Total 988 Customer Service job vacancies in lytham lytham st annes

Listed below are the details and the purpose of the job, and what tasks are involved. It is important and advisable to refer to this when submitting your application for the post.

About me and the role

I live in my own home and need support with personal care, activities, preparing meals and housekeeping.

I am looking for a trusted companion to support me to improve my confidence, independence, communication, and general wellbeing while keeping me safe and helping me to enjoy life.

I like visiting country parks and cafes, puzzles, and movies, and see my family regularly.

We are looking for a positive, supportive, and proactive individual with experience of caring for people with additional needs.

The successful candidate will be employed by my sister as my budget holder and care manager and will become part of a small support team. Full training will be given through shadowing existing team members.

Tasks and duties

Food and drink

Preparation of meals / snacks
Working with the client to prepare his own drinks and meals where possible
Managing personal hygiene

Maintain personal care routines including support with washing, changing clothes, shaving and brushing teeth
Support with personal healthcare appointments as needed
Interests and community access

Support to explore different interests both inside and outside the home.
Support to access the local community to enjoy preferred activities
Maintaining the home

Support to ensure the clients home and garden is kept clean and tidy.
Encourage the client to engage in simple household activities to build confidence in this area
General

Develop and maintain routines that the client is comfortable with including day, and night routines.
Follow the client care plan and direction from the team leader.
Gently encourage communication through relationship building
Person specification

Listed below are the skills, competencies and qualities that are essential and desirable for the post.

Essential

Kind, empathetic, and supportive nature
Trustworthy and reliable
Ability to work without supervision
Previous experience in a similar role
Able to communicate effectively in English
Able to work around smoking (outside only)
Desirable

Experience with autism
Days and times of work

The client needs 24-hour support and 9.5 hours of 2:1 care and is supported by a small team to promote relationship building.

Long Day shift: 07:00hrs – 20:15hrs

Short Day shift: 08:00hrs – 17:00hrs

Night Shift: 20:00hrs – 07:15hrs

(Some flexibility around hours possible if needed)

Shifts are agreed with the team leader and generally will rotate depending on team needs / preferences. There is likely to be opportunity to occasionally work more hours if desired. We are looking for a team member who is willing to cover some night shifts.

Terms and conditions

The Annual holiday entitlement will be equivalent to the work which would normally be done during 5.6 consecutive weeks.
The post is subject to the following

A satisfactory enhanced Disclosure & Barring Service (DBS) check, the cost of which will be covered by the employer.
Satisfactory references from two referees are preferrable but not essential.
Completion of a satisfactory probationary period of 6 months.
How to apply

If you wish to apply for this position, please send your CV and a covering letter to SIL.

Or you can complete an online application here: https://www.suffolkindependentliving.org.uk/application-form-1

Please ensure you use the reference 4998

Telephone: 01473 603876

Post - Address:

Suffolk Independent Living, IP City Centre, Unit 21, 1 Bath Street,

Ipswich, Suffolk, IP2 8SD.

Main Duties of the Job: Formulate, implement, and monitor progress of the SUS and CC projects to ensure that programmes and project work streams are planned, documented, and managed effectively to assist in their successful delivery. This will also include responsibility for preparing documentation and tracking project plans and benefits. Provide administrative and project support to the Speaking Up Safely and Culture Change team. Organise and coordinate meetings, workshops, and events. Assist in the development and implementation of Speaking Up Safely and Culture Change strategies and initiatives. Maintain accurate records and documentation related to Speaking Up Safely and Culture Change projects. Liaise with internal and external stakeholders to ensure effective communication and collaboration.

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Are you committed to maintaining high standards of cleanliness and health & safety? Based at our state-of-the-art Omega Distribution Centre, located at the Omega Business Park just off Junction 8 of the M62, we are now looking for Distribution Centre Cleaners; you’ll play a vital role in ensuring our operational facilities provide a safe and welcoming environment for colleagues and visitors. Reporting to the Cleaning Team Manager, you’ll contribute to the smooth running of our cleaning operations by completing both scheduled and ad hoc cleaning tasks to an exceptional standard.

In this role, you’ll focus on upholding health and safety compliance, replenishing stock levels, and completing all mandatory training. Your attention to detail and proactive approach will ensure that all cleaning activities meet our rigorous standards, supporting the efficiency and functionality of our distribution centre.

Working as part of the wider cleaning team, you’ll collaborate with various departments across the site, including Warehouse Operations, Transport, and Maintenance, to deliver a seamless and effective service.

Package

• £11.88 per hour
• Day Shift
• 37.50 hours per week
  • 7.50 hour shifts (plus 30 min unpaid break)
• 5.6 weeks paid holiday per year including bank and public holiday allowance rising to 6.6 weeks upon 5 years' service
• Contributable Company pension scheme

Employee benefits:

• MyHB employee benefits platform with access to:
  • Retail and leisure discounts plus hundreds more
  • Free Financial Advice
  • Bank your savings into an ISA
  • 24/7 confidential counselling and advice line
  • Low cost voluntary insured health plans
• Onsite subsidised Health and Fitness Centre
• Onsite canteen
• 10% store discount
• Access to social and sporting events
• Free car parking
• Death in Service Benefit (subject to 12 months complete service)
• Long Service recognition scheme

Job Overview

• Scheduled Cleaning: Complete all allocated cleaning activities to meet the required standards.
• Ad-Hoc Requests: Respond promptly to unplanned cleaning tasks as needed.
• Health and Safety Compliance: Perform equipment checks and adhere to all safe systems of work policies.
• Training: Complete all mandatory and refresher training to ensure competency.
• Stock Management: Replenish cleaning stock to maintain required levels.
• Documentation: Accurately record information in compliance with company policies.
• Team Support: Provide assistance across the cleaning function in line with business needs.

Minimum Criteria To Apply

• Experience in a fast-paced environment, such as warehousing or hospitality, is desirable.
• Strong organisational skills with the ability to prioritise workload.
• Effective communication skills and a team-oriented approach.
• Proactive problem-solving skills with a willingness to learn and develop.
• Commitment to upholding high health and safety standards.

About The Company

TJ Morris Limited trading as Home Bargains is a privately owned family run discount retailer selling top brands at the lowest possible price on the UK high street.

Having started 45 years ago in Liverpool our customers continue to be at the heart of everything we do and throughout our 580 stores we have over 5 million customers each week.

With plans to increase our store portfolio to 1,000 stores throughout the UK we are a fast-paced retailer opening 50 stores a year (nearly one every weekend) - and we wouldn't have it any other way!

An exciting opportunity has arisen for a committed, competent and passionate Clinical Lead to join the Mid Mersey Crisis Resolution Home Treatment Team. Covering the boroughs of Halton, Warrington. Knowsley & St Helens.


Responsibilities:

Ensure the delivery of quality care

Build/maintain the positive reputation of the team/service

To work alongside staff to support, feedback and develop their clinical skills and experience;

To provide Clinical Leadership and direction working towards continually developing the service and improving standards

Work to NMC and CQC guidelines and regulations;

Supporting the training and development of the staff;

Maintain accurate records;

Responsibility to complete quality audits within the team.

Clinical supervision skills.

Expertise in clinical assessment and decision making.

The ability to work autonomously as well as part of a team.

Complete, review and present RADAR & 72 hour reviews as required.

Complete, review and share learning od clinical audits both with senior leadership team and CRHT

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

MANAGERIAL

Provide effective leadership to the team.

Work closely with their collages across the mental health care division

Formulate and implement local clinical and operational practices and procedures as appropriate.

Ensure the effective deployment of staff and other resources to deliver the required service and the agreed standards. This would involve the review and management of rotas and deployment of staff.

Participate in the recruitment and selection process in accordance with Trust policy.

Ensure effective induction of staff in accordance with Trust policy.

Ensure exit interviews are offered to staff on leaving the organisation/ moving teams within the Trust.

Manage and co-ordinate all services delivered to the service user within the clinical area, optimising all available resources.

Ensure the implementation, monitoring and updating of an operational policy / pathways and philosophy for the clinical area.

Ensure the principles of Clinical Governance are incorporated in service delivery by maintaining a high quality service based on agreed clinical standards.

Ensure that service users are cared for within the confines of their respective Mental Health Act status and adhere to the requirements of the MHA 1983 and the corresponding Code of Practice.

Ensure that Trust policies and procedures are understood and adhered to by all staff within their scope of responsibility.

Develop local protocols involving team members and acute trust to ensure a high standard of service delivery is achieved and maintained.

Lead and ensure staff participation in the formulation of new ideas/ suggestions to improve service user care and service delivery.

Lead on and participate in the performance monitoring of services in accordance with national and local targets.

Provide statistical information on workforce and service user activity as required.

Assist in the maintenance and updating of the team’s equipment inventories and services schedules. Ensure regular servicing, maintenance, repair or replacement as required adhering to Health & Safety, COSHH and Medical Devices Agency regulations.

Ensure effective processes of communication are established, maintained and regularly evaluated within designated team.

Maintain and monitor a framework for risk management and Health and Safety that ensures timely and effective planning and appropriate actions.

Investigate complaints and incidents in accordance with Trust policy.

Undertake Serious Untoward Incident investigations/reviews as required.

Ensure that all staff are regularly updated and have knowledge of all emergency procedures.

Active participation in multidisciplinary decision-making process regarding patient care in the capacity of an autonomous clinician.

CLINICAL

To lead the development of the Service and ensure a high level of clinical leadership within the given area of expertise to other staff within the Service.

To provide a specialist liaison mental health screening assessment, including risk assessment and differential diagnosis, using diagnostic criteria, assessment tools and rating scales.

Independently assess, plan and identify mental health needs, facilitate appropriate care and treatment.

Non-Medical Prescribing: Registered practitioners who are Non-Medical Prescribers are accountable for their prescribing activities by ensuring they are aware of their professional accountability and any restrictions or special considerations in their prescribing practice. Qualified Non-Medical Prescribers must register their qualification with their Professional Body and with the Trust Database in accordance with the Trust Non-Medical Prescribing procedure. Supplementary prescribers must work within Clinical Management Plans in close association with a medical practitioner.

To acting in a consultative capacity as a specialist mental health clinician within the general hospital setting and team, to include advice on medication and contributing to diagnosis.

Supporting the development of a skilled and flexible workforce, supporting junior staff to achieve their full potential in line with the Liaison Competency and Nursing career framework.

Take an active role in education in line with key performance indicators

To develop and maintain partnership working with a wide range of statutory and voluntary agencies.

Effective and autonomous management of clinical caseload.

Making unsupervised decisions in respect of patient’s clinical priority and the suitability for inclusion into and discharge from specialist mental health services.

To act in accordance with infection control policies of the Trust due to frequent exposure to and contact with infectious conditions and substances.

Advise on manual transferring, mobilising and transporting of patients.

Give/receive regular clinical supervision as per Trust policy.

COMMUNICATION AND ORGANISATIONAL

To engage in a high level of communication with Senior Management – both in the Trust and services in the community.

The post holder will be pivotal in ensuring the co-ordination of multiple services to ensure discharges are appropriate and facilitated in a timely manner, and will be organise, manage and develop comprehensive discharge plans with community services.

To deal effectively with issues which are frequently confrontational and complex requiring the use of skills in sensitivity, diplomacy and negotiation.

Adapt communication to take account of others’ culture, background and preferred way of communicating.

Provide feedback to others on their communication where appropriate shares and engages thinking with others.

Maintain the highest standards of integrity when communicating with patients and the wider public

EDUCATION AND DEVELOPMENT

Organise and undertake ward based teaching where appropriate ensuring that the environment is suitable for student nurse placements.

Lead and support the implementation of evidence based practice in line with current research.

Work closely with Education Facilitator to assist skills acquisition and facilitate workforce planning and development.

Coordinate preceptorship and mentorship for all staff including those in training.

Demonstrate the acquisition and application of knowledge in line with current research and evidence-based practice.

Undertake appropriate continuing professional development.

Promote a positive learning environment by contributing to teaching, training and supervision of junior staff and learners within the organisation.

Provide evidence to support development around the Trust Appraisal system which may include the KSF or other competency profiles.

Design and deliver an ongoing programme of formal mental health education in conjunction with post graduate teaching department to all professional staff within the acute hospital setting.

Provide regular service awareness sessions for staff across hospital settings.

Provide evidence to support development around the Trust appraisal system which includes KSF.

Participate in regular supervision, engage in reflective practice and be committed to continued development.

Develop own skills and knowledge and contribute to the development of others.

SERVICE DEVELOPMENT

To develop, implement and review liaison service operational policies.

To ensure both Trusts receive outcome monitoring data.

To establish implement and review patient care pathways/protocols and practice guidelines.

To develop competencies in self and which safeguard practice and effectiveness of role.

Effectively manage allocated/available resources.

To complete six monthly statistical review of service activity and report to service manager.

Contribute to strategic forums as directed.

RESEARCH AUDIT

Ensure staff awareness of Clinical and Corporate Governance and the need for research-based practice.

Undertake and participate in appropriate audit, quality assurance programmes and research as directed.


This advert closes on Thursday 28 Nov 2024

Search Consultancy are currently recruiting for Mental Health Support Workers to join our ever expanding Bank Hours team within the Lytham St Anne's area. We are looking for individuals who have worked in mental health settings and have experience supporting individuals with a variety of mental health needs. We are currently operating a fast track recruitment process with next day interviews available and free DBS checks.

We are recruiting Support Workers on a temporary / ad hoc basis to work in various private healthcare settings, supporting service users with mental health illness's and learning difficulties.

The suitable candidates will:

* Have worked a minimum of 6 months recent experience in a healthcare setting.

* Have a flexible approach towards work.

* Be able to travel via own or public transport in local and surrounding areas to your home.

What we offer:
* Free DBS check (Limited time only)
* Free specialist training programmes.
* 100% Flexible working hours to fit around any lifestyle.
* Experience in a variety of high quality Hospitals and units.
* Competitive rates of pay.

You will need to have a minimum of three months recent UK experience working within a healthcare environment in a similar capacity. Shortlisted applicants will be required to attend an video interview.

All positions are subject to an enhanced DBS check and we require a minimum of two satisfactory employment references. Although shifts are offered on an ad hoc basis, work is constantly ongoing. (AGY)

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Advert

This is a permanent, onsite position



Torus is seeking an experienced and dedicated Extra Care Scheme Manager to join our team at Foundry Wharf, a purpose-built Extra
Care Scheme designed to support independent living for people aged 55 and over. In this vital role, you will lead the delivery of
high-quality housing management, housing support, and facilities management services, ensuring the scheme operates smoothly and
effectively.



Working collaboratively with an onsite care provider and other key stakeholders, you’ll take full responsibility for the
operational management and quality of services, supporting residents’ independence and enabling them to engage actively in
community activities. This role is essential in providing a flexible, empowering, and customer-focused environment that meets the
unique needs of each resident.



Responsibilities:

* Lead on a case management approach and to prioritise team members work load and provide statistical information relating to
performance, outcomes and ensuring that comprehensive records are maintained.
* Coordinate tenancy, letting and housing management services.
* Lead on the management of the allocation and letting of properties in accordance with the local authority’s lettings and
allocations policy to maintain a balanced community.
* Undertake sign-ups with new residents ensuring they understand their tenancy conditions.
* As part of the induction, ensure new residents can manage the safety and security of their accommodation successfully including
carrying out an inspection of the property.
* Facilitate monthly resident meetings and annual service charge meetings where required.
* Investigate and deal with breaches of tenancies and incidents of neighbour nuisance.
* Manage low level complaints received in accordance with the Groups complaints policy, escalating to Extra care Network Manager
were required.
* Co-ordinate services provided by other contractors and sub-contractors including repairs and maintenance.
* To ensure residents are offered opportunities to maintain and develop new skills by participating in a range of stimulating
health and wellbeing activities both on the scheme and in the wider community.



Skills & Experience:

* HND/Degree/Management qualification to level 3 or appropriate experience and training.
* Housing/Social Care Qualification or Membership of CIOH or Registered Managers Qualification.
* GCSE English and Maths grade C or to an equivalent standard.
* Experience of working in the housing and or social sector.
* Experience of working with older and or vulnerable people within a housing or social care environment.
* Understanding of the social, physical, and mental health needs of an aging population and the ability to promote their general
wellbeing and quality of life.
* Track record of completing assessments and developing support plans with targets and outcomes for clients.
* Track record of managing a case load multi agency working.
* Experience of crisis management, risk minimisation and of making decisions in difficult situations.
* Evidence of managing personal resilience when dealing with difficult situations and identifying mechanisms to deal with these.
* Experience of providing budgeting advice and budget planning with clients.
* Demonstrate a commitment to E&D in the workplace and in the delivery of services to customers in the scheme.
* Demonstrate a commitment to H&S to ensure safe operations and environment for staff and customers.
* Ability to use a range of ICT software packages and systems.




Interview Process:

Candidates will undergo in-person interviews, consisting of a competency-based interview.



Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

* Right to work verification
* Qualification certificate check
* 2x Completed references
* OH Health Questionnaire – Fit For Work
* DBS check (if required for role)
* Completion of all new starter documentation including signed T&C’s



Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.

About The Role
There are a few things that we look for in all our Support Workers, we would need you to…

be a good communicator (verbally and in writing)
be patient, confident and enthusiastic about caring for others
be able to use your own initiative
be able to work as part of a team
have flexibility to work a varied shift pattern to provide 24-hour support
share our AFG values
We don’t ask for any other relevant training or previous career in care as full training will be provided – you just need a willingness to learn and develop.

Your pay – our Support Workers receive a rate of £12.00 per hour for all worked hours. Once you are successful for a role with us, full details of your pay will be included in your written offer. As a ‘value based’ employer, the people that work for us genuinely care about the people they support and we are seeking likeminded people to join our AFG family. If you are passionate about caring for others and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

What are you shift patterns?
We work flexible shifts which may include Days, Waking Nights, Sleep ins and Weekends.
About Us
Being a Support Worker at AFG is a hugely rewarding role and could be your first step on a long and happy career in Health & Social Care.

So, what does a Support Worker do?

We have a vision to create a world where amazing people do amazing things every day. Our skilled and experienced teams work with every person we support to create a personalised, outcome-focused plans to achieve their aspirations.

Our Support Workers work in a variety of settings including community-based services (often supporting people in their own homes) to our Independent Hospitals or Adult Care Homes.

One thing that is common across all of our services is a focus on personalised support and tailoring our services to the needs and aspirations of the people we support with a diverse range of care needs (including Learning Disabilities, Physical Disabilities, Mental Health Concerns, Complex Care, Substance Misuse issues to name a few).

We value the people that work with us…

At AFG we recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you! In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development (including opportunities to undertake vocational qualifications) and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.

Proud member of the Disability Confident employer scheme

Your new company
Work for a well-known facilities service based in Kingsgrove.
Your new role

Direct and manage the allocation of works to their Service Delivery Partners (SDPs), including managing variation request protocols through both process and system.
Monitor and follow up on the progress of works to completion through our Works Management System (WMS).
Provide exceptional customer service at all times, ensuring customer satisfaction and addressing any issues promptly.
Ensure adherence to SDP safety protocols and handle escalations as per the established procedures.
Maintain accurate and up-to-date records of all maintenance requests and their progress in the client system.

What you'll need to succeed

Proven experience in data entry with a high level of accuracy.
Previous contact centre experience
Strong knowledge of CRM systems and MS Office.
Exceptional attention to

... Click here to view more detail / apply for Customer Service Representative

Live-in carer
Up to £140 per day*

Join our team of live-in carers working across Somerset, Devon and Cornwall. At The Good Care Group, we think there’s nowhere better for those who want to make a real difference. Here, we value your skills, respect your choices, and are committed to supporting you. Together, we’re improving the lives of those in your local area, one meaningful step at a time, by delivering outstanding care to our clients living in their own homes across the South West of England.

We will offer you:
- A choice of work pattern, so you can choose the rota that works best for you
- All UK travel expenses covered whilst in placement
- Annual salary review
- We aim to place you with a client within a 50 mile radius of your home to avoid travel disrupting your time off
- Pay based on your care experience, plus bank holiday enhancements and a workplace pension scheme
- Funded Blue Light Card - giving you access to discounts
- Ongoing training and development, including level 2 diploma in working in care services and a level 3 award in awareness of dementia
- Peer to peer support as part of our buddy scheme
- Employee Assistance Programme offering confidential advice and support
- An online Carer Community to stay connected, share advice and best practice
24/7/365 support from our central team
- 96% would recommend working with us to others (source: Glassdoor)
- CQC ‘outstanding’ team supporting you, 24/7, 365 days a year
- Free DBS for England
- Face to face induction training (with hotel accommodation and contributions to your travel included)

What does a live-in carer do?
As a professional live-in carer in the South West of England, you’ll provide personalised care that enables clients to stay in their own homes. We offer flexible rota patterns to help you balance work and personal life, and we welcome carers with at least six months of professional experience. You’ll stay with your client during your chosen rota pattern, caring for one person (or sometimes a couple) and following a tailored care plan. Duties include daily activities, personal care, condition management, and household tasks. You’ll typically work an average of 8–10 hours per day, with daily rates based on hours worked.

About you:
You’ll be someone who’s happy to talk, laugh and enjoy time with our clients, assisting them in their activities and encouraging them to live life to the full.
You might already be working as a live-in care assistant, or you might have professional experience as a support worker, care assistant in a residential or domiciliary care setting, or you might be a HCA working with the NHS. If you share our passion for quality care, we’d love to hear from you.

We’re looking for the following skills and experience:
- At least 6 months’ professional care experience gained in any care setting
- You must be able to provide us with proof of your right to work in the UK. We cannot assist with any sponsorship or visa requests – including those applying for a health and social care visa.
- You must be flexible to travel to your client placement (UK travel expenses covered)

*Pay will vary depending on your experience, the average daily hours worked and your chosen rota pattern.

The Good Care Group is part of a family of home care brands in the UK, including Oxford Aunts, Prestige Nursing & Care and Comfort Keepers (Ireland).

Please note any successful applicants for this role will be required to complete an
Enhanced DBS check for working with adults. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.

Are you an experienced Care Coordinator with solid planning, coordination, and problem-solving skills? Do you enjoy playing a key role in the continuous delivery of care to service users? Are you passionate, hardworking, and ready to explore a new career opportunity? If so, why not apply to join our dedicated team in St Helens, Merseyside. As a skilled Care Coordinator, youll already be used to managing a caseload of care packages and understand the varied nature and fast-pace of the role, along with all elements of associated care delivery. Youll apply your gained communication and relationship building skills to effectively manage rotas for your care teams, respond efficiently to any day-to-day changes and act as the first point of contact for service users, their families and other healthcare professionals. No matter which care setting youve obtained your Care Coordination experience in, youll be aware that no two days are the same, so youll already be able to evidence your adaptability and aptitude to work well under pressure, using your initiative and thinking on your feet. So, if you have the experience were looking for and youre passionate about care in the same way that we are, then wed love to hear from you! This is an office-based role, Monday to Friday, 9am 5pm but at times, travel across the Merseyside region will be required. Therefore, applicants must hold a Driving Licence and have access to a vehicle. You must also be committed to supporting the out of hours on call service, which is covered on a 1 weeknight per week and 1 weekend in 4 rotational basis across the team. We're offering a competitive salary between £29,460 - £35,460 per annum, which includes payment for on-call.There is also the opportunity to earn bonus of up to £2,000pa. What we can offer you: 25 Days Annual Leave, plus Bank Holidays An extra day off on your birthday* Bonus Scheme (up to £2,000 per annum) Loyalty reward programmes at 3 and 5 years* Refer a friend scheme Workplace pension Paid DBS No requirement to provide hands on care

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.

Please see full JD and person specification attached to the job advert - for more information on the role please contact the hiring manager.

**PLEASE DO NOT APPLY VIA THIS VACANCY. PLEASE CLICK ON THIS LINK448-SUPPS-6795017AND COMPLETE YOUR APPLICATION ON THAT VACANCY**



Do you want to be our first Board level leader for digital and data? Are you ready for the challenge of implementing the Government's mission to transform NHS care, by maximising digital care and care provided at home? If yes to both of those questions - we have the right role for you.



As a pivotal member of our executive team and Board, you will shape the development and implementation of our strategic vision for digital, IM&T, data, and business intelligence. We are currently in the process of developing a new group model between Cambridgeshire Community Services NHS Trust and Norfolk Community Health and Care Trust which will commence in April 2025, and as part of this we have been able to create this new role. Your impact will be felt across 3.2m people, covering half of the East of England.



In this role, you will lead the use and adoption of innovative technologies and approaches which deliver an improved patient experience; enhance the working lives of our people; utilise data to make informed decisions for continued service quality and improvement; and provide a secure digital environment.

With significant experience as a digital leader in a large and complex organisation, you will have the ability to inspire our people, push the boundaries of innovation and deliver high quality outcomes. You will need to be a team player and good at building relationships both internally with our clinicians and broader staff and with the partners we collaborate with.



If you are interested, please do reach out to discuss the role, with Matthew Winn, our Chief Executive via matthew.winn@nhs.net.



The selection process for this role will take place on 16-17 December 2024. 16th December you will take part in virtual stakeholder panel discussions with a face-to-face interview taking place on the 17th of December.



Closing date: 1st December 2024.



We look forward to hearing from you.

Find out more about working for our organisation here:

https://heyzine.com/flip-book/2565ae62eb.html

Job Purpose

The Chief Information Officer (CIO) will play a pivotal role in the Group’s leadership team. They will provide vision, professional leadership and strategic direction to achieve the Group’s aims and improvements in quality, efficiency and effectiveness.



The CIO reports directly to the Chief Executive Officer. They will be the lead expert responsible for delivery of the digital agenda within the Group, leading the use and adoption of new digital technologies and approaches including AI, deploying clinical benefits to gain productivity, enhance the working lives of colleagues and deliver improved patient experience. They will be able to work collaboratively with multi-professional clinical teams and administrative teams across all sites that make up the CCS and NCH&C Group model.



The CIO will work collaboratively with the ICS digital leadership teams across all the ICSs within the group footprint and play an active role in the development of digital strategy within them.



Key Duties and responsibilities



Corporate Leadership and Responsibilities


• As a member of the Group Board and senior management team, contribute to the strategic and operational agenda, with a key role in the shaping of clinical and corporate services to improve population health outcomes, reduce health inequalities and meet the priorities of the trust and its commissioners. Work collaboratively with colleagues to drive delivery and improvement.
• Actively contribute to the leadership of the Group, continually seeking to improve the safety, quality, sustainability and efficiency of services, to support the provision of excellent patient care.
• Provide necessary, accurate and timely information to the Group Board to assist its decision making concerning the finances and relevant investment decisions across the organisation.
• Comply with the Group’s standing financial instructions, standing orders, policies and the code of conduct for NHS managers.
• Ensure the Group’s legal and statutory obligations are fulfilled in line with governance requirements within the resources available to organisation.
• Create and maintain positive relationships with partners and external stakeholders to promote the trust and its services, encourages collaboration where appropriate.
• Participate in Executive On call.
• Work with other director colleagues to develop the Group’s reputation as a good employer, enhancing performance along with effective resource and skill utilisation. Take a lead role across the Group on specific issues/topics (as agreed with the Group Board annually).
• Maintain own professional and personal development.

Information Technology, Information Management and Information Security.


• Lead the development and implementation of the Group's Digital vision and strategy, championing the use of digital technology and practices.
• Oversee the maintenance and modernisation of the ICT infrastructure, identifying and mitigating any risks.
• Responsible for information management and information security
• Identify and effectively manage information governance related risks and information and cyber security issues, communicating the importance of this across the Group and engendering a collective responsibility.
• Ensure that the Group's digital related policies (including information risk management, cyber security, and business continuity) are contemporary and compliant with relevant regulation and guidance.
• Provide expert advice to the Chief Executive and the Group Board relating to Digital and Information issues, in particular highlighting both potential risks and opportunities for improving patient care and safety and Group performance.
• Ensure that digital initiatives are fully integrated with annual planning processes.

Digital Transformation and Innovation
• Responsible for the development and delivery of a Group Digital Transformation vision and strategy which also promotes digital skills and digital inclusion, ensuring it is aligned with the Trust’s strategic direction.
• In collaboration with executive colleagues, drive reform and support organisational change, fostering innovation and excellence.
• Manage the ongoing development of access to data for research, maintaining the highest standards of security and confidentiality.
• Participate in national initiatives and forums to raise the profile and reputation of the Group as a digital exemplar and to influence policy and funding allocations for the benefit of the Group, its health and care partners and patients.
• Work collaboratively across the Group, its partners and wider ICS’s to champion digital transformation.

Data and Analytics


• Enable a business intelligence led organisation, ensuring high quality data supports effective decision making and quality improvements
• Ensure that accessing, processing, reporting and presentation of information is underpinned by the requirement to provide high quality business intelligence that supports effective decision-making and quality improvements.
• Drive digital innovation as a change agent to enable clinically led digital transformation and move the organisation to be data driven.

Senior Information Risk Owner


• Lead the Trust’s information risk strategy and policy, ensuring exceptional data safety and compliance with relevant regulations.
• To lead at Board level the Trust’s Statement of Internal Control as it relates to information risk.

Directorate Responsibilities


• Lead and manage the directorate, ensuring exemplary leadership, development and achievement of the annual objectives for the directorate.
• Be an authorised signatory at director level and be responsible for the budget for the directorate.
• Support and deliver directorate contributions to organisational cost improvement plans and efficiency challenges


This advert closes on Sunday 1 Dec 2024

Proud member of the Disability Confident employer scheme

Applicants must be suitably qualified and experienced to specifically deliver step 2 / Psychological Wellbeing Practitioner work within an Talking Therapies service, with evidence of having completed an Talking Therapies improved low-intensity CBT course with at least one year post-qualification experience.

We are looking to find an enthusiastic and motivated Senior Psychological Wellbeing Practitioner (Senior PWP) to join our step 2 leadership team at Talking Therapies St Helens.

Talking Therapies St Helens is the provider of Talking Therapies primary care psychological therapies across St Helens and this vacancy here is for a Senior PWP (band 6) position. The role is a permanent post.

Applications would be welcomed from existing Senior PWPs wishing to broaden their Talking Therapies experience, as well as qualified PWPs who have experience of delivering supervision / supporting colleagues within a Talking Therapies environment.

The successful candidate will work alongside Team Leads, other Senior PWPs, and within the wider Talking Therapies St Helens leadership structure to ensure support and guidance is given to the step 2 workforce and the needs of the patients of Talking Therapies St Helens serves are being met.

The post-holder will be expected to:

- Support the development of the Step 2 provision within a high pressured environment
- Hold a reduced low intensity caseload and deliver evidence based interventions to clients in one-to-one and group settings
- Be familiar with different cultural backgrounds and ages, using interpreters when necessary and be committed to equal opportunities.
- Develop, support and deliver training in innovative practice to Step 2 practitioners, and other workers qualified to act in Low Intensity worker roles
- To develop the service and provide awareness raising with colleagues from external statutory and non-statutory organisations
- To take a lead role in a key area of Step 2 development across the Talking Therapies St Helens service which may include work with long term conditions, older adults, or groups/courses
- Support the development of links with Primary Care, Secondary Care, GP’s and service users in non-statutory organisations, especially services supporting minority groups
- Provide clinical case management and clinical skills supervision to Step 2 Psychological Wellbeing Practitioners and trainees

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

The post-holder will be expected to:

- Support the development of the Step 2 provision within a high pressured environment
- Hold a reduced low intensity caseload and deliver evidence based interventions to clients in one-to-one and group settings
- Be familiar with different cultural backgrounds and ages, using interpreters when necessary and be committed to equal opportunities.
- Develop, support and deliver training in innovative practice to Step 2 practitioners, and other workers qualified to act in Low Intensity worker roles
- To develop the service and provide awareness raising with colleagues from external statutory and non-statutory organisations
- To take a lead role in a key area of Step 2 development across the Talking Therapies St Helens service which may include work with long term conditions, older adults, or groups/courses
- Support the development of links with Primary Care, Secondary Care, GP’s and service users in non-statutory organisations, especially services supporting minority groups
- Provide clinical case management and clinical skills supervision to Step 2 Psychological Wellbeing Practitioners and trainees




This advert closes on Sunday 17 Nov 2024