Total 3 job vacancies by Advinia Health Care

Here At Advinia Healthcare we are looking for a Customer Relations Manager at our Bishops Cleeve Care Home in Cheltenham. This role will be reporting directly into our Group National Sales Manager. We are looking for a dynamic, high energy and results driven individual with sector experience who has a proven successful track record in filling new build care homes. A fantastic opportunity in a beautiful new state of the art care home where there is a high potential to earn based on a lucrative incentive scheme. The successful candidate needs to be self motivated and have experience in both enquiry generation and conversion.

Key facts;



The successful candidate needs to have a good understanding of Bishop Cleeve and the surrounding area with excellent Health Care Professionals, Community Contacts and Commissioning Manager contacts to hit the deck running.


Single site role with potential to move to multi site if successful in the filling the home.


The Home Manager is incredibly experienced, commercially focused and very supportive in outreach programmes and driving occupancy.


The successful candidate needs to be a strong communicator with excellent presentation skills and can handle and over come objections to increase admissions into the home.



Key responsibilities;



Work closely with the Home Manager and home team to achieve or exceed occupancy and average weekly fee targets.


Work closely with the National Sales Manager & Marketing teams to devise a robust marketing plan and submit agreed key KPI reporting.


To be a key point of contact for customer enquiries, managing the enquiry/referral process from generation to closure to include: show rounds, assessments, discussion of care services to meet the resident’s needs, and answering customer queries.


To manage and ensure that the customer experience and journey remains consistent in its quality and empathy, and that all actions are carried out promptly.


To promote and raise the profile of the home in the local community through generating newsworthy stories, and by identifying targeted advertising opportunities. Take a lead on local marketing activities, developing and delivering a programme of community engagement, and working in partnership with the home to deliver successful events in line with KPIs to encourage footfall into the home.


To develop and run home events to attract key stakeholders and prospective clients to show case the home and its key USP's.


Providing guidance, training and support for the homes team members to ensure effective customer engagement and consistent sales experience.


Raise the positive profile of the home in the local community through external business development, building and maintaining a contact list of key local stakeholders - including taking a presence at any relevant local external events that enable networking opportunities with key care referrers.


Establishing a Health Care Professional database of key contacts alongside establishing and operating an engagement strategy to promote bed vacancies to drive an increase in targeted and specific referrals.


Ensuring the home has a presence on all LA contract bed frameworks to establish, maximise and covert all block and spot bed purchasing opportunities.


Identify and build partnerships and working relationships with key referral partnerships i.e Trusted Care, Autumnia etc.


To achieve and exceed all sales KPI's.



In Return


Car allowance
Highly competitive monthly commission scheme - paid per admission
Quarterly bonus scheme - occupancy growth target
Flexible pay - Wagestream
Free DBS
Comprehensive benefits package

The Opportunity...
Are you an enthusiastic and engaging person with a good imagination? Do you love working with elderly people? Bishops Cleeve Care Home is recruiting a Full-time Wellbeing Assistant to join their team!

The Home...

Welcome to Bishops Cleeve Care Home, where we help Residents live meaningful lives in a safe, supportive environment.

The medical, physical and emotional wellbeing of all Residents is the top priority of our care and support teams. We’re able to provide residential care in Bishops Cleeve for those living with Dementia or Parkinson’s Disease, as well as palliative care and convalescence stays. We can also offer some rooms for couples to share.

Your Duties...


Work with the Home Manager and Head of Dementia & Wellbeing to engage with and implement Advinia’s Wellbeing and Engagement Programme - S.P.E.C.S.
Design and organise, in conjunction with Residents, a range of person-centred stimulating meaningful and engaging activities within the Home.
Develop, manage and coordinate new and ongoing meaningful engagement programmes that encourage Residents to maintain pre-existing interests and hobbies.
Encourage Colleagues, Residents, Relatives and Friends to participate in the Home's meaningful engagement programme and help to embed a whole home approach to activities.
Arrange trips and outings to enable Residents to engage in offsite activities to maintain their hobbies and interests.
Support with creating an engaging and stimulating environment throughout the Home that is appropriate to the needs of Residents.
In conjunction with the Home Manager agree and undertake fundraising opportunities to supplement activities budget.
Maintain an activities budget, in conjunction with the Home Manager for the provision of resources, outings and entertainment.
Maintain full and accurate records of activity budget spend.
Encourage, involve and support Residents with deciding on the range of activities that take place within the Home through the development of a Resident’s Committee, ensuring all Residents have a voice and the opportunity to contribute and provide feedback.
Ensure risk assessments have been completed for all activities and outings and reviewed as appropriate.
Maximise the use of resources that are available to support with delivering meaningful and engaging activities such as; Band App, Advinia Monthly themes, Moments that Matter initiative, My Life TV, Daily Sparkle, Advinia Virtual Tours.
To participate in and develop activities based on Advinia’s monthly activity themes, incorporating each of the areas of the S.P.E.C.S programme.
Recognise that some Residents may not want to (or are unable to) participate in group/ communal activities and therefore plan individualised 1-2-1 activities as appropriate.


In Return we can offer...


Free DBS Check
Competitive pay rates
Flexible pay
Paid Family Leave
Professional training and fantastic career progression
Refer a friend
Pension scheme and lots more!


We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age

Your New Role...
Our talented Senior Care Assistants lead our care teams to provide the highest standard of care, compassion and resident dignity. Working closely with the Nurses, Unit Manager or Deputy Manager, you will be tasked with: Administering medication, personal care, team supervisions, developing, implementing and updating care plans adhering to CQC guidelines, coaching and mentoring your team whilst identifying training needs.

The day shift is: 08:00 – 20:00

In Return we can offer...


Free DBS check
Professional training and ongoing career progression
Flexible pay
A fantastic working environment
Free uniform
A comprehensive benefits package including a pension, Refer a Friend scheme and much more!


A few things we are looking for…

A leader:
Our Senior Care Assistants lead from the front with a hands-on approach.
Qualifications:
Due to the nature of this role we need for you to hold and NVQ Level 3 Health and Social Care, and have experience within a similar role.
Fantastic people skills:
Supportive and great at communicating. Able to build strong working relationships.
Caring by nature:
An enthusiastic approach with a genuine passion for making people’s lives that little bit brighter each day.
Great team player:
Do you work well in a team of likeminded people?
Adaptable:
Able to organise and prioritise varying commitments throughout each day.


We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age

Care | Compassion | Courage | Communication | Commitment | Competence

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