Total 1,393 Finance / Banking / Insurance job vacancies in Birmingham, West Midlands, B10 9RX

A Vacancy at The Royal Orthopaedic Hospital NHS Foundation Trust.


The Royal Orthopaedic Hospital is seeking to recruit a Consultant Peripheral Nerve and Spasticity Surgeon into a Substantive post. This would be treating elective Peripheral nerve condition and spasticity of the upper limb. At the Royal Orthopaedic Hospital, the Consultant would join the Small Joints team which includes six other hand surgeons. The expectation would be that the post-holder would have the relevant skills and knowledge in the generality of peripheral nerve surgery and experience in brachial plexus and spasticity surgery.

There would be support to develop a related research portfolio and the trust will endeavour to support any ongoing research already associated with the applicant.

A multidisciplinary working with the hand therapy team and surgical colleagues is expected within the department.

The department undertakes a comprehensive range of hand surgery with surgeons having specialist interests in spasticity, peripheral nerve and wrist pathologies. Paediatric patients are not treated in the trust.

This would be treating elective Peripheral nerve condition and spasticity of the upper limb. At the Royal Orthopaedic Hospital, the Consultant would join the Small Joints team which includes six other hand surgeons. The expectation would be that the post-holder would have the relevant skills and knowledge in the generality of peripheral nerve surgery and experience in brachial plexus and spasticity surgery.

There would be support to develop a related research portfolio and the trust will endeavor to support any ongoing research already associated with the applicant.

A multidisciplinary working with the hand therapy team and surgical colleagues is expected within the department.

The department undertakes a comprehensive range of hand surgery with surgeons having specialist interests in spasticity, peripheral nerve and wrist pathologies. Paediatric patients are not treated in the trust.

There are currently 6 Hand surgeons, 2 of which work across ROH and UHB. this post however is solely based at the Royal Orthopaedic Hospital.



The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

The job plan is based upon 10 PA with potential to review and increase upon appointment.

The post will includes

- Twice weekly full day Elective Hand surgery theatre lists (5DCC)

- Twice weekly Elective Hand surgery clinics (2DCC)

- 1.5 SPA and 1 admin session are provided with possibility to increase the SPAs dependent on additional roles undertaken

- 0.5 DCC are expected to be made up by working evening or weekend sessions on an adhoc basis to make the post up to 10PA per week over the year.

If a larger research element preferable due to existing grants then this can be negotiated on appointment and either additional to the 10 PAs or as a replacement to DCC. Consultants within the Trust are expected to complete job plan diaries when required to ensure appropriate remuneration.


This advert closes on Thursday 26 Dec 2024

Proud member of the Disability Confident employer scheme

An exciting opportunity has arisen within the Large Joints Services admin team at the Royal Orthopaedic Hospital NHS Foundation Trust for a Support Medical Secretary.

We are looking to recruit an enthusiastic and motivated individual to support the Large Joints medical secretaries. The successful candidate will need to have excellent organisation skills, initiative, and good prioritisation skills.

The position provides the opportunity to work within a very supportive and welcoming team and to further develop your knowledge and skills.

You will need to be educated to GCSE level (or equivalent), have strong audio typing and should be proficient in using all aspects of Microsoft Office, particularly Word and Outlook.

To provide full and comprehensive assistant medical secretarial cover to support the Clinicians and Medical Secretarial department.

Ensure all routine clinical information and correspondence is up to date and available when required.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

To provide full and comprehensive assistant medical secretarial cover to support the Clinicians and Medical Secretarial department.

Ensure all routine clinical information and correspondence is up to date and available when required.

MAINDUTIES AND RESPONSIBILITIES
1. Provide a comprehensive assistant secretarial service to clinicians and clinical teams in conjunction with the Senior Team Secretaries.
2. To deputise for the Personal Medical Secretaries on an ad hoc basis, for annual and sick leave.
3. To assist/deputise for the Personal Medical Secretaries on an ad hoc basis regarding admissions, waiting lists, ad hoc ward attenders and cancellations ensuring hospital policies are adhered to, with appropriate training.
4. Receive phone calls from patients, relatives and GP’s. Ensure they are dealt with in a timely manner or passed to the appropriate Secretary as required, maintaining the highest possible customer care at all times.
5. Communicate with other sections within patient access and other departments as required.
6. Type clinics and reports into PAS/CRIS system as requested by the Personal Medical Secretaries.
7. Liaise with hospitals and GP surgeries for information.
8. Photocopying and faxing documents as required
9. To open and distribute post, prioritising any urgent post and ensuring relevant documentation is attached. In addition to acting promptly and appropriately to all e-mail correspondence.
10. Track case notes in and out of departments.
11. Ensure loose filing is amalgamated with case notes within the department or health records.
12. Liaise with appropriate staff in making routine appointments or cancellations as directed by the Personal Medical Secretaries.
13. Supports Team Leader to induct and support junior members of the team

This is not an exhaustive list of duties and a regular review will take place with the post holder as part of their ongoing development and performance management.

Full job description added as a supporting document.


This advert closes on Thursday 28 Nov 2024

Proud member of the Disability Confident employer scheme

The Opportunity

Salary: £46,731 - £49,746 per annum, inclusive of 2024/2025 pay award
Working Pattern: Full-time, 37 hours per week

Location: Your office base will be County Hall, Chichester and a typical week will combine homeworking with attendance at the office. This is led by the needs of the service.

As a high calibre finance professional, you'll be used to working with big numbers. Are you ready to use your financial acumen and professional finance business partnering skills to make a difference to the residents of West Sussex?

We're looking for a finance professional who is qualified, with experience to deliver a finance business partnering model, which includes a full range of high quality financial management and accountancy services to clients. You will be responsible for advising and influencing the service to make informed financial decisions, which will have a direct impact on service delivery.

The role will involve working with Adult Social Care budgets. The service is experiencing a period of unprecedented change, where people are living longer resulting in significant growth in demand for social care services. Since we want to make sure West Sussex is a great place to live, the County Council recognises this challenge and has an ambitious improvement programme. At the heart of this is an aim to promote independence by enabling people to stay healthier and live in their homes and communities for longer. Linking financial data with performance information, and with a naturally enquiring mind, you will play an essential role in supporting the service to build a sustainable model for delivering adult social care services.

If you are looking for a diverse and exciting role which offers the opportunity to build collaborative relationships with the service, develop your talent and support senior officers by offering constructive challenge, assurance, recommendations and innovative solutions to add value to their service, then we would like to hear from you.

What experience and skills are we looking for?

As well as being a finance professional with experience of delivering a finance business partnering model, you will also need to be a:

• Strategic thinker - someone who can think independently and beyond the surface of a task/ issue to provide a strategic view and added value to the service that you support.
• Relationship manager - someone with the ability to successfully manage key client relationships.
• Critical friend - someone with the ability to challenge, persuade, negotiate and influence the service that you support.

Working for us

As well as adding real value to our service users and our communities, as an employer we recognise our employees are central in being able to achieve this. To recognise this we want to help support your development and provide an great place to work ensuring you can fulfil your full potential, have access to a range of benefits including:

• an excellent local government pension scheme, employers pension contribution at 19.70%
• generous holiday entitlement of 30days plus bank holidays and opportunity to buy additional leave
• a range of flexible working options, depending on your job role
• maternity, paternity, dependency and adoption leave
• volunteering opportunities
• training and development opportunities, including coaching and mentoring
• a range of discounts giving our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform (see our Staff discounts page if you are a business looking to offer a discount)
• health and wellbeing benefits including access to our Employee Assistance Programme, Mental Health First Aiders and Voluntary Health Cash Plans

For a full list this can be found at our Rewards and Benefits page.

Further information

The reference number for this role is CRS00881.

For an informal conversation or for further information regarding the role, please contact Laura Hardie at with the relevant reference number above. For issues or queries regarding your application please contact .

To apply, upload your CV and complete the application explaining the skills and experience you can bring to the role, with reference to above and ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to 3 years referencing and a health check.

A Vacancy at Birmingham and Solihull Mental Health NHS Foundation Trust.


To provide an efficient and effective administrative support Service within the NMHT services. To assist the Team administrator with administrative and secretarial duties. To provide administrative support to the NMHT service team .

The post holder will be responsible for supporting the provision of a administrative and secretarial service within the NMHT. The post holder will also be responsible for supporting the team of professionals engaged in providing treatment to service users with Mental Health related problems.



Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)


This advert closes on Thursday 28 Nov 2024

Service Care Solutions are working alongside a local authority in Solihull, for an Insurance Officer to join their team. Please find a description of the role below

Location: Solihull.
Hours: 37 per week.
Salary: £14.65-£15.10 per hour (umbrella/ltd)
Contract: 12 months on going.

Requirements:

• UK experience is essential.
• This is a junior role. Looking for someone computer literate who can confidently work with spreadsheets.
• Ideally would like a candidate who has some insurance experience.
• Good customer facing skills.
• Hybrid: 2 days in the office (Thursdays for team meetings and Fridays)
• Officer is required to help support professional insurance advise to departments.
• Desirable to have knowledge of insurance policies, terms and conditions, claims process, claims settlement negotiations and local authority risk insurances.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.

Three new exciting opportunities have arisen to join an established team of Community Children’s Nurses in Birmingham. This is a city wide service that offers specialist nursing support to children & families with a variety of complex physical health needs.

We provide clinical interventions to children within their own homes, schools and other community locations. The service operates seven days a week and also provides an out of hours ‘on-call’ service.

If you are an experienced Children’s Nurse with excellent clinical skills, have advanced communication abilities you may be who we are looking for to join our busy team. This post will provide the successful candidate with the opportunity to develop rewarding therapeutic relationships with children & families in a community setting.

The successful candidate will be required to work in conjunction with the Children’s Rapid Response Service whose aim is to prevent a hospital admission and the Children’s Palliative Care Team in supporting parents, carers and children with life limiting conditions and in the terminal phase.

The post holder will be responsible for a defined caseload of children delivering high quality nursing care according to agreed standards which are set and monitored.

If you have a positive outlook, professional attitude, are a good team player and are passionate about delivering compassionate child & family focused care then we would like to hear from you.

In return you will be offered opportunities to develop both clinically and professionally within a supportive environment and be encouraged to participate in service developments. Formal clinical supervision and a supported induction period will be provided.

Full time/part time working will be considered at interview.

We would encourage anyone considering applying for this post to visit the team prior to application and interview and to discuss the role with Rebecca Carless, Team Leader on 0121 245 5775, charlotte.morris21@nhs.net.

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
1. Work in accordance with NMC Code of Professional Practice and Scope of Professional Practice. Professionally and legally accountable and responsible for all activities.
2. Provide comprehensive evidenced based and skilled nursing care to children within their own home and/or other community settings.
3. Ensure assessment, planning and delivery of holistic care is of the highest standard utilising an agreed nursing model.
4. Work in partnership with children, families and carers to provide optimum individual outcome acknowledging children and family’s personal preferences and lifestyles.
5. Liaise and work in collaboration with acute services, primary healthcare team and other agencies when planning and implementing programmes of care.
6. Provide the clinical lead in care packages funded by the Community Complex Care team when allocated to the Community Children’s Nursing (CCN) caseload.
7. Provide health education information to the child/young person, family and carers to promote a healthy lifestyle through health promotion activities as required.
8. Plan and participate in teaching packages to families and carers to ensure evidenced based care is delivered.
9. Advise the Team Leader, Clinical Lead or Service Manager of any circumstances which give cause for concern in relation to patient care and/or any concerns raised by the primary healthcare team or partner agencies.
10. Undertake home visits to children registered with GP’s within Birmingham as required.
11. Undertake home visit risk assessments to ensure safety during visits especially those during unsociable hours.
12. Obtain informed consent from Children, Parents and Carers prior to undertaking care.
13. Maintain clear, concise and contemporaneous records adhering to BCHC record keeping policies.
14. To be professionally and legally accountable for nursing practice and all activities.
15. Provide a flexible service to accommodate the working environment.


This advert closes on Thursday 28 Nov 2024

Your new company
One of our clients are looking to add a credit controller to their team in Crawley.

Your new role

• Managing all aspects of the Credit Control process.
• Ensuring aged debt is collected quickly and efficiently.
• Maintaining adherence to the Credit Control policy.
• Overseeing a portfolio to guarantee prompt collection.
• Accurately coding and updating systems.
• Pursuing overdue debts through appropriate channels.
• Liaising and maintaining communication with other teams.

What you'll need to succeed

• Over four years of experience in credit control with B2B customers.
• Desired experience includes working within the legal sector or a corporate environment.
• Demonstrates a strong work ethic and team spirit.
• Skilled in communication and adept at building robust relationships.
• Capable of working under pressure to meet deadlines while delivering a seamless service.
• Experience with Microsoft platforms.

What you'll get in return

• Hybrid
• 25 days holidays + Bank Holidays
• Generous pension schemes.
• Opportunity to volunteer up to 2 days fully paid
• Health memberships and vouchers.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you an experienced Accounts Administrator seeking a new permanent job? Would you like to work within a very successful, well established and highly reputable company at their prestigious Head Office? Is Wakefield, West Yorkshire convenient for you? If so, this could be just the job for you!

Working within a very friendly team, your duties as Sales Ledger Administrator will include:

• Accurately and efficiently processing Invoices
• Raising Invoices
• Liaising with colleagues on a daily basis throughout the organisation
• Dealing with any queries
• Requesting information
• Any other general admin duties as required

You will have:
• Previous experience within an accounts environment
• An analytical mind
• High attention to detail
• First class communication skills
• Excellent organisation skills

In addition, you will be happy working in a process driven environment as part of a small friendly team, assisting colleagues when required.

In return, our client offers an enviable working environment, discounted parking, fantastic benefits and great working hours!

If you are interested, please call Deborah as soon as possible on 01274 865878 to discuss further.


Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work-seekers for permanent positions, and as an Employment Business in the case of work-seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: BirminghamHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.

Do work T hat Matters .   CommBank's Institutional Banking Client Services (IBCS) is a multi-faceted operations team that partners with Institutional Banking and Markets ( IB&M ) to deliver Transaction Banking solutions to Institutional Banking and Corporate clients. This is done by responding to queries, work items, emails and calls and helping find transaction banking solutions for our customers. Alongside this vital service delivery operations role, IBCS provides critic al risk management and controls, maintaining and enhancing clients and business partners assets and reputation.   This is a fantastic role and team to learn more about how CommBank provides critical banking products and services to large businesses & corporate customers.
Your Role .   As an Associate in IBCS, you will be a first point of contact for our clients to manage their Transaction Banking queries and needs. Our team provide support to clients across a full suite ... Click here to view more detail / apply for Associate ? Institutional Banking Operations

24th October,
Turks are looking for a 2 year PAE Lawyer or Associate to join our high performing and successful General Insurance team in Sydney.  The successful candidate will work closely with our partners, senior associates and clients, taking a focus on complex defendant  public liability matters.  By joining Turks, you will be rewarded with long-term career opportunities and development, in a friendly, approachable and supportive team-based environment. Responsibilities You will take responsibility and ownership over a range of tasks, including but not limited to: working on a diverse range of complex litigation and advice matters with a focus on public liability matters; develop skills in insurance law and litigation whilst mentoring junior lawyers and law clerks; have regular involvement and direct contact with clients; and appear in various courts and tribunals Requirements To be considered for this role, you will have: an academic qualification in
... Click here to view more detail / apply for Lawyer/Associate | General Insurance | Sydney

Be part of Qantas Loyalty?s diversified business
Wide ranging responsibilities from financial control to business partnering
Full-time permanent position based at our Head Office in Mascot

Working in Qantas Loyalty is exciting and fast moving. We love what we do and look forward to what we might create for the future. Being part of a business that?s constantly changing challenges us to think and move on our feet quickly. Our agile way of working enables us to be responsive to business requirements and helps us to deliver exceptional outcomes. By taking the time to recognise and reward our members, we build stronger relationships with the people who matter most.
As the Finance Business Partner , you will manage Qantas Loyalty?s Member & Program Tribe portfolio which includes cross relationships with both Qantas Airlines and Jetstar stakeholders. In this role, you will have the opportunity ... Click here to view more detail / apply for Finance Business Partner

A Vacancy at Birmingham and Solihull Mental Health NHS Foundation Trust.


To assist the manager in the provision of clinical leadership and to be a clinical role model to the 24-hour inpatient team. To act on behalf of and deputise as directed by the manager in their absence and provide quality evidence-based nursing advice support and care for service users with mental health needs and their carers within a multidisciplinary setting.

Working in conjunction with Matron to set, maintain and audit clinical standards in adherence to local and national priorities. We are looking to appoint two Deputy Ward on Eden Acute.

Applicants must be Registered Mental Health Nurses able to work in a challenging, dynamic and recovery focused environment.

You will need to demonstrate a range of skills including the following

Effective leadership

Staff supervision and appraisals,

Rota management ,

Effective communication, integrity, empathy, self-awareness, compassion and critical self-reflection

Clinical skills which reflect your understanding of the Mental Health Act and the frameworks, policies and procedures governing our service.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.


This advert closes on Sunday 24 Nov 2024

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Birmingham, covering our friendly Bristol Road branch
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

To be successful in this role, you will need to be a LBG advocate, an expert in using our mobile app and demonstrate excellent knowledge of our products and services. This will mean you are able to offer fantastic support to our customers. Should you be offered the role, we'd really encourage you to use the app so that you become familiar with it and we'd hope that you use our products as well, if you don't already!."

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

JOB TITLE: BI & Analytics Manager (Python)

SALARY: £ 57,546 - £63,940 per annum

LOCATION: Leeds

HOURS: Full-time - 35 hours per week

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, in our Leeds office. Our anchor days for this role is Monday and Tuesday, so you'll be expected to come into the office for those days.

ABOUT THIS OPPORTUNITY

An exciting opportunity has arisen for our Economic Crime Prevention (ECP) Platform, our mission is to reduce harm to our communities by enhancing the Group's capability to prevent, detect and respond to economic crime. The Platform sits within Consumer Relationships and plays a critical role in providing services across the whole Group.

In this role you'll:

• lead our Business Insights and Analytics colleagues in the Economic Crime Prevention Platform to support the fight against Economic Crime

• perform and guide analysis to measure the potential benefits of new tools which aim to prevent fraud Economic Crime

• develop innovative solutions which support the monitoring of our Economic Crime Prevention Controls through reporting and dashboards and use these to help prioritise improvements in loss prevention and customer experience.

• support LBG Customers having better protection from fraud, lower inconvenience from false positives, and better reporting to regulators and crime agencies.

• support the development of junior members of the team and help them to improve their analytical and coding skills

• work with collaborators across the group to identify requirements and opportunities to enhance our Economic Crime Prevention controls that help Britain, rather than fraudsters, prosper.

ABOUT US

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

WHAT YOU'LL NEED

We're looking to recruit a Business Intelligence & Analytics Manager to deliver influential insight through leading a small team of analytical professionals to assess the threat and mitigation of Fraud and Financial Crime.

We believe that people don't always fit neatly into roles, and we value everyone's individual skills, experience, and knowledge - it's what makes you unique! However, as a minimum, you'll be able to demonstrate experience in the below skills:

Data Analysis & Data visualisation tools

• Experience of applying Data Analytics techniques within a commercial/industrial context

• Use of PowerBi, Github, Big Query on Google Cloud Platform (GCP)

Python and SQL Programming

• Experience of SQL or BigQuery in real world business application

• Experience of Python for data analysis and manipulation

Leadership, Communication & Presentation

• Leadership skills, using emotional intelligence, clarity and challenge to support your team to be their best

• Strong interpersonal and stakeholder management skills to collaborate effectively with colleagues across the business

• Clear and effective communication to convey complex data insights to diverse audiences

In addition to the above, the below skills would also be desirable:

• Knowledge of Economic Crime Prevention, including an understanding of Fraud Modus Operandi or Financial Crime regulations

• Exposure to Google Cloud Platform

• Experience of using Tableau to present data

ABOUT WORKING FOR US

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to fostering an inclusive and diverse workplace and believe that diverse perspectives drive innovation and creativity.

We're actively seeking to build a team that reflects a wide range of backgrounds, experiences and thinking approaches and would like to encourage applications from under-represented groups from candidates of all ethnicities, cultures and identities, and from candidates that identify as neurodiverse.

As a disability-confident employer, we are committed to support you in showcasing your best self; so, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know!

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more!

Proud member of the Disability Confident employer scheme