Full time office based Administrator role in Dundee, offering free parking, an immediate start with weekly pay as well as the opportunity to be taken on by the business.

M-F 9-5, Dundee

£12 - £12.50 per hour

Duties:

- Managing spreadsheets, reconciling data

- Producing reports as per requirement by management

- Emailing clients with updates on their accounts

- Blocking and suspending accounts

- Analysing data

- Tracking debt

What you'll be great at:

- Analysing data

- Excel

- Attention to detail and accuracy

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

JOB TITLE: Complaint Handler - Complaints Centre of Excellence

SALARY: £28,329 - £29,820

LOCATION: Dundee

HOURS: Full-time - Our business hours are Monday to Friday 9.00am - 17.00pm.

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office.

About this opportunity

Are you ambitious and passionate about making a difference whilst keeping the customer at the heart of everything you do? Then there's a role here for you!

Do you share our passion for delivering outstanding service? Do you tailor your service to each customer? Do you identify the root cause of complaints and overcome barriers to find a solution?

We're looking for a Complaint Handler based in our Complaints Centre of Excellence team. We are currently looking for a highly motivated individual who can apply learning and technical knowledge and make a judgement on the outcome to meet a variety of customer complaints. Flexibility will be key as you will be required to meet varying operational demands and activities, including case reviews.

You'll be capable of meeting demanding deadlines without losing your eye for detail. Good team working and letter writing skills will also be important alongside collaborating with our key stakeholders both internally and externally.

Additionally, you'll actively share valuable insights and learning with our BAU complaints teams, servicing teams and your management team, contributing to ongoing improvements in complaint handling processes.

Why Lloyds Banking Group

We're on an exciting journey to transform our Group and the way we're shaping finance for good.

We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you'll need

• Experience working with ISAs, GIAs, SIPPs, and Trust accounts within the investment or pensions industry.

• Strong knowledge of pension products, including drawdown types and trust account structures.

• Familiarity with the transfer processes for investment products, particularly using systems like Origo and Altus.

• Ability to identify customer detriment, delays, and inefficiencies and take swift, appropriate action to resolve issues.

• Strong written and verbal communication skills, with an emphasis on delivering clear and compliant responses.

• Highly organised with strong attention to detail.

• Ability to work independently and as part of a team in a fast-paced environment.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• * A generous pension contribution of up to 15%

• * An annual performance-related bonus

• * Share schemes including free shares

• * Benefits you can adapt to your lifestyle, such as discounted shopping

• * 28 days' holiday, with bank holidays on top

• * A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people?

Join our journey.

Proud member of the Disability Confident employer scheme

Role Description

Job Title: Finance Support Manager - Hospitality

Reporting to: Head of Finance – North & Scotland

Location: North & Scotland

Essential: Working in the hospitality or retail industry

Salary: £36-38k + Car / Car allowance

Benefits:

• 33 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Background

BaxterStorey is the UK’s largest independent food services provider to Business and Industry, with a turnover of nearly £400m across the United Kingdom, Ireland and Europe employing 7,000 staff. The Company is passionate about providing high quality, freshly prepared food sourced locally to each of its clients and is at the leading edge of innovation in the food services industry.

Our North and Scotland region has grown rapidly over the last few years with ambitions for further growth this year and in the years to come. We operate more than 90 locations in Scotland and a further 120 in the North of England across various business sectors. This role will report to the Head of Finance and support our North and Scotland Operations teams to manage all financial aspects and improve business performance.

• Proactively partner with the Operations Team to explore ways to improve financial performance by providing insightful reporting, support and recommendations.
• Work with the Head of Finance to promote and build a strong financial control environment across all locations, ensuring location teams are complying with appropriate Company policies and implementing corrective measures where necessary.
• Support the monthly completion of trading accounts with operations managers.
• Produce period end variance analysis, review trading accounts and support period end review process with commentary and insightful reporting.
• Support Operations Team to produce accurate client and company forecasts and budgets.
• Carry out financial audits on site and advise on financial process best practise.
• Follow up on sites that fail financial health check audits with a visit and suitable support and advice.
• Provide financial training and support.

• Must be working in the hospitality industry in a similar position
• Studying or part qualified CIMA or equivalent
• Experience of working in a multi-location business
• Experience in financial training
• Commercial or retail finance experience
• A lively, outgoing personality with proven ability to build rapport with non-financial managers.
• A motivated, proactive and organised individual with a flexible approach to working hours.
• Commercial acumen
• Excellent written and verbal communication skills
• Excellent Excel skills
• A passion for delivering continuous improvement.

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Proud member of the Disability Confident employer scheme

The Finance and Procurement Directorate is responsible for the management of the University's financial affairs with the vision to protect, build and enhance the University's financial position. It contributes to the strategy and direction of the University and provides financial advice and support.

We are recruiting for an exceptional individual to join us as a Research Finance Officer within Finance and Procurement Directorate, to work as part of the Research Finance Services team, you will provide support and guidance to the University academic community and NHS Tayside staff on the end-to-end processes involved in the preparation and submission and post award management of research grants. This is a full-time permanent Appointment

As a finance professional, this position will suit an individual who enjoys working collaboratively to offer research finance support over a range of service areas and who upholds the University's values of: valuing people; working together; integrity; making a difference; and excellence. The successful candidate will have demonstrable experience of building positive relationships with finance and non-finance staff and being able to communicate financial information in a clear and accessible manner, both in writing and verbally.

Your priorities will include:

• Provide a first point of contact for all aspects of the research grants application and awards process;
• Provide expert advice on interpretation of funding body terms and conditions and in particular eligible project costs; prepare and review project financial costing scenarios to optimise budget based on the full Economic Costing (fEC) methodology, including the calculation of salary costs and overhead;
• Provide guidance to Pis on the use of various electronic grant application systems; ensure compliance with funding body terms and conditions as well as compliance with University policy and procedure; co-ordinate grant submissions to meet funding body deadlines, including complex multi-disciplinary and/or multi-centre submissions; responsible for approving online applications on behalf of the University;
• Administration of grant awards
• Liaise with colleagues in Research and Innovation Services and/or TASC legal for contractual requirements for awards; liaise with academic staff on all aspects of the grant application/awards procedure; liaise with School Research Administrative Leads to optimise processes and reporting requirements in relation to research awards management

Who we're looking for:

• Good team working skills
• Ability to plan and prioritise own work activities with the ability to react to changing priorities
• Working autonomously with minimal supervision, initiative will be required to ensure operational efficiency around work requirements
• Adaptable and open to change
• Effective communication skills

We are one of the UK's leading universities - internationally recognised for our expertise across a range of disciplines and research breakthroughs in multiple areas, including science, medicine and engineering, amongst many others. Conveniently located on the banks of River Tay, our main city-centre campus is at the heart of Dundee - an up-and­ coming, friendly, compact and affordable city with a rich heritage in design and technology. We also have campuses at Ninewells Hospital and in Kirkcaldy which are easily accessible via local transport links.

For further information about this position please contact Jules McMenigall at jmcmeniqallOOl @dundee.ac.uk . To find out more about the Research Finance Service department please visit R:s:ad ,:i

The diversity of our staff and students helps to make the University of Dundee a UK university of choice for undergraduate, postgraduate and distance learning. Family friendly policies, staff networks for BME, Disabled and LGBT staff, membership of Athena SWAN, the ECU Race Equality Charter and Stonewall as well a full range of disability services, create an enjoyable and inclusive place to work.

JOB TITLE: Fraud and Financial Crime Manager

SALARY: £62,874.00 - £69,860.00

LOCATION(S): Edinburgh, Dundee, Bristol, Leeds and Newport

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About this opportunity

Within Insurance, Pensions & Investment (IP&I), we're on exciting journey to deepen our relationships with our customers and grow the business further, in a sustainable way. We're developing new propositions and delivering a seamless service to our customers across all our channels.

IP&I Risk provide independent oversight across the business, on all risk types, ensuring senior management and the IP&I Board can make informed decisions when considering the IP&I Risk profile. We encourage all our colleagues to challenge the status quo and to produce new and innovative ideas. We're focused on creating a values-led culture and are committed to building a truly inclusive environment where you can make a real difference.

IP&I Risk Economic Crime Prevention (ECP) is a second line of defence team of six people, responsible for providing specialist ECP (fraud, anti-money laundering, sanctions, and anti-bribery) oversight. We provide proactive support, data led and insightful advice and challenge.

Are you a proactive individual with a deep understanding of fraud? Join our dynamic IP&I Risk ECP team and play a pivotal role in the oversight of key economic crime initiatives to contribute to IP&I's bold growth plans.

Your responsibilities will include:

• Supporting the business to understand their legal/regulatory and policy requirements, understand ways to better prevent and detect frauds whilst digitising customer journeys and launching new propositions.

• Be actively involved in fostering a risk culture mindset through proactive management of risk & control, reviewing risk profiles, Risk and Control Self Assessments (RCSA), and relevant data.

• Supporting key business relations with senior management and delivering on critical initiatives.

• Enhancing our operations by taking on various tasks as needed and stepping in for the Senior Manager when necessary.

About us

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!

What you'll need

• Strong knowledge of Fraud typologies, technology solutions and controls

• Understanding of regulatory requirements for Fraud, Anti-Money Laundering, Sanctions and Anti-Bribery and Corruption matters

• Strong relationship management skills with the ability to influence, provide constructive challenge and communicate (written and verbal) at senior levels

• Understanding of Risk Management Frameworks and RCSA

• Initiative-taking in finding opportunities for, and champions change, to deliver continuous improvement to systems and processes

• Experience and ability to communicate data and perform analytics would be ideal, but not essential

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, please submit your application supported by your CV and a brief cover letter. We'd love to hear from you!

Proud member of the Disability Confident employer scheme

• JOB TITLE: Customer Service Advisor- Permanent and 12 month Fixed Term Contracts
• SALARY: £24,539
• LOCATION: Port Hamilton, Edinburgh or West Marketgait, Dundee .
• HOURS: Full-time at 35 hours
• WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

We're passionate about making a difference to our customers lives and we need people who share the same vision.

As an Embark Customer Service Advisor, you'll be responsible for:

• Answering inbound calls in a polite a polite, courteous and timely manner from both direct customers and Independent Financial Advisers.
• Assisting customers with their accounts, updating/changing personal details, organising password resets, helping unlock accounts.
• Advising the client how to add or withdraw funds and providing guidance on our platform.
• Recording customer interactions to ensure an accurate audit trail is available.
• Always striving to provide a solution for each customer.

Our advisers need to build an instant rapport and be comfortable having a range of meaningful interactions ensuring a positive outcome, whilst delivering a memorable customer experience through every touch point.

In order to build strong relationships every day, we need to adapt to our customers' needs and communicate in a way that works for them. As a trusted adviser you'll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of retirement.

About us

Embark Group is one of the largest retirement solutions providers in the UK. Operating from seven offices across the UK we work closely with financial advisers and leading financial institutions to help them deliver long-term savings and investment solutions to their customers.

We're a technology-led business that provides an investment platform and a wide range of digital investments, pensions and workplace solutions. Embark has continuously been recognised by the WealthTech100 as one of the most innovative financial technology companies in 2019, 2020 and 2021.

Embark is part of Lloyds Banking Group, a leading UK based financial services group providing a wide range of banking and financial services, focused on personal and commercial customers with a clear purpose; to help Britain prosper. With more than 58,000 colleagues and 26 million customers, the Group operates through household names including Lloyds Bank, Halifax, Bank of Scotland and Scottish Widows.

What you'll need

Delivering excellence is no easy task, particularly when you're transforming a business. So, we're looking for someone with the right experience and behaviours to join our team. The 'DNA' we look for starts with high proactivity and tenacity, the desire to deliver service excellence, attention to detail and a passion for both innovation and continuous improvement. As well as this, you'll need to have:

Experience of working in a call / contact centre environment and / or financial services experience.

Excellent verbal, written and interpersonal communication skills.

Outstanding customer service skills and dedication to providing exceptional customer care.

Must be self-motivator and self-starter.

Focus on quality and customer service.

Exceptional listening and analytical skills

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

* A generous pension contribution of up to 15%

* An annual performance-related bonus

* Share schemes including free shares

* Benefits you can adapt to your lifestyle, such as discounted shopping

* 22 days' holiday, with bank holidays on top

* A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

Proud member of the Disability Confident employer scheme

The Finance Directorate is responsible for the management of the University's financial affairs with the vision to protect, build and enhance the University's financial position. It contributes to the strategy and direction of the University and provides financial advice and support.

We are recruiting for an exceptional individual to join us as a Business Finance Support Officer within the Finance Business Partnering Team, to assist in the provision of reporting as well as helping to develop existing systems and reports to meet both internal and external requirements. The post holder will work with a range of stakeholders within the Schools of Medicine, Dentistry & Health Sciences, and will be based at Ninewells Hospital & Medical School. This is a permanent appointment.

This position will suit an individual who enjoys a challenge, who is interested in making a difference and is keen to work with different teams within the schools. The successful candidate will need to demonstrate an ability to build and maintain strong communication links and strategic partnerships internally with academic staff and with central and School/Directorate administrative teams.

Your priorities will include:

• Working as part of a finance team helping to successfully deliver a professional service to a portfolio of schools and/or directorates


• Supporting continuous improvement across the operational business; promoting best practice, facilitating change, ensuring that internal financial controls are robust and that new corporate finance initiatives are supported and implemented


• Liaising with budget holders to enable preparation of budgets and forecasts.


• Dealing with enquiries and coding queries from budget holders


• Journal processing ensuring that deadlines are met


• Assisting with the year-end process


• Balance Sheet reconciliations ensuring any anomalies are investigated


• Monitoring new non-research projects and contracts and ensuring invoices are raised timeously and expenditure recorded accurately

Who we're looking for:

An individual who

• can define priorities and work flexibly and effectively under pressure to meet demanding and sometimes conflicting deadlines


• has relevant IT skills with experience of provision of management information


• demonstrates good problem-solving skills


• has relevant IT skills with experience of provision of management information


• has good team working skills


• can demonstrate the ability to analyse and interpret financial information


• is adaptable and open to change

We are one of the UK's leading universities - internationally recognised for our expertise across a range of disciplines and research breakthroughs in multiple areas, including science, medicine and engineering, amongst many others. Conveniently located on the banks of River Tay, our main city-centre campus is at the heart of Dundee - an up-and- coming, friendly, compact and affordable city with a rich heritage in design and technology. We also have campuses at Ninewells Hospital and in Kirkcaldy which are easily accessible via local transport links.

For further information about this position please contact Emma Watt at e.l.watt@dundee.ac.uk. To find out more about Group/Unit/Team/School please visit https://www.dundee.ac.uk/finance.

The diversity of our staff and students helps to make the University of Dundee a UK university of choice for undergraduate, postgraduate and distance learning. Family friendly policies, staff networks for BME, Disabled and LGBT staff, membership of Athena SWAN, the ECU Race Equality Charter and Stonewall as well a full range of disability services, create an enjoyable and inclusive place to work.

Your new company
Hays are proud to be working in partnership with an established public sector organisation based in Edinburgh who are in the market to recruit a Finance Systems Accountant for their office in Edinburgh. This role will provide great variety and training alongside an excellent salary and benefits package.

Your new role
In your new role you will have the ability to shape the current system's changes within the organisation,

The key elements of the role include:

• Facilitate the implementation of financial systems process changes and enhancements, ensuring effective execution.
• Identify areas for improvement in existing processes, systems, and procedures, and suggest enhancements.
• Provide daily systems support, including access management, chart of accounts maintenance, and month-end processes.
• Utilise risk management systems to manage and mitigate risks, ensuring the organisation is not exposed to undue risks.
• Engage with stakeholders to understand their requirements and address their concerns and issues.

You will also have exposure to multiple internal projects which will provide a high level of variety for the successful candidates' monthly duties.


What you'll need to succeed
In order to be a successful candidate in this role, you will have previous experience in a similar position, have the ability to learn about new systems and processes and be comfortable dealing with multiple internal stakeholders.

What you'll get in return
In return, you will work for a great organisation that will provide flexible working and an environment to help you grow in your career, alongside an exceptional benefits package and an excellent compensation package.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Hays are proud to be working in partnership with an exciting public sector organisation who are looking to recruit a Finance Business Partner within their already established finance team.
This company will not only provide a varied and stimulating role, alongside great support and training and great flexibility.

Your new role
In your new role you will provide vital support, to enhance performance by supporting all budget holders, ensuring they have the necessary information to manage and improve financial and operational outcomes.

Your key responsibilities will include:

• Verify the accuracy of performance monitoring statements, ensuring they accurately reflect the current state of the business area
• Ensure budget holders understand their performance data and the actions needed to improve it.
• Review, discuss, and agree on any necessary adjustments to the forecast.
• Completing management accounts
• Create budgets and forecasts

After your initial period of training, you will also have line management responsibility for 1 individual.

What you'll need to succeed
In order to succeed, you will have great experience of budgeting and forecasting, alongside being an effective communicator with both financial and non-financial stakeholders.
You will also possess the ability to work autonomously as well as having the willingness to learn new skills and systems.

What you'll get in return
In return, you will work for a supportive finance team that will provide a stimulating role, alongside having the ability to work from home, work flexible hours and receive a competitive overall compensation package.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk