Total 121 Finance / Banking / Insurance job vacancies in Center Growout - Nacogdoches, Texas

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Our Modern, Flexible Workplace:

Summary of the Job:

About This Role:

ROLE DESCRIPTION

At FNBO, we always put the customer first — which drives everything we do. In your role, you will be encouraged and empowered to gain an understanding of your customer’s unique needs so you can provide the best recommendations to support their financial well-being. This means doing everything from helping someone make simple transactions to making sure they’re saving enough for retirement and everything in between. Within FNBO branches, our branch managers work on the floor with the team and offer in-depth training to help you navigate the best ways to proactively engage with your customers.

We’re looking for someone who takes pride in helping people — no matter how big or small the task.

THE GREAT BIG SMALL BANK

FNBO has been privately held for more than 160 years, and we believe in doing what’s right for our customers and the communities we serve. We strive to always have a supportive, team-based atmosphere where we celebrate our wins and genuinely enjoy what we do. We are committed to always acting with respect, integrity and inclusivity.

PRIMARY RESPONSIBILITIES

• Make every customer feel welcome in your FNBO branch

• Help customers with transactions like deposits and withdrawals

• Gain an understanding of your customer’s unique financial needs

• Make personalized recommendations to support them

• Help guide your customers toward greater financial well-being

• Deepen your relationship with customers through outreach

• Comply with all bank policies, regulations and laws

BENEFITS AND PERKS

All full-time and part-time employees are eligible for the following benefits:

• Competitive pay and an incentive plan for helping clients

• 401(k) match

• Paid time off and paid holidays

• Medical/Dental/Vision/Life/Disability/Flex Plans

• Employee Wellness Program

• Career development training and coaching

• Tuition Assistance Program

• Employee banking benefits and other discounts

• Culture of recognition and rewards from executive leadership/managers/peers/business partners

The Ideal Candidate for This Role:

• Outgoing and enjoys engaging with people

• Friendly with a positive attitude

• A solution-oriented critical thinker

• Excited to learn and take on new challenges

• A team player

• Motivated to do what’s right

• Collaborative and supportive

QUALIFICATION REQUIREMENTS

• High School Diploma or GED

• Bachelor’s degree or equivalent work experience preferred

• Retail banking experience preferred

• Bilingual in Spanish preferred

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

Registration Requirement:

This position requires S.A.F.E. Act registration with the Nationwide Mortgage Licensing System (NMLS). Qualification requirements include meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must meet ongoing regulatory requirements including acceptable background investigation and credit report results.

Equity, Diversity, & Inclusion:

FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this,  we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact.  FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.

See the full FNBO Equity, Diversity, & Inclusion Statement here

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:
Responsible for managing region and state-wide assessment area risk associated with Community Reinvestment Act performance. Provide local expertise and effectively communicate with Region senior management team as well as other key internal and external stakeholders. Lead the development and implementation of the banks Community Reinvestment Act/ Community and Economic Development strategies at the region level within assigned assessment areas. Assists in leading Bancorp strategic projects/initiatives for Bancorp Community and Economic Development function. Responsible for oversight of multiple markets/primary cities and/or a market with increase complexity and inherent risk.
 

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank*s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Lead the development of the regional community and economic development market execution plan strategies and initiatives to accomplish CRA performance goals for assigned assessment area.

• Assess community needs and execute on the banks strategy to build strong communities ensuring alignment with the community and economic development vision and priorities.
• Participate in the Community and Economic Development /Community Reinvestment Act performance assessment process.
• Develop and maintain relationships with key community partners and nonprofit organizations as well internal region and Bancorp leaders and partners in marketing and communications, corporate social responsibility, government relations, business resource groups and the Fifth Third Foundation.
• Maintain a positive relationship with local regulatory agencies throughout the assessment area on Community Reinvestment Act performance concerns.
• Take an active, or leadership role, in task forces and projects that relate to the banks Community Reinvestment Act program and or the Community and Economic Development Group priorities.
• Assist other region Community and Economic Development Managers on risk/compliance matters, as requested by the community and economic development group leadership.
• Responsible for continuous learning and maintain knowledge of changes in regulation, community development tools, programs and product knowledge that support CRA or LMI communities.
• Analyze and present CRA performance reports to regional senior management in accordance with the banks CRA program and develop solutions to address performance gaps.
• Develop and maintain a strong network of community development stakeholders and partners, as well as centers of influence for engagement in community development and other Community Reinvestment Act related efforts.
• Cultivate and facilitate partnership opportunities between Fifth Third Bank employees and community-based organizations that assist the Bank in meeting its CRA performance objectives.
• Represent the bank as a leader in the community, projecting a positive image to, includes serving on boards/ committees or taskforces that support low and moderate income communities and attend community events related to Community Reinvestment Act /community development.
• Work with internal business partners to drive engagement of region associates in community development initiatives.
• Lead internal and external community development related activities.
• Build Community Reinvestment Act related business development relationships through consistent calling efforts on existing and prospective customers in partnership/coordination with Line of Business partners.
• Lead community development related activities as a visible representative of Fifth Third Bank in the community.
• Identify and evaluate community and economic development partnerships and impact of the bank's philanthropic investments and nonprofit sponsorships.
• Contribute to the company’s Community Reinvestment Act (CRA) exam by ensuring programs and initiatives support and or benefit low and moderate income (LMI) communities.
• Cultivate and facilitate the activation of community and economic development donations and sponsorship requests and partnerships.
• Manage the regional charitable contributions budget and local giving council to ensure charitable investments align with the bank's strategic priorities.
• Comply with all risk management policies, procedures and standards as outlined in Community Reinvestment Act Alerts and directives issued by the Community and Economic Development Group Leadership.
• Understand and promote the use of community development/reinvestment programs/initiatives/subsidies available that advance the region's community development lending and position the region as a market leader in community reinvestment matters.
• Develop and cultivate relationships that lead to measurable lending and deposits opportunities for Fifth Third.
• Establish and maintain a strong network of market community development intermediaries (including government agencies), non-profit and for-profit organizations
• Complete required compliance training.

SUPERVISORY RESPONSIBILITIES:
Providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential by providing challenging opportunities; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

MINIMUM KNOWLEDGE & SKILLS REQUIRED:

• 7+ years’ experience in implementing/managing Community Reinvestment Act /community development related strategies.
• Extensive knowledge of laws and regulations related to the Community Reinvestment Act
• Large bank experience with Community Reinvestment Act related consumer products and services, small business banking and/or community development lending, including Community Reinvestment Act qualified tax credit initiatives, preferred.
• Ability to analyze Community Reinvestment Act performance and market data as well as prepare qualitative and quantitative assessments and effectively communicate results to varying levels within the organization.
• Strong project management skills required to develop and implement project/initiative plans across assigned assessment area(s).
• Effective written and oral communication skills required, with the ability to interface with internal and external stakeholders and community partners.
• Knowledge of Microsoft Office products, Word, Excel, PowerPoint and SharePoint required.
• Ability to work independently as well as with a team, to identify opportunities and solutions that contribute to the banks Community Reinvestment Act performance.
• Possess the knowledge and leadership agility to lead implementation of Bancorp Community Reinvestment Act strategies.
• Prior regulatory, risk management or compliance experience is preferred.
• Bachelor’s degree required.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Job Description:

GENERAL SUMMARY (Describe the overall duties and responsibilities of the job):

To develop, implement and maintain a sales and marketing plan to develop Cooper-Standard as a supplier of choice for the local market. The Account Manager will directly communicate with customers, manufacturing and cooperate offices all aspects to ensure good communication between all parties. She/He will establish sales objectives, forecasts and stay knowledgeable of current trends and opportunities in the industry.

ESSENTIAL DUTIES AND RESPONSIBILITIES  (Duties required for successful job performance):

1.         Developing and implementing sales strategy.

2.         Developing marketing plans, projected sales forecasts, potential-product lists.

3.         Establish strong relationships with major OEM automobile manufacturers in east region

4.         Report to the Sales Manager on sales status, progress and plans.

5.         Establish procedures/processes for customer interaction such as quoting, engineering requests, prototype parts, etc..

6.         To stress on price negotiation with customer.

7.         Evaluate price estimation.

REQUIRED EDUCATION and/or EXPERIENCE (These are the traditional minimum, or required, bona-fide occupational qualifications and other requirements of most people in this job).

5 years sales related experience in the automotive industry with contacts in the major COEM automotive makers in China.

Position Type:

Additional Locations: 

Additional Information:

Remote Status:

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Assumes a shared responsibility and accountability for developing and maintaining accurate and detailed accounting records and responsible for preparing financial statements and reports. Review, monitor, reconcile and report on all accounts for the department. Plays an active role in the month end closing duties and reporting.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Accurately maintains all assigned accounting records and performs all related accounting functions.
• Preparation of daily entries and monitoring of accounts. Maintains account balances.
• Identifies opportunities to improve the accounting processes and plays a key role in the integration of new accounting systems.
• Ensures compliance with Bancorp accounting policies and Generally Accepted Accounting Principles.
• Reconciliation and resolution of outages from complex accounts.
• Coordinates month end accounting activities with other departments, divisions and affiliates.
• Ensures that all accounting entries and reports are completed on a timely and accurate basis.
• Ensures completeness and accuracy of all account reconciliations.
• Ensures that all entries are made in accordance with Generally Accepted Accounting Principles.
• Responsible for developing and maintaining appropriate business relationships with internal and external customers.
• Assists in the preparation of various financial statements and monthly reporting.
• Responds to inquiries from management, auditors and other authorities regarding the accounting issues, data in reports and financial statements issued by the department, policies, and procedures.
• Responsible for assisting in performing various special projects as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• A Bachelor's degree in Accounting, Finance or Economics. Working knowledge of GAAP is preferred. Working toward an Masters or other certification (CPA, CMA, etc.) is a plus.
• Minimum of 1 year of Accounting related experience in financial industry or public accounting. Working knowledge of GAAP is required.
• Proficient in basic applications such as Excel, Microsoft Word, etc. Demonstrate ability to learn and understand systems such as Recon-Plus, Frontier, Mobius, & TM1.
• Excellent communication, organization and follow-up skills.
• Strong analytical, verbal and written communication skills.
• Excellent people/relationship building skills.
• Ability to apply critical thought process.
• Capable of prioritizing and organizing work to meet deadlines.
• Ability to communicate clearly & concisely with other Finance Staff, managers and department leaders.
• Ability to apply critical thought process.

#LI-BP1

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

POSITION TITLE:     Principal Software Engineer

JOB DETAILS:           Do software development, design and implement technology and software solutions as part of an agile squad. Develop software meeting code. Do test-driven development. Automate processes and write testable code. Use Java/J2EE, IBM Infosphere MDM, relational databases, SQL development, IBM BPM. Use web service integration technologies (webMethods, APIgee and/or MuleSoft) relational database technology (DB2 and Oracle) and Master Data Management architecture.

REQUIREMENTS:    Bachelor’s degree in Computer Science, Information Systems or related field of study with 5 years of progressive experience in software development involving Java/J2EE, IBM Infosphere MDM, IBM BPM, web service integration technologies (webMethods or APIgee or MuleSoft), relational database technologies (DB2 and Oracle) and Master Data Management architecture.

POSITION TITLE:      Lead Data Engineer

JOB DETAILS:           Design and build platforms, tools and solutions to gather, collect, store, process and secure data on small and large (big data) scales. Work on technology for on-premises and cloud-based data platforms and design solutions in various domains which can include ETL, business intelligence, analytics, persistence (relational, NoSQL), data warehousing and machine learning. Build CI/CD pipelines, self-service build tools and automated deployment processes. Work with UNIX/Linux and windows systems.

REQUIREMENTS:   Bachelor’s in computer science, information systems, electrical engineering or related field of study. Five years of experience with hands-on software development. At least 2 years with major RDBMS products, Unix/Linux and Windows systems, relational databases and distributed computing principles.

POSITION TITLE:      Senior Software Engineer

JOB DETAILS:           Work on complete software develop lifecycle. Design and develop micro services using Spring boot for authentication; implement multi-factor authorization for technology. Implement new features while continuously improve quality of technical products and applications. Develop software meeting code quality standards and metrics.  Design user interfaces.  Work with AWS cloud technologies, CI/CD pipelines, RESTful API’s and Spring boot frameworks.  Use Github and other technologies.

REQUIREMENTS:    Bachelor’s degree in computer science, information systems, or related technology field of study. Five years of experience with software development lifecycle including 3 years with AWS cloud technologies, CI/CD pipelines, RESTful API’s, Spring Boot frameworks and Github.

POSITION TITLE:      Lead Enterprise Resilience Officer

JOB DETAILS:           Work on planning and execution of business continuity planning and disaster recovery planning of technology for various banking applications operating on AWS cloud. Document recovery support procedures. Identify acceptable recovery time periods and establish needs for resumption of business operations in the event of technology disruption. Recommend risk reduction strategies.  Support using a variety of software and technologies which may involve development of new capabilities, new reporting and best practices for system users.

REQUIREMENTS:    Bachelor’s degree in Computer Technology, Analytics or related field of study. At least 5 years of experience with continuity planning and disaster recovery planning of technical applications including at least 2 years of AWS technologies. Alternatively will accept a Master’s degree in Computer Technology, Analytics or related field of study and 2 years of experience in the duties above.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

As an experienced Angular Web Developer, you will play a key role in building the next generation of our products. You will collaborate with cross-functional teams to architect, build, and iterate on features using modern web development stacks.

Your responsibilities will include:

• Leading technical decision-making and providing mentorship to other developers
• Developing complex front-end systems using Angular and other modern frameworks
• Optimizing performance and scalability of web applications
• Establishing and promoting best practices for code quality, testing, and maintainability
• Contributing to architectural discussions and technology roadmap planning
• Identifying and implementing new technologies to enhance our web stack
• Building frontends that consume GraphQL, REST, and Swagger / OpenAPI
• Strong understanding of Branching Methodologies and implementation using GitHub

We are looking for talented Lead Web Developers with:

• 7+ years of professional experience with web development
• Mastery of HTML, CSS, JavaScript, TypeScript, and the Angular framework
• Experience with Nx and module federation
• A strong grasp of web performance, security, and accessibility principles
• Demonstrated ability to lead projects and mentor junior developers
• Outstanding communication, collaboration, and analytical skills
• Passion for staying on top of emerging technologies and trends

Experience with the following is highly valued:

• Node.js, Docker, and microservice architectures
• AWS, cloud infrastructure, and DevOps (CI/CD) processes utilizing Jenkins
• Agile methodologies
• Experience using the following test automation tools: Jasmine, Karma, and WebdriverIO
• Experience developing in an OSX environment, using Visual Studio Code

We offer an excellent compensation and benefits package along with impactful projects and ample growth opportunities. If you are an experienced web developer looking to join a talented team, apply today!

#LI-RW1

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: Under minimal supervision, answer legal orders served on the bank, its affiliates and subsidiaries with a high degree of complexity. Provide quality, timely and courteous customer service to all involved parties of the legal orders, and represents the bank to courts, attorneys and enforcement agency as well as the legal community at large. Ensure compliance with state and federal laws and timely processing of legal orders. Mitigate processing errors in this position that can expose the Bancorp to risk of financial losses and reputational issues

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating. concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all type

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Interprets garnishment language to determine the scope, jurisdiction, applicability and timeframe of the garnishment.
• Ensures proper service of garnishment orders to mitigate potential monetary loss to the bank.
• Performs comprehensive review of legal documents valued between $50k and/or over $1mm, ensuring that all required orders are handled appropriately and accurately recorded into the database.
• Must be able to demonstrate sound judgment and apply logical and critical thought processes in order to maintain productivity and efficiency.
• Works with various Lines of Business including Retail, Commercial and Brokerage Operations to review depository account set-up.
• Assists in identifying opportunities to increase efficiencies, maintain quality standards as well as decrease turn-around time. Maintain and adhere to State timelines.
• Demonstrates high level of accuracy to mitigate risk, liability, exposure and monetary loss to Bancorp.
• Identifies, research and analyzes potential problems in processes, develops solutions and resolves problems.
• Demonstrates high level of accuracy to mitigate risk, liability, exposure and monetary loss to Bancorp.
• Researches depository accounts to determine the presence of Federal protected benefits. Convey findings for Federal protected benefits by filing answers accordingly.
• Identifies accounts in which the bank may hold a priority security interest and Right to Offset Funds.
• Coordinates response with the appropriate Line of Business to determine the amount of funds to be applied to any obligations owed to the bank by the Debtor or Account Owner.
• Ensures strict confidentiality of information in all aspects of duties to mitigate operational, reputational, monetary and legal risk.
• Initiates and removes account holds, and completes bank checks for mailing to courts/law offices, child support enforcement agencies and IRS.
• Promptly notify customer of any actions taken on accounts by mailing copies of orders and customer notification letters to the customer, and fax notification letters to the branch in a timely manner.
• Ensures collection of the appropriate processing fees from garnishees and periodically complete review on outstanding debts.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• High school diploma or equivalent
• Four (4) years related experience, preferably in Legal, Operations, or Retail banking
• Paralegal Certificate or two years of Legal Processing experience preferred
• Strong verbal and written communication skills
• Excellent and demonstrated attention to detail
• Ability to function in a fast paced environment
• Commitment to teamwork
• Ability to balance multiple priorities and meet deadlines
• Must demonstrate strong analytical and logical reasoning skills for problem solving
• Ability to independently research, recognize and solve problems
• Strong customer service orientation with ability to manage multiple projects simultaneously
• Basic PC skills and knowledge of Excel, Word and Access are required
• Must be able to work under sensitive time constraints
• Self-motivation and initiative are critical
• Demonstrated ownership and follow-through of issues
• Knowledge of ACE, Agile, Vector4, RAFT, Mobius, and Document Direct are preferred
• Proficient in data entry

#LI-EG1

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Hours - Monday through Wednesday 8:00 am - 4:30 pm - Part-time

GENERAL FUNCTION: Perform varied and moderately complex duties related to the timely receipt and processing of currency, coin and check deposits from commercial customers and banking centers in accordance with established procedures and controls.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receive customer and banking center deposits from armored carriers and balance the deposits to the accompanying manifest.

• Track deposits into internal systems and assign to processors in order to maintain control and accountability.

• Verify sums of inbound or outbound coin and currency from branches, correspondent banks, and customers using internal systems and high-speed desktop currency counter

• Ensure all deposits and orders contain correct customer contents on a daily basis with 100.00% accuracy.

• Includes some data entry related to customers deposits including checks and counting of coin by hand or with a coin sorter.

• Meet customer additional reporting and process needs as required and ensure all customer deadlines are met

• Accurately balance transaction totals, in order to transfer verified fed ready currency to inventory and non fed ready currency to the high-speed sorter for additional verification.

• Research and resolve all out of balance transactions via ACE, electronic or paper receipts, and Transaction Manager naming system for retrieving check items.

• Complete daily proof and Statement of Condition for work processed.

• Use Transaction Manager HGAA and IPCS to insert advice of corrections as needed.

• Print and report all advice notices that were created during balancing and coordinate advice distribution with Mail Operations.

• Inspect customer deposit batches for hardware (staples, paper clips) to ensure all work is in the appropriate order. Inserts control documents as specified and deliver work to image capture.

• Maintains a working knowledge of all capture machines (NCR 7780s, Itrans, IBM 3890*s) in order to perform image capture.

• Power encode functions as assigned.

• Performs hardware maintenance as needed.

• Support Fed related procedures and controls including: preparing and sending necessary documentation to the Secret Service on counterfeit items, opening and closing of Custodial Inventory, audit needs and any additional requirements that meet Federal regulations.

• Proactively identify teller outages, correct and enlist help in order to prevent any customer impact.

• Consistently meet or exceed production and quality standards as set by work type and process.

• Maintain a position of trust and responsibility by keeping all customer business confidential and securing all system related individual passwords.

• Comply with vault procedures and controls at all times.

• Escalate issues to management as needed.

• Required to cross-train in multiple processes in order to support all Cash Vault services.

• Model the Fifth Third Core Values.

• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High School Diploma or equivalent required.

• Experience handling large amounts of currency and coin with the ability to perform balancing related duties with basic math functions and reconciling to expected totals.

• Experience in a production environment preferred.

• Demonstrated data entry and PC skills.

• Ability to professionally communicate both in verbal and written form.

• Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.

• Must have ability to work in a fast paced environment without compromising quality.

• Flexibility in working varying schedules depending on business needs.

• Basic proficiency in PC software: Excel, Word, Outlook, etc.

• Ability to adhere to strict procedures to maintain customer privacy.

• Maintain orderly and clean work areas, including all machines, tables, cabinets and storage areas.

• Strong organizational and time management skills.

WORKING CONDITIONS:

• May be exposed to dusty conditions and loud noises.

• Frequently walks, lifts, squats, bends, and stands.

• Ability to stand for long periods of time, up to an entire shift.

• Lift and move objects daily and up to 50 pounds on occasion.

• Ability to perform repetitive processes.

• Extended viewing of a CRT screen.

#LI-MW1

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: Works independently while responding to complex issues that require investigation to resolve. Based on extensive knowledge of Depositor Service procedures and systems, is able to provide resolution in a timely manner maintaining the highest level of professionalism. Provides training and coaching to Branch Support and Tax Processing Specialists on different processes and procedures. This position is also responsible for being a contact for 3rd party service providers as well as management when needed.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Review and validate advanced customer tax certification forms W-8BEN-E, W-8ECI, W-8EXP, W-8IMY on a daily basis. Validate customer Global Intermediary Identification Numbers (GIIN) as needed.
• Review and Resolve workflow items that have been escalated by the production teams.
• Serve as the primary point of contact with 3rd party service providers for escalated items, training opportunities, and workflow assignments.
• Primary responsibility for Training new specialists.
• Perform the monthly Interest on Lawyer's Trust Account (IOLTA) process. Includes balancing accounts, researching outages, reporting to state agencies, and remitting payments to agencies.
• Review and validate tax forms including W-8 and W-9, B-Notices, C-Notices, Backup Withholding, Interest Remittance to State/Federal Governments, ECIF Duplicate Suspect Review, IRS Reporting and Year End Reporting as necessary for customer accounts.
• Work with other corporate tax, financial Controls, risk, Retail, and other Lines of business on issues that might require additional Processing, Training or detailed work.
• Maintain privacy of customer information.
• Have a clear understanding of the systems and programs such as ace, RAFT, Mobuis, Excel, and assist others with the use of the systems.
• Communicate issues to management team.
• Recommends improvements to help minimize future problems.
• Develop a clear understanding of departments within check services, including returns, exceptions and Adjustments.
• Possess a clear understanding of IRS regulations related to information reporting and tax withholding, including Chapter 3 and Chapter 4 (FATCA) of the IRS code.
• Assist with corrections of B-notices and year end reporting to customer accounts.\
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• High school diploma or equivalent.
• Three (3) years related experience required, preferably in banking or Retail Banking.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Demonstrated Ability to work in a team environment.
• Excellent computer skills.
• Attention to detail.
• Problem solving skills.

#LI-EG1

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: Responsible for various support functions related to deposit products and customer information, including: Tax Form W8/W9 Processing; Federal and State Interest emittance Processing, IOTA/IOLTA Processing, ECIF Duplicate Suspect Review, and other customer information/tax profile support. Obtain, analyze, verify, and key data as needed into online systems. Take appropriate steps to obtain missing information. Utilize online system and reports to analyze data to determine whether customer records should be combined or changed. Maintain up to date standards and practices of IRS reporting information. This position is also responsible for the internal call center for financial centers for all customer profile, information reporting, and tax withholding questions.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Possess a clear understanding of IRS regulations related to information reporting and tax withholding, including Chapter 3 and Chapter 4 (FATCA) of the IRS code.
• Process Tax Forms W-8 and W-9, B-Notices, C-Notices, Backup Withholding, Interest Remittance to State/Federal Governments, IOLTA Remittance, ECIF Duplicate Suspect Review, IRS Reporting and Year End Reporting as necessary for customer accounts.
• Where necessary, make internal customer contact to obtain or verify information including taking inbound calls or making outbound calls to line of business internal customers or banking centers.
• Perform quality control Assessment on customer information and tax Processing workflow.
• Serves as a liaison with various departments regarding status of customer information.
• Service customer records as required and as IT relates to compliance.
• Provide customer service to financial center representatives regarding customer profile, information reporting, and tax withholding questions.
• Analyze system data to identify where customer records need to be corrected.
• Participate in UAT and production testing on systems associated with customer information and tax processing when necessary to upgrade systems to stay in compliance with IRS regulations.
• Maintain up to date system knowledge and learn new systems as they Become available.
• Provide input for new or updated procedures.
• Learn new processes as they Become available within the department and assist with cross training as necessary.
• Have a clear understanding of the systems and programs such as ACE, ECIF, Filenet, RAFT,
• Mobuis, Excel, the IRS website, and assist others with the use of the systems.
• Maintain privacy of customer information.
• Communicate issues to management team. recommends improvements to help minimize future problems.
• Assist with Training of processes and functions related the department.
• Work with other corporate tax, financial Controls, risk, Retail, and other Lines of business on issues that might require additional processing, training or detailed work.
• Consolidate and summarize documents and information.
• Participate in department activities and team effectiveness Plan and have a clear understanding of the plan
• Perform any other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school diploma or equivalent.
• Two (2) years related experience required, preferably in banking and/or tax processing.
• basic math skills.
• Systems knowledge of ace, RAFT, RRS and Mobius preferred.
• Problem solving skills.
• General PC navigation of window environment.
• Analytical and organizational skills.
• Ability to work in a fast paced environment.

#LI-EG1

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Partners with the Implementation Project Managers, Treasury Management business line, IT, and other business partners to analyze non-standard client and business needs, document requirements, and resolve complex technical implementation problems. Uses expertise to resolve technical implementation issues and ensure that project goals are met.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides input to Project Managers and Commercial Clients when defining product specifications, project scope, and system requirements.

• Provides guidance and context in prioritizing and determining complexity of problems and requests.

• Provides input to project plans, work assignments, target dates and other aspects of assigned implementation projects.

• Partners with Product Management and the technical areas in the research and resolution of product, system, and conversion issues.

• Reviews operational procedures and product features and recommends changes for improvement with an emphasis on increasing customer experience.

• Assist in the development of strategic partnerships with the business unit in order to further develop a solid knowledge base of the business line, including the business plan, products, and processes.

• Continues to enhance a strong base knowledge of relevant product standards as it relates to workflow, process, and problem resolution and provide input on improvement opportunities.

• Helps drive projects toward completion of defined plans through direct participation in development or oversight of deliverables.

• Works to expand knowledge of the industry and the applications utilized by Fifth Third Bank, Commercial Treasury Management, and Clients by partnering with Product Management and other key business partners.

• May perform some aspects of Project Management.

• Other duties or projects as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor's degree with an emphasis in MIS, Finance, or Business or equivalent work experience.

• Three (3) years banking operations experience or related Treasury Management experience.

• Excellent analytical skills and problem-solving skills.

• Excellent verbal and written communication skills.

• Possesses a sound understanding of business systems and industry best practices.

• Experience with Microsoft office products, such as Word, Excel, PowerPoint, Project, Access and Outlook.

• Ability to balance multiple priorities and meet deadlines.

• Strong client-facing service orientation with ability to manage multiple projects simultaneously.

• Excellent attention to detail.

#LI-MW1

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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Job Family Group:

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

U.S. Only: This position will act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act). This position will require a Federal registration with the Nationwide Mortgage Licensing System and Registry. The Bank will instruct you on the registration requirements needed to comply with this requirement. A criminal background review and credit history evaluation will be required for this position as well as restrictions on performing in a real estate agent capacity.

• Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
• Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including business-for-self applications)), and small business solutions).
• Offers clients advice and guidance on available digital and self-serve options with the goal of making banking easy, simple, and fast.
• Supports customer transactions needs based on customer traffic.
• Engages customers to grow BMO’s business by reaching out, generating appointments, and building new relationships within the community.
• Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes.
• Applies the risk management framework to the portfolio to protect the Bank's assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines.
• Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Bank’s policies and procedures.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Canada only: Registration to sell investment products completed - as appropriate for the jurisdiction.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small business customer needs and solutions.
• Working knowledge of retail investments and lending products.
• Experience in financial services is an asset.
• Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
• Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
• Passionate commitment to helping our customers.
• Drive to deliver a personal customer experience.
• A focus on results and the ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Compensation and Benefits:

Pay Type:

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.  We strive to help you make an impact from day one – for yourself and our customers.  We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at http://jobs.bmo.com/us/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Candidate must reside in Harlingen, McAllen, Brownsville, or the surrounding area. This role requires visiting clinics within the greater Lower Rio Grande Valley, TX, area on a regular basis.

This role is 90% remote and 10% travel. Travel to our DaVita clinics to provide education and guidance to DaVita patients about health insurance and the implications of different insurance options is required.

This vital, patient-centered role provides education and guidance to DaVita patients about health insurance and the implications of different insurance options. This position helps patients understand their insurance options and make informed employment and insurance decisions. The Insurance Counselor will help alleviate the stress that dialysis patients often experience in navigating complicated insurance options and employment decisions while also managing their health care needs. 

To be successful, the Insurance Counselor must have a passion for customer service and the ability to build trust and rapport with patients and teammates. Teammates in this role will gain expertise in motivational interviewing as well as expert knowledge of commercial and government health insurance benefits, financial assistance programs, and work leave options.

ESSENTIAL DUTIES & RESPONSIBILITIES:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. The scope of the Insurance Counselor is primarily supporting patients who have existing commercial insurance coverage or who are uninsured.

• Conducts patient insurance education while operating within established compliance parameters of the company
• Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden
• Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary
• Provides a high-level of customer service to patients across multiple DaVita Dialysis facilities to ensure educational needs are met and to ensure patient questions or issues are addressed effectively
• Completes insurance assessments/evaluations for patients to accurately document patient education sessions
• Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
• Builds and maintains relationships with field partners (e.g. Home Program Departments, Facility Administrators, Social Workers, Administrative Assistants etc.) to ensure seamless patient support
• Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education.
• Provides monthly reporting and analysis on key metrics related to patient education and advocacy as well as actively participates in monthly operations reviews on assigned patient portfolio
• Seeks to find opportunities for continued process improvement and reviews ideas with team and operational leadership
• Attends team meetings, phone conferences, and trainings as needed; may assist with onboarding and training of new teammates or other duties as assigned

EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS

• Full vaccination against COVID-19 or a medical/religious exemption is required.
• High School Diploma or equivalent is required
• 90% remote work; 10% travel to local facilities  education and guidance to DaVita patients about health insurance is required
• This role requires basic computer skills, high speed internet (minimum of 40 GB) and a private workspace, and secure transportation to DaVita facilities to perform the duties of the job
• Minimum of two (1) years' experience working with Medicare and Medicaid insurance as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) strongly preferred
• Minimum of two (1) years’ experience in a healthcare organization working with clinical staff and patients preferred
• Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required Power Point preferred
• Bilingual/Spanish Speaking strongly preferred

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations and Sales & Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family. The Retail Personal Banker II role is a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range of banking products and services to meet existing and prospective customer's needs, while providing specialized care and service to existing and prospective bank customers. Utilize and promote the consultative sales and service process, using the prescribed tools and interacting with the staff for referral activity.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
• Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Act with confidence by answering customer questions and owning customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Adhere to established policies and procedures while opening/servicing the full range of Retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• College degree or work experience providing transferrable skills or combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration Required for employment in this position.

WORKING CONDITIONS:

• Normal office environment.
• Extending viewing of computer screens.
• This program will require the ability to travel within the affiliate for training as well as scheduling flexibility.
• Travel outside of the affiliate will be required for various classroom training sessions.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Handles  telephone calls providing outstanding customer service. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Bank products and services, and up sells and cross-sells other products based on the customer's needs.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Handles customer calls in a professional, courteous manner.
• Provides accurate information to the customer. Explains products and policies so the customer can understand.
• Handles some complex customer inquiries in areas of expertise.
• Makes every effort possible to answer the customer's question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is required, doing so within the timeframe committed to the customer.
• Wherever possible help educate and convert the customer to a different or an additional self-service channel available.
• Consistently offer more cost effective service channels.
• Follows departmental policies and procedures, particularly in regards to customer confidentiality
• Accurately enters or confirms customer information into various systems; initiates and/or completes proper request forms in assisting customers.
• Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.
• Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction.
• Perform any other duties assigned.
• Continually learning and developing knowledge of Bank products and services.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school education or equivalent. 
• Must be able to perform data entry and basic computer skills.
• Be able to understand and respond to customer inquiries in one or multiple product categories.
• Excellent customer service skills and the ability to articulate and explain information clearly.
• Previous customer service or call center experience preferred.
• Excellent telephone communication skills are essential.
• Must be able and willing to learn about Bank products and services.
• Good problem solving skills.
   

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.