Total 12 Manager level Education / Training job vacancies in Swan Hill, Victoria

If you’re a high school science teacher, the name Stile might ring a bell. 

With an ever-expanding community of Stile schools in Australia, we’re looking for an experienced leader with a passion for improving scientific literacy around Australia to join the team in Melbourne. This role involves leading the team responsible for both selling Stile to new schools and maintaining relationships with existing schools.  

About Stile

We have a vision for more interesting, rigorous and inclusive science education for Australian students. Imagine a world where mundane tasks like lesson planning are taken care of, and teachers are offered plenty of support to be full-time classroom superheroes! Stile is Australia’s only complete, end-to-end program for Years 7-10 science. It offers meticulously crafted lesson-by-lesson teaching plans, printable revision resources, videos, questions, simulations and practical activities. It’s what we wish we had when we were teaching. Built upon our world-class teaching and learning platform, Stile is updated weekly with the latest in science and technology.

At our foundation, we encourage kids to think critically about the world around them and make evidence-based decisions for themselves and their community. For more information, have a read of our ‘why’.

1 in 3 schools in Australia use Stile! We expect this number to continue to grow in the coming years. That's quite some reach, and it's a responsibility we take very seriously.

The Stile team is made up of 70 incredible teachers, scientists, artists and engineers who genuinely care about, and are working towards, improving scientific literacy amongst our young citizens.

That’s where you come in.

About the role

This leadership position will be responsible for growing our community of schools around Australia. Leading a team of five talented, experienced educators and sales team members, you will constantly look for ways to grow our impact in Australia, your success metrics will be sales and retention in Australia. 

This position is perfect for someone with a passion for education and leadership experience who is looking to expand their impact and enhance the education of tens of thousands of students. It combines working from Stile HQ with visiting schools and team members around the country. 

This is a sales leadership role, but it’s a sales leadership role like no other. It’s fun, light and centred around a genuine mission to better science education. 

How you’ll spend your time

• Leading our Schools team 

Our Schools team is the face of Stile and it will be your responsibility to lead them to achieve amazing results. This might be through finding efficiencies within existing processes, working with the marketing department to generate innovative sales campaigns, digging deep into data with the operations team to find solutions or working with our support team to understand how best to help Stile teachers. Overall, you’ll be driving the team to ensure we meet our sales and retention targets. 

• Developing plans so all diocese and school leadership around the country know who Stile are and how we can help them. 

With so many schools around the country already using Stile, you will be thinking of innovative ways to scale our impact. One of these ways will be through establishing and maintaining relationships at the diocese and school leadership levels. Deeply understanding the importance of High-Quality Instructional Materials will be critical to having these important conversations. 

• Working with the science education leadership team to build community around Australia 

We’re privileged to be the core science resource in many schools around Australia. We want to use our position to have a positive impact, and help build communities of science teachers and leaders around Australia. As Head of Schools you will be spearheading our efforts to bring teachers together to improve practice and create lasting connections. 

• Continuing to hone your own skills and knowledge  

We’re life-long learners at Stile, so we’re always looking to improve our practice. You’ll find yourself reading up on the latest negotiation strategies, or learning about the latest trends in education technology. You can also expect to spend time peer-reviewing work with your colleagues, ensuring we’re always delivering the best possible service.


A couple of Stile-ists having a cracking time on the road in the Stile Sylla-bus!

A bit more about you

• You’re a driver and self-starter who is both likeable and empathetic. You’re a strong communicator who can build positive relationships and really put yourself in someone else’s shoes, understand their problems and work to help fix them. 
• You're eager to learn. Super eager. You soak up feedback, incorporate it, and are constantly driven to be better. 
• You’re a proactive, strategic hard worker who gets stuff done. You’re motivated to work independently but love contributing in a team environment. 
• You have experience in leading teams to achieve amazing results. 
• You’re knowledgeable about science education and you’re across the latest trends in education technology and pedagogy. 
• You’re excellent with systems, data and processes and you’re super organised! 
• Sales experience, especially in the edu-industry, is a bonus but not essential, as is experience with Salesforce. 

At Stile, we are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t perfectly align with all of the points above, we encourage you to apply anyway. You may be just the right candidate for this or another role.

What’s in it for you

• Colleagues worth working with. You’ll join an amazing 70-strong team of teachers, scientists, artists, and engineers. We hold ourselves and each other to a high standard and love what we do.
• Working on something that really matters. In partnership with teachers, we’re coaching students to become problem solvers and critical thinkers. We believe that with a strong command of science, tomorrow’s citizens and leaders are set up to sort the misinformation from the facts.
• Support always. Stile is its people, and it’s important we are creating an environment where you’re supported, happy and able to do your best work. We have strong management and feedback frameworks and a great benefits program. Check it out here.
• Flexibility. We expect you to work hard, but you’ll have flexible hours and be the master of your own schedule. There’s no rigid timetable to adhere to.
• Your own professional development. We’re lifelong learners here at Stile. In addition to teaching you everything you need to know to succeed in this role, we provide a generous PD allowance.

Hours and location

This is a full-time, permanent role based in our Melbourne office. When you’re not on the road, you will work from Stile HQ.

Work hours are flexible but generally follow a 9-5 schedule. Usually, school visits and PD sessions run before or after school or anywhere in between.

You’ll regularly be driving to schools, so you’ll need your own car (don’t worry, we cover your expenses). Semi-regular travel will be required around Australia to visit your team.

Sound interesting?

Great! We want to know more about you, so read the details below then click apply and ensure you provide that cover letter to show you’re great at following the details. 

• A cover letter addressed to Clare Feeney (no more than a page) explaining why you're going to smash this role out of the park. Include a paragraph on which Behaviours of an Effective Stile-ist most resonate with you or which you disagree with and why.
• Your resume
  
  

Do you have questions about our hiring process? You can find the answers here, or feel free to email us. We can't wait to hear from you!

No recruiters please.

A Science Subject Leader is Required in Burgess Hill - Please read on...

An exciting opportunity awaits a passionate and highly effective educator to join the Leadership team as the Head of Science. This role involves leading the delivery and assessment of the Science Curriculum across both Primary and Secondary phases. The successful candidate will oversee and monitor the Science Department across all areas of the multi-site school, playing a crucial role in delivering and modelling high-quality lessons. This position offers the chance to broaden the students' access to a comprehensive and balanced curriculum. The role includes a 0.8 teaching timetable, with 0.2 allocated for PPA and management time.

We are looking for someone who is deeply passionate about Science and dedicated to providing exceptional education for children who may exhibit challenging behaviours. Understanding complex needs and having experience with social and emotional health difficulties are essential.

The ideal candidate will:

• Be an outstanding practitioner who inspires students and colleagues.
• Creatively design, uphold, deliver, and quality assure a rigorous, academic curriculum.
• Believe in the potential for every student to succeed.
• Be flexible, strategic, resilient, and able to work collaboratively with specialist agencies.
• Contribute to the ongoing development of the school.
• Have high ambitions for students, the College, and themselves.
• Possess excellent organisational and ICT skills.
• Show enthusiasm for their subject and share this passion with students and the wider team.
• Have excellent subject knowledge and the ability to teach additional subjects.
• Demonstrate significant, relevant teaching experience with the ability to personalise learning and deliver engaging, creative, and practical lessons.
• Achieve outstanding student outcomes.
• Regularly monitor and support Science across all sites, including frequent site visits.
• Have the determination to make a significant impact on the community they serve.
• Have experience in effectively risk assessing activities.
• Be committed to continuous professional development for themselves and their team.

Qualifications and Experience:

• QTS/QTLS
• A First Degree or Certificate of Education
• Substantial and relevant experience with Special Educational Needs, preferably SEMH, and those facing barriers to engaging with educational settings
• Relevant and recent professional development pertinent to the role
• Experience contributing to successful Ofsted outcomes

What's On Offer:

• Invaluable experience in an Alternative Provision setting
• A rewarding and vibrant team environment
• Full support and ongoing training
• Opportunities for progression and interdepartmental work
• Inclusion in the School Wellbeing strategy

If you are interested in this role and would like an informal discussion, please apply now or call 01293 527416 and ask for Paul.

Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

About the role

We are looking for a Customer Success Manager to join our team in Melbourne on a 12-month fixed-term contract, with the potential for extension. In this role, you will drive product adoption and usage among purchasing schools, manage relationships, and ensure our clients maximise the value of their subscriptions. Your efforts will preserve and grow revenue while ensuring client success.

What you will do

• Drive product adoption and usage across a portfolio of purchasing schools
• Actively manage school relationships to maximise the lifetime value of assigned accounts, ensuring client success and revenue growth
• Renewal management of owned accounts including identifying risks, invoice and subscription management
• Identify upsell opportunities and work closely with our Sales Operations team
• Manage invoices and subscriptions, ensuring unpaid invoices are addressed
• Drive your portfolio of schools to complete EP's Best Practice Course and increase webinar attendance
• Regularly connect with teachers and key decision-makers, developing positive relationships and providing proactive support and care to schools, key contacts and heads of departments
• Keep accurate records in our CRM system, maintaining up-to-date contact details and data hygiene for portfolio schools
• Ensure all classes are successfully enrolled in a timely manner
• Attend meetings and collaborate with various teams to stay informed on product developments
• Support Education Perfect platform expansion by identifying opportunities and assisting BDMs
• Use health metrics to identify at-risk schools and formulate intervention plans, including executive tasks relevant to churn mitigation and follow 'At Risk' mitigation steps
• Understand the competitive landscape and communicate local requirements to Product & Content Teams
• Develop and participate in networking opportunities to promote EP

About you

• Proven experience in customer success or account management
• Experience in the education technology sector (desirable)
• Strong ability to manage relationships and drive customer satisfaction
• Excellent communication skills, both written and verbal
• Experience in managing subscriptions and invoices
• Ability to identify and mitigate client risks
• Strong organisational skills and attention to detail
• Ability to work collaboratively with cross-functional teams
• Experience with CRM systems and data hygiene
• Proactive and results-driven with a focus on achieving targets
• Knowledge of the education sector and competitive landscape (desirable)
• Ability to develop and maintain positive relationships with key personnel
• Willingness to participate in networking events and conferences

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!

What we offer

• As our team is based globally, we offer both remote and flexible working arrangements
• Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day
• EAP with unlimited sessions
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub 
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.

OES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with a growth mindset to ensure we achieve our vision of being the world’s most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day.

OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth opportunities. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

Key responsibilities:

• External Communications
• Drive media relations and cultivate enduring connections with journalists, editors, and influencers to attain favorable media coverage that aligns with organisational KPIs.
• Plan, coordinate and execute PR and communications campaigns in close collaboration with internal teams such as the academic, student insights and business development teams.
• Manage the development of content for media and public communications, including press releases, presentations, pitches, and media kits. - Plan, coordinate, and execute PR and communications campaigns in collaboration with internal teams.
• Identify and source news-worthy student case studies for media and internal purposes across all partner brands.
• Conceptualize and create media kits, including writing press releases and coordinating visual assets. - Work with key internal stakeholders to identify newsworthy innovations/products and developments for media use.
• Manage the OES LinkedIn page and other social media accounts as required.
• Internal Communications
• Develop and implement internal communications strategy for OES, ensuring alignment with business priorities.
• Collaborate with HR and Communications teams to design and execute internal communications that encourage high performance and celebrate diversity.
• Manage distribution of internal communications to ensure appropriate channels are used.
• Organise and manage internal events, including weekly updates and quarterly All Hands
• Develop internal communication plans for the launch of new partnerships/products/investments.
• Provide internal communications advice to senior executives.
• Build relationships across the business and develop a network to create reflective content of activities across all departments and OES geographies.
• Ensure that the OES values of Integrity, Teamwork, Agility & Innovation and Passion & Perseverance and conveyed in messaging where appropriate
• Support HR team to promote OES’s EVP in alignment with corporate messaging and positioning.
• Drive responses to ad hoc requests for communications support and advice from internal stakeholders

• Bachelor’s degree in Communications or a relevant field
• Ability to communicate effectively to different audiences
• 10+ years Communications experience including experience in Corporate Communications
• High-level strategic skills, stakeholder management and content briefing
• Strong interpersonal skills, ability to work with cross-functional teams
• The ability to work and communicate with a wide variety of stakeholders including CEO and senior executives
• Excellent written and verbal communication skills
• The ability to handle multiple tasks and take accountability for those tasks, prioritizing them appropriately whilst maintaining a strong dialogue around progress on projects and issues.
• Successful management individual goals and development plans.

• Flexible work for genuine career-life fit
• Professional development and mentoring
• OES Culture Club and events calendar
• Health and wellbeing activities
• Annual flu vaccinations
• Paid parental leave
• Purchased leave
• Study assistance and leave for eligible employees
• Mental health support resources and Employee assistance program (EAP)
• Income protection insurance
• Corporate health insurance

About OES 

OES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with a growth mindset to ensure we achieve our vision of being the world’s most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day. 

The Opportunity  

The Team Leader role at OES plays a pivotal role in leading and motivating their team to deliver on the strategic goals of the business.  The Team Leader would be promoting and leading a culture of excellent customer service, ensuring students are provided the highest level of student experience in the online environment.  

We have a variety of Team Leader roles available within the Student Operations team: 

Student Advisor Team Leader - This role has a significant people leadership focus, responsible for a large team that supports students in an inbound capacity. This role requires excellent communication skills along with the ability to make proactive business decisions to impact a large, fast paced team 

Student Services Team Leader - This role is responsible for our student administration team, with a key focus on task prioritisation and ensuring key deadlines are met 

Exams & Results Team Leader - This role has a project management focus, managing a small team of exams and results advisors, with a key focus on prioritisation, ensuring deadlines are met and stakeholder communication 

We would ask you to include an explanation in your application, on the role that you feel your experience is more aligned to and highlight how you would use your experience to excel in the role.   

About You  

• Extensive experience and demonstrated ability to lead, support and provide feedback to enhance and develop a team in an evolving environment  

• A demonstrated commitment to exemplary customer service principles and the ability to be flexible and responsive to customer needs  

• Demonstrated ability to positively contribute to the development of a culture that maximises employee and student engagement  

• Excellent written communication skills and an eye for detail  

• Evidence of being a hands-on self-starter with a solution-focused attitude to problem solving  

• High-level computer literacy including the use of e-mail, word processing, spreadsheet, and database applications and the demonstrated capacity to learn new programs  

• Completion of a degree with subsequent relevant work experience or an equivalent combination or relevant experience and/or education and training  

What’s in it for you? 

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated. 

If this role is of interest, please apply now with your updated CV. 

About OES

Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

When you work at OES, you’re empowered to impact.

The Opportunity

OES is committed to supporting its students throughout their learning journey. A critical element of its quality student experience is the delivery of a high quality and easy enrolment process.  

The Team Leader - Sales will be responsible for a team of OES Course Consultants, who provide course consultation services for prospective students - guiding them through their decision-making process and managing the enrolment process.  The Sales Team Leader delivers strong leadership, coaching, support, development, motivation, and performance management to your sales team to deliver on the strategic goals of the business. The Team Leader is also responsible for providing management with reports and plans on improvements for enrolment conversions and working with other departments to optimise results. 

The role is broad in scope and requires a high degree of initiative, motivation, and self-management. 

About You

To be successful in this role you will have:

• 2+ years’ experience in a leadership role with demonstrated ability to lead, coach, support and provide feedback to enhance and develop a sales team in a fast-paced environment  
• A demonstrated commitment to exemplary sales principles and management of sales pipelines 
• Experience in interpreting data, and developing sales remedial plans 
• Demonstrated ability to coach, train, and lead group of salespeople to achieve targets and KPIs  
• Ability to positively contribute to the development of a culture that maximises employee and student engagement 
• Excellent interpersonal communication skills to facilitate the provision of advice and support required by both staff and students 
• Demonstrated high-level computer literacy including the use of e-mail, word processing, spreadsheet, and database applications and capacity to learn new programs; Salesforce experience is preferable
• Completion of a degree with subsequent relevant work experience or an equivalent combination or relevant experience and/or education and training is preferred 
• Experience in an administrative role coordinating of a range of functions including provision of advice about, and interpretation of policies and procedures, in a tertiary education institution would be an advantage. 

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.

The Opportunity

Online Education Services (OES) is an education provider that partners with universities to provide purposefully designed and highly engaging online programs. This position will be working within OES in association with Swinburne University Online.

Swinburne University Online (SOL) delivers world-class learning though degrees specifically designed for the online student. Each degree is tailored to provide opportunities for students who are often unable to undertake university studies on campus.

The Team Leader - Sales will be responsible for a team of SOL Course Consultants, who provide course consultation services for prospective students - guiding them through their decision-making process and managing the enrolment process.  The Sales Team Leader delivers strong leadership, coaching, support, development, motivation, and performance management to your sales team to deliver on the strategic goals of the business. The Team Leader is also responsible for providing management with reports and plans on improvements for enrolment conversions and working with other departments to optimise results. 

The role is broad in scope and requires a high degree of initiative, motivation, and self-management. 

About You

To be successful in this role you will have:

• 2+ years’ experience in a leadership role with demonstrated ability to lead, coach, support and provide feedback to enhance and develop a sales team in a fast-paced environment  
• A demonstrated commitment to exemplary sales principles and management of sales pipelines 
• Experience in interpreting data, and developing sales remedial plans 
• Demonstrated ability to coach, train, and lead group of salespeople to achieve targets and KPIs  
• Ability to positively contribute to the development of a culture that maximises employee and student engagement 
• Excellent interpersonal communication skills to facilitate the provision of advice and support required by both staff and students 
• Demonstrated high-level computer literacy including the use of e-mail, word processing, spreadsheet, and database applications and capacity to learn new programs; Salesforce experience is preferable
• Completion of a degree with subsequent relevant work experience or an equivalent combination or relevant experience and/or education and training is preferred 
• Experience in an administrative role coordinating of a range of functions including provision of advice about, and interpretation of policies and procedures, in a tertiary education institution would be an advantage. 

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.

Come shape the future of education with us.

We love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes.

Griddle is a catalyst in education, enabling schools to offer a more personalised, engaging, and effective learning journey for every student. At Griddle, we want to revolutionise the educational experience by providing advanced timetabling solutions for our schools.

About the Role & Team

We are looking for a dedicated individual to join us as an Account Manager in our Griddle team. Under the guidance of the Griddle General Manager of Operations, this position will collaborate with an established team to manage the customer journey from point of sale to BAU live running. Work with schools to make sure that their transition to Griddle is smooth, assist with technical problem solving and promote a good adoption of products and services.

You will:

• Establish strong relationships with new customers, developing a deep understanding of their needs and purpose for purchase.
• Ensure the schools are communicated with at all times and manage expectations, to ensure an exceptional customer service experience.
• Clearly communicate the school's roles and responsibilities in the onboarding & training processes.
• Record customer onboarding needs, requests, and questions in Zoho.
• Develop and improve documentation and processes to enhance and streamline the onboarding experience for schools.
• Identify and resolve timetabling issues (through liaison with all relevant stakeholders) and find appropriate solutions where there are potential conflicts of interest.
• Ad-Hoc tasks as directed by your manager.

About You

You will have:

• A true passion for putting the customer first.
• A highly proactive nature, with the ability to think both creatively and technically.
• Exceptional networking and stakeholder management skills, both internally and externally.
• Excellent organisational and time management skills, with a focus on attention to detail.
• Strong written and verbal communication and interpersonal skills.
• The ability to work autonomously but also work well within a team environment.
• Analytical and problem-solving skills.
• Basic video editing skills (experience with Camtasia will be highly regarded).
• Bonus Points: Experience working with Zoho or another CRM.

What’s in it for you?

• Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
• Flexible working culture - hybrid working environment
• Learning & Development - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support
• Social events and weekly free lunches (Melbourne)

It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• a valid Employee Working With Children Check
• a satisfactory National Police Check
• verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

Working with Civica Justice Services business unit, we are currently looking for a Learning and Capability Manager who can bring their dynamic and creative approach to the role. As a customer-centric professional, you will have the opportunity to drive innovative design and enable the delivery of engaging and professional training. Your main focus will be on aligning the training programs with defined learning outcomes for both our employees and our business.

By taking on this important position, you will play a key role in fostering a culture of continuous learning and development within our organisation.

In this role in addition to the above you will:

• Design a captivating training program to ensure that all employees, both new and existing, become experts in product and policy.
• Guide and support the team's development while assisting with an ongoing quality assurance program that identifies any gaps in their knowledge.
• Conduct training through various methods including classroom instruction, virtual sessions, and online modules.
• Oversee a training calendar for new system releases, process or policy changes, and refresher courses.
• Act as the administrator for the Justice Services Learning Management System (LMS).

Ideally the preferred candidate will come from a similar role where you would have:

• Proven track record of thriving in a fast-paced and dynamic work environment
• Demonstrated ability to support the growth and development of team members through coaching and mentoring
• Strong problem-solving skills and a keen eye for improving training content to meet specific needs and business requirements
• An exceptional sense of responsibility and ownership
• Effective communication and collaboration with stakeholders at all levels
• Outstanding presentation skills

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Want to learn more about this leadership opportunity with us, click on the apply now button and we will be in touch

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

About OES

Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

When you work at OES, you’re empowered to impact.

The Opportunity

Our vision is moving closer to more personalised student engagement, interactions and relationships that support our lead conversion and student retention goals. The Lifecycle Communications Manager will lead the way in how we can grow the business through market-leading communications driven by data insights.

This role will be working in collaboration with marketing, student operations and student insight teams to deliver student communications that drive engagement at the key moments that matter in the student journey, by leveraging insights to drive the right student outcomes and desired commercial returns.

Please note that this is a 9 month Parental Leave contract.

About You

• Customer communications experience, with 2+ years team management experience
• Experience in CRM communication campaign management and copywriting
• Experience with email marketing platforms and campaign creation, ideally Salesforce Marketing Cloud
• Content and communications strategy knowledge and implementation skills
• Strong attention to detail and ability to work under tight deadlines
• Strong interpersonal skills, ability to work with cross-functional teams
• Strong project management experience
• Product or platform ownership experience would be very highly regarded
• Communication agency experience would be highly regarded

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.