Total 7 Senior Executive level Education / Training job vacancies in Moreton in Marsh - Fire Service College

• Instruct BASIC and advanced immigration courses.
• Design, develop, and revise course content.
• Maintain and assure specific course content is current, technically accurate, sound and consistent with established agency goals and operational policies.
• Conduct independent research on immigration policy or procedural changes mandated by recent legislation and/or precedent decisions in order to update assigned course modules and maintain subject matter expertise.
• Modify and prepare lectures, exercises, and job aids using adult learning methodologies that correspond with the abilities and demonstrated progression of the student to ensure instruction is adequately understood.
• Manage or coordinate classroom activities by providing technical and program guidance to students and instructors in such areas as attendance, academic issues, scheduling, special accommodations and ceremonies.

[What you will be working on]

The Customer Relations (CRR) department performs the Corporate Communications role at the College. It oversees matters related to college event management, marketing communications as well as school/corporate visits as part of networking and outreach endeavours.

As a Head/Senior Officer, you will be expected to:

- Manage the operations of the Experience ITE Centre - a centre set up to promote the ITE brand of education to secondary school students

- Promote and market ITE courses to secondary school students, through outreach efforts and programmes

- Plan, manage and support projects related to events for outreach to students, teachers and parents through career fairs, talks, workshops and learning journeys

- Manage student leaders in relation to the promotion of the College

- Aid in the College’s social media engagement efforts

- Assist with other CRR-related functions including branding and promotion campaigns as well as coordination efforts with regards to the hosting of international visitors.

[What we are looking for]

- You are a team player with minimum 2 years’ experience working either in outreach, marketing or corporate communications.

- You should possess good interpersonal and communication skills, able to project manage, multitask and cope well under pressure.

- You believe in and enjoy working with young adults,

- Those who are well-equipped to analyse customer interactions and feedback, identify patterns and trends, and make data-driven decisions to improve customer satisfaction and overall performance indicators, will be considered favourably. 

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

You will be required to:

• Lead and supervise a team of support staff in day-to-day operations, key systems and customer service touch-points (Counter, Call Centre and Email), and any new touch-points created
• Execute daily work at assigned touchpoint(s) through understanding of customer service policies, work processes and use of systems (e.g. Telephony, Customer Relationship Management, Queue Management, etc.)
• Attend to customer feedback, complaints and compliments
• Coordinate and liaise with various stakeholders (internal/external) for intakes and support department projects and prepare related reports for submission.
• Help manage the social media platforms and QSM system.
• Assist and support any other projects/events/duties as assigned within the department

[What we are looking for]

• You should be a team player with at least three years’ experience in the service industry
• You should be IT Savvy with a knowledge of CRM systems, have an affinity for learning, exploring and applying technological and digital solutions to the workplace
• You should also have proven administrative and organisational skills, as well as excellent interpersonal, written and oral communication skills
• You should be able to lead/supervise a team of support/counter staff

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

Responsibilities
1. Contribute to the development and implementation research projects.
2. Extract, transform and load data from multiple-sources
3. Conduct data analysis to address queries from stakeholders.
4. Prepare and tailor research reports and publications for a range of stakeholders (e.g., academic experts, policy-makers, public).
5. Manage research team in training of research assistants and supervising the collection of longitudinal data
6. Undertake administrative tasks related to the research project.
7. Organise research-related networking and dissemination activities (e.g., seminars, workshops, communities of practice).

[What we are looking for]

Personal Competencies:
• Demonstrable experience in tailoring written communication to a diverse range of stakeholders

• Strong project management and organisational skills. These include:
- Work planning and time management,
- Multi-tasking and working under time pressure from multiple stakeholders,
- Communication skills,
Working both independently and as a member of a team.

Skills & Knowledge:
• Excellent in quantitative and/or qualitative research methods.

• Proficient in the use of analytic software (e.g., SPSS, R, Mplus, Stata, etc).

Experience:
For the senior research specialist position, at least three years of research experience is required.
• Experience in managing and/or leading research projects is a plus.

[What you will be working on]

Your key responsibilities include:

• Evaluating students' applications for financial assistance schemes

• Advising students and their parents on fee payments and plans

• Liaising with external agencies on bursaries, career-counselling, student insurance, surveys and other student-related matters

• Organising student activities and programmes

• Liaising with self-help groups for our students' welfare

• Overseeing the production of our students' concession and other cards

[What we are looking for]

• At least 3 years of working experience

• A team player with good interpersonal, organisation and communication skills

• Ability to work under pressure, prioritise tasks and meet deadlines

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

Job Summary

Accountable for the identification, development and training needs for the Customer Service organization by consulting with the leaders of Enterprise Operations, Market and Product Development, Product Administration and the other business units (e.g. Medicaid, Individual). Will design, develop, implement and deliver curriculum to meet the current and future needs of Customer Service. This will include instructor led as well as e-learning (e.g. Computer Based Training). Develop and deliver company-wide product training and New Employee Orientation.

DIRECTION EXERCISED:
Will be responsible for mentoring Customer Service Training Specialist, Supervisors, Leads and Coordinators.

Essential Functions

• Develops, implements and evaluates educational / training strategies, including such methodologies as coaching, facilitation, developmental experience, and mentoring.

• Research, assess and analyze employee / CS organizational structure, needs and processes, utilizing available information and soliciting additional information through focus groups, interviews, and consultation with CS leadership team and business analysts, etc.

• Complete detailed needs analysis and redesign training flows and methods for delivery for both foundation/core and product specific (e.g. PPO, H.S.A., etc.) training. Review of existing curriculum and determine appropriateness of “student-lead” e-learning versus Instructor-led training.

• Create facilitator guides with Trainer checklists.

• Create scenario/case study exercises, quizzes, role play activities.

• Develop certifications process and tools for new hire and refresher training.

• Build a Trainer toolbox with facilitation aids and conduct Train The Trainer (T3) sessions demonstrating adult learning techniques.

• Seeks and hires vendors and manages participant’s timeliness and budgets to develop CBT’s, videos or tutorials.

• Implement a training approach that is consistent, flexible, relatable, hands-on, scalable and fun utilizing adult learning techniques.

• Develop and administer feedback mechanisms with learners, leads and supervisors after 60 days in the job to create process improvements and continuously refine content and approach.

• Work closely with Customer Service leadership and Quality Assurance team to support improvement of consumer experience related to survey feedback.

• Review all misquotes and management review cases and perform root cause analysis (RCA) and make process improvement recommendations.

Qualifications

Required:

• Bachelor's Degree in Business, Human Resources, Education or other related field (or equivalent)

• 5 years of relevant experience experience in developing and implementing organizations-wide learning curriculum.

• One of the following certifications:

• Certified Coding Specialist (CCS) - AHIMA American Health Information Management Association Coding or

• Certified Professional Coder - AAPC American Academy of Professional Coders Coding or

• Certified Outpatient Coder (COC) or

• Registered Health Information Technician (RHIT) - AAPC American Academy of Professional Coders or

• Registered Health Information Administrator (RHIA) - AHIMA American Health Information Management Association

Preferred:

• Master's Degree in related field

• 2 years of relevant experience experience in managed care and/or health care

• Public speaking experience

• Training experience in a call center environment with a strong focus on customer service excellence

• Demonstrated ability in training needs assessment, design, development, deliver and skills evaluations

• Certified Documentation Improvement Practitioner (CDIP)

• Certified Clinical Documentation Specialist (CCDS)

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CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

Job title:

Job Description:

What you will be doing:

• Providing a professional teaching capability to support learning and development across the range of FSC Resilience courses, fire & rescue service qualifications and wider private sector training

• Managing specific work streams, such as course development and reviewing/updating documentation.

• Assisting in the coordination of the allocation of staff and resources to the programmes and courses

• Undertaking the duties of a senior instructor including delivering feedback to delegates, oral and written and act as a syndicate lead as and when required.

What we are looking for:

• Previous teaching experience within firefighting

• Previous experience in local authority Fire & Rescue Service is desirable

• Level 3 education and training qualification (Capita will support you in gaining this if you don't have already

• Excellent communication, both verbal and written

• Basic understanding of IT Systems experience (MS Office)

About Fire Service College:

The Fire Service College is a leading organisation for fire prevention and protection and response, providing assessed, accredited and assured fire and multi-service training for emergency service professionals globally.

With over 40 years’ experience in delivering fire and rescue training internationally, we specialise in equipping today’s firefighters and other emergency responders with the best possible skills and training to learn the latest techniques and procedures. Our unique incident ground, at one of the premier fire training venues in the world, coupled with our expert instructors, provides the opportunity for our learners to train and exercise in a realistic and challenging environment, for a learning experience that is second to none.

What’s in it for you?

• Offering a salary of up to £38,160

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

• Free Onsite accommodation when working onsite

• Opportunity to upskill and gain further qualifications

• Subsidised canteen, bar and gym facilities onsite

• Free parking onsite

• Better work life balance

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website

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