Registration of patients in Reception and any other areas as and whenrequired. To deal with patients, relatives and visitors who.....
Registration of patients in Reception and any other areas as and whenrequired. To deal with patients, relatives and visitors who may be angry or upset in atactful manner. To assess certain situations regarding patients medical welfare and deal inan appropriate manner. To deal with hostility from aggressive, sometimes inebriated patients,relatives and their friends. Liaise with ambulance crews, police and hospital security. Preparing notes, general filing, photocopying, faxing and scanning. Ensure all aspects of patient personal matters/records are dealt with in aconfidential manner. To follow the policies and procedures as set down in the department, ensurethat any changes are implemented. Dealing with all manner of enquires verbally or by telephone. Arrange / book attendance in to department via Symphony and Myrddinsystem and scanning of notes for transfer to wards with the relevant staffand departments. Book outpatient appointments on the hospital Myrddin system. Access previous patient history via Clinical Work Station or Health Records. To organise the preparation of notes for subsequent scanning, to includeboxing up of the notes in readiness. To attend regular training courses as required. To provide advice and demonstrate the clerical activities in the Acute &Emergency Medicine Department , to new or less experience members ofstaff. Ensure all equipment and resources within the department are used in anappropriate manner. Support the multi- disciplinary team in the event of a Major incident. To maintain good, professional communication with all disciplines of staff,GPs and the general public.This job framework is a guide to the duties you will be expected to performimmediately on your appointment. It is not part of your contract of employment andyour duties may well be changed from time to time to meet changes in the HealthBoards requirements.
