Total 12 Finance / Banking / Insurance job vacancies in Blyth, Northumberland

We are looking for an enthusiastic and motivated Nursing Assistant to join our team on Ward 2 at Blyth community Hospital.

Ward 2 is a 26 bedded care of the elderly ward/orthogeriatric ward, which delivers care to our in-patients.

Candidates should possess excellent communication skills, and have a keen interest in caring for the older person.
• To work under the supervision of a qualified nurse and assist in the delivery of both direct and non-direct patient care.
• To provide and promote high quality care under the guidance of a qualified healthcare professional.
• Complete clinical tasks such as the taking and recording of observations.
• Work as part of a multidisciplinary team in meeting the holistic needs of the patient.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
• To work under the supervision of a qualified nurse and assist in the delivery of both direct and non-direct patient care.
• To provide and promote high quality care under the guidance of a qualified healthcare professional.
• Complete clinical tasks such as the taking and recording of observations.
• Work as part of a multidisciplinary team in meeting the holistic needs of the patient.


This advert closes on Monday 11 Nov 2024

Proud member of the Disability Confident employer scheme

An exciting new opportunity has arisen for an enthusiastic Band 5 Nurse to join the Elderly rehab team on Ward 2. Full time

Excellent opportunities are available for personal and professional development. You need to be a team player and have the ability to deliver safe and high quality care. Excellent communication and interpersonal skills are necessary.

Experience working in the Elderly care setting would be advantageous but is not essential.

Ward 2 is a 26 bedded busy, elderly rehab ward. The ward meets the needs of adult patients requiring in hospital treatment for a range of conditions. We work as part of an MDT which includes our Physios, Occupational therapists and consultant

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.

To assess, plan, implement and evaluate nursing care working as a member of the ward team under the direction of the Ward Manager.

To be responsible for the organising and co-ordination of nursing services in the ward/department in the absence of senior staff on a regular basis.

To exercise accountability as set out in the NMC Code of Professional Conduct.

To be responsible for all nursing care standards and to maintain high clinical standards.

To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.


This advert closes on Monday 11 Nov 2024

Proud member of the Disability Confident employer scheme

Your new company
Forward-thinking and purpose-driven organisation who seek to enhance their local region in a sustainable and responsible way. With a successful track record of delivery of projects, they continue to push for further development, making a difference to the region with many ongoing and upcoming projects in residential and commercial construction.

Your new role
As a professionally qualified accountant (ACCA/ACA/CIMA/CIPFA) you will take a professional and tenacious approach to working with executive stakeholders. You will demonstrate the ability to challenge and influence decision-making through the provision of robust financial data and detail. Confident to present at board level, with a background working in construction, ideally the house-building sector, and the desire to make a difference in a purpose-led organisation.

What you'll need to succeed
Your key duties and responsibilities will include the provision of timely and accurate financial information, with a focus on project financial analysis. Demonstrable ability to interpret and analyse financial data to highlight any issues and areas of concern. Your collaborative approach will ensure accurate and timely information is provided, and financial performance is monitored, as well as implementing sure risk-based decision-making. Supporting technical and legislative requirements, you will also contribute to financial reporting, including board level reports.
Your influential nature will allow you to support the development, implementation and ongoing review of financial processes and systems of work and work collaboratively as financial business partner with the Senior Management Team.


What you'll get in return
Flexible working options are available. Ideally, looking for 4 days in the office due to the operational nature of this role. Generous pension, outstanding car fleet offers, life assurance, financial offers and a wellbeing and lifestyle suite of benefits to support you. Free car parking on site.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Northumbria Healthcare Foundation Trust (NHCT) Community Podiatry Services are looking for a highly motivated, proactive and focused qualified Health and Care Professional Council (HCPC) registered Specialist Podiatrist to join their department.

To assess, diagnose, treat and evaluate abnormalities and diseases related to the foot and lower limb in people of all ages. To provide treatment for high-risk patient groups such as the elderly and those with increased risk of amputation.

To provide specialist care to patients in order to maintain mobility, independence, tissue viability and to relieve discomfort especially for those patients with diabetes, circulatory disorders, neuropathy, rheumatoid arthritis and biomechanical pathologies.

To provide high quality support to others in the team and work into wider MDTs to the benefit of patients.

You will be joining a highly motivated and friendly professional team. Duties will include delivering evidence-based podiatry within clinics, GP surgeries, hospitals, patient’s homes and nursing homes. The post covers Blyth and other sites in the South East locality area.

To be a strong candidate we are looking for a Podiatrist able to integrate into multidisciplinary teams, function within a supportive peer group and display the strength of character to work autonomously. The department offers a band 5 competency programme to develop the podiatry role. This is a fulltime position but candidates who want to work 3 days or more will also be considered.

The post holder will provide professional, quality planned programmes of podiatry care to patients based on their clinical needs.

They must be able to work as part of a multidisciplinary team, acting as a source of professional advice to patients, carers, GPs and other healthcare professionals.

Consideration will be given to 3rd year students who will be graduating this year.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.

The post holder will provide professional, quality planned programmes of podiatry care to patients based on their clinical needs.

They will provide specialist care to patients in order to maintain mobility, independence, tissue viability and to relieve discomfort especially for those patients with diabetes, circulatory disorders, neuropathy, rheumatoid arthritis and biomechanical pathologies.

They must be able to work as part of a multidisciplinary team, acting as a source of professional advice to patients, carers, GPs and other healthcare professionals.

They will be expected to contribute to the development of the Podiatry Department and to adhere to Trust and Departmental policies, procedures and objectives.

To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.


This advert closes on Monday 21 Oct 2024

Proud member of the Disability Confident employer scheme

Ward 2 at Wansbeck General Hospital are seeking a highly motivated registered nurse to join our team as a Band 6 senior nurse/deputy ward manager.

The candidate should possess excellent communication skills and leadership skills. Essential qualifications must include 1stlevel NMC registration, Mentorship qualification. A thorough understanding of contemporary nursing issues, evidence of practice development and a basic understanding of budget and financial control is necessary.

A leadership or management course would be desirable but is not essential.
• To assume responsibility for the devolved management of a ward/department, including the
assessment of care needs, the implementation of evidence based programme of care in the
absence of the Ward Manager.
• To supervise, support and educate junior members of the team.
• To provide senior nurse site management cover.
• To exercise accountability as set out in the NMC Code of Professional Conduct.
• To be responsibility for all nursing care standards and to maintain high clinical standards.
• To act as team leader and co-ordinate the multi-disciplinary care of a group of patients.
• To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust.
• This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
• To provide nursing care to a case load of patients and to provide verbal and written handovers to nursing colleagues and the multi-disciplinary team.
• Support the Ward Manager in her accountability for the management of staff and budgets.
• To provide nursing care to an advanced level.


This advert closes on Monday 23 Sep 2024

Proud member of the Disability Confident employer scheme

Bank or Casual Support Worker - drivers required

Blyth, Cramlington, Hexham

Casual / Flexible Work, hours to suit you

Pay £12 per hour, we pay £50 per sleep in shift and offer great benefits

Home, a place where you belong

Have you been looking to earn some extra cash, while keeping to your current commitments? Now you can, and what’s more, you’ll be making a difference. This is an exciting time to join Home Group, one of the UK’s Largest Housing providers, and be part of our brilliant flexible bank. You’ll be supporting our amazing customers achieve their hopes and aspirations, while picking and choosing the shifts you want to work.

Typical shift as a bank Support Worker

• There is lots for you to do and get involved in, from assisting customers with their practical, daily living tasks to working through support plans, helping them to achieve independence.
• One shift you might be working a sleep-in, making sure you’re available for overnight support, the next you might be working the day shift and enjoying fish and chips by the sea with your customer.
• You’ll be helping our vulnerable customers in a variety of services.
• You might find yourself working in accommodation-based services, a registered care home or supporting our customers in a community or home-based setting.

Rest assured that wherever you will be working, we will support you all the way! Fancy going home each day, knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top 10 Great Places to Work in the UK.

You bring

• Enjoyment working with a range of customers.
• Flexibility to work at short notice, as you’ll be the one picking your next shift.
• Experience as a Support Worker. It is important that you have worked in this type of environment before.
• A positive, can do and caring attitude, with the desire to learn to continue making a difference to our customers lives.
• Previous experience of working with support plans, recording, and using information concisely and effectively.

If you are a real people person and are confident working in different services, locations, and teams, then this is the job for you.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review

Our team

You’ll join our wider services in the Northumberland region, and the great thing is you can pick up shifts in any of these services that need it! Currently we have hours available in our Blyth, Cramlington and Hexham service in Northumberland with our manager Lisa. Our team are all super passionate about what we do! We’re a supportive bunch, and between us have hobbies and interests including cuppas and catch ups, BBQS, day trips and loads more

Job details

• Flexible working hours
• We pay £50 per sleep in shift
• We’re looking for you to work across the Northumberland region which include our services in Blyth, Cramlington and Hexham.
• Able to use technology for creating and updating support plans, doing mandatory learning and keeping in touch with colleagues.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• We’re a living wage employer. That means you’re paid a fair hourly rate for every hour that you work. On top of this, you’ll also receive holiday pay.
• This is a job with weekly pay, and you’ll be paid one week in arrears from when you worked.
• After you have been paid for your first shift, you’ll get access to our brilliant shopping discount scheme! Over 800 high street discounts on groceries, holidays, and days out. Save money with us.
• You’ll get access to our excellent learning portal to develop your skills further!
• We’re sure you’ll enjoy working for us, so if you want to stick around, you’re able to apply for all Home Group Job Opportunities (even the internal only ones!)
• Colleagues really matter to us, that’s why we are in the top 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.

Find out more

Click APPLY NOW to see our Support Worker Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk  

Proud member of the Disability Confident employer scheme

The Whalton Unit require an enthusiastic, highly motivated registered nurse, with a keen interest in elderly care to join our team.

The Whalton Unit is a 22 bedded in-patient ward rehabilitation ward. We provide in-patient care to elderly patient. On the Whalton Unit there is a strong focus on multi-disciplinary team working to ensure safe and effective care is delivered to our patients.

The successful candidate will be expected to work as part of a dynamic nursing team delivering all aspects of care to patients. Previous experience in a similar setting is desirable, but not essential. The post will be fully rotational day/night duty and covers a seven day week, which includes public holiday periods.

A wide range of clinical experience will be gained on this ward, with scope for staff development. You should be committed to working effectively as part of a multi-disciplinary team and have excellent communication skills.

The main purpose of the role is to assess, plan, implement and evaluate nursing care working as a member of the multidisciplinary team under the supervision of the Ward Manager.

You will be responsible for the organizing and co-ordination of the nursing services in the absence of senior staff and to maintain high clinical standards.

The successful post holders must be able to role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the Trust

All newly qualified staff, staff returning to practice after an extended break or staff working for the NHS for the first time, will be expected to undertake the Northumbria Healthcare NHS Foundation Trust Preceptorship Programme. This is a level 6 Accredited Work Based Learning Programme delivered in association with Northumbria University and full participation is mandatory.

We manage the Northumbria Specialist Emergency Care Hospital in Cramlington as well as three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country, leading in innovation and quality. Northumbria Healthcare NHS Trust is one of the best performing NHS organisations in England that supports its staff and focuses on staff experience as much as it does the experience of its patients.

To assess, plan, implement and evaluate nursing care working as a member of the ward team under the direction of the Ward Manager.

To be responsible for the organising and co-ordination of nursing services in the ward/dept in the absence of senior staff on a regular basis.

To exercise accountability as set out in the NMC Code of Professional Conduct.

To be responsible for all nursing care standards and to maintain high clinical standards.

To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.


This advert closes on Thursday 5 Sep 2024

Proud member of the Disability Confident employer scheme

The Finance Officer role is a key role working in Adult Social Care Finance. We are looking to recruit a Finance Officer within The Assessments Team, working along side a Senior Finance Officer, 4 other Finance Officers and a Finance Team Manager. The Assessments Team is a sub team within the Payments, Charging & Governance Section.

The Assessments Team are responsible for the collection of charges for social care service users in Residential and Nursing Care Homes. Finance Officers have an allocation of care homes and they are responsible for sending outcome letters to service users or their financial representatives, to confirm the assessed charge, to set up payment methods, to monitor care charge accounts and to review financial assessment when required.

The post holder must have excellent numeracy and keyboards skills as working quickly and accurately are essential for the role. The volume of work is substantial with target deadline and KPI to be met.

Due to the sensitive nature of the work, conversations with service users or their financial representative may be challenging, therefore the ability to converse at ease is essential for the post.

The position is permanent, working 37 hours per week with flexible working with some constraints e.g. office & duty cover. Full training will be carried out in the office setting followed by a hybrid style of working. The post is based at County Hall, Morpeth.

The salary for the post is Band 4 £24,294 - £25,979

Requirements of the role:
The post holder must have G.C.S.E in Maths and English (or the equivalent)
Excellent I.T. skills and experience with Microsoft Office (word and excel) is essential.
Recent experience in a finance role is desirable but not essential.

Northumberland is world-renowned as a visitor destination and an ideal location to strike a perfect work/life balance. There is no better way of enjoying the picturesque scenery and stunning coastline than on an everyday basis!

Why choose us?
We have some outstanding benefits to offer you, including:
26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
Automatic enrolment into the Local Government Pension Scheme
Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)
Local government discount schemes available to all employees with offers at local businesses along with various national brands
Commitment to work/life balance offering flexibility through various schemes including job sharing, flexible working, term-time only, and compressed hours
A range of salary sacrifice schemes are available
Staff networks - run by staff, for staff, providing opportunities for peer networking, mutual support, staff development e.g. Apprenticeship, Armed Forces, ASD, Enable (disability), LGBT+, Menopause, Mental Wellbeing, Racial Equality

Proud member of the Disability Confident employer scheme

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Cramlington
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time

Please note, if you're invited for an interview, you'll be required to attend the Branch.

About this opportunity
Our colleagues are passionate about making a difference to customers, businesses and communities - could you join them and help Britain prosper?

As one of our Customer Support colleagues, you'd get the opportunity to earn, learn and develop within an inclusive, organisation with genuine values focussed on putting people first.

You could be greeting our customers at the welcome desk, helping them at the counter or working on other branch tasks. And you'll learn to make the most of your best talent - helping people - using our latest in-branch technologies and digital services.

From Day 1 we'll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• To be honest and genuine, caring about helping people with their finances (no previous banking experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• Acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• A genuine teammate - collaborating closely with branch colleagues to ensure your customers' needs are met.
• The flexibility to work in branches across the area and Saturdays when needed.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

(Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

We are looking for enthusiastic, dedicated nurses to join our teams in the North Tyneside and NorthNorthumberland areas and work with us to deliver an evidence based, clinically effective service for our patients in their own homes.

The post holder will be part of a wider Community Response Team but link in closely with the District Nursing Teams in the North Tyneside and north and west of Northumberland

You will assess ,plan, and evaluate clients care including families and carers were appropriate

The service is part of an integrated community pathway for patients on our Virtual Ward also offering a crisis response and supporting with unplanned care for patients intheirown homes and in ourrehabilitationunits . The service will provide an integrated approach to care of patients in the community by using a holistic approach and providing a multidisciplinary assessment which will aim to ensure patients remain at home with appropriate health and social services support.

***Previous applicants need not apply***

The Community Staff Nurse will work in partnership with patients and carers in the community, providing health education and nursing care within the Scope of Professional Practice. The post holder will be an integral member of the Community Response Services working with colleagues to deliver clinical care to patients on our Virtual wards and those in thier own homes undergoing a health crisis needing and urgent response

Although the post holder has access to advice he / she is expected to work largely unsupervised. In addition, the post-holder is expected to supervise the work of others including Health Care Assistants, Associate Therapy Practitioners and students on placement.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
• The development and delivery of programmes of health and social care
• The performance of skilled nursing care including aspects of assessment, wound management, catheterisation,
• The performance of diagnostic tests such as bladder scanning ,Ankle Brachial Pressure Index using Doppler and the interpretation of the results to decide further courses of action.
• Performance of procedures which require fine dexterity and skill such as venepuncture, cannulation, drug administration by injection and the removal of sutures.
• Interpretation of results and the communication of these to patients e.g. blood glucose estimation. Explaining aspects of care to patients and carers allowing the opportunity to ask questions and raise concerns
• Maintenance and promotion of high standards of professional practice including the sharing of approaches and experience with others
• Maintain a duty of care to patients, carers and colleagues through the exercise of personal and professional accountability


This advert closes on Thursday 2 May 2024

Proud member of the Disability Confident employer scheme

A Vacancy at Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust.


To manage and co-ordinate a team of North of Tyne PALS Officers in providing information and confidential advice and support to patients, carers, families about health services locally (including voluntary organisations and support groups) to help them make the best use of the NHS and related services.

Prepare reports utilising the PALS DATIX database, relating to PALS activity for all partner NHS organisations in Northumberland, North Tyneside and Newcastle, including Northumbria Healthcare NHS Foundation Trust, Cumberland, Northumberland Tyne and Wear NHS Foundation Trust (North of Tyne) The Newcastle upon Tyne Hospitals NHS Foundation Trust, , North East Ambulance Service NHS Foundation Trust, Clinical Commisioning Groups and NHS England to make them aware of the experiences of patients, carers and families who have raised their concerns through PALS, in such a way as to influence service change and development within the organisations.

As part of the management team, develop and implement policies and procedures to meet the requirements of the ongoing North of Tyne PALS development plan.

To manage part of the North of Tyne PALS team and ensure that the service delivers an accessible PALS service within all partner NHS organisations in the North of Tyne area and including the North East Ambulance Service NHS Foundation Trust.

To manage and support PALS officers in resolving complex and contentious concerns raised by patients, families and carers by analysing the range of available options and ensuring that appropriate choices are presented to the client.

Plan and organise the team’s resources – managing the work plans of the team on a day-to-day basis to meet the unpredictable level of demand from PALS service users.

To co-ordinate work across health and social care to promote and deliver the PALS service.

To maintain close and regular contact with the partner NHS organisations, accounting to them for the operation of the service and supporting them to use PALS feedback to improve services.

To develop knowledge of health and social care, including local practice and provision and national policy.

To work closely with managers and staff in health and social care organisations within the partner NHS organisations to deliver PALS and support service improvement.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.

To Manage and support PALS officers to help them deal with concerns from patients, families and carers, using empathy and reassurance to reach a conclusion.

Provide information and support directly to patients, families and carers when dealing with escalated concerns or staffing the freephone.

Development and maintaining of links with the designated Trusts to act as the main contact point with key staff members and into appropriate forums agreed with the Trusts to feed back PALS issues and influence service development.

Feeding back PALS reports into the clinical governance and quality assurance mechanisms of partner NHS organisations, providing and receiving the complex, sensitive and contentious information gained from PALS clients and presenting it in order to influence and negotiate change.

Maintaining regular contact with senior staff in the designated partner NHS organisations, including Director level partner organisation representatives and senior complaints officers.

Work with other members of the North of Tyne PALS team and other PALS as appropriate to ensure individuals experience a seamless PALS service.

Supporting designated partner organisations in using PALS feedback to improve services.

Ensure that the PALS team develops and maintains links with key patient / service user / carer / voluntary and community groups, organisations and other networks.

Work with other members of the PALS team to ensure a broad awareness and understanding of PALS across all relevant organisations including contribution to staff training as appropriate.

Positively promote PALS and the North of Tyne approach including contributing to training and presentations to large groups of people.

Influence service development and negotiate change with senior staff in the partner NHS organisations.


This advert closes on Wednesday 20 Mar 2024

Proud member of the Disability Confident employer scheme

A Vacancy at Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust.


Exciting opportunities have arisen for NHS Business Service Practitioner Apprenticeships at Northumbria Healthcare NHS Foundation Trust; the posts are available to anyone who is interested in working within an NHS Healthcare environment while completing a Level 2 Apprenticeship qualification in Customer Service (15 months).

Staff new to the Trust will be employed on an apprentice contract so that they have an opportunity to ‘earn while they learn’.

Our apprenticeships offer:
• Earn a salary while studying
• Gain job specific skills
• Study towards a related qualification including literacy and numeracy (if required)
• Have regular pastoral support and personal development reviews
• Are employed on a 15-month training contract
• Enjoy benefits such as paid annual leave, comprehensive mandatory training, protected time for your studies and NHS discounts

We are an equal opportunity employer and welcome applications from all backgrounds.

An Apprenticeship Education Programme is an integrated work based training and development programme, an excellent springboard to start your NHS career while gaining knowledge and competencies leading to a nationally accredited apprenticeship qualification and possible future career progression.

We are looking for enthusiastic people with a professional attitude, excellent communication skills, positive work ethic and good interpersonal skills. You will require willingness to work as a team, demonstrate motivation, be willing to learn and have the minimum required education.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.

• To gain relevant work based learning within a Business Administration environment to provide a high quality service to internal and external customers.
• To support and assist in the provision of a customer service role and administration service to the designated department/ward team. This will include developing excellent customer service skills, behaviors and service knowledge when delivering to your customers. Provide services including data input, storage and retrieval of data, filing, handling of post and dealing with telephone enquiries and customers face to face.
• Become prepared and knowledgeable within the working environment and work towards gaining a Level 2 Customer Service Practitioner Apprenticeship.
• At the end of the Apprenticeship be “work-ready” for a customer service role.


This advert closes on Sunday 7 Jan 2024

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