Total 335 Customer Service job vacancies in Reading, RG1 8NQ

Please refer to the attached Job Description and Person Specification for further details. If you would like to discuss this post or arrange a visit, please kindly contact Kate Dean (details below)

ABOUT THE ROLEAs a Care Home Clinical Lead at Barchester, you'll use your compassion and experience to help deliver clinical care to the high standards we're known for. We'll look to you to make sure our care is in line with all regulations by doing everything from implementing our rigorous safeguarding policies to overseeing the creation of care plans. This is a role that will see you using your professional judgement to make critical clinical decisions, manage projects and evolve care levels to make sure every residents' needs are met. As part of your wide range of responsibilities, you'll make sure our team is updated with the latest clinical developments by providing coaching, training and mentoring that will engage and inspire them. As a Care Home Clinical Lead, you'll have the freedom and autonomy to do things the right way and be truly valued and respected for what you do. ABOUT YOUAs Care Home Clinical Lead, you'll need to be a Registered Nurse (RGN/RMN) with current NMC registration and a teaching, mentoring or supervision qualification. Experience of gerontology is important too, as well as a strong awareness of both clinical policy frameworks and Royal Pharmaceutical guidelines. Dedicated and motivational, you'll enjoy sharing your knowledge with others, which you'll have demonstrated through successful clinical mentorship and performance management. Finally, like us, you'll pride yourself on your person-centred and compassionate approach to nursing. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive salary plus our sector-leading benefits and rewards package including: NMC registration paid every year Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Nurse Mentor' and Refer a Friend' bonus schemes Offer to pay Health & Care Worker Visa immigration fees (for eligible nurses)And so much more! If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

Contract Support - Reading - FM Provider - Up to £35k per annum

Do you have experience Scheduling Engineers' diaries, raising PO's, and liaising with sub-contractors?

CBW are on the lookout for experienced Contract Support Administrators/Officers to join our M&E specialist client based in City of London.

Hours of Work / Details:

- 08:00am to 17:00pm
- Monday to Friday
- Office based
- Permanent position
- Up to £35k per annum

Key Duties:

- Raising Quotes for client portfolio
- Raising Purchase Orders and placing orders for engineers, sub-contractors
- Completing all paperwork for monthly billing
- Supervision of all WIP for the Contract portfolio ensuring that invoices are produced in a timely manner.
- Compiling month end billing, inclusive of sales invoices + closure of WIP
- Ensuring all client files are maintained accurately and kept up-to-date
- Processing timesheets / job sheets / expenses weekly
- Producing monthly payroll including labour / on call and expenses report
- Maintaining engineer on call rota
- Maintenance of E-log books – Online portal for PPM planner
- Positively respond to both internal and external customers through effective communication and personal accessibility, while optimising contract performance
- Ensuring that all documentation is received from Sub-contractors with regards to Health & Safety and Company Legislation.


Requirements:

- Must have Contract Support experience
- Experience working in a fast paced environment
- Experience with CAFM systems
- Experience with multiple contracts
- General administration experience
- IT proficient

Please send your CV to Abbie at CBW Staffing Solutions for more information.

Group Learning Support Reading is our largest provision across the group, with a wider team of 300+ staff members all playing a critical part to our students that require educational support throughout their learning journey.Job title: Student Support AssistantSalary: up to £13.02phContract type: FTC (until July 2025)Location: Reading CollegeBenefits: Term time only, Part time and Full-time opportunities available, Access to Learning Support Essentials training courseReading College is open from 8.30am – 5pm Monday to Friday and therefore we expect our staff to be available to commit to these working hours over a minimum of 3 days per week.The Role: Student Support Assistants Our Student Support Assistants make a difference in the lives of our students with additional support needs by enabling them to reach their full educational potential. Our tailored pathway programmes, including GCSEs, LifeSkills, and A-levels, ensure that all students can overcome barriers to learning and achieve their full potential. Student Support Assistants act as role models, adopting our learning philosophy, values and learning techniques to enable our students to progress throughout their course.Staff at Reading College work with young adults aged 16-19 years who are enrolled on a variety of academic and vocational courses and are studying at all levels, from entry qualifications to Level 3. Where necessary you may be required to support students with personal care needs from time to time as well as positive behaviour management adopting a tailored approach to the individual student.There are fantastic working spaces, including specialist workshops and salons for students. Students come to an FE College like Reading because they want to learn in a more practical way – they want to be active learners with real life applications and a clear focus on developing skills for the workplace or higher education.Staff who support learners at Reading College are integral to the ultimate success of learners. It is a great place to work if you have a desire to share your skills and knowledge with students.What do you need to be a successful Student Support Assistants at Activate Learning?Strong communication skills to collaborate with tutors and ensure the effective delivery of further education programs, as well as to work efficiently within a coordination team.Ability to work independently and as part of a team.Flexibility and adaptability.A creative and innovative approach to motivating learners and providing support.Patience, empathy, and a genuine desire to assist students with diverse learning needs.While previous experience as a teaching assistant and supporting individuals with SEN is beneficial, it is not mandatory.Experience in providing personal care and manual handling, or a willingness to undergo training.Who we areActivate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning.We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone.Together, we will bring out the best version of yourself.Activate Learning Group Employee Benefits:Here are some of our benefits:Monthly Staff Appreciation Awards: Celebrating staff for their dedication and accomplishments aligned to our award-winning Learning Philosophy.Wellbeing & Resources Groups: Comprehensive range of resources, guides and tools to support staff wellbeingCompany benefits: Including free eye tests and will writing, plus access to a Health Cash Plan covering optical, dental, health screening, and therapy treatments for you and your dependents.Learning and Development: continuous opportunities for professional growth and skill enhancement through our in-house L&D team.Teaching Support: Tailored induction and development programs for teaching staff.Pension Schemes: Teacher and Local Government pension schemes for AL staffGenerous Annual Leave: Up to 6 weeks paid leaveFlexible Working: Options include hybrid and remote, term time only, and flexible working patterns.Competitive salaries: Annual incremental progression and a twelve point pay scale for teachers.On-Site Facilities: Free parking at all campuses, refectories, hair and beauty salons & gym access.For a comprehensive list of all of our benefits please visit our work with us/wellbeing and benefits page.Applicants should apply at the earliest opportunity; closed vacancies will prevent application form submission.Applications are reviewed and shortlisted on a rolling basis, we reserve the right to interview, appoint and close adverts.Activate Learning is committed to safeguarding and expect all our staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level.Applicants must be eligible to work in the UK, we do not sponsor work permits. Work permits from other organisations are unacceptable as proof of right to work in the UK.Applications are encouraged from all candidates who meet or exceed minimum criteria, regardless of age, disability, gender, orientation, race, religion, or ethnicity. Activate Learning are committed to employing people with disabilities and will ensure our recruitment process is inclusive and accessible. If you require any reasonable adjustments either at application or interview stage, please contact the talent team directly.Recruitment agencies who submit unsolicited CVs to any partner or employee at Activate Learning, have no authority to enter an arrangement. Recruitment agencies engaging with Activate Learning Talent Team will be on our PSL.

The essential criteria for you to be considered for this role include: Diploma or degree level professional qualification such as Nurse, OT, Social Worker, Psychological Therapist or Psychotherapist and registered with relevant professional body. Minimum 2 years post-qualification experience of working with people with mental health problems, group facilitation, and supporting people with complex emotional needs or difficulties associated with personality disorders. Strong working knowledge of mental health services, peer support and co-production. For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Charlie Thomas, SUN Service Manager on 0300 365 8000 or email: Charlie.Thomas@berkshire.nhs.uk or wholl be delighted to help. We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

An amazing new job opportunity has arisen for a motivated Clinical Services Manager to work in an exceptional mental health service based in the Reading, Berkshire area. You will be working for one of UK's leading health care providers

This mental health service is a 24 hour specialist care and support service for people with severe and enduring mental health needs

**To be considered for this position you must be qualified as a Registered Nurse with a current active NMC Pin**

As the Clinical Services Manager your key responsibilities include:
• Manage and develop a highly skilled and motivated workforce through recruitment, selection, development and performance management processes
• Ensure the effective and efficient management and control of staffing, budgets, materials and equipment
• Promote an effective working relationship across the multidisciplinary teams
• Contribute to the development of Elysium policies, procedures, processes and initiatives
• Ensure clinical services comply with statutory regulations and current legislation, meet quality standards and deliver against key performance indicators
• Managing the effective implementation of clinical interventions and treatment designed to enhance the operation and quality of clinical services evaluating through clinical governance and audit

The following skills and experience would be preferred and beneficial for the role:
• At least 2 years of managerial experience within a care setting
• To be highly organised and perform well under pressure
• A strong desire for change and innovation
• Strong communication and interpersonal skills
• Able to show a can-do attitude always

The successful Clinical Services Manager will receive an excellent salary of £45,000 per annum. This exciting position is a permanent full time role working 37.5 hours a week. In return for your hard work and commitment you will receive the following generous benefits:
• The equivalent of 33 days annual leave (Inc. Bank Holidays) – plus your birthday off!
• Subsidised meals and free parking
• Wellbeing support and activities
• Career development and training
• Pension contribution
• Life Assurance
• Enhanced Maternity Package
• Childcare vouchers

Reference ID: 6734
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Talk to us - Jupiter Recruitment on WhatsApp
Our WhatsApp number is - 07856209032

The4 must haves for you to be considered for this role: You must be a Registered general nurse on the appropriate part of the NMC Register, and hold a Masters degree level of education or evidence of similar experience within palliative care/end-of-life care. You must hold the non-medical prescribing qualification. Advanced history taking and physical examination with clinical reasoning qualification. Car driver with business insurance, ability and readiness to travel to multiple sites. For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Hannah Healey on 07813393167 or email: Hannah.healey@berkshire.nhs.ukwholl be delighted to help. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

About the role

We currently have a vacancy for an experienced Service Manager to join our Family Help & Safeguarding service. We firmly believe that relationship-based social work makes a real difference to the lives of children, young people and their families, and our generic Together for Families Teams, ASYE Academy Team, and Supporting Families Team all focus on delivering outstanding support to families.


Our Together for Families (TfF) Teams have been developed in order to allow children and families to benefit from the continuity of having only one social worker, and to form a relationship with that worker that promotes sustained positive change. The benefit for our social workers in this practice model is the ability to form consistent, meaningful relationship with children and their families; the opportunity to learn and to develop new skills whilst working across the journey of the child in statutory social work; to have lower caseloads, and a supportive environment that makes relationship-based social work flourish.


Our Together for Families teams, and the ASYE Academy Team both work with children during S.17 (Children Act, 1989) single assessments, S.47 child protection investigations, as well as working with children subject to Child In Need Plans, Child Protection Plans, pre-proceedings, proceedings and those becoming looked after.


Our Supporting Families Team currently provides a range of supportive interventions including supervised contact for Children Looked After; specialist support for parent/carers with substance misuse difficulties via a Consultant Practitioner; providing direct work and parenting interventions for those children subject to CIN and CP Plans and offering group work support for parents/carers who are survivors of domestic abuse. There is also now an exciting development within the Team to introduce a small group of Lead Practitioners to case hold Child in Need (S.17, Children Act 1989) cases, with the support of a social work qualified and experienced Assistant Team Manager.


As a Service Manager you will be responsible for leading and managing 4 Together for Families Teams, each team comprising a Team Manager and 5 social workers and taking new cases from our Children’s Single Point of Access Team (MASH) on a 9-week duty cycle. You will also manage the ASYE Academy Team, comprising of a Team Manager, 3 Consultant Practitioners and 9 ASYEs.

You will provide passionate and inspiring leadership to your Teams, providing regular high quality management oversight, supervision and support. You will ensure that the child’s lived experience is at the very heart of everything that is done. At Brighter Futures for Children, we have a culture of providing high support and high challenge, in the very best interests of children. We are immensely proud to be growing and developing our staff in the Family Help & Safeguarding service and now benefit from having a very stable workforce where over 90% of our staff are permanent, our reliance on agency cover is low, and caseloads are mostly manageable. We need skilled and committed people to join our Team and support our delivery within this relationship-based practice model and make a real difference to our children and families in Reading. In return we offer a very competitive salary and benefits package, a recruitment and retention allowance, generous pension, relocation package, annual leave up to 26 days, and excellent career progression opportunities. Whether you want to develop your skills and experience as a social worker or step into more senior roles including management, we offer a comprehensive range of training and learning opportunities to do so, making a commitment to investing in you. At Brighter Futures for Children, we invest in the well-being of our staff too, and know that we can’t deliver excellent outcomes for families if our staff are also not exceptionally well supported. We really do like to “grow our own” and are immensely proud at how so many of our staff have stayed working with us, and have been supported to progress in their careers, including to more senior roles. If you like the sound of this, please get in touch with us today for a confidential discussion about the post.


Inclusion and Diversity

We want Brighter Futures for Children to be a great place to work and to ensure that our children, young people and families are represented in leadership roles and positions of power. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking.




We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our children, young people and families so that equalities and justice remains at the heart of everything we do.



Asking for Adjustments

Brighter Futures for Children is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.




If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please let us know.



Closing date: 8 November 2024

Interview date: 27 November (face to face)


We look forward to hearing from you!

Proud member of the Disability Confident employer scheme

We are seeking a candidate with experience in managing a small team to deliver in a fast-paced environment. You will have a passion for using data to improve public service delivery and understand the challenges this can bring.

The key focus of this role is:
Act as the data manager for RBFRS ensuring processes produce and handle data correctly and result in reliable outputs with quality assurance procedures and practice
Lead the organisation in the development of a set of useful, robust corporate and service measures, in line with the Performance Management Framework, working closely with the Senior Leadership Team. Ensure these are consistent with, or complementary to nationally agreed data collections and measures.
Act as the lead for reporting on corporate performance ensuring robust and transparent information is provided to the Strategic Performance Board, Senior Leadership Team and Audit and Governance Committee.
Manage the provision of advice and analysis to support timely, accurate and easy to understand performance information and reports to enable scrutiny of performance at an organisational, departmental, hub, team and project level.
Manage the completion of relevant data returns to outside bodies and ensure that such returns are completed in accordance with guidance notes, timetables and legal requirements.
Contribute towards to the development and delivery of quality assurance activities ensuring a robust and comprehensive approach with outcomes feeding into a programme of continuous improvement.

Key role requirements (knowledge, skills and experience):

The ability to analyse, interpret and present data effectively to a variety of audiences in various formats.
Ability to interpret and analyse complex information.
Sound influencing, interpersonal and negotiating skills.
Proven experience within a data management role.
Experience of managing and leading a team.


Closing date for applications is 23:59 hours on Sunday 24 November

It is anticipated that the assessment/interview process will run week commencing 9 December .

Anticipated start date: January 2025

Proud member of the Disability Confident employer scheme

Gas Engineers required (Domestic Service and Breakdown)
Current labour averaging 42-45k Opportunitie to earn over 60k
Benefits include New Van, Uniform, Holiday Pay, Pension and more
Currently recruiting for roles in GL or BA or SN or OX or RG
Interview and start ASAP!

Domestic Gas Engineers required for servicing and breakdown work on domestic properties. This large organisation is interested in qualified, experienced gas engineers that can commit to a full working week Mon-Fri 8am-5pm as PAYE employed. There are also other opportunities to earn extra through O/T and call out if requested but average earnings are 45-50k on a normal 8 hour day. The current manager was working as an engineer on this contract until recently and has implemented a bonus structure that is motivating and very achievable. The Ideal gas engineers will be based in or near the areas above.

A successful candidate will be reliable, hardworking and driven to deliver the very best service to all of our clients and their residents. They will have an excellent attitude and will always be looking to learn and develop. They will be effective communicators who can contribute to and strengthen the team as well as being able to work and solve on their own initiative. A successful gas engineer will have relevant and recent experience servicing various types of gas appliances and will be well versed in completing landlords gas safety records. They will have a minimum of 2 years' experience and with a full UK driving licence with no more than 6 points. They must be able to pass a basic national security check (completed at the job offer stage).
In return for your commitment and hard work as well as the opportunity to progress within a growing, business, they offer the following:
* New Ford transit van
* All kit and equipment (excluding hand tools)
* New Flue gas analyser
* Starting with 20 days holidays per year plus bank holidays.
* Job security.
* Company Pension scheme with opportunity to top up pension contributions.
* Dedicated work area with reduced travel.
* Competitive Salary with current staff earning around 45-50k within normal hours.
* Overtime on your request.
* Uncapped earning opportunity if desired.
* Continuous professional training and career development using the purpose-built training centre, including ASHP, oil and LPG.
* Minimum of 50 dedicated training hours per year (training programs designed to individuals based on career aspirations)
* Company supplied life insurance.

Please apply online with an updated CV.

For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

Full-time, Permanent, School Chef / Cook job vacancy Reading, Berkshire. Term Time Only

Your Role
As their Chef you will as a team to provide nutritious meals and healthy meals for the Children & Young People they support. You will menu plan The Young people in their care have a range of dietary requirements, so it is very important that their needs and choices are taken in consideration whilst also working with our specialist therapy team to develop a suitable menu. You will line manage a team ensuring adequate induction, training and support, whilst also been very hands on yourself.

Key Information
£13.14 per hour - £14.72 per hour / £23’500 - £26’300 Actual Salary
Full-time, 40-hours per week, Term Time Only.
Experience working in a catering environment (school, residential or healthcare setting).
Experience of catering for complex dietary needs.
Working knowledge of COSHH regulations and food hygiene procedures.
Level 2 Food Hygiene – desired.
Life Insurance, Pension Plan and Health Cash Back Plan.
Perk Box & 24-Hour Employee Counselling Helpline
Ongoing Training & development.

Your Employer
We are recruiting for a provider of Specialist Education, Care and Support for children and young people living with learning disabilities and/or Physical Disabilities. Their talented teamwork with various Therapists to enable every young person to develop and create a positive future. Working with a passionate team.

Apply
If you are experienced within Catering/Hospitality, you are a Chef/Cook looking for a unique opportunity whether it be in a school, care home, or another sector, we would love to speak to you and tell you more about this job vacancy.

The "must haves" for this role: Degree or equivalent experience Experience of working with and supporting people who have mental health issues (or other disadvantaged groups) into employment Able to demonstrate empathy, tenacity and hope when working alongside people with severe mental health issues Excellent motivational, communication and listening skills A high level of organisation and perseverance For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Miranda Jeeawock on 07500 994253 or email: miranda.jeeawock@berkshire.nhs.uk who will be delighted to help. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

People with severe mental health issues face huge barriers when it comes to employment. Over 80 per cent of them would like paid work, but only 8 per cent achieve it.

Could you be part of the team that’s dedicated to addressing this injustice? Berkshire Healthcare’s Individual Placement and Support (IPS) employment service, now in its eighth year, are looking for an employment specialist to champion our mission and support people with severe mental health issues – your clients – to gain, sustain and retain paid work.

Ours is a diverse team and brings many strengths and skills together. We’ll train you in the IPS approach, giving you the tools you need to provide expert support and advice to clients, while also building positive relationships with employers, opening doors, and changing perceptions around mental health. Previous experience working in supported employment and with people with severe mental health issues is an advantage. But above all you'll need empathy, hope and tenacity when working alongside your clients.

We have 1 full time role available (37.5 hours) within our EIP (Early intervention in Psychosis) Team, and you would be expected to travel across West Berkshire, to include Reading, Wokingham and West Berkshire

It’s a highly varied job where you’ll spend most of your week in the community, meeting clients and employers, and making a vital contribution to the team’s activities.
• You’ll support a caseload of up to 20 people with severe mental health issues who are unemployed or struggling in the workplace.
• Working directly with all relevant stakeholders – including clients, clinicians, consultant psychiatrists and employers and Job Centre Plus – you’ll aim to enable your clients to gain, sustain and retain paid employment.
• You’ll have the opportunity to transform the lives of your clients, to give them hope, direction and support their recovery journey. It's also challenging, so you’ll need to be able to demonstrate perseverance, whilst being empathic and dedicated to finding clients a role that’s right for them.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

If you share our values and would like to come and work for us, please submit your application as soon as possible as we'll occasionally close roles early that have a high number of applications.

The “must haves” for this role:
• Degree or equivalent experience
• Experience of working with and supporting people who have mental health issues (or other disadvantaged groups) into employment
• Able to demonstrate empathy, tenacity and hope when working alongside people with severe mental health issues
• Excellent motivational, communication and listening skills
• A high level of organisation and perseverance

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Miranda Jeeawock on 07500 994253 or email: miranda.jeeawock@berkshire.nhs.uk who will be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.


This advert closes on Sunday 10 Nov 2024

Proud member of the Disability Confident employer scheme

Contact Supervisor

Duration: Initially 3 months
Hours: 37 hours a week
Rate: £20 umbrella an hour (£16 PAYE an hour)

Reading Borough Council are looking for a Contact Supervisor to join their Supporting Families Team. As a Contact Supervisor you will:

• Supervise contact for children, parents and connected persons
• Be responsible for identifying and managing all risks associated with the job, escalating any issues of concern to the Assistant Team Manager/Team Manager
• Maintain accurate, comprehensive and up to date records of supervised contact undertaken with the family
• Develop and maintain professional working relationships with staff from internal and external agencies/organisations

Requirements

• A good general education (NVQ Level 3)
• Experience of working with children and young people in either a paid or voluntary capacity
• Experience of working with families/parents/carers

JOB TITLE: Customer Support

SALARY: £23,500

LOCATIONS: Reading and covering our friendly Newbury and Bracknell branches
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

To be successful in this role, you will need to be a LBG advocate, an expert in using our mobile app and demonstrate excellent knowledge of our products and services. This will mean you are able to offer fantastic support to our customers. Should you be offered the role, we'd really encourage you to use the app so that you become familiar with it and we'd hope that you use our products as well, if you don't already!."

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme