Total 281 Customer Service job vacancies

職位描述

• 透過電子郵件或從客戶系統下載接收客戶預期訂單或確認採購訂單(PO)。

• 跟進較短的交貨時間或緊急零件，並從生產計劃員處獲得交貨日期的確認並回覆客戶。

• 在系統MERP 中上傳預期訂單或確認採購訂單。

• 向生產計劃員發布作業單

• 準備DOIL（每日出貨清單）並傳遞給倉庫部門。

• 遵守顧客採購訂單到期日或JIT（準時制）。

• 為了跟進貨物是否按時交付，請與生產計劃者檢查任何未完成的零件。

• 向客戶發出所提供服務的客戶服務評估表。

• 從客戶/行銷部門接收新的/修改過的藝術品資料/膠卷/樣品打樣/圖面。

• 收到來自行銷部門的產品開發資訊表(PDIS) 並傳遞給CTP。

• CTP收到客戶的主卡批准或確認產品詳細資料填寫PDIS後，將傳遞給CS

• CS 將會將 PDIS 系統更新為 TSMRS，以發佈作業單

• 更新系統中的報價。

• 按時跟進客戶要求的樣品提交日期。

• 在需要時執行任何其他職責和臨時任務

要求

• 成熟的客戶支援經驗或作為客戶服務代表的經驗

• 強大的電話聯繫處理能力和積極傾聽

• 熟悉CRM系統與實踐

• 顧客導向和適應/回應不同類型角色的能力

• 優秀的溝通和表達能力

• 能夠同時處理多項任務、決定優先順序並有效管理時間

• 高中文憑

• 如果沒有任何經驗，也將被考慮，因為將提供培訓

津貼和福利

• 休閒著裝要求
• 定期團隊活動
• 事假
• 個人發展機會

About This Role:

As a Management Support Executive, you will be responsible for ensuring the smooth administration and success of the Operations department.

You Will Work On:

• Assisting to ensure Accounting Superhero’s services are delivered timely, on budget and complement to client’s standards and expectations.
• Assisting clients to consistently adhere to project deadlines laid out by clients.
• Assisting the head of department in managing the departmental strategies and administrative work of the department.

Responsibilities:

• Liaise with clients and ensure that clients have a positive experience;
• Prepare engagement contracts and roll over of contracts;
• Ensure clients’ onboarding tasks are completed smoothly;
• Be a Liaison Officer between Operations department and clients;
• Keep track of clients on monthly plans and ensure renewal done before contract expiry;
• Assisting the managers to ensure all clients’ deadlines are tracked and assist in coordinating jobs within Operations department so that clients’ deadlines are met;
• Assist to prepare and catalogue the SOPs for the Operations team;
• Ensure SOPs are updated timely;
• Assist in monitoring the compliance of work are carried out to the SOPs;
• Ensure clients' communication are being attended to by Operations department;
• Report directly to Operations Supervisor on jobs status
• Assist to keep track of all open jobs as well as jobs billings;
• Prepare management reports;
• Keep track and report of department's KPIs;
• Assist in the planning and executing projects related to Operations department;
• In charge of clients’ accounting records movements;
• Liaise with all relevant departments on operational and clients’ matters;
• Support the Operations team where required;

You will also be involved in other tasks as may be assigned or allocated to you by your supervisor/reporting officer from time to time including any administrative matters.

Requirements:

• Candidate must possess at least Bachelor’s Degree in Business Administration or related field
• Required language(s): English
• At least 1-2 year(s) of working experience in the related field is required for this position
• Comfortable liaising with clients
• Understanding of office management and basic accounting procedures
• Able to work independently and as a team
• Able to meet deadlines
• Have a good interpersonal and analytical skills, and
• Have strong work ethics.

Accounting Superhero Benefits:

Exact benefits vary depending on location. That said, all our employees receive the following:

• Group Hospitalization & Surgical Insurance
• Base of 10 days paid annual leave and 14 days medical leave.
• Private medical reimbursement (subject to annual cap).

Perks & Benefits

• Regular team activities
• Group hospitalisation & surgical insurance
• Medical reimbursement
• Personal development opportunities
• Remote work entitlement, upon request

關於這個角色：

作為管理支援主管，您將負責確保營運部門的順利管理和成功。

你將致力於：

• 協助確保會計超級英雄的服務按預算及時提供，並滿足客戶的標準和期望。
• 協助客戶始終遵守客戶規定的專案期限。
• 協助部門主管管理部門策略和部門行政工作。

職責：

• 與客戶聯絡並確保客戶獲得正面的體驗；
• 準備訂婚合約並延期合約；
• 確保客戶入職任務順利完成；
• 擔任營運部門與客戶之間的聯絡官；
• 追蹤客戶的月度計劃並確保在合約到期前完成續約；
• 協助經理確保追蹤所有客戶的最後期限，並協助協調營運部門內的工作，以便滿足客戶的最後期限；
• 協助營運團隊準備和編目SOP；
• 確保SOP及時更新；
• 協助監督工作是否符合標準作業程序；
• 確保營運部門專注於客戶的溝通；
• 直接向營運主管報告工作狀態
• 協助追蹤所有空缺職位以及職位帳單；
• 準備管理報告；
• 追蹤並報告部門的KPI；
• 協助營運部門相關專案的規劃與執行；
• 負責客戶的會計記錄變動；
• 就營運和客戶事務與所有相關部門聯絡；
• 根據需要支援營運團隊；

您還將參與您的主管/報告人員不時分配給您的其他任務，包括任何行政事務。

要求：

• 候選人必須至少擁有工商管理或相關領域的學士學位
• 所需語言： 英語
• 該職位需要至少1-2年相關領域的工作經驗
• 與客戶輕鬆溝通
• 了解辦公室管理和基本會計程序
• 能夠獨立工作和團隊合作
• 能夠準時完成任務
• 具有良好的人際交往和分析能力，並且
• 具有強烈的職業道德。

會計超級英雄的好處：

確切的好處因地點而異。也就是說，我們所有的員工都會收到以下訊息：

• 團體住院及手術保險
• 基本上為 10 天有薪年假和 14 天病假。
• 私人醫療報銷（受年度上限限制）。

津貼和福利

• 定期團隊活動
• 團體住院及手術保險
• 醫療報銷
• 個人發展機會
• 根據要求提供遠距工作權利

Requirements : 

• Candidate must process at least Secondary School/SPM or above.
• Computer literate and knowledge in Microsoft Office(Word/Excel/Outlook/Powerpoint).
• Language required: English, Bahasa Malaysia, or Mandarin is an added advantage.
• Fresh graduates are encouraged to apply. Working experiences is an added advantage.
• Possess own transport and willing to travel (Klang Valley).
• Good communication skills. 
• Independent & multi-tasking. 

Responsibilities :

• Position for Outdoor.
• Able to handle customer enquiry and prepare quotation to client in a timely manner.
• Able to assist manager in sales and marketing matters.
• Assist in all sales activities and work as a team to achieve sales objectives.
• Monitor delivery and coordinate with logistic team and correspond with customer on delivery status.
• Responsible in maintaining good business relationship with clients by providing support, guidance and recommending solutions.
• Compiling monthly sales reports. 
• To carry out other duties & responsibilities assigned by the company as and when necessary

Perks & Benefits

• 5 working days
• Incentive & Allowance
• Performance Bonus
• EPF, Socso & EIS
• Company trips
• Group Personal Accident and Hospitalize insurance
• Open culture
• Personal development opportunities

Responsibilities:

• • To follow up closely with customers regarding their payment from time to time as required.
  • To report daily survey results to the team leader.
  • Assist customers regarding product knowledge and payment procedures.
  • Educate customers to make payment promptly.
  • Deliver good customer service and maintain high professionalism during negotiation with customers.

Requirements:

• • Possess SPM, STPM, Diploma or Degree in any field.
  • Preferably possess 1 – 2 years related working experiences.
  • Experience in Credit Recovery is an advantage.
  • Good communication and negotiation skills in English and Bahasa Malaysia are must.
  • Pleasant personality and able to work with minimum supervision.
  • Fresh graduates are encouraged to apply.
  • Able to work under pressure.
  • Possess own transport(motorcycle) and has valid driving license.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code

1. 客觀的
   • 與FS Curtis 和FS Elliott 團隊成員合作，協調和領導現場服務技術人員進行各類空氣壓縮機和空氣處理設備的售後現場服務活動，現場服務活動包括測試和調試、服務、維護、修理、升級和故障排除。
   • 透過高品質的現場工作，維持良好的客戶關係並提高客戶滿意度。

1. 職位描述
   • 進行、提供協助並領導服務團隊成員進行各種類型的空氣壓縮機現場服務活動，包括：啟動、大修/維修、維護和故障排除。
   • 為馬來西亞各地的通路合作夥伴和客戶提供故障排除和技術支援。在台灣或中國經驗豐富的技術顧問的指導下執行任務。
   • 跟進客戶的保固索賠、解決和/或推薦解決方案。
   • 安排並完成服務和維護計劃。
   • 為客戶和通路合作夥伴開展培訓計畫。
   • 發布與壓縮機相關的技術報告並向其他部門提供回饋以及製定和執行改進解決方案
   • 履行管理層指派的其他相關職責。
2. 工作經驗

• 該職位需要至少 5 年相關工程領域的工作經驗。
• 所需技能：機械和旋轉/工業機械維護/修理。

1. 要求

• 候選人必須至少擁有任何技術領域的學位。
• 最好是工程機械/汽車或同等專業的高階主管。
• 擁有良好的駕駛執照，能夠在公司範圍內操作堆高機。
• 流利的英語和普通話（閱讀、寫作和口語）； Microsoft Office 軟體的工作知識；有ERP經驗者佳。
• 強大的口頭和書面溝通技巧，包括專心傾聽和清晰有效地傳達訊息的能力。
• 展現解決問題和過程分析的能力；良好的判斷能力，能夠及時做出正確的決定。
• 解釋技術圖/圖表的基本知識。

1. 性格

• 良好的工作態度和堅持不懈地追求自己的目標。
• 強烈以客戶為中心。
• 以結果為導向，明確地關注給定的任務。
• 具備創新解決問題能力的分析型人才。
• 必須能夠獨立工作並具有團隊合作精神。
• 注重細節，組織嚴密，能優先考慮職責和責任。
• 自我激勵、足智多謀、適應能力強；能夠在以團隊為中心的環境中獨立工作。

1. 績效評估

• 現場服務工作、問題解決與客戶滿意度

1. 工作站

• 總部位於莎阿南，願意前往馬來西亞各地為服務團隊、分銷管道和最終客戶提供支援。

1. 薪資待遇

• 基本工資
• 站外餐補
• 就業激勵
• 目標激勵
• 年終獎金

1. 其他的

32歲以下優先。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 有薪培訓和發展
• 繼續教育津貼

Job Description:

• Deliver high-quality contact verification and update system accurately upon telephone interview with applicant.
• Deliver high-quality assessment skill to detect fraud document and information given.
• Deliver high quality account approved with low delinquent rate.
• To equip with credit policies, standards and guideline for credit judgment.
• To comply with company’s guidelines and procedures for all product credit schemes.
• To ensure confidentiality, integrity, availability of all AEON’s information assets are protected.
• To work closely the team members to complete tasks within stipulated time.
• To perform and meet assigned Key Performance Index.

Job Requirements:

• Diploma or Degree in Finance/Accountancy/Banking/Business or equivalent.
• Fresh graduates are encouraged to apply for this job.
• Minimum 1 year in Credit Assessment and/or credit evaluation experiences is advantage.
• Team player with ability to work well under pressure and to adapt in a fast paced working environment.
• Strong in analytical/leadership skill and good interpersonal.
• Good knowledge of Microsoft Word, Excel, Power Point etc

Perks & Benefits

• Nearby public transport
• Casual dress code

Job Description

• Manage Credit Card Finance Operation Function, to ensure that Settlement to Merchant and Card Scheme by timely basis;
• Manage Loan Financing Function, ensure that proper reconciliation being carry out by timely basis;
• Lead the accounting department and ensure that all the expenses recognize (ie accruals, prepayment and fixed assets) on time.
• To review month end account closing and perform analysis on fluctuation.
• To ensure that periodical closings, reports, ledgers reconciliation are prepared accurately and reviewed in a timely manner.
• Support respective Stakeholder on Credit Card and Loan Financing operation, providing recommendations or problem solving as and when required.
• To manage Strategic Department, review monthly management reports, Department Performance Reporting to respective Business Unit.
• To support in preparing variance analysis on performance as well as cost analysis for difference types of meeting purposes.
• Ensure financial records are maintained in compliance with accepted policies and procedures.
• To work closely with Internal and external auditors. 
• Ensure compliance of Finance processes and initiate operations efficiency improvement to existing processes if required
• To comply with policies and procedures, clear desk policy, store P & C information in locked place, shred unwanted documents; be mindful of internet/email usage, security and proprietary information to reduce the risk of security breaches.
• Support the company’s business direction and growth

Requirements:

• Degree holder in Accounting / Finance and/or professional accounting qualification in ACCA, CIMA, CPA or MACPA.
• Minimum 10 years of relevant experience with established companies and/or reputable audit firms.
• Proficiency in all aspects of financial processes
• Keep abreast with changes in financial reporting standards
• Ability to work under pressure and meeting tight deadline.
• A good team player, strong in Finance Operation skill and leadership skills
• Think out-of-box and recommend alternative solutions for challenges encountered.

Perks & Benefits

• Performance bonus
• Nearby public transport
• Central location
• Smart Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

• To sell and cross-sell Personal Loan & Credit Card products.
• To ensure that all applications are in proper order prior to submission for approval.
• To create opportunities and strategy to develop new sales and consistently increase individual or team achievements.
• Ensure high standard of customer service in line with the quality and standards set by the Company.
• To have best practice in all related compliance and regulatory requirements.

Perks & Benefits

• Medical insurance
• Personal leave
• Dental insurance

IT Technical Support Engineer are mainly responsible for the smooth running of computer system and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but you'll generally need to:

Job Responsibilities :

- install and configure computer hardware operating systems and applications

- Monitor and maintain computer systems and networks

- Discuss with colleague or clients through a series of actions, either face to face or over the phone, to help set up systems or resolve issues

- Troubleshoot system and network problems, diagnosing and solving hardware or software faults

- Replace parts as required

- Provide support, including procedural documentation and relevant reports

- Follow diagrams and written instructions to repair a fault or set up a system

- Support the roll-out of new applications

- Set up new users' account and profiles and deal with password issues

- Respond within agreed time limits to call-outs

- Work continuously on a task until completion (or referral to third parties, if appropriate)

- Priorities and manage many open case at one time

- Rapidly establish a good working relationship with customers and other professionals, such as software developers

- Test and evaluate new technology

- Conduct electrical safety checks on computer equipment

Requirements:

- Candidate must possess at least Professional certificate

- Diploma / Advance / Higher / Graduate Diploma in Computer Science / Information Technology or equivalent

- At least 2 Years of working experience in Server Maintenance Services, Networking & Hardware Firewall or related IT knowledge with L1 & L 2 Level and above

- Possess driving license with own transport (preferred car)

- Willing to travel outstation when required

- Required language(s): English, Bahasa Malaysia and Mandarin

- Aggressive, self-disciplined and good communication skills

- Excellent service-oriented attitude towards the customer

- Willing to learn adn follow instruction from superior, able to work in a team and independently

- Full time position

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

• Call to consult and convince customers to use the right products and close the order according to the data the customer has demanded. (Leads provided by company).
• Manage / store customer information on the company system.
• Take care and support close customers, provide preferential programs for customers to increase sales.
• Completing the assigned KPIs as prescribed.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities
• Paid training and development

• Assist in the development and implementation of digitally led marketing plans to achieve growth ambition for online customer acquisition of assigned portfolios/businesses.
• Work closely with the team to support initiatives that drive new customer base through first product onboarding of credit cards or personal financing - increase customer conversions and generating qualified digital leads.
• Collaborate in efforts to grow downloads, usage, and awareness of the AEON Wallet app and other AEON Credit products and services.
• Stay abreast with the knowledge of marketing trends, developments, and best practices to uphold the brand’s competitive advantage.
• Support effort to grow market segmentation & targeting for each assigned product line/channels.  
• Familiarize with the target segments and opportunities within the existing customer base to improve migration to digital services.
• Work hand-in hand in ideating & implementing a cohesive digital marketing strategy across all social media handles, ensuring alignment of communications and messaging across all digital platforms.
• Assuring the effectiveness of digital marketing initiatives through tracking and analysis of campaign results with the aim to optimize and to scale at large.
• Support the process of developing all credit card usage campaign collaterals.

Job Requirement

• Degree or other suitable qualification, preferably in Marketing 
• Minimum 5 years of relevant working experience in a digital marketing capacity, preferably within the financial or banking industry.
• Foundationally strong digital marketing analytical skills including confidence with traditional touchpoints.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

Location: KL ECO CITY

Position Overview:

We are seeking a dedicated and proactive Customer Support Executive to join our team. The successful candidate will play a crucial role in enhancing the effectiveness of our job postings by reviewing those with low applicant rates, conducting manual sourcing, and actively engaging with candidates across various platforms.

Key Responsibilities:

• Review Job Postings: Analyze job postings with low applicant responses and identify areas for improvement.
• Manual Sourcing: Utilize interviews and external databases to identify and attract potential candidates.
• Cross-Platform Posting: Share job openings on collaborative platforms, social media, and other relevant channels to maximize visibility and reach.
• Candidate Engagement: Actively reach out to candidates to share job opportunities and capture their interest, providing information and answering queries to encourage applications.
• Reporting: Maintain records of outreach activities and applicant responses to optimize sourcing strategies.

Qualifications:

• Proven experience in customer support, recruitment, or a related field.
• Strong communication skills, both verbal and written, with the ability to engage and influence candidates.
• Familiarity with various sourcing platforms, social media, and job boards.
• Detail-oriented with strong analytical skills to assess job postings and applicant trends.
• Ability to work independently and collaboratively in a fast-paced environment.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code

Below is a glimpse of what you will do

• To sell/promote Credit Cards & Aeon Member Plus Card product.
• To ensure all applications are in proper order prior to submission for approval.
• To create an opportunities and strategy to develop new sales and consistently increase individual or team achievements.
• To ensure high standard of customer service in line with the quality and standards set by the company.
• To have the best practice in all related compliance and regulatory requirements (Do’s and Don’ts).
• To deliver high customer-oriented service level.

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture

• To monitor merchant sales performance
• To identify and develop new account.
• To create and build up good relationship between organization and merchant to create loyalty business partner.
• To handle merchant / customer complain and feedback to management for operation improvement.
• To gather market information such as competitor activities and customer behavior.
• To conduct training to merchant.
• To handle & follow up merchant’s complaints & feedback.
• To ensure sufficient form and POP at merchant as well as ensuring maximum market exposure.
• Negotiate with merchant in order to get best solution which benefit both company and merchant.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Central location
• Casual dress code
• Medical insurance
• Personal leave
• Open culture