Total 1,088 Customer Service job vacancies in Stockton on Tees, TS19 8PE

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Clinical Lead, you will work closely with our nurses and carers to maintain the highest standards of clinical care and governance in our homes. Supported by our management team, you will ensure our residents receive the best care, meet their needs through excellent nursing and clinical care, and actively contribute to all clinical delivery.

Reports to: Home Manager



This role could be for you if you have;

- Strong clinical skillset and confidence to lead the nursing team.
- Prior management experience, or experience of leading a small team.
- Ability to make clinical decisions and remain calm under pressure.
- A passion for promoting best nursing practice and able to train, support and mentor others.
- A desire to encourage positive working relationships within the team.
- Strong verbal and written communication skills.
- A good working knowledge of audits, safeguarding, DOLS, CQC and compliance.

Qualifications required for the role

- NMC registered nurse with relevant post-registration experience.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

What skills and experience we're looking for

The Schools Finance Support Partner is responsible to the Strategic Finance Partner and responsible to produce schools financial and statistical reporting and supporting schools with the identification and management of financial risk. Working with the schools, they will ensure that the Trust operates good financial governance in line with the requirements of the Academies Financial Handbook published by the Education Funding Agency (EFA), the Trust Financial Scheme of Delegation.

Duties will include, but are not limited to;

• Obtain, analyse and evaluate accounting documentation, previous reports, data, etc. in order to ensure effective internal controls and compliance by the Trusts academies.
• Be responsible for, where the service is commissioned by the trust, the entry of financial transactions
• (orders, invoices etc) for the school.
• Provide reports in accordance with Trust timelines to the Strategic Finance Partners on areas including:

• Monthly management accounts for the school
• Performance against financial KPIs
• Internal Curriculum Financial Planning
• Financial Resource Management
• Benchmarking
• Compliance with Financial Internal Controls
• Risk management

This role is hybrid, remote with travel, if required, to a cluster of academies within the Northwest and Stoke areas when required and Head Office in Kidsgrove for training and team meetings so access to a vehicle and full driving licence will be required.

What the school offers its staff

Shaw Education Trustare a growing group of dynamically awesome academies providing education to children of all ages and abilities. Staff across our team of schools are dedicated to ensuring that every child has the opportunity to be successful, whatever their starting point in life.

We place high achievement at the heart of everything we do, and we are determined that no individual has their opportunities limited by their background, or by their ability. We are focused on harnessing the power of people to affect positive change for our children and young adults. We work closely with children, leaders, teachers and support teams, to create their individual best futures: one size fits one. Education should be an exciting space, buzzing with vibrancy, dynamism and unlimited potential. Innovation and entrepreneurialism fuel our passion, enabling creativity and re-conceptualisation to be agilely applied to context and circumstance

An excellent education, in a supportive environment, is what every student attending one of our academies will experience. Central to this is the support we provide to our staff teams, this enables them to continually develop their knowledge, practice and expertise by offering high quality training and research-based opportunities our colleagues are well motivated, highly valued, and incredibly driven professionals.

Although we are a family who work together to create brighter futures, each of our schools still keep their individual identity and uniqueness. This approach of earned autonomy ensures that integrity and transparency underpins everything that we do, with our Trust Board providing oversight, challenge and support. This support is then strengthened at school level through a system of Academy Councils who represent each school and provide local accountability.

Our schools span from Birmingham to Bury, meaning that we can support students from all walks of life, no matter their background or socioeconomic status. In doing this, we are able to help ensure all children are able to access a high standard of education, with all being treated equally.

Our values are,To Be Pupil and People Centred, To be Best in Class, To be Accountable, To be Innovative, To Act With Integrity

Shaw Education Trust offer the following employee benefits with your Teaching or Support Staff employment:

• An excellent Local Government Pension Scheme (Support Staff) / Teachers Pension (Teaching Staff)
• Support Staff only based on working full time, all year - Generous holiday entitlement from your first day of employment (37 days holiday rising to 39 days after 5 years’ service including Bank Holidays)
• Electric Car Scheme: Environmentally friendly vehicles with our electric car scheme.
• Access to Medicash Health & Wellbeing Plan: Enjoy health services designed to support your well-being.
• Free DiscountForTeachers Scheme for all staff (Support and Teaching), Exclusive discounts to save money with a wide selection of discounts and exclusive offers from hundreds of the biggest brands.
• Free Eye Tests
• Cycle to work scheme
• Access to our Institute of Education and fantastic opportunities to help you grow, contribute and flourish in your role and in the Trust.

We know our people are the key to our success and so we’re committed to ensuring the employment experience at Shaw Education Trust is a rewarding one.

Commitment to safeguarding

Safeguarding and promoting the welfare of children is defined for the purposes of this guidance as: Protecting children from maltreatment Preventing impairment of children’s mental and physical health or development Ensuring that children grow up in circumstances consistent with the provision of safe and effective care Taking action to enable all children to have the best outcomes Shaw Education Trust recognises that in order to keep pupils safe, leaders must create where pupils and staff are able to speak freely and share any concerns they have.

Are you a Dynamic, ambitious Home Manager looking to make the next step?
Shaw healthcare is recruiting for a proven Home Manager for our 23 bedded home, Cartref is a 23 bed care home with its settings close to the stunning Brecon Beacons National Park, Cartref is surrounded not only by beautiful countryside but also a stunning landscaped garden.
Working with the local community, GP’s and professionals to deliver a care offer that truly enables residents to continue to lead as full a life as possible. Our high-quality nursing and care support places the individual at the centre of all we do and is based on our core values of Wellness, Happiness and Kindness.
Salary is £37,500 - £40,000 DOE
Benefits:

Employee Ownership Trust – 76% Employee Owned - our employees have received over £1850 each in tax free bonuses to date!
30 days annual leave
Individualised professional development programmes
GP online - providing around the clock GP consultation via an interactive app
Refer a Friend Scheme of up to £1,000
Retail/Leisure/Holiday and travel discounts

Shaw Healthcare is one of the UK’s leading Health and Social care providers who deliver a wide spectrum of care in a variety of purpose-built care environments; care homes for the elderly, specialist dementia units, mental health units and low secure psychiatric hospitals.
We highly value the wonderful contribution of our employees and it is our ethos to put people first by involving our people in key decision-making. We are the largest employee ownership trust within the healthcare sector.
Objectives

To utilise authentic leadership, role modelling and inspirational skills to motivate the team to deliver excellent quality of care
To become the person in charge responsible for the day-to-day running of the Service with 24 hour responsibility for the care of the Service Users.
To manage the effective use of resources, including the financial performance of the Service, and maintain high levels of occupancy.
To provide improvement, independence and choice for Service Users.
To comply with all regulatory and legislative requirements at all times and in particular the CIW for the Registration and Inspection of Nursing Homes guidelines.

Leadership

To be a good role model for all employees, being approachable and providing a regular presence and visibility with all levels of employees as well as being consistent in all actions and decisions.
To set and maintain clear standards of care within the Service in line with Shaw healthcare’s Vision “To provide the quality of care we would want for our loved ones”, policies and procedures.
To ensure that employee selection processes are applied thoroughly and that all candidates are treated professionally and that successful candidates are ‘onboarded’ fully and comprehensively
To develop a culture of continuous quality improvement, using the framework of clinical governance

General Management

To manage effectively the Service’s budgets and deliver the Key Performance Indicators set for the Service.
To ensure that the Service complies with all statutory obligations and relevant legislation (e.g. environmental health, health and safety).
To enable Service Users to control their own financial affairs, where possible, and finances monitored with up to date accurate records kept of all transactions. In the case of the Manager being the appointee for any Service User, the financial control of their affairs must be undertaken
To ensure that the culture of meaningful activities is embedded in the Service and facilitated by the entire team

Essential Requirements

Caring and Compassionate
Experience of Managing a service of a similar size and client group

Support Worker

Postcode: Walton on Thames, KT12 5PZ
Pay rate: £11.44-£11.54

Contract type: Bank

About us

At Achieve together, we strive to support and inspire the people we care for in order to give them the resources, skills and confidence to live their lives independently, and to the fullest.

Without our incredible team of Support Workers, we simply wouldn’t be who we are today. We’re always on the hunt for hard-working, passionate people who want to make a difference and help others – so what are you waiting for?

Become a Support Worker and shape lives
As a Support Worker, you’ll deliver excellent care, celebrate achievements, encourage fun and creativity and engage directly with our wider community. This is more than just a job – you’ll be helping the individuals we care for gain independence and live healthy, happy and fulfilling lives.

At Achieve together, you’ll embark on a career adventure like no other, with dedicated training opportunities along the way to develop your skills as a Support Worker and beyond. Whatever your aspirations, we can help you reach your goals and forge a long-lasting career in social care.

You will support people both in their home and in their local communities and we have a range of working patterns to suit you, including full time, part time and flexible opportunities.

We offer a range of exciting benefits, such as:

• Flexible hours to suit a range of lifestyles
• Career progression and training opportunities
• Employee welfare and wellbeing initiatives
• Recognition schemes, team events and social activities
• Employee discount schemes across a range of retailers and services
• Wagestream - a financial health app that gives you the ability to receive optional pay advances
• Staff incentive schemes such as Refer a Friend, Employee of the Month and Heroes Awards

About you
Although it would be beneficial to have some experience of healthcare work, it isn’t absolutely necessary as we provide full training. As long as you’re passionate, hard-working and empathetic, you’ll fit right in.

Join the team today and begin sharing moments and shaping lives.

Our vision is A Southend Where All Children Achieve Success. By joining Southend City Council as a Social Worker, you will be key in making our vision a reality for all children. You will be joining a service where we demonstrate with pride that:

• All paths lead back to the child.
• We spend time getting to know each child and their story.
• We do what we say we're going to do.
• We work with the whole family.
• No matter what, we aim to make things better.

You will provide support to work to the highest standard using our model of practice, Restorative Practice, to deliver the vision. You will access a professional social work development offer that has been designed by social workers, whatever stage you are at in your career. You will be given regular restorative supervision and separate supervision focusing on development and evidencing your SWE registration. We want everyone to take the lead in an area of interest for your team, and you will explore this with your line manager.

Your new role

Southend City Council's Fostering Recruitment Team are looking to appoint a permanent, full-time, Social Worker to recruit, train, assess, supervise and support Foster Carers in their role of looking after children and young people.

Cases are capped at 6 Form F.

Ensuing the highest professional standards and a good overall knowledge of relevant children's and fostering legislation, regulations and practice methods. Providing a supportive and efficient service to children, young people, their families and fostering families, ensuring that the needs of children and their parents and carers are professionally assessed.

You will be investigating, evaluating and analysing information on cases, demonstrating clarity of assessment, reliability of information, evidence in conclusions and realistic action plans. As well as this, you will be required to develop practice which takes a holistic view of the individual, locating them in their immediate and extended social circles and having full regard to their overall development needs.

The position is hybrid working, and you will be expected to be on site a minimum of 2 days a week. There will be a face-to-face team meeting every other week on a Tuesday.

If you're interested in this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Support Worker

Are you a compassionate and dedicated individual with CPI/MAPA training, seeking flexible work opportunities in the field of social care? Join our team as a Support Worker and make a meaningful difference in the lives of others.

Full Time Permanent Role

Hourly Rate: £11.44 per hour

Social Care & Education are looking to recruit Support Workers to work in a fantastic specialist supported living service for adults.

As a Support Worker, you will play a vital role in providing high-quality care and support to our clients service users.

Your responsibilities may include:

Assisting individuals with daily living tasks, such as personal hygiene, meal preparation, and household chores.
Providing emotional support and companionship to service users and promoting well-being.
Administering medication as prescribed and ensuring adherence to care plans
Implementing behaviour management strategies in accordance with CPI/MAPA training to ensure the safety and dignity of all individuals.
Requirements:

Valid CPI/MAPA training certificate
Previous experience with Challenging Behaviour
Strong interpersonal and communication skills
Empathy, patience, and a genuine passion for supporting others.
Flexibility to work varied shifts, including evenings, weekends, and bank holidays.
Confident and fully able to use a hoist as and when required

Benefits:
Competitive hourly rate.
Flexible working hours to suit your lifestyle and commitments.
Weekly pay.
If you are interested in joining our dedicated team as a Support Worker, please submit your CV outlining your relevant experience.

SEN Teaching Assistants Required in St Leonards-On-Sea. Please read on....

Contract: Permanent - Term Time Only
Hours: 30 hours per week (2 to 5 days)
Working Weeks: 39 weeks worked per year, 46.2 weeks paid per year
Salary: Pro-rata starting from £16,379 per annum
Location: St Leonards-on-Sea

About Us:
This Multi Academy Trust is dedicated to fostering an aspirational and supportive environment where both staff and pupils thrive. Comprising three special schools, a large countywide alternative provision, and a vocational free school in East Sussex, they are committed to nurturing success through personalised learning, self-belief, and achievement.

Role Overview:
Located in St Leonards-on-Sea, this Specialist school is seeking dedicated Teaching Assistants to join their secondary and primary departments. They are looking for individuals who are innovative, enthusiastic, and empathetic towards children with Special Educational Needs (SEN).

Responsibilities:

• Collaborate within a tutor team to support pupils in both classroom and outdoor learning environments.
• Implement a tailored curriculum designed for vulnerable and hard-to-reach children.
• Effectively manage pupils in various settings, indoors and outdoors.
• Pursue coaching qualifications and outdoor skills development as part of continuous professional development (CPD).
• Engage in reflective practice to enhance pupil outcomes.

Requirements:

• Excellent communication skills.
• Ability to manage pupils with diverse and complex needs.
• Inspire and motivate pupils to embrace learning.
• Maintain a calm, consistent demeanour with high expectations.
• Adhere to school structures, policies, and procedures consistently.

Working Hours:
Monday to Friday, 08:30/08:45am to 15:00/15:30pm, term time only. Specific working hours to be discussed at interview and agreed upon successful appointment. The role offers a supportive and friendly team environment, with additional benefits including free daily lunch.

Benefits:
The successful candidate will become part of a forward-thinking Trust and school dedicated to improving pupil outcomes. You will join a highly committed and professional staff team, enjoying a supportive working and learning environment where professional development is highly valued. The Multi Academy Trust offers robust professional development opportunities, including induction, Early Career Teacher (ECT), and unqualified teacher programmes.

IMMEDIATE START - Full time hours available for an experienced complex needs carer, earning £450+ per week.

You will be working within a beautiful house within the Horninglow area of Burton with ease access to major roads. Throughout your shift you will be caring for the needs of a single active and engaging resident who has a great personality.

Your duties will include:
- Following the carefully developed care plan
- Conduct personal care activities
- Engage with the service user, being a “mate” while maintaining a professional approach
- Domestic duties
- Administrating medication
- Recording observation checks

This role has become available as one of the longstanding team members is retiring so if you are an outgoing, bubbly character looking for a permanent role then this is the one for you!

To be suitable for this position you must have:

- An Enhanced DBS Certificate (Ideally registered on the update service)
- Up to date mandatory training certificates
- Full up-to-date CV
- A minimum of 3 months experience working within a hands-on care role
- A referenceable work history
- A bubbly and outgoing personality and a true passion to make the lives of those under your care as fulfilling as possible.
- Full UK driving licence

**Please note that we do not offer sponsorships**

This is a temporary to permanent role for the right candidate

You will initially be working day shifts as per rota, with a pattern of 1 weekend off, 1 weekend on. After you have received full training (approx. 6 months) you will also provide night-time cover as part of your shift patterns.

Hours include:
09:00 to 20:00
09:00 to 14:00
14:00 to 20:00

You will be paid £12.50 per hour with pay further increasing after 13 weeks

Exciting, permanent opportunity in Ross-on-Wye experienced and dynamic Customer Service Team Leader to drive a high-performing, customer-centric culture within the customer service teams for a company.

Reporting to one of the Operations Managers, this role is pivotal in enhancing customer satisfaction, optimising the customer journey, and aligning departmental goals with overall business objectives.
You will directly manage x4 Team Managers, each with their own teams of between 4 and 8 customer service staff.

Great opportunity to get your foot in the door of a nationally recognised company that offers great career routes and internal promotion is encouraged. They also have a wide range of staff perks including hybrid working, discounted gym memberships and more (detailed below).

Key Responsibilities
Team Development & Leadership:
 Mentor, motivate, and guide team managers to reach their full potential.
 Set and communicate objectives, KPIs, and SLAs aligned with company goals.
 Establish regular team meetings and 1:1s to ensure alignment and engagement.
 Address underperformance constructively and foster a positive team culture.
 Partner with the People/Culture functions of the business to identify and address development needs.
Customer Retention & Pre-Booking Strategy:
 Drive retention through sales and booking conversions.
 Collaborate on pricing strategy and oversee implementation.
 Lead the "oversell" strategy to manage booking adjustments efficiently.
 Work closely with Finance to improve payment collection and reduce active debt.
 Utilise Salesforce CRM to manage contact strategies and boost conversion rates.
Customer Service Strategy & Satisfaction:
 Serve as a role model in delivering high customer service standards.
 Analyse customer insights to improve the Net Promoter Score (NPS).
 Oversee pre-arrival feedback management, addressing complex complaints proactively.
 Partner with key departments (Sales, Marketing, Operations, IT, Finance) to streamline the customer journey.
 Lead the team’s approach to incident management, ensuring effective and prompt responses.

Key Attributes
- Previous track record of leading teams to meet targets and KPIs.
- Ability to motivate team and improve performance
- Demonstrated ability in planning, implementation, and success monitoring.
- Excellent time management skills.
- Experience in developing and executing sales and customer service strategies.
- Comfortable in a fast-paced environment.

Hours: Monday – Friday, 8:30am - 5pm (37.5h per week)

Salary: Up to £39,100 per annum + benefits including:

- 1 day pw working from home (flexibility for more WFH during quieter periods)
- Annual bonus.
- Generous maternity/paternity pay.
- Discounted gym memberships.
- EAP Programme.
- Day off for your birthday.
- Enhanced maternity.
- 25 days holiday PLUS bank holidays + annual leave purchase scheme.
- Birthday day off.
- Lots of career progression and training/development opportunities.

Please note: Peak busy periods throughout the year are April - July, and September- mid-October. Whilst annual leave is still granted during these times, the individual in this role will be expected to be mindful of booking extended leave during these periods.

Exciting, permanent opportunity in Ross-on-Wye experienced and dynamic Customer Service Team Leader to drive a high-performing, customer-centric culture within the customer service teams for a company.

Reporting to one of the Operations Managers, this role is pivotal in enhancing customer satisfaction, optimising the customer journey, and aligning departmental goals with overall business objectives.
You will directly manage x4 Team Managers, each with their own teams of between 4 and 8 customer service staff.

Great opportunity to get your foot in the door of a nationally recognised company that offers great career routes and internal promotion is encouraged. They also have a wide range of staff perks including hybrid working, discounted gym memberships and more (detailed below).

Key Responsibilities
Team Development & Leadership:
 Mentor, motivate, and guide team managers to reach their full potential.
 Set and communicate objectives, KPIs, and SLAs aligned with company goals.
 Establish regular team meetings and 1:1s to ensure alignment and engagement.
 Address underperformance constructively and foster a positive team culture.
 Partner with the People/Culture functions of the business to identify and address development needs.
Customer Retention & Pre-Booking Strategy:
 Drive retention through sales and booking conversions.
 Collaborate on pricing strategy and oversee implementation.
 Lead the "oversell" strategy to manage booking adjustments efficiently.
 Work closely with Finance to improve payment collection and reduce active debt.
 Utilise Salesforce CRM to manage contact strategies and boost conversion rates.
Customer Service Strategy & Satisfaction:
 Serve as a role model in delivering high customer service standards.
 Analyse customer insights to improve the Net Promoter Score (NPS).
 Oversee pre-arrival feedback management, addressing complex complaints proactively.
 Partner with key departments (Sales, Marketing, Operations, IT, Finance) to streamline the customer journey.
 Lead the team’s approach to incident management, ensuring effective and prompt responses.

Key Attributes
- Previous track record of leading teams to meet targets and KPIs.
- Ability to motivate team and improve performance
- Demonstrated ability in planning, implementation, and success monitoring.
- Excellent time management skills.
- Experience in developing and executing sales and customer service strategies.
- Comfortable in a fast-paced environment.

Hours: Monday – Friday, 8:30am - 5pm (37.5h per week)

Salary: Up to £39,100 per annum + benefits including:

- 1 day pw working from home (flexibility for more WFH during quieter periods)
- Annual bonus.
- Generous maternity/paternity pay.
- Discounted gym memberships.
- EAP Programme.
- Day off for your birthday.
- Enhanced maternity.
- 25 days holiday PLUS bank holidays + annual leave purchase scheme.
- Birthday day off.
- Lots of career progression and training/development opportunities.

Please note: Peak busy periods throughout the year are April - July, and September- mid-October. Whilst annual leave is still granted during these times, the individual in this role will be expected to be mindful of booking extended leave during these periods.

ABOUT THE ROLEAs a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Bank Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

For more information on working for the Trust, please see the attached Job Description and Person Specification or contact the Hiring Manager.

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Job Title: Care Navigator Location:ALL SAINTS SURGERY Hours:25/week to start, could increase based on skills Reports to: Asst.Practice Manager Job Overview: The Care Navigator will play a vital role in supporting patient care by acting as the first point of contact for patients and their families, efficiently coordinating access to healthcare professionals and resources within the practice. This role requires excellent communication, organization, and problem-solving skills to manage patient inquiries, appointments, and prescription requests effectively. Core Responsibilities: Patient Coordination and Support Effectively process and direct patients to the appropriate healthcare professional based on the presenting condition, ensuring each patients needs are promptly and accurately assessed. Manage incoming phone calls, addressing or redirecting queries as necessary and maintaining a high standard of patient interaction. Handle patient requests for appointments, ensuring appointments are booked and managed in line with practice protocols. Initiate and respond to patient, team member, and external agency requests, ensuring clear, professional communication. Prescription and Administrative Support Process repeat prescription requests accurately and in a timely manner. Direct information requests (e.g., Subject Access Requests, insurance forms, DVLA forms) to the appropriate administrative team member. Input and update patient data in the healthcare system, including new and temporary patient registrations, ensuring data integrity and accuracy. Enter patient information using SNOMED CT coding to maintain precise and accessible healthcare records. Data Management and Documentation Conduct accurate data entry into patient records and perform photocopying as needed. Scan and attach patient-related documents to their healthcare records, maintaining an organized and efficient system for patient data retrieval. Undertake system searches as directed and support data management functions within the practice. Reception Area and Workspace Maintenance Maintain a clean, organized, and welcoming reception area, ensuring noticeboards are up to date and informative for patients. Monitor and stock reception supplies, supporting the smooth operation of daily activities. Support clinical staff as required with general tasks, creating a seamless workflow for patient care. Training and Professional Development Complete all mandatory training and induction programs, staying updated on new protocols and care practices. Participate in annual performance appraisals, setting and working toward professional objectives, with regular progress reviews. Contribute to public health campaigns, such as flu clinics, by providing advice and support as needed. Additional Responsibilities: In addition to primary responsibilities, the Care Navigator may also: Participate in practice audits as directed by the audit lead. Support administrative functions, including providing cover during staff absences and managing incoming emails. Complete opening and closing procedures based on the duty rota. Assist with the processing of repeat prescriptions, ensuring accuracy and efficiency. Order and monitor office and reception supplies, ensuring adequate stock for uninterrupted operations. Skills and Qualifications: Proven experience in a similar administrative or patient-facing role within a healthcare setting is preferred. Proficiency with healthcare data systems and medical terminology, including familiarity with SNOMED CT coding, is desirable. Strong communication, interpersonal, and organizational skills, with the ability to handle sensitive information confidentially. Ability to work collaboratively within a multidisciplinary team and adapt to changing demands and priorities. Proficiency in using Microsoft office (mainly Excel, Word and Outlook) Basic IT know-how and troubleshooting will be given preference.

National Probation Service - Receptionist (AA) Band 1
Overview:
We've got a great opportunity for a full time, temporary-ongoing role in the Hastings Area
o Full time - Monday - Friday -- some evening shifts
o Start Date: ASAP
o Location - Hastings
o Pay Rate: £11.44

The individual will follow set procedures and will exercise some independent judgement in carrying out instructions, under general supervision. Examples of work performed will include but not be restricted to:
o To greet offenders and visitors, log their arrival and departure, ensure the appropriate member of staff is notified and issue visitor passes and security fobs as necessary
o To handle all queries, referring on when unable to resolve
o To handle incoming and outgoing telephone calls, take messages and transmit to the appropriate person.
o To deal with all mail items; incoming, outgoing and internal
o To take bookings, support and service meeting rooms including training event registration as required
o To support the allocation and booking of hot desks, car parking and pool cars as required
o To pay bus fares/travel warrants to offenders and handle day to day petty cash
o To assist in maintaining Health and Safety and security aspects of the premises, including the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures
o To log building faults and incidents and keep a log of maintenance and repairs
o To ensure faults are reported and servicing requests for equipment are made with suppliers and contractors
o To assist with scanning and archiving as required
o To access databases for information as necessary and input information as required
o To practice safer working and adhere to data protection, confidentiality policies and legislation
o To produce operational returns as required
o To assist in other duties deemed appropriate for this grade of position

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or a veteran, we encourage you to reach out to us via email at , providing the role's navigation link and your qualifications. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

Requirements:
All offers are subject to 3 years referencing checks and a DBS.

If this role interests you, please apply below.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.