The Company
We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property. We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.
We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life.
This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents.
About the role:
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We currently have an opportunity for a Claims Handler to join the well-established in-house Insurance team, based at our Doxford Park, Sunderland head office. The role is offered on a hybrid basis, a blend of office and home working, once all training has been completed. The insurance team at Gentoo procures insurance coverage for the group and provides an in-house claims-handling service. They manage all insurance claims including third party property damage, motor accidents and personal injury cases which are dealt with in the County Courts. They provide advice and assistance on insurance matters across the Group and produce regular reports to keep colleagues updated about trends. In this fast-paced role, you will work as part of a small team to provide an in-house claims-handling service and provide guidance and advice to the Group. Using your analytic and problem-solving skills you will take ownership of non-routine claims and investigations, and keep customers informed of insurance claim status and developments. You will also maintain the claims management system and assist in the annual insurance negotiation process. The role is subject to a basic DBS paid for by Gentoo. A full job description is available to view at www.gentoogroup.com/careers
What we are looking for:
It would be ideal if you have previous experience working in insurance claims or similar environments, however not essential if you have the following: Demonstrable experience working with customers via phone and e-mail (both internal and external) with excellent listening and questioning skills is essential. You will also be able to demonstrate strong numerical and problem-solving skills. Demonstrable analytic skills in producing reports and analysis, from in-house systems with the ability to interpret information and statistics and format in Microsoft Excel and Word are essential. Some of our great benefits include: 30 days annual leave (plus bank holidays) 12.30 pm finish on a Friday Flexible and hybrid working. Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover. Access to private healthcare through the Health Cash Plan.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
