Total 157 Customer Service job vacancies in Phoenix, Arizona

POSITION SUMMARY: 

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

 People

• Follows instructions of supervisors and assists other team members in performing store functions
• Assists in the training of store team members

Service

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Takes complex customer orders using order systems and provides accurate pricing information
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• Maintains a safe, clean and orderly retail Store

Profit

• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Takes preemptive action to prevent errors and waste
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

Self-Management

• Performs multiple tasks at the same time
• Looks for opportunities to improve knowledge and skills within the retail Store
• Able to operate with minimal supervision
• Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

• (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
• Suggests areas for improvement in internal processes along with possible solutions
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
• Applies Quality concepts presented at training during daily activities
• Supports FedEx Office Quality initiatives

EEO Statement
 

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant  on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

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Great careers are built at Banner Health. We understand that talented professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices including remote work options. Apply today, this could be the perfect opportunity for you.

Our team is involved in and influences many of the critical strategies and initiatives that are driving healthcare to new heights of service and healing to address the challenges of today and tomorrow. This role will serve as an important resource to our finance and corporate team members, providing them with key reporting and data insights. We are the super users of existing and new technologies that enable responsive and accurate information for our operational leaders. Team members enjoy a broad level of autonomy with a supportive team who strives to help each other achieve their goals. Our team goal is to produce the most accurate, useful data possible, with the latest tools, thus our customers can continue to focus supporting those who care for patients.

Role: This position will be responsible for developing SQL queries for Power BI reporting as well as integrating other data warehouse information as needed by end users.  The individual will also learn to run decision support reports and develop reporting views for end users as needed.  Their SQL skills will also be used in auditing our interface data to sources within the EDW.  There will be a high level of technical skills as well as a reporting component from our proprietary software we use.  The analytical piece is important to ensure what we provide is accurate and audited . Someone with finance experience, ability to write SQL, Power BI development and analytical skills will be successful in this role . SQL, Excel, Power BI, standard Microsoft will be used in this position, experience is a MUST!

Shift: M-F 8-5 (AZ Hours

Location: Remote

POSITION SUMMARY

This position provides decision support business intelligence that may include cost accounting, financial planning, and payroll and productivity within the Financial Planning and Analysis team. This position manages large datasets and databases to develop and maintain the decision support system. In addition, the role requires working with innovative analytical tools while applying advanced data mining knowledge, statistics, and healthcare billing expertise. The position is the subject matter expert on highly complex reports, data repositories and source system interfaces. Responsibilities also include developing enhanced methods of data analysis and presentation, facilitating both quality and efficiencies to support strategic planning, leadership, and decision-making activities.   

CORE FUNCTIONS

1. Provide data warehouse management, business intelligence ideas, and maintenance of decision support software. Develop standards and operating procedures for technical processes. Normalize, validate, and ensure data integrity through comprehensive auditing and analysis.

2. Manages data accuracy through ongoing validation and comparison of data warehouse to operational activity. Aligns data communication with key stakeholders to ensure consistent data share and interpretation. Ensures precision in data compilation for informed operational decisions across Banner Health.

3. Work with multiple data sources and expected to troubleshoot data issues and other report/dashboard issues at a moderately complex level and appropriately escalate issues as needed.

4. Analyzes and reports on customer needs. Manages and supports the identification and research of new developments and uses of current systems and applications, as well as upgraded systems and applications such as Power BI, SQL, and Tableau.

5. Provides direction with technology partners to coordinate implementation and support for financial and clinical information systems to enhance current and future system functionality.

6. Responsible for Intermediate to Advanced level queries in Excel, Power BI, SQL (or similar language). Ability to work with advanced data visualizations for dashboard creation OR responsible for basic queries in SQL (or similar language) and proficient operational analysis.

7. This position works closely and directly with executive, senior and mid-level management at all levels of the organization to deliver BI solutions. Engages key stakeholders as internal customers through advanced professional level communication.  Compares decision support data to financial performance and provides insight into interdependency.

8. Develop curriculum and conduct end-user training sessions as needed on the various application modules of the business intelligence, data warehousing and analytics systems. 

9. Works on complex problems in which analysis of situations or data requires an in-depth evaluation of various factors. Proven advanced analytical and modeling skills are necessary. Must be able to work with minimal supervision and prioritize multiple projects that utilize sophisticated software programs. Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Position interacts with all levels of hospital and system leadership and staff, physicians, regulatory agencies, and vendors.

MINIMUM QUALIFICATIONS

Must possess strong knowledge of business, finance, health management, statistics, and analytics as normally obtained through the completion of a bachelor’s degree. 

Must also possess seven plus years of decision support experience in healthcare or an equivalent combination of relevant education, technical, business and related industry experience. Must have excellent analytical and organizational skills and the ability to manage multiple priorities with changing needs and deadlines. Requires excellent human relations skills and the ability to effectively interact and communicate both verbally and in writing with all levels of the organization.

Must be proficient in the use of sophisticated software programs, data interpretation and spreadsheet programs. Proven advanced analytical skills are necessary.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This role is responsible for providing a positive customer experience that leads to improved client satisfaction. The role processes transactions accurately and efficiently in a fast-paced environment while simultaneously introducing products and services that meet the customers needs. This role ensures customers are quickly connected to the appropriate teammate in order to meet their needs and execute against the Life Priorities Strategy. This role is also responsible for educating customers on how to conduct simple transactions through self-service technologies.

A Client Service Representative (responsibilites):
• Executes the bank's risk culture and strives for operational excellence
• Drives the client experience
• Grows business knowledge and network by partnering with experts in small business, lending and investments

You’re a person who (required skills):
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
• Communicates effectively and confidently, and is comfortable engaging all clients.
• Has the ability to learn and adapt to new information and technology platforms.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Is comfortable asking clients about their financial goals and introducing services and products that will meet their needs.
• Has a minimum six months of client service experience in financial services, retail sales or another results-driven environment.
• Has a minimum of six months of experience offering solutions and services based on the client’s needs.
• In lieu of six months of client service experience, has previously completed the Bank of America financial center internship program.
• Can be flexible to work weekends and/or extended hours as needed.

You’ll be more prepared if you have (desired skills):
• Experience in financial services and knowledge of financial services industry, products and solutions.
• Six months of cash handling experience.
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded

Skills Used in this Role:
• Customer Service
• Risk Management
• Consumer Products and Solutions
• Cash Management
• Demonstrating Technology
• Overcoming Objections
• Active Listening
• Learning Agility
• Problem Solving

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As a Senior Food Service Worker and Grill Cook you will feel welcomed, appreciated and part of a family immediately your first day!  You will have an opportunity to work with a well- established culinary team and grow your career at Banner Health!  You will work at the Bistro grill helping prepare and serve meals. If you have food service background, enjoy providing premier customer service and consider yourself a true team player, then this might be the ideal fit for you!

This is a full time position and open shifts include 430am - 1pm or 11am - 730pm.. Overnight shift runs 7pm - 330am if available.   Weekends and holiday rotations are required for this role. Plus you will enjoy an additional $1/hour flat rate weekend shift differential and an additional 18% night shift differential for hours after 7pm (if or when applicable).  Banner offers free uniforms including two pair of shoes yearly, 20% discount on food!

Top Pay, Excellent Benefits & Fantastic Growth Opportunity!

Make a difference in your life and Join Banner Now!

POSITION SUMMARY
This position plans daily food production for assigned areas and produces all food items based on information obtained from café menus, catering requests and any other approved source. This position also performs cashiering and customer service duties in retail areas to provide accurate revenue collection and to assist in providing high quality customer service to customers.

CORE FUNCTIONS
1. Plans food production timing and quantities. In the event of shortage, determines menu substitutions. Minimizes food waste with appropriate planning and tracking. Records food shortages and excess quantities in accordance with department procedure. May take inventories of all food products and settle catering and interdepartmental food charges in computer program.

2. Prepares all food items according to standardized recipes. Adjusts recipe quantities for correct yields. Notifies supervisor of any problems relating to production.

3. Provides service to customers, meeting standards and guidelines. Responds to customer complaints and assists with problem resolution, appropriately escalating issues to supervisor, as needed.

4. Accurately records all sales in the Point of Sale System; transacts payments with customers. Stores, counts, deposits and maintains register cash and receivables in accordance with the policies and procedures of the facility. Runs reports to analyze sales and cash accuracy.

5. Maintains par levels of food and supplies in assigned areas, orders and/or restocks items in accordance with established routines, rotates food stocks, checks freshness dates. Checks and logs food and equipment temperatures and reports any problems to the supervisor. Reads thermometers and follows safety requirements.

6. Maintains all assigned stations, keeping them clean, well-stocked, and attractive at all times. Cleans and sanitizes dishes, flatware, trays, cups, glasses and cooking utensils. Also cleans and sanitizes designated equipment and kitchen areas disposing of all waste materials.

7. May also provider full-range of catering/special event services.

8. This positions works under general supervision and possesses a strong knowledge in cooking and food preparation skills and possesses the ability to resolve complex issues autonomously. This position is in contact with patients, other food service department personnel, hospital staff, visitors and families. This position must have excellent customer service skills and be able to resolve customer issues at the point of contact. This position must also function effectively in the absence of direct supervision, demonstrating good judgment.


MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.

Must be able to learn food handling regulations and pass certification tests as required.

This position requires the knowledge and abilities in upscale food production normally acquired with two or more years of similar work experience in production cooking, plus a solid understanding of cooking principles, menu substitutions and recipe modifications. This position requires effective interpersonal communication skills, a friendly customer service attitude and the ability to accurately calculate and count change rapidly and repetitively. This position also requires the ability to function autonomously, exercising good judgment and organizational skills.

PREFERRED QUALIFICATIONS
Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

Privacy Policy

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$3000 sign on Bonus

The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. If you’re ready to change lives, we want to hear from you.

Come to a department with heart and about heart. The Progressive Care Department (PCU) at Banner University Medical Center-Phoenix provides a solid cardiac foundation that creates an outstanding cardiac nursing assistant who can leverage this experience to advance in areas such as the Intensive Care Units (ICU), Emergency Department (ED) and Operating Room (OR). PCU Patient Care Assistants are highly recruited for their critical thinking skills, which are developed through the acuity of patients we care for.

As a Patient Care Assistant, you will provide routine patient care to promote patient comfort and contribute to the overall patient plan of care. As the ideal candidate, you will be responsible for on-going patient data collection and documentation in the medical records and provide a variety of unit support functions which contribute to the overall efficient operation of the nursing unit/department.  You will be valued member of our team and be a part of strong team collaboration. 

Hours: 3 -12 hour shift from 7am-7:30pm or 7pm - 7:30am. Weekend rotations are required in this role. Enjoy a flat rate $1/hour weekend shift differential and an 18%-night shift differential when applicable.

Your pay and benefits are important components of your journey at Banner Health. Banner Health offers a variety of benefits to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

POSITION SUMMARY:
This incumbent provides routine patient care to promote patient comfort and contributes to the overall patient plan of care. This position is responsible for on-going patient data collection and documentation in the medical records. The position also performs a variety of support functions which contribute to the overall efficient operation of the nursing unit/department.

CORE FUNCTIONS
1. Assists with daily living activities and completes necessary tasks to promote patient health, including assisting patients with basic hygiene needs, maintaining an optimum level of mobility and providing assistance with nutritional intake as needed.

2. Collects patient specimens and data, including vital signs, input/output and other delegated measurements in accordance with policy and standards of care. Documents objective data and routine aspects of patient care. Assists in the transportation of patient specimens.

3. Recognizes and reports abnormalities and/or changes in the patient’s health status and responses to treatment to a licensed professional. Promotes continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.

4. Performs procedures and uses equipment as delegated by a licensed professional, consistent with demonstrated competencies and according to state scope of practice. Procedures may include blood draws, foley catheter removal, IV removal, EKGs and Health Unit Coordinator duties. Provides necessary supplies, support and assistance to clinical staff and patients for procedures, under the direct supervision of a licensed professional.

5. Performs receptionist/clerical duties to support overall operating efficiency and effective flow of communication and information throughout the department. Participates in the resolution of customer problems or collects necessary data and follows through to appropriate person for problem resolution.

6. Maintains adequate levels of office, dietary, and medical supplies and completes requisition forms when supplies need to be ordered. Reconciles supply order upon delivery. Monitors and tracks the use and whereabouts of electronic equipment such as patient ID scanners and lap top computers. Ensures that all are accounted for and in working order.

7. Based on area of assignment may assist with transporting patients, including pre-operative and immediate post-operative patients to critical care unit. Participates in room turnover.

8. Supports a fast-paced environment with a strong focus on customer service. Interacts with staff at all levels, as well as patients, families, and physicians.

MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.

Current BLS certification is required.

Must possess excellent organizational skills, as well as effective human relations and communication skills.

Computer literacy and keyboarding skills are required. In California: advanced skills are excluded.

Employees working at Banner Behavioral Health Hospital or BTMC Behavioral must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Employees working at BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working for Banner Home Care/Hospice or Boswell Skilled Nursing Facility must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.

PREFERRED QUALIFICATIONS
Recent healthcare experience preferred. Working knowledge of medical terminology is preferred.

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

Privacy Policy

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$3000 sign on bonus!

The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. If you’re ready to change lives, we want to hear from you.

As a Med/Surg Patient Care Assistant PCA, you will be a part of a team providing exceptional patient care at Banner University Medical Center Phoenix. As an Academic Facility Level 1 Trauma, BUMCP is known nationally for innovation and cutting-edge of medical advances. You will have the opportunity to work alongside a multi-disciplinary team that performs some of the most stat-of-the-art procedures in the country.

This is a 48 bed med/surg pulmonary unit (pulmonary med surg) and geriatrics now. We still get more than our share of wound patients. As an Med/Surg RN you will be caring for a variety of patients, specializing in Cystic Fibrosis, Pulmonary Hypertension, COPD, and Complex Wound Care. Most of the valley's Cystic Fibrosis patients come to us. They often require a lot of psychosocial care as well as medical care. As a patient care assistant on this unit, you will work directly with the unit RN staff to help deliver quality care to our patients and their families; leading to successful, optimal outcomes using the latest procedures and state of the art equipment.

Hours- 3 12 hours shifts, days are 7am-7:30pm, nights are 7pm-7:30am, rotating for weekends required. Enjoy an 18% shift differential, and a flat rate $1/hr differential for weekends, when applicable.

Your pay and benefits are important components of your journey at Banner Health. This Opportunity includes the option to participate in a variety of health, financial, and security benefits.

POSITION SUMMARY:
This incumbent provides routine patient care to promote patient comfort and contributes to the overall patient plan of care. This position is responsible for on-going patient data collection and documentation in the medical records. The position also performs a variety of support functions which contribute to the overall efficient operation of the nursing unit/department.

CORE FUNCTIONS
1. Assists with daily living activities and completes necessary tasks to promote patient health, including assisting patients with basic hygiene needs, maintaining an optimum level of mobility and providing assistance with nutritional intake as needed.

2. Collects patient specimens and data, including vital signs, input/output and other delegated measurements in accordance with policy and standards of care. Documents objective data and routine aspects of patient care. Assists in the transportation of patient specimens.

3. Recognizes and reports abnormalities and/or changes in the patient’s health status and responses to treatment to a licensed professional. Promotes continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.

4. Performs procedures and uses equipment as delegated by a licensed professional, consistent with demonstrated competencies and according to state scope of practice. Procedures may include blood draws, foley catheter removal, IV removal, EKGs and Health Unit Coordinator duties. Provides necessary supplies, support and assistance to clinical staff and patients for procedures, under the direct supervision of a licensed professional.

5. Performs receptionist/clerical duties to support overall operating efficiency and effective flow of communication and information throughout the department. Participates in the resolution of customer problems or collects necessary data and follows through to appropriate person for problem resolution.

6. Maintains adequate levels of office, dietary, and medical supplies and completes requisition forms when supplies need to be ordered. Reconciles supply order upon delivery. Monitors and tracks the use and whereabouts of electronic equipment such as patient ID scanners and lap top computers. Ensures that all are accounted for and in working order.

7. Based on area of assignment may assist with transporting patients, including pre-operative and immediate post-operative patients to critical care unit. Participates in room turnover.

8. Supports a fast-paced environment with a strong focus on customer service. Interacts with staff at all levels, as well as patients, families, and physicians.

MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.

Current BLS certification is required.

Must possess excellent organizational skills, as well as effective human relations and communication skills.

Computer literacy and keyboarding skills are required. In California: advanced skills are excluded.

Employees working at Banner Behavioral Health Hospital or BTMC Behavioral must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Employees working at BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working for Banner Home Care/Hospice or Boswell Skilled Nursing Facility must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.

PREFERRED QUALIFICATIONS
Recent healthcare experience preferred. Working knowledge of medical terminology is preferred.

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

Privacy Policy

WaveMark™ Solutions is a SaaS solution enabling healthcare providers and manufacturers to effectively manage supplies with market-leading innovative technology. WaveMark leverages a portfolio of advanced hardware (e.g., RFID) and cloud-based software including an advanced analytics platform providing full visibility and control of all supplies from low-cost commodities to high-cost devices and implants. Our global footprint and continuous innovation deliver the most cost effective and workflow efficient patient care possible.

The WaveMark Customer Success Consultant holds the responsibility for WaveMark accounts, which could range from a single hospital department to an IDN. he Customer Success Consultant is critically important to the customer’s success in utilizing the WaveMark solution. The CSC’s responsibilities include providing professional on-site customer support for the WaveMark system, helping customers with concerns or issues, and building strong trusted relationships with clinical, supply chain, and technical staff. The CSC executes on the strategic plan and ensures that all WaveMark enabled departments are utilizing the full WaveMark portfolio in support of patient safety, staff efficiency, and financial performance. The ideal candidate will be located in Phoenix, AZ. This position is a full time, Cardinal Health employee.
 

Accountabilities:
•Cultivate relationships with new and established customers to ensure a successful customer experience
•Complete site visits to each customer account with appropriate frequency
•Master the full range of WaveMark products/services and keep up with new releases.
•Responsible for customer advocacy to ensure issues are resolved in a timely and effective manner while adhering to WaveMark policies and procedures.
•Work in a cross functional team consisting of Operations, Engineering, Customer Support, and other functions to ensure Successful installation and adoption of the WaveMark solution.
•Serve as a subject matter expert with customer for on-site troubleshooting technical issues
•Participate in product development initiatives including new product design, documentation review, and ensuring that customers benefit from new products and enhancements.
•Drive improvement in key Account Health metrics
•Communicate system updates to local clinical staff and super- users
•Ensure all account-level meetings and conversations are documented in SFDC
•Work closely with CS team to help support customer service issues
•Deliver local staff solution training i.e. Mobile Hospital, Dashboard, and system reports
•Deliver hospital-level QBRs to key stakeholders that will help drive towards customer goals and WaveMark best demonstrated practices
•Work with customers during project planning, implementation and on-site issue resolution which could cause the need for more travel.

Qualifications
•Bachelor’s degree or equivalent work experience preferred
•Experience customer service support, account consulting or healthcare supply chain preferred
•Strong written and verbal communication skills
•Familiarity with healthcare IT or a clinical background strongly preferred
•Experience guiding customers through solution adoption and change management
•Experience working and collaborating with a various teams to identify and prioritize, objectives and goals
•Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)
•Customer service/client facing, problem-solving and analytical skills required
•Ability to be on-site at the customer location(s) 60%.
• Must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis.

Anticipated salary range: $104,000 - $128,000

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 04/25/2024 *if interested in opportunity, please submit application as soon as possible.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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Ascensus is the largest independent retirement and college savings services provider in the United States, helping millions of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job. We take serving our clients seriously and need future associates who want to learn our business, embrace our core values, and work within a team environment. If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you! 

*****Hired Call Center associates are NOT permitted to work outside of the US, and MUST be present for all of training classes. *****

In addition to submitting an application, completion of a PC Assessment is required. This will be emailed to qualified candidates. You must complete both to be considered.

Pay: $19 per hour

Available Shifts:

11:00am - 7:30pm EST

12:00pm - 8:30pm EST

2:00pm - 10:30pm EST

2:30pm -11:00pm EST

​The first 3-4 weeks consist of training from 10:00am to 6:30pm EST.

The Call Center Representative position is responsible for customer service and processing for account-based employee benefit plans within our service center teams. Service center teams are accountable for servicing 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts. Associates will handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans. They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests, provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes. The associate provides excellent customer service through phone calls, emails and/or online chat and supports efficient administration of plans and department practices.

Essential Functions

Movement between service center roles, described above may take place to support business needs and  seasonal volume, throughout the year. Training would be provided, prior to any movement to support a new product. The requirements listed are representative of the knowledge, skills, and/or ability required. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Below functions are across all roles.

• Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance filings, documentation and reports; or (b) administer payments based on plan information and documentation, in a timely manner.

• Respond to all account owners and participant phone inquiries and requests in a timely and accurate manner. Meet department and individual service levels and quality goals and support department business objectives. Proactively engage participants, anticipate their needs, offer assistance and solutions.

• Process financial and non-financial transactions timely and accurate.

• Demonstrate flexibility and team-orientation.

• Comply with plan document provisions, regulations, guidelines and company procedures. Maintain confidentiality and keep department, client and participant HIPAA compliant. Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.

Required Education and Experience

• Completing AND passing PC assessment required.

• High school diploma or GED, and further applicable education or equivalent experience.

• Bilingual (English/Spanish) required

• 1+ years of experience within a client service setting within financial services preferred

• Knowledge of tax-advantaged accounts and benefit plans, insurance, and/or claims or payments, preferred.

• Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.

• Ability to handle stressful situations regarding urgent customer needs. Advanced proficiency with Excel and database applications, including formatting and formulas.

• Computer proficiency is required

•  Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fraction and decimals, and calculate percentages. 

• Excellent listening, verbal and written skills

• Detail oriented, flexible, and self-motivated

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

Primary City/State:

Department Name:

Work Shift:

Job Category:

Pharmacy careers are better at Banner Health. We are committed to developing the careers of our team members. We care about you, your career today and your future. If you are looking to leverage your abilities – apply today.

Banner – University Medical Center Phoenix has been recognized on the Becker’s Hospital Review 2023 “Great hospitals in America” list. These hospitals are renowned for clinical excellence, patient safety, innovation efforts, research and education, patient satisfaction and more. https://www.beckershospitalreview.com/lists/great-hospitals-in-america-2023.html

As an Internal Medicine Clinical Pharmacist Specialist, you will be responsible for developing and maintaining a high-level clinical pharmacy practice in adult Internal Medicine. Specialist will round with an Academic Medical Teach Service participating in multidisciplinary rounds and geographical medical/surgical patient care coverage at Banner University Medical Center – Phoenix. Patient care responsibilities include ensuring appropriate therapy for rounding service and completing and managing pharmacokinetic, anticoagulation, and pain consults.  You will be responsible for developing, implementing, and sustaining clinical pharmacotherapy programs that enhance patient care and medication safety. Expected to participate in educational initiatives and staff development; develop and provide oversight for the quality assurance of clinical pharmacy programs that improve patient care and experience; and participate on system and hospital committees and pharmacy and therapeutics committee as assigned. This is a day shift position scheduled to work Monday-Friday with rotating on-call and weekend coverage.  Schedule subject to change based on business needs.  PGY2 in Internal Medicine or equivalent years of clinical practice in Internal Medicine is preferred.  Join us to be a part of this amazing team – apply today! 

POSITION SUMMARY
This position actively participates on the healthcare team as a pharmacotherapy expert to provide quality patient care in area of specialty. Participates in the optimal selection of drug therapy and designs a regimen to maximize therapeutic benefit and minimize toxicity. This position is accountable for on-going evaluation and documentation of all components of pharmaceutical care delivered to patients. Conducts educational activities, applies principles of performance improvement, and participates in Pharmacy and Therapeutics Committee/Clinical Consensus Group activities as appropriate. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients being served. Accountable for departmental, and individual patient outcomes by assessing and evaluating data reflective of the patient’s status, interpreting the appropriate information needed to identify each patient’s requirements, and providing pharmaceutical care based on individual needs. Responsible for the delivery of pharmaceutical care to patients using the medication use process. Oversees the activities of the pharmacy technicians, coordinating workflow, and the checking of medications prior to being dispensed. Adheres to local, state, and federal laws regarding the profession of pharmacy practice.

CORE FUNCTIONS
1. Critically evaluates the management of disease states and adjusts or recommends adjustments to therapy to   improve patient medication regimens. Ensures appropriate and cost-effective medication therapy. Areas of focus may include but are not limited to evaluating disease state management, medication management, and adverse drug reactions. Adheres to all clinical practices approved by Pharmacy and Therapeutics Committee/Clinical Consensus Group (e.g., collaborative practice agreements). Accurately and completely documents patient assessment data and clinical interventions.

2. Drug information expert in area of specialty and may act as a system resource. Provides detailed drug information and education to healthcare team, pharmacy, patients, and community. Provides education for pharmacy staff, students, and residents where applicable.

3. Reviews and evaluates medication orders for appropriateness and completeness with respect to patient data including age, height, weight, diagnosis, allergy, laboratory values and other pertinent patient information. Complies with directives of the Pharmacy and Therapeutics Committee/Clinical Consensus Group (e.g. therapeutic substitutions, formulary management).

4. Applies the principles of continuous quality improvement consistent with job expectations. Incorporates quality improvement principles into other activities and facility/system-based projects (i.e. data collection, documentation, med error and adverse drug event trending). Participates in drug use evaluations and facility level medication safety oversight.

5. Participates in local and system-based committees (e.g. area of specialty or other related area) and effectively communicates to stakeholders. Participates in the development of innovative drug-related patient care practices in their specialty at both institutional and system level. Serves as a resource and mentor to other pharmacists, students, residents, and other health-care providers at both the facility and system level.

6. Meets ASHP preceptor qualifications. Participates as primary preceptor to residents where applicable. When needed, serves as the Program Director for the institution’s Pharmacy Practice Residency Program. Serves as an educator, resource expert, and mentor to other pharmacists, students, residents, and/or other healthcare providers.

7. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

MINIMUM QUALIFICATIONS
 

A Doctorate in Pharmacy degree and at minimum completion of a PGY1 residency program. Without residency training a minimum of 3 years of health-system progressive clinical pharmacy experience (evaluating disease state & medication management e.g. thromboembolic, diabetes, oncology, pharmacokinetics, pain management & nutrition, investigational studies, etc).

Additional minimum qualifications include board certification through the Board of Pharmaceutical Specialties (e.g. BCPS, BCOP). Board certification must be active and maintained.

For pharmacists providing care in Investigational Drug Services, the ASHP Investigational Drug Service Certificate will be allowed. Candidates who are not Board Certified will be given 24 months to achieve certification.
 

Requires pharmacist licensure in the state of practice and a degree in Pharmacy from an accredited College of Pharmacy. If not licensed in the state of practice, must have completed the Board of Pharmacy application process within 30 days of job offer. Must be licensed within 90 days of hire unless the delay is due to the State Board of Pharmacy. May be required to possess a valid driver’s license and be eligible for coverage under the company’s auto insurance policy.

Incumbents in Arizona are also required to provide the AZ Board of Pharmacy Wallet Card at time of hire.

A current and unrestricted Pharmacist license (not intern) is required at the time of hire for BSS applicants. May be required to possess a valid driver’s license and be eligible for coverage under the company’s auto insurance policy.

Must possess good organizational, problem solving and computer skills. Must possess good written and verbal communication skills for interfacing with all levels of staff, Physicians, and other contacts. Must be able to use reference tools to evaluate patient care and answer questions posed by customers. Contributions to the profession and organization are expected.
  

Employees working at Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.

Must have knowledge of medication management software, particularly pharmacy system software, Microsoft applications and automated dispensing systems.

PREFERRED QUALIFICATIONS

Completion of a PGY2 residency or PGY1 residency plus a minimum of 3 years of health system experience. Board Certification in appropriate area of specialty. Expert level working knowledge of principles, practices, and operations in assigned area of responsibility.

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

Privacy Policy

Recent college grads!  Looking to leverage your college experience to start your career? At Ascensus, we're looking for great service-minded college talent to join the client service team (any major & year welcomed). NO SALES! We have several great opportunities to get in on the ground-floor and learn our business, and be part of our noble cause of helping millions of Americans save for retirement. Ascensus is a leading administrator of State-Facilitated Retirement Savings Programs, dedicated to servicing the needs of its clients, their plans, and millions of families.

In addition to a great place to start your career, we encourage our associates to bring their whole self to work every day! From our comprehensive benefits (including medical benefits, paid-time off, volunteer paid-time off; educational assistance program; professional development resources, etc.) to having an inclusive environment where you can join any of our 11 Associate Resource Groups! For more details in our we support diversity & inclusion, visit https://careers.ascensus.com/diversity-inclusion

*****This position is 100% remote within the continental US. Hired Call Center associates are NOT permitted to work outside of the US, and MUST be present for all of training classes. *****

In addition to submitting an application, completion of a PC Assessment is required. This will be emailed to qualified candidates. You must complete both to be considered.

Pay: $19 per hour

Available Shifts:

2:00pm - 10:30pm EST

2:30pm -11:00pm EST

​The first 3-4 weeks consist of training from 10:00am to 6:30pm EST.

The Call Center Representative position is responsible for customer service and processing for account-based employee benefit plans within our service center teams. Service center teams are accountable for servicing 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts. Associates will handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans. They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests, provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes. The associate provides excellent customer service through phone calls, emails and/or online chat and supports efficient administration of plans and department practices.

Essential Functions

Movement between service center roles, described above may take place to support business needs and  seasonal volume, throughout the year. Training would be provided, prior to any movement to support a new product. The requirements listed are representative of the knowledge, skills, and/or ability required. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Below functions are across all roles.

• Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance filings, documentation and reports; or (b) administer payments based on plan information and documentation, in a timely manner.

• Respond to all account owners and participant phone inquiries and requests in a timely and accurate manner. Meet department and individual service levels and quality goals and support department business objectives. Proactively engage participants, anticipate their needs, offer assistance and solutions.

• Process financial and non-financial transactions timely and accurate.

• Demonstrate flexibility and team-orientation.

• Comply with plan document provisions, regulations, guidelines and company procedures. Maintain confidentiality and keep department, client and participant HIPAA compliant. Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.

Required Education and Experience

• Completing AND passing PC assessment required.

• High school diploma or GED, and further applicable education or equivalent experience.

• Bilingual (English/Spanish) preferred

• 1+ years of experience within a client service setting within financial services preferred

• Knowledge of tax-advantaged accounts and benefit plans, insurance, and/or claims or payments, preferred.

• Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.

• Ability to handle stressful situations regarding urgent customer needs. Advanced proficiency with Excel and database applications, including formatting and formulas.

• Computer proficiency is required

•  Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fraction and decimals, and calculate percentages. 

• Excellent listening, verbal and written skills

• Detail oriented, flexible, and self-motivated

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

Ascensus is the largest independent retirement and college savings services provider in the United States, helping millions of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job. We take serving our clients seriously and need future associates who want to learn our business, embrace our core values, and work within a team environment. If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you! 

*****Hired Call Center associates are NOT permitted to work outside of the US, and MUST be present for all of training classes. *****

In addition to submitting an application, completion of a PC Assessment is required. This will be emailed to qualified candidates. You must complete both to be considered.

Pay: $19 per hour

Available Shifts:

11:00am - 7:30pm EST

11:30am - 8:00pm EST

1:00pm - 9:30pm EST

1:30pm - 10:00pm EST

2:00pm - 10:30pm EST

2:30pm -11:00pm EST

​The first 3-4 weeks consist of training from 10:00am to 6:30pm EST.

The Call Center Representative position is responsible for customer service and processing for account-based employee benefit plans within our service center teams. Service center teams are accountable for servicing 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts. Associates will handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans. They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests, provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes. The associate provides excellent customer service through phone calls, emails and/or online chat and supports efficient administration of plans and department practices.

Essential Functions

Movement between service center roles, described above may take place to support business needs and  seasonal volume, throughout the year. Training would be provided, prior to any movement to support a new product. The requirements listed are representative of the knowledge, skills, and/or ability required. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Below functions are across all roles.

• Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance filings, documentation and reports; or (b) administer payments based on plan information and documentation, in a timely manner.

• Respond to all account owners and participant phone inquiries and requests in a timely and accurate manner. Meet department and individual service levels and quality goals and support department business objectives. Proactively engage participants, anticipate their needs, offer assistance and solutions.

• Process financial and non-financial transactions timely and accurate.

• Demonstrate flexibility and team-orientation.

• Comply with plan document provisions, regulations, guidelines and company procedures. Maintain confidentiality and keep department, client and participant HIPAA compliant. Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.

Required Education and Experience

• Completing AND passing PC assessment required.

• High school diploma or GED, and further applicable education or equivalent experience.

• Bilingual (English/Spanish) preferred

• 1+ years of experience within a client service setting within financial services preferred

• Knowledge of tax-advantaged accounts and benefit plans, insurance, and/or claims or payments, preferred.

• Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.

• Ability to handle stressful situations regarding urgent customer needs. Advanced proficiency with Excel and database applications, including formatting and formulas.

• Computer proficiency is required

•  Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fraction and decimals, and calculate percentages. 

• Excellent listening, verbal and written skills

• Detail oriented, flexible, and self-motivated

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

Provide an iconic customer experience

As a Customer Experience Assistant at one of our Contact Centers, you’ll ensure we’re putting people first. You’ll handle a wide range of customer service interactions and make it easy for them to buy and finance the right car for their needs, making their lives much easier. Whether you’re talking to a customer on the phone, working with them online, or answering their questions via text message, your care and empathy will give them the personalized experience they deserve. 

What you will do – Essential responsibilities

• Connect with customers online and over the phone to answer customer questions, conduct follow ups, and confirm appointments to best support the customer
• Triage incoming calls to the appropriate person or department to best assist the customer
• Complete administrative tasks such as processing payments and updating information in our CarMax systems
• Understand and adhere to company policies and procedures including collection policies/laws

Learn and succeed as part of a team

This is a high-energy environment where you will work as a team to meet goals. We’re not your average call center. We’ll give you everything you need to be the best you can be. You will handle a wide range of customer service interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We will work and learn as a team.

Qualifications and requirements

• High school diploma, or equivalent to 1-month related experience
• Thrive in a high energy and fast-paced environment
• Speak and listen effectively with CarMax customers via phone or in writing
• Strong written and verbal communication skills
• Basic computer knowledge, including word processing and typing skills
• Flexible work hours with shifts that may include nights, weekends, and holidays
• Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Willing to train or Training Provided

About this role: As a Patient Care Technician (PCT) at Fresenius Medical Care, you play a vital part in supporting people who entrust us with their care, their families, and your fellow care team members. You will build deep relationships with patients when they come into our clinic.

How you grow or advance: Previous healthcare experience is not required to join us as a PCT. Passion for helping others, teamwork, and a desire to learn and grow are what you need to be successful. We will provide robust training and support as you kick off your career, and we will introduce you to career path options as you grow with us either as a PCT or venture into a new role such as Registered Nurse or a leadership role.

Our culture: We believe our employees are our most important asset — we value, care about, and support our people. We are there when you may need us most, from tuition reimbursement to support your education goals, scholarships to family members, relief when natural disasters strike, and financial support when personal hardship hits; we take care of our people.

Our focus on diversity: We have built a nurturing environment that welcomes every age, race, gender, sexual orientation, background, and cultural tradition. We have a diverse range of employee resource groups (ERGs) to encourage employees with similar interests, goals, social and cultural backgrounds, or experiences to come together for professional and personal development, discussion, activities, and peer support. Our diverse workforce and culture encourage opportunity, equity, and inclusion for all, which is a tremendous asset that sets us apart.

At Fresenius Medical Care, you will truly make a difference in the lives of people living with kidney disease. If this sounds like the career and company you have been looking for, and you want to be a vital part of the future of healthcare, apply today.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

As a member of the nephrology healthcare team, you will provide safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse.

• Sets up, tests, and operates hemodialysis machines for patient treatments.
• Obtains and documents necessary pre- and post-treatment vital signs and weight for each patient.
• Evaluates vascular access pre-treatment and performs vascular access cannulation.
• Evaluates intradialytic problems and provides intervention as prescribed by physician order or as directed.
• Monitors patients’ response to dialysis therapy.
• Evaluates patient prior to termination of venous access and discontinues dialysis treatment according to established procedures.
• Reports any significant information and/or change in patient condition directly to supervisor.
• Enters all treatment data into the designated clinical application in an accurate and timely manner.
• Collects, labels, appropriately prepares, and stores lab samples according to required laboratory specifications.
• Cleans and disinfects dialysis machine surface, chair, equipment, and surrounding area between treatments according to facility policy.
• Assists other healthcare members in providing patient education.
• Prepares, organizes, and efficiently uses supplies and equipment to prevent waste.

EDUCATION AND LICENSES:

• High school diploma or G.E.D. required.

EXPERIENCE AND REQUIRED SKILLS:

• Qualities and traits: dependable, compassionate, caring, supportive, collaborative, reliable.
• Previous patient care experience in a hospital setting or a related facility (preferred but not required).
• Continued employment is dependent on successful completion of the Fresenius Medical Care dialysis training program and successful completion of CPR certification.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employees are required to take the Ishihara's Color Blindness test as a condition of employment.  Note that: Failing the Ishihara Test for Color Blindness does not preclude employment. We will consider whether reasonable accommodations can be made.
• Day-to-day work includes desk and personal computer work and interaction with patients, facility staff, and physicians. The position requires travel between assigned facilities and various locations within the community. Travel to regional, business unit and corporate meetings may be required.
• The work environment is characteristic of a healthcare facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
• The position provides direct patient care that regularly involves heavy lifting and moving of patients and assisting with ambulation. Equipment aids and/or coworkers may provide assistance. This position requires frequent, prolonged periods of standing and the employee must be able to bend over. The employee may occasionally be required to push and/or pull equipment, exerting up to 15 pounds of force. The employee may be required to lift and to lower solutions on a frequent basis of up to 30 lbs., and on an occasional basis lift up to 40 lbs., as high as 5 feet. There is a 2-person assist program and "material assist” devices for the heavier items.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Primary City/State:

Department Name:

Work Shift:

Job Category:

POSITION SUMMARY
This position facilitates the safe and timely transition of clients from acute care to alternative levels of care such as skilled nursing facility, long-term acute care, inpatient rehabilitation, home infusion therapy, hospice and/or home care or community program. Facilitates discharge plan for the transition of care and services into the designated setting or service. Provides on-site or telephonic discharge arrangements to post-acute and community services.

CORE FUNCTIONS
1. Processes and facilitates the timely discharge/transfer of clients from hospital care to identified post-acute setting. Notifies care coordination team member(s) if patient or caregiver demonstrate or verbalize any inability/concern to be able to manage their post-acute plan or responsibilities.

2. Facilitates/ implements the care plan with proposed interventions in collaboration with healthcare team. Collaborates with all members of the healthcare team to implement, manage and communicate the transition of care arrangements.

3. Participates in performance improvement projects, Banner initiatives and performs data collection for measurement of projects as assigned.

4. Documents all interventions in the patient medical record both timely and accurately including all elements of the discharge plan. Performs transfer of accurate, pertinent patient information between all appropriate entities of the post-acute care continuum.

5. Assist and support patients and families in making appropriate arrangements for the post-acute plan. Performs follow-up calls to patients and providers as indicated and report any concerns to leadership.

6. Serves as an intermediary when providing community resources to patients, caregiver, and families. Discusses with patient, caregiver, and/or family maintaining clear communication regarding anticipated discharge date and potential care settings.

7. Maintains knowledge of Medicare, Medicaid and other program benefits to assist patients with transition of care planning and choices.

8. Employee has freedom to determine how to best accomplish functions within established procedures and implements the discharge plan under the delegated authority of a provider, licensed MSW, registered nurse or other licensed healthcare professional. Confers with supervisor/manager on any unusual situations and communicates plans and activities for patient discharge across the care continuum. Internal customers: Post-acute services team members and all levels of nursing management and staff, medical staff, and all other members of assigned facility interdisciplinary health care team. External customers: home health agencies, nursing homes, insurance providers, group homes, assisted living facilities, hospice, long-term acute care hospitals, inpatient rehabilitation facilities, volunteer agencies, county/governmental agencies and medical supply companies and others as required.

MINIMUM QUALIFICATIONS

A Bachelor’s degree in social work or related degree or a Licensed Practice Nurse, or a Licensed Respiratory Therapist required.

Must have knowledge of government/community agencies and resources, such as Medicare/Medicaid, long term care or other applicable resources/services. Must demonstrate effective communication and customer service skills, human relation skills and time management skills. Must be able to work flexible hours and work weekends on rotation. BLS required. (BLS is not required for employees working in the Insurance Division.)

Employees working at BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working at the Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

PREFERRED QUALIFICATIONS

Previous experience in health care service setting, interacting with patients and families, usually obtained through work in social services, as a licensed practical nurse or in a discharge planning setting.

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

Privacy Policy

Position Purpose: 

This position is responsible for providing client service to our partners, intermediaries and plan sponsors.  The Client Services Consultant will demonstrate their thorough knowledge of retirement plans and Ascensus products and services by providing solutions to complex plan issues and delivering consultative service to help clients manage their retirement plans.  The Client Services Consultant works with the Relationship Manager to deliver client satisfaction by providing retirement plan and operational expertise, proactively identifying, owning and resolving client issues and engaging clients with value added consulting.  This position is also serving as a technical resource to the Ascensus organization and providing coaching and mentoring to other associates to ensure client expectations are met and/or exceeded.

Essential Duties and Responsibilities:

• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.

• The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.

• Consistently provide a high level of consultative client service while communicating and coordinating with clients and partners to address issues, provide necessary research and deliver creative solutions to your clients. 

• Demonstrate a detailed knowledge of retirement plans and the Ascensus business.

• Coach and mentor others in all aspects of retirement plan and client relations factoring in the needs of the client and Ascensus to arrive at appropriate solutions.

• Successfully monitor and follow-up on assigned items; includes determining required action for resolution of client issues, documenting and implementing solutions as appropriate.

• Provide clients and advisors clear and concise communication regarding services, execution and resolution throughout the service cycle.

• Establish and maintain strong working relationships with dedicated clients and financial professionals and provide updates on product and plan initiatives.

• Participates in the management of vendor relationships on behalf of clients and partner.

• Deliver client retention by anticipating client’s needs, recommending changes or actions, in conjunction with the Relationship manager.

• Achieve individual and team goals for service levels, growth and retention for assigned book of business.

• Identify and document systematically “opportunity plans” working with Relationship Manager on a strategy to mitigate risk.

• Executing  strategic plan to ensure retention and satisfaction of client and financial professional’s book of business.

• Achieve service level goals, retention and organic growth goals established for each financial partner by assessing opportunities in assigned book of business.

• Responsible for proactive communication with the client and partners regarding all components of service delivery.  Solicit and share feedback with appropriate internal resources.

• Manage day to day schedule for self and team according to client needs and needs of the business.

• Apply industry knowledge to all facets of retirement operations and service.

• Ensure that our commitments to our clients are met by proactively reviewing the status of assigned plans’ periodic activity (compliance testing, 5500, quarterly statements, RMDs, etc.).

• Assess client objectives, needs and behaviors to suggest plan, product or functionality changes to improve results for our clients.

• Educate client regarding plan features, product capabilities or Ascensus functionality and process.

• Develop ideas for improvement and provide feedback/solutions to plan sponsor and financial professional to minimize risk and improve process.

• Support peers and Manager(s) by handling escalated items/calls from clients.  Responsible for oversight and resolution of the escalated item.

• Coach and mentor team members and provide feedback to the team manager for performance improvement purposes.

• Develop and maintain strong internal relationships across departments and locations.

• Act in the role as the subject matter expert on specific topics as needed. Responsible for developing materials, training and assisting others across departments in these areas.

• Perform other duties and participate in or lead special projects as assigned.

Minimum Requirements:

• Bachelor’s degree or equivalent work experience.

• Minimum of 5 years direct client experience required, Retirement Services industry experience preferred.

• Certification or working towards certification (ASPPA, CEBS, etc.) in industry-related studies program preferred.

• Excellent written and verbal communication skills.  The ability to communicate effectively (clear, concise and professionally) with all levels within the Ascensus organization, as well as with our client base.

• Excellent presentation skills, business etiquette, client service skills and time management.

• Demonstrated professionalism in all aspects of the role.

• Experience with financial services systems (i.e. recordkeeping, trust, trading); and experience with plan recordkeeping and trust reconciliation.

• Proficiency in Microsoft Office software applications, specifically Word and Excel required, Access and PowerPoint preferred.

• Excellent analytical and problem resolution skills.

• Comprehensive knowledge of retirement plans, ERISA, DOL and IRS regulations, and plan documents (individually designed and prototype).

• Ability to work in a team environment to ensure common goal of providing exceptional client service.

• Act as a change agent to initiate and respond to change productively.

• Ability to work well under pressure with multiple priorities and deadlines in a demanding environment.

• Ability to make sound business judgments concerning issues which, if mishandled, have the potential to create substantial financial and client relations liabilities for the company.

• Ability to work extended hours to meet business needs as required.

• Quality focus with attention to detail.

• Ability to lead a team and/or project successfully.

• Ability to travel as needed.

• Strong project management skills.

• Handle other essential tasks as assigned.

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.