Total 273 Customer Service job vacancies in Warrington, WA2 8WA

ABOUT THE ROLEAs a Bank Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs. Keeping the home clean and safe is no small task, which is why the role of a Bank Housekeeping Assistant is so important. The variety of housekeeping and cleaning tasks you carry out will ensure everyone can enjoy a clean, tidy and welcoming environment. This means you'll have a direct impact on our residents, their visitors and all the staff working to support them. ABOUT YOUTo join us as a Bank Housekeeping Assistant you'll need a caring nature, personable approach and good practical skills. Just as importantly, you should be reliable and keen to use your attention to detail to make a positive difference. In return we'll provide all the training you need to thrive. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Bank Registered Nurse at a Barchester care home, you'll look after the physical, psychological and social needs of our residents to help us deliver the quality care they deserve. We'll look to you to create a safe and supportive environment for residents with range of physical and mental needs, whilst also relying on your professional judgement to make critical clinical decisions. You can expect a wide range of responsibilities, from developing tailored care plans to providing medicine safely and delivering excellence across everything you do. As a Registered Nurse (RGN), you'll have the freedom and autonomy to do things the right way and be truly valued and respected for what you do. ABOUT YOUYou'll need to have current NMC registration and a good knowledge of the most up-to-date clinical practices to join us as a Registered Nurse (RGN). Experience of producing well-developed care plans and detailed risk assessments is important too, as is an understanding of regulatory frameworks, including DoLs/MCA and Royal Pharmaceutical guidelines. Dedicated and compassionate, you'll pride yourself on your person-centred, thoughtful approach to nursing. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

ABOUT THE ROLEAs a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Bank Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Gardener at a Barchester care home, you'll help create the kind of stimulating environment that enables us to deliver quality, person-centred care. By maintaining our grounds to the highest standards, you'll ensure our home always makes a great first impression, and that our outside areas can be fully enjoyed by residents looking for some fresh air or a change of scenery. Your role as a Gardener will involve looking after our equipment and structures like fencing, keeping our grounds safe and tidy (including clearing any snow and ice in the winter), and planting a range of flowers, shrubs and trees. Once a year, you'll be able to showcase your talents in our fiercely-contested Barchester in Bloom' competition. ABOUT YOUIf you have a passion for the great outdoors, you could be perfect for the role of Gardener at Barchester. One of your key priorities will be making sure your work fits around the needs of our residents, so a patient and empathetic approach is key. As well as general gardening experience, we'll also need to see a good understanding of health and safety and the ability to use garden treatment chemicals in line with COSHH regulations. Trustworthy and professional with a can-do approach, you're a great team player who will take a genuine interest in the lives and wellbeing of our residents. REWARDS PACKAGEAs well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: Free learning and development Automatic enrolment into our profit share scheme A range of holiday, retail and leisure discounts Unlimited access to our Refer a Friend bonus scheme If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Location: Warrington

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Location: Widnes

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

How does it sound to earn £25,714.00 from day one with a rapid rise to £27,032.00 once you hit the required competencies?

Do you want to work in a bustling & vibrant office environment, with free parking, access to local transport links, on-site canteen, restaurants & shops, plus a whole host more? Don't drive? Don't worry! We have a shuttle bus to & from Preston Brook office to Runcorn & Warrington station! Which is FREE of charge to all Capita employees.

What's more, we also have the opportunity to work from home if you prefer after your qualifying period! (usually around 4-6 months)

If so, we want to hear from you!

We're looking for empathetic and supportive colleagues to join our existing team servicing a well-known high street banking client based at in Preston Brook!

What's in it for you?

• Be part of our rewarding pay progression scheme with a salary between £25,714.00, rising to £27,032.00
• You will work 40 hours per week between 8am - 8pm, Monday - Friday on an 6-week shift rota with 2/6 Saturdays between 930am - 5pm. We will provide a full list of shifts at interview stage. No Sunday shifts currently
• Training period is approx 7 weeks and you will work 830am - 5pm Monday - Friday
• Option to work from home after completing your qualifying period - full equipment provided.
• Modern & vibrant office, with free parking , great transport links, on site canteen, plus several retail & food stores on your door step if you wish to venture!
• Don't drive? Don't worry! We have a shuttle bus to & from Preston Brook office to Runcorn & Warrington station! Which is FREE of charge to all Capita employees.
• Internal career progression platform called INSPIRE, which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset
• Access to exclusive discounts, benefits and cash back, for all Capita Employees and their families! Retail, cinema, shopping, something for everyone!
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
• We do work Bank Holidays but Christmas Day, Boxing Day and New Years Day are all non working days so, put your feet up! (If you are scheduled to work on a bank holiday, you will receive a day in lieu).
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more!
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What you'll be doing:

• Understanding the customers financial situation, providing options and solutions to help our customers get back to financial health. Always ensuring fair outcomes, including for our vulnerable customers
• Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service
• Embracing learning, coaching and development to continuously improve your skills and capability
• Sharing ideas to improve the customer service experience
• Making a real difference to people's lives
• Dealing with some of our more vulnerable customers and their complex needs

What we're looking for:

• Comfortable speaking with customers over the phone and asking questions on to gain a full understanding of our customers circumstances
• Making decisions considering the risk to the client and impact to the customer using guidance or advice where required
• Navigating around our systems and ensuring all details entered are accurate - previous experience of using multiple CPU systems is essential
• Ensuring all regulatory requirements are adhered to through training and compliance
• This role would suit individuals who have experience of dealing with customers who have complex needs, who may have worked previously in a call centre environment, have first class communication skills and are able to complete work to a high standard. This is not an entry level role and some previous experience is essential - detailed below.
• Do you have tick any of the boxes of the below? If so, we want to hear from you!

Essential experience - we require a minimum of one of the below.

• experience in a call centre customer service role...
• experience in a clerical environment...
• experience in a health care environment dealing with vulnerable clients...
• experience in a face to face customer service role...
• In addition we also need experience of using multiple computer systems

Desirable experience...

• Experience of working in a collections environment
• Experience of working in Financial Services

You'll get the chance to follow your chosen career path anywhere in Capita.

You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• You will be invited to attend a video interview with a member of the recruitment team
• If you are successful at the first interview stage, you will be invited to attend a second stage on site in Preston Brook.

You'll get the chance to follow your chosen career path anywhere in Capita.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Proud member of the Disability Confident employer scheme

Warrington Council are seeking a compassionate and experienced Adults Social Worker to join our Sensory, Physical, and Neurological team. This is an exciting opportunity to work with adults who have neurodiverse conditions and physical or sensory impairments. You will be part of a dedicated team focused on providing tailored support to enhance the quality of life and independence of the individuals in our community.

Responsibilities:

• Assessment and Planning: Conduct comprehensive assessments of individuals with sensory, physical, and neurological needs to develop personalised care and support plans.
• Case Management: Manage a varied caseload, ensuring that each service user receives appropriate support to live independently and improve their well-being.
• Collaboration: Work closely with health professionals, carers, and other agencies to coordinate care and support for individuals with neurodiverse conditions.
• Safeguarding: Identify and manage safeguarding risks, ensuring that all interventions are in the best interests of service users and comply with statutory requirements.
• Advocacy: Provide guidance and advocacy for adults with sensory, physical, and neurological conditions, ensuring that their voices are heard and their rights respected.

Requirements:

• Hold a degree in Social Work and are registered with Social Work England.
• Have experience working with adults who have neurodiverse conditions, physical disabilities, or sensory impairments.
• Enhanced DBS
• Car driver
• Demonstrate excellent assessment, communication, and organisational skills.

Why Join Us?
At Warrington Council, we value our staff and are committed to providing a supportive and positive working environment. You will have access to ongoing professional development, flexible working arrangements, and the opportunity to work within a dedicated team that makes a real difference in the community.

How to Apply:

If you are interested, please call Chris Richardson on 01772 208964 or email me your CV - Christopher.richardson@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £350.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £350 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Payroll service twice a week.
• Ltd and PAYE payment options available.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

Clinical: Undertake person centred / essential lifestyle planning with individuals, enabling people to be involved and have a say in the development of their own care. To provide practical and emotional support to families/carers of identified service users and their families. To provide appropriate information/education to service users, families and carers in offer to promote coping skills to maintain an appropriate level of care to children. To support service users to engage effectively with the agreed care plan and access appropriate services provided on a regular and consistent basis. To attend and provide information to client review meetings/CPA for service users you are working with. To liaise and work collaboratively with other professionals in the evaluation of intervention plans, and demonstrate change through the use of outcomemeasurement tools e.g. HONOS, CORE 10 etc. including work with partneragencies to facilitate inclusion and improve health and social care outcomes for service users. Work under the direction of senior practitioners to facilitate recovery. To take responsibility for supporting an agreed caseload of people within recovery. Undertake/contribute to the comprehensive assessment of service users, including ongoing evaluation of care, working with them to plan recovery outcomes. Participate in the recovery plan, clinical monitoring and support of community patients. As directed by the senior practitioner and within agreed service frameworks, including accompanying service users to various venues identified in the recovery plan. Review and evaluate recovery plans as directed and support clients in achieving identified goals, utilising therapeutic interventions as appropriate to skill level and competence. Provide practical and emotional support to help mums prepare for their new babys arrival Supporting partners, siblings and wider family members prior to babys arrival. Provide education and support to help enhance the attachment and bonding process through pregnancy using current research. Provide best practice advice and model behaviour in relation to talking, playing and interacting with babies. Offer Video Interaction Guidance, where qualified or in training under appropriate supervision. Help to identify early warning signs of relapse by monitoring the service users progress, level of functioning and mental state and alert appropriate staff involved in their care. To participate in ongoing risk assessments, identifying and escalating any concerns. Report any adverse effects of prescribed medication to the senior practitioner to ensure appropriate review. Positively promote independent living of service users within their community. Developing a rapport but within appropriate and transparent boundaries. Provide regular and practical support to service users and their carers in developing and managing dignity and independence. Report regularly to care co-ordinators as appropriate key worker. To maintain adequate records as required by existing procedures, entering appropriate details on the service users case notes as necessary. To ensure the service user understands and has a clear pathway of care across sector/agency boundaries with key contact points/named individuals. Monitor and review client progress by means of regular reviews and close liaison with the client, their Care-Coordinator and other members of the Perinatal Team. All employees have a duty to safeguard and promote the welfare of vulnerable adults, children and young people in all relevant areas of their work. This will include timely attendance at relevant training events, self-directed updates, attendance at Safeguarding supervision and compliance with the Safeguarding Procedures. Any other duties appropriate to role as indicated by the service manager, line manager or lead medical officer. For full list of duties and responsibilities please attached Job Description.

The Recruitment Co are recruiting on behalf of our client based in Warrington.
The Role is for a Customer Service Advisor, working with a company that specialises in dedicated call support to vulnerable and older people.

Job Duties Include:

Speaking to Customers over the phone (Outbound and Inbound)

Confirming Customer's Safety

Helping report repairs for Customers

Speaking to Housing Officers and other Family Members

Skills Required:

A Clear and Friendly Telephone Manner

Excellent Computer Skills

Keen Attention to Detail

A Strong Desire to Reassure and Help.

We have both Full Time and Part Time positions available for this role to suit individuals needs.

The shifts will be confirmed upon interview/telephone consultation with our Consultant but will be a mixture of shifts on a set rota basis.

The Salary for this role is £11.56 per hour which equates to £18,815 per annum based on a average 31.3 hour working week

Shift Examples:
Week 1 Monday, Tuesday , Wednesday 8.30-5.30
Week 2 Monday, Tuesday, Saturday Sunday 8.30-5.30
Week 3 Monday, Tuesday, Wednesday 8.30-5.30
Week 4 Monday , Tuesday , Saturday , Sunday 1pm until 10.15pm

(An evening shift will be required once every 4 weeks working 1pm until 10.15pm)

This is a fantastic role for someone who is interested in working for a company that offers a flexible approach to work whilst also providing a fantastic service to their customers.

This is a permanent position from Day One.

If you're interested, please apply online with a copy of your most updated CV and we will be in touch!

The Recruitment Co are recruiting on behalf of our client based in Warrington.
The Role is for a Customer Service Advisor, working with a company that specialises in dedicated call support to vulnerable and older people.

Job Duties Include:

Speaking to Customers over the phone (Outbound and Inbound)

Confirming Customer's Safety

Helping report repairs for Customers

Speaking to Housing Officers and other Family Members

Skills Required:

A Clear and Friendly Telephone Manner

Excellent Computer Skills

Keen Attention to Detail

A Strong Desire to Reassure and Help.

We have both Full Time and Part Time positions available for this role to suit individuals needs.

The shifts will be confirmed upon interview/telephone consultation with our Consultant but will be a mixture of shifts on a set rota basis.

The Salary for this role is £11.56 per hour which equates to £18,815 per annum based on a average 31.3 hour working week

Shift Examples:
Week 1 Monday, Tuesday , Wednesday 8.30-5.30
Week 2 Monday, Tuesday, Saturday Sunday 8.30-5.30
Week 3 Monday, Tuesday, Wednesday 8.30-5.30
Week 4 Monday , Tuesday , Saturday , Sunday 1pm until 10.15pm

(An evening shift will be required once every 4 weeks working 1pm until 10.15pm)

This is a fantastic role for someone who is interested in working for a company that offers a flexible approach to work whilst also providing a fantastic service to their customers.

This is a permanent position from Day One.

If you're interested, please apply online with a copy of your most updated CV and we will be in touch!

Due to our clients needs, we require a 6 person Rail PTS Lighting Operative team.

You will need experience of setting up and removal of Temporary lighting on rail projects.

Work will be midweek and weekend and will be a minimum of 30 hours per week.

You may be requried to carry out other duties midweek as per the clients request.

We will require half the team to drive and a van may be provided.

Work will be from Carlisle down to Stafford so must be prepared to travel or work away (hotels will be provided if required).

If interested, please contact Lee.jolley@mcginley.co.uk

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme

The First Response Service is looking to recruit a passionate, experienced Senior Nurse Practitioner to join the developing team.

This is a demanding and challenging role where, as a successful candidate, you will be required to demonstrate high levels of resilience, excellent problem solving and inter-personal skills as well as the ability to provide sound clinical and managerial support to team members.

The post holder will also demonstrate a passion for quality improvement and an attitude which respects and values service users’ choice and works alongside them and their carers to ensure they are at the centre of care planning.



Shortlisting planned for: 29 July 2024

Interview planned for: 14 August 2024

The post holder will be competent in mental health assessment and identifying and managing risk.

Professional responsibility for the Community Mental Health Team and in the setting and adhering to the overall standards, which will include assessment of need and delivery of care within the context of Effective Care Coordination.

The post holder will demonstrate an attitude which respects and values service users’ and their carers.

The post holder will embrace the core values of the organisation and adopt the principles of Recovery.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

MAIN DUTIES AND RESPONSIBILITIES

To coordinate the care of service users; carrying out assessments, evaluation and safety planning under the supervision of the clinical leads.

To ensure that the service users care plan is developed to meet the assessed need of the individual and that unqualified staff are delivering care as identified in the care plan.

To liaise with family members, carers and significant others when completing the assessment and developing a care plan.

To undertake and supervise risk assessments and formulation of risk management plan for service users under your care, taking note of the contributions from other members of the team, family members carers and significant others.

To ensure Safeguarding Children and Adults requirements are followed and participate in meetings as appropriate.

To support unqualified staff to ensure delivery of a high standard of care to service users.

To participate in setting standards for care based on sound evidence based and research findings.

To communicate to other members of the multi-disciplinary team information which has an impact on the service user’s care.

To use verbal and non-verbal communication skills gained through training or experience to impart sensitive information.

To check understanding of information where there are barriers to effective communications.

To give and receive accurate up-to-date information regarding service users’ care in reviews and multi-disciplinary meetings etc. These reviews may be external to the trust.

To have accurate and up-to–date knowledge of the Mental Health Act / Mental Capacity Act and other relevant legislation.

To ensure that all relevant information with regards to a service users care and treatment is documented accurately and legibly into the health record. To supervise and monitor the entries made by unqualified staff.

To ensure that all incidents or near misses are documented as per trust policy and that any follow up action is taken.

To react pro-actively in cases of service user crisis and put in place immediate plans to resolve the situation with supervision and guidance as appropriate.

To actively participate in team meetings, development and reflective practice.

PROFESSIONAL DUTIES AND RESPONSIBILITIES

To be responsible for maintaining relevant professional registration and PREP requirements.

To participate in ongoing learning to maintain and develop practice utilising CPD, self directed learning reflective practice coaching mentorship clinical supervision and performance management in the interests and needs of yourself and the service.

To provide an effective link between mental health services and primary care, acting in an advisory capacity to professionals in other fields.

To develop effective working relationships with other professional outside of the Trust to enhance the delivery of care to service users.

To participate as a supervisor and supervisee in the Divisional performance management / supervision framework.

To take responsibility for maintaining and developing own knowledge and sills within own area of work.

To attend, as appropriate, courses and conferences, and to feedback and share knowledge, gained from attendance.

To be professionally accountable for own actions as a registered practitioner.

To act, always, in accordance with trust policies and procedures, ensuring that unqualified staff are adhering to policy and procedure.

To undertake mandatory training as identified by the Trust and Division to ensure that all actions are in line with training.

To keep up to date with developments in professional practice and make recommendations for change to senior staff, as appropriate.

ORGANISATIONAL

To adhere to the Trusts right based approach considering service user choice.

To take reasonable care for the health and safety of yourself and any others that may be affected by your acts and omissions at work.

To ensure that familiarity with the terms and conditions of own post.

To take responsibility for identifying, reporting and managing environmental risk as necessary e.g. liaison with facilities.

To participate in service development as required.



OTHER

To maintain service user confidentiality in line with Caldecott Guidance both on and off duty.

To ensure that work is conducted in accordance with the Trust’s Equality and diversity Strategy in a Human Rights approach and to contribute to its development.

To always maintain appropriate professional boundaries with service users both on and off duty.

To co-operate with reasonable requests from senior staff to vary your area of work to meet unplanned clinical need.

In exceptional circumstances to co-operate with reasonable requests from more senior staff to vary your area of work to meet unplanned clinical need.


This advert closes on Sunday 13 Oct 2024

Are you a compassionate and driven individual looking for a career that makes a real difference in people's lives? At Eden Futures, we are dedicated to empowering those with learning disabilities, enduring mental ill health, autism, and other complex needs.

We are eager to connect with passionate individuals who are committed to providing person-centred care. If you have the empathy, resilience, and dedication it takes to enrich the lives of the individuals we support, we want to hear from you! If you haven't worked in care before, we will provide you will all the support required. When you first join Eden Futures, you will be paid for completing a comprehensive Induction Programme involving face-to-face training, e-learning and shadowing experienced members of your team. For those new to care, we will make sure that you are given the support to complete your Care Certificate and gain a nationally recognised Level 2 qualification in Health and Social Care or relevant to your role, partnering with our provider company Paragon Skills.

*Roles are paid at an hourly rate (£11.44 per hour). The salary shown is as a per annum equivalent for information only. The higher rate is applicable to those aged 23 years and over and based on 42 hours per week. NLW applies and will be pro rata'd based on contracted hours.

We are flexible regarding full or part-time hour contracts and we will also consider candidates who may be looking for Bank. Shifts can vary across days, nights and weekends, offering you the flexibility to work around commitments you may already have.

Our application process

Our organisation is committed to safe and fair recruitment, safeguarding and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care. As part of our application process, we carry out telephone screening with our candidates.

At Eden Futures we support vulnerable adults and therefore roles that require contact with our service users are exempt from the Rehabilitation of Offenders Act 1974. Before joining us you will be required to have an Enhanced DBS Check. Further information will be provided to you at the telephone screening stage.

As per our privacy notice, all pre-employment checks are carried out by our third-party provider, Adecco.

It’s a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with vulnerable adults.

As a Support Worker you will receive the following benefits:

• Take your Birthday off plus 5.6 weeks of holiday
• Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management
• Health Cash Back and Pension Scheme
• Eligible for £500 bonus through our refer a friend scheme (unlimited referrals)
• Enhanced pay for maternity or paternity leave
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

Main Responsibilities

• Support service users to lead a full and active life in line with their wishes and choices, considering their assessed needs and individual support and care plans, participating in the development of plans where applicable
• Support individuals to stay safe, taking appropriate action to safeguard their welfare and protect them from abuse wherever possible
• Provide emotional support when needed, maintaining a person-centred approach
• Support service users to participate in chosen social activities and services in their community, manage their finances and medication responsibly, help with practical tasks around the home, and respectfully support with personal care, hygiene and healthcare
• You will be an informal point of contact for those in the service users circle of support (e.g. Families and Social Workers)
• Accurately report and record any issues related to the care and support of our Service Users to monitor their health and wellbeing
• Comply with Health and Safety regulations and have regard for the Health, Safety and Welfare of others
• Form appropriate relationships with those we care for and maintain professional boundaries in work.
• Work within organisational policies, procedures and guidance.
• Committed to demonstrating the organisations values and behaviours in their work.

The Ideal Candidate

• Caring and compassionate, having a genuine passion for wanting to help our service users lead a full and active life to enable them to achieve as much independence as possible
• We understand that not everyone has experience of working in the care sector, and that’s why we recruit individuals based on their values
• Ability to remain positive when there are challenging days - you have the chance to positively influence how someone feels and that is no small thing
• You'll enjoy working as part of team as well as using your own initiative, and have a willingness to support your colleagues when needed

To provide high-quality patient care. If physical intervention with a patient is required, it is integral that you carry out this duty for your role. Drive Prometheus ambulances as and when required. Assist the qualified nurse in safely conveying and transferring all patients under the care of Prometheus. Ensure they have adequate handover of the patient's details, including risk history and current presentation, from the Clinical Logistics Manager, RMN or nurse responsible for the patient at the collection address. In the absence of an RMN, when a patient is informal, you must complete all paperwork required for the transfer. To provide crisis intervention to patients experiencing mental health difficulties during a transfer. To respond to emergencies during their span of duty. The post holder is responsible for being aware of relevant national and local policies regarding safeguarding children and adults. Attend all relevant training, meetings and reviews. To ensure by attitude, approach and response the continuation of good working relationships between staff and patients throughout the transfer. To report accidents, complaints and any untoward incidents promptly to the Clinical Logistics Manager. Attend the Prometheus base at the required time by the Clinical Logistic Manager and adhere to the company's uniform policy. To carry out any other tasks deemed reasonable by the management team for the smooth running of the company. Essential Criteria: Excellent written and communication skills. Strong attention to detail and focus on accuracy. Proactive and positive self-starter. Excellent teamwork skills. Well-organised with good time management skills Valid Enhanced DBS Currently working in a compliance-focused role. Full UK Driving Licence. Please note we do not accept Provisional Driving Licences, as the role requires you to drive company ambulances. Right to work in the UK. Please note we do not offer UK VISA Sponsorships. Employment references for up to a 5-year period. Candidate will need minimum 3 years UK employment history. Confidentiality: It is a condition of employment that staff will only disclose information obtained in their duties if those entitled to receive it. The post holder must ensure that the confidentiality of personal data remains secure regarding the Data Protection Act and that relevant company policies are adhered to. Equal Opportunities: Prometheus is committed to being an equal opportunities employer and welcomes applicants from people irrespective of age, gender, race, and disability. All staff must comply with current legislation, company policies and national guidelines for good practice. Conduct: All staff members must conduct themselves and represent the company responsibly, complying with all policies and procedures. Health & Safety: Staff must ensure they are familiar with the Health & Safety at Work Act (1974) requirements and the company's policies /codes of practice applicable to the workplace. Safeguarding: Every staff member is responsible for being aware of and following the relevant national and local policy in safeguarding children and vulnerable adults. Training /Education: All staff are responsible for participating in regular appraisals with senior management and identifying the post's performance standards. Our Mission: To exceed expectations and set new standards. Our Values: Professional, Approachable, Caring and Compassionate. Company benefits: Employee Assistant Program Free on-site parking at all bases Free company uniform Mandatory training Enrolment in the companys pension scheme (The People Pension) Prometheus aims to create and encourage an environment committed to promoting equality and diversity, working inclusively, and valuing the differences individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

The infant feeding support worker will work closely with the infant feeding specialist midwife, infant feeding peer support workers, midwives and maternity support workers to provide excellent infant feeding support on the mixed antenatal and postnatal ward. For further details, please see the full job description attached.