Total 52 Junior Executive level Finance / Banking / Insurance job vacancies in oxford oxfordshire ox5 1gn

A Vacancy at Oxford University Hospitals NHS Foundation Trust.


Patient administration underpins the patient journey and supports the clinical teams in delivering high quality patient care and can make a real difference to the patient experience.

Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder has responsibility for the provision of a professional, comprehensive, and efficient administrative service, to support the delivery of high-quality clinical services under the supervision of the Senior Administrators.
• To provide primary administrative support to the clinical staff and all patients under their care.
• To ensure appointment requests received via the Preoperative Assessment email inbox are booked in line with the Trust’s Elective Access Policy.
• Open and prioritise incoming correspondence, ensuring supporting information is available when appropriate.
• Liaise with Inpatient and Outpatient Booking Teams to ensure effective pathway management and good working relationships.
• Maintain an accurate and current filing system in electronic record systems.
• Check in patients attending their Preoperative Assessment appointment, update patient details on EPR, print wristbands and put on patients explaining the process, checking name and date of birth.
• Ensure patients complete questionnaires where necessary.
• Request urine sample from patients that require one, offering guidance of testing location.
• Complete the clinic prep process ensuring everything is present for the patient’s appointment.
• Act upon queries from referrers, patients, and other relevant parties in liaison with clinical staff.

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.
• Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
• Provide a robust administration function that underpins the delivery of a high-quality service and maintain effective working relationships with clinical, nursing, and administrative staff.
• Answer all telephone calls in a timely manner and action as appropriate.
• Maintain patient confidentiality at all times.
• Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 16:00.
• Use the Trust IT systems to register patients, make appointments, produce end of treatment letters, ensure that details are correct and ensure check in / check out of outpatient Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
• To support and contribute to on-going and future service development projects supporting continuous improvement of the services we provide.
• Any other duties at the request of the Senior Administrator/Service Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade.


This advert closes on Tuesday 3 Dec 2024

Proud member of the Disability Confident employer scheme

To provide a comprehensive administrative support service to the Outpatients service in Oxford and our Network Renal units. To provide excellent customer facing service at all times at reception areas. To manage the referral and triage administrative process for E-Referrals. To provide clinic prep services to all clinics within the department.
1. Implement policies and procedures to maintain efficient department/office and filing systems to facilitate the smooth running of the administrative services.
2. Receiving and taking relevant action on telephone calls from patients, General Practitioners etc. Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems, which requires the ability to be able to understand and explain basic medical procedures.
3. Responding to internal emails and Powerchart messages actioning them as necessary.
4. To support our Network Renal Units Milton Keynes, High Wycombe, Stoke Mandeville and Swindon when cross cover required.
5. Updating patient details and viewing events using Patient Administration Systems (EPR). Registering patients.
6. To liaise with other departments as required.
7. checking in and out patients, caching up clinics, managing missing follow up and deferred appointments,
8. Booking patient transport
9. Open or close the Outpatient department
10. Work independently making decisions within own role with minimum supervision.



Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel
• Liaise with multidisciplinary team to assist the prioritisation of clinical procedures
• Book procedure arrangements into EPR and other systems at times appropriate to individual patient request, clinical priority and procedure & electro-medical equipment availability.
• Use knowledge of clinical procedures and booking systems to resolve appointment arrangement conflicts and minimise patient journeys for multiple procedures.
• Communicate politely and effectively enquiries from patients, healthcare staff, carers and others, courteously receiving patients and carers booked for outpatients or imaging services.
• Convey any changes to appointments sensitively with clear explanations for movement.
• Maintain high levels of customer service at all times delivering compassionate excellence
• Provide appropriate information and instructions to patients and carers and healthcare staff regarding clinical procedures.
• Enter relevant clinical and demographic information into clinical database system EPR or other PC based systems (E.G. Microsoft Access/Excel).
• Sorting incoming post and taking appropriate action
• Use knowledge of National and local waiting-time standards and liaise with clinical staff to ensure breach does not occur.
• Use appropriate EPR functions to locate and list patient appointment arrangements.
• Arrange patient transport/translators where appropriate in line with Trusts protocol.
• Take part in the covering of reception area welcoming patients and ensuring they are checked in and out of clinic in a professional and courteous manner.
• Ensure that all appointments are checked in/out and that appropriate coding is completed to ensure Trust income is secured.
• Ensure full patient clinic lists are updated and generated a minimum of 24 hrs prior to clinic
• Scanning medical reports and results, ensuring that these are recorded and filed promptly and properly within patient records.
• Contribute to the development, maintenance and implementation of local policies and operating procedures.
• As necessary and appropriate, demonstrates skills to junior administrative/clerical and clinical staffs.
• Contribute to the development and implementation of patient and staff surveys
• Participating in all mandatory training including all training regarding 18wk patient pathways management.
• Participating in the training of new and temporary staff.
• Maintaining confidentiality of all patient information.
• Promoting and maintaining personal and team development.




This advert closes on Tuesday 3 Dec 2024

Proud member of the Disability Confident employer scheme

The Churchill pharmacy and renal team are looking for an experienced Pharmacy Assistant looking looking to expand their skillset with a move from Community into Hospital Pharmacy, or are looking to progress further in your career within a Hospital setting. Ideally you will have obtained your Specialist BTEC Level 2 Principles and Practices for Pharmacy Support Staff Pharmacy Service Skills NVQ Level 2 (or equivalent GPhC recognised qualification), although this is not essential and support through the qualification process can be provided (successful applicants who do not hold the required qualification will be paid at band 2, rising to band 3 on successful completion of the qualification). Many of our staff progress from this level to become Pharmacy Technicians or other roles within the wider Pharmacy team. This position is a blended role involving both the dispensary, and multidisciplinary working with the renal team on a rotational basis at the Churchill Hospital.

The Dispensary team are supported by ever evolving Technology, with electronic prescribing and a robot to support the labelling and dispensing of medications. The successful applicant will be trained in the full use of the robotic system. Key duties of this role include dispensing medicines according to procedure, using the Pharmacy computer system to produce dispensing labels, preparation of emergency drug boxes, maintaining accurate medication records and assisting in efficient stock control management.



Key roles include:
• Opportunity to work in both ward and dispensary area.
• Work in reception area taking in prescriptions
• Delivery of high-quality pharmacy services for out-patients
• Labelling and dispensing prescriptions
• To be aware of and be involved in customer service
• Working as part of a team
• Returning ward stock.
• Assisting the wards with stock management
• Relocation of patients own medication.

About you:
• You will respond to enquiries and requests from staff, patients and carers and ensure appropriate and accurate information is readily available, and to escalate questions and problems to other members of the pharmacy team when needed. You will be expected to form good working relationships with staff from all the different groups within the Clinical and Pharmacy team.
• You should ideally have experience of working as a qualified Pharmacy Dispensing Assistant, using computer systems for dispensing and stock control and have good communication, be well organised and able to use your own initiative.
• This post would suit somebody with either a hospital pharmacy background, or with community pharmacy experience wishing to make a change into the hospital environment, for which appropriate training will be provided.



Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

Please see the ward based & pharmacy assistant job description and person specification attached to this document.


This advert closes on Sunday 24 Nov 2024

Proud member of the Disability Confident employer scheme

We are looking for a dynamic, forward thinking and enthusiastic Band 4 Therapy Assistant with a specialist interest in older people to join our supportive and friendly integrated physiotherapy and Occupational Therapy team. The job role offers a broad range of experience across both short stay wards as well as specialist complex medicine units.



As a member of our large, friendly therapy team, under the supervision and guidance of qualified physiotherapists and occupational therapists, you will complete assessments, tasks, and interventions throughout the patient’s journey, from ward admission to discharge. You must have excellent communication and interpersonal skills, be self-motivated, and well as having a caring, compassionate approach to patient care. We encourage life-long learning and staff receive regular training and supervision for their personal and professional development. 

If you are interested in this role and feel you meet the criteria, please take the time to contact me to discuss it further or arrange a visit using the contact details in the advert.




• To work as a member of the Therapy Service team
• To assist the therapist with a range of duties. 
• Plan and provide programmes of therapeutic activity for patients, within the framework laid down by the therapists. 
• Implement and evaluate basic therapy interventions for patients in activities relating to their treatment programme
• To record patient information including in electronic notes. 
• To maintain rehab equipment in the department. 
• To input patient data onto the IT system. 

To support the ward active recovery support workers and therapy assistants informally

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please viewOUH At a Glance by OUHospitals - Issuu

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.







Communication and relationship skills
1. To participate in regular meetings with other members of the Therapy team and Multidisciplinary team 
1. To provide and receive routine information to staff, patients, and carers. 
1. To communicate factual information to patients. 
1. To persuade patients to co-operate in their rehabilitation programme using encouragement, reassurance, tact and sensitivity; overcome barriers to understanding with patients whose understanding is impaired. 
1. To be able to maintain records and documentation required by work settings in accordance with local policies and Therapy specifications. 
1. On an informal bases, to promote the profile of Therapies in the Trust. 
1. To be able to work flexibly under pressure at a fast pace. 





Service management and development
1. To work with therapists to implement policies within the team and the department. 
1. To assist the therapists to actively participate in the fieldwork education of therapy students seconded to the service. 
1. To participate actively in sharing and receiving in-service training and development to ensure continuous professional development, as appropriate to grade and experience. 
1. To be aware of and promote cross-site links.
1. To work with other therapy staff to adhere to policies/protocols for the service, as appropriate. 
1. To demonstrate duties to new starters. 
1. To provide general support for less experienced staff. 
1. To follow policies (Trust and Departmental) in own role. 
1. Active involvement in audits and quality initiative projects under guidance of therapists. 
1. To help collect data for informal and formal clinical research activities, underpinned by appropriate methodology and documentation 
1. To identify training needs and facilitate learning of self. 
1. To be willing to take on extra responsibilities to develop the service e.g. Back Care Facilitator, First Aider, Fire Monitor. 
1. To assist therapists with inducting new staff to the department. 
1. To assist therapist with training new therapy assistant to the department.



Clinical skills
1. To implement treatment plans established by therapists. 
1. To assess and formulate treatment plans for routine patients as guided by therapists. 
1. To assist therapist to carry out identified home assessments in accordance with the Occupational Therapy Service guidelines. 
1. To assess patients’ mobility and issue appropriate equipment under guidance of therapists. 
1. To provide advice to patients/carers on safe use and care of prescribed equipment. 
1. To assess patients’ stamina/understanding during treatment sessions. 
1. To update patient’s goals appropriately and in a timely manner. 
1. To ensure appropriate liaison and follow-up at community level prior to patient’s discharge including family members. 
1. Cleaning, storage and maintenance of therapies-owned equipment and equipment for loaning 
1. Assist in the transporting and re-stocking of therapies equipment stores 
1. Arrange for ongoing servicing of chairs as appropriate. 
1. To have a holistic understanding of patient and their condition as well as psychosocial dynamics as they impact the patient’s function. 
1. To plan and provide programmes of therapeutic activity within framework established by therapists. 
1. To assess patient’s response to activities and decides on appropriate action, e.g. advise therapist, summon assistance, or cease treatment. 
2. To work flexibly and be able to adjust to constant changing ward demands.



Planning and Organisational Skills
1. To manage own day to day work tasks and prioritise with reference to therapist
1. To work with other therapists across the Trust to support speciality groups.
1. To assist therapists in arranging in-service training, study days etc. 
1. To assist the therapists in ensuring working conditions are kept optimal, or where not, raised and dealt with appropriately.



Information and Resource Management
1. To record personally generated clinical observations. 
1. To compile and collate statistics in a timely and accurate manner in accordance with the Therapies guidelines and the need of the service. 
1. To use the Trust Intranet, Electronic Patient Records, SEND 2, ORBIT and databases as appropriate for the speciality. 
1. To be competent in ordering equipment for patients’ discharge. 
1. To be able to use email and MS Teams for communications across the sites, and to use the Therapies IT system for sharing/using information. 
1. To ensure all equipment is used appropriately and safely, according to the service guidelines. 
1. To observe a personal duty of care when using equipment. 
1. To maintain stock levels of equipment.  
1. To work with therapists to ensure working within financial limits and referring on to other agencies as necessary.
1. To be aware of criteria for provision of equipment from other organisations in Oxfordshire, and to help the team abide within these criteria. 




This advert closes on Thursday 21 Nov 2024

Proud member of the Disability Confident employer scheme

PREVIOUS APPLICANTS NEED NOT APPLY
• To work as a member of the inter-professional team and assist the registered nurses and medical team in identifying patient fitness and suitability for elective surgery.


• Support the development of pre-operative assessment triage clinic PACT.


• To contribute to the efficient running of the clinics and a happy and supportive working environment for patients and staff.


• To work closely with the receptionists.





Responsibilities


• To ensure patient privacy, dignity and confidentiality at all times.


• To perform observations such as height, weight and BMI calculations, peak flow, oxygen saturation levels, blood pressure readings and tests including urine analysis, phlebotomy and recording ECGs. Record results in the electronic patient record and report findings to the patients named nurse.


• To remove and replace dressing as requested by registered staff and remove simple sutures




• Work within department protocols to request Blood and MRSA Investigation


• To ensure that all appropriate documentation and equipment is available for the outpatient clinics. To help ensure that all appropriate documentation and equipment is accounted for and returned to the appropriate area and/or department at the end of the clinic.


• To assist registered nurse with late cover in OPD if clinics are running late.


• To welcome patients and record their arrival into the department.






• To work as a member of the inter-professional team and assist the registered nurses and medical team in identifying patient fitness and suitability for elective surgery.


• Support the development of pre-operative assessment triage clinic PACT.


• To contribute to the efficient running of the clinics and a happy and supportive working environment for patients and staff.


• To work closely with the receptionists.





Responsibilities


• To ensure patient privacy, dignity and confidentiality at all times.


• To perform observations such as height, weight and BMI calculations, peak flow, oxygen saturation levels, blood pressure readings and tests including urine analysis, phlebotomy and recording ECGs. Record results in the electronic patient record and report findings to the patients named nurse.


• To remove and replace dressing as requested by registered staff and remove simple sutures




• Work within department protocols to request Blood and MRSA Investigations


• To ensure that all appropriate documentation and equipment is available for the outpatient clinics. To help ensure that all appropriate documentation and equipment is accounted for and returned to the appropriate area and/or department at the end of the clinic.


• To assist registered nurse with late cover in OPD/POAC if clinics are running late.


• To welcome patients and record their arrival into the department.





Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk



The Trust comprises of four hospitals - theJohn Radcliffe Hospital,Churchill HospitalandNuffield Orthopaedic Centrein Headington and theHorton General Hospitalin Banbury.



Nuffield Orthopaedic Centre



JOB DESCRIPTION

Job Title: Nursing Assistant

Grade: Band 3

Responsible to: Sister, OPD

Accountable to: Operational Service Manager Orthopaedics




Overall Aims• To work without direct supervision, following appropriate training, supporting the nursing team, delivering a high standard of care for patients attending the departments


• To work as a member of the inter-professional team and assist the registered nurses and medical team in identifying patient fitness and suitability for elective surgery.


• Support the development of pre-operative assessment clinic


• To contribute to the efficient running of the clinics and a happy and supportive working environment for patients and staff.


• To work closely with the ward clerk and to deputise as necessary.





Key Result Areas
• To ensure patient privacy, dignity and confidentiality at all times.


• Following training and assessment, to carry out observations such as height, weight and BMI calculations, peak flow, oxygen saturation levels, blood pressure readings and tests including urine analysis, phlebotomy and recording ECGs. Record results in the electronic patient record and report findings to RGN.


• To ensure that any previous casenotes, test results etc are available for the clinics and new documentation is prepared for each patient in POAC.


• To ensure that all appropriate documentation and equipment is available for the outpatient clinics. To help ensure that all appropriate documentation and equipment is accounted for and returned to the appropriate area and/or department at the end of the clinic.


• To assist registered nurse with late cover in OPD if clinics are running late.


• Maintain accurate records both paper and IT.


• To welcome patients and record their arrival in POAC.


• To direct or escort patients to other departments in the hospital.


• To liaise with transport providers to help ensure patients are collected from the clinic promptly.


• To liaise closely with the nursing staff to ensure that clinics run effectively and efficiently. Report any problems to the co-ordinator.


• Assist in the orientation of new staff to the clinical area..


• Pull patient notes from medical records as required.


• To deal with telephone and general enquires promptly and efficiently.


• Assist in maintaining an effective communication network and a harmonious atmosphere within the unit.


• To attend and contribute to team meetings.


• To help keep patient and non-patient areas clean and tidy,including cleaning examination couches between patients and disposing of linen appropriately.


• To help maintain adequate levels of clinical supplies, stationary and linen, placing orders for non-stock items as required.


• To receive and put away stores.


• Be aware of and abide by all Trust policies and guidelines.


• Report all incidents/accidents to the Sister or co-ordinator and assist in the completion of accident/incident forms as appropriate.


• To help record the waiting times in accordance with the Trust guidelines.


• Attend mandatory training in accordance with Trust policy.


• Set personal objectives in a yearly personal development review with the Sister or other designated person.


• To work closely with the ward clerk and to deputise as necessary.




This advert closes on Friday 22 Nov 2024

Proud member of the Disability Confident employer scheme

We are looking for a Recruitment Assistant to work on our International recruitment. Previous experience within international recruitment and or a similar role is desired but full training is provided. You will need to be enthusiastic, proactive and organised to support the delivery of an efficient and effective international recruitment service across our organisation. The Recruitment Team supports the recruitment and safe on-boarding of staff into the Trust and this role will specialise in international recruitment.

This role will see you working with a range of stakeholders including other Recruitment Assistants, Recruitment Coordinators, Hiring Managers, Candidates and Internal teams. You will play a pivotal role in all day-to-day recruitment administration activities.

Care to join us...? #OneTeamOneOUH
• Manage the recruitment process for international recruitment via TRAC, our recruitment applicant Tracking System
• Provide excellent customer service to our Hiring Managers by assisting them with their recruitment questions and queries within the division that you are working for
• Work towards reducing our Time to Hire to help ease our staffing needs
• Work as part of a team to deliver an excellent recruitment service to the organisation #OneTeamOneOUH

A typical day in the General Recruitment Team:
• Working via TRAC to ensure vacancies are moved through the recruitment life-cycle in a timely manner
• Attend a morning meeting with your Recruitment Coordinator regarding priorities for the day
• Respond to email queries from stakeholders in a timely manner
• Answering the phone and dealing with phone queries
• Advertise roles via TRAC and NHSJobs
• Sending out conditional offers of employment
• Make COS applications
• Process candidates pre-employment checks in line with the NHS Checks Standard

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please viewOUH At a Glance by OUHospitals - Issuu

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

For a Detailed job description and main responsibilities please refer to the Job Description document attached.


This advert closes on Sunday 17 Nov 2024

Proud member of the Disability Confident employer scheme

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

We are looking for a self-motivated, enthusiastic individual to join us as a Patient Admin Assistant working in the Renal & Transplant team.

This is a varied & busy role that would suit someone who is able to work on their own initiative but also as part of a team.

There is plenty of opportunity for learning & development both within the role & the service.

Renal & Transplant is a large acute service with many areas & units that require admin support.

This post is crucial to the on-going development of the service and would suit a candidate who has excellent organisational and communication skills with a background preferably within the NHS although this is not essential.

You will be expected to liaise with staff and colleagues at all levels. You will have proven administration & customer service skills with the ability to prioritise and manage your own workload to tight deadlines.

You will need to demonstrate initiative and flexibility in your approach and be able to work in a pressurised and busy environment.



Previous applicants need not apply.

Provide administrative support to consultants, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
1. Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
2. Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
3. Respond to communication and queries including email, face to face and over the telephone in a timely manner.
4. Maintain patient confidentiality at all times.
5. Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.
6. Use the Trust IT systems (for example EPR, Voice Recognition, SCANIT, etc.) to register patients, make up a set of patient notes, make outpatient appointments, produce end of treatment letters, ensure that details are correct, check in / check of outpatient appointments as instructed.
7. Assist with the processing of new referrals on Choose and Book / DBS / e-referral systems.
8. Contribute to on-going and future service development projects supporting continuous improvement of the services we provide.
9. Attend Departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures
10. Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.
11. Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade.


This advert closes on Wednesday 6 Nov 2024

Proud member of the Disability Confident employer scheme

We have an exciting opportunity, based at the Churchill Hospital to join the administrative team supporting patients who are on the Cancer care pathway. People are friendly here and there’s a real culture of kindness that makes the Cancer Directorate a special place to work.

You will be part of the administrative team who supports our Band 4 Pathway coordinators.

You’ll be a good team player, who’s organised and possess good interpersonal, written and verbal communication skills that allow you to handle calls in a professional, sensitive way, whilst recording information accurately. You will have the ability to multi-task and manage competing priorities. Customer service experience from a telephone or face to face role is desirable.

Your responsibilities will include dealing with queries from patients, updating patient records and liaising with the wider administrative team as well as clinicians. Whilst some NHS experience is an advantage, full training will be given. Once in the role we’ll give you opportunities to develop a your skills within the role and through cross-cover, that will equip you if you wish to progress within the NHS.

Patient administration underpins the patient journey and supports clinical teams in delivering high-quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder has responsibility for assisting in the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the department. This will be through the delivery of a comprehensive administrative service to a specialty team.

To be responsible for the provision of a supporting role to the Pathway Co-ordinator to help ensure the efficient running of the service.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.

To keep accurate up-to-date records on EPR and message boards.

To cross cover within the team for annual leave and sickness.

The post holder will be expected to have strong IT skills, be capable of using his/her own initiative, take responsibility for organising the workload, and enjoy working independently as well as a team member.

Interested? Then contact us for an informal chat to find out more:

Emma.Thomson@ouh.nhs.uk or Joanna.Dalton@ouh.nhs.uk

The successful candidate can also look forward to

· Generous annual leave entitlement – 27 days (plus Bank Holidays) on joining the Trust which increases with length in service

· Flexible working (standard hours of work between 8.00 – 6.00 Mon – Fri no weekend or bank holiday working required)

· Working from Home options (on a rota basis, once fully trained)

· Modern working environment

· NHS discounts across varied businesses

· Continued professional development opportunities

.In return we expect you to be motivated and hard working with a positive approach to providing excellent customer service.:






RESPONSIBILITIES:

1. Responsibility for the provision of a supporting role to the Pathway Coordinator to help ensure the efficient running of the service.

2. Implement policies and procedures to maintain efficient department/office and digital filing systems to facilitate the smooth running of the administrative services.

3. Use Voice recognition software to take responsibility for ensuring that letters for the specialty are sent out with the defined turnaround time, bring pro-active in ensuring that each clinic attendance has been documented.

4. Receiving and taking relevant action on telephone calls from patients, General Practitioners etc. Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems, which requires the ability to be able to understand and explain the patient pathway.

5. Arranging investigations, ensuring that these have been performed, results received and seen by relevant clinician and uploading to correct software redirection of all investigation results as appropriate.

6. Updating patient details and viewing events using Patient Administration Systems (EPR). Registering patients andensuring that all relevant information is available on the appropriate software prior to appointments.This may include providing reports, as and when necessary.




This advert closes on Monday 11 Nov 2024

Proud member of the Disability Confident employer scheme

PREVIOUS APPLICANTS NEED NOT APPLY



This role is Band 2 at 37.5 hours per week.

The primary purpose of this role is to professionally support and undertake Electrical trades operations and maintenance work across the Trust’s sites as directed by line management. This includes activities that may be demanding and/or non-routine, ensuring compliance with Trust safety standards, policies and procedures. Assist with the management and implementation of the planned engineering/building maintenance programmes for the Trust to ensure compliance with key standards, both legislative and performance related (as defined through Service Level Agreement) – also meeting where necessary the requirements of the NHSLA.

EF15QP


• Work in accordance with the requirements of HTM’s, HBN’s, British Standards, Model Specifications and all Statutory Regulations, Codes of Practice and Trust Policies and Procedures, identifying and proposing changes for own work area to the Electrical Team Leader
• Prioritise work requirements on essential facilities which could have a direct detrimental impact on the patient experience e.g. nurse call handsets, patient toilets/wash facilities and patient beds. The role involves prioritising and being able to react to changing workloads
• Contribute to the development, implementation and review of the Trust’s Estates plans and work closely with the other Estates Managers/team Leaders in the development of works programmes
• Assist with the set up and Implementation/management of the Estates safe systems of work (e.g. Permit to Work, isolation procedures) under the guidance of AP’s to ensure that all safe systems of work are carried out correctly
• Plan maintenance works, including liaison with users and contractors
• Supervise maintenance assistants and operational estates contractors, allocating tasks/re-prioritising where necessary, and ensuring the quality of specification and workmanship
• Liaise with the Estates Helpdesk when receiving emergency works and service complaints
• Act on own initiative and advise senior staff of implications of technical issues when attending site on call outs



Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please viewOUH At a Glance by OUHospitals - Issuu

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

Please see attached Job description and person specification for full details of role and responsibilities.

This role is full time – 37.5 hours per week.

You will be given all the support you need to steer the department to be an always improving team that is delivering, performing and operating a safe and compliant estate and environment.

In return for your hard work & commitment we will offer you:
• A competitive salary of £22,383 pa pro rata;
• Access to an industry leading pension scheme where your employer pays in 20.3%!
• A raft of local and national discounts across travel, shopping, insurance, holidays and many more
• An environment that challenges you but supports your efforts and development

If this sounds like a role you could strive in, apply today!


This advert closes on Monday 4 Nov 2024

Proud member of the Disability Confident employer scheme

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder has responsibility for assisting with the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team

o provide an efficient outpatient reception service for all patients attending the OCDEM department. To provide an administrative service to support the Consultants, clinical and nursing staff and all patients under their care.

The post holder will also be part of a reception team covering three different roles. You will rotate within the roles providing main reception cover, podiatry reception cover and the podiatry co-ordinator role.

The duties including the checking in and out of patients, capturing procedure coding, arranging patient transport, dealing with the incoming referrals and the digital triage. Contacting patients to arrange for them to attend, often at short notice. You will also be part of the wider administrative team providing the admin service that underpins the whole patient pathway.

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please viewOUH At a Glance by OUHospitals - Issuu

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.





dministration
1. Provide administrative support to Consultants, clinical staff and all patients under their care, including correspondence support and other administrative duties as required.
2. Provide reception cover for OCDEM main reception and podiatry reception on a rota basis.
3. Sort and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.
4. Support patients under the Clinicians care by booking within the 18 week referral to treatment (RTT) pathway. Ensuring outpatient appointments are attended and follow up appointments are booked within Trust targets
5. Monitor urgent requests to ensure they are processed appropriately.
6. Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, escalating and intervening where necessary to expedite appointments to avoid breaches.
7. Maintain accurate and current patient records ensuring letters, clinical reports, diagnostic test results and other notes are uploaded into the correct patient EPR notes
8. Ensure patients that require discharge are processed accordingly and the Patients Missing Follow Up List is updated.
9. Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these.
General
1. Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
2. Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
3. Respond to communication and queries including email, face to face and over the telephone in a timely manner
4. Maintain patient confidentiality at all times.
5. Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.
6. Use the Trust IT systems (for example EPR) to register patients, make outpatient appointments, produce letters, ensure that details are correct, check in / check of outpatient appointments as instructed.
7. Contribute to on-going and future service development projects supporting continuous improvement of the services we provide.
8. Attend Departmental meetings and training as required to ensure that you maintain an up-to date working knowledge of service and trust procedures
9. Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.
10. Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade.


This advert closes on Tuesday 22 Oct 2024

Proud member of the Disability Confident employer scheme

An excellent opportunity has arisen for a permanent Band 4 Technical Assistant within the Medical Physics and Clinical Engineering department. You will work alongside a team of Scientists and Technologists to provide technical and administrative support delivering radiation assurance and operational services across several NHS Trusts.

The post holder will be responsible for assisting with duties within Medical Physics and Clinical Engineering department.

The role will involve implementing operational procedures and will require organisational skills and a working knowledge of business support and administrative processes.



Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel

Job Description

JOB TITLE: Technical Assistant (Scientific Computing and Operations group)

GRADE: Band 4

Hours of work: 37.5 hours per week.

Responsible to: Deputy Head, Scientific Computing and Operations

The department of Medical Physics and Clinical Engineering (MPCE) is responsible for providing scientific support and advice wherever ionising (eg x-rays and radioactive materials), non-ionising radiations (eg optical radiation) and medical devices, are used . The department contains 5 groups; Imaging Physics, Education & Research, Radioisotope Physics, Clinical Engineering & Clinical Measurement and the Scientific Computing & Operations group.

The Scientific Computing & Operations Group provides scientific computing services, manages assurance, governance and quality systems and provides a framework to support innovation, exploit new business opportunities and provide operational services, across the Department of Medical Physics & Clinical Engineering (MPCE).

The group provides frontline IT support, leads and maintains the department’s software development programme and is responsible for providing policies and procedures pertaining to safe scientific computing practices within MPCE.

The group leads the quality management system implementation programme and provides support and training to MPCE. The group provides quality management policies and procedures to comply with the relevant statutory and certification requirements, managing risks, incidents and clinical effectiveness through the department's Clinical Governance Committee.

The group is accredited to provide training for STPs in the Clinical Bioinformatics (Physical Sciences) specialism and training supervision for rotations in Bioinformatics (Genomics & Health Informatics). The group has responsibility for managing the Trust's radiation assurance programme, which includes Trust-wide departmental radiation compliance audits, research assurance and radiation incident management.

JOB SUMMARY: The post holder will be responsible for assisting with technical business support duties within Medical Physics & Clinical Engineering and Radiotherapy Physics. The role will involve implementing operational procedures and will require a high degree of organisational skills and a working knowledge of business management systems within a scientific environment, providing support for quality, radiation assurance, governance and incident management within MPCE. The post holder will support the radiation assurance programme for MPCE.

DUTIES & RESPONSIBILITIES:

1. Responsibilities
1.1 To take day-to-day responsibility for supporting the radiation research assurance service.
1.2 To support radiation and computing-related scientific & technical services within Medical Physics & Clinical Engineering.
1.3 To assist with services supporting the operational management of the Medical Physics & Clinical Engineering department.
1.4 To support the departmental audit activities.
1.5 To assist with the operation and management of the quality management system in line with departmental policies and procedures
1.6 To assist with the delivery of the personal dosimetry service
1.7 To assist with the delivery of the radioisotope ordering service
1.8 To support the department's CPD programme

2. Managerial
2.1 Prioritise and manage own work to meet agreed outcomes.
2.2 Forge close positive working relationships across the department to achieve and sustain quality services.
2.3 To carry out duties in line with the department's business management procedures.

3. Research and Development
3.1 To provide support to research and development activities within the department.
3.2 Participate in the department's audit programme.


4. Teaching and Training
4.1 To train other staff in their own area of expertise.

5. Professional
5.1 Develop and maintain effective and professional communication and working relationships with all levels of personnel within MPCE and the wider Trust.
5.2 Maintain an agreed programme of CPD.
5.3 Attend suitable seminars and courses as part of training and personal development and to further work of the department.
5.5 Support and contribute presentations to the department’s CPD seminar programme.
5.6 Ensure that all aspects of the work are provided in accordance with a quality framework, and conform to relevant legislation, national protocols and Trust policies.


6. General
6.1 To ensure compliance with the policies and procedures in the areas of work for which the postholder carries responsibility. Participate in the development and routine operation of such procedures.
6.2 Occasionally lift moderately heavy, cumbersome equipment for several short periods during a shift.
6.3 When working in other departments, the post holder will liaise with local heads of department, superintendents, nursing and management staff, adhering to local policies and practices. The postholder will behave courteously and professionally at all times and seek to ensure that the highest level of service is provided by their team.
6.4 Work the hours necessary for the proper and efficient work performance within the flexible working system set up in the Department.
6.5 To have a positive attitude towards learning new skills
6.6 To perform other appropriate duties which may be required from time to time by the Deputy Head of Group.
6.7 Frequently to use VDU equipment for periods up to the whole working day.

LIAISES WITH:
Qualified Advisers Required by Statute, Radiographers, Clinical Scientists, Directorate Governance and Quality leads, Operational Management, Theatre staff.

Person Specification

Area

Definition(s)

Qualifications

Education & training

Educated to diploma level or equivalent qualification or has equivalent training, knowledge and experience, or an advanced EDCL qualification.

Knowledge & Experience

Specialist

Knowledge and experience of providing assurance and operational related support, preferably to scientific and technical services.

Able to assess and judge projects and formulate solutions.

Knowledge of electronic quality management systems.

Knowledge and practical experience of project management methodologies.

Knowledge and practical experience of audit

Knowledge of business support procedures and systems.

Able to document technical conversations and meetings with accuracy in a timely manner.

Can test and validate the operation of scientific equipment

Managerial

Able to participate and contribute to projects and take a lead role when required.

Able to prioritise and manage own work.

Able to exercise own initiative when dealing with issues within own specialist area of competence.

Able to train other staff on departmental procedures and policies within own area of work.

Able to comment on, and offer improvements to, procedures within own area of work

Skills

IT

Able to use Excel, Word, Access etc. to set up documents and spreadsheets and extract information.

Able to use specialist software packages (Trust wide and department specific).

Physical

Able to handle and operate scientific equipment

Able to use computers and carry equipment necessary for duties (carry laptop, papers to and from meetings/committees).

Able to lift heavy items such as files and folders

Mental

Self-motivation and ability to meet deadlines.

Able to cope with a busy working environment and respond appropriately to ad-hoc non-routine requests.

Have a positive attitude towards learning new skills.

Emotional

Rare exposure to distressing circumstances

Communication

Excellent communication skills

Able to work with a number of teams on a variety of sites.

Able to write basic reports relating to own area of work




This advert closes on Wednesday 23 Oct 2024

Proud member of the Disability Confident employer scheme

Your new company
We are seeking a detail-oriented and proactive Temporary Finance Assistant to join our clients' team in Oxford for a 3-month period. The successful candidate will primarily be responsible for processing invoices, updating purchase orders (POs), and performing various finance administrative tasks using Xero.
Your new role

• Invoice Processing: Accurately process and record invoices in the accounting system.
• Purchase Orders: Update and maintain purchase orders, ensuring all information is current and accurate.
• Financial Administration: Assist with various finance-related administrative tasks, including data entry, filing, and document management.
• Xero Management: Utilise Xero for all financial transactions, ensuring data integrity and accuracy.
• Reconciliation: Assist in reconciling accounts and resolving any discrepancies.
• Communication: Liaise with suppliers and internal departments to resolve invoice and PO queries.
• Reporting: Generate and distribute financial reports as required.

What you'll need to succeed

• Experience: Previous experience in a finance assistant role, preferably with experience using Xero.
• Skills: Strong attention to detail, excellent organisational skills, and the ability to manage multiple tasks simultaneously.
• Technical Proficiency: Proficient in Microsoft Office Suite (Excel, Word, Outlook) and accounting software, particularly Xero.
• Communication: Excellent verbal and written communication skills.
• Education: A degree in finance, accounting, or a related field is preferred but not essential.

What you'll get in return

• £25,000 annual salary
• 3 months temp contract
• A start immediately
• Opportunity to gain experience in a dynamic finance environment

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Make a difference every time you come to work
We at Hamberley Care Homes believe that our residents deserve something 'Extra Special, Every Day'. If you're enthusiastic, highly motivated and organised, and you're looking for a role where you can help people enjoy every day, this could be the opportunity for you.
Our Activities Assistants ensure our residents get the most out of life through vibrant social, wellbeing, and lifestyle activities. Outgoing, energetic and passionate about making a difference, your attitude, ideas, and can-do personality will shape how our residents spend their days.
We offer our colleagues:

- Generous, above-market salary.
- Contracted hours - Bank Hours Available
- Workplace pension
- Comprehensive and further development opportunities
- Opportunities for Career progression
- Refer a Friend Bonus - up to £750 per referral *T&Cs Apply

What you'll do as a Activities Assistant
As the Activities Assistant, you'll be working under the leadership of the Wellbeing Coach and become the person that residents, families, and colleagues know as the one who makes things happen.
Whilst you'll be supporting with arranging wellbeing activities on a weekly and monthly schedule for our community, you'll also get to know our residents and find out what makes them happy as individuals. You'll learn about people's hobbies and interests and work with colleagues and families to ensure residents can keep doing what they love.
Everyone is different, so at Hamberley, we work hard to ensure that people can participate in fun and meaningful activities, whatever their interests or physical and mental abilities. One day, you might arrange a trip to enjoy ice creams at the seaside, lunch at the pub, or a birthday celebration with family with mini-golf in the garden. You might start reading a new book with someone or take part in a weekly yoga session with a new resident. Another day, you'll host a workshop, allowing people to try new things or to teach fellow residents how to recreate a favourite recipe, try a new craft or learn to paint with watercolours. One Hamberley home even produced a cookbook of family recipes shared by residents.
You'll also support colleagues with their own wellbeing and lead and inspire the home to understand the importance of being part of a positive and creative living environment.
Could you be part of our team?
In charge of organising your own schedule, the ideal candidate has:

- Excellent communication skills, passion, empathy, and a desire to make people's lives more enjoyable, rewarding and fun
- Excellent organisational skills, leadership experience and the ability to motivate yourself
- A good interest in the local area and keen knowledge of community groups, as our residents enjoy days out and attending and organising events
- Previous experience of working or caring for people within a residential care setting or similar transferable skills
- Good verbal and written communication, as you'll be responsible for care planning and activity engagement documentation
- Evidence of leadership skills and experience in inspiring a team
- Microsoft IT skills are essential; Word, Excel, PowerPoint and Teams

Join us at Oxford's most stunning care home

Chawley Grove is a luxurious care home in Oxford, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
Hamberley People
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!
About Hamberley
The award-winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. Fast-growing and innovative, we’re opening three new homes in 2023. Recognised for our exceptional approach to care, we were chosen as Residential Care Provider of the Year in 2019 and 2022.
*T&Cs Apply

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.



The post holder has responsibility for assisting with the provision of a professional, comprehensive, and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team.
• Provide administrative support to Consultants, clinical staff and all patients under their care, including, correspondence support and other administrative duties as required.
• Use of the Trust digital transcription systems to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of sending out within 7 working days.
• Book New and Follow up clinic appointments. Utilise vacant slots to bring forward clinically triaged urgent patients ensuring best use of clinic lists. Assist with the processing of new referrals on eRS (E-referral systems)
• Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems via phone or email.
• Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
• Demonstrate high levels of customer care and be an ambassador for customer care within the Trust and department.
• Act in a manner aligned to our Trust Values and consistently demonstrate the behaviors that will ensure we achieve our ambition of delivering compassionate excellence.
• Provide a robust administration function that underpins the delivery of a high-quality service and maintain effective working relationships with clinical, nursing and administrative staff.
• Respond to communication and queries including email, face to face and over the telephone in a timely manner.
• Maintain patient confidentiality at all times.
• Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.
• Use the Trust IT systems (for example EPR, PACS, ScanIt) to register patients, make up a set of patient notes, make outpatient appointments, produce end of treatment letters, ensure that details are correct, check in / check of outpatient appointments as instructed and manage electronic referrals.
• Assist with the processing of new referrals on eRS (Choose and Book / DBS / e-referral systems).
• Contribute to on-going and future service development projects supporting continuous improvement of the services we provide.
• Attend Departmental meetings and training as required to ensure that you maintain an up-to date working knowledge of service and trust procedures.


This advert closes on Wednesday 9 Oct 2024

Proud member of the Disability Confident employer scheme

We are looking for a highly motivated Administrator to support primarily theSpecialist Disability Service (SDS) and Rehabilitation Engineering Department (RED) at the Oxford Centre for Enablement. This role will also support the Oxfordshire Wheelchair Service with raising purchase orders for equipment.

This varied role will involve providingcomprehensive administrative support to the clinical teams for both the RED, SDS and other staff. This will include maintaining clinical data bases and ensuring these are accurate, up-to-date, and complete. The post holder will also be required to register referrals and make appointments on the hospital database (EPR) on a day-to-day basis and use other databases relevant to the task.

You should be a good team player, who enjoys communicating with a wide range of people, be organised and have a flexible approach to work. The successful applicant will have a good general level of education and be able to deal with a very busy environment. You will also need to demonstrate good organisational skills and can remain calm under pressure. Good IT skills are essential for this post, therefore a good level of computer literacy is required to fulfil this role.

NHS experience would be advantageous, but full training will be given.

Please note administrative roles in the NHS do not offer sponsorships.

For more information, please contact Sujai Alias, Administration Team Leader by email Sujai. Alias @ouh.nhs.ukor call on 01865 227319

Job purpose:

· The post holder will be primarily responsible for providing comprehensive administrative support to the clinical staff in Specialist Disability Service (SDS) and Rehabilitation Engineering (RED) department.

· To process invoices for the RED/SDS department making sure that they are processed regularly and in a timely manner following the current workflow processes.

· To ensure funding is in place for patients that require this for their appointment and equipment.

· To provide administrative support to the Oxfordshire Wheelchair Service (OWS) as required, but primarily purchase orders for equipment,

· To be responsible for ordering of equipment using the NEP ordering system and ensure funding is in place for patients.

· Develop relationships with clinical staff and Approved Repairer staff.


• Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

Principle Duties / Responsibilities
• To provide extensive administrative support to the clinical staff in SDS and RED department.
• To be able to use a variety of hospital booking systems and databases,prioritising your workload and can work with minimal supervision.
• To be able to answer queries by telephone or face to face and contact patients and other service providers as deemed necessary for the job role.
• To process all incoming mail, various email inboxes for the departments and checking regularly throughout the day and actioning accordingly in a timely manner.
• Register and process patient referrals daily for the SDS/RED department, ensuring that patient demographics are correct, and all information is uploaded correctly.
• Coordinate and book patient appointments using the hospitals electronic patient records (EPR) system. Ensure clinical staff have a vehicle available for outreach visits.
• Ensurepatient waiting times are strictly adhered to in the appointment booking process and liaise with Team Leader to resolve any issues.
• To take responsibility in ensuring that all clinics are closed by the end of each day using the internal system of processing this information is followed. Also ensure that information is provided to clinical teams and updated as per the agreed process.
• To liaise with the ambulance service when issues arise with patient transport on the day of the patient’s appointment.
• To understand how to use the translating services for the trust and book appropriately for clinic appointments as required.
• To deal with telephone calls, answerphone messages and emails from patients, healthcare professionals and other members of the public. Resolve any queries that may arise and update the relevant information systems.
• Demonstrate a calm confident telephone manner and be able to relay information to those where there may be communication difficulties.
• Familiarise with Rehab Engineering Departmental work tasks which involves ordering goods, preparing technical files, processing completed technical files, invoicing, preparing estimates and chasing purchase orders against the estimates. To request and chase funding from the ICB as appropriate.
• Resolve any queries from suppliers regarding misplaced equipment and liaise with the store person and clinical support worker to resolve any issues.
• Place orders of equipment using NEP and, in some circumstances, the RED ledger. To chase outstanding orders and dealing with queries as required to ensure the delivery of patient care.
• Process electronic purchase orders in a timely manner, ensuring that urgent orders are prioritised.
• Develop a familiarity of patient equipment to aid when dealing with purchase orders and queries.
• Handle order queries from suppliers/manufacturers and pass on to the relevant clinical staff member to resolve.
• Chase finance if orders have not been processed, ensuring delays and other issues are escalated to the Administration Team Leader to take forward with finance.
• Receive deliveries of equipment and receipt on NEP and other appropriate systems as appropriate depending on type of equipment.
• Arrange for couriers to collect/deliver equipment to suppliers/manufacturers.
• To process invoices for the RED/SDS department, ensuring these are processed regularly and submitted to E-billing in a timely matter.
• To investigate any non-payments or issues from suppliers re invoicing with the support of your line manager ensuring the queries are followed up.
• Carry out routine office duties such as photocopying, scanning and ensuring documentation and referrals are uploaded to EPR accurately.
• Responsible for ensuring the commissioning spreadsheet is updated daily/weekly for monthly returns to finance ensuring accuracy with the support of line manager and defining at the end of the month the group categories.
• Sending out clinic outcome reports on behalf of the clinical team and any other associated correspondence relating to administrative processes within the service.
• To attend relevant training courses and appropriate departmental meetings.
• To actively assist daily the OWS service with raising purchase orders on ELMS which is the wheelchair system for patient equipment or for general stock.
• To assist other members of the admin team with tasks as and when required and any other office duties suitable for your grade and deemed appropriate by your line manager.




This advert closes on Tuesday 8 Oct 2024

Proud member of the Disability Confident employer scheme