Total 109 Customer Service job vacancies in Taneytown, Maryland US

• Directs effective utilization of project resources.
• Maintains direct channel communications with system users and the user community.
• Serves as authoritative consultant and speaks for the Product Manager at all levels.
• Develops plans for accomplishment of assigned projects.
• Establishes priorities, maintains and controls all project milestones and takes necessary action to ensure that all milestones are met or that workarounds are in place to mitigate risks.
• Manages the cost, schedule and performance of the assigned program.

• Provide highly specialized nursing care to patients, including critically ill patients.
• Formulate complex plans to meet patient care needs and to continually revise goals and/or objectives, according to changes in patient status.
• Respond decisively to life-threatening changes in patient's condition.
• Administer medications to patients as directed.
• Assist with complex nursing and diagnostic procedures and/or be responsible for advanced cardiac life support efforts until a physician arrives.
• Operate and/or monitor the performance of sophisticated equipment, used in the care of critically ill patients.
• Communicate pertinent patient/family information to the health care team.
• Float to other critical care units when needed and orient to Charge Nurse and Rapid Response Team Nurse.
• Orient new nurses and medics/LPNs/CNAs

The Office of Customer Service, led by the Associate Commissioner (AC, OCS), plans, organizes, and directs all activities of the office and is directly responsible for the accomplishment of the organization's mission by monitoring service delivery and performance, analyzing customer feedback, and identifying solutions that improve the customer's experience through a wide range of service delivery channels. As one of two Deputy Associate Commissioners for Customer Service (DAC, OCS) the incumbent is responsible for providing national oversight and direct support for SSA's customer service channels, including Call Answering Sites, Field Offices (FOs), Workload Support Units (WSUs), and Program Service Centers (PSCs). The incumbent researches and evaluates the applicability of innovative concepts and new technologies and recommends ways to improve customer service. Additionally, the DAC, OCS oversees the design, implementation, and maintenance of effective management information (MI) systems to assess the operational effectiveness and efficiency of SSA public service operations.

• Serves as senior technical advisor on budget execution and impact on program requirements.
• Interprets Department of Defense and Department of Army guidance and develops policy recommendations to the Project Manager.
• Serves as an expert advisor to the Project Manager/Program Executive Officer regarding the status, efficiency, or effectiveness of a broad range of acquisition programs.
• Responsible for the overall planning, direction, and success of substantial programs, systems development efforts, acquisition, and research and development initiatives.
• Performs the full range of technical and administrative supervisory duties.

DUTIES:
The MSA is able to independently manage position responsibilities with minimal supervision, as well as set priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs. The MSA functions as an expert authority for all tasks associated with patient enrollment and registration, admissions, outpatient scheduling, beneficiary travel, and identification and capture of insurance information and provides technical support to professional staff and other medical center employees, advising staff on appropriate administrative procedures to follow. The incumbent may be asked to work irregular shifts, holidays, and/or weekends, as needed.

Enrollment and Registration:

• The MSA receives and processes applicants for both inpatient and outpatient treatment including determination as to the patient's eligibility for medical benefits to include counseling patients, their families, and agency employees on entitlement to benefits, registers new patients with the VHA, entering complete and accurate data regarding income, insurance information, and patient demographics into the corporate record.
• The incumbent processes Veteran Identification Cards (VIC), as needed. He/she must use all photography equipment, hardware, and software required to complete the process of producing a VIC.
• The MSA is responsible for the full range of duties associated with decedent affairs to include determining and locating the legal next of kin of deceased patients so the physician may notify them of death and may also process all the necessary paperwork surrounding the death of a Veteran.

• The MSA performs administrative duties associated with the admission process. He/she completes all forms for admission and advises the Veteran of issues concerning safekeeping of valuables, personal funds, clothing, patient rights, and provides patients with information about advance directives, enter admissions into VHA systems accurately and timely.
• To facilitate emergent consents, the MSA must have knowledge of, and be familiar with the process, for obtaining telephonic consents.
• The MSA may perform duties associated with the discharge and transfer process ensuring all necessary data is entered into the system.

• The MSA has primary responsibility and accountability for all scheduling functions. This includes making, changing, and canceling patient appointments in accordance with clinic profiles and special instructions, as well as all applicable VHA regulations governing the scheduling process.
• The MSA is responsible for receiving and routing all Veterans who report to the facility for scheduled and unscheduled examinations and appointments, assuring that the patients are electronically checked in for their appointments.

• The MSA is responsible for explaining in detail to Veterans about upcoming appointments, ensuring they understand what they must do and where they must go to complete their work- up. When applicable, the MSA ensures the patient is scheduled for a return visit in accordance with orders from the provider.
• The MSA must be able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities that include scheduling appointments and utilizing the Electronic Waiting List accurately and in a timely manner.
• The MSA receives telephone calls and face-to-face inquiries from patients, families and friends of patients regarding scheduling appointments or requests for changes in scheduled appointments.
• The incumbent is responsible for administrative data capture by using the most efficient method of checking in/out all patient encounter using multiple software packages.
• Duties may also include monitoring pre-appointment requirements to ensure readiness for the patient visit; managing electronic wait list to verify and validate accuracy and solve issues; performing administrative follow-up actions; evaluating patient information and clinic schedule list

• The MSA interprets VA Beneficiary Travel regulations to determine travel eligibility and entitlement. He/she estimates, computes, and verifies costs of transportation in order that funds are properly encumbered to permit subsequent reimbursement to the traveler.
• The MSA is responsible for scheduling and arranging transportation for both inpatients and outpatient by contract, station vehicle, and Disabled American Veterans (DAV) vehicles as appropriate.
• The MSA may also be responsible for fund control point (FCP) management for beneficiary travel. At a minimum, the MSA maintains the amount of cost incurred and assures that expenditures do not exceed the funding allocated for the FCP and, if necessary, makes request for additional funds.

With ever-accelerating technological advances and growing system complexity, a diverse and inclusive professional workforce of Systems Engineers builds, integrates, and optimizes complex systems and services. World-class technical professionals solve challenging systems engineering problems with unprecedented speed and scale utilizing innovative solutions. Systems engineers perform trade studies to generate and translate conceptual designs into technical specifications, participate in the evaluation of prototype hardware systems and software solutions, and integrate into the current architecture. Backgrounds such as Cybersecurity, SIGINT, hybrid-cloud, machine learning (ML), artificial intelligence (AI), integrated network architecture, information technology infrastructure and hybrid-communications all have a place in the spectrum of implementations ranging from commercial/government off-the-shelf solutions to the development of new and unique technologies.

MID-CAREER SYSTEMS ENGINEERS

Mid-career systems engineers have experience leading systems engineering efforts, and are ready to apply, or expand that knowledge in the Intelligence Community. These engineers have experience in specific lifecycle phases, as well as an understanding of the full lifecycle. They develop their expertise, grow their breadth of knowledge, and mentor the next generation of systems engineers. Mid-career systems engineers come from a wide variety of experiences such as Cybersecurity, SIGINT, communications, and systems of systems or networking infrastructure. These professionals are adept at communicating with technical teams, and making recommendations to senior leadership that drive mission initiatives.

SENIOR SYSTEMS ENGINEERS

Seasoned professionals drive the Agency's largest and most challenging technical projects to ensure success. These engineers participate in technical decision-making, or function in an advisory role. Working in collaborative teams, these professionals define and manage technical requirements throughout product lifecycle; identify and manage technical program risk; evaluate the architectural design for efficiency improvements; capture, analyze and recommend updates to the enterprise and mission architectures to ensure resiliency; design and enforce configuration management and interoperability standards; and define, manage and perform testing and evaluation. Senior Systems Engineers mentor other systems engineers in their tradecraft, which lays the foundation for future successes.

• Provides overall direction and guidance for the development and implementation of a comprehensive product support strategy for the materiel system throughout the system life cycle.
• Develops the product support strategy and life cycle sustainment plan (LCSP) for assigned projects in accordance with Army acquisition policies and procedures.
• Conducts appropriate cost analyses to validate the product support strategy, including cost-benefit analyses as outlined in Office of Management and Budget Circular A-94.
• Establishes priorities for the product support management, design interface, sustaining engineering, supply support, technical data, training and training support, and funding resources necessary to accomplish the product support mission.
• Reviews project operations on a continuous basis through application of administrative controls, review of completed work, and results obtained to assure maximum efficiency, economy, and effectiveness of the operations.
• Oversees cost estimating, planning, programming, budgeting, program integration, interoperability, product support integrators and product support providers, and oversight of the product support function.
• Directs development of life cycle product support documentation for assigned project and supports the PEO, Program Manager, or Product Manager with defending the system at DA and OSD/OMB Budget Hearings, and if required, at DoD milestone reviews.
• Develops the required economic analysis to support any system decision paper. Prepares, briefs, and defends systems decision papers or other decision documents at each milestone or IPR in the life cycle of the project.
• Embodies the results and conclusions of the development and implementing of the designated product support system.

• GS-08 Complete training requests and/or travel orders.
• GS-08 Conduct property audits on behalf of the Branch and/or Division Supervisors.
• GS-08 Execute general administrative tasks, such as completing time and attendance for staff, developing correspondence, purchasing, ordering supplies, and/or completing standardized forms for employees/supervisors.
• GS-07 With moderate oversight, assist in the completion of training requests and/or travel orders.
• GS-07 With moderate oversight, assist the Branch and/or Division Supervisors in the management and/or conducting of audits on branch and/or division property.
• GS-07 With moderate oversight, execute general administrative tasks, such as completing time and attendance for staff, developing correspondence, purchasing, ordering supplies, and completing standardized forms for employees/supervisors.
• GS-06 In a learning capacity and with significant supervision, assist in the completion of training requests and/or travel orders.
• GS-06 In a learning capacity and with significant supervision, assist the Branch and/or Division Supervisors in the management and/or conducting of audits on branch and/or division property.
• GS-06 In a learning capacity execute general administrative tasks, such as completing time and attendance for staff, developing correspondence, purchasing, ordering supplies, and completing standardized forms for employees/supervisors.

The duties performed by this position may include tasks such as:

• Perform routine biological science tasks common to natural resource management
• Makes field observations of wildlife and natural resources conditions
• Use standard software such ArcGIS to organize, analyze and display field data
• Assist in the preparation of reports, plans and guidelines.

• Perform basic account maintenance procedures to ensure files, logs, and reports are complete.
• Ensure adequate stock and operating supplies are maintained.
• Operate computer systems to input or correct data, and produce documents, reports, shelf labels and signs.
• Verify receipts against invoices.

• Serves as the technical expert and advisor to JPEO-CBRND senior leaders on matters relating to information management requirements, systems, and policy.
• Defines the organization's overall IT architecture and software requirements.
• Responsible for Knowledge Management activities, storage, and structure for the Command.
• Serves as the organizational technical authority on information systems management and implementation as well as the primary conduit to the Regional Network Enterprise Center.
• Represents the organization at various boards, conferences, and meetings with higher headquarters on matters dealing with the implementation of planned IT architectural changes and advances.
• Formulates, justifies, and executes the organization’s Information Technology (IT) budget.
• Performs the full range of administrative and technical supervisory duties.
• Oversees the development of Risk Management Framework (RMF) and associated cybersecurity requirements ensuring compliance with DoD and Army policies and guidance.

• Applies computer engineering/science principles to implement comprehensive system designs that integrate hardware, software, communication systems, and networks.
• Formulates, justifies, and executes the organization’s Information Technology (IT) budget.
• Performs the full range of administrative and technical supervisory duties.
• Responsible for defining overall Information Technology (IT) architecture and Software requirements.
• Provides direct support for IT related acquisition programs and collaborates with stakeholders to establish enterprise continuity of operations programs, strategies, and mission assurance.
• Advises and oversees the execution of digital literacy campaigns for the workforce.
• Maintains expert knowledge in IT, software and cyber policies, standards, and industry best practices.
• Directs the implementation or modification of information management systems to conform to changing operational, cybersecurity, and logistical concepts.

• Provides overall direction and guidance for the development and implementation of a comprehensive product support strategy for the materiel system throughout the system life cycle.
• Develops the product support strategy and life cycle sustainment plan (LCSP) for assigned projects in accordance with Army acquisition policies and procedures.
• Conducts appropriate cost analyses to validate the product support strategy, including cost-benefit analyses as outlined in Office of Management and Budget Circular A-94.
• Establishes priorities for the product support management, design interface, sustaining engineering, supply support, technical data, training and training support, and funding resources necessary to accomplish the product support mission.
• Reviews project operations on a continuous basis through application of administrative controls, review of completed work, and results obtained to assure maximum efficiency, economy, and effectiveness of the operations.
• Oversees cost estimating, planning, programming, budgeting, program integration, interoperability, product support integrators and product support providers, and oversight of the product support function.
• Directs development of life cycle product support documentation for assigned project and supports the PEO, Program Manager, or Product Manager with defending the system at DA and OSD/OMB Budget Hearings, and if required, at DoD milestone reviews.
• Develops the required economic analysis to support any system decision paper. Prepares, briefs, and defends systems decision papers or other decision documents at each milestone or IPR in the life cycle of the project.
• Embodies the results and conclusions of the development and implementing of the designated product support system.

The Installations & Logistics organization is seeking Electrical Engineers with a focus or specialty in control and monitoring of electrical systems. Candidates with this specialty should be knowledgeable about or interested in learning about Supervisory Control and Data Acquisition (SCADA) and electrical control systems, electrical power systems, Schweitzer protective relays, Real-Time Automation Controllers (RTAC) as well as Programmable Logic Controllers (PLCs). Knowledge of the protocols used by these devices including mirrored bits, Modbus, DNP, and SNMP is desired.

As an Electrical Engineer at NSA, responsibilities may include:
- Prepare design and construction cost estimates.
- Development of designs for new and renovated facilities.
- Prepare engineering technical reports, specifications, and drawings.
- Provide construction detailing.
- Perform engineering analysis and calculations.
- Conduct code analysis.
- Project management.
- Facilities planning.
- Drafting of electrical plans and schematics.

• Plan and formulate policy for APHIS programs that promote compliance with and enforcement of animal and plant health inspections, laws and regulations, Agriculture-focused emergency programs, agricultural bioterrorism, and homeland security;
• Acts as the Agency's primary enforcement liaison for the Agriculture Quarantine and Inspection (AQI) activities and works closely with the Department of Homeland Security's (DHS) Custom and Border Protection (CBP) and,
• The Bureau of Immigration and Customs Enforcement (BICE), the Food and Drug Administration (FDA), and other agencies in carrying out the regulatory mission.
• Serves as the APHIS Small Business Regulatory Enforcement Fairness Act (SBREFA) Ombudsman, and, in this capacity, coordinates APHIS's timely response to SBREFA complaints and preparation of APHIS's Annual SBREFA Report
• Oversees the Designated Agency Safety and Health Official (DASHO) responsible for ensuring that proper control measures are taken to minimize the hazards and to keep exposures within tolerable limits regarding
• work activities involving exposure to a wide range of job-related hazards, and providing advice on a range of issues pertaining to employee safety and well-being,
• Provides leadership in extending emergency and regulatory compliance programs and services by fostering and developing rapport and cooperation with federal and state entities and other interested groups and individuals,
• Communicates APHIS objectives to various representatives with an interest in the protection and transportation of agricultural commodities nationally and internationally.
• Assumes responsibility for coordinating and overseeing regulatory administrative and management operations, directing strategic planning process, and preparing budget requests and performance reports.
• Leads the following APHIS-wide emergency and regulatory compliance enforcement and associated support activities: Emergency Management, Safety and Security, Regulatory Enforcement, and Agricultural Select Agents and Toxins.