Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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Job Description:
At Regions, the SBA (Small Business Administration) Closing Team Manager is responsible for managing closing functions from loan approval through booking and funding for SBA 7 (a), Express, and 504 government guaranteed loans. This position manages a team of SBA Closing Specialists. The SBA Closing Team Manager plays a critical role in our SBA loan process, ensuring loan fulfillment and closing processes are operationally sound and comply with SBA standard operating procedures with a focus towards client experience.
Primary Responsibilities
- Leads a team of SBA Closing Specialists responsible for closing SBA loan transactions adhering to all credit, regulatory, procedural and SBA guaranty requirements
- Provides oversight and expertise for items related to credit, loan, and SBA documentation policies, closing due diligence, regulatory requirements (including BSA/AML, Beneficial Ownership, OFAC, Flood Regulations) and systems used within the department
- Develops strategies and recommendations for improving efficiency, productivity, quality, and risk management within the SBA segment and collaborates with business partners to communicate ideas and recommendations to senior and executive management
- Acts as the SBA closing/processing subject matter expert by having extensive knowledge of SBA Standard Operating Procedures (SOPs)
- Recommends updates to Regions SBA processes and procedures in accordance with SBA Standard Operating Procedures, industry best practices and relevant modifications to SOP
- Exercises independent decisions regarding compliance with bank and SBA documentation requirements
- Facilitates all closing related communication with SBA via eTran, direct submissions, or directly with SBA Officials
- Serves as the primary escalation contact for business partners regarding questions, issues or concerns with team performance or transactional issues
- Manages daily workflow and ensures staff is properly trained and adheres to policy and procedures
- Oversees all communication efforts between SBA Closing Specialist and borrower, SBA Bankers, internal staff, and external partners to deliver an optimal client experience
- Provides coaching and support to staff, including facilitating regular team meetings and 1:1 sessions for associate development
- Performs general management duties, exercising usual authority concerning staffing, performance reviews, promotions, and terminations
- Manages team performance metrics but not limited to SLAs, production, quality assurance, document exceptions, etc.
- Develops and sustains relationships with both internal and external key partners including SBA and third-party vendors such as closing attorneys
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
Requirements
- Bachelor’s degree in a related field with six (6) years of years of SBA closing experience and knowledge of SBA loan program requirements or equivalent work experience
- Or High School Diploma or GED with ten (10) years of years of SBA closing experience and knowledge of SBA loan program requirements or equivalent work experience
- Three (3) years of prior management, leadership, or coaching experience
- Experience reviewing insurance, title work, collateral, lien filings, appraisals, construction due diligence, and environmental reports
- Experience working with bankers, underwriters, closers, insurance firms, and attorneys
- Experience with commercial loan systems
Preferences
Advanced knowledge of SBA's SOP requirements and regulations
Specialized training in title, real estate, government programs (SBA), and specialized lending programs
Experience with nCino and/or related Salesforce platforms
Experience with SBA systems (ETran, SBA One, TSOFT)
Experience with LaserPro
Skills and Competencies
- Ability and knowledge to work on the most complex loan files
- Demonstrated verbal and written communication skills
- Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
- Strong attention to detail
- Strong interpersonal skills
- Strong organizational skills and the ability to handle multiple tasks under tight time constraints
- Strong work ethic and responds with a sense of urgency
Position Type
Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
$69,883.20 USD
Median:
$121,690.00 USD
Incentive Pay Plans:
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
https://www.regions.com/welcometour/benefits.rf
Location Details
Riverchase Complex North Building
Location:
Hoover, Alabama
Bring Your Whole Self to Work
We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.
OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
