Medical Outpatients Clerical Assistant / Receptionist
Full-time
Junior Executive
Northampton, NN1 5BD, England
1 month ago
To provide an efficient and courteous reception service to patients, relative/carers, Medical Outpatients and the wider Trust. De.....
To provide an efficient and courteous reception service to patients, relative/carers, Medical Outpatients and the wider Trust. Deal with often complex telephone queries from patients, GPs, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff. To arrange appointments for patients in accordance with guidelines and Trust Access Policy, communicating with patients by telephone, giving details of the appointment and preparation in language appropriate to that patient. To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff. To change/reschedule appointments at the request of patients or clinicians in line with Trust Access Policy. To communicate complex information regarding Medical Outpatients appointments and results to departments within the Trust and externally. To communicate with the IT Department to report faults/problems with the departments IT systems or interfaces often imparting complex or technical information. Liaise with the administration and clinical teams when booking appointments to ensure appointments are booked onto the appropriate lists. To input data and maintain the integrity of data held in the IT systems used within the Hospital Information System (CaMIS). To record all requests coming into the department in an accurate and timely manner using both electronic and manual systems. To implement manual procedures detailed in the departments disaster recovery and business continuity plans in the event of IT systems/network failure. To ensure all departmental targets and deadlines are achieved using initiative to book/move patients into appropriate appointment slots. Raising any potential problems to the attention of more senior staff. To assist with reception administration and update the relevant databases and patient information systems when required. To use advance keyboard and computer skills to accurately and rapidly input patient data into the Medical Outpatients and Hospital systems. To be actively involved in offering suggestions for service improvements and to help support and implement any changes necessary. To book interpreters and transport in accordance with Trust protocol. To support in training of Medical Outpatients and other Trust staff and train new admin staff as required on all departmental administrative systems. To prepare medical notes for outpatient clinics. To be able to work using own initiative and to be able to work unsupervised. To provide general administrative services as required by the department. To open, process and send mail, photocopying and emails, as and when necessary.
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