Total 5,415 Customer Service job vacancies in birmingham west midlands b4 6aj

The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties and will receive training to help you grow in this position.

As a Legal Administrative Analyst, you will:

• Be responsible for coordinating and collecting data to determine the method used to identify the impact of the data on the Judgment Fund work processes.
• Research, analyze and document all data relevant to the complex Judgment Fund processes. This documentation provides the necessary data used in the publishing of revised Treasury Financial Manual regulations.
• Analyze cases for irregularities and determine right of entitlement in accordance with established procedures. Must be able to take the initiative in the development of new procedures in complex cases.
• Analyze all cases for the Judgment Fund for amounts from $10.00 to more than $1billion, at each step in the payment certification process to determine the proper course of action.

The following are the duties of this position at the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties and will receive training to help you grow in this position.

• Serve as a technical expert and consultant to management, staff and customers on controversial and difficult employee and labor relations problems.
• Provide advice and assistance in situations requiring extensive analysis in which the nature and scope of the issues are complex, necessitating careful study in search of innovative solutions to problems in consideration of the needs of management.
• Review established programs, evaluate their effectiveness, recommend improvements, and redesign as necessary to meet changing objectives.
• Interpret, analyze and prepare responses to new or proposed changes to complex legislative, regulatory, and policy guidance affecting workforce relations. Advise managers and director on the findings and recommendations and brief the staff on any resulting impact or change to program, process, or systems.
• Handle routine employee and labor relations casework as needed.

The Medical Technologist provides the full oversight control for ancillary (point of care) testing. The Medical Technologist is responsible for assuring all aspects of testing, competency, and quality to meet regulatory compliance requirements for the program. These assignments require specialized training and experience.

Duties and responsibilities include but not limited to:

• Plans, implements, and coordinates quality control programs for ancillary testing sites and assures participation in acceptable proficiency testing programs in all areas of ancillary testing.
• Plans, implements, and coordinates preventative maintenance programs and reviews documentation for ancillary testing sites.
• Assures that all ancillary testing sites remain in compliance with quality control, proficiency testing programs, and safety standards as dictated by JCAHO and the College of American Pathologists (CAP) Accreditation Programs.
• Acts as the technical advisor for quality control, records control, proficiency testing, inspection and accreditation for ancillary testing on a hospital-wide basis and oversees the safe and accurate testing of outreach facility patients in the clinic and at the home.
• Develops a documentation plan for all ancillary testing sites as part of a continuous quality improvement plan.
• Assists the Chief, Pathology & Laboratory Medicine Service in coordinating the identification of the type and location of all ancillary testing sites, including point of care testing, and their designated directors within the medical center.
• Coordinates with the clinical programs and the chiefs of clinical services that perform ancillary testing and provides annual estimate on the number and type of ancillary testing analyzers and methods used in these sites.
• Assures compliance with the following patient test management requirements: (a) detailed written or electronic test requisition; (b) a recording system for specimens submitted that documents each step in processing and testing patient specimens; (c) adequate systems to report test results in a timely, accurate, and reliable manner; and (d) adequate systems governing the maintenance, timing, and storage of test reports.
• Designs, implements, and monitors training and proficiency evaluation programs for all non-laboratory personnel who will be performing ancillary testing procedures.
• Serves as the Laboratory Safety Officer for all sections of the clinical and anatomic pathology laboratories, updating safety manuals, chemical hygiene plans, and safety in-service training programs. Assures that all safety procedures and protocols meet CAP, JCAHO and OSHA requirements.
• Additional duties as assigned by the Chief Medical Technologist and/or Chief, Pathology & Laboratory Medicine Service.

Duties will include, but not be limited to the following:

• Performs a full range of timekeeping duties for the Patient Care Service (PCS) Office.
• Maintains and codes accurate timecards for staff assigned to PCS.
• Inputs data into the computer timekeeping programs, VATAS, and/or other current programs.
• Obtains the necessary documentation of leave, verifying that leave is supported by adequate leave balances within prescribed limits to avoid leave forfeitures, and notifies supervisor when there are unusual patterns of leave usage.
• Determines employees' entitlements based on when hours of work are performed to premium such as Sunday, holiday, and night differential.
• Annotates appropriate timecard remarks for jury duty, authorized absence, continuation of pay, travel orders, overtime, on-call, etc.
• Collects, compiles, and/or tracks data and statistical information supporting the organization's program operation.
• Reviews documents and reports for completeness and enters pertinent information to appropriate tracking system/platform.
• Performs database file searches.
• Uses software applications to draw information to assist in the preparation of reports.
• Evaluates documents, sampling plans, and other data.
• Types specialized terminology from varying fields of medicine, science, and/or law and utilizes reference materials.
• Formats material using advanced software functions. Integrates information from several platforms to formulate data.
• Works with spreadsheets, databases, word processing, and graphics.
• Reviews correspondence and reports for correct formatting, spelling accuracy, clarity of expression, sequential logic, etc.

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement actions, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in noncompliance, or if an enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with Federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.