Total 157 Customer Service job vacancies in Phoenix, Arizona

WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
SBSE EXAM - Examination Operations

Two (2) positions to be filled in any of the following locations: CHESTERFIELD, MO (MO1833); SPRINGFIELD, MO (MO1993); ST. LOUIS, MO (MO0106); KANSAS CITY, MO (MO1937); LEES SUMMIT, MO (MO2008); CHICAGO, IL (IL0236); DOWNERS GROVE, IL (IL2337); FAIRVIEW HEIGHTS, IL (IL2528); MATTESON, IL (IL2563); ORLAND PARK, IL (IL2549); SPRINGFIELD, IL (IL2454); DETROIT, MI (MI0800); GRAND RAPIDS, MI (MI2210)

Two (2) positions to be filled in any of the following locations: COLUMBIA, SC (SC0068); JACKSONVILLE, FL (FL0067); WEST PALM BEACH, FL (FL1328); GUAYNABO, PR (PR4065); SAN JUAN, PR (PR4062); DAYTONA BEACH, FL (FL1382); MELBOURNE, FL (FL1361); MIAMI, FL (FL0061); OCALA, FL (FL2668); PANAMA CITY, FL (FL3007); PENSACOLA, FL (FL3279); SARASOTA, FL (FL3100); ST PETERSBURG, FL (FL1005); TALLAHASSEE, FL (FL1407); TAMPA, FL (FL2402); Plantation, FL (FL2437)

Three (3) positions to be filled in any of the following locations: HOUSTON, TX (TX0297); HOUSTON, TX (TX2298); NEW ORLEANS, LA (LA1336); OKLAHOMA CITY, OK (OK1356); FARMERS BRANCH, TX (TX0302); SAN ANTONIO, TX (TX2982)

Four (4) positions to be filled in any of the following locations for: LOS ANGELES, CA (CA0150); LAGUNA NIGUEL, CA (CA0521); MESA, AZ (AZ6886); SAN DIEGO, CA (CA0316); SAN MARCOS, CA (CA6921)

Four (4) positions to be filled in any of the following locations: DES MOINES, IA (IA0112); WEST DES MOINES, IA (IA1527); CEDAR RAPIDS, IA (IA1550); CHICAGO, IL (IL0236); DOWNERS GROVE, IL (IL2337); SPRINGFIELD, IL (IL2454); FAIRVIEW HEIGHTS, IL (IL2528); ORLAND PARK, IL (IL2549); SCHILLER PARK, IL (IL2558); MATTESON, IL (IL2563); OVERLAND PARK, KS (KS1603); WICHITA, KS (KS1615); DETROIT, MI (MI0800); FARMINGTON HILLS, MI (MI2097); PONTIAC, MI (MI2181); GRAND RAPIDS, MI (MI2210); ANN ARBOR, MI (MI2218); FLINT, MI (MI3022); ST. PAUL, MN (MN1600); BLOOMINGTON, MN (MN1675); ST. LOUIS, MO (MO0106); CHESTERFIELD, MO (MO1833); KANSAS CITY, MO (MO1937); SPRINGFIELD, MO (MO1993); LEES SUMMIT, MO (MO2008); FARGO, ND (ND0046); OMAHA, NE (NE0051); RAPID CITY, SD (SD0035); SIOUX FALLS, SD (SD1317); WAUKESHA, WI (WI1696); MILWAUKEE, WI (WI1720); MADISON, WI (WI1784)

The following are the duties of this position at the full working level.

• This assistance work will be provided to the following groups: regular field and integrated. This position involves detailed paraprofessional support duties related to the examination of tax returns and/or the investigation of alleged tax fraud performed by Internal Revenue Agents. The technician is responsible for a segment or phase of the audit or investigation as assigned by the Supervisory Internal Revenue Agent, which will serve as an integral part in completing and closing the audit or assignment.

• As instructed by the Revenue Agent, independently locates, searches, and documents specific information from records of individuals, corporations, banks, brokerage firms, etc. This information may be gathered from digital or paper accounting records, files, computer printouts, etc. Participates in determining which information is appropriate and at what point sufficient information has been gathered. Analyzes taxpayer records, third party records and financial data to identify trends and patterns. Identifies and reports discrepancies and inconsistencies to the agent. Documents the facts and/or evidence obtained to ensure that appropriate facts are available for the Revenue Agent to reach a sound conclusion.

• Independently prepares, verifies, and assembles work papers, schedules and exhibits, and related documentation that reflect the presentation of facts and the analysis performed. These may include, but are not limited to, travel and entertainment, bad debt reserve, depreciation, source of income, tax credits, balancing bank statements, other expense schedules, chart of account, etc. Reconciles subsidiary accounts with general ledger control accounts for receivables, payables, work-in-progress, inventory and property accounts. Also assists in the preparation of examination reports including the computation of tax liability using Report Generation Software (RGS) or other software. In addition, prepares and assembles work papers and exhibits in the case file.

Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or result in you losing consideration for the job. The incumbent:

• Develops, implements, monitors, manages and evaluates the Service Unit's emergency management policy, plans, and procedures, and activities to comply with Federal preparedness and Homeland Security Presidential Directives, for the SU inclusive of hospital and clinics.
• Manages, prioritizes, and provides deliverables for applicable grants; develops goals, objectives, policies, and procedures by administering and monitoring grant budgets, participates in strategic and operational planning, writes policies and procedures for the hospital and clinics, prepares, and submits reports to the Director of Division of Quality Management, Hospital Executive Committee and the Navajo Area Office.
• Leads and participates in the Service Unit emergency management functions involving training and exercises, development of interoperable communication capabilities including satellite technology and continued internet availability. Operates automated computerized information system.
• Serves as EP field liaison for training participation with the Centers for Disease Control and Prevention, and the Arizona Department of Health Services.
• Serves as a liaison to the local community and tribal programs interested in IHS emergency management processes and materials.

The Southern Arizona VA Health Care System is seeking Registered Nurse's for (PACT) in the Nursing, Ambulatory Care Service. The incumbent uses the nursing process and evidence-based practice to collaborate with the Team (Patient, Primary Care Provider, RN Care Manager, Clinical Associate, and Clerical Associate) and expanded Team (family/caregiver, internal, and community -based services involved in providing care to the patient) in developing the patient-driven care plan for life.

Responsibilities:

• The Incumbent is responsible for collaborating with services internal and external to the VA to facilitate care transition in order to effectively meet the patients' needs. The PACT RN provides patient and family health education with a focus on self-management, prevention, and wellness, based on the patient's personalized health plan/goals.
• The PACT RN demonstrates leadership by serving as an advocate for patients, and a team leader with colleagues as she/he continues to enhance his/her own and the team's professional growth, development, and practice.
• The incumbent possesses the knowledge and skills to effectively apply all aspects of the nursing process within a collaborative, interdisciplinary practice setting to facilitate the effective care of patients. Within the framework of the nursing process and through highly developed clinical expertise, the RN is able to assess, monitor and treat patient responses to life-threatening health problems.
• The Incumbent is responsible for collaboration with administrative and clinical staff in actively managing and planning for actual and potential needs of patient population groups.
• Responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care. Assesses, plans, implements and evaluates care based on age-specific components.
• Assumes responsibility for the coordination of care focused on patient transition through the continuum of care, patient and family education, patient self-management after discharge, and supporting factors that impact customer satisfaction.
• Considers all characteristics of the individual, including age and life stages, state of health, race and culture, values, and previous experiences.
• Administers medications and procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team. Core elements of performance include knowledge and active participation in unit/program level quality improvement processes and initiatives as well as customer service programs.

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

As a Mission Support Specialist your typical work assignments may include:

• Performing administrative support services, to include Records Management, Privacy Act, official mail control, postal management, forms management, correspondence management, reports control, record keeping, etc.
• Performing human resources liaison services support, such as preparing requests for personnel actions.
• Managing division fleet services, including vehicles timely maintenance, service, repairs, supplement equipment, and documentation.
• Responsible for the Division's personal property management, logistics, and inspections and internal controls functions.
• Performing functions related to the Division Task Force Officer (TFO) program.

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

As a Mission and Operations Support Specialist (MOSS) your typical work assignments may include:

• Performing a wide range of administrative support functions to the Outlying Office (OO) and Division, related to General Services Unit (GSU) and Finance and Procurement Unit (FPU) level Business Operations Section (BOS) activities involving administrative, human resource liaison, fleet management, personal property (accountable and non-accountable) management, security (personnel, physical, and information/communication), inspections/internal control, logistics, TFO management, Imprest, and records management.
• Administering a variety of disparate tasks/programs in direct support of the law
  enforcement mission of the OO.
• Providing administrative and operational functions in support of an office related to activities involving administrative, human resource liaison, personal property management, and personnel or physical security.
• Conducting complex and unique law enforcement searches and queries.
• Gathering and analyzing data to identify inaccuracies.
• Preparing various administrative documents such as reports, briefings, and correspondence.
• Providing authoritative guidance to an organization on administrative matters.

Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or result in you losing consideration for the job. The incumbent:

• Performs a wide range clinical laboratory tests/exams including difficult and infrequent tests requiring special knowledge, for use in clinical diagnosis, patient screening and other authorized purposes. Communicates imperative information to subordinates, such as troubleshooting, and govems quality services.
• Assure optimal performance of all instrument and determines procedures for microbiology tests to be performed. lnforms the Supervisor of deficiencies in manual and automated test performance and identifies hardware problems to the appropriate Biomedical or facility maintenance team. Develops and implements the use of protocols for performance of tests, evaluation of results and monitors conformity to accepted practices.
• Demonstrates a superior level of technical proficiency and problem-solving ability in medical laboratory science principles, concepts and methodology sufficient to carry out a variety of diagnostic tests and verify results. This knowledge must be sufficient to develop and establish procedures for testing in the Microbiology, Molecular Diagnostics, and Urinalysis sections of the Core Lab, and to provide corrective actions on testing problems and to confirm diagnosis.
• The incumbent serves as the subject matter expert and Consulting Microbiologist for advising physicians, Laboratory, and other related health professionals, on the theories and principles of Clinical Microbiology, Molecular Diagnostics, and Urinalysis testing principles and provides guidance to Technologists, Technicians, and other support personnel.
• Ensures the scheduling, performance, and documentation of the preventative maintenance for laboratory equipment (including pipette calibrations, tachometer calibrations on centrifuges, annual timers & thermometer checks, and annual PMs on analyzers).

• Monitors the identification of individuals entering controlled areas, refers persons who lack proper credentials to a control point to arrange access, and issues verbal admonishments for personally observed violations of rules and regulations
• Checks alarms, locks, fences, gates, or other barriers
• Patrols installation perimeters to detect faulty fences and detection equipment, trespassing violations, and attempted theft of Federal of personal property
• Patrols the clinic, outside the buildings and surrounding grounds to prevent theft or damage to federal property, equipment, tools, supplies, and other real or personal property
• Prepares various kinds of legible written reports for encounters with individuals such as complainants, witnesses, disruptive employees, disruptive visitors, about unsafe conditions, storage or location of materials including personal property that are vulnerable to theft or damage, accidents reports, or any other kind of reports

• Functioning as a liaison between Occupational Health and other areas of the Hospital to facilitate timely and efficient administrative workings of the clinic.
• Greeting, screening, and referring visitors appropriately.
• Coordinates Pre-employment exams and ensures results are received by the requesting Human Resource Offices.
• Schedules appointments for employees.
• enters information into the computer and updates demographics as needed.
• Maintains Occupational Health statistics and prepares scheduled reports.
• Processes incoming and outgoing mail and correspondence.

The Nurse III Assistant Nurse Manager (ANM) supports the Nurse Manager (NM) with supervisory duties and responsibility and accountability for the 24/7 operation of their designated units. They provide coverage for other ANMs as needed. The ANM has responsibility and accountability for the direction and supervision of specific orientation, training, development of staff, and evaluation of individual staff performance. They function as a role model, educator, practitioner, and supervisor providing leadership to the team. They influence care outcomes by collaborating with members of the interdisciplinary team to remove barriers and implement new evidence-based cutting-edge programs/processes.

The ANM engages in professional organizations to enhance leadership and career growth. They adhere to ethical principles in decision-making, fostering accountability at personal, organizational, and staff levels. They equip staff with tools for culturally competent care and promotes a culture of accountability for high-quality, cost-effective outcomes. They cultivate alliances across the care continuum, building trust through active listening, engagement, and emotional intelligence.

The ANM contributes to the development of care delivery models and environmental design, ensuring evidence-based, accessible, affordable, and equitable patient care. Ensures compliance with accreditation and regulatory standards. Aligns nursing/clinical objectives with organizational strategic outcomes, participating in strategy planning and execution. They promote an inclusive workplace valuing diversity to achieve the organizations vision and mission.
The ANM maintains knowledge and ensures compliance with all regulatory and accreditation standards, Directives, policies, and standard operating procedures (SOP).

Functions as a clinical expert and is responsible and accountable for all elements of the nursing process when providing or supervising direct patient care. Assesses, plans, implements, and evaluates delivery of care based on age specific components. Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care. They demonstrate sound decision-making and judgment and possess excellent interpersonal skills. They are self-directed and influences care outcomes by collaborating with members of the interdisciplinary team and leading innovative process improvement initiatives.

Responsibility/Duties

Supervisory Role:

• Assuming responsibilities on behalf of the Clinical Nurse Manager during their absence from the workplace.
• The commendable attribute of our working arrangement lies in the tremendous adaptability demonstrated in the coverage schedule throughout day and night, ensuring our services are available around the clock of 24/7 including holidays, weekends, and outside of regular working hours.
• Support the organization in a NOD (Nurse of the Day) capacity.
• Facilitating and contributing to the job interview process.
• Demonstrates expertise in professional practice using the nursing process (assessment, diagnosis, outcome identification, planning, implementation, and evaluation) with improved evidence-based and/or data-driven outcomes beyond the immediate practice setting.
• Makes sustained contributions to healthcare by actively participating in healthcare facility or service-level committees or councils, establishing active relationships and demonstrating leadership in improving care beyond the immediate practice setting.
• Leads educational initiatives that expand knowledge to improve outcomes beyond the immediate practice setting.
• Demonstrates expertise in evidence-based practice/research resulting in improved outcomes beyond the immediate practice setting.

The incumbent works collaboratively with interdisciplinary team members such as pharmacists, social workers, providers, nurses, case managers, etc. while exhibiting expertise in utilizing numerous advanced patient systems in support of multiple clinics. The AMSA duties include maintaining appointment schedules, scheduling special studies or labs and following up on administrative items from the Huddle and/or staffing meetings. The incumbent ensures demographics are updated. He/she must screen/receive phone calls and visitors in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established processes.

At this level, the AMSA performs a full range of duties to include scheduling appointments along with interpreting provider orders in accordance with VHA national scheduling guidelines. Incumbent will also communicate directly with the patient to obtain required information to determine patient needs. He/she will have knowledge of various software utilized to run reports and queries. The work includes functions such as serving as an initial point of contact for functions including but not limited to scheduling patient appointments, tracking, reviewing and responding to electronic orders, consults, and other elements in the electronic medical record. The incumbent must display a practical knowledge of computerized data entry, information processing systems and software related to patient care. The Advanced MSA plays an essential role in shaping the patients experience and is vital to providing timely access to health care.
Incumbent will recommend changes to existing clinic procedures based on current administrative guidelines. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics.

Other assignments at this level include but are not limited to:
- Prepares written correspondence to notify patients of normal lab results.
- Verifying and updating demographics and insurance information (ICB).
- Encourages the use of new processes.
- Processes incoming secured messaging through MyHealthyVet.
- Utilizes the medical record to enter information and research the needs of the patient as appropriate.
- Manages patient systems to verify and validate accuracy and resolve concerns.
- Provides excellent customer service and assists in providing front line resolution when applicable.
- Manages patient systems to verify and validate accuracy and resolve issues.
- Evaluates patient information and clinic schedules to determine whether the patient requires an immediate appointment.
- Informs team members about shared patients (i.e, those who receive their care at multiple VA centers or those who receive care in the community)


Work Schedule: Four 10-Hour Shifts Between Monday - Friday - 6:30am-5:00pm
Telework: Not Available
Virtual: This is not a virtual position.
Position Title/Functional Statement #:MEDICAL SUPPORT ASSISTANT (ADV/PD000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

11/04/2024 - Position Re-announced to solicit for additional applicants. Applicants who previously applied have the option to update their application during the re-announcement.

• Appropriately applies principles, procedures, requirements, regulations, and policies related to community health services.
• Facilitates coordination of safe services and efficient continuity of care for patients through multi-disciplinary teams or groups.
• Provides ongoing assessment of the population's health status, reviews data, evaluates services, and implements evidence-based quality improvements.
• Designs program plans to mobilize community partnerships and resources for a plan of action, to address or prevent emerging infectious, communicable, and chronic health diseases.
• Participates in performance improvement development, implementation and evaluation for the Community Health Nursing program and other health services as applicable.
• Conducts coalition building, collaboration, and coordination of services with local, Tribal, State, Federal, and other agencies and healthcare professionals in mobilization efforts to reduce disparities, morbidity, and mortality and apply population-based intervention.

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

11/04/2024 - Position Re-announced to solicit for additional applicants. Applicants who previously applied have the option to update their application during the re-announcement.

• Appropriately applies principles, procedures, requirements, regulations, and policies related to community health services.
• Facilitates coordination of safe services and efficient continuity of care for patients through multi-disciplinary teams or groups.
• Provides ongoing assessment of the population's health status, reviews data, evaluates services, and implements evidence-based quality improvements.
• Designs program plans to mobilize community partnerships and resources for a plan of action, to address or prevent emerging infectious, communicable, and chronic health diseases.
• Participates in performance improvement development, implementation and evaluation for the Community Health Nursing program and other health services as applicable.
• Conducts coalition building, collaboration, and coordination of services with local, Tribal, State, Federal, and other agencies and healthcare professionals in mobilization efforts to reduce disparities, morbidity, and mortality and apply population-based intervention.

This is a term position (more than 1 year) with an initial appointment expecting to last at least 13 months but may be extended up to a total of four years, or more based on any changes to regulations governing the number of years term appointments may last, without further competition. Term positions do not convey permanent status in the Federal service.

The National Park Service retains the right to extend the duration of this appointment after selection and/or appointment, based on changes to the regulation governing the number of years term appointments may last. This change, which may be made at the agency's sole discretion and without further competition, shall not be construed or interpreted as the granting of a right to a selectee or employee to such an extension. No extension to a term appointment shall be granted to a selectee/employee to an amount of time that exceeds the maximum number of years authorized under any present or current regulation, unless such regulation expressly allows such action.

Major Duties of this position include:

• Perform simple and routine maintenance and repair of grounds, exterior structures, buildings, equipment and related utilities. Utilize a variety of materials, tools, and equipment associated with the repair and maintenance of such.
• Assists with the maintenance and preservation of historic and non-historic structures. This position requires skills applied to the maintenance, stabilization, restoration, repair and/or reconstruction of various historic and non-historic masonry and adobe structures.
• Performs carpentry/woodworking tasks such as reconstruction, restoring or rehabilitating wood structures (rafters, doors, windows, trusses, beams, interior and exterior trim etc.).
• Assist other higher-graded employees under general supervision in preservation work, general landscaping and grounds maintenance, basic carpentry, simple electrical installations or repairs, basic plumbing work, and painting interior and exterior surfaces, and perform a variety of janitorial services. Operates a light truck to pick up supplies and to transport materials to and from work sites while assisting on project work. Assists with the setup of complex scaffolding systems.
• Performs simple and basic research of records pertaining to historic and/or prehistoric structures for the purposes of assessing their physical condition, style, preservation needs, and conservation work required. Performs painting tasks which includes surface preparation and mixing of paints to approximate color and texture of historic paints and stains.

• Present informal and formal talks, guided tours to all types of audiences. Respond to visitor's inquiries for information.
• Provides a wide range of services to visitors including assistance with lost articles, car trouble and first aid. Provides answers to recurring questions.
• Use multimedia (such as, audio-visual equipment, computer software) to create informational presentations or products.
• Performs day-to-day patrol operations to facilitate visitor understanding and enjoyment and to induce behavior that complies with park regulations. Negotiate with individuals or organizations to resolve conflicts, disputes or grievances.
• Perform emergency services to ill and injured visitors in a variety of settings. Assists with trip itinerary planning using the "Preventative Search and Rescue" concepts in both front country and back country.
• Duties may also include collecting funds, safe-guarding and reconciling funds and accountable stock.

• Park Ranger (General), GS-0025-5 - Duties listed above.

• Park Ranger (General), GS-0025-5 - Monitors routine film and special park use permits for compliance. Organizes campground reservations and leads the scheduling and display of activities for campground hosts. Assists in visitor orientation, education and safety at the campground.

• Park Ranger (General), GS-0025-5 - Serves as a member of an in-Park Incident Management Team to be called upon to provide emergency services. Provides medical treatment - Emergency Medical Responder (EMR) Certification or higher certification is required. This certificate must be accredited by the National Registry of Emergency Medical Technicians (NREMT) This is a drug tested position.

• Park Ranger (Backcountry), GS-0025-5 - Serves as a member of an in-Park Incident Management Team to be called upon to provide emergency services and issues backcountry use permits in accordance with the park's management plan and assists with and participates in fee collection activities. Operates vehicles and equipment used in general park operations such as full size 4x4/4WD patrols. This position has a split season - EOD: March to June AND late August to late November. This is a drug tested position.

• Park Ranger (Backcountry), GS-0025-5 - one (1) position - Issues backcountry use permits in accordance with the park's management plan and participates in fee collection activities. Provides medical treatment - CPR / First Aid AED Certificate is required. This is a drug tested position.
• Park Ranger (Backcountry), GS-0025-5 - Serves as a member of an in-Park Incident Management Team to be called upon to provide emergency services and issues backcountry use permits in accordance with the park's management plan. Some position(s) may assist with field-based permit compliance and education to river users via boats in backcountry. Provides medical treatment - CPR / First Aid AED Certificate is required. This is a drug tested position.

• Park Ranger (Backcountry), GS-0025-5 - Serves as a member of an in-Park Incident Management Team to be called upon to provide emergency services and issues backcountry use permits in accordance with the park's management plan. Some position(s) may assist with field-based permit compliance and education to river users via boats in backcountry. Provides medical treatment - Emergency Medical Technician (EMT) Certification or higher certification is required. This is a drug tested position.

• Park Ranger (Backcountry), GS-0025-5 - Issues backcountry use permits in accordance with the park's management plan and participates in fee collection activities. This is a drug tested position.

• Park Ranger (General), GS-0025-5 - Position may require the Operation of a Small Watercraft and serves as a member of an in-Park Incident Management Team to be called upon to provide emergency services. Issues backcountry use permits in accordance with the park's management plan, conducts interpretive programs and demonstrations, completes work using available computer software programs, provides emergency medical treatment to visitors and employees, assists in maintaining the first aid equipment and supplies used in a district/sub-district of the park, monitors routine film and special park use permits, and as an occasional duty, the ranger performs tasks associated with the operations of front-line information center. This is a drug tested position.

• Performs the full range of senior professional and technical duties involved in the preparation, finalization, award, analysis, and active administration of construction, Architect-Engineer (A- E), and other agreements and contracts.
• Collaborates with project officers and program officials to define procurement requirements including proposed scope of work/specifications, evaluation criteria, pricing schedule, milestone dates, independent government cost estimate (IGCE), type of procurement process, subcontracting opportunities and requirements, terms of contract, drawings and reference documents, and selection of technical evaluation committee members.
• Evaluate, negotiate and prepare all documentation to execute and resolve all contract modifications, change orders and requests for equitable adjustment (REA).
• Responsible for drafting and posting all required synopses and notices on the FBO website. Contacts include: Tribes, Tribal organizations, SBA, DOL, HHS Attorneys, IHS HQ, Area, Service Unit staff.