Total 62 Customer Service job vacancies in TF1 7EX

Your new company
Hays are working with an-award winning, renowned Retail business in Telford who are looking to recruit a Customer Services Manager on a permanent basis. This is an exciting and dynamic role in which there is a lot of scope for growth within the business. You will work collaboratively, engaging with stakeholders, colleagues, and customers.
Your new role
As a Customer Services Manager, your role will involve:


Lead the Customer Services Team.

• To recommend and deliver the implementation of new processes/projects to support business growth and continuous improvement.
• To monitor and optimise Customer Services team performance to reach a good level of business success.
• Influence the broader business on the importance of customer experience and report back to the Procurement teams on items that are problematic.
• Build an environment of continuous service improvement and learning through utilising the feedback of changing customer requirements and required service improvements.
• Dealing with external companies that we partner with to deliver on key business goals.
• Working with the Customer Service Team Leader, you will coach and develop the skills of our Customer Service Advisors.

What you'll need to succeed

• Proven ability to motivate and manage colleagues, demonstrating influencing and persuasive skills, gaining buy-in from stakeholders.
• Demonstrable strong coaching and development skills.
• Proven ability to deliver on key projects.
• Proven ability to manage relationships across multiple stakeholders and oversee complex large-scale projects across cross-functional teams.

What you'll get in return

• A chance to build and grow a department in a rapidly expanding/award-winning company.
• Market-leading annual leave starting at 23 days plus 8 bank holidays (31 days in total), which grows with the length of service.
• Your birthday is off, so you always enjoy your birthday!
• We'll pay for your Marketing/management and other external training courses.
• Awards and Recognition Schemes; delivering above and beyond never goes unnoticed.
• Free Onsite Parking.
• Complimentary tea, coffee, chilled water and soft drinks.
• Free Eye Tests.
• Cycle2Work Scheme.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

If you would like to find out more information about this role, please see the attached job specification.

WAKING NIGHTS SUPPORT WORKER ,- Telford

*** £500 WELCOME BONUS*********

At Inspire it is imperative and important that our children enjoy new and varied experiences that encourage them to be the best version of themselves and that any disability is not seen as a barrier but an opportunity for inspirational outside the box thinking.

We hold a belief that no child should be disadvantaged and that all children are part of the community, enjoying all that this offers including celebrations, events and fundraising.

Our teams are fully committed to Inspires' goals, they understand the challenges and rewards of working with our young people and know that every day they will achieve things that really matter.

Excellent opportunity for a Waking Nights Support Worker to join our home in Dudley. The home is rated Good in all areas with OFSTED and has an excellent reputation with the local authorities. The home can accommodate up to 8 Young people, all the Children & Young People we support have a learning disability, Autism, epilepsy and can display some associated behaviours. Many of our children (not all) are non-verbal or have limited communication and will communicate with us through different methods such as picture boards, Smartbox devices and Makaton.

Our guiding principles are:

Integrity, it is the foundation of what we do. A nurturing approach to our young people and staff and a passion that will drive your commitment to achieve the very best for our children.
Bringing our plans to life will be challenging and intense but, with enthusiasm, creativity and a hands-on approach, the reward and satisfaction will be second to none.

Preferred but not Essential

• Experience in Residential Childcare Environment (Preferred)
• Level 3 Children’s and Young People or equivalent (Preferred but not essential)
• Driver (company provide a car during working hours)
• Able to work unsociable hours (evenings, nights and weekends)

Company Values

• Friendly, passionate and caring nature
• Positive, pleasant and approachable
• Empowering others to become stronger and more confident in controlling their lives
• Person Centred, allowing our children to explore & utilise their own strengths
• Innovative, by using or showing new methods and ideas

Reward and Benefits

• Competitive salary including enhanced qualified rates
• Paid induction programme
• Dedicated learning and development programmes including fully funded QCF Level 3
• Face to face therapeutic training
• Access to a wide range of free online courses for all staff on a variety of topic
• Free DBS check
• Free parking
• Free meals on shift (residential homes only)
• *Refer a friend scheme’ reward system – earn £1,000 per referral
• *Welcome bonus £500
• Pension scheme
• Annual Employee Awards Evening
• Employee recognition schemes
• Company vehicle to use when in work
• CareTech Foundation- Opportunity to apply for family & friend’s grants
• Being part of one of the UK’s leading specialist therapeutic providers

*Terms and Conditions apply

Interested then apply today!

All applications & CVs received are reviewed on a daily basis.

We are committed to safeguarding and promoting the welfare of the people we support. All successful candidates will be subject to an Enhanced DBS check and Regulated Activity, which will include a check against the barred children’s list.

If you have not heard back within 14 days, please consider your application unsuccessful on this occasion.

Waking Nights Support Worker [SYS-13287]

Gas Heating Engineer - Service & Repair

Salary: £40,884.48
Location: Telford

Join Our Team as a Skilled Gas Heating Engineer covering Telford and surrounding areas...

Looking for a new role where you’ll get great pay, top-notch equipment, and the flexibility to maintain a healthy work-life balance? Bromford is growing, and we’re searching for a dedicated Gas Heating Engineer to keep homes safe and warm while enjoying one of the best benefits packages in the industry.

Why Bromford?

We understand what’s important to you—competitive pay, reliable equipment, and work-life balance:

• £40,884.48 salary with annual pay reviews
• 40-hour work week (Monday - Friday), with regular paid overtime and flexible work options
• Bonuses for hitting first-time fix targets
• Company van, mobile, tablet, fuel card, tools, and uniform—all provided
• £500 yearly allowance to spend on benefits like private medical cover, gym membership, or dental care
• 27 days of holiday (plus bank holidays) with the option to buy or sell additional days
• Pension & Life Assurance: Up to 10% employer contribution and life assurance for your peace of mind
• Unique perk: A £30 monthly drinks card for hot or cold drinks while you’re out working! ☕

What You’ll Do

• Carry out Gas Safety checks for Landlords
• Service and repair Gas central heating boilers and heating systems
• Be part of a team that makes a real difference in people’s homes

What You’ll Need

• Relevant qualifications (CCN1, CEN1, WAT1, CPA1, CKR1, HTR1)
• Full, clean driving licence
• An enhanced DBS check (we’ll arrange this)
• Right to work in the UK

Please take a moment to review the role requirements and specifications attached at the bottom of this advert before submitting your application.

Why Bromford is a Great Place to Work

While we’re proud of our benefits, it’s not just about the pay and perks. 89% of our colleagues say they felt welcomed when they joined us, and 88% say this is a safe place to work. We value diversity and ensure fair treatment regardless of race, gender, or background.

Apply Now!

Ready to join a company that truly values your hard work? Apply by 18th November 2024. If we receive a high volume of applications, we may close the vacancy early, so don’t miss out!

For questions, contact Natalie Sayer, Resourcing and Talent Specialist, at Natalie.sayer@bromford.co.uk.

We are seeking a Governance Manager to join our team at the Shropshire, Telford & Wrekin (STW) Integrated Care Board (ICB). In this key role, you will support the Head of Governance and Corporate Affairs in ensuring that our governance practices meet the highest standards of integrity, while maintaining compliance with statutory and regulatory requirements. You will manage key governance and administrative functions, including overseeing the delivery of executive support. This role also involves managing corporate governance, risks, conflicts of interest, and information governance.

As Governance Manager, you will be a steward of transparency, accountability, and ethical decision-making, leading critical governance and administrative functions. In doing so, you will empower teams and stakeholders to act with clarity and purpose, reinforcing our commitment to improving healthcare outcomes for the community.

If you are an experienced professional with a strong background in corporate governance and compliance, this is an excellent opportunity. By fostering collaboration across internal teams, external partners, and key stakeholders, you will be instrumental in driving positive, sustainable change in the healthcare system. Join us in a role that offers challenge, responsibility, and the opportunity to make a real impact.

The proposed interview date is Thursday 14thNovember 2024.



The role of Governance Manager is a pivotal one within the ICB. The main duties of the role include:

· Supporting the Head of Governance and Corporate Affairs in ensuring governance practices meet statutory and regulatory requirements.

· Assisting in the production of key governance documents, including the ICB Constitution, Governance Handbook, and Annual Report.

· Managing governance-related information asset registers and overseeing the Data Security and Protection Toolkit to ensure compliance.

· Managing the ICB's processes for conflicts of interest, gifts, hospitality, and sponsorship.

· Maintaining risk management processes, ensuring regular reporting to the Board and Audit Committee.

· Managing staff, including recruitment, training, appraisals, and work allocation.

· Coordinating and delivering relevant training on governance, risk management, conflicts of interest, and information governance.

· Overseeing governance budgets, ensuring value for money and efficient resource allocation.

NHS STW was established on 1 July 2022 as part of the Shropshire, Telford and Wrekin Integrated Care System (ICS) and is responsible for the strategic planning, commissioning, and monitoring of health and care services from a range of providers, to support local people. These include GP and primary care services, hospital care, community healthcare and mental health services. We also have a duty to monitor these services to ensure they provide a high level of care and are value for money. We are clinically led and work closely with the 51 GP practices across the county.Our goal as an organisation is to lead and support delivery of the four ICS aims across STW:

• Improving outcomes in population health and care.

• Tackling inequalities in outcomes, experience, and access.

• Enhancing productivity and value for money.

• Helping the NHS to support broader social and economic development.



All staff are required to model the values of the organisation detailed below, to support the ICB to successfully deliver these aims.

In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment. Joining our inclusive and innovative team comes with a range of benefits including flexible and agile working arrangements, pension scheme and generous annual leave allowance.

Key Duties & Responsibilities



· The role of Governance Manager is a pivotal one within the ICB.The main duties of the role include:

· Supporting the Head of Governance and Corporate Affairs in ensuring governance practices meet statutory and regulatory requirements.

· Assisting in the production of key governance documents, including the ICB Constitution, Governance Handbook, and Annual Report.

· Managing governance-related information asset registers and overseeing the Data Security and Protection Toolkit to ensure compliance.

· Managing the ICB's processes for conflicts of interest, gifts, hospitality, and sponsorship.

· Maintaining risk management processes, ensuring regular reporting to the Board and Audit Committee.

· Managing staff, including recruitment, training, appraisals, and work allocation.

· Coordinating and delivering relevant training on governance, conflicts of interest, and information governance.

· Overseeing governance budgets, ensuring value for money and efficient resource allocation.



Corporate Governance

· To support the Head of Governance and Corporate Affairs to ensure that the Board and its committees/groups are properly constituted, operating and supported, according to standing orders and the relevant legal and statutory framework.

· To work closely with the Head of Governance and Corporate Affairs to ensure compliance with statutory governance and regulatory requirements, including but not limited to the ICB constitution, Governance Handbook, Annual Report and other statutory returns.

· To work closely with the Head of Governance and Corporate Affairs, Director of Finance, Finance and Communications and Engagement teams and internal and external auditors to produce an Annual Report in line with national requirements and timescales.

· To manage the governance related information asset registers as either an IAO or IAA

· To lead the planning and delivery of the Annual General meetings.



Risk Management



· To support theHead of Governance and Corporate Affairs to maintain a risk management policy for the system and ICB.

· To support the Head of Governance and Corporate Affairs to maintain regular processes for capturing, identifying and reporting system risks and ICB risks to the Board, committees/groups and Audit Committee.

· To support in the development, arrangement and delivery of Risk Management training.



Conflicts of Interest

· To manage the ICB’s conflict of interest, gifts and hospitality and sponsorship processes and register of procurements ensuring the maintenance of appropriately registered, publication of notices and compliance with regulations.

· To oversee delivery of annual the conflicts of interest training, to collate compliance rates for reporting and to liaise with internal audit on the regular conflicts of interest management audit.

· To liaise with committee and group secretaries to ensure changes of interests declared in committee or group meetings are added to the register in a timely way.

Information Governance



· Supporting the Head of Governance and Corporate Affairs by:

o modelling behaviours that value, protect and use information for the success of the organisation and benefit of its service users/partners;

o assisting in delivering the organisation’s risk assessment processes and ensuring they are implemented consistently by Information Asset Owners (IAOs);

o supporting the management of the organisation’s information incident management framework.

· Supporting delivery of the requirements of the Data Security and Protection Toolkit, ensuring that there is a framework within the ICB for the maintenance of adequate data quality, in accordance with the ICB's Information Governance & Data Security and Protection Policies.

· Linking effectively with other teams within the ICB, wider ICS and CSU where required in areas of relevance to Information Governance.



Staff Management



· To have direct line management responsibility for Board Secretary, team administrator, and designated Executive Assistants to Executive Directors, including recruitment, induction programme, appraisals, disciplinary, capability issues, grievances and work/project allocation.

· To lead the coordination of training and development activity across the team.

· To contribute to performance improvement, taking a lead for identified areas where agreed.

· To provide the coordination and participating in relevant internal and external working groups and provide project advice, expertise and support where requested.

· To provide relevant and timely specialist advice and guidance on own portfolio of projects/function.

· To work with members of the team to investigate the causes of any variance from target/plan and proactively contribute to the implementation of solutions.

· To provide and coordinate cover with the Corporate Manager, including planned and unplanned leave.

· To manage any temporary staff engaged to provide administrative support within the office.

· To manage recruitment of apprentices, including induction, developing annual work programmes, day to day supervision, appraisals, disciplinary, capability issues etc.



Budget Management



· To be the budget holder for expenses related to the efficient running of the governance function of the ICB.

· To provide reports on targeting of resources and monitoring their implementation from a value for money perspective.

· To provide oversight of aspects of team budgets.

· To evaluate projects/function within identified portfolio for delivery against financial recover/savings plans through project analysis.

· To raise requisitions on Oracle as required.

Other

· To act as an Information Asset Owner or Information Asset Administrator as required for theinformation assets held within the Business Administration Team

· To deputise and provide cover for the Corporate Affairs Manager as required.


This advert closes on Tuesday 5 Nov 2024

A new and exciting opportunity has arisen to join the Strategy and Development Team of NHS Shropshire, Telford and Wrekin. The postholder will be joining the team with responsibility for the effective delivery of significant programmes of whole scale system change, facilitating and providing commissioning, redesign and project management support.

This is an exciting and dynamic role which requires excellent commissioning, service redesign and project management skills with a specific focus on commissioning for person centred care and use of the Population Health Management (PHM) approach to develop and embed outcome-based commissioning across all speciality areas.

The prospective candidate will be working within a newly developed team, working collaboratively and in partnership with a wide stakeholder community including senior clinical and managerial leaders and external support agencies.

If you are interested in the role, want to play a key role in whole system programmes of change as well as at Place and through integrated neighbourhood teams in the county, and feel you have the skills required then please submit an application.

Informal discussions are welcome and should be directed to Emma Pyrah e.pyrah@nhs.net


• Working collaboratively across directorates to ensure that the commissioning cycle is embedded across the ICB, the postholder will work alongside the Development and Service Redesign Lead to support the delivery and oversight of outcomes and person centred care.
• The postholder will also provide support from a commissioning perspective to Place and the developing Provider Collaboratives, identifying priorities and setting intentions to address the improvement in patients’ outcomes, health inequalities and challenges in relation to rurality. This will also include responsibility for advocating and planning for the allocation of resources to Place and Provider Collaboratives to encourage local commissioning and ownership of delivery.
• The post holder will also support the day-to-day planning and delivery around Local Care Transformation, integrated neighbourhood approach, proactive care and prevention, feeding into the Planning and Performance team to provide scrutiny and coordination and to support the annual planning process

NHS Shropshire Telford and Wrekin is responsible for planning and buying a wide range of health and care services for the whole of Shropshire, Telford and Wrekin. These include GP and primary care services, hospital care, community healthcare and mental health services. We also have a duty to monitor these services to ensure they provide a high level of care and are value for money.

We are part of Shropshire Telford and Wrekin Integrated Care System. This means we work closely with our partner organisations across the county, such as the two local authorities, the 50 GP practices, the hospitals, and the voluntary and community sector, to plan and deliver joined up health and care services.

Working closely together, in a more joined-up way, means we can have closer links to our patients so we can develop more personalised local services which will improve the lives of our residents and reduce inequalities.

NHS Shropshire, Telford and Wrekin currently have an agile working policy, with a combination of working from home and an expectation that at least 40% of the working week will be spent working in the office. The organisation creates a supportive culture for all staff and encourages staff to access the Health and Wellbeing group which has a programme of activities, events and training.
•
• The postholder will work alongside the Development and Service Redesign Lead to support the delivery and oversight of outcomes and person centred care in line with the ICB Operating Model. The postholder will also be required to work collaboratively across directorates within the ICB, specifically with Planning, Performance and BI, Contracting, Finance, Commissioning and Development, Quality, Primary Care, Digital, Workforce, Medicines Optimisation and Service Improvement to ensure that the Commissioning Cycle is embedded across the organisation.
• The postholder will be required to provide support from a commissioning perspective to Place and Provider Collaboratives, identifying priorities and setting intentions to address the improvement in patients’ outcomes, health inequalities and challenges in relation to rurality. This will also include responsibility for advocating and planning for the allocation of resources to Place and Provider Collaboratives to encourage local commissioning and ownership of delivery.
• The postholder will also play a supporting role in whole scale system change, facilitating and supporting the delivery of significant programmes of work and ensuring Public Engagement and Consultation in relation to substantive service change is undertaken. The individual will be expected to work across the ICS and with NHSE to undertake this robustly, safely and in line with legal requirements.
• The post holder will also support the day-to-day planning and delivery around Local Care Transformation, integrated neighbourhood approach, proactive care and prevention, feeding into the Planning and Performance team to provide scrutiny and coordination and to support the annual planning process.
• The postholder will also pick up individual projects as deemed necessary.
• Demonstrate commissioning skills with a specific focus on commissioning for person centred care and use of the PHM approach to develop and embed outcome-based commissioning across all speciality areas.
• Play a supporting role in the formulation, implementation and ongoing review of major system wide commissioning plans that have impact on the wider population working with partners across the ICS includingsupporting complex and sometime contentious change at significant scale and pace.
• Monitor, interpret and assure progress against deliverables including providing planning and performance support to Local Care, proactive care and prevention linking to the BI, Planning and performance function.
• Provide support to the team in relation to public engagement and Consultation and the legalities that surround this.
• Able to evaluatecomplex information to inform recommendations and decision making.​
• Able to support the process for complex and sometimes contentious change and to provide programme support to deliver this at significant scale and pace.​
• Ability to develop and deliver robust presentations to a wide audience.
• Solid relationship building skills and ability to work closely with Place and Provider Collaboratives. including providing the programme management support to planning for delegation.​
• Support the delivery successful procurements in line with the NHS Provider Selection Regime.
• Support the development of Financial Improvement Plans in relation to commissioning. ​
• Support the successful delivery of programmes handed over from the commissioning team..
• Play a supporting role in facilitating the Provider Collaboratives and Place to deliver against commissioned outcomes






This advert closes on Monday 11 Nov 2024

Your new company
Hays are working alongside a global manufacturing business in Telford who are looking to recruit a Customer Service Administrator on a permanent basis. This is an exciting opportunity to working within a fast-paced environment with lots of opportunity for progression.
Your new role
As a Customer Services Administrator, your role is to handle any customer requirements from the quote up until order entry. This role is to give the customer first class service, offering assistance such as alternative products and promotional offers. This role works alongside sales-in with a frontline sales attitude and approach. Your role as a Customer Services Coordinator

• Ensure all orders received are put onto the system.
• Clerical support the Sales Team.
• Maximise all sales opportunities by promoting the highest standard of customer care.
• Maintain and develop customer records / profiles including recording information supplied by internal customers.
• Receiving and recording any relevant customer feedback including assessing how our competitors are meeting our customer's needs.
• Order entry.
• Internal reports.
• Customer education on current prices and part numbers.
• Confirming stock availability when required.
• Telesales - existing customers only (no cold calling)
• Raising and submitting Pro-forma's
• Customer Quotations.
• Customer offer deal forms
• Individual customer reports
• Raising sample orders upon request and follow up.
• Dealing with general public enquiries to promote our brand and products.
• Provide departmental absence cover.
• Carry out any reasonable task requested by management.
• Investigate and raise credits.

What you'll need to succeed
*Previous experience in a high volume Customer Service role, preferably within FMCG.*Previous use of EDI order receipts system.*Must have a flexible approach to work to support the team.*Excellent communication skills and be able to forge excellent working relationships with customers by phone*Well organised.*Ability to work on their own.*Ability to use initiative.*Excellent data entry skills*High attention to detail

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

6 month secondment (internal) / Fixed Term Contract (external). Contract ending 31.03.2025.

An exciting opportunity has arisen to join an established / experienced team of Desktop Support Technicians on a 6 month secondment / fixed term contract, running until 31.03.2025.

The post holders will be a member of the Desktop Support Team providing a customer sensitive and responsive support, fault resolution and advice service, which ensures the maximum availability, performance and utilisation of device management including Desktop PC / Laptop, Wireless Trollies, Digital Dictation devices as well as iOS devices including iPhones, iPods and iPads used by the directorates business and clinical teams.

You will be responsible for ensuring a systematic, disciplined and analytical approach to problem solving and ensuring agreed procedures and standards are met as well as ensuring the security of It related devices across the organisation.

Undertake incident diagnostics to resolve any technical issues will be required along with supporting projects which require the implementation / deployment of devices as well as management of the deployment of Windows security patches to devices and iOS version updates in line with The Shrewsbury and Telford Hospital NHS Trust (SaTH) Digital Security Strategy and improvement plan.

You will also be required to participate in an out of hours on-call Desktop Support rota.

You will have demonstrable experience in:-
• To provide a customer centric service to all staff. To deliver a professional, polite and empathetic service, building professional relationships with Digital Service, Business and Clinical staff across SaTH.
• To work collaboratively with other teams including the IT Service Desk, Infrastructure / Network Team, Systems Admin, Training Team.
• To support a range of Windows operating systems including Windows 7 and 10.
• To support the deployment and day to day management diagnostics of Office365.
• Build and configuration of Desktop PC’s, Laptops and other end point devices including digital dictation devices and iOS devices i.e. iPhones, iPADs, iPODs etc.
• Undertake incident diagnostics to resolve any technical issues, support projects which require the implementation / deployment of devices.
• Testing and deployment of windows security patches to devices as well as iOS version updates in line with the SaTH Digital Security improvement plan in line with NHSDigital and NHSX.
• To support the install of new device across SaTH including the Desktop network patch as part of device installations.
• Ensure that the IT asset database record is kept up to date.
• Work within defined deadlines as part of a team and on an individual basis.
• Installation, repair and maintenance of IT equipment

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

The IT Department is currently undergoing many exciting and challenging projects at the Trust as part of our Digital Transformation agenda.

You will work closely with all stakeholders and provide a robust, proactive and resilient service on which our customers can rely upon.

For full duties and responsibilities please refer to the attached document entitled Job Description.


This advert closes on Tuesday 5 Nov 2024

For full duties and responsibilities please refer to the attached document entitled Job Description.

The post holder is the senior full-time member of the STW EPRR Team for delivery of EPRR and Business Continuity at a strategic level across the system. They will lead internal and system level planning and response arrangements on behalf of the ICB as well as leading the ICB EPRR Training and Exercising Programme.

They will be accountable to the ICB Head of Clinical Operations & EPRR, and responsible for ensuring that the ICB complies with all relevant national standards in the NHS England EPRR Framework, and locally defined requirements.

The post holder will ensure the ICB are fulfilling the requirements under the Civil Contingencies Act (2004) as a Category 1 responder, which are organisations recognised as being the core of emergency response and are subject to the full set of civil protection duties. These include risk assessment of emergencies, to have in place emergency plans and business continuity management arrangements and a requirement to share information and cooperate with other agencies.

They will represent the ICB in a professional manner at the Local Health Resilience Partnership and lead the system participation in work streams, training and exercises. As the Senior EPRR Lead, the post holder will support the Accountable Emergency Officer, ensuring effective system wide engagement with a range of key stakeholders.



· As a senior member of the EPRR Team, the post holder will ensure the ICB is working towards full compliance as a Category 1 Responder under the Civil Contingencies Act 2004.

· Support the Head of Clinical Operations & EPRR with the annual assurance process across STW with check and challenge, evidence gathering and facilitation of Peer Reviews.

· Represent the ICB at Local Health Resilience Partnership and Local Resilience Forums, leading relevant multi-agency projects and workstreams at a strategic level.

· Contribute as a core member of the Local Health Resilience Partnership.

· Chair Shropshire Telford & Wrekin Local Health Resilience Partnership Practitioner sub-groups (i.e. risk, training and exercising).

· Lead system level planning and response arrangements to specific risks (i.e. energy resilience, evacuation and shelter, cyber).

· Support Managers across the ICB to embed EPRR arrangements at an operational level, as a Subject Matter Expert.

· Responsible for contingency plans being accurate, tested and validated.

· Lead the on-call mechanism on behalf of the ICB, ensuring Tactical and Strategic cover 24/7, 365 days a year.

· Represent the ICB at multi-agency exercises as a Subject Matter Expert.

· Lead the Training and Exercising Programme for the ICB, reporting quarterly assurance to the Board.

· Undertake training needs analysis annually.



NHS STW was established on 1 July 2022 as part of the Shropshire, Telford and Wrekin Integrated Care System (ICS) and is responsible for the strategic planning, commissioning, and monitoring of health and care services from a range of providers, to support our local population. These include GP and primary care services, hospital care, community healthcare and mental health services. We also have a duty to monitor these services to ensure they provide a high level of care and are value for money. We are clinically led and work closely with the 51 GP practices across the county.

In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment. Joining our inclusive and innovative team comes with a range of benefits including flexible & agile working arrangements, pension scheme and generous annual leave allowance. With our training schemes and support networks, you will be empowered to play a leading role in the future of healthcare, whatever your specialism or interest.

NHS STW currently have an agile working policy, with a combination of working from home and office-based work. The role will require a minimum of 40% of the working week to be spent in the office at Wellington Civic Offices.

Key Working Relationships

The post holder will need to build and maintain constructive working relationships with internal and external stakeholders, including but not limited to:
• Internal ICB staff including managers, colleagues, and senior management as appropriate.

· National and regional colleagues at NHS England

· ICS partners, including portfolio leads, Local Authorities and Provider and Place Collaboratives
• Non-NHS organisations

· Members of the public and service users as appropriate

· Matrix work across all other teams to address interdependencies and ensure alignment of mutual objectives.

· External consultancy, as required.



Key Duties & Responsibilities

· As a senior member of the EPRR Team, the post holder will ensure the ICB is working towards full compliance as a Category 1 Responder under the Civil Contingencies Act 2004.



· Support the Head of Clinical Operations & EPRR with the annual assurance process across STW with check and challenge, evidence gathering and facilitation of Peer Reviews.



· Represent the ICB at Local Health Resilience Partnership and Local Resilience Forums, leading relevant multi-agency projects and workstreams at a strategic level.



· Contribute as a core member of the Local Health Resilience Partnership.

· Chair Shropshire Telford & Wrekin Local Health Resilience Partnership Practitioner sub-groups (i.e. risk, training and exercising).



· Lead system level planning and response arrangements to specific risks (i.e. energy resilience, evacuation and shelter, cyber).



· Support Managers across the ICB to embed EPRR arrangements at an operational level, as a Subject Matter Expert.



· Responsible for contingency plans being accurate, tested and validated.



· Lead the on-call mechanism on behalf of the ICB, ensuring Tactical and Strategic cover 24/7, 365 days a year.



· Represent the ICB at multi-agency exercises as a Subject Matter Expert.



· Lead the Training and Exercising Programme for the ICB, reporting quarterly assurance to the Board.



· Undertake training needs analysis annually.



· Develop and deliver exercises, both internally and externally, representing the ICB in a professional manner.



· Lead the Continuous Professional Development Portfolio workstream on behalf of the ICB.



· Responsible for the business continuity management system across the ICB.



· Lead internal Business Continuity Audits on behalf of the ICB, reporting findings to the Board.



· Facilitate structured debriefs for incidents and exercises across STW, and produce debrief reports which capture lessons identified, notable practice and recommendations.



· Responsible for ensuring all lessons identified from exercises, training and incidents are centrally recorded and reported on monthly.



· Analyse, evaluate and summarise highly complex data to a multi-

d disciplinary audience.

·

Provide incident response support as a Tactical Advisor within the Incident Coordination Centre.



· Review national, regional, and local risk register to highlight any risk that could affect the ICB or system.



· Proactively identify and manage key emerging or increasing risks for the ICB and system wide.



· Manage the EPRR Risk Register and provide quarterly assurance to the Board.



· Provide leadership and line management to the EPRR Duty Managers and EPRR Administrator.



· Deputise for the Head of Clinical Operations and EPRR as required in their absence.



· Undertake personal development training to enhance skills/expertise and keep up to date with national guidance and best practice.



· Research and develop programmes to contribute to the advancement of emergency planning and a health context, and act as a source of expertise and professional point of contact on Emergency Planning and Business Continuity for the whole organisation



· Develop and contribute to professional relationships within the organisation, with commissioners and NHS funded organisations and multi-agency partners that facilitate the continual development of EPRR arrangements e.g. Local Resilience Forums, Local Health Resilience Partnerships and sub-groups.



Operational Responsibility

· The post is responsible for providing professional expertise to the outcome of the business processes for the Department or Directorate.

· The post holder will define current processes, facilitate discussions and advise colleagues as to how best practice might be adopted in the definition of future processes, document those processes as they are agreed and oversee their delivery.

Financial and Physical Resources Responsibility

· Budget holder for department/service



Human Resources Responsibility

· Line manager for single function, department / several multiple departments

Information ManagementResponsibility

· Responsible for the operation of one or more information systems for department/service, major job responsible

Planning and Organisation Responsibility


• Formulate long term strategic plans, involving uncertainly, which may impact on the whole of the organisation.



Policy and Service Development Responsibility


• Responsible for policy implementation and development for a directorate or equivalent
• Leads the development of policies and procedures for a major area of activity, ensures compliance with the corporate policies



Research and Development Responsibility



· Undertakes surveys as necessary to own work.



Freedom to Act



· Works within general policies, need to establish interpretation/required to interpret overall health service policy and strategy.



Analytical and Judgemental Responsibility


• Highly complex facts or situations requiring analysis, interpretation, comparison of a range of options.

· Analyses a range of very complex situations which require deciding on the way forward where no precedent exists or options conflict.

Communication Responsibility


• Provide and receive highly complex, sensitive or contentious information; barriers to understanding; present complex, sensitive or contentious information to large groups.

· Provides and receives highly complex, sensitive or contentious information with significant barriers to acceptance in a hostile, antagonistic or highly emotive atmosphere.


This advert closes on Tuesday 29 Oct 2024

Are you interested in a career in the NHS? Do you have strong administrative and organisational skills with Personal Assistant (PA) experience? If yes, we would love to meet you! We are looking for a creative, dynamic individuals, who have significant previous experience of working at a senior Personal Assistant level and is able to bring knowledge, skills, and experience to support the, Director of Commissioning and Director of Planning and Performance and wider directorate team.

To be successful in this role, you will thrive on pressure and have the drive and courage to solve problems. You will have experience of working within an administrative Team and managing Committees or equivalent high-level strategy or governance meetings, with excellent organisational and prioritisation skills and be a good team player. You will be diplomatic, able to confidently manage confidential information and have highly developed communication skills and the ability to engage with a range of stakeholders.

NHS STW was established on 1 July 2022 as part of the Shropshire, Telford and Wrekin Integrated Care System (ICS) and is responsible for the strategic planning, commissioning, and monitoring of health and care services from a range of providers, to support local people.

For further information about the role please contact Cynthia Fearon (cynthia.fearon@nhs.net).

Closing Date: 23rdOctober 2024

Interview Date: 7thNovember 2024

· The postholder will be a highly motivated and enthusiastic individual to provide and coordinate administrative and secretarial services to a designated Director(s), including, for example, the preparation of agendas and minutes, taking appropriate follow-up action as required.

· The postholder will provide flexible support to the successful delivery of all aspects of the Director’s portfolio and to the needs of the service.

· The postholder will support the Directorate with the management of projects, gathering information and undertaking enquires as and when is necessary for the Directors or teams within the Directorate.

The postholder will be required to establish constructive relationships with the following:

Internal:

· Chief Executive and Chair

· Executive Directors/Directors

· Appointed Members of the Board

· Senior Managers

· Directorate team



External:

Senior managers and clinicians from -

· NHS Trusts & NHS Foundation Trusts

· NHS England/ Improvement

· Relevant national policy leads

· Local Government

· Sustainability and Transformation/ Integrated Care System partners

· Patients and their representatives and the wider public where appropriate

· To provide specialist secretarial/administration support and advice to the nominated Directors and Directorate teams.

· To manage the electronic diary for the Directors, including arranging and changing appointments, prioritising these as appropriate.

· To prepare agendas, collate relevant documentation and take minutes and distributing notes of formal meetings, including sub committees, operational groups, working groups and partnership forums, including typing-up of group discussions and interviews, as necessary.

· To organise and plan events as necessary and support the development and publication of information material, sourcing venues and ensuring that they come within a stated cost envelope.

· To undertake administrative duties such as photocopying, scanning and mail-out distributions.

· To ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner.

· To act as a point of contact for Directors and Directorate team, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.


This advert closes on Wednesday 23 Oct 2024

For full duties and responsibilities please refer to the attached document entitled Job Description.

Higher Lane Primary School
Able to provide support and guidance to vulnerable children and families
Able to remove barriers to learning in order to promote whole child development
Able to work in partnership with families and outside agencies
Able to focus upon the personal, social, behavioural and emotional needs of the whole child
Monitor whole school attendance in accordance with school policy

Normal hours of work are 10.5 hours per week based around the usual business working week. Days required are Thursday and Friday

The School is committed to safeguarding and promoting the welfare or children, young people and vulnerable adults and expects all staff to share this commitment. Appointment is subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service.

In line with safer recruitment, please ensure that your application covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted.

For an informal chat regarding the role please contact Jane McCoy on 0161 766 2005.

For more information and to apply please visit https://mynewterm.com/jobs/144575/EDV-2024-HLPS-11173

Please can all application forms be sent to jmccoy.higherlane@visionmat.com before 12 noon

Interviews will be held on week commencing 7 october 2024

Privacy Notice
Job Description

McGinley Support Services are recruiting Kerb Layers for a HS2 site near
Birmingham .

Requirements:
* Blue CSCS
* Experience in kerb laying
*to be capable of laying 120 meters of kerb per day

RATE: £17.95/hr. After 10 hours a day overtime time and third
DURATION: Ongoing, ASAP start
CONTRACT: PAYE only

To apply please click the 'Apply' button below, send a CV to dana.bocu@mcginley.co.uk or speak to Dana 07775117847

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme

Your new company
Hays are working closely alongside a well-established Legal firm who are looking to appoint a Legal Support Assistant on a permanent basis. This is a 12 month contract which does have the possibility to extend.
Your new role
As a Legal Support Assistant your role will involve be to provide a high level of legally related administrative support to the department assisting fee Earners within the department performing tasks as directed which may be of a complex nature. As a Legal Support Assistant your role will involve:

• High attention to detail is required in dealing with clients and on all files.
• Deliver an agreed level of fee earning and performance targets of up to 1 hour per day.
• Track, monitor and time record all time spent on client matters and specifically activities that attract a client fee.
• Ensure that time is recorded and billed appropriately where applicable.
• Liaise with the Legal Support Service team on matters as required relating to file opening, dictation etc.
• Gather the initial client details electronically.
• Liaise as required order to obtain any additional information required in order for the file to be opened.
• First port of call for all department-related enquiries.
• Set up initial appointments on new matters for fee earners.
• Anticipate as well as respond to clients' requirements, dealing with queries within agreed remit.
• Maintain diaries and organise internal and client meetings.
• Prepare post and correspondence as required.
• Filing preparation, maintenance and updating of client files.
• Taking detailed instructions from clients and contacts including new matters (but not providing advice) and generally assisting fee earners to progress matters, including arranging and sitting in on client meetings to take notes.
• Liaising with clients and contacts as required and enhancing fee income by adding value to existing client relationships and by developing profitable relationships with new clients.
• Monitoring movement of documents and files including backlog.
• Responsible for all aspects of the administration, including recording all own time spent on client matters and ensuring that time is billed promptly.
• Payment of invoices and other payments, e.g. to clients or contacts as and when required. E.g. giving quotes and ensuring clients are aware of other services offered by the department and firm.
• Answering telephone calls and dealing with queries within remit.
• Taking details and/or messages where required.
• File administration including forms, prepare bundles and indexing bundles of documents under instruction.
  
  What you'll need to succeed

In order to be considered for this role you will need experience in the following:

• GCSE's Grade 4 or above (or equivalent) including English and Maths.
• 3 A levels or equivalent
• Positive attitude towards learning and development.
• Positive attitude towards learning and development.
• Degree in Law or Business or similar
• CILEX Legal executive course or similar
  
  
  What you need to do now
  
  If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
  If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk