If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.

• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

Responsible for the day-to-day operations and management of a skip tracing team. Will lead overall production, production quality, employee development and engagement, and performance management and coaching.  Reinforces company goals, policies, practices, and values.

RESPONSIBILITIES

Mentor, manage, and coach team members to drive consistent achievement of operational goals; track performance through monitoring, analysis, and observation.

Manage team's performance with quality metrics to achieve company and departmental goals by proactively monitoring daily, weekly, and monthly operational statistics and reporting trends and variances to identify and resolve issues that could negatively impact production commitments or service levels.

Identify opportunities for process improvement in operational and company procedures by working across departments, sites, and global initiatives.  Strategize, coordinate, and implement improvements to enhance the overall employee experience.

Anticipate the needs of employees and the business to deliver strong business results.  May lead key projects, as assigned.

Inform management of potential trends, issues, and opportunities. Partner with leadership in resolving issues by acting as a subject matter expert through the demonstration of technical and cultural knowledge. Ensure appropriate Quality Controls are in place and effective.

Train and develop the skip tracing team members to enhance individual and department performance/productivity and employee engagement.  Will also on-board new Group Managers.

MINIMUM REQUIREMENTS

EDUCATION:  High School Diploma

EXPERIENCE:  3-5 years’ experience in leading people in high pace competitive environment or equivalent education and experience

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Proficient in MS Office Suite
• Skilled in process mapping
• Skilled in data interpretation and analysis
• Strong people leadership and interpersonal skills
• Ability to communicate openly and honestly
• Ability to motivate through appropriate messaging
• Ability to motivate and deliver in a fast-paced high-performance environment
• Ability to influence employees and stakeholders
• Ability to lead by example while maintaining a positive and professional outlook

PREFERRED QUALIFICATIONS

EDUCATION:  Bachelor's

EXPERIENCE:  5-7 years’ experience in Financial Services, Call Center and/or legal production background

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Advanced knowledge of Excel
• Familiarity with legal processes
• Lean/Six Sigma significant leadership skills

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is  invested in your future!

Job Summary

Required Job Qualifications:
*Bachelor’s in Actuarial Science, Mathematics, Statistics, Finance or Economics, or related fields.
*PC proficiency to include Word, Excel, PowerPoint or similar. Proficiency in designing reports.
*Strong verbal and written communications skills to prepare effective documentation, facilitate training and development, and participate in presentations.

Preferred Job Qualifications:
*Master’s degree in Actuarial Science, Mathematics, Statistics, Finance or Economics.
*2 years of experience in financial consulting or financial analysis
*Insurance industry experience.
*Tableau, PowerPoint or similar.
*Experience working cross-functionally within all levels of the organization and in problem resolution.
*Negotiating and influencing skills.

THIS IS A FLEX ROLE WORKING 3 DAYS IN THE OFFICE AND 2 DAYS FROM HOME

#LI-HYBRID

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.

• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About the Job

Midland Credit Management is looking for a Supervisor to join our team here in Troy , MI. This resource will support the department in managing of daily operations. The role requires knowledge of and ability to implement key concepts like work allocation, process and procedure development, problem solving, capacity planning and taking care of employee performance management cycle. Requires a balanced mix of people, process and project management with a shown understanding of the Legal Collections channel.

Responsibilities:

• Lead all aspects of the day-to-day operations and management of the Specialist team (12-15 direct reports).
• Analyze business drivers at both the partner and program level to handle and improve performance including the project management of both individual and team initiatives.
• Interact with internal and external customers as well as multiple cross-functional organizations, making it critical to be able to develop positive relationships to drive business results.
• Conducts ongoing training for new hires on an as needed basis.
• Develop program / process strategies and complete such strategies.
• Ensure quality and accuracy of all work product; build, set and communicate performance plans to drive results where applicable.

Required

• 1-3 years of customer service and managerial experience.
• High School Diploma
• High sense of ownership and drive to deliver breakthrough results.
• Proficiency in MS Office.

Preferred

• Experience in Financial Services, Project or Process Management role.

Not sure you meet all the requirements for the role? We encourage you to still apply, as we are hiring across the company and love to speak with great talent no matter their level of experience or background.

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

The Personal Banker II position will provide an exceptional customer experience by building and maintaining long lasting relationships with existing and prospective customers. Helping customers to understand and address their financial needs, the banker will provide solutions that span across the customer's lifecycle by utilizing our consultative sales and service process.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
• Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
• Maintain working knowledge of products, services, and processes offered
• Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
• Provide customer support needed reinforcing the value of current and new technology 
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
• Other duties as assigned

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience
• Experience in a sales environment required; experience in financial industry a plus
• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships
• Ability to professionally represent Fifth Third Bank in verbal and written communication
• Capable of analyzing credit and financial information
• Exhibits business acumen
• Demonstrated ability in making sound decisions
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position

WORKING CONDITIONS:

• Normal office environment
• Extended viewing of computer screens
• Periodic travel within the Bancorp footprint to attend meetings and/or training

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Amerisure creates exceptional value for its partners, policyholders and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. Amerisure is an A.M. Best “A” (excellent) rated company and services mid-sized commercial enterprises focused in construction, manufacturing and healthcare. We are ranked as one of the top 100 Property & Casualty companies in the United States, and have nearly $1 Billion of Direct Written Premium ​and $1.15 billion in surplus.

Amerisure is recruiting for an Agency Service Representative/ Commercial Customer Service Rater to join our team in Farmington Hills, MI.  This is a hybrid position working Tuesday’s and Wednesday’s, in the office, and remote the remainder of the week. 

Position Summary:

Supports FMU/Programs by processing a variety of routine to complex transactions related to multi-line, multi-state new business and renewal activities within established production capacity. Ensures all related support activities are delivered in a manner consistent with company procedures, service standards and priorities. 

Responsibilities:

• Screen transactions to determine authority and process and/or refer to underwriter per established guidelines.

• Gather a wide variety of rating elements from applications/UW instructions/WC rating bureaus/NCCI/Prometrix/Reference Connect and company guidance to rate new or renewal business.

• Input information and rating elements into the policy rating system with a high degree of accuracy. 

• Review output to ensure proper rating elements were applied.

• Maintain rating documentation using paperless policy environment per established guidelines.

• Research and resolve routine to complex issues for Credit, Claims and Premium Audit

• Assist new underwriter/staff with guidance on rating/workflow/support topics

• Respond to inquiries from our agency partners and various regulatory organizations

• Provide endorsement quotes on demand

• Process declinations/cancellations/reinstatement/non-renewals in the policy system

Requirements:

• High school diploma or GED.

• 1 year of business or customer service experience.

• Commercial insurance industry experience preferred.

• Strong Analytical Thinking skills required

• Proficient computer skills required including Microsoft Office Suite.

• Ability to perform basic mathematical computations.

• Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers.

• Demonstrated strong organizational skills.

• Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail.

• Excellent verbal and written communication skills with the ability to interact with internal and external customers.

#LI-CR1

Just as we are committed to creating exceptional value for our Partners For Success® agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. Amerisure offers a Compensation & Benefits Package that includes competitive base pay, performance-based incentive pay, comprehensive health & welfare benefits, 401(k) savings plan and profit sharing. In addition to generous paid time off programs, we allow our employees flexible and remote work arrangements.  If you strive for excellence and are committed to personal and professional growth, Amerisure is looking for you.

Amerisure Insurance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Amerisure Insurance complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Amerisure Insurance expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amerisure’s employees to perform their job duties may result in discipline up to and including discharge.

Amerisure creates exceptional value for its partners, policyholders and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. Amerisure is an A.M. Best “A” (excellent) rated company and services mid-sized commercial enterprises focused in construction, manufacturing and healthcare. We are ranked as one of the top 100 Property & Casualty companies in the United States, and have nearly $1 Billion of Direct Written Premium ​and $1.15 billion in surplus.

We are recruiting for a Financial Analyst to join our team in Farmington Hills, MI.  This is a hybrid position working in our Farmington Hills office on Tuesday’s and Wednesday’s and remote the remainder of the week. 

POSITION SUMMARY:

Performs a variety of financial analysis related activities that help support operational objectives.  Supports leadership and operations with financial analysis, projections, benchmarking and reporting.  Supports other financial planning and analysis functions which includes special projects and ad-hoc analysis.

RESPONSIBILITIES:

• Assist with company forecast and budget processes including, but not limited to, budget system administration, coordinating with other departments, and providing support to internal customers.

• Assist with Partners for Success® and agency compensation processes.

• Analyze company performance and industry benchmark data to understand market competitiveness. 

• Provide value-added analysis, insight, and financial reporting on the company’s products/lines of business.

• Prepare financial modeling, ROI calculations, and pro forma financial projections in support of corporate and departmental initiatives.

• Creates presentations and other materials to be used in Board Meetings, Officer Meetings, Corporate Planning, and other key meetings. 

• Responsible for journal entries and uploads to/from budget system and general ledger.

• Creates new reports/dashboards to enhance monthly/quarterly reporting packages.

• Assist in process improvement and other functions within financial planning and analysis including creating and updating process documentation.

• Assist with special projects or requests to provide analysis and support.

• Maintenance of various FP&A tools/reports.

REQUIREMENTS:

• Bachelor’s degree in Finance, Accounting, Business or related field.

• 2 years of experience in accounting, finance or analyst role preferred.

• Experience in a financial analysis role within the insurance industry preferred.

• Advanced proficiency with Microsoft Office Suite preferred.

• Demonstrated successful ability to build positive partnerships and work collaboratively with cross-functional business teams.

• Demonstrated successful ability to organize and prioritize work to ensure deadlines are met.

• Excellent problem solving and critical thinking skills with attention to detail.

• Ability to function at a high level of effectiveness, flexibility, independence, and initiative without daily interaction with management.

• Ability to handle confidential and sensitive information.

#LI-CR1

Just as we are committed to creating exceptional value for our Partners For Success® agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. Amerisure offers a Compensation & Benefits Package that includes competitive base pay, performance-based incentive pay, comprehensive health & welfare benefits, 401(k) savings plan and profit sharing. In addition to generous paid time off programs, we allow our employees flexible and remote work arrangements.  If you strive for excellence and are committed to personal and professional growth, Amerisure is looking for you.

Amerisure Insurance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Amerisure Insurance complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Amerisure Insurance expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amerisure’s employees to perform their job duties may result in discipline up to and including discharge.

Amerisure creates exceptional value for its partners, policyholders and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. Amerisure is an A.M. Best “A” (excellent) rated company and services mid-sized commercial enterprises focused in construction, manufacturing and healthcare. We are ranked as one of the top 100 Property & Casualty companies in the United States, and have nearly $1 Billion of Direct Written Premium ​and $1.15 billion in surplus.

Amerisure is currently recruiting for a Business Intelligence Manager that can do a 3-day hybrid approach onsite in our Farmington Hills office. The ideal candidate will also possess the following skill set. 

Summary Statement

Leads Business Intelligence delivery in support of the business strategy and outcomes.   Manages the organization’s Business Intelligence (BI) activities, including Amerisure’s corporate reporting, insights, and analytics. Facilitates the BI and analytics community across Amerisure’s business units.  

Essential Tasks/Major Duties

• Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness.
• Assist in the delivery and maintenance of a business intelligence architecture that enables fact-based decision making both pre-defined and ad hoc analysis and insight generation.
• Leads delivery of business performance reporting.
• Assesses current complex BI technical environments and makes recommendations on future state improvements.
• Support the delivery of the long-term Business Intelligence and Data Strategies’ roadmap.
• Partners with Security and Data Governance to secure and ensure high-quality data.
• Leads delivery and adoption of business/user self-service reporting capabilities.
• Build and nurture a productive, collaborative partnership with Amerisure’s internal business customers, strategizing and delivering solutions for them.
• Improve and streamline processes regarding data flow, quality, and presentation in order to improve accuracy, accessibility, viability, and value.

Knowledge, Skills & Abilities

• Bachelor’s degree or equivalent work experience in Computer Science, Data Engineering, Analytics, or related field.

• A minimum 10 years of IT experience, with five (5) years of business intelligence experience with one (1) year in a leadership role.
• Insurance or financial services industry experience.
• Demonstrates working knowledge of SQL, HTML, JavaScript, and data visualization techniques for creating and interfacing reports in a self-service environment.
• Excellent verbal and written skills; ability to communicate with individuals at all levels.
• Ability to develop and maintain effective and collaborative relationships across all levels of the organization.
• Familiarity with and use of tools and concepts used in data warehouse / business intelligence environments such as Master Data Management (MDM), data architecture, ETL/ELT, data quality and cleansing tools, query/reporting tools, OLAP, data mining, etc.
• Demonstrated experience in leading Agile delivery teams.
• Ability to partner with and manage the performance of vendors, contractors and/or third parties.
• Ability to adapt and learn new skills in a fast-paced environment.

Just as we are committed to creating exceptional value for our Partners For Success® agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. Amerisure offers a Compensation & Benefits Package that includes competitive base pay, performance-based incentive pay, comprehensive health & welfare benefits, 401(k) savings plan and profit sharing. In addition to generous paid time off programs, we allow our employees flexible and remote work arrangements.  If you strive for excellence and are committed to personal and professional growth, Amerisure is looking for you.

Amerisure Insurance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Amerisure Insurance complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Amerisure Insurance expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amerisure’s employees to perform their job duties may result in discipline up to and including discharge.

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Gordon Food Service is hiring an Liability Claims and Insurance Administrator. This candidate will provide administrative support in the areas of liability claims and insurance.

Responsibilities:

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.

• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About the Role

The Manager, Operation is responsible for managing day to day operations of our internal legal business in our Troy, MI location.  This role will lead a team of 2 to 3 supervisors to ensure that production goals are met along with the quality and compliance parameters. This role will collaborate both globally and domestically across multiple operating sites to achieve business objectives. They will engage in hiring, leading, coaching and performance managing the production operation teams and will develop and implement operational policies, procedures, and strategies. They will also, be responsible for monitoring performance, reporting status, implementing improvements, ensuring quality, managing quality and quantity of employee productivity. Success in this role comes with high ownership, initiative, and a problem-solving attitude so if that excites you then we want to hear from you.

• Manage Operations activities to ensure business goals are achieved.
• Ensure appropriate staffing by recruiting, selecting, training / orienting team. Communicate job expectations, plan work, monitor and appraise results and establish priorities. Ensure employees achieve business goals and agreed development goals.
• Develop more cost-effective processes, reduce waste while also increasing productivity. Highlight process and task simplification opportunities.
• Management of direct reports (reporting to the role).
• Maintains professional and technical knowledge.
• Other duties as assigned.

Required

• Bachelor's; and equivalent work experience in ILMS and people leadership
• 3-5 years managing production teams in an office setting, demonstrated ability to build strong working relationships with peers internally and cross functionally.
• Knowledge/experience of workflows behind a complex operational set up ideally in a high-volume transaction’s environment.
• Ability to identify root causes of identified defects in process, prioritize issues, and create effective action plans.
• Ability to pull inventory reports, export to Excel and create pivot tables.
• Assist in managing priority definitions

Preferred

• Experience with leading/participating in efforts to automate and improve processes through lean/six sigma-based production principles.

#LI-MCM

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.

• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

The Internal Legal Specialist is responsible for completing tasks and reviewing legal documents that are processed as part of the legal collections channel.   Specialist will also complete operational tasks to support filing efforts.

RESPONSIBILITIES

Read, validate and process large quantities of affidavits and legal documents. Review account level detail and complete tasks for accounts in the Legal Channel.  Ensure accuracy and take steps to resolve discrepancies. 60%

Provides regular tracking and reporting on adherence to daily processes and / or financial performance. 15%

Partner with operations leadership, team members, paralegals and attorneys to meet monthly production goals. 15%

Oversees and makes suggestions for improvements to daily automated and manual processes. 5%

Perform other duties, as assigned. 5%

MINIMUM REQUIREMENTS

EDUCATION:  High School Diploma   

EXPERIENCE:  1-2 Years customer service or clerical experience

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Experience with data entry, strong Microsoft office skills
• Strong attention to detail, excellent written and verbal communication
• Goal oriented mentality

PREFERRED QUALIFICATIONS

EXPERIENCE:  Prior experience working in the legal field

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.

• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.

• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

The CSS Phone Specialist is responsible for handling incoming calls and must be able to effectively address complex and escalated consumer concerns. The CSS Phone Specialist must actively listen, evaluate all relevant information and apply sound judgment to ensure consumer inquiries are handled appropriately. The CSS Phone Specialist must have excellent communication skills, consumer focus, and ability to provide appropriate solutions and alternatives. The CSS Phone Specialist must use proprietary systems and multi-task effectively. The CSS Phone Specialist is also responsible for appropriately documenting company records and adhering to high call quality standards.
Responsibilities

Respond to high volume of inbound calls.

80%

Understand and process written consumer documentation as needed to resolve consumer issues

10%

Identify and escalate issues that may be a risk to the company

5%

Perform other duties, as assigned

5%

Education

Required: High School Diploma

Preferred: Bachelor

Language

Required: English


Experience

Required: 1 - 2 years customer service or clerical experience. Experience with MS Office. Good communication skills, Data Entry.

Preferred: 2+ years work experience in financial services related field. Proficiency with MS Office (particularly Excel).

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Excellent verbal communication skills
• Effectively able to diffuse escalated situations 
• Ability to multi-task
• Proficiency with MS Office

• Knowledge of FDCPA, FCRA or other regulatory training

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.

• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

The Internal Legal Specialist is responsible for completing tasks and reviewing legal documents that are processed as part of the legal collections channel.   Specialist will also complete operational tasks to support filing efforts.

RESPONSIBILITIES

Read, validate and process large quantities of affidavits and legal documents. Review account level detail and complete tasks for accounts in the Legal Channel.  Ensure accuracy and take steps to resolve discrepancies. 60%

Provides regular tracking and reporting on adherence to daily processes and / or financial performance. 15%

Partner with operations leadership, team members, paralegals and attorneys to meet monthly production goals. 15%

Oversees and makes suggestions for improvements to daily automated and manual processes. 5%

Perform other duties, as assigned. 5%

MINIMUM REQUIREMENTS

EDUCATION:  High School Diploma   

EXPERIENCE:  1-2 Years customer service or clerical experience

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Experience with data entry, strong Microsoft office skills
• Strong attention to detail, excellent written and verbal communication
• Goal oriented mentality

PREFERRED QUALIFICATIONS

EXPERIENCE:  Prior experience working in the legal field

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.

If you are an internal associate, please login to Workday and apply through Jobs Hub.

Job Purpose

The Jackson Financial Inc. Internal Audit team (JFI IA) is an independent assurance function that assists the Board, Executive Committee, Audit Committee, and Risk Committee in protecting the assets, reputation, and sustainability of the organization through the independent, objective, and risk-based assessment and reporting of the overall effectiveness of risk management, control, and governance processes across the organization, and by appropriately challenging executive management to improve the effectiveness of those processes. The JFI IA team is also responsible for challenging the risk assessment and scoping, and the internal control testing, evaluation, and reporting to support management's Sarbanes Oxley Section 404 and Model Audit Rule compliance (SOX and MAR Program). The Lead Internal Auditor leads audits of key processes, controls, and systems across the business related to Jackson's products, distribution activities, regulatory compliance, human resources activities, and broker-dealer and investment advisory operations, as well as other areas as needed.

Essential Responsibilities

• Manages and executes audit activities to evaluate the design and effectiveness of internal controls, and recommends changes as needed.

• Provides guidance to Audit team members regarding technical concepts.

• Executes and reviews audit work over assigned projects, as well as other areas as needed.

• Evaluates controls and documents audit work in line with standards and methodology.

• Consults with stakeholders on audit findings and advises when changes are necessary to improve control efficacy.

• Works collaboratively with the team to ensure audit reports clearly communicate identified business risks and their identified root cause(s) to business stakeholders.

• Works collaboratively with business stakeholders to develop relevant and practical action plans which mitigate identified risks.

• Maintains strong communication and relationships with business stakeholders.

• Monitors and reviews audit execution in alignment with audit methodology and professional standards/frameworks (e.g. COSO, ISACA, IIA).

• Manages and executes observation assurance on open audit observations.

• Assists with SOX and MAR Program activities, when needed.

• Supports preparation of the annual audit plan.

• Participates in steering committees, project boards, and/or other discussions as needed.

• Monitors and tracks industry developments and trends.

Other Duties

• Performs other duties and/or projects as assigned.

Knowledge, Skills and Abilities

• Strong leadership and demonstrated decision-making skills.

• Excellent project management skills with ability to lead critical and complex projects to achieve goals and objectives and meet timelines.

• Strong analytical and problem-solving skills.

• Excellent written and verbal communications skills.

• PC skills, including Microsoft Office and familiarity with or ability to learn audit productivity software and eGRC packages.

• Ability to be flexible and creatively think to find innovative solutions to complex problems and issues.

• Excellent interpersonal and influencing skills to effectively communicate and build relationships with all levels of associates, including executive management and the Internal Audit team.

• Ability to appropriately handle sensitive and confidential information.

• Strong team player as evidenced by the ability to contribute to team effort, share responsibility for team results, and exhibit a positive attitude.

• Willingness to travel domestically (approximately 10-20% of time).

Qualifications

• Bachelor's Degree , preferably in Accounting, required.

• 4+ years of related audit or internal controls experience (internal and/or external) required.

• Supervisory/leadership experience preferred.

• Insurance or financial services industry audit experience (internal and/or external) preferred.

• Certified Public Accountant (CPA), Certified Internal Auditor (CIA), or other recognized audit or accountancy qualification preferred.

• Other financial services industry licenses (e.g., Series 24) preferred.

We don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.