Total 575 Manager level Finance / Banking / Insurance job vacancies in London, HA7 1JP

The Senior Communications Manager plays a crucial role in enhancing and protecting the reputation of the organisation. The postholder will provide expert communication management support for the Trust's internal programmes and transformational programmes including leading Listening into Action, Anti-Racism and Anchors programme. They will work proactively senior clinical, corporate, and operational stakeholders to manage various major communications programmes across the organisation to support the delivery of the strategic ambition Building a Culture of Trust alongside the organisation’s strategic objectives.

The postholder will work towards the implementation of the Trust’s communications strategy, supporting the delivery of corporate objectives, delivering against personal objectives and ensuring the successful delivery of the team’s annual objectives.
• They will oversee the development, implementation and evaluation of communications and engagement plans to support the Building a Culture of Trust ambition alongside major trust-wide programmes
• They will drive delivery of a range of initiatives and projects, ensuring all work is delivered to agreed standards and timelines
• They will conduct regular supervision and annual appraisals for direct reports
• They will support team members to gather, analyse and prepare intelligence, ensuring effective and timely responses to queries from internal and external stakeholders
• They will work with colleagues (including Internal Communications and Listening into Action teams) across the Trust to ensure appropriate support at key corporate events such as the CEO/Chair broadcasts, staff awards and high-profile internal forums e.g., Leadership Forum.
• They will oversee the development and management of the Trust’s staff engagement programme
• The post-holder will need to use their specialist expertise to influence and persuade senior colleagues on a wide range of complex and sensitive communications issues.
• The post holder will also deputise, where appropriate, for the Director of Communications and Engagement.

Our values, Kindness, Respect and Together, are in keeping with the NHS Constitution and set the standards for how we plan and make decisions; deliver quality care; behave with each other and service users and recruit, induct, appraise and develop our staff. We are looking for staff who will help us live these values and help to make South London and Maudesley NHS Foundation Trust a better place for everyone.

Key result areas
• To oversee the development, delivery and evaluation of communications and engagement plans that support the Trust’s strategic objectives and build the Trust’s reputation as a leading organisation within the NHS, ensuring that activity is in line with the Trust’s overall communications and engagement strategy.
• To ensure that relationships with key stakeholders are maintained and proactively developed.
• To oversee the development and delivery of communications and engagement plans to support major trust-wide projects, providing leadership and expert advice, ensuring communications plans align with broader communications strategies including staff engagement and involvement programmes.
• To work with senior managers to identify and develop communications campaigns to support the organisation in meeting its strategic objectives, providing strategic advice and expertise to enable opportunities for feedback, involvement and contribution to decision-making.
• To ensure that all communications materials and channels help build the Trust’s reputation as a leading organisation within the NHS, that they are correctly tailored for the appropriate target audiences, including hard to reach audiences, and are in line with the Trust’s overall communications strategy.
• To ensure the Trust brand and visual identity are protected, including supporting other staff in the correct application of corporate style guidelines, ensuring compliance and addressing inconsistencies.
• To ensure the organisational internal and external channels are kept uptodate with the relevant information from the clinical programmes and workstreams

Policy and Service Development
• To understand the internal environment, organisational development, and principles of culture change to ensure best practice is brought into internal programmes.
• To review and draft changes to existing policies, guidelines and service level agreements (SLAs) which may impact service delivery, drafting new policies and SLAs where
• To lead the development and implementation of the communications and engagement sub strategies ensuring compliance with disability legislation and that the Trust meets itsstatutory obligations in terms of accessibility.
• To work with senior colleagues to develop new business proposals where needs have been identified.
• To be responsible for the development and implementation of protocols to ensure the Trust’s patient information complies with best practice guidance.
• To ensure organisational compliance with NHS and Trust Brand and Identity.
• The post holder will need to maintain a good knowledge of emerging policies and guidance from government departments such as DHSC, NHSE, ICB interpreting the guidance, assessing any impact and ensuring effective communication to the organisation.

Information Resources
• To draft reports summarising status on issues, appraising outcomes, and providing progress reports for the Director of Communications and Engagement and, where necessary, attend relevant meetings to deliver those reports and advise on communications issues.
• To provide regular analysis and reports to senior managers on the use of the website, intranet, staff apps etc, suggesting improvements where necessary.
• To prepare briefings for regulatory and advisory bodies in respect of updating them on complex issues.
• To analyse complex statistical data to inform the development of communications strategies, plans and reports and support decision making, highlighting issues and risks and identifying mitigating action.
• To collate as required, a range of information and lead appropriate analysis to develop robust business cases
• To undertake audits, surveys and utilise other feedback techniques to evaluate the communications function both internally and externally.
• To ensure key corporate documents are managed through version control measures.

Finance
• To plan and manage the Listening into Action budget and be responsible for managing the finances of the Change Makers programme on behalf of Maudsley Charity.
• To monitor and assess the required financial investment for communications activities in order to inform budget setting and to manage resources within the agreed budget identified.
• To commission and brief designers, developers, communications agencies and other external suppliers; ensuring that expenditure stays within agreed budget.
• To ensure administrative and financial integrity as expected within a public sector organisation following Trust and national guidance.
• To be responsible for achieving financial savings targets as required.

Research and Development
• To be responsible for keeping up to date with best practice and new techniques in internal communications including the use and application of AI to achieve greater efficiency.
• To keep up to date with national policy, new health initiatives and partner organisations strategies and plans and how these impact locally on the Trust

Managerial Responsibilities
• Deputise for the Director of Communications and Engagement as required.
• Manage direct reports, assessing and allocating work and ensuring regular supervision and appraisals (PADR).
• To support, motivate and develop people within the team.
• To work with senior colleagues to scope out the communications potential of new projects and determine appropriate staffing levels, assessing line management structures necessary to deliver to these projects where appropriate.
• Managing third parties (such as consultants/interims) to ensure deliverables are met in a timely manner and within budget.

Training and Development
• To undertake Mandatory and Statutory training (MAST) as required by Trust Policy
• To contribute and commit to undertaking and Performance Appraisal and Development Review (PADR).
• To undertake personal development as identified in the PADR.
• To introduce new starters to the communications and engagement function at corporate inductions.
• To train colleagues at all levels across the Trust in internal communications and digital skills as required.

General
• This is not an exhaustive list of duties and responsibilities, and the postholder may be required to undertake other duties which fall within the grade of the job, in discussion with the manager.
• This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the postholder.
• The postholder is expected to comply with all relevant Trust policies, procedures and guidelines, including those relating to Equal Opportunities and Confidentiality of Information.
• The postholder is responsible for ensuring that the work that they undertake is conducted in a manner which is safe to themselves and others, and for adhering to the advice and instructions on Health and Safety matters given by Manager(s). If postholders consider that a hazard to Health and Safety exists, it is their responsibility to report this to their manager(s).
• The postholder is expected to comply with the appropriate Code(s) of Conduct associated with this post.
• South London and Maudsley NHS Foundation Trust operates a no smoking policy. We are an equal opportunities employer. It is the policy of the Trust to ensure that no user of the service, past, present or future employee, or job applicant, receives less favourable treatment on the grounds of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex, sexual orientation; in line with the Trust's Equality and Diversity Strategy

Other
• The post holder will occasionally be exposed to distressing situations which may include suicides and absconds as well as dealing with sensitive staffing issues and managing communications, particularly with the media, in times of crisis.


This advert closes on Monday 2 Dec 2024

We are looking for an enthusiastic and highly motivated operational manager to join our busy gynaecology team as a Service Delivery Manager.

The post holder will be joining a diverse multipdisciplinary team of clinicians and operational collegues.

The successful candidate will take a leading role in the day-to-day management of the clinics, including the new Single Point of Access, ensuring there are robust processes in place that enable clinic slots to be booked to optimum utilisation so that there are minimal DNA’s and cancellations and the correct patients are booked into each clinic.

The post holder will work closely with operational and clinical leads from the gynecological team, and will play a key part in supporting these teams to embed improved clinical pathways and service redesign initiatives in line with their clinical strategy.
You will be responsible for ensuring there are clear and transparent measures of success within the team, and for developing lines of communication both within the team and out into the organization that support effective dissemination of information and escalation.
You will line manage a Women’s Health Hub administrator, holding them accountable for meeting personal objectives and local and national targets, as well as supporting and nurturing them to develop their capabilities.

In return, we will develop your skills, knowledge and experience with formal and on-the-job training.

Your primary base will be the gynaecology offices in Whipps Cross Hospital. However, there is also flexibility for you to work from home where appropriate.

The Service Delivery Manager is responsible to the Project Manager for the overall performance of all aspects of the Single Point of Access and clinic management for the Women’s Health Hub. This position will be responsible for the day-to-day clinic management of these services to ensure that all patients are booked in accordance to the Trust Patient Access Policy.

The post holder will support the clinical teams to develop their services in accordance to their clinical strategy, ensuring efficient management of Women’s Health Hub clinics and wider gynaecology outpatient appointments. This will include Consultants, senior nursing and operational colleagues.

The post holder will be responsible for establishing and monitoring clear and transparent measures of success (KPIs) for the outpatient services, such as ensuring optimal utilization of clinics, reducing cancellations and decreasing the DNA rate whilst also ensuring a good patient experience that is safe and adheres to national and Trust guidelines.

You will support the directorate’s implementation of service improvement as appropriate and general development of services. You will pay a key part in supporting change as part of the review and improvement of care pathways alongside clinical teams.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.


This advert closes on Monday 2 Dec 2024

Trust Manager/Senior Manager
Location: London
Contract: Permanent
Salary: £60,000 - £85,000 per annum (dependent on experience)
Start Date: Flexible
*Hybrid Working*
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting on behalf of a Top 50 Chartered Accountancy in London for a Trust Manager/Senior Manager to join the team on a permanent basis. The firm are looking for someone to become a key member of our Trust Team, reporting directly to Directors and Partners and looking after an interesting and varied portfolio that includes charitable trusts.

Main Responsibilities

• Responsible for an interesting and varied portfolio of UK resident and charitable trusts, including ensuring key deadlines for annual accounts and tax compliance are met.
• Reviewing work prepared by members of the team, input into their training and mentoring.
• Assisting with advisory work and ad-hoc matters, including high level taxation and general advice regarding Inheritance Tax.
• Liaising with tax, accounts and financial planning teams, as appropriate, to ensure a joined-up approach.
• Monitoring budgets, own chargeability and raising fee notes.

Candidate Criteria

• CTA and/or STEP Qualified
• Experience in a similar role, managing a Trusts portfolio in practice
• Experience of charitable trusts, probate work and estate accounts advantageous but not essential
• Working knowledge of CCH Trust Accounts and CCH Personal Tax would be advantageous
• Great communication skills with the ability to work well on own initiative as well as part of a team.

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Your New Company
A well-known business in the leisure & entertainment industry is looking to hire onto their Finance team. Part of their vision is to become the global leader in the entertainment industry. This role would be sitting within the tech & marketing arm of the business, not the leisure arm of the business.

Your New Role
As Finance Manager some of your responsibilities will include:

• Reviewing month-end and year-end closing activities (including journal entries and billing).
• Ensure compliance with regulatory requiremeents.
• Payroll responsibilities.
• Cashflow responsibilities.
• Collaboration with teams and stakeholders across the wider business.
• Day to day management of the finance teams.
• You will have 3 direct reports.

What You'll Need To Succeed

• Fully qualified finance professional (ACA / ACCA / CIMA).
• 1 - 3 years' experience in industry.
• Strong IFRS and UK GAAP.
• Strong Excel proficiency.
• Consolidations.
• Strong interpersonal and business partnering skills.
• Team management ideal but not essential.
• Business Central experience would also be beneficial, but not essential.

What You'll Get In Return
This is an exciting opportunity to join a dynamic and fast-moving business. This role will give you team management experience, and there is an emphasis on progression so it is perfect for someone looking for a progressive role. Team culture is also very important - there are regular social events, there have been meet & greets with sports' teams and puppy days are also hosted.

What You Need To Do Now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Athena now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

An exciting opportunity has arisen to join Bart’s Health based primarily at our Royal London and St Bartholomews Hospital sites for the role of Medical Education Manager (12 months Maternity Cover). We are seeking to recruit an enthusiastic and dynamic person with medical education experience and who is able to work on their own initiative but also be a team player.

The role involves working closely with the Director of Medical Education (DME),Deputy Directors of Medical Education ( DDME’s) Education Leads and the Education Academy Senior Team to ensure the Trust meets its contractual requirements and maintains a supportive learning environment for medical students and doctors in training. The post holder will also be responsible for the overall co-ordination of medical education programmes, ensuring the effective delivery of education and training and related requirements to the highest quality and in line with the requirements of the Trust, the General Medical Council (GMC), Health Education England (HEE) and the Royal Medical Colleges.

The post holder is also responsible for the supervision of the Site based Administration Team.



The post holder will:
- Be responsible for the overall co-ordination of the medical education programmes at the site, including undergraduate, postgraduate and faculty development. To manage the local delivery of the medical education programmes ensuring that the resources available are fully utilised in the provision of the medical education programmes.

- Manage and maintain systems and processes for effective, efficient and accurate record keeping for all areas of responsibility and to capture measurable activity which is in line with the commissioners/regulators requirements. To ensure processes are in place to capture records of attendance, and evaluation, and reporting into the appropriate educational governance structures. Collate and produce reports on areas of responsibility as required by the DME and Education Academy Senior Team.

- Work closely with the Director/Deputy Director of Medical Education (DME/DDME), the Foundation Programme Training Directors (FTPD), Undergraduate Dean and the Education Academy to ensure trainees and students are supported during their time with the Trust and they are aware of the Medical Education Team and the services provided.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledgerequired. For both documents, please view the attachment/s below.

Main duties and responsibilities

Responsible for the overall co-ordination of the medical education programmes at the site, including undergraduate, postgraduate and faculty development. To manage the local delivery of the medical education programmes ensuring that the resources available are fully utilised in the provision of the medical education programmes.

To manage and maintain systems and processes for effective, efficient and accurate record keeping for all areas of responsibility and to capture measurable activity which is in line with the commissioners/regulators requirements. To ensure processes are in place to capture records of attendance, and evaluation, and reporting into the appropriate educational governance structures. Collate and produce reports on areas of responsibility as required by the DME and Education Academy Senior Team.

Working closely with the Director/Deputy Director of Medical Education (DME/DDME), the Foundation Programme Training Directors (FTPD), Undergraduate Dean and the Education Academy to ensure trainees and students are supported during their time with the Trust and they are aware of the Medical Education Team and the services provided.

To review, interpret and implement policies, procedures and protocols to ensure good practice for the delivery of medical education; provide specialist knowledge to the Site team and wider faculty. Assist in work streams and project implementation including monitoring, evaluation and adjustment of protocols and procedures and as directed.

Work closely with the other site MEMs, sharing good practice and lessons learnt to develop Medical Education across the Trust. To develop networks with other MEMs, external to the Trust, to seek ideas for innovation, overcome challenges and share good practice.
Responsible for ensuring the Induction of the medical students and postgraduate medical staff and that the Trust policy is adhered to. Working in conjunction with colleagues across the Trust to ensure the induction programme is delivered effectively and efficiently and that compliance with the Trust Statutory and Mandatory policy is appropriately recorded. To work with the Divisions to identify local leads with a responsibility to deliver local Induction for all junior medical staff.
To manage the relationships with internal personnel associated with the training of medical students and postgraduate doctors; this includes the College Tutors, Divisional Managers, Educational Supervisors and Clinical Supervisors and Clinical Leads.

To manage the relationships with external personnel associated with the training of medical students and postgraduate doctors; this includes the Commissioners, the Foundation School, Royal Colleges, the GMC and the providers of commissioned programmes.

To manage appropriate points of contact and support for medical students and postgraduate doctors which are clearly signposted. To deal with sensitive and confidential information and queries/issues in a timely and effective manner to improve situations which impact of the trainees/students learning.

The post holder will need to respond in a professional, and timely manner, to requests which come from the Education Academy Senior Team.

Staff Management and Leadership

To provide supervision and line management of the administrative staff at the site – including overall supervision, quality and performance, leave, appraisal and personal development and disciplinary matters.

The post holder will ensure all aspects of the Department run efficiently and effectively, including participation in the recruitment, selection and induction of the Administration staff, including temporary cover.

To manage the training and development of staff to ensure that cover is available for all areas; liaising with the other site MEMs and the Education Academy Team to enable cross site cover as and when required.

Educational Governance

Working closely with the DME and Risk Managers ensure that SI reporting is appropriately recorded at a Trust level and to the Postgraduate Dean.
Responsible for ensuring all training posts are notified of working with the Educational Leads ensure that the Trust maintains a high level of response rate to the GMC National Surveys. Responsible for circulation of the GMC NTS results and working with the Educational Leads and trainee to put together appropriate SMART action plans.

To ensure the Site supports the quality assurance processes of the Commissioners, including Annual Quality Visits, regulatory visits and visits of concern and any follow up action as required.

Responsible for managing and maintaining a database for all trainers on site and to liaise with appropriate teams for updates and reports as required. Working closely with the DME to ensure the site meets the requirements of the GMC Standard for Recognition and Accreditation of Trainers.

In liaison with the Education Academy Team and DME to provide training activities for faculty development, ensuring that external training provision is made available to faculty.

Meetings and committees

The post holder is responsible for ensuring the effective management of the annual programme of meetings, including timely distribution of papers.

To attend the MEM Senior Team Meetings and ensure regular local team meetings take place in order to disseminate information and pick up questions from the team.

Where appropriate to represent the Trust at external meeting and groups and to bring back key messages for dissemination to the wider team.


Responsibility for Patient care

Overall there will only be occasional incidental contact with patients, except when supporting the clinical teaching examinations for students and postgraduate doctors, which may involve patients.


Physical and Financial Resources

Manage the budget allocation for the Site and medical education programme activity, ensuring that suitable education and training resources and facilities are available to deliver the programmes


General Responsibilities

Guided by standard procedures, good practice and understands the standards and results that are to be achieved.

The post holder is required to manage and prioritise their own workload working with minimal supervision and using own initiative. In liaison with colleagues in medical education across the Trust to deliver the requirements of the role; where required to provide cover as necessary for colleagues in the department for leave and sick and when pressure of work requires.

Ensuring material on the internet and intranet are up to date and accurate.


This advert closes on Thursday 28 Nov 2024

This role forms part of the wider Information Governance service and is functionally responsible for the Information Rights and Records Management departments. This role will provide strategic leadership and subject matter expertise to the departments and wider trust. This role will be required to undertake broader Information Governance duties in support of the Corporate Information Governance department.

The main duties for this role include:
• Management of the Information Rights and Records Management departments
• Providing expert advice in all matters relating to Information Governance
• Advising and leading of complex Data Protection Impact Assessments
• Budget management
• Contract management
• Supporting the trust's wider Information Governance agenda

This is an exciting opportunity to join a large and highly skilled Information Governance department. The department continually invests in the professional development of team members, and works on complex local, national and regional projects which directly contributes to improved patient care.

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/



The Head of Information Governance (Information Rights and Records Managementwill:

· Establish and maintain the trust as a leading provider for Information Rights And Records Management.



· Develop and deliver training and guidance specific to the context of the trust accounting for the new requirements and structures under the Health and Social Care Act 2012.



· Outline, in conjunction with colleagues, the requirements of assurance and risk management on information governance and to ensure that particular stakeholder demands are met.



· Support the development of a community of practice between stakeholder leadership and staff to ensure they are able to evaluate assurance and requirements across the information governance agenda (information asset owner audit returns)



· Develop a systematic approach to information governance with clear systems of prioritisation, change management and control.



· Ensure stakeholder understand the standards required for information governance and risk management and their implementation in standard working practice.



· The co-ordination and leadership of an information governance assurance model, ensuring that where services are provided by a third party that an assurance model is in place and is supported by contractual (or equivalent) terms.



· Deliver the expected standard of investigation and action on information incidents or potential breaches of the data protection act or confidentiality, in line with the relevant organisation’s controls.



· Deliver operational support and assistance on site with stakeholder and engagement in routine business and development, to support the appropriate, proportionate and timely consideration of information governance issues in strategic and operational decisions.



· To be able to assess the quality of assurance provided on information governance and advise or escalate as required by circumstances and agreements.



· Where required to act as Privacy Officer, ensuring that the appropriate requirements of the registration authority service are outlined.



· Manage and/or co-ordination of information incident escalation and investigation.



· Respond to complex complaints from distressed and upset patients and staff in regards to data protection.



· Engagement with national and regional bodies and forums, as required.



· Support, training and assistance to key post holders including but not limited to Senior Information Risk Owner (SIRO), Information Asset Owners (IAO), Caldicott Guardian, Privacy Officer, executive responsible for Registration Authority, executive responsible for records management, Information Governance Group, other Board (as required).



· Manage and support the delivery of information asset register.



· Support Information Asset Owners and SIRO in the management of Risk, through the delivery of information risk register and associated action plans. Monitor actions delivered by key providers and escalate as necessary.



Support the nominated Information Security Officer(s) in delivering the information security assurance programme. Provide updates on key risks and priorities arising from ICT environment and changing requirements.



· Provide advice on guidance on changes to be considered to improve patient outcomes and business efficiency, through process review and technology.



· Lead on information incident management and investigation, managing ICO complaints and support functions in managing incidents from providers.



· Support and delivery of guidance for contracts (with third party suppliers) and commissioning of services to ensure IG elements are incorporated and best practice is followed where possible.



· Management of delivery of Data Processing Agreements and contract terms where necessary and in conjunction with legal advice.



· Support IT service in the provision of appropriate filing structures, access control and management of electronic information.



· Highlight and management of risk to the stakeholder (where supported by terms of contract with providers).



· Provide data protection expertise (legal/statutory requirements) where necessary including: design and delivery of privacy information, guidance on the required consent model and engagement with patients.



· Receive and manage data relating to extremely sensitive matters regarding data use, lawfulness of processing, and ethical standards.



· Work with stakeholders to develop key strategies covering the information governance agenda



· Support the scoping, design and project to delivery de-identification/ pseudonymisation projects and processes from an IG perspective.



· Liaise with Informatics and IT teams to ensure legal compliance and governance standards are met and implemented.



· To oversee team members to deliver the requirements listed above; engage and liaise with key stakeholder, in particular:



o To support the delivery of day to day activities and projects.

o To manage team and drive delivery of a range of business initiatives and projects.

o To support the identification and sharing of best practice in employee engagement.

o To operate in a highly political and sensitive environment.

o Support the portfolio of initiatives in demonstrating value for money for the current spend through tracking, managing and delivering agreed benefits.



Create and manage a consultancy model service to generate income for the trust and improve NHS information governance.




This advert closes on Friday 29 Nov 2024

Your New Company
A well-known business in the leisure & entertainment industry is looking to hire onto their Finance team. Part of their vision is to become the global leader in the entertainment industry. They are continuously evolving into new territories and are therefore looking to hire a Finance Manger onto their team.

Your New Role

As Finance Manager some of your responsibilities will include:

• Reviewing month-end and year-end closing activities (including journal entries and billing).
• Ensure compliance with regulatory requiremeents.
• Payroll responsibilities
• Cashflow responsibilities
• Collaboration with teams and stakeholders across the wider business.
• Day to day management of the finance teams.

What You'll Need To Succeed

• Fully qualified finance professional (ACA / ACCA / CIMA).
• 1 - 3 years' experience in industry.
• Strong IFRS and UK GAAP.
• Strong Excel proficiency.
• Strong interpersonal and business partnering skills.
• Relevant experience in the leisure / entertainment industry desirable, but not essential.

What You'll Get In Return
This is an exciting opportunity to join a dynamic and fast-moving business. You will have the opportunity to join a great team. There are also some other great perks to this role, such as their Cycle to Work Scheme and Dental / Health Care.

What You Need To Do Now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Athena now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

UCLH are seeking an outstanding leader for the largest Division in UCLH, which incorporates the UK's largest neuroscience centre and one of the largest neuroscience centres in the world.

We are seeking an ambitious, motivated and driven candidate to deliver upon the many opportunities this role presents. Please be aware that this is a fixed term opportunity, for 12 months, and the successful candidate should aim to start from Feb 2025.

As Deputy Divisional Manager for Interventional and Inpatient Care in the £280m turnover Queen Square Division within the Specialist Hospitals Board of UCLH, you will work with a high performing team to ensure high quality, efficient, timely and patient-focused clinical services. With a track-record of delivery of demanding agendas, you will lead your team in providing exceptional management support.

The role covers a range of specialities including neuroradiolology, neurosurgery, Neuro-oncology and private patients, Stroke, Therapies and Rehab, Pain, Critical Care and Theatres. The post is responsible for around 1,000 posts, with a budget of over £90m and will ensure the operational smooth-running of these highly complex and diverse services. As well as this, the role has oversight of a range of capital and service developments including our private patient service growth, neuroradiology reconfiguration and mechanical thrombectomy service development. The post holder will have designated responsibility for the strategic and operational management across their designated services and direct responsibility for delivery of services in line with budget.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.


We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street


We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineand pathology.


We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.


For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.


This is a time of outstanding opportunity for the Division. Neuroscience is one of UCLH's strategic priorities, and a building programme has recently delivered new angio. suites, interventional MRI and an expanded neuromuscular complex care centre. The Division is also looking forward to the opening of an exciting facility on the Gray’s Inn Road site in conjunction with UCL/DRI to open 21 new outpatient rooms and 4 new UCLH MRI scanners. Queen Square leads the world in delivering advanced neuroscience therapeutics through commercial and non-commercial trials in a dedicated clinical research facility as well as maintaining collaborative links with UCL Institutes to be world-leading in clinical neuroscience research.

Come and bea part of the best NHS trust in England to work for, according to our staff*


UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust


*In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.


UCLH top trust to work at in England – for the second yearrunning!University College London Hospitals NHS Foundation Trust.


Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.



This advert closes on Wednesday 27 Nov 2024

Proud member of the Disability Confident employer scheme

A Vacancy at Chelsea and Westminster Hospital NHS Foundation Trust.


Are you ready to take on a high-impact leadership role in a fast-paced healthcare environment?Chelsea and Westminster Hospital Foundation Trustis seeking an energetic and forward-thinkingDeputy General Managerto join our Acute & Emergency Medicine team. You'll play a pivotal role in ensuring the smooth delivery of services across two busy sites, supporting the General Manager while being backed by a talented team of dedicated service managers.

Job Overview:As Deputy General Manager, you will be a key driver of operational excellence. Working closely with the General Manager, you’ll help lead the delivery of high-quality, patient centred care, improve service performance, and manage day-to-day operations across our Acute and Emergency services. Supported by a strong and capable team, you’ll oversee patient flow, resource management, and lead improvement programmes across our busy front line services.
• Lead a dynamic team in a vital healthcare setting.
• Make a direct impact on patient care and service delivery.
• Work across two diverse sites, ensuring operational efficiency.
• Be part of a supportive leadership structure, driving innovation and improvement.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Accountable to the General Manager, and working in partnership with Service Directors and Matrons, the Deputy General Manager (DGM) will support in the operational delivery of Emergency and Acute services, focussing on delivery of the A&E waiting time standards, financial performance, governance, change and business development across the directorate. The successful candidate will be responsible for ensuring good governance and processes for monitoring delivery against all KPIs are in place.



The Deputy General Manager will play an important role overseeing development of the Same Day Emergency Care (SDEC) pathway, ensuring the smooth transition of patients between primary care, ED and Ambulatory Emergency Care (AEC). The DGM will ensure this is a seamless pathway at the CWH site and will line manage the Service Managers based within A&E and Acute Medicine to ensure continuity across the entire service within the Trust.



Ensuring the smooth flow of patients through A&E, for any acutely unwell patients requiring admission to an acute assessment unit, the DGM will be responsible for ensuring adequate levels of medical staffing with the support of a team of medical rota coordinators. Furthermore, the DGM will support in the development of strategic discharge pathways in collaboration with the site team.



The Deputy General Manager will work alongside the General Manager in the delivery of the

Directorate financial, quality, performance, productivity and workforce targets, agreed as part of the Divisions business planning, appraisal and personal development process. There will be an important component of the role which requires the successful candidate to have a transformational mind-set, approaching challenges with an inquisitive and constructively critical perspective where innovative solutions are found to complex problems.



The Deputy General Manager will be accountable for establishing and maintaining effective structures and systems of control for the management of staff, including recruitment, appraisal, continuing professional development and support of the Trust’s Human Resource policies and procedures predominantly at the Chelsea and Westminster site, but ensuring continuity at the West Middlesex University Hospital site.



The Deputy General Manager will be expected to establish collaborative relationships with colleagues, working in partnership within the Trust and with external agencies to ensure delivery of the division’s business plan and strategic vision.



The Deputy General Manager will ensure that line management of his or her staff is undertaken professionally and that each member of staff has a development and training plan consistent with Divisional and Trust objectives. The candidate will be required to line manage the Service Managers to deliver an effective and aligned service across the organisation and support all the staff whom the Service Managers are responsible for the line management of.



The Deputy General Manager will be expected to work between the two main hospital sites, delivering a consistent level of cover and leadership between the sites.


This advert closes on Thursday 28 Nov 2024

Looking for your next step in social care? Are you a confident problem solver, creative thinker with excellent communication skills?

We are seeking a Team Leader to join our supported living home in West Wickham. This is a full-time role and you would be required to work flexible across the shift rota. We require all candidates to be able drive and have a full UK driving licence for this role.

Your skills and experience working in care could be a great match for our team leader role. All you need is to be a role model for excellent support, who can inspire others and enable them to achieve their goals.

The support we provide is centred around each person’s values, preferences and needs this includes developing daily living skills, accessing a wider community, personal care and medication needs. In this role you’ll also lead and support a team of support workers.

You will:

• Proven previous experience of working with people with learning disability and autism

• Relevant social care qualification or working towards

• Previous management experience is desirable along with a managemnet qualification

• Experience developing skills within a team

• Be a confident problem solver and creative thinker with good communication skills

• Resilience to overcome challenges

Your responsibilities:

• To empower the people we support to live the lives they want to lead

• Provide great leadership and day-to-day supervision to a team of support workers.

• Assist the locality manager in the supervision, coaching and mentoring of the team.

• Provide direct care and support to the people we support and model best practice.

• Co-ordinate the daily provision of support and activities for people we support to ensure the delivery of a high quality, responsive and efficient service.

• You’ll have finances and other resources to manage, along with legal requirements and standards of care to meet.

• Benefits

• On-going training and career development including professional qualifications 

• Contributory pension 

• We cover the cost of DBS checks 

• Rota's are planned in advance. 

• Access to Wagestream where you can track your basic salary and additional hours earnings throughout the month and stream (access) a portion of those earnings before your monthly pay date. You can also access a range of financial support and advice, as well as save directly from your earnings.

• Shopping discounts including Blue Light card, EE perks and Costco membership 

• Successfully 'recommend a friend' to join us and you'll receive a thank-you payment 

• Access to wellbeing helplines. 

• Health Cash Plan

TL_BT

Brandon Trust work alongside people of different ability so they are able to create opportunity and feel empowered to live the life they want.

All team leaders work flexible shifts to provide a 24/7 service. Successful applicants for this role will require an enhanced DBS check. 

We are an Equal Opportunities employer and welcome applicants from all sections of the community. 

None None

Looking for your next step in social care? Are you a confident problem solver, creative thinker with excellent communication skills?

We are seeking a two Team Leaders to join our supported living homes in Dulwich, Southwark.

• Part-time role - 20 hours per week, requiring you to work 20 hours per week working flexibly across the 24/7 shift rota (This position has a “genuine occupational requirement” covered under the Sex Discrimination Act 1975 and therefore only applications from females can be considered)
• Full time role - 37.5 hours per week, working flexibly across the 24/7 shift rota.

Your skills and experience working in care could be a great match for our team leader roles. All you need is to be a role model for excellent support, who can inspire others and enable them to achieve their goals.

The support we provide is centred around each person’s values, preferences and needs this includes developing daily living skills, accessing a wider community, personal care and medication needs. In this role you’ll also lead and support a team of support workers.

You will:

• Proven previous experience of working with people with learning disability and autism
• Relevant social care qualification or working towards
• Previous management experience is desirable along with a management qualification
• Experience developing skills within a team
• Be a confident problem solver and creative thinker with good communication skills
• Resilience to overcome challenges

Your responsibilities:

• To empower the people we support to live the lives they want to lead

• Provide great leadership and day-to-day supervision to a team of support workers.

• Assist the locality manager in the supervision, coaching and mentoring of the team.

• Provide direct care and support to the people we support and model best practice.

• Co-ordinate the daily provision of support and activities for people we support to ensure the delivery of a high quality, responsive and efficient service.

• You’ll have finances and other resources to manage, along with legal requirements and standards of care to meet.

Benefits

• Basic salary equates to £14.73 - 15.35 per hour - depending on experience

• Sleep-ins paid at £60 extra (service dependent)

• On-going training and career development including professional qualifications 

• Contributory pension 

• Cost of DBS check covered by us

• Rota's are planned in advance around 4-6 weeks

• Access to Wagestream where you can track your basic salary and additional hours earnings throughout the month and stream (access) a portion of those earnings before your monthly pay date. You can also access a range of financial support and advice, as well as save directly from your earnings.

• Shopping discounts including Blue Light card, EE perks and Costco membership 

• Successfully 'recommend a friend' to join us and you'll receive a thank-you payment 

• Access to wellbeing helplines. 

• Access to Health Cash Plan

TL_BT

Brandon Trust work alongside people of different ability so they are able to create opportunity and feel empowered to live the life they want.

All team leaders work flexible shifts to provide a 24/7 service. Successful applicants for this role will require an enhanced DBS check. 

We are an Equal Opportunities employer and welcome applicants from all sections of the community. 

None None

Looking for your next step in social care? Are you a confident problem solver, creative thinker with excellent communication skills?

We are seeking a Team Leader to join our supported living home in Canada Water, Southwark. This is a full-time role and you would be required to work flexibly across the shift rota 24/7.

Your skills and experience working in care could be a great match for our team leader role. All you need is to be a role model for excellent support, who can inspire others and enable them to achieve their goals.

The support we provide is centred around each person’s values, preferences and needs this includes developing daily living skills, accessing a wider community, personal care and medication needs. In this role you’ll also lead and support a team of support workers.

You will:

• Proven previous experience of working with people with learning disability and autism

• Relevant social care qualification or working towards

• Previous management experience is desirable along with a management qualification

• Experience developing skills within a team

• Be a confident problem solver and creative thinker with good communication skills

• Resilience to overcome challenges

Your responsibilities:

• To empower the people we support to live the lives they want to lead

• Provide great leadership and day-to-day supervision to a team of support workers.

• Assist the locality manager in the supervision, coaching and mentoring of the team.

• Provide direct care and support to the people we support and model best practice.

• Co-ordinate the daily provision of support and activities for people we support to ensure the delivery of a high quality, responsive and efficient service.

• You’ll have finances and other resources to manage, along with legal requirements and standards of care to meet.

Benefits

• Basic salary equates to £14.73 - 15.35 per hour - depending on experience

• Sleep-ins paid at £60 extra (service dependent)

• On-going training and career development including professional qualifications 

• Contributory pension 

• Cost of DBS check covered by us

• Rota's are planned in advance around 4-6 weeks

• Access to Wagestream where you can track your basic salary and additional hours earnings throughout the month and stream (access) a portion of those earnings before your monthly pay date. You can also access a range of financial support and advice, as well as save directly from your earnings.

• Shopping discounts including Blue Light card, EE perks and Costco membership 

• Successfully 'recommend a friend' to join us and you'll receive a thank-you payment 

• Access to wellbeing helplines. 

• Access to Health Cash Plan

TL_BT

Brandon Trust work alongside people of different ability so they are able to create opportunity and feel empowered to live the life they want.

All team leaders work flexible shifts to provide a 24/7 service. Successful applicants for this role will require an enhanced DBS check. 

We are an Equal Opportunities employer and welcome applicants from all sections of the community. 

None None

Financial Provide robust commercial and financial support to the Division, leading on the development of annual budgets, plans and cashflow forecasts. Monitor and report on the performance of the Division against the financial plan on a monthly basis, ensuring that transactions and expenditure are properly allocated, and the budget remains reflective of the operational function of the business. Work closely with Private Cares Finance Business Partner to ensure that Private Cares trading accounts are reflective of performance and to make them aware of any variances to plan in a timely manner. Create a financial dashboard for Private Care which shows a snapshot of the business at a given point in time, enabling the Divisional Leadership team to make agile strategic decisions. Use complex financial and commercial analysis to advise the Divisional Leadership team on the strategic direction of Private Care. Proactively monitor the market to ensure that our pricing strategy delivers maximum value for the business, whilst simultaneously ensuring that we remain competitively priced. Develop self-pay package prices for simple procedures and a mechanism to ensure that price estimates for more complex procedures are highly accurate. Define, lead and drive forward a project to understand Private Cares profitability by procedure and the wider contribution it makes to the Trust. Once developed, ensure that this approach forms part of business as usual and is reported through the financial dashboard. Maximise the benefits from system efficiencies from the IT applications used by Private Care including Compucare 8 and ensure they are being effectively utilised and developed. Work alongside the Managing Director and senior leadership team to develop the commercial strategy of the Private Care business Operational Develop and implement a programme of transformation within the Private Care finance department to ensure it is high-functioning, efficient and meets the needs of its service users. Drive profitable service development and new initiatives through the provision of insightful and accurate financial data. Provide support to the Division in producing business cases for operational and capital expenditure. Manage the billing and credit control function to ensure it is efficient and continuously improved to maximise revenue capture and generate income without delay. Create a process to ensure that Consultants are paid for the work that they undertake in a timely and transparent manner and manage the relevant payment runs. Ensure that all Consultant payments are properly compliant with CMA regulations and that there are clear contractual terms in place to govern them. Contribute to strategic and development projects as desired. Leadership To manage and be accountable for the proactive management of relationships with sponsors of Private Care and its suppliers. Be accountable for the management of Private Care IT software systems which pertain to finance and billing. Lead on contract negotiations with sponsors of Private Care to secure profitable pricing, ensure that financial uplifts are implemented in a timely manner and to manage the relationship in-year. Represent Private Care finance on the Trusts Medical Advisory Committee (MAC) and at Consultant forums and meetings as required. Communication Utilise a variety of strategies to communicate effectively and deal with complex financial enquiries and queries from key stakeholders, including Consultants, their private medical secretaries, prospective patients, embassies, referrers and other third-party sponsors, delivering a high standard of customer service at all times. Clearly communicate changes in process and policies to key stakeholders and keep them abreast of any relevant developments and changes within the finance function. Utilise the skills, experience and information gathered through undertaking the role to continuously improve finance processes and function, so that it is more effective for all stakeholders. Be aware of and sensitive to other cultures and religions whilst dealing with private patients, ensuring vulnerable groups are not discriminated against. People Management The post-holder is directly responsible for the management and operations of Private Cares finance and billing function and to ensure that these teams have the appropriate skills, guidance and expertise to deliver a high-quality service to the business and its stakeholders. Provide support, guidance and development opportunities for staff, with clear and consistent feedback. Ensure that all staff have annual appraisals, meet mandatory training requirements, have structured performance reviews and that clear performance-related objectives are set. Address any performance or HR issues, taking appropriate action as necessary. Participate in the recruitment and training of new staff, as required. Data Management and Compliance To develop and monitor KPIs for the finance and billing functions within Private Care. Ensure that Standing Financial Instructions are always followed. Ensure record keeping is up-to-date, accurate and aligns with the Trusts information governance policy. Ensure all Private Care policies and procedures are adhered to and acted upon in a timely and efficient manner. Maintain financial policies in accordance with the Department of Health, professional and other guidelines. Personal Development The post holder is responsible for: Identifying their own developmental needs and contributing to their development objectives. Reflecting on their performance and ensuring that they develop the necessary knowledge and skills to meet current and emerging demands of the post. Exploiting learning opportunities available to them, both inside and outside of the organisation and developing additional competencies to benefit the Private Care Division. The duties and responsibilities set out here are a general outline of the post and are not intended to be an exhaustive or inflexible list. The post holder may be required to extend their duties in line with the need of the business.

This post is a key position in the general management structure in the division providing support to the Divisional Director and Divisional Director of Operations for Surgery, Anaesthetics, Critical Care and Associate Services (SACCAS).

Reporting to the Divisional Director of Operations, the General Manager will be responsible for the operational leadership, delivery and performance of services in line with expected objectives, Policies and governance processes for service and clinical quality, business planning, financial (Income & Expenditure) plans and budget management. The GM will have identified delegated responsibility for operational management of services, ensuring the effective implementation of national and local strategies and the delivery of service objectives within available resources on all sites (both within and outside the trust) within the remit of the division.

The General Manager will work with other Divisional leaders to provide leadership and direction for the division ensuring that this supports the Trust’s strategic vision for high quality patient-centred care, and excellence in education and research. The candidate will ensure that effective management and delivery underpins the leadership of the division and that the Divisional Director is supported to ensure that leadership decisions are translated into transforming and delivery of services.

OPERATIONAL PLANNING AND DELIVERY
• • To be responsible for the operational management of all services within the division, through the divisional director, on behalf of the trust.
• Work closely with internal teams to devise systems proactively to manage service demands and ensure that these are fully implemented.
• Initiate regular review of services within the division and work with the divisional director to ensure new developments are appropriately resourced through the business planning process.
• Monitor activity in relation to agreed Service Level Agreement (SLA) as and national access targets and implement immediate corrective action in relation to any significant under/ over-performance.
• Respond in a timely fashion to frequent and unpredictable day-to-day operational issues as required. Liaise directly with patients and staff to resolve urgent concerns, including resolving stressful or distressing situations.
• To participate in the senior manager on-call rota
• Provide leadership of emergency and business continuity planning across the division.
• Lead the development of the performance management framework and ensuring its implementation to deliver national and local performance targets within the Division.
• • Developing and supporting service redesign and quality initiatives.
• Produce reports as required internally and externally on a routine and ad hoc basis

North Middlesex University Hospital NHS Trust is a medium sized District General Hospital based in Edmonton in Enfield, North London. We serve a diverse multicultural population largely from the London boroughs of Enfield and Haringey. Many of our patients live in wards that are within the 5% most deprived in the UK and a large proportion of our patients were born abroad. This makes it both a fascinating and a challenging hospital to work in.

Over the last decade we have rebuilt almost all of the hospital and now have facilities that we are proud to work in. We employ just over 3,000 staff, more than half of whom live locally. We encourage apprenticeships from the local community and work closely with our local Health Watch.

In our most recent CQC report (2019) we are still found to ‘require improvement’, but the report noted the achievements since the previous report, with a positive shift in culture and quality. Our Trust vision and objectives show our aspirations to develop towards ‘Good’ and ‘Outstanding’.

DELIVERY OF SAFE, HIGH QUALITY PATIENT CARE
1. 1. Create an environment within the Division that makes care, safety and patient satisfaction everyone’s first concern. There will be an emphasis on learning from the results of patient feedback and risk management systems to drive continuous service improvement and the reduction of risk.
2. Ensure that high quality clinical services are delivered in line with the Trust’s Quality Strategy and available financial resources.
3. Be proactive and innovative in leading the development and implementation of the Division Patient/Parent Involvement strategy, ensuring there are mechanisms to seek feedback to help improve/develop services. The post holder will listen and take action to address concerns identified through a range of tools including the annual patient survey, real time patient feedback systems, PALs and formal complaints, providing regular feedback to patients, parents and staff on action taken with training and support for staff where appropriate.
4. Work closely with and empower clinicians to achieve optimal decisions for overall patient care.
5. Support clinicians to build pathways that are patient-centred and working with patients as partners in the delivery of excellent healthcare.
6. Promote and supporting the delivery of national and local healthcare standards as one of the ways of raising healthcare standards for all.
7. Utilise benchmarked data to compare performance with similar organisations to ensure continuous improvement and service development.
8. Be responsible for ensuring that the Division’s complaints process complies with national standards. Communicate sensitive and often contentious information to patients, families and staff, including chairing local resolution meetings as required.


This advert closes on Friday 29 Nov 2024

Team Manager for Health and Social Care

Joint Emergency Team (Integrated Rapid Response Team)

Band 8A Permanent

37.5 hours per week

This is an integrated role working across both health and social care which is jointly funded by the Royal Borough of Greenwich and Oxleas NHS Foundation Trust and is accountable to both organisations.

The Joint Emergency Team (JET) provides nursing, therapy, medical and social care crisis intervention, incorporating the 2-hour urgent community response (including the falls pick up service) and a virtual ward pathway supporting adults to remain in their home and avoid admission to hospital or care homes.

The team operates 365 days per year 08.00 to 20.30 receiving referrals from a range of health, social care professionals and triages, assesses, and delivers treatment and intervention to ensure the client / patient can remain safely in their own home.

The post holder will be responsible for the leadership management and development of the Joint Emergency Team as well as the Royal Borough of Greenwich out of hours service.





The post holder will be required to provide leadership and coordination of the team which includes the out of hour service of the Royal Borough of Greenwich (RBG) and will have a lead role in supporting the development and delivery of practice standards within the Urgent Community Response Service (UCR), the Falls Pick Up Service and the Virtual Ward. This will include operational leadership to the multidisciplinary team to ensure an integrated model of care is delivered.

The post holder will be responsible for the day-to-day management of the team in relation to activity generated by referrals made to the MDT to ensure service outcomes and performance indicators are met.

The post holder will be responsible for ensuring the delivery of high-quality care within the community setting, working to ensure that effective processes are in place that enable team members to work proactively to manage from patient/resident crisis to promoting self-management and independence across the continuum of care.



Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
• We’re Kind
• We’re Fair
• We Listen
• We Care

· Provide management leadership and development to a multidisciplinary crisis intervention team which includes both health and social care practitioners.

· Provide leadership management and development of the RBG out of hours service.

· To ensure the team operates cohesively to deliver timely, comprehensive assessment, treatment and intervention preventing hospital attendance / admission or premature care home admission.

· Provide strong leadership, guidance, and supervision to foster positive and collaborative team culture that emphasises client / patient-centred care, continuous learning and professional growth.

· To provide operational management and leadership to a multi-disciplinary/inter professorial team across health and social care including deputising for both the Adult Social Care (Royal Borough of Greenwich) and Health Service (Oxleas NHS Foundation Trust) leads.

· To promote and deliver partnership working with senior managers and colleagues across health and social care, and deliver the ‘out of hospital’ strategy in the borough necessary to deliver the health and social care priorities.

· To deliver joint health and social care internal and external performance measures and fulfil both local and national statutory reporting requirements.

· Be accountable and provide clear leadership to all Health and Social Care staff in the team and ensure that all staff understand and contribute to NHS and Social Care challenges and opportunities.






This advert closes on Wednesday 27 Nov 2024

Proud member of the Disability Confident employer scheme