Total 32 Customer Service job vacancies in Wolverhampton, WV1 1SH

+ MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for a Primary Care Nurse to join our Primary Care team at HMP Brinsford, a Prison and YOI for men located in Wolverhampton Along with a great team and learning and development opportunities, HMP Brinsford offers - Free parking Gym Access Monthly breakfast/brunch club Wellbeing support ( and cupboard!) Hours The site currently offers shift patterns throughout the week -12 hour shifts covering 3/4 days a week. Nights maybe required. Part time considered. Salary This position is full time, youll receive an annual salary up to £40,211 per annum - depending on experience. How will we support you? Bespoke induction, including our Introducing Health in Justice training course Competency framework Regional and national career development opportunities Our bespoke Learning Management System to address your learning needs Support from the wider team Candidates are required to have a Legal right to work in the UK on a permanent basis and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Are you passionate about providing a great customer experience? Do you enjoy building relationships with people and finding creative solutions to problems? Do you want to work for an organisation rated as a Great Place to Work? If so, you belong at Bromford!

We are on the lookout for new customer service advisors to join our contact team. The team are responsible for handling a wide variety of calls and digital contacts, from emergency problems in the home to repairs, questions on benefits or rent. You’ll be managing a heavy volume of calls involving some difficult conversations, but ultimately the job is working with people in resolving issues together or sign posting them to those who can help further.

We want someone who naturally looks to help others. Someone who can independently think around a problem or work collaboratively with other departments. Coming up with solutions whilst delivering the best customer experience possible.

As a customer services advisor you will need to be friendly and approachable, whilst bold enough to make decisions and take action to improve the lives of our customers.

It is a vital role, and is essential in helping us provide safe, secure and warm homes to over 100,000 people. More than that, it’s about building trust, developing relationships and enabling people to achieve more and build a brighter future for themselves.

These roles are permanent and full time. You’ll work between 8am - 6pm on a rota basis, Monday to Friday. This is a phone-based role with a combination of home (after training) and office working from our Wolverhampton office, WV10 6TB.

What do you need?

• Previous contact centre experience with a customer-centric approach is beneficial, however not essential
• A can-do attitude and a real desire to help our customers
• Strong IT skills
• A good eye for detail and numerical skills
• Resilience. Things rarely stand still at Bromford so you need to be someone who embraces change and can bounce back after dealing with challenging conversations
• Ability to work in a fast-paced, ever-changing environment

If you have previous experience as a customer service advisor, call centre advisor, customer support advisor, customer telephone advisor, or something else similar, it would be great to hear from you.

Closing date for applications is Wednesday 27 November with interviews taking place between the 4th-18th December at our Wolverhampton office, so an early application is encouraged.

Please note: The advert may close before the deadline if we receive sufficient interest and recommend that you complete your application as soon as possible.

Your new company
You will be joining an excellent organisation in the education industry. This Trust has a number of schools across the Dudley and South Staffordshire areas and has been established for nearly ten years. Offering an innovative and collaborative setting for their students and support teams.

Your new role
To provide specialist HR support of exceptional quality in the employee lifecycle, systems and processes, payroll, recruitment and project work in policy development.The role will be reporting to the CEO, headteachers, SLT, Governors, support staff and individuals of the Trusts central team.This is a temporary role to start immediately and will be ongoing as required by the Trust.Key tasks, but not limited to, are:

• Responsibility of the employment lifecycle: recruitment, onboarding, retention, offboarding, resource management.
• Payroll.
• Developing and maintaining templates/forms associated with the Trusts policies and procedures.
• Support with low level ER management case work in allocated schools.
• Conduct weekly meetings with the SLT for HR related issues.
• Review staff absence and maintain/develop all policies around this.
• Note-taking in meetings.
• Reporting for all HR related documents and policies.

The role is working in one of their schools in the South Staffordshire areas (DY postcodes) and will be 8-4 in the office, for a 37.5 hour working week, the pay is £12.82 - £15.38 per hour (holiday pay on top of that) depending on experience.

What you'll need to succeed Experience in a related HR role with key skills in the employment lifecycle, recruitment, case work support, staff absence, policies and reports, ideally from within a Trust/Education setting.

• Evidence of working as an HR administrator in a busy office at supervisory/senior level.
• Demonstrate proficiency with MS Office suits (Excel, Work, Outlook, PowerPoint
• Strong ability to work under pressure and delivery of HR KPIs
• Plan, manage and organise your own workload
• Demonstrate commitment to promoting equality in the workplace
• Excellent and effective communication skills, verbal and written
• Ability to demonstrate reliability, integrity, resilience and tenacity.

As the role will be working within an education setting, additional compliance checks including an enhanced DBS will be required. (This can be provided by Hays).

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The post holder will have opportunities for personal support and development via the Trust appraisal system. Flexible working would all be considered.

Accountable for own professional practice in the delivery of highly specialist psychological care to clients with highly complex and contentious mental health conditions or learning disabilities which include challenging behaviours and possible risk of physical aggression. To be compassionate in meeting the needs of clients, their carers and families. To promote at all times a positive image of people with mental ill health or learning disabilities. To promote at all times a positive image of the service and the wider Trust. In line with the banding of the post and its service context to: Exercise supervisory/professional responsibility for other psychological therapists Provide leadership in multi-disciplinary training and development Provide leadership in service audit and development Provide leadership in service evaluation and research Ensure that a psychological perspective is brought to service redesign and cultural change

Under the direction of a Maxillofacial Consultant Surgeon, the post holder will participate in operative procedures and aspects of pre, peri and post operative care. The post holder shall use the knowledge and skills attained in their successful training programme to deliver, maintain and encourage the highest levels of patient care The post holder will use excellent communication skills to liaise and work alongside a varied multidisciplinary team. They will hold a responsibility to participate in the training and education of appropriate members of the multidisciplinary team through teaching, research and audit DUTIES AND RESPONSIBILITIES 1.0 PROFESSIONAL 1.1 Participate in operative procedures within agreed protocols. 1.2 Act as 1st or 2nd assistant or 1st operator under the direction of a consultant surgeon. 1.3 Undertake the surgical procedures identified in the competency framework following successful completion of the training programme. 1.4 Assist the surgical team with the admission of patients (including assisting at the pre admission clinic and involvement in the pre operative assessment of patients). Patient details should be accurate, complete and appropriately recorded, and patients reassured regarding their treatment. 1.5 Arrange investigations as deemed appropriate by the clinical supervisor. 1.6 Display skill competency in the interpretation of investigations. 1.7 Display skill and dexterity in surgical technique and the use of surgical instrumentation. 1.8 Effective preoperative assessment of the surgical patient, providing a source of communication, information and reassurance for the patient. 1.9 Enable the correct positioning, preparation and draping of the surgical patient. 1.10 Development of surgical skills in accordance with continuing professional developments and continuing developments in surgical practice. 1.11 Contribute to the clinical care of the post operative patient including detecting surgical problems and liaison with the surgical team. 1.12 Ensure that all trust and divisional policies are adhered to, providing a safe healthy environment for staff and patients. 1.13 Understand the requirements of the data protection act 1984 and Caldicott report and observe patient confidentiality. 1.14 Develop, enhance and maintain safe and effective levels of communication and motivation within the multi disciplinary team. 1.15 Act in a responsible and appropriate manner, displaying professional and ethical conduct in all areas of duty, routine and emergency. 1.16 To be able to work independently and as part of a team. To set priorities and accomplish goals and job responsibilities. 1.17 Demonstrate advanced analytical skills necessary for problem solving and decision making relevant to patient care. 2.0 QUALITY MANAGEMENT 2.1 Contribute to audit and information collection within the department. To initiate and pursue audit projects including assessment of the SCP / SA role, target achievements and methods of advancing and developing surgical practice and patient care. 2.2 Attend weekly Head and Neck Oncology MDT and Audit/ Clinical Governance meetings where possible. 2.3 Work as a team to ensure that protocols and guidelines are being adhered to and clinical governance requirements are met. 2.4 Update skills in accordance with developing practice in order to deliver the highest level of care. 2.5 Participate in the evaluation and determination of current and new equipment, instrumentation and techniques as reflected by current trends. 3.0 EDUCATION AND TRAINING 3.1 To have successfully achieved completion of the formal training course Principles and Practice of Surgery relevant to achieving qualification and registration as Surgical Care Practitioner, as recommended and supported by the Royal College of Surgeons. 3.2 Maintain and enhance personal and professional knowledge and skills in all areas of responsibility by the attendance of in service and departmental meetings the attendance of national conferences where possible and to read the current professional literature and journals. 3.3 Maintain a professional affiliation to a recognised governing body .To be conversant with their professional guidelines and abide by their guidance in accordance with Trust policy. 3.5 Responsibility to participate in the training and education of appropriate members of the multi disciplinary team, by presentations, formal teaching sessions and opportunistic training. 3.6 To mentor, educate, train and support the 1st and 2nd year trainee SCP / SA s 3.7 To keep an accurate log book of surgical activity in accordance with national and local confidentiality regulations. 4.0 GENERAL MANAGEMENT 4.1 To act as a positive role model offering effective guidance and motivation to other members of the multi disciplinary team. 4.2 To work closely with staff in Maxillofacial Theatres, and associated wards to develop and maintain a team management approach throughout the Maxillo facial Department. 4.3 To assist in the recruitment/ retention of staff. 4.4 To manage the SCP / SA team in the absence of the lead practitioner. 5.0 ADDITIONAL INFORMATION 5.1 To undertake any other duties not specified within the job description but are within the wide scope of the role and are within the individuals skills and education. 5.2 Job descriptions will be reviewed annually and is subject to change as a result of discussion between the responsible Maxillofacial Consultant, the Head and Neck Matron and the post holder. 5.3 To undertake on-call duties as and when required. * The post holder registered with the National Association of Assistants in Surgical Practice (NAASP) and associated Code of Professional Conduct, supported by the RCS, in the performance of clinical duties, professional accountability will be to the designated Maxillofacial Consultants. ** If the post holder is governed by the Nursing and Midwifery Council s/he will also be professionally responsible to the Matron of the Head and Neck Directorate. The Matron will advise on any professional issues or concerns and contribute to the post holders annual appraisal and personal development plan. *** The post holder will be managerially accountable to the Lead Maxillofacial Consultant Surgeon within the Head and Neck Directorate. The Lead will be responsible for operationally managing the post holder including, annual appraisal and PDP formulation, sickness management, off duty planning, annual leave entitlement, risk and any other Human Resource issues. The Matron will assist in anyway required.

Position: Phone Repair Technician Support

Location: Wolverhampton

Type: Full-Time

About the Role:

Are you passionate about learning and working hard? We have an opportunity for you to support our repair technicians in the workshop.

Responsibilities:

• Prepare phones for repair by opening them
• Assist technicians by closing phones after repair
• Test phones as required
• Support other tasks in the workshop as needed

What We Offer:

• Full-time position
• A chance to learn and grow in a supportive environment
• No need for excellent English skills


What We’re Looking For:

• Someone eager to learn and do well
• Hardworking and dedicated


If this sounds like you, we’d love to hear from you!

Join our team and be a part of something great!

Preparing patients for surgery, assisting with and performance of surgical procedures

attending clinics pre clerk patients for theatre including consent.

Attend MDT joint oncology clinic

pre and post op ward rounds completing operating notes collecting specimens for histology and completing the documentation

Teaching presentation and audits.

Working with in the relevant code of conduct Nurse/ODP

Attendance of MDT, coordinating the cancer patients according to clinical priority and breach dates. Attend and lead pre-meet prior to joint oncology clinic. Pre clerking assessment of cancer patients including consent and optimisation requesting investigations and acting on result

Ward rounds assessment of patients.

Assisting and directing care

Teaching and supporting clinical staff on the ward with clinical interventions

Preparation of patient for theatre VTE WHO check consent assisting the surgeon and performance of surgical procedures. Completion of operation notes and histology

performance of on call duties

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Under the direction of a Maxillofacial Consultant Surgeon, the post holder will participate in operative procedures and aspects of pre, peri and post operative care. The post holder shall use the knowledge and skills attained in their successful training programme to deliver, maintain and encourage the highest levels of patient care



The post holder will use excellent communication skills to liaise and work alongside a varied multidisciplinary team. They will hold a responsibility to participate in the training and education of appropriate members of the multidisciplinary team through teaching, research and audit



DUTIES AND RESPONSIBILITIES





1.0 PROFESSIONAL



1.1 Participate in operative procedures within agreed protocols.



1.2 Act as 1stor 2ndassistant or 1stoperator under the direction of a consultant surgeon.



1.3 Undertake the surgical procedures identified in the competency framework following successful completion of the training programme.



1.4 Assist the surgical team with the admission of patients (including assisting at the pre admission clinic and involvement in the pre operative assessment of patients). Patient details should be accurate, complete and appropriately recorded, and patients reassured regarding their treatment.



1.5 Arrange investigations as deemed appropriate by the clinical supervisor.



1.6 Display skill competency in the interpretation of investigations.



1.7 Display skill and dexterity in surgical technique and the use of surgical instrumentation.



1.8 Effective preoperative assessment of the surgical patient, providing a source of communication, information and reassurance for the patient.



1.9 Enable the correct positioning, preparation and draping of the surgical patient.



1.10 Development of surgical skills in accordance with continuing professional developments and continuing developments in surgical practice.



1.11 Contribute to the clinical care of the post operative patient including detecting surgical problems and liaison with the surgical team.



1.12 Ensure that all trust and divisional policies are adhered to, providing a safe healthy environment for staff and patients.



1.13 Understand the requirements of the data protection act 1984 and Caldicott report and observe patient confidentiality.



1.14 Develop, enhance and maintain safe and effective levels of communication and motivation within the multi disciplinary team.



1.15 Act in a responsible and appropriate manner, displaying professional and ethical conduct in all areas of duty, routine and emergency.



1.16 To be able to work independently and as part of a team. To set priorities and accomplish goals and job responsibilities.



1.17 Demonstrate advanced analytical skills necessary for problem solving and decision making relevant to patient care.





2.0 QUALITY MANAGEMENT



2.1 Contribute to audit and information collection within the department. To initiate and pursue audit projects including assessment of the SCP / SA role, target achievements and methods of advancing and developing surgical practice and patient care.



2.2 Attend weekly Head and Neck Oncology MDT and Audit/ Clinical Governance meetings where possible.



2.3 Work as a team to ensure that protocols and guidelines are being adhered to and clinical governance requirements are met.



2.4 Update skills in accordance with developing practice in order to deliver the highest level of care.



2.5 Participate in the evaluation and determination of current and new equipment, instrumentation and techniques as reflected by current trends.





3.0 EDUCATION AND TRAINING



3.1 To have successfully achieved completion of the formal training course ‘Principles and Practice of Surgery’ relevant to achieving qualification and registration as ‘Surgical Care Practitioner’, as recommended and supported by the Royal College of Surgeons.



3.2 Maintain and enhance personal and professional knowledge and skills in all areas of responsibility by the attendance of in service and departmental meetings the attendance of national conferences where possible and to read the current professional literature and journals.



3.3 Maintain a professional affiliation to a recognised governing body .To be conversant with their professional guidelines and abide by their guidance in accordance with Trust policy.



3.5 Responsibility to participate in the training and education of appropriate members of the multi disciplinary team, by presentations, formal teaching sessions and opportunistic training.



3.6 To mentor, educate, train and support the 1stand 2ndyear trainee SCP / SA s



3.7 To keep an accurate log book of surgical activity in accordance with national and local confidentiality regulations.





4.0 GENERAL MANAGEMENT



4.1 To act as a positive role model offering effective guidance and motivation to other members of the multi disciplinary team.



4.2 To work closely with staff in Maxillofacial Theatres, and associated wards to develop and maintain a team management approach throughout the Maxillo facial Department.



4.3 To assist in the recruitment/ retention of staff.



4.4 To manage the SCP / SA team in the absence of the lead practitioner.





5.0 ADDITIONAL INFORMATION



5.1 To undertake any other duties not specified within the job description but are within the wide scope of the role and are within the individuals’ skills and education.



5.2 Job descriptions will be reviewed annually and is subject to change as a result of discussion between the responsible Maxillofacial Consultant, the Head and Neck Matron and the post holder.



5.3 To undertake on-call duties as and when required.







*

The post holder registered with the National Association of Assistants in Surgical Practice (NAASP) and associated Code of Professional Conduct, supported by the RCS, in the performance of clinical duties, professional accountability will be to the designated Maxillofacial Consultants.



**

If the post holder is governed by the Nursing and Midwifery Council s/he will also be professionally responsible to the Matron of the Head and Neck Directorate. The Matron will advise on any professional issues or concerns and contribute to the post holders annual appraisal and personal development plan.



***

The post holder will be managerially accountable to the Lead Maxillofacial Consultant Surgeon within the Head and Neck Directorate. The Lead will be responsible for operationally managing the post holder including, annual appraisal and PDP formulation, sickness management, off duty planning, annual leave entitlement, risk and any other Human Resource issues. The Matron will assist in anyway required.


















This advert closes on Sunday 24 Nov 2024

As a Senior Nurse you will lead a multi-disciplinary team to deliver a nurse led service and prevent hospital admissions. You will undertake medication rounds, dispense controlled medication, attend emergency response situations, assess patients, and undertake reception screening. You will contribute to our nursing strategy and vision to; Provide outstanding evidence based care to our patients, seeking out, listening to and acting on their feedback, so that care is personalised and informed by what matters to them. Deliver non-judgemental care that makes a real difference, as defined throughout our bespoke Health in Justice competency framework. Inspire excellence by forging strong links with our partners and stakeholders and providing a service that people can trust, feel safe within, and feel proud of. Promote best practice, clinical supervision, evidence based care and continuous quality improvement, embedding a culture of shared learning. Share knowledge, skills and expertise to ensure safe care, building strong multi-disciplinary teams and supporting each other to do a great job.

*** Internal recruiter required to join an established Wolverhampton based provider and have a key focus on domiciliary and complex care staffing. ***

Are you passionate about making a difference in the lives of those who need it most? Do you have a knack for finding and connecting with talented individuals to provide exceptional care services? If so, I have the perfect opportunity for you!

Position: Internal Recruiter for Domiciliary and Complex Care
Location: Wolverhampton
Salary: £25000 - £27500 plus achievable team commission structure

Your new organisation

Is mission-driven: They are on a mission to provide high-quality care and support to individuals in the comfort of their own homes. You will be an essential part of our mission to make a positive impact on the lives of those in our community.

Values and invests in career growth: They value personal and professional development. As an Internal Recruiter, you will have the opportunity to advance your career.

Has a supportive team: Join a team that`s committed to excellence and dedicated to helping you succeed. You`ll work with passionate individuals who share your vision for improving domiciliary care and recruiting the best quality of staff.

Key Responsibilities:
Talent Sourcing: Utilise a variety of sourcing techniques to identify, attract, and engage potential caregivers and support staff.

Interviewing: Conduct in-depth interviews to assess candidates` qualifications, skills, and passion for providing domiciliary care.

Collaboration: Work closely with department managers to understand their staffing needs and develop tailored recruitment strategies.

Documentation: Maintain accurate records of candidate interactions, interviews, and recruitment processes.

Team Building: Contribute to building a compassionate, skilled, and reliable team that aligns with our values.

Data Analysis: Utilise data and metrics to assess recruitment performance and make data-driven improvements.

Qualifications:

• Prior experience in recruiting, preferably in healthcare or domiciliary care.
• Excellent interpersonal and communication skills.
• A passion for helping others and a deep understanding of the unique demands of domiciliary care.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a collaborative team.
• Familiarity with HR software and applicant tracking systems is a plus.

How to Apply:

Ready to make a difference in domiciliary care? I`d love to hear from you! To apply for this exciting role, please click apply today!

To provide efficient and confidential support to the Urgent Treatment Centre, by delivering a comprehensive, high quality, accurate reception service. Ensure that all enquiries are completed according to departmental procedures and within set quality standards. To provide a comprehensive service where the service user/professionals receives a full explanation and response to their enquiry. To communicate accurately by telephone, email and other appropriate means.To keep accurate records of all referrals into the Service. To accurately complete any documentation that is required to process referrals into the service. To accurately record patient details on System One and any other IT programmes as required. To file all registration documents and keep in the department for statistics and auditing purposes. To maintain an effective electronic and paper based filing system.To be directly involved in any pilots, programmes or initiatives within the Urgent Treatment Centre. To Support all staff at the Urgent Treatment Centre to ensure that the service runs effectively and efficiently. To provide reports from the system as required and send appropriately as instructed. To use a variety of communication styles to ensure effective telephone/face to face communication; this includes working with those who may have difficulties in communication, who are vulnerable, from a range of cultural backgrounds. To deal with and support patient pathway as they are developed and agreed within the health care system. To continuously work to develop systems that will improve the efficiency, effectiveness and support the smooth running of the department. To undergo and training/development as required. To assist in training new starters. To adhere to all local and Trust wide policies and procedure. To ensure that effective lines of communication are maintained between the service and other members of the Trust. To act as a first point of contact for people contacting the department, either by telephone or in person, presenting at all times a welcoming, friendly and helpful attitude. To liaise with staff at all levels across the Trust on matters relating to the department. To liaise with professional groups, individuals and agencies regarding the department. Attending meetings, taking notes/minutes if required.

Customer Service Representative
Location: Wolverhampton, West Midlands
Salary Range: £24,000 - £30,000 DOE (Dependent on Experience)
Job Type: Full-Time, Permanent
Working Schedule: Monday – Friday
No cold calling involved!

About Us:
At The Big Phone Store, we have been a trusted name in the mobile phone industry for over 20 years, providing top-notch products and customer service. We pride ourselves on creating a seamless, positive experience for every customer, and we need dedicated individuals to help us continue to deliver this high level of service.

Role Purpose:
As a Customer Service Representative, you’ll be the key point of contact for customers, providing support over the phone and via email. Your role will involve addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. You’ll play a crucial part in ensuring our customers receive the best service, contributing directly to our continued growth and success.

Key Responsibilities:

• Respond to customer inquiries through phone and email in a timely and professional manner.
• Provide accurate information on our products, services, and policies.
• Troubleshoot and resolve customer issues, ensuring solutions meet their needs.
• Proactively follow up with customers to confirm their issues are resolved and their expectations are exceeded.
• Log customer interactions and maintain records in our CRM system for accurate tracking.
• Work with the team to continuously improve processes and customer satisfaction.

What We’re Looking For:

• Quick learner with a proactive attitude.
• Excellent communicator with strong problem-solving skills.
• Able to work well in a team and contribute to a positive work environment.
• Organised and capable of managing multiple tasks effectively.

Benefits of Working for Us:

• Up to 28 days of paid holiday, with additional holidays rewarded for each year of service.
• Birthday off as paid leave.
• Free onsite parking and staff discounts.
• Pension scheme and sick pay.
• Diversity and inclusion are core values—we’re an equal opportunities employer committed to a fair and supportive workplace.

Job Title: Care Coordinator

Location: Flexibility to work between central Wolverhampton Office and in the field (West Midlands based)

Hours of work: Predominantly Monday to Friday with some flexibility for weekend shared on call

Salary: £25000 to £30000

*** Full UK driving licence, own vehicle and flexibility to travel is ESSENTIAL***

Your new company:In partnership with an established provider of community care and support for clients with medium to complex care needs, I am seeking a competent, compassionate, and driven CARE COORDINATOR to join their team.

You will join the team at an exciting time of expansion and growth and be a driving force behind the delivery of quality care packages.You will become an essential part of the day-to-day delivery of complex care within people`s own homes, ensuring they are able to live a comfortable, dignified, and independent lifestyle

The day-to-day responsibilities:

" Implementing new care packages for the people you support, effectively allocate care/support staff, and match their expertise with the needs of the people they are supporting

" Basing yourself in the field and office as required, whilst ensuring a consistent and high service of care is provided. From time to time, you will need to cover shifts in an emergency.

" Maintaining contact with Service users in person and over the phone.

" Ensuring person centred care is effectively delivered and that care and support plans are updated regularly to reflect this

" Meeting with the clinicians and external providers regularly to review care packages and ensure care is being delivered in line with company and CQC standards

" Prepare and send monthly reports to the Clinical Commissioning Group (CCG)

What we need from you:

" Proven experience in a similar role

" Relevant care qualification (level 3 in health and social care or willing to work towards this)

" Outstanding communication skills, as well as a good eye for detail, strong organisation abilities and competent IT usage

" Full UK driving licence, access to your own vehicle and flexibility to visit clients and professionals throughout the West Midlands

" Commitment to sharing on call requirements, including weekends on occasion

Your fabulous skills, knowledge and experience will be rewarded with:

" Generous annual salary ranging from £25000 to £30000 depending on experience

" Paid mileage

" Access to on going personal and professional development

" Casual dress

" Company events

" Company pension

" Employee discount

" Free parking

" On-site parking

If you are seeking your next role with a forward-thinking provider who is committed to delivering high-quality, person-centred care and ensuring the people they support remain as independent as possible, please click apply NOW!

To provide efficient and confidential support to the Urgent Treatment Centres, by delivering a comprehensive, high quality, accurate reception service. Ensure that all enquiries are completed according to departmental procedures and within set quality standards. To provide a comprehensive service where the service user/professionals receives a full explanation and response to their enquiry. To communicate accurately by telephone, email and other appropriate means. To keep accurate records of all referrals into the Service. To accurately complete any documentation that is required to process referrals into the service. To accurately record patient details on IT programmes as required. To file all registration documents and keep in the department for statistics and auditing purposes. To maintain an effective electronic and paper based filing system. To be directly involved in any pilots, programmes or initiatives within the Urgent Treatment Centres. To support all staff at the Urgent Treatment Centres to ensure that the service runs effectively and efficiently. To provide reports from the IT systems as required and send appropriately as instructed. To use a variety of communication styles to ensure effective telephone/face to face communication; this includes working with those who may have difficulties in communication, who are vulnerable, from a range of cultural backgrounds. To deal with and support patient pathway as they are developed and agreed within the health care system. To continuously work to develop systems that will improve the efficiency, effectiveness and support the smooth running of the department. To attend mandatory training sessions and undergo training/development as required. To take part in the annual PDR appraisal training. To assist in training i.e. supporting new staff within the Department as part of the induction process To adhere to all local and Trust wide policies and procedure. To ensure that effective lines of communication are maintained between the service and other members of the Trust. To act as a first point of contact for people contacting the department, either by telephone or in person, presenting at all times a welcoming, friendly and helpful attitude. To liaise with staff at all levels across the Trust on matters relating to the department. To liaise with professional groups, individuals and agencies regarding the department. Attending meetings, taking notes/minutes if required. To manage competing demands in work time and priories work when necessary. To collect and open all incoming post, prioritising and actioning. To be flexible in cover in the absence of colleagues as required, including covering at short notice ensuring a 24hr cover at all times. To escalate to the Administration Managers any issues or risks identified in the service. To undertake any other duties across the Trust,,as appropriate, to meet the needs of the services as directed by the Administration Manager of the Urgent Treatment Centre and or/ Deputy Administration Manager.

Job Description and Person Specification are attached within this vacancy. For additional information please contact Gurcharan Panesar on 01902 443977