Total 9 Customer Service job vacancies in ST16 1GZ

For more information on working for the Trust, please see the attached Job Description and Person Specification.

Our Family Hubs are a local support centre for families with children and young people aged 0-19 years, (aged 25 with Special Educational Needs & Disabilities (SEND)).

They are a place:

• to get help, information, advice, guidance and support to overcome difficulties and build stronger relationships.
• that provides a multiagency offer that can be accessed face to face or virtually.

Please note : You'll be based in the Stafford Family Hub, however you will be required to cover any of the other sites across the south of Staffordshire in the event of holidays or sickness so you will need to be able to travel throughout the county when needed.

The hours of work are 8.30am-5pm Monday to Thursday, 8.30am - 4.30pm Friday.

Main Responsibilities

You will provide excellent customer care and a professional reception service meeting and welcoming families, children and young people ( 0-19 years) into our Family Hubs.

You'll also be:

• managing incoming telephone calls, emails and enquiries about services
• registering new service users and signposting to relevant activities and provision within the district.
• data inputting.
• provide information, advice and guidance.

The Ideal Candidate

You'll have:

• good organisational skills and experience of using a wide range of IT systems including MS Office.
• good communication skills because you’ll interact with lots of people on the phone, in person and by email
• a flexible approach to work as sometimes things can change, and so you’ll need to be able to prioritise work and sometimes change tasks quickly
• a passion to always give the best service

Please ensure that you outline how your skills and experience meet the person specification within the supporting statement of your application.

For further information please contact Kate Tomson-Rayner kate.tomson-rayner@staffordshire.gov.uk

Interviews will be held on the 5th December 2024 at Stafford Family Hub ST16 3NQ

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully with evidence of essential qualifications, alongside the supporting statement, to highlight what you’ll bring to the role.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.

Proud member of the Disability Confident employer scheme

Are you passionate about improving care standards and empowering care workers with the skills they need? Are you an experienced social care professional with training qualifications?

Staffordshire County Council is seeking a dedicated and skilled Training Facilitator to join our team and enhance the quality of social care across the county.

In this role, you will work flexibly across various care settings, locations, and providers to develop and deliver training programs that ensure care is provided in accordance with current standards.

​This is a fixed term post for 2 years.

Main Responsibilities

As a Training Facilitator, you will:

• Develop and deliver comprehensive training programs tailored to diverse settings and audiences.
• Ensure compliance with current standards by staying updated on changes in regulations and best practices.
• Create bespoke training programs and deliver recognised programs such as Oliver McGowan.
• Provide advice, guidance, and support to care providers to promote and achieve best practices.
• Participate in quality assurance activities including evaluation and self-assessment to drive continuous improvement.

The Ideal Candidate
What You Will Bring:

• A proven track record in developing and delivering training programs to adult learners.
• Relevant work experience within a social care provider setting.
• Sound knowledge and understanding of the needs of people with learning disabilities, autism, and complex care needs.
• Ability to work effectively under pressure and prioritize workloads.
• Excellent communication skills to engage with staff at all levels and build effective relationships with stakeholders and other professionals.

What You Will Have:

• A Level 3 qualification in training and/or assessment.
• Strong interpersonal and networking skills.
• Proficiency in information and communication technology.
• Demonstrable literacy and numeracy skills.
• Ability to travel independently across the county as required.

Applications close 11 December. We will be shortlisting candidates on an ongoing basis and may contact you for an interview prior to applications closing.

The interview process will include a short micro-teaching session delivered by each candidate.

We reserve the right to close the advert prior to the 11 December.

Please contact Kelly Gray for more information or an informal chat about the role at kelly.gray1@staffordshire.gov.uk

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Proud member of the Disability Confident employer scheme

Job Title: Resettlement Practitioner
Location: Staffordshire
Salary: £16.26 per hour
Employment Type: Full-Time, Mon-Fri, 8:30-5pm. Initially a 6 month contract with a view to be extended. There may also be an opportunity later on down the line to become permanent with the council.

Are you passionate about supporting families and individuals in their journey towards successful resettlement and integration? We are looking for a dedicated Resettlement Practitioner to join Staffordshire Council. In this vital role, you will help families thrive while navigating their new life and ensuring they receive the support they need.

Key Responsibilities:

• Caseload Management: Hold and manage a full caseload, prioritising work in line with policies and procedures to ensure families stay together and integrate into local life.
• Timely Support: Complete all tasks within specified timescales, adhering to national and local policies.
• Collaboration: Conduct regular reviews of guest and sponsorship arrangements, working closely with service users and agencies to create effective support plans.
• Intervention Support: Facilitate interventions that promote stability and positive outcomes for children, including assessments and conflict resolution.
• Supervision and Reporting: Engage in regular supervision sessions, ensuring significant issues are communicated promptly.
• Creative Solutions: Use flexible and imaginative approaches to provide timely, responsive support tailored to individual needs.
• Proactive Identification: Identify sponsorship breakdowns and re-matching requests early, securing appropriate alternative arrangements.
• Budget Access: Assist guests in accessing personalised budgets to support their effective resettlement and integration.

Who We're Looking For:
You will thrive in this role if you have:

• Qualifications: NVQ3 or equivalent in working with children and families.
• Experience: Proven experience in supporting children, young people, and families, preferably in a statutory or voluntary sector environment.
• Knowledge: A strong understanding of current legislation regarding resettlement, housing, social care, and safeguarding.
• Skills: Excellent communication, relationship-building, and conflict resolution skills. Proficiency in IT and the ability to prioritise tasks effectively.

If you are interested or know of anyone who may be, please contact Kat at Service Care Solutions on 01772208964 or email me at kat.shah@servicecare.org.uk.
Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll service twice a week

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Service Care Solutions are supporting a reputable non-profit provider and they are currently recruiting for a Recovery Practitioner. As a Recovery Practitioner you will play a crucial role by supporting individuals that are suffering with Drug & Alcohol addiction. The Ideal candidate needs to be experienced within the field but also someone who is highly driven and can identify positivity within a service user and have the ability to develop potential within.

You will be responsible for managing a case load of Children & Young People across Staffordshire. You will be engaging with young people within schools, family centres and colleges. You will work closely with a range of partner agencies to support young people to achieve positive changes whilst providing opportunities to improve their life chances for a brighter future.

Key role and responsibilities for a Recovery Practitioner;

• To build relationships with Young People aged between 8-25 years old
• Provide young people and families advice, information and help to access practical support
• To carry a caseload of Young people and Young adults
• Carrying out assessments, care planning, brief and comprehensive interventions
• To engage with young people and their families in various settings such as schools, colleges and local community venues.

Minimum requirements for a Recovery Practitioner;

• Experience of working within the Substance Misuse field
• Ability to work effectively and efficiently both independently and as part of a team
• Experience of community engagement
• Experience of delivering group work

Our client vision is to be a World-Class leader in rebuilding lives, to inspire and empower people to live healthier and safer lives. To be ambitious, creative, compassionate, collaborative and respectful.

To apply for this Recovery Practitioner role please send me your CV by clicking 'apply now!'

Do you thrive on delivering excellent customer service and making a real difference every day?

Do you enjoy injecting your excellent interpersonal skills to build relationships with customers to provide the service they deserve?

Then read on to learn more about our exciting role on offer

You will join our vibrant and welcoming/supportive Contact Centre team who are proud of the high level of service we provide for our customers.

We are a people business – excellent customer insight and experience needs to be at the heart of everything we do. Customers today have high expectations; their experience of using council services should not be second rate. We aim to meet customer needs by giving consistent information, advice and support at their convenience. Our customer model is built on the following principles

• A service that offers ease of access and intuitive navigation

• Consistent and high-quality contact management

• A service driven by customer insight and demand analysis

• A service that is delivered through appropriate delivery channels

• A service which has resilience and scale

• A service that is efficiently delivered

Main Responsibilities

As the first point of contact for our customers, you will use your excellent communication skills and professional and friendly manner to support customers with queries or complaints.

You will be required to listen, probe and investigate enquiries to determine the underlying needs of the customer, escalating queries where necessary

You will be required to work using your own initiative and judgement as well as work effectively as part of a team.

You will respond to customer queries through different channels such as telephone, e-mail and web chat

The Ideal Candidate

We are looking for you to,

• have experience in a customer facing environment ideally in a contact centre
• be passionate about delivering the best customer service possible
• be able to use own judgement to resolve queries and complaints quickly and effectively
• have excellent listening skills and an empathetic approach when addressing issues or complaints
• be self motivated and able to work under pressure
• be able to contribute new ideas to help deliver personal and team performance

The hours of work are 9.00 -17.00 Monday to Friday

The position is fixed term role for two years

Successful candidates will be supported to develop in this role through a week’s comprehensive training in our Stafford office as well as continuous support and development to enable you to reach your full potential and enhance your career.

Interviews will take place in the two weeks following this advert closing.

For further information about this role please email Charlotte Pinks, Customer Service Team Leader - charlotte.pinks@staffordshire.gov.uk

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Proud member of the Disability Confident employer scheme

Are you based in or local to Huddersfield and seeking a new challenge with a company that values and supports your professional growth?We have an exciting opportunity for a Customer Service Representative to join our growing Rapid Response team!Our Rapid Response team provide comprehensive, 24/7 telephone support service to those in need of urgent assistance. We work closely with Highways England and a number of police forces across the UK. Each call is unique, and the type of support provided is entirely dependent upon the specific requirements of each incident.As a Customer Service Representative in our team, you will be the first point of contact for those reporting incidents to the Operations Centre. The primary objective in all cases is to get the nearest vehicle recovery operator with the correct equipment to the scene within agreed timescales and to manage the incident to a successful conclusion.While we welcome candidates with strong customer service skills, experience in the motor insurance or recovery industry is desirable.Join FMG as a Rapid Response Customer Service Representative and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary - £27,091 per annum based on experience, enhanced by a £2600 performance bonus paid quarterly.Annual leave -Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!Pension - Employer contributions of 3%Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Community - Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.FMGive - Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.Motoring Benefits - Take advantage of exclusive colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping. About youYou’re a strong communicator with great decision-making skills and a real team player.You will be able to quickly develop a rapport with customers and partners over the phone.You are focussed on delivering an excellent customer experience.You will be able to effectively manage pressured situations in a sensitive and professional way.You’ll be a confident user of both telephone and office-based IT systems.About usFMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.

Please refer to the detailed Job Description and Person Specification that are attached to this vacancy.

Senior Support Worker Stafford - £12.45 ph (35 hours per week)

Typical Shifts are: Monday - Sunday 7am-2pm, 2pm-9pm, 9pm-7am

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Senior Support Workers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Senior Support Worker to join us in leading our supported living service in Stafford. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Senior Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, supporting with supervision’s, ordering medication and ensuring the people we support are supported to manage their finances. You’ll never lose sight of why you choose to do this, as our Seniors are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Senior Support Workers having both the right experience and the right values. This is why at this service our Seniors should hold a full UK driving license, have previous experience as a Senior Support Worker as well as experience working with individuals with autism, learning disabilities, challenging behaviour and complex needs.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.