The post holder will be part of a small administrative team dealing with the daily booking and organisation of the Trust’s patient transport requirement and data management of the electronic booking system, acting as a point of contact for hospital departments, ambulance providers and sometimes patients.
The role offers rewarding opportunities to make a noticeable difference during critical stages of our patients’ care pathways, improve patient experience and integrate with a wide variety of departments to help facilitate optimal patient flow.
Communication
• Communication of routine, and sometimes sensitive, transport booking information using persuasive and negotiating skills, to internal and external stakeholders, including UHBW staff, patients and ambulance service staff
• Telephone contact with patients, and internal and external colleagues; some level of telephone contact with stakeholders will require a level of sensitive handling and emotional effort.
Patient Care:
• Responsibility for ensuring that the arranged patient transport provision is of an appropriate level of care for each patient.
Organisation and Planning:
• Planning and organisation of straightforward ongoing activities to maintain the efficient and effective booking of patient transport.
• Resolution of operational and data problems encountered by users; solving problems and making judgements, some of which require prior analysis.
• Working closely with other members of the team and external teams to plan journeys effectively within the available resources.
Service Development and Research:
• Provide feedback to managers where necessary, to inform changes in local processes.
Finance and Resources:
• Follow local protocols to allocate journeys to the appropriate resource, including both commissioned and non-commissioned services.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
This advert closes on Thursday 24 Oct 2024
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