About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

The Customer Advocate will be involved in many aspects of the customer life cycle within JLG sales, service, warranty quality aftermarket services, training, product safety, legal, supply chain, production, engineering, and advanced concepts to ensure the highest standards of customer assurance. The Customer Advocate will facilitate internal and external communication to achieve outlined goals, resolve escalation, and strengthen customer relationships. The primary objective for the Customer Advocate is to be the single point of contract to resolve escalating issues, build loyalty, and increase responsiveness for customer service issues.

YOUR IMPACT

These duties are not meant to be all-inclusive and other duties may be assigned.

• Assume ownership over Aftermarket related issues through various departments to achieve resolution and overall customer satisfaction through problem-solving actions.

• Provide “best in class” service to our diverse customer base as well as an immediate, consistent, and accurate response to customer inquiries telephonically and electronically with friendly, respectful and customer focus demeanor.

• Ability to provide service troubleshooting support and/or parts assistance on JLG products and be able to communicate the aftermarket programs and services.

• Communicate with senior level management team and internal managers including formal presentations, weekly issue reporting, and status on resolution for current technical and escalated issues.

• Analyze and inform both customer and internal managers of trends and opportunities for product improvements and reliability.

• Informative analysis and communication to both customer and internal managers of trends and opportunities for improvement.

• Track notices related to customer service including field bulletins and safety campaigns.

• Set and manage customer expectations.

• Mitigate conflict and communication problems.

• Multi-task effectively in a sometimes fast paced environment.

• Accepts responsibility and demonstrates leadership.

• Support sales goals and assist marketing in the communication, development and maintenance and troubleshooting of parts and programs.

• Perform trainings (internally and externally).

• Ability to travel to customer or remote locations on service-related issues.

• Participate in continuous training (I&E) opportunities to develop skills to better understand Oshkosh Corporation products, current technology to excel at providing customer support and to maintain proficiency on products.

• Support Strategic/Assigned Customers (I&E) while demonstrating a professional working relationship.

• Participate as a representative for internal Service and Parts meetings (NPD, CSE, Quart, CARB, CIE).

• Responsible for taking Customer calls from ACD line and properly documenting pertinent information in appropriate platform.

• Agriculture District Sales & Service Managers (DSM) first line of support for Sales/Service inquiries.

• Major stakeholder in Sales/Dealer relationship to support AG Dealer Scorecard KPI’s.

MINIMUM QUALIFICATIONS  

• High School Diploma/GED

• Two to Three (2-3) years of experience in manufacturing or knowledge of construction equipment

• Three (3) years of customer service experience

• Ability to read and apply engineering prints (parts and service manuals), hydraulic drawings, electrical drawings, and hydraulic schematics.

• Ability to travel up to 25% of time.

• Proficient on AWP, TMH & AG Product (Parts or Service).

• Excellent problem-solving capabilities.

• Ability to effectively use Microsoft Products

WHY JLG, AN OSHKOSH COMPANY?

Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees’ success through various skills and training opportunities. Named one of the World’s Most Ethical Companies™ by Ethisphere Institute for six consecutive years, everything we do at Oshkosh is guided by our core values and the ~15k+ team members around the world who embody them.

We put people first. We do the right thing. We persevere. We are better together.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at: 920-502-3009 or corporatetalentacquisition@oshkoshcorp.com.

Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions. Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children). At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work. Interview Date: TBC

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

  

Job Description

  

Job Summary:
 

Teledyne Technologies provides skilled trades services to major corporations in North America. We specialize in research and development, manufacturing operations, plant shut downs and building maintenance.

Our skilled trades include Tool and Die Makers, Instrumentation Techs, Multi-Craftsman , Machinists, Pipe-fitters, Carpenters, Electricians, Work Coordinators, EH&S, Welders, Preventative Maintenance Technicians , Planners, Glass Blowers and others.

Detailed Description:
Formal training in Instrumentation with the ability to operate, test, repair, maintain and calibrate mechanical equipment. Includes calibration equipment on ventilation systems for safety checks.

• strong knowledge in calibrating instruments of flow
• pressure and level transmitters
• thermocouples
• heaters 
• temperature controllers
• workable knowledge of test meters
• mechanical systems and fabrication 
• Analytical equipment troubleshooting/design and build

Requirements:

Two-year degree in a scientific field of study or journeyman license

• Preferred five years of experience in instrumentation, including experience in installing, calibrating, maintaining and repairing equipment 
• Demonstrated use and understanding of physical standards of mass, temperature flow and pressure.
• Working knowledge of computers.
• Required ability to be able to read and work from blueprints, schematic diagrams and specification manuals.
• Must be physically able to perform basic maintenance
• Must be able to work with various researchers in different locations
• Installation of mechanical piping systems
• Mechanical airflow and control of installation measurement

We offer the following benefits
Health, Dental, Vision

Paid Vacation & Sick 

Life Insurance Benefits

 Paid Holidays, 401(k)

 Employee Stock Purchase Plan

Educational Tuition Reimbursement  

  

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ​

To provide comprehensive administration to support Reception, Booking Teams and Contact Centre within Outpatients. To be fully conversant with the Trust appointment systems and extract data from waiting lists to book patients in date order and clinical/risk priority Point of contact for patient, GP surgeries and other parties for enquiries, cancelling and rescheduling of appointments Cover Reception areas, book patients attendance and any follow up appointments Work closely with specialities escalating any capacity issues following the escalation process

* This role is available in Charlotte, NC and New York City*

Role Description

FNZ Securities USA, headquartered in New York City, is a self-clearing broker-dealer which provides fully disclosed clearing and custody services to introducing broker-dealers and RIAs in the wealth management space. We are currently going through the application process with FINRA to become a licensed clearing broker-dealer and we expect to commence operations in the first quarter of 2024.

This role is an exciting opportunity for a highly experienced Technical Support Specialist to play a critical role in establishing FNZ Securities as a key player on the market. As a Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of our trading platforms, software applications, and related technologies for equities, options, and fixed income. You will provide technical assistance and troubleshooting support to traders, clients, and internal stakeholders, contributing to the overall success of our trading operations.

Specific Role Responsibilities

• Technical Assistance: Provide timely and effective technical support to traders, clients, and internal users experiencing issues with trading software, platforms, and related technologies.

• Issue Resolution: Diagnose and troubleshoot complex technical issues, both hardware and software-related, and work towards timely resolution to minimize trading disruptions.

• Remote Support: Offer remote assistance through various communication channels, including phone, email, chat, and remote desktop tools, to guide users through issue resolution steps.

• Documentation: Maintain detailed records of technical issues, solutions, and communication with users in a knowledge base or ticketing system for future reference.

• Escalation Management: Collaborate with other technical teams, developers, and vendors to escalate and resolve high-priority or unresolved issues in a timely manner.

• User Training: Provide training and guidance to users on trading software functionality, tools, and best practices to enhance their understanding and ability to navigate the technology.

• System Monitoring: Monitor trading systems and platforms to proactively identify potential issues or performance bottlenecks and take appropriate actions to prevent disruptions.

• Software Updates: Assist with the testing and deployment of software updates, patches, and upgrades to ensure compatibility and stability within the trading environment. 

• Compliance: Work with industry professionals and regulatory agencies to comply with certifications, testing, reporting, and fair access requirements.

• Integration: Work with vendors and liquidity providers to enable real time messaging, order flow, execution, and post trade STP.

• Emergency Response: Be available for on-call support during critical trading hours or system emergencies to ensure immediate attention to urgent issues.

• Communication: Maintain open and clear communication with traders, clients, and internal stakeholders, providing status updates and resolutions in a professional manner.

• Continuous Improvement: Contribute to the improvement of internal processes, workflows, and support documentation to enhance the efficiency and effectiveness of the technical support function.

Experience Required

• Bachelor’s degree in computer science, Information Technology, or related field preferred.

• Proven experience (5 years) in technical support or help desk role, preferably within the trading or financial industry.

• Strong understanding of trading platforms, order routing, market data feeds, and related trading technologies.

• Proficiency in troubleshooting and diagnosing technical issues in a high-pressure environment.

• Familiarity with various OMS/EMS workflows, FIX, networking concepts, and database management.

• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.

• Relevant certifications (e.g., CompTIA A+, Network+, etc.) are a plus.

• Ability to work independently, manage priorities, and thrive in a fast-paced trading environment.

• Detail-oriented with a strong commitment to documenting processes and solutions.

About FNZ Culture 

Our culture is what drives us. It's at the heart of who we are and everything we do. It's what inspires, excites, and moves us forward. Our ambition is to create a culture for growth, one that opens up limitless opportunities for our employees, customers and the wider world. At FNZ we know that great impact is only possible with great teamwork. 

That’s why we value the strength and diversity of thought in our global team. 

The FNZ Way is the cornerstone of what we do. It is comprised of four values that set the standard for how everyone at FNZ interacts with each other, with our customers, and with all our diverse stakeholders around the world.

1. Care hard for customers and each other

2. Bring ambition to everything we do

3. Own it all the way

4. Work as one open team

Read more about The FNZ Way and our values: www.fnz.com/culture 

Opportunities

• Right from day one, you will work alongside exceptional, multicultural teams - experts in their respective fields - who will inspire and challenge you to make your greatest impact. 

• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies;

• Working in a flexible and agile way that meets the needs of the business and personal circumstances; 

• Remuneration, significant financial rewards and career advancement is based on individual contribution and business impact rather than tenure or seniority;

• We provide global career opportunities for our best employees at any of our offices in the UK, EU, US, Canada, South Africa, and APAC.

Commitment to Equal Opportunities 

At FNZ, we recognise that diversity, equity and inclusion are important factors contributing to our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner without regard to gender, ethnicity/race, faith, age, nationality, gender identity, sexual orientation, marital status, socio-economic background, disability or military veteran status where all applicants and employees are valued and respected. 

In addition, we want to ensure accessibility needs are well supported, if you require specific support please advise us.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

The job holder will be required to carry out the following responsibilities, activities, and duties: Operational Support: Provide operational support to a range of corporate functions which may include finance, procurement, commissioning services, accommodation, HR, governance, business continuity, risk management, staff engagement and internal communications. This may also include providing Executive Assistant support to a Deputy Director. Provide secretariat and managerial support to the senior management team and other internal meetings and/or external networks and committees. Support the Department, Division and Directorate to deliver on the business plan and key priorities in a timely and responsive fashion. Provide executive assistance to the Department Head and Deputy Director as required; for example, overseeing diary, and email management to ensure time is being used effectively. Contribute to the UKHSA emergency plan as appropriate for the grade and accordingly be able to drive. Project Support: Support corporate projects and service reviews, identifying requirements and providing options to improve ways of working across the Division and Directorate. Undertake project support when there isnt a dedicated project officer, responding to information requests and other tasks which will involve meeting tight deadlines. Financial and Resource Management: Support the effective management of finance and other resources for the Department and Division, including: a) Follow UKHSA financial governance processes and support colleagues and budget holders to engage with national and local finance processes as needed. b) Ensure effective monitoring of project budget expenditure. c) Provide reports for the management team as required. d) Undertake procurement of services, supplies and equipment as directed and in line with corporate policy. e) Respond to the requirements of internal and external audit as directed. Maintaining accurate and efficient processes for records management. Leadership and Management: Be a visible, positive and a competent role model and motivator; and contribute to the induction of staff. Problem solves, make decisions, and accept responsibility for own actions. Support managers to set and monitor team professional standards, including supporting the coordination of training, development and recruitment activity across the Department, Division and Directorate development and planning around the staff survey for the Department, Division and Directorate, delivery of the appraisal system and compliance with statutory and mandatory regulations. Please review the Job Description for a full list of responsibilities. Selection process details STAGE 1 - APPLICATION & SIFT: You will be required to complete an application form. This will be assessed in line with the advertised essential criteria please do provide evidence of how you meet this. It is important through your application and Statement of Suitability of 750 words that you give evidence and examples of proven experience of each of the following criteria: If you are successful at this stage, you will progress to an interview. STAGE 2 INTERVIEW This stage will involve an interview either via Teams or in person. As part of the process, candidates will be invited to interview which will involve an in-depth discussion of your previous experience and professional competence in relation to the criteria set out in the Person Specification. Expected Timeline: Advert close: 23:55hrs on 2nd January 2024 unfortunately, late applications will not be considered. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Shortlist: w/c 8th January 2024 Interviews: Mid-January 2024. Please note these dates could be subject to change.

What We Do

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq. 

Why you should join us

Not only do we provide competitive wages, you will also have access to great benefits and employee

discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and

bringing great products to our customers!

If this sounds like something you would love to do, and a place you want to be a part of, get in touch

with us by submitting your application. We look forward to hearing from you!

Position Summary:

Performs a wide range of maintenance and service tasks including installs and repairs. 

Position Responsibilities:

·       Perform maintenance and service tasks.

·       Prepare and submit work orders, expense reports and timesheets to the respective departments. 

·       Evaluate products accurately for maintenance, warranty, upgrades and other purposes. 

·       Responsible for removing, installing, diagnosing, repairing, disassembling and assembling parts and components

·       Collaborate closely with technical team to resolve technical issues. 

·       May provide training to service staff on how to identify and resolve issues, repairs, etc. 

·       Understand customer requirements and accordingly recommend the right products or services. 

·       May conduct client demonstration when required. 

·       Understand technical problems effectively through proper analysis, evaluation and diagnoses. 

·       May provide training to customers about product usage and maintenance. 

·       Support the field staff in equipment set-up for trade shows or exhibitions. 

·       Prepare creative product presentations for sales meetings or trainings. 

·       Build positive relationships with customers by providing outstanding and excellent services. 

·       Prepare and distribute maintenance records, warranty contracts, installation report and other service reports to the senior managers. 

·       Respond to customer complaints timely and effectively to meet sales goals.

Specific Knowledge, Skills or Abilities Required:

• Strong mechanical aptitude 
• Ability to read and understand blueprints 
• Strong analytical skills

Competencies:

• Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.
• Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.
• Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect.  
• Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.
• Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks.
• Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development.

Position Qualifications:

Education:

HS diploma or equivalent 

Some technical education or certification(s) preferred

Experience: 

2+ years of related experience required, preferably in a sport vehicle related industry

Work Environment and Physical Requirements:

Manufacturing Environment

Lift up to 50 lbs. regularly

Requires walking, standing, bending and lifting for long periods of time

Vision abilities required to validate and enter data on computer

Disclaimer:  This list does not represent all physical demands.  Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job.  Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions. 

Note:  

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.  We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity. 

Fox offers an excellent compensation package and wide-ranging opportunities for professional development.  Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching.  Eligibility for all benefit programs is defined by the applicable plan document or employee handbook. 

Compensation Range

$17 - $23

The compensation range for this position is specific to the locations listed below and is the range Fox reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Please ensure you hold the required qualifications for the role.