goggles, gloves, etc.

Be a successful applicant. Watch this 5 minute video to learn how to create a federal resume.

• Performs technician work that is supportive of professionals in resource management (i.e. Ecologists, Botanist etc.). These positions are primarily concerned with carrying out field studies on plants and plant ecology, inventorying, monitoring, and mapping plant populations; leading field crews in exotic plant eradication or revegetation work; conducting grazing and monitoring studies; developing improved methods of controlling weed and plant diseases; performing nursery work, seed collection, and similar work usually concerned with higher plant life. May also perform some forestry work concerned with monitoring, rehabilitation, reforestation, propagation, and/or thinning; monitoring hazard tree and disease programs; and monitoring and/or controlling disease and insect infestations. Specific duties will vary by park location.
• Implements natural resource management projects following established procedures. Collects and organizes field data, ensuring quality control of data or collected samples. Provides assessment and classification of data.
• Assists in the preparation of reports, plans, and guidelines related to resource management projects.
• Provides logistical support for resource management projects as well as advice, assistance, and training to students, volunteers or lower graded technicians.
• Uses a variety of computer programs to compile, reduce, store, retrieve, analyze, and report data and other resource management information. Uses a wide variety of specialized equipment to carry out resource management projects.
• GS-7 position is distinguished from GS-6 in the following ways: assignments require that the incumbent have greater knowledge, experience, and judgment in order to complete a variety of conventional projects of relatively limited scope; independently resolve problems for which precedents exist; select, from several alternatives, the most appropriate course of action for planning and executing work; and apply a wide range of conventional methods and solutions to new situations. As a result, the position has a broader scope and effect; unlike lower-graded positions, this position directly affects the design, operation, and adequacy of natural resource activities.

PHYSICAL DEMANDS: The work requires regular physical exertion such as walking or climbing over wet, rough, uneven and/or rocky surfaces; bending, crouching, stooping, or reaching to observe, collect and/or record field data; or in some situations the work may require physical exertion to handle wild animals, prepare soil for planting, camp overnight in backcountry locations, to scuba dive or operate a boat (varies by location). Heavy items, such as equipment packs weighing up to 50 pounds, must be lifted and carried on a regular basis. May be required to hike several miles in a day.

WORK ENVIRONMENT: The work is performed in an office, laboratory, and in a field environment. The work performed in the field involves regular and recurring exposure to extreme weather conditions and terrain, poisonous plants, biting insects and wild animals. Some positions require the use of chemicals (for example, pesticides/herbicides to control invasive plants or chemical treatments for invasive aquatic species). The employee is required to follow all safety procedures based on the task being carried out which may require use protective clothing/gear such as gowns, coats, boots, goggles, gloves, etc.

Be a successful applicant. Watch this 5 minute video to learn how to create a federal resume.

• Performs technician work that is supportive of professionals in resource management (i.e. Ecologists, Botanist, etc.). These positions are primarily concerned with carrying out field studies on plants and plant ecology, inventorying, monitoring, and mapping plant populations; performing invasive plant eradication or revegetation work; conducting grazing and monitoring studies; developing improved methods of controlling invasive plant species and plant diseases; performing nursery work, seed collection, and similar work usually concerned with higher plant life. May also perform some forestry work concerned with monitoring, rehabilitation, reforestation, propagation, and/or thinning; monitoring hazard tree and disease programs; and monitoring and/or controlling disease and insect infestations. Specific duties will vary by park location.
• Implements natural resource management projects following established procedures. Collects and organizes field data, ensuring quality control of data or collected samples. Provides assessment and classification of data.
• Assists in the preparation of reports, plans, and guidelines related to resource management projects. Draft project reports may include literature research, description of methods, preparation of graphs and charts, and summary of findings.
• Provides logistical support for resource management projects as well as advice, assistance, and training to students, volunteers or lower graded technicians.
• Uses a variety of computer programs to compile, reduce, store, retrieve, analyze, and report data and other resource management information. Uses a wide variety of specialized equipment to carry out resource management projects.

Physical Demands: The work requires regular physical exertion such as walking or climbing over wet, rough, uneven and/or rocky surfaces; bending, crouching, stooping, or reaching to observe, collect and/or record field data; or in some situations the work may require physical exertion to handle wild animals, prepare soil for planting, camp overnight in backcountry locations, to scuba dive or operate a boat (varies by location). Heavy items, such as equipment packs weighing up to 50 pounds, must be lifted and carried on a regular basis. May be required to hike several miles in a day.

Work Environment: The work is performed in an office, laboratory, and in a field environment. The work performed in the field involves regular and recurring exposure to extreme weather conditions and terrain, poisonous plants, biting insects and wild animals. Some positions require the use of chemicals (for example, pesticides/herbicides to control invasive plants or chemical treatments for invasive aquatic species). The employee is required to follow all safety procedures based on the task being carried out which may require use protective clothing/gear such as gowns, coats, boots, goggles, gloves, etc.

Be a successful applicant. Watch this 5 minute video to learn how to create a federal resume.

• Performs technician work that is supportive of professionals in resource management (i.e. Ecologists, Botanist, etc.). These positions are primarily concerned with carrying out field studies on plants and plant ecology, inventorying, monitoring, and mapping plant populations; performing invasive plant eradication or revegetation work; conducting grazing and monitoring studies; developing improved methods of controlling invasive plant species and plant diseases; performing nursery work, seed collection, and similar work usually concerned with higher plant life. May also perform some forestry work concerned with monitoring, rehabilitation, reforestation, propagation, and/or thinning; monitoring hazard tree and disease programs; and monitoring and/or controlling disease and insect infestations. Specific duties will vary by park location.
• Implements natural resource management projects following established procedures. Collects and organizes field data, ensuring quality control of data or collected samples. Provides assessment and classification of data.
• Assists in the preparation of reports, plans, and guidelines related to resource management projects. Draft project reports may include literature research, description of methods, preparation of graphs and charts, and summary of findings.
• Provides logistical support for resource management projects as well as advice, assistance, and training to students, volunteers or lower graded technicians.
• Uses a variety of computer programs to compile, reduce, store, retrieve, analyze, and report data and other resource management information. Uses a wide variety of specialized equipment to carry out resource management projects.

Physical Demands: The work requires regular physical exertion such as walking or climbing over wet, rough, uneven and/or rocky surfaces; bending, crouching, stooping, or reaching to observe, collect and/or record field data; or in some situations the work may require physical exertion to handle wild animals, prepare soil for planting, camp overnight in backcountry locations, to scuba dive or operate a boat (varies by location). Heavy items, such as equipment packs weighing up to 50 pounds, must be lifted and carried on a regular basis. May be required to hike several miles in a day.

Work Environment: The work is performed in an office, laboratory, and in a field environment. The work performed in the field involves regular and recurring exposure to extreme weather conditions and terrain, poisonous plants, biting insects and wild animals. Some positions require the use of chemicals (for example, pesticides/herbicides to control invasive plants or chemical treatments for invasive aquatic species). The employee is required to follow all safety procedures based on the task being carried out which may require use protective clothing/gear such as gowns, coats, boots, goggles, gloves, etc.

Be a successful applicant. Watch this 5 minute video to learn how to create a federal resume.

• Performs technician work that is supportive of professionals in resource management (i.e. Biologists, Ecologists, etc.). These positions are primarily involved with research, conservation, production, and management of fishes, fishery resources, or in the determination, establishment, and application of biological facts, methods, techniques, and procedures necessary for research, conservation and management of fishes and other aquatic animals and resources. Specific duties will vary by park location.
• Implements natural resource management projects following established procedures. Collects and organizes field data, ensuring quality control of data or collected samples. Provides assessment and classification of data.
• Assists in the preparation of reports, plans, and guidelines related to resource management projects. Draft project reports may include literature research, description of methods, preparation of graphs and charts, and summary of findings.
• Provides logistical support for resource management projects as well as advice, assistance, and training to students, volunteers or lower graded technicians.
• Uses a variety of computer programs to compile, reduce, store, retrieve, analyze, and report data and other resource management information. Uses a wide variety of specialized equipment to carry out resource management projects.

PHYSICAL DEMANDS: The work requires regular physical exertion such as walking or climbing over wet, rough, uneven and/or rocky surfaces; bending, crouching, stooping, or reaching to observe, collect and/or record field data; or in some situations the work may require physical exertion to handle wild animals, prepare soil for planting, camp overnight in backcountry locations, to scuba dive or operate a boat (varies by location). Heavy items, such as equipment packs weighing up to 50 pounds, must be lifted and carried on a regular basis. May be required to hike several miles in a day.

WORK ENVIRONMENT: The work is performed in an office, laboratory, and in a field environment. The work performed in the field involves regular and recurring exposure to extreme weather conditions and terrain, poisonous plants, biting insects and wild animals. Some positions require the use of chemicals (for example, pesticides/herbicides to control invasive plants or chemical treatments for invasive aquatic species). The employee is required to follow all safety procedures based on the task being carried out which may require use protective clothing/gear such as gowns, coats, boots, goggles, gloves, etc.

Major Duties:  Performs tasks with several steps or sequences of tasks such as:  sets up food service counters, steam tables, dining room tables, and side service stands with hot and cold food, including meats, vegetables, salads, desserts, bread, butter, and beverages.  Serves food cafeteria-style to diners.  Serves tables family-style by placing dishes of food on tables and refilling as necessary.  Makes coffee in large urns according to the number of servings desired, with responsibility for timing and brewing.  Makes a variety of fruit and vegetable salads such as fresh fruit, tossed green, tomato and lettuce, and lettuce wedges.  Serves food in standard portions by placing uniform amounts in small dishes or glasses in prescribed quantities.  Makes simple sandwiches.  Packs box lunches.  Maintains water and detergent levels in dishwasher; removes strainer pans, inspection doors, etc., for proper cleaning of dishwasher, inside and out; removes calcium deposits as required; and restores room to orderliness.

May unload food from delivery trucks and move heavy garbage cans.   May operate cash register and be responsible for own change fund.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner.  Takes action to solve problems quickly.  Alerts the higher-level supervisor, or proper point of contact for help when problems arise.  Adheres to safety regulations and standards.  Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.  Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as required.

Skills and Knowledge:  Skill to perform tasks with several steps and use judgment in the performance of sequential tasks.  Concentration is required to serve uniform individual portions and to avoid distractions, such as when several people ask for different items at the same time.  Simple arithmetic and the ability to read instructions are required.  Working knowledge of common sanitation procedures to prevent contamination.

• Responsible for establishing, conducting, scheduling school exercise classes independently with integration of physical activity into curriculum and programs at community based chapter, and schools; manages all funds, budget development, fiscal monitoring, and equipment assigned, consisting of financial support, grant proposals; schedule on-going community exercise program with promotional incentives including contests, special events in coordination with other Indian Health Services and tribal programs.
• Ensures the development with directing all assigned employees health/fitness intervention programs; assists with evaluation of school physical activity programs including pre and post testing; assists with the coordination of provision of medical services in support of school based athletic programs, this includes working with Family Medicine, Emergency Medicine, and Physical Therapy.
• Administers records into appropriate software current fitness testing to an assigned range of adults and children; develops and maintains a computer-based registry of community fitness and high risk exercise participants indicated by medical criteria, i.e. increased lipids, diabetes, coronary disease.
• Maintains the supply and equipment inventory.

Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or result in you losing consideration for the job. The incumbent:

• Serves as the sole Medical Technologist Head of the Hematology, Coagulation, Transfusion Medicine, and Phlebotomy sections performing a full range of professional Clinical Laboratory tests and procedures for the entire laboratory.
• Informs supervisor of deficiencies in test performance and potential problems in meeting patient needs. Develops and implements the use of protocols for performances of tests, evaluation of results and other corrective action measures as assigned.
• Ensures the scheduling, performance, and documentation of the preventative maintenance for laboratory equipment (including pipette calibrations for transfusion medicine, tachometer calibrations on centrifuges, annual timers & thermometer checks, and annual PMs on analyzers). When needed, performs troubleshoots to diagnosis analyzer performance issues.
• Performs routine and specialized studies in blood coagulation, platelet function, anemia's, leukemia's, solving high complex diagnostic problems (i.e., consultation with medical providers and clinical pathologists for unusual smear reviews or possible transfusion reactions), and adopting new test methods to improve or expand Hematology, Coagulation, and Blood Bank services.
• Demonstrates a superior level of technical proficiency and problem-solving ability in such areas as (1) testing for blood group antibodies, compatibility, and antibody identification; (2) investigating abnormalities (such as hemolytic diseases of the newborn, hemolytic anemias, and adverse reactions to transfusion); (3) supporting physicians in transfusion therapy for patients with coagulopathies (diseases affecting blood clotting) and (4) performing blood collection and processing specimens for blood, typing blood, (or referring specimens for molecular testing) to ensure the safety of the patient.
• Plans, manages and monitors the activities and resources of the Hematology, Coagulation, Transfusion medicine, and Phlebotomy sections of the Core lab and resolves daily problems in a timely manner to ensure uninterrupted quality service to customers and patients.
• Develops and implementing new testing methodologies (e.g., EIA or PCR) in both automated and manual procedures to meet objectives set by the Medical Officer (Admin) and supervisor.

A Hospice/Rehab Residential Care Coordinator (RCC) RN is responsible for creating and consistently communicating the nursing aspect of comprehensive interdisciplinary care plans tailored to residents' individualized needs. Each RCC plays a crucial role in daily operations by assisting in the direction of staffing and float rotation, ensuring optimal coverage for resident care. Directing nursing personnel involves guiding them in delivering resident care, aligning with established standards, and considering both resident needs and staff qualifications. Collaboration is key in actively working with and referring problems to other members of the interdisciplinary team, fostering effective communication for comprehensive resident care. When delegating responsibilities to non-licensed staff, tasks are assigned based on individual qualifications, ensuring efficient and coordinated delivery of care and program activities.

Responsibilities extend to interpreting unit and medical center policies and procedures to nursing staff, contributing to a cohesive and informed working environment. The RCC is actively involved in unit-level problem-solving, ensuring that resident care consistently meets established nursing standards and contributes to the development and implementation of unit-level goals and objectives. It is anticipated that they will attend and actively participate in unit staff meetings and huddles. Professional growth is expected and can include activities, including committee membership, task forces, and involvement in professional organizations. All RNs are expected to maintain current licensure and acquire continuing education units (CEUs) on time through relevant continuing education programs. The RCC may contribute insights to performance evaluations of both non-licensed and licensed professional staff, actively participating in the assessment and improvement of team members' contributions.




Work Schedule: 07:30am - 16:00pm (Occasional Rotations to Weekends)
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized