Total 415 Others customer service job vacancies in Finance / Banking / Insurance category in Singapore

Main Purpose of Job

1. To develop operation/training planning, providing strategy planning for improvement, product good customer service and possess stability of manpower management.
2. To provide guidance to the staffs in achieving customer satisfaction and provide professional customer support.
3. To develop and arrange a systematic training program on annual basis, with a comprehensive learning material i.e. training modules, e-learning, questionnaire, etc.
4. To assist Head of Department on any operation related matter.
5. To ensure all staffs are adhere to operation procedures, processes, guidelines, and any regulatory requirement.

Principle responsibilities & duties

1. To ensure staffs are adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.
2. To manage unit / section activities and supervise day-to-day operations i.e inbound calling performance, customer complaint handling and training progress.
3. To assess staff calling and operation knowledge, provide coaching or training to all staffs under Credit Management Group and recommend staff skill development.
4. To increase customer service standard, ensure resolution of customer complaint and training issue within stipulated timeframe.
5. To evaluate the effectiveness of training conducted and propose the counter measure of training program.
6. To coordinate with HR career fair interview arrangement to fit with CMG needs.
7. To relief other Section Head on operation support related matter to ensure operation running smoothly, if required.
8. To undertake any Management new direction and involve in project or any task list assigned by Management.

Job requirement

1. Diploma or Degree holder or professional qualification in relevant disciplines.
2. Minimum 8 years working experience in customer service, training and collection in general or any related field.
3. Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
4. Good PC skills and proficient in MS Office applications.
5. Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
6. Possess strong leadership abilities, proactive, analytical, listening, persuasion and problem-solving skills.
7. Excellent planning and execution, time management and ability make decision in critical situation.
8. Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.
9. Detail-oriented with excellent organization and multitasking skills.
10. Knowledgeable in Project Management especially related to digitalization is an added advantage

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

Responsibilities for customer acquisition specialist

• Achieve performance targets by bringing clients through the advice process • Develop client relationships with new and existing clients

• Establish and develop relationships with staff in supporting organisations • Provide professional best advice in developing clear financial plans for new and existing clients

• Adhere to strict risk management procedures

• Identify financial requirements and develop clear financial plans for new and existing clients in relation to a range of retail products

• Ensure that the highest level of customer service is provided on a consistent basis

• Develop relationships with new and existing clients in line with targets and standards

• Ensure full compliance with all relevant company policies, procedures and legal and regulatory requirements

Strong business development element to this role - generation of new leads/client relationships is key

Packages & Benefits:

Allowance schemes available to cover your basic needs.

Opportunity to boost your income (monthly basic allowance + unlimited commission + unlimited incentives).

Training, coaching, mentorship provided by experienced practitioners

Opportunity to win oversea-vacation trips every year

Opportunity to experience "Work-Life Integration" career

Qualifications

We are looking for candidates with:

Minimum Diploma holder or higher education qualification

Financially stable (no bankruptcy)

Possess own transportation

Have the drive for achievement and improvement

Self-reliant, discipline, opportunity-focused, action-takers, result-driven

Positive learning attitude, willingness to learn, coachable

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Regular team activities

Job Responsibilities:

To achieve the monthly and yearly sales target as assigned by the management.
To execute marketing activities as directed by CSU Unit Head/ management.
To ensure all applications or enquiries are attended in a timely manner and to provide excellent customer service at all times.
To handle operational matters in accordance to departmental, company & regulatory bodies guidelines, IMS, procedures and policies.
 

Job Requirements: 

Bachelor's Degree in Business Administration or any related discipline.
Experience in Customer Service/ Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply
Computer literate and proficient in Microsoft Office.
Fluent in conversing in both English and Bahasa Melayu.
Able to start immediately is an added advantage.
6-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
A strong team player with good etiquette.

Perks & Benefits

• Personal leave
• Personal development opportunities

客戶獲取專家的職責

• 透過引導客戶完成諮詢流程來實現績效目標 • 與新客戶和現有客戶發展客戶關係

• 與支持組織的員工建立和發展關係 • 為新舊客戶制定清晰的財務計畫提供專業的最佳建議

• 遵守嚴格的風險管理程序

• 確定與一系列零售產品相關的財務要求並為新舊客戶制定明確的財務計劃

• 確保始終如一地提供最高水準的客戶服務

• 根據目標和標準與新舊客戶建立關係

• 確保完全遵守所有相關的公司政策、程序以及法律和監管要求

該職位具有強大的業務發展要素 - 產生新的潛在客戶/客戶關係是關鍵

套餐及福利：

津貼計劃可滿足您的基本需求。

增加收入的機會（每月基本津貼+無限佣金+無限獎勵）。

由經驗豐富的從業者提供培訓、輔導和指導

每年都有機會贏得海外度假旅行

有機會體驗「工作與生活融合」的職業生涯

資格

我們正在尋找具有以下特徵的候選人：

最低文憑持有者或高等教育資格

財務穩定（無破產）

擁有自己的交通工具

有成就和進步的動力

自力更生、遵守紀律、注重機會、採取行動、以結果為導向

正向的學習態度，願意學習，可輔導

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 定期團隊活動

• To conduct compliance risk assessment of the organization, including reports on ML/TF/PF inherent risks, residual risks and mitigating controls, on-going compliance status and on any findings of infringements and its recommended actions. This includes institutional risk assessment (IRA), product, business risk assessment and review of business units’ policies, procedures and process to ensure compliance.
• To manage and support implementation of AML/CFT/CPF policy and procedure requirements by all business units access the organization, including robust CDD/EDD process and periodic review process, proper customer risk profiling/KYC with appropriate ML/TF/PF risk, screening requirements, enhancement of AML/CFT/CPF controls and monitoring.
• To conduct internal due diligence compliance reviews/KYC on higher AML risk cases escalated by business units to Compliance.
• To continuously review compliance and regulatory risk by conducting thematic / periodic compliance monitoring reviews. Assist Head of Compliance in producing review reports and report issues/findings with corrective measures and monitor the closure of issue/findings as part of the issue validation process.
• To manage, monitor and report for AML/CFT/CPF transaction monitoring (TM) activities, reviews of TM alerts, perform periodic review, conduct STR related investigations and investigation of potentially suspicious transactions and/or high risk customers, including fraud investigations and law enforcement agencies related investigations. The role includes establishing and on-going analysis on relevant internal criteria and red flags to detect suspicious transactions, maintenance of negative listing, managing effective day to day AML operations handling and maintenance of AML systems and monitoring tools. 
• Manage and report the unusual and / suspicious transactions with escalation of AML concerns. Support Head of Compliance in liaising with BNM, relevant regulatory and agency to ensure compliance with laws and regulations and handling of audit reviews (internal and external) engagements.
• To support Head of Compliance in updating and implementing the Group Compliance policies, manuals, procedures, systems and control mechanism in complying with applicable laws and regulations, including AML/CFT/CPF regulations and best practice. 
• To ensure proper record keeping and confidentiality of all AML related reviews, assessment and investigation. Draft periodic reports and management papers to the relevant committees as tasked by Head of Compliance which may cover updates, escalations of non-compliance incidents/issues.
• To provide regulatory advisory to all compliance related enquiries from business units with proper understanding of the business processes. 
• To draft and review compliance training materials and to conduct regulatory compliance training including AML/CFT/CPF awareness training and program.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

Main Purpose of the Job:

To assist Manager in managing day-to-day operation of the session, to establish policies, planning, organizing and implementing all strategies & concepts to ensure processimprovement, staff development and quality service providedin line with company’s directionand objectives.

Job Description:

• As a relief to Department Head to run the operation by monitoring and implementing according to department operation.
• To assist Department Head to manage, review and take corrective action as per PDCA (Plan,Do, Check, Action)cycle with respectto the performance and operationof the Section.
• Ensure timelyauto debit enrolment & billing processing according to schedule.
• Ensure all the paymentis input, adjustedor reversed by staff withinpredetermined SLA.
• To lead payment sectionby ensuring the operation running smoothly.
• Ensure accuracyin payment processing and timely updatedto customer’s account.
• Ensure all the payment adjustment requestreceived from frontlineis proper justifiedand comply with company guidelines.
• Effective manpowerplanning and ensurestaffing organising meets daily capacitydemands.
• Constantly evaluate,review and recommend operation KRA (Key Result Area) & KPI (Key Performance Indicator) and ensure team members achieve the target.
• Train, superviseand develop Team Leaders, includingcoaching, counselling, motivating and discipline.
• Ensure high levels of customer satisfaction in resolving escalatedissue and takingappropriate corrective action.
• To ensure team member practice timely communication and response to customer enquiriesas well as branches, inter-department and merchant within limited time frame.
• To ensure all information is disseminated to team membersis up-to-date.
• Close monitoring on daily paymentprocesses to ensureprocesses and turnaround time comply to regulatory and guidelines.

Job Requirement:

• Bachelor Degree in any discipline.
• Relevant PaymentProcessing working experience, preferably in bankingor financial institution industry.
• At least 5 years in Management Level exposure.
• Excellent communication skill in writtenand spoken in English & Bahasa Malaysia.
• Leadership characteristic and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Computer Literateand proficiency in Ms Office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Description:

• To sell/promote Credit Cards & Aeon Member Plus Card product.
• To ensure all applications are in proper order prior to submission for approval.
• To create an opportunities and strategy to develop new sales and consistently increase individual or team achievements.
• To ensure high standard of customer service in line with the quality and standards set by the company.
• To deliver high customer-oriented service level.

Requirements: 

• Passionate and self-driven.
• Minimum SPM with 2 years sales experience.
• Fresh graduates are welcome to apply.
• Working experience in financial industry will be an advantage.
• Strong selling and negotiation skills.
• Have own transportation.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Able to work on shift, public holiday and on weekends.
• Willing to travel and work independently under pressure.
• Working location will be at Queensbay Mall, Bayan Lepas 

Perks & Benefits

• Personal leave
• Open culture

Main purpose of the job:

Authorize transactions, verify in real time to prevent fraud, and ensure accurate reporting while minimizing credit losses. 

Job Description:

• To deliver authorisation scope of duties inclusinve but not limited to on-us/not on-us authorisation request, authorisation cancellation and reversal, credit card easy payment, balance transfer , ATM/CDM terminal monitoring, points redemption and others thru various channel
• Proactively review and monitor online fraud alert system and in order to mitigate fraud loss. 
• To provide sound judgement when perform bypass to overwrite system response. 
• To attend and promptly perform the customer and transanction verification triggered from Fraud Alert - System or referral received from business networks, card issuers/ acquirers and payment providers. 
• Provide an exceptional high level of customer care when handling personal, telephone and written enquiries from internal and external customers or business counterparts. 
• To source a daily data compilation for management monthly report preparation
• Attend to cuctomer and merchant's enquiries on products/facilities. 
• To vigilantly perform card block for lost & stolen reporting or hold for security purposes whenever required inclusive block release and card replacement whenever applicable. 
• To perform force authorisation within exceptional authorisation requests
• To source data compilation for MIS and ensure the daily reports requirements are properly executed. 

Job Requirements:

• Bachelor’s degree in finance, business administration, or a related field.
• 1-3 years of experience in card operations, transaction processing, or a related role in the financial services industry. Fresh graduate are welcome to apply. 
• Strong knowledge of card and authorization systems.
• Familiarity with fraud detection tools and techniques.
• Excellent analytical and problem-solving skills.
• Proficiency in MS Office (Excel, Word, PowerPoint) and experience with transaction management software.
• Good communication skills and the ability to work under pressure in a fast-paced environment.
• Able to work on rotational shift 24/7. 

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

JOB DESCRIPTION:

• To perform agreement stamping in LHDN portal, delivery to customer, registration and archiving in DTS.
• Improve the operation flow of DMS operation and ensure all process running smoothly and comply with guideline and procedure.
• Ensure implementation of proper filing and arrangement of customer documents.
• Controlling of customer documents and agreements and document retrieval as and when requested by other parties.
• To provide full support to other department and branches nationwide in term of customer service and improvement solution.
• Work closely with other section in order to ensure operation run smoothly
•  Assist other Section / Unit operation as ad hoc basis.

EDUCATION & EXPERIENCE

• Diploma holder in relevant disciplines.
• Minimum 1 years working experience in general or any related field.
• Fresh graduates are welcome to apply.

Perks & Benefits

• Nearby public transport
• Casual dress code

JOB DESCRIPTION:

• To assist the processing of sales claim from merchants nation wide.
• Receives and records all submission input.
• Follow up with merchants on insufficient of documents submission.
• Perform filing of documents before handling over to be verified and processed.
• To assist in preparing sales claim submission report and pending sales claim report for management.

EDUCATION

• Diploma holder in relevant disciplines.
• Minimum 1 year working experience in general or any related field.
• Fresh Graduate are welcome to apply.

Perks & Benefits

• Nearby public transport
• Casual dress code

Job Description:

• • To handle repossession, resell, redemption or any administration work related non- calling operation activities.
  • To maintain and or further improve repossession or any collection activities performances to achieve collection target set by Management.
  • To perform warehouse stock count and update stock list on quarterly basis.
  • To attend customer inquiry via telephone and walk in and resolve customer complaints within stipulated timeline.
  • To provide excellence customer service and maintain good client relationship.
  • To monitor of expiry of Repossesses / warehouse Agreement, permit, insurance and ensure the renewals Is made timely.
  • To issue letter of authorization to redeem product repossessed from warehouse, settlement of arrears, full settlement of account and others.
  • To prepare documentation and go to JPJ on transfer ownership.
  • To liaising other department on discharge of ownership.
  • To perform any ad hoc task that assigned by Management.

Job Requirements:

• Diploma / Degree in any field.
• Fresh graduates are encouraged to apply
• Team player with ability to work well under pressure and to adapt in a fast paced working environment.

Perks & Benefits

• Nearby public transport
• Casual dress code

Responsibilities:

• • To follow up closely with customers regarding their payment from time to time as required.
  • To report daily survey results to the team leader.
  • Assist customers regarding product knowledge and payment procedures.
  • Educate customers to make payment promptly.
  • Deliver good customer service and maintain high professionalism during negotiation with customers.

Requirements:

• • Possess SPM, STPM, Diploma or Degree in any field.
  • Preferably possess 1 – 2 years related working experiences.
  • Experience in Credit Recovery is an advantage.
  • Good communication and negotiation skills in English and Bahasa Malaysia are must.
  • Pleasant personality and able to work with minimum supervision.
  • Fresh graduates are encouraged to apply.
  • Able to work under pressure.
  • Possess own transport(motorcycle) and has valid driving license.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code

Job Description:

• Deliver high-quality contact verification and update system accurately upon telephone interview with applicant.
• Deliver high-quality assessment skill to detect fraud document and information given.
• Deliver high quality account approved with low delinquent rate.
• To equip with credit policies, standards and guideline for credit judgment.
• To comply with company’s guidelines and procedures for all product credit schemes.
• To ensure confidentiality, integrity, availability of all AEON’s information assets are protected.
• To work closely the team members to complete tasks within stipulated time.
• To perform and meet assigned Key Performance Index.

Job Requirements:

• Diploma or Degree in Finance/Accountancy/Banking/Business or equivalent.
• Fresh graduates are encouraged to apply for this job.
• Minimum 1 year in Credit Assessment and/or credit evaluation experiences is advantage.
• Team player with ability to work well under pressure and to adapt in a fast paced working environment.
• Strong in analytical/leadership skill and good interpersonal.
• Good knowledge of Microsoft Word, Excel, Power Point etc

Perks & Benefits

• Nearby public transport
• Casual dress code

Job Description

• Manage Credit Card Finance Operation Function, to ensure that Settlement to Merchant and Card Scheme by timely basis;
• Manage Loan Financing Function, ensure that proper reconciliation being carry out by timely basis;
• Lead the accounting department and ensure that all the expenses recognize (ie accruals, prepayment and fixed assets) on time.
• To review month end account closing and perform analysis on fluctuation.
• To ensure that periodical closings, reports, ledgers reconciliation are prepared accurately and reviewed in a timely manner.
• Support respective Stakeholder on Credit Card and Loan Financing operation, providing recommendations or problem solving as and when required.
• To manage Strategic Department, review monthly management reports, Department Performance Reporting to respective Business Unit.
• To support in preparing variance analysis on performance as well as cost analysis for difference types of meeting purposes.
• Ensure financial records are maintained in compliance with accepted policies and procedures.
• To work closely with Internal and external auditors. 
• Ensure compliance of Finance processes and initiate operations efficiency improvement to existing processes if required
• To comply with policies and procedures, clear desk policy, store P & C information in locked place, shred unwanted documents; be mindful of internet/email usage, security and proprietary information to reduce the risk of security breaches.
• Support the company’s business direction and growth

Requirements:

• Degree holder in Accounting / Finance and/or professional accounting qualification in ACCA, CIMA, CPA or MACPA.
• Minimum 10 years of relevant experience with established companies and/or reputable audit firms.
• Proficiency in all aspects of financial processes
• Keep abreast with changes in financial reporting standards
• Ability to work under pressure and meeting tight deadline.
• A good team player, strong in Finance Operation skill and leadership skills
• Think out-of-box and recommend alternative solutions for challenges encountered.

Perks & Benefits

• Performance bonus
• Nearby public transport
• Central location
• Smart Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

Below is a glimpse of what you will do

• To sell/promote Credit Cards & Aeon Member Plus Card product.
• To ensure all applications are in proper order prior to submission for approval.
• To create an opportunities and strategy to develop new sales and consistently increase individual or team achievements.
• To ensure high standard of customer service in line with the quality and standards set by the company.
• To have the best practice in all related compliance and regulatory requirements (Do’s and Don’ts).
• To deliver high customer-oriented service level.

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture