Full time office based Administrator role in Dundee, offering free parking, an immediate start with weekly pay as well as the opportunity to be taken on by the business.

M-F 9-5, Dundee

£12 - £12.50 per hour

Duties:

- Managing spreadsheets, reconciling data

- Producing reports as per requirement by management

- Emailing clients with updates on their accounts

- Blocking and suspending accounts

- Analysing data

- Tracking debt

What you'll be great at:

- Analysing data

- Excel

- Attention to detail and accuracy

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

JOB TITLE: Complaint Handler - Complaints Centre of Excellence

SALARY: £28,329 - £29,820

LOCATION: Dundee

HOURS: Full-time - Our business hours are Monday to Friday 9.00am - 17.00pm.

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office.

About this opportunity

Are you ambitious and passionate about making a difference whilst keeping the customer at the heart of everything you do? Then there's a role here for you!

Do you share our passion for delivering outstanding service? Do you tailor your service to each customer? Do you identify the root cause of complaints and overcome barriers to find a solution?

We're looking for a Complaint Handler based in our Complaints Centre of Excellence team. We are currently looking for a highly motivated individual who can apply learning and technical knowledge and make a judgement on the outcome to meet a variety of customer complaints. Flexibility will be key as you will be required to meet varying operational demands and activities, including case reviews.

You'll be capable of meeting demanding deadlines without losing your eye for detail. Good team working and letter writing skills will also be important alongside collaborating with our key stakeholders both internally and externally.

Additionally, you'll actively share valuable insights and learning with our BAU complaints teams, servicing teams and your management team, contributing to ongoing improvements in complaint handling processes.

Why Lloyds Banking Group

We're on an exciting journey to transform our Group and the way we're shaping finance for good.

We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you'll need

• Experience working with ISAs, GIAs, SIPPs, and Trust accounts within the investment or pensions industry.

• Strong knowledge of pension products, including drawdown types and trust account structures.

• Familiarity with the transfer processes for investment products, particularly using systems like Origo and Altus.

• Ability to identify customer detriment, delays, and inefficiencies and take swift, appropriate action to resolve issues.

• Strong written and verbal communication skills, with an emphasis on delivering clear and compliant responses.

• Highly organised with strong attention to detail.

• Ability to work independently and as part of a team in a fast-paced environment.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• * A generous pension contribution of up to 15%

• * An annual performance-related bonus

• * Share schemes including free shares

• * Benefits you can adapt to your lifestyle, such as discounted shopping

• * 28 days' holiday, with bank holidays on top

• * A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people?

Join our journey.

Proud member of the Disability Confident employer scheme

The Finance and Procurement Directorate is responsible for the management of the University's financial affairs with the vision to protect, build and enhance the University's financial position. It contributes to the strategy and direction of the University and provides financial advice and support.

We are recruiting for an exceptional individual to join us as a Research Finance Officer within Finance and Procurement Directorate, to work as part of the Research Finance Services team, you will provide support and guidance to the University academic community and NHS Tayside staff on the end-to-end processes involved in the preparation and submission and post award management of research grants. This is a full-time permanent Appointment

As a finance professional, this position will suit an individual who enjoys working collaboratively to offer research finance support over a range of service areas and who upholds the University's values of: valuing people; working together; integrity; making a difference; and excellence. The successful candidate will have demonstrable experience of building positive relationships with finance and non-finance staff and being able to communicate financial information in a clear and accessible manner, both in writing and verbally.

Your priorities will include:

• Provide a first point of contact for all aspects of the research grants application and awards process;
• Provide expert advice on interpretation of funding body terms and conditions and in particular eligible project costs; prepare and review project financial costing scenarios to optimise budget based on the full Economic Costing (fEC) methodology, including the calculation of salary costs and overhead;
• Provide guidance to Pis on the use of various electronic grant application systems; ensure compliance with funding body terms and conditions as well as compliance with University policy and procedure; co-ordinate grant submissions to meet funding body deadlines, including complex multi-disciplinary and/or multi-centre submissions; responsible for approving online applications on behalf of the University;
• Administration of grant awards
• Liaise with colleagues in Research and Innovation Services and/or TASC legal for contractual requirements for awards; liaise with academic staff on all aspects of the grant application/awards procedure; liaise with School Research Administrative Leads to optimise processes and reporting requirements in relation to research awards management

Who we're looking for:

• Good team working skills
• Ability to plan and prioritise own work activities with the ability to react to changing priorities
• Working autonomously with minimal supervision, initiative will be required to ensure operational efficiency around work requirements
• Adaptable and open to change
• Effective communication skills

We are one of the UK's leading universities - internationally recognised for our expertise across a range of disciplines and research breakthroughs in multiple areas, including science, medicine and engineering, amongst many others. Conveniently located on the banks of River Tay, our main city-centre campus is at the heart of Dundee - an up-and­ coming, friendly, compact and affordable city with a rich heritage in design and technology. We also have campuses at Ninewells Hospital and in Kirkcaldy which are easily accessible via local transport links.

For further information about this position please contact Jules McMenigall at jmcmeniqallOOl @dundee.ac.uk . To find out more about the Research Finance Service department please visit R:s:ad ,:i

The diversity of our staff and students helps to make the University of Dundee a UK university of choice for undergraduate, postgraduate and distance learning. Family friendly policies, staff networks for BME, Disabled and LGBT staff, membership of Athena SWAN, the ECU Race Equality Charter and Stonewall as well a full range of disability services, create an enjoyable and inclusive place to work.

JOB TITLE: Fraud and Financial Crime Manager

SALARY: £62,874.00 - £69,860.00

LOCATION(S): Edinburgh, Dundee, Bristol, Leeds and Newport

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About this opportunity

Within Insurance, Pensions & Investment (IP&I), we're on exciting journey to deepen our relationships with our customers and grow the business further, in a sustainable way. We're developing new propositions and delivering a seamless service to our customers across all our channels.

IP&I Risk provide independent oversight across the business, on all risk types, ensuring senior management and the IP&I Board can make informed decisions when considering the IP&I Risk profile. We encourage all our colleagues to challenge the status quo and to produce new and innovative ideas. We're focused on creating a values-led culture and are committed to building a truly inclusive environment where you can make a real difference.

IP&I Risk Economic Crime Prevention (ECP) is a second line of defence team of six people, responsible for providing specialist ECP (fraud, anti-money laundering, sanctions, and anti-bribery) oversight. We provide proactive support, data led and insightful advice and challenge.

Are you a proactive individual with a deep understanding of fraud? Join our dynamic IP&I Risk ECP team and play a pivotal role in the oversight of key economic crime initiatives to contribute to IP&I's bold growth plans.

Your responsibilities will include:

• Supporting the business to understand their legal/regulatory and policy requirements, understand ways to better prevent and detect frauds whilst digitising customer journeys and launching new propositions.

• Be actively involved in fostering a risk culture mindset through proactive management of risk & control, reviewing risk profiles, Risk and Control Self Assessments (RCSA), and relevant data.

• Supporting key business relations with senior management and delivering on critical initiatives.

• Enhancing our operations by taking on various tasks as needed and stepping in for the Senior Manager when necessary.

About us

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!

What you'll need

• Strong knowledge of Fraud typologies, technology solutions and controls

• Understanding of regulatory requirements for Fraud, Anti-Money Laundering, Sanctions and Anti-Bribery and Corruption matters

• Strong relationship management skills with the ability to influence, provide constructive challenge and communicate (written and verbal) at senior levels

• Understanding of Risk Management Frameworks and RCSA

• Initiative-taking in finding opportunities for, and champions change, to deliver continuous improvement to systems and processes

• Experience and ability to communicate data and perform analytics would be ideal, but not essential

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, please submit your application supported by your CV and a brief cover letter. We'd love to hear from you!

Proud member of the Disability Confident employer scheme

• JOB TITLE: Customer Service Advisor- Permanent and 12 month Fixed Term Contracts
• SALARY: £24,539
• LOCATION: Port Hamilton, Edinburgh or West Marketgait, Dundee .
• HOURS: Full-time at 35 hours
• WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

We're passionate about making a difference to our customers lives and we need people who share the same vision.

As an Embark Customer Service Advisor, you'll be responsible for:

• Answering inbound calls in a polite a polite, courteous and timely manner from both direct customers and Independent Financial Advisers.
• Assisting customers with their accounts, updating/changing personal details, organising password resets, helping unlock accounts.
• Advising the client how to add or withdraw funds and providing guidance on our platform.
• Recording customer interactions to ensure an accurate audit trail is available.
• Always striving to provide a solution for each customer.

Our advisers need to build an instant rapport and be comfortable having a range of meaningful interactions ensuring a positive outcome, whilst delivering a memorable customer experience through every touch point.

In order to build strong relationships every day, we need to adapt to our customers' needs and communicate in a way that works for them. As a trusted adviser you'll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of retirement.

About us

Embark Group is one of the largest retirement solutions providers in the UK. Operating from seven offices across the UK we work closely with financial advisers and leading financial institutions to help them deliver long-term savings and investment solutions to their customers.

We're a technology-led business that provides an investment platform and a wide range of digital investments, pensions and workplace solutions. Embark has continuously been recognised by the WealthTech100 as one of the most innovative financial technology companies in 2019, 2020 and 2021.

Embark is part of Lloyds Banking Group, a leading UK based financial services group providing a wide range of banking and financial services, focused on personal and commercial customers with a clear purpose; to help Britain prosper. With more than 58,000 colleagues and 26 million customers, the Group operates through household names including Lloyds Bank, Halifax, Bank of Scotland and Scottish Widows.

What you'll need

Delivering excellence is no easy task, particularly when you're transforming a business. So, we're looking for someone with the right experience and behaviours to join our team. The 'DNA' we look for starts with high proactivity and tenacity, the desire to deliver service excellence, attention to detail and a passion for both innovation and continuous improvement. As well as this, you'll need to have:

Experience of working in a call / contact centre environment and / or financial services experience.

Excellent verbal, written and interpersonal communication skills.

Outstanding customer service skills and dedication to providing exceptional customer care.

Must be self-motivator and self-starter.

Focus on quality and customer service.

Exceptional listening and analytical skills

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

* A generous pension contribution of up to 15%

* An annual performance-related bonus

* Share schemes including free shares

* Benefits you can adapt to your lifestyle, such as discounted shopping

* 22 days' holiday, with bank holidays on top

* A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

Proud member of the Disability Confident employer scheme

The Finance Directorate is responsible for the management of the University's financial affairs with the vision to protect, build and enhance the University's financial position. It contributes to the strategy and direction of the University and provides financial advice and support.

We are recruiting for an exceptional individual to join us as a Business Finance Support Officer within the Finance Business Partnering Team, to assist in the provision of reporting as well as helping to develop existing systems and reports to meet both internal and external requirements. The post holder will work with a range of stakeholders within the Schools of Medicine, Dentistry & Health Sciences, and will be based at Ninewells Hospital & Medical School. This is a permanent appointment.

This position will suit an individual who enjoys a challenge, who is interested in making a difference and is keen to work with different teams within the schools. The successful candidate will need to demonstrate an ability to build and maintain strong communication links and strategic partnerships internally with academic staff and with central and School/Directorate administrative teams.

Your priorities will include:

• Working as part of a finance team helping to successfully deliver a professional service to a portfolio of schools and/or directorates


• Supporting continuous improvement across the operational business; promoting best practice, facilitating change, ensuring that internal financial controls are robust and that new corporate finance initiatives are supported and implemented


• Liaising with budget holders to enable preparation of budgets and forecasts.


• Dealing with enquiries and coding queries from budget holders


• Journal processing ensuring that deadlines are met


• Assisting with the year-end process


• Balance Sheet reconciliations ensuring any anomalies are investigated


• Monitoring new non-research projects and contracts and ensuring invoices are raised timeously and expenditure recorded accurately

Who we're looking for:

An individual who

• can define priorities and work flexibly and effectively under pressure to meet demanding and sometimes conflicting deadlines


• has relevant IT skills with experience of provision of management information


• demonstrates good problem-solving skills


• has relevant IT skills with experience of provision of management information


• has good team working skills


• can demonstrate the ability to analyse and interpret financial information


• is adaptable and open to change

We are one of the UK's leading universities - internationally recognised for our expertise across a range of disciplines and research breakthroughs in multiple areas, including science, medicine and engineering, amongst many others. Conveniently located on the banks of River Tay, our main city-centre campus is at the heart of Dundee - an up-and- coming, friendly, compact and affordable city with a rich heritage in design and technology. We also have campuses at Ninewells Hospital and in Kirkcaldy which are easily accessible via local transport links.

For further information about this position please contact Emma Watt at e.l.watt@dundee.ac.uk. To find out more about Group/Unit/Team/School please visit https://www.dundee.ac.uk/finance.

The diversity of our staff and students helps to make the University of Dundee a UK university of choice for undergraduate, postgraduate and distance learning. Family friendly policies, staff networks for BME, Disabled and LGBT staff, membership of Athena SWAN, the ECU Race Equality Charter and Stonewall as well a full range of disability services, create an enjoyable and inclusive place to work.

Are you highly numerate with good communication and great organisational skills?

Does a varied role attract you?

Would you relish the opportunity to provide administrative support across a number of key areas supported by the University's Financial Accounting team - as well as across the wider Finance and Procurement Directorate?

If so, we have an exciting opportunity to join us as a Finance Assistant. The successful postholder will provide day-to-day support for the University's insurance activity and endowment portfolio - as well as providing tax support. In addition, the post-holder will provide administrative support across the Directorate . Further information about the principal duties can be found in the accompanying documentation.

We are looking for someone with general finance and administrative experience (preferably in the HE or public sectors).

Job Title: Finance Business Partner

Location: Dundee

Salary: £45,000 - £50,000

Working hours & Pattern: Monday - Friday 08.30am-17:00pm Hybrid

Duties & Responsibilities

Payroll
* Responsible for preparing and processing the monthly payroll including Statutory Year End Returns and completion of P60s.
* Ensure Payroll complies with HMRC Regulations.
* Responsible for the distribution of Payslips whilst maintaining confidentiality.
* Preparation of Monthly Reports including but not limited to outstanding holiday leave, turnover statistics, overtime hours & value, union member analysis & pension analysis.
* Complete the Employee Related Statistical Returns for the National Office of Statistics.
* Any other Payroll duties as required by the business.
* Oversee full payroll, employee taxation and benefits administration.
* Obtain approved leave forms for all sick leave, leave and overtime.
Finance
* Assist in the preparation of budgets and forecasts in close co-operation with Mill Controlling Manager, Local and Regional Management Team as well as all company's operational departments.
* Assist in preparation of Statutory Accounts.
* Oversee Finance Housekeeping Responsibilities.
* Assist in validating recipes for product costing and ensure and improve their reliability.
* Be actively engaged in all matters of conduct of business with special attention for financial and economic matters.
* Monitoring, updating and reconciliation of all bank accounts including self-monitored HSBC, invoice factoring and in-house bank.
* Responsible for reconciliation and submission of Quarterly VAT Submissions.
* Responsible for the reconciliation, commodity code checking and submission of Monthly EC Sales and Intrastate Submissions.
* Calculating and reconciling HM Custom & Excise Deferred VAT in conjunction with supply chain, logistics and sales to ensure accurate and timely reporting.
* Responsible for reconciliation and processing of the Company Purchase Card.
* Be the main point of contact for any Grants including Scottish R&D Grants.
* Responsible for the accuracy of costs allocated to cost centres, and ensuring managers review their cost centres.
* Support Mill Controlling Manager in month end processing.
* Responsible for the updating and calculation of holiday accrual.
* Co-ordinate internal and external audits, and follow up on internal audit issues monthly.
* Reconciliation of freight invoices to freight accrued.
* Responsible for the asset register.
* Responsible for leases.
* Balance sheet general ledger reconciliations.
* Approval & coding of workflows to ensure correct allocation of cost centres /accounts.
* Responsible for all company taxes, including R&D tax credits.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

JOB TITLE: Customer Service Advisor- Retirements Team (Scottish Widows)
SALARY: £23,370 - £24,600

LOCATION: Dundee, 8 West Marketgait
HOURS: Full-time - 35 hours. Monday - Friday, 7 hours per day between 8am - 6pm on a shift pattern.

WORKING PATTERN: Hybrid where at least two days, or 40% of our time, which are agreed by your manager, is spent in the office

About this opportunity

Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you!

We support their needs (whatever they are) driven by a clear purpose to Help Britain Grow with Purpose.

As a Customer Service Advisor, you'll be handing complex enquiries. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. We put the customer at the heart of everything we do and will provide great training* to enable you to resolve calls by taking responsibility and providing first touch resolution whenever possible.

[*Training is full time for 6 weeks working from our modern Dundee office, leading to the hybrid role.]

At Scottish Widows we provide critical services to millions of Lloyds Banking Group's Life, Pensions, Investments and General Insurance customers. This vacancy is based in our Workplace Pensions Team where you'll primarily focus on dealing with customer queries by telephone or completing a number of core admin tasks.

• You'll learn to act with skill and diligence - treating customers sensitively and caring about helping them move forward with their futures.

• You'll possess good attention to detail and grow the confidence to spot and call out areas we can improve our customers' journeys and experiences

• You'll enjoy collaborating closely with colleagues, adding to a caring environment where all colleagues feel encouraged and valued.

• You'll be prepared to work hard with your passion for delivering excellent customer service

Why Lloyds Banking Group

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too…

What you'll need

You'll want to put customers first - taking ownership of their queries, establishing rapport quickly and providing the highest level of customer experience.

You will be comprehensively trained on our systems and procedures, but we are looking for candidates who can demonstrate empathy and prioritise the needs of a vulnerable customer.

It's a role that suits people who take ownership of personal development and can adapt to change as well as learn about products and follow processes.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.

And we're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 22 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more

Proud member of the Disability Confident employer scheme

Job Title: Finance Administrator

Type of Job: Full time, Permanent

Salary: £29,500

Location: Dundee

Key Responsibilities:

- Sales Analysis Expertise:
- Review sales analysis to identify low and negative margin jobs.
- Conduct in-depth analysis to uncover reasons behind margin issues.
- Identify and address problem areas proactively.

- Financial Planning and Reporting:
- Maintain and distribute monthly spend vs budget reports for Sales & Marketing, H&S, and Engineering.
- Manage the finance calendar efficiently.

- Cash flow Management:
- Review outstanding supplier invoices and update Cash flow based on payment dates.
- Process supplier payments through BACS, ensuring timely and accurate transactions.

- Month-End Procedures:
- Process journals for accurate month-end reporting.

- Supplier Relations and Documentation:
- Process Letter of Credit applications for Supplier Loomstate Purchases.
- Liaise with suppliers regarding L/C and submit to the bank upon supplier approval.
- Forward related swift messages to suppliers promptly.

- Stock Management:
- Prepare loomstate outstanding reports fortnightly to provide visibility of stock requirements.

- Administrative Excellence:
- Undertake various administrative duties as required to support the finance function.

Requirements:

- Sound knowledge of MS Office.
- Previous experience with Sage software.
- Strong numerical and analytical skills.
- Exceptional organizational abilities.
- High attention to detail.

How to Apply:
Send your CV and a cover letter highlighting your relevant experience to Jordan.garden@search.co.uk.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.